Family support team leader jobs

Imagine working alongside young people who've challenged Meta's hate speech policies, won national awards, and brought a sofa on wheels to a protest. Coventry Youth Activists (CYA) is the UK's only youth-led campaign group run by and for disabled young people—70% of members have learning disabilities—and they need a Community Organiser to help them take on one of their biggest fights yet: defending SEND rights.

This isn't traditional charity work. CYA doesn't lobby for disabled young people—they campaign as them. From Mad Hatter's Tea Parties outside Facebook HQ to high-level negotiations with decision-makers, their approach is bold, creative, and effective. As one member puts it: "Leadership doesn't have to look a certain way... That's what we do at CYA."

What you'll be doing

You'll support CYA members to challenge urgent threats to their rights—particularly government reforms affecting SEND (Special Educational Need and Disability) rights. This means:

• Developing campaign strategies and power mapping decision-makers with young activists
• Facilitating actions, media engagement, and high-level negotiations
• Coaching young leaders and building their confidence to take the lead
• Creating alliances and expanding CYA's reach and influence
• Ensuring everything is accessible, inclusive, and driven by lived experience

You won't be doing this alone. You'll be part of Grapevine, an award-winning charity with years of community organising expertise, working within a supportive team that believes in joyful organising.

Who we're looking for

We want someone with proven campaigning experience and strong facilitation skills—but just as importantly, someone with creativity, a passion for justice, and the ability to work inclusively with young people with learning disabilities.

Essential skills and experience:

• At least one year's community organising or campaigning experience with clear evidence of wins
• Ability to work collaboratively and inclusively, especially with people who have learning disabilities
• Strong facilitation and communication skills
• Experience building alliances and developing others
• Creative problem-solving and a genuine passion for justice

Benefits include:

• Flexible working arrangements
• 25 days annual leave plus bank holidays (pro rata)
• 8% non-contributory pension (Grapevine pays the full amount)
• Employee Assistance Programme
• A culture of learning, reflection, and genuine support

Grapevine is a place where you'll have freedom with support, real opportunities to grow, and work that creates lasting impact. Our team describe it as a "powerhouse" that feels like a second home.

About Grapevine

We're an award-winning charity helping communities across Coventry and Warwickshire take collective action. We're nationally recognised for our community organising approach and we're accredited trainers for the National Community Organisers programme. We believe those who face challenges are best positioned to lead solutions—and we provide the support to make that happen.

"Grapevine is a fantastic organisation—bold, innovative and caring. It manages to balance positive outcomes for individuals and communities with system change—a very rare thing." — Tim, Community Leader

Equality and Inclusion

Fairness and inclusion are part of who we are—going back to our origins as a disability charity. We actively seek people from all backgrounds and AIM TO remove barriers to equal opportunity. We welcome applications from everyone.

People Systems and Reporting Specialist

The purpose of the People Team in delivering the organisations goals is to empower our colleagues to thrive by shaping exceptional experiences and culture that unlocks their potential — so ARUK can realise it's vision of a world free from the fear, harm and heartbreak of dementia.

To be able to deliver this the People Function is going through an exciting transformation and one of the key enablers of this is automation and data analytics. This role will support the People Services team in setting up our lifecycle and operational processes by ensuring data accuracy and reliable system performance. Our aim is to make our processes as smooth and automated as possible and ensure that we are optimising the functionality of our existing systems and driving continuous improvement through automation.

The role will also be key in setting up more streamlined and automated reporting of people metrics and KPI’s to ensure that the team and leaders have the insight at the right time to enable decisions. In doing so the role will work closely with the People Experience Partner to ensure that we are combining all data sources to present a holistic view of our workforce.

The post holder is part of a small team at ARUK and from time to time may need to support other colleagues to ensure smooth critical service delivery to the organisation.

This is a 12-month FTC

Key Responsibilities:

• Assess and improve functionality in the HR system (Cascade) to ensure that all functionality around data capture, formulas, workflows and reporting for lifecycle events and payroll are being maximised and improve where there is opportunity.

• Work closely with the People Services Manager, Cascade team and payroll processing service to maximise payroll automation

• Configure and develop the HR systems in place to meet evolving business requirements and improve user experience.

• Ensure that all data recorded in the system is accurate and conduct regular audits.

• Review, reduce and automate all manual people processes and forms, either using Cascade, Power Apps or MS Forms in line with the ARUK technology landscape

• Develop Power BI dashboard for People metrics and KPI’s

• Work closely with the People Experience Partner to create regular people insight reporting

• Maintain core people metrics and ensure they are accessible for reporting and analysis.

• Work collaboratively with the Finance Team and deliver prompt and accurate headcount reporting for use in the monthly KPIs.

• Deliver timely insights to support workforce planning, organisational design, compensation strategies, and resource utilisation.

• Design dashboards and visualisations to communicate trends and support People & Culture initiatives.

• Improve analytical capabilities within the broader team by sharing skills through the provision of guidance and training as needed.

Knowledge, skills and experience needed:

· Extensive experience in HR system optimisation (Cascade used by People Team), with proven ability to configure, customise and integrate HRIS systems to meet evolving organisational needs.

· Advanced data analysis and reporting expertise, including the ability to manipulate large, complex datasets, apply data validation techniques, and deliver actionable insights through dashboards and visualisations.

· Demonstrated success in process automation and workflow optimisation, reducing manual effort and improving data accuracy across the employee lifecycle.

· Knowledge of GDPR and data governance principles as applicable with sensitive data.

· Proficiency in HR data tools and technologies, including advanced Excel (pivot tables, macros), SQL for data extraction, and experience with BI tools for predictive analytics.

· Evidence of a continuous improvement mindset, demonstrated through successful projects that have improved system functionality, reporting capability, and user experience.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 8th March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Historically, the organisation has delivered a grant giving programme but has evolved over the past ten years to provide a holistic service to clients that includes financial grants, advocacy, psychotherapy, volunteering opportunities and social events. 

Most of our clients have support need over and above financial assistance.  Many are socially excluded from society and face a combination of linked problems such as unemployment, discrimination, poor skills, low incomes, poor housing, living in areas of high crime, bad health and family breakdown. These problems are linked and mutually reinforcing so that they can create a vicious cycle in people’s lives. 

For this role its expected you have expereince and either have a relevant Advocacy qualification or are working towards one. 

Strong relationships change lives.

At Relationship Works, we support individuals, couples and families to build healthier, happier relationships and better emotional wellbeing — strengthening communities in the process. As part of the TLC Group, we deliver safe, ethical and high-quality counselling services rooted in compassion and professionalism.

We’re entering an exciting phase of growth and development and are now looking for an Executive Director to lead day-to-day delivery and strengthen our operational foundations.

The Role

This is a senior operational leadership role with meaningful scope and support from the wider TLC Group infrastructure.

You will:

• Lead the day-to-day running of Relationship Works
• Ensure high-quality, safe and ethical clinical practice
• Support the delivery of agreed growth and development plans
• Strengthen financial oversight and manage budgets responsibly
• Improve systems, processes and the client journey
• Support marketing and partnership activity alongside TLC colleagues
• Develop and support a skilled, diverse counselling workforce

You’ll work closely with TLC Group colleagues who lead on strategy, marketing and wider organisational development — giving you the support and structure to focus on excellent service delivery and sustainable operations.

About You

We’re looking for a values-led, people-focused leader with sound judgement and strong operational experience.

You’ll bring:

• Experience of leading teams and managing services
• Financial awareness and confidence working within budgets
• A collaborative leadership style that develops and motivates others
• Emotional intelligence and clear communication
• A commitment to inclusion, safeguarding and high ethical standards

Experience within counselling, health, social care or the charity sector would be advantageous.

The Offer

• Salary: £40,504 – £47,957
• 37 hours per week
• Hybrid working, with time spent at TLC Group offices (various locations across England)
• The opportunity to lead a respected local service with strong group-level support

If you’re motivated by delivering excellent services, supporting talented people and making a tangible difference in your community, we’d love to hear from you.

Application Deadline: 13 March 2026
Interviews expected in Bristol on 20 and 23 March 2026

Team Leader – Children’s Home – West London

• Location: Pelham House
• Contract Type: Permanent
• Closing Date: 23 February 2026
• Salary: £30,784 per annum
• Specific Hours: 40 hours per week

About the Role

As Team Leader, you will be directly involved in managing the outstanding Ofsted rated and CYPN award winning home and providing positive support for challenging young people aged 12-17. Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism. 

The successful candidate will have:

• Desirable professional qualification (CQSW, DipSW, NVQ3), or willingness to undertake Diploma Level 3 for Residential Childcare.
• One years’ experience working at a level of responsibility with children and young people in a residential setting.
• An understanding of the regulatory framework relating to the provision of residential services for children and young people.
• Good understanding of the needs and risks regarding children in care.
• Experience of taking on leadership responsibilities in a teamwork setting.
• Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
• Excellent communication and team working skills.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

It is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Operations & People Support Officer

Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool

Job Purpose

This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.

You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.

Main Duties & Responsibilities

Fundraising & Office

• Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.

• Handle sensitive information appropriately, maintaining confidentiality at all times.

• Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.

• Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.

• Provide excellent customer care and donor stewardship in every interaction.

• Manage incoming mail, ensuring it is opened, distributed and responded to promptly.

• Process donations in line with established receipting procedures.

• Adhere to audit procedures and liaise with the Charity’s auditors.

• Maintain filing systems, ensuring safe storage and regular archiving of records.

• Support the senior management team, including organising meetings and room bookings.

• Undertake banking procedures, ensuring donations are accurately recorded and banked.

Hospital & Online Shop

• Process online shop orders in a timely manner.

• Run regular online sales reports for the Operations Manager.

• Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.

• Provide customer service in the hospital Atrium shop and support front desk cover as required.

• Cash up the till, ensuring all sales are accurately recorded and passed for banking.

Database Support

• Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.

• Produce analytical reports from the fundraising database for audit purposes.

People / HR Support

Provide People/HR administrative support in the following areas:

• Recruitment, including coordinating recruitment and induction of new starters.

• Volunteer coordination, ensuring a robust process from expression of interest through to induction.

• Ensuring all staff have DBS checks in line with Trust requirements.

• Administration of staff annual leave and absence reporting.

• Creating staff correspondence, including pay award, furlough and other required communications.

Other Duties

• Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.

• Be an active and supportive team member, contributing to team development and collaborative working.

• Attend and support fundraising events where required.

• Undertake any other reasonable duties as requested by your line manager.

Person Specification

Qualifications, Knowledge & Experience

Essential

• Experience managing a demanding and varied workload.

• Proven experience handling cash and working within audit and procedural controls.

• Strong customer service background.

Desirable

• Experience working in a charity.

• Experience using a CRM system or database.

• Experience using Shopify or other online sales platforms.

• HR experience or qualifications.

Skills & Attributes

• Commitment to equality, diversity and collaborative working.

• Excellent written and verbal communication skills.

• Ability to build strong working relationships.

• Self-motivated with a positive attitude in a fast-paced environment.

• Highly organised, adaptable and able to manage shifting priorities.

• Able to work effectively both independently and as part of a team.

• Strong understanding of data protection and confidentiality.

• Excellent IT skills, including Microsoft packages.

Additional Requirements

Essential

• Strong interest in working for a children’s health charity.

• Commitment to the values of Alder Hey Children’s Charity.

• Willingness to get involved across the Charity.

Desirable

• Willingness to occasionally work outside normal office hours.

Our Values

At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.

• Courage: We try new things, take risks and speak up. We are accountable and unstoppable.

• Together: We work as one team, celebrate diversity and empower one another.

• Passion: We care deeply about what we do and inspire others.

• Magical: We are creative, child-led and create special moments that go the extra mile.

Four-Day Working Week

In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.

Additional Information

This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.

Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

Children, Youth and Families Strategy Delivery Officer

We are seeking to appoint a part-time Children, Youth and Families Strategy Delivery Officer to work closely with parishes, diocesan teams, and project boards to enable the delivery of the Children, Youth and Families stream.

Position: Children, Youth and Families Strategy Delivery Officer

Location: Hove/Hybrid

Salary: £22,517 per annum (pro-rata FTE £37,528pa)

Hours: 22.5 hours per week which can be worked over 3 days (flexi time)

Contract: Fixed term contract to 31 December 2030.

Closing Date: Midnight on 12th March 2026

Interview Date: Hove on 27th March 2026

About the Role

The Diocese has recently launched its Diocesan Growth Strategy.  This ten-year plan will create vibrant and sustainable communities of faith across Sussex by supporting parishes to revitalise churches, invest in children and youth ministry and develop excellent leaders.

In this role you will:

• Support parishes to develop proposals and robust missional project plans.
• Guide projects through assessment and approval processes.
• Help parishes recruit new Children’s, Families, and Youth Workers.
• Agree and monitor delivery plans for each supported parish project.
• Gather learning and data from projects, producing reports and analysis for diocesan boards.
• Identify, share and develop good practice across the diocese.

About You

We are looking for someone who is a practising Christian committed to the mission and ethos of the Church of England. You will have/be:

• Experienced in children’s, youth or families ministry.
• Skilled in planning, managing and monitoring multiple projects.
• Confident analysing information, tracking impact and reporting findings.
• A strong communicator, able to build relationships across diverse teams.
• Organised, self-motivated and adaptable.

About the Organisation

The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England.

As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive.

What’s on offer

• Enrolment into the Pension Scheme with a 15.1% employer contribution and flexible employee contribution of between 0-6%,
• 0.6 pro-rata of 28 days of annual leave, plus bank holidays and an additional 2 privilege days leave per year
• Employee Assistance Programme with access to counselling, GP appointments, financial and legal support.
• Free parking, use of the ride to work scheme and free eye tests

Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

If you are excited by the opportunity to help shape children’s and youth ministry, we would love to hear from you.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. #INDNFP

Other roles you may have experience of could include Children, Youth, Family, Partnerships Officer, Community Partnerships Officer, Project Manager, Project Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

About Us

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Senior Early Diagnosis Programme Manager

The Senior Early Diagnosis Programme Manager is a key role as we develop and evolve our early diagnosis programmes at Bowel Cancer UK. The role will provide strategic and operational leadership across the charity’s awareness and engagement programmes and the new Bowel Towns programme. This role will manage a multi-disciplinary team delivering programmes that improve cancer awareness, empower communities, and drive earlier diagnosis.

In addition, as the charity’s services lead for Northern Ireland (NI), the post holder will build high-impact partnerships and develop a regional plan to enhance awareness, early detection, and support for people affected by cancer. You’ll work closely with the Head of Services and Support to ensure our early diagnosis services are impactful, inclusive, and evidence-based.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Learning Disability Community Leader, L'Arche Manchester

ABOUT THE ROLE

Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)

Salary: £47,946 per annum

Reports to: L’Arche UK Regional Leader

Place of work: L’Arche Manchester Community, Manchester M20 4AW. Some travel and overnight stays will be required within the UK

Contract type: Temporary 12-month appointment to cover maternity leave

Closing date: Monday, 2nd March at 12 pm.

Main purpose of the role

The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for  spirituality, and engaging with our neighbours and the wider community around us.

The Community Leader will:

• Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan;
• Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the local and national teams, individual circles of support, and external partners. 
• Ensure the Community’s financial sustainability through robust financial planning and management. This includes setting budgets and controlling spending, maximising housing occupancy, supporting the negotiation of care contracts, growing our day services and spotting fundraising opportunities. 
• Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members. This will include working with an active Community Support Group, Community Gatherings, listening groups, and other forums. 
• Lead and manage a committed and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our teams. 
• Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their connections. 
• Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities. Plan and lead a regular calendar of events that build community belonging and help keep people connected. 
• Contribute to the national work programmes of L’Arche UK, as part of the National Council, collaborating with Community Leaders of other L’Arche Communities, to share skills, best practice and resources. 
• Be a visible representative of L’Arche locally in the wider community, with stakeholders like local authorities, professional organisations, schools, faith communities, and L’Arche world wide.

Key essential criteria

• Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field). 
• Experience leading and managing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities. 
• Experience leading and developing diverse teams to flourish, individually and together. 
• Good financial planning skills and experience successfully managing a substantial budget. 
• Evidence of the ability to think strategically, and work collaboratively to develop and implement community plans. 
• Experience of living or working alongside people with learning disabilities and/or autistic individuals

This role is subject to an enhanced DBS criminal record check. 

You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead;

You can find more details about L'Arche and the Manchester community on our website. 

Why join L'Arche?

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:

• Joining shared meals since cooking and having a meal together is what we are all about
• Enhanced Maternity, Adoption/Surrogacy, Paternity Pay (depending on length of service, details available on request) 
• Enhanced sick pay
• Interest free loans and salary advances available
• Free DBS / PVG checks
• Free Employee Assistance Programme available to everyone
• Up to 5 days paid compassionate leave
• Up to 6 days paid (pro rata) for time off for emergency dependents leave
• Specialist bereavement counselling for employees and their family members
• Life Assurance
• Access to the Bike to Work scheme

Discover what makes L’Arche a rewarding place to work—explore  more of our employee benefits on our website.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions from our online application form. 

The closing date is: Monday, 2nd of March at 12 pm.

First interviews (online via Microsoft Teams) are expected to take place during the week beginning the 9th March 2026.

Second round interviews will take on the place week beginning 16th March 2026 and will take place within the Community.

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring lifesaving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. This is an incredible opportunity for a supporter experience expert to develop and oversee our approach to supporter experience, supporter care, and fundraising compliance and risk.

About the role

The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation.

We’re at the very early stages of embedding a culture of supporter experience and in a period of change – transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience.

As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value.

About the person

You’ll be a strategic and passionate leader who can see the big picture and inspire others to deliver it. You’ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters’ connection to the charity. With a collaborative and innovative mindset, you’ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients.

As Legacy and In-Memory Manager you will be responsible for leading your team to drive transformational change, through the delivery of our legacy and in-memory growth strategy. 

You will set objectives and oversee team activity to deliver the entire legacy journey with the aim of achieving significant long-term growth in revenue income to support our ambitious plans to bring Maggie’s cancer care to everyone who needs us. 

You will be responsible for working collaboratively with teams from across Maggie’s to engage them in the importance of legacy and in-memory giving. 

You will manage external agencies and suppliers to deliver excellent work, on time and to budget.  You will also manage end-to-end, multi-channel campaigns including the delivery of these through colleagues and agencies.

Please note that interviews will take place on Wednesday 11th and Thursday 12th March in our Hammersmith office.

Please see the attached job description for further details.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Clacton-on-Sea. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting  IntoUniversity’s targets for delivery.

A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

The role at a glance

Contract: Full-time, permanent

Application deadline - 9am Monday 2nd March 2026.

Interview day (in-person) - Friday 13th March 2026.

Start date: As soon as possible, to be agreed directly with the successful candidate

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

(Some additional weekend & unsocial hours will be required)

Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres

Location

IntoUniversity Clacton-on-Sea

The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays. 

Salary

£36,400 per annum.

Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

This senior leadership role oversees a portfolio of 13 high-performing, award-winning retail shops generating over £3.5m in annual sales. The role is responsible for maintaining and growing this performance through strong leadership of paid staff and volunteers, working closely with the central trading team and hospice colleagues.

The post holder balances commercial focus with creativity, accountability and strong people skills, supported by a genuine passion for retail excellence. Retail is a vital part of the hospice’s long-term success and sustainability.

The Hospice of St Francis provides free care across West Hertfordshire and South Buckinghamshire. Over 80% of its income comes from trading and fundraising. Our retail operation is one of the strongest in the sector, with innovative shop formats, committed volunteers and teams delivering excellent customer service.

Experience:
Extensive senior retail management experience across multiple sites or channels, ideally within a charity or values-led organisation. Demonstrated success in increasing sales income and net profit while maintaining strong cost control.

Growth & E-commerce:
Proven experience developing and growing online or e-commerce sales, alongside identifying and delivering new business opportunities, including expansion of shop portfolios.

Leadership:
Strong, inspirational leader with a track record of developing high-performing teams of staff and volunteers. Experienced in collaborative working with marketing and wider support teams.

Skills:
Highly commercially astute with strong analytical capability and a solid understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.

Other:
Full UK driving licence and access to transport. Flexible approach to working hours, including weekends.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

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If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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