Family support team leader jobs

Main duties and responsibilities 

• Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.

• Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.

• Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.

• Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)

• Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.

• Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.

• Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group

• Collect feedback from members for service improvement and for our funders

• Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)

• Any other duties within the scope of the post as deemed appropriate

Lead with compassion. Inspire through purpose. Shape the future of Hospiscare.

Hospiscare has been at the heart of our community for over 40 years, providing outstanding specialist end-of-life care and support to people and their families across Exeter, Mid and East Devon. As we look to the future, we are seeking an exceptional Chief Executive Officer to lead our charity with vision, empathy and strategic strength.

The opportunity

This is a pivotal leadership role — guiding a much-loved local charity through a period of challenge but also opportunity. You’ll work closely with a dedicated Board of Trustees and an experienced Leadership Teams to shape and deliver our strategic goals, ensuring Hospiscare remains resilient, sustainable, and true to our founding values of care, compassion, and dignity.

You’ll be the public face and voice of Hospiscare — inspiring confidence among our staff, volunteers, supporters, healthcare partners, and the wider community. Your leadership will ensure we continue to deliver the highest standards of specialist palliative care while innovating to meet the changing needs of our patients and our community.

About you

You are an accomplished and compassionate leader, able to inspire and unite people around a shared purpose. With substantial senior leadership experience — ideally gained in the charity or health and social care sectors — you bring a track record of shaping strategy, managing complex budgets, and achieving sustainable results.

You’ll understand the challenges facing healthcare and charitable organisations and bring creative, collaborative solutions. You are confident working with a Board, comfortable in the public eye, and driven by a genuine commitment to making a difference to people’s lives at the most profound of times.

Key strengths you’ll bring

• Strategic vision and proven experience leading organisational change and growth
• Strong understanding of governance, finance, and regulatory environments
• Exceptional interpersonal and communication skills — connecting easily and authentically with people from all walks of life
• A leadership style that combines compassion, clarity, and courage
• A deep alignment with Hospiscare’s mission and values

Why join Hospiscare?

At Hospiscare, you’ll find a community of extraordinary people — staff and volunteers dedicated to providing the very best care and support when it matters most. This is more than a leadership role; it’s an opportunity to make a lasting impact on a vital local charity and the lives of countless people in Devon.

We are working with Charity Recruitment Consultant, Jackie Dawkins of Shine Charity Recruitment,who is supporting our search.  For further details about Hospiscare, please read the Recruitment Pack 

Key Dates:

• Closing Date – 26th January 2026 at 5pm
• First Interview with Jackie Dawkins (via Zoom) – 2nd/3rd February 2026
• Shortlisted candidates informal meeting with Chair – 23rd February 2026
• Interview and Assessment Day at Hospiscare – 24th February 2026

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Step into a pivotal role supporting the Legacy Administration Manager to deliver best practice legacy administration and maximise vital income for Marie Curie. You’ll lead on implementing team strategy, refining processes, and championing high standards across a busy, specialist function.

Help shape the future of legacy giving at Marie Curie. As our Legacy Administration Team Leader, you’ll play a key role in protecting and optimising one of the charity’s most important income streams.

In this role, you will:

• With advanced knowledge of UK-wide legacy administration and multi-jurisdiction practice, you’ll manage your own complex and contentious caseload handling sensitive issues, mitigating reputational risk, and ensuring Marie Curie receives its full entitlement.
• As a confident people manager, you’ll mentor and develop three Legacy Officers, driving performance through regular 121s, quality monitoring, and clear KPIs. You’ll embed a positive, high-performing team culture while ensuring consistent, accurate and timely casework.
• You’ll work collaboratively with solicitors, executors, internal teams and co-beneficiary charities, representing Marie Curie with professionalism and care. You’ll also lead projects, support governance work, and deputise for the Legacy Administration Manager when required.
• If you’re passionate about leadership, expert legacy practice, and making a real impact within a major UK charity, this role puts you at the heart of safeguarding and growing crucial legacy income.

Skills Needed

• Proven line management experience, including mentoring, performance management and developing high performing teams.
• Advanced knowledge of legacy administration and experience within the charity sector, including wills, probate, trusts, tax and estate management.
• Experience managing complex and contentious caseloads, with the ability to handle sensitive issues and mitigate reputational risk.
• Strong understanding of multi-jurisdiction legacy processes across the UK, with confidence navigating varied legal and operational requirements.
• Excellent stakeholder management skills, able to build effective relationships and influence outcomes with solicitors, executors, co-beneficiary charities and internal teams.
• Exceptional attention to detail when managing casework including when reviewing legal documentation and estate accounts
• High-level communication skills, able to engage sensitively and professionally with family, friends, legal professionals and members of the public.
• Commitment to Marie Curie’s values, fostering a positive team culture and collaborative working across the organisation.

Please see full job description

Application & Interview Process

• As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Sunday 4th January 2026 (due to the festive period, we aim to get back to successful candidates w/c Monday 5th January 2026)

Salary: £41,000 + London Allowance (£3,500)

Contract: Contract, 12 months

Based: Homebased (can be based in London office 2 days per week)

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

Job Title - HR Administration Team Manager

Contract - Permanent

Hours - 35 hours per week

Salary - £35,000 - £40,000 per annum

Location - Coram Campus, Bloomsbury, London

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram is a leader in adoption and fostering, children’s health education, therapy, child and family law, and advocacy for those in and leaving care. The organisation has grown rapidly in recent years, both in terms of income and staffing, making an exciting and interesting place to be.

About the role

Coram Group’s Human Resources team is multi-faceted; it sits at the heart of the organisation and has a reputation for excellent customer service and advice. We would welcome an enthusiastic highly organised, and ambitious individual to manage and develop the HR Administration team and contribute to the long-term development of the Coram group HR function.

With previous project and line management experience, this is an excellent opportunity for the right person to deliver improvements to processes and enhance customer experience.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 11th January 2026 23:59

Interview Date: w/c 19th January 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

This is a new role sitting within the Marketing Planning team, created to establish ARUK’s Single Source of Marketing Truth. This role helps to establish marketing effectiveness as a core organisational capability at ARUK, ensuring objectivity on performance.

The Senior Marketing Effectiveness Officer will work with the Head of Marketing Planning and Senior Marketing Planning Manager, to deliver robust audience insight, marketing performance measurement, and effective evaluation to inform marketing strategy. The role moves ARUK to a consistent, comparable measurement system that supports income growth, audience development and best use of marketing budgets.

Key Responsibilities:

Marketing Effectiveness & Performance Measurement

· With the support of the Senior Marketing Planning Manager, deliver and implement an ARUK Single Source of Truth (SSOT) dashboard for marketing performance.

· Build and maintain consistent KPIs, reporting methodologies and dashboards across all marketing disciplines.

· Analyse campaign performance across channels, providing objective insight on effectiveness, ROI, CPA, long-term value and audience movement through the funnel.

· Produce clear performance summaries and recommendations for senior leadership to guide future decision-making and budget optimisation.

· Identify what works, what doesn’t, and what should be scaled — ensuring learning is embedded into planning cycles by the Senior Planning Manager.

Audience Insight & Segmentation

· Working with the Senior Marketing Planning Manager, translate priority audience insights into actionable planning and targeting guidance for campaign and channel teams.

· Maintain and update audience personas, segmentation models and behavioural profiles in partnership with the Insight team.

· Support on ad hoc audience research (quantitative and qualitative) to inform proposition development, message testing and campaign design.

· Support the Head of Marketing Planning and Senior Marketing Planning Manager in ensuring all marketing activity is rooted firmly in audience needs and motivations.

Data, Systems & Continuous Improvement

· Support the implementation and optimisation of new effectiveness tools, dashboards, analytics partners and measurement frameworks.

· Work closely with CRM, Data and Finance teams to ensure accurate, consistent flow of supporter, campaign and spend data.

· Identify gaps in data, insight or measurement and propose solutions to resolve them.

Stakeholder Engagement & Upskilling

· Present clear, insightful recommendations to senior leaders and campaign owners to guide investment and planning.

· Support training for teams on how to use insight, performance data and funnel metrics to improve campaign effectiveness.

· Champion a test-and-learn culture across the organisation.

Key Outputs

· A clear, agreed set of marketing performance measures and way of working for marketing evaluation used organisation wide.

· Increased understanding and clarity in how marketing success is defined and reported.

· Evidence of performance insight actively shaping planning, channel selection and investment.

· Improved ability to demonstrate marketing’s contribution to income and growth.

· Strong confidence from senior leaders in marketing effectiveness.

What we are looking for:

· Strong experience analysing marketing performance data across multiple channels (digital, brand, fundraising, PR, paid media etc.).

· Demonstrable experience designing or implementing measurement frameworks, dashboards, KPIs, or campaign reporting approaches.

· Experience working with audience insight (quantitative and qualitative) and translating this into practical recommendations for campaign planning or proposition development.

· Experience working with analytics, data, or CRM teams to extract, clean and interpret data into marketing strategy.

· Experience presenting insight and performance findings to senior stakeholders, with clear recommendations.

· Ability to interpret complex datasets, identify patterns, and turn evidence into actionable improvements.

· Highly analytical, with strong critical thinking and problem-solving skills.

· Able to communicate complex information simply and compellingly.

· Curious, evidence-led mindset — always seeking to understand “what’s working and why”.

· Comfortable challenging constructively and influencing decision-making.

· High attention to detail and accuracy.

· Ability to plan and manage multiple insight or analysis workstreams simultaneously.

· Collaborative and proactive — able to work closely with Fundraising, Digital, Insight, Brand, Comms and Data teams

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £36,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 11th January 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Head of Fundraising (Philanthropy and Partnerships)

King George & Queen’s Hospitals Charity

King George & Queen’s Hospitals Charity is entering a pivotal new chapter as it becomes an independent NHS charity, with a clear three-year strategic plan and ambitious plans to grow its impact and income.

Reporting to the Chief Executive, the Head of Fundraising (Philanthropy and Partnerships) is a senior, hands-on role responsible for developing high-value fundraising to complement the Charity’s successful community fundraising and events programme. The role will lead the growth of philanthropy, corporate partnerships, and trust income, working closely with Trustees, NHS colleagues, and the fundraising team.

A major appeal is being explored to support the £35m planned development of a new A&E department at Queen’s Hospital. A transformational project with the potential to attract significant philanthropic support. 

This is a rare opportunity to shape and grow a high-value fundraising portfolio at a formative moment, helping secure transformational investment in hospital care for local communities.

Want to play your part in transforming society?

You're in the right place.

Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.

Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process, or if you have any enquiries regarding accessibility such as wheelchair access. 

The important stuff

Location: Islington

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)

Salary: from £27,000

Closing date: Monday 5th January (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Upcoming Assessment Days: Thursday 22nd January

Application pack: Have a look at our application pack for more information about the role and Resurgo

Benefits

• 28 days annual leave (including Christmas Gift Days) plus bank holidays
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
• We aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years.
• Regular staff prayer meetings, conferences and retreats (one residential)

What will you do?

• Coach 16-24 year olds, bringing about powerful change in their lives 
• Build great relationships with relevant professionals 
• Form part of an intentional church community 

What will you gain?

• Management skills and career progression 
• Excellent coaching capability 
• Social Impact Experience
• Christian Leadership Skills 

Lumos works to realise every child’s right to a safe and loving family by transforming care systems around the world. As we enter an exciting new phase of global growth and organisational transformation, we are seeking an exceptional Executive Assistant to the CEO to join our CEO’s Office.

This is a pivotal role providing high-quality executive, organisational and governance support to the Chief Executive Officer and the Head of CEO’s Office. You will help ensure the smooth running of the CEO’s Office, manage complexity with confidence, and enable senior leaders to focus on strategy, governance and delivery.

We’re looking for someone who is highly organised, calm under pressure, and comfortable working at pace with senior leaders, trustees and international teams. You’ll bring strong communication skills, excellent judgement, and experience providing senior-level executive support, ideally in a complex or international environment.

In return, we offer the opportunity to work at the heart of a values-driven global organisation, with flexible hybrid working, excellent benefits, and the chance to contribute directly to transformational change for children worldwide.

Applicants must have the right to live and work in the UK.

Closing date: Sunday 18 January

Lumos is committed to safeguarding, equality, diversity and inclusion, and welcomes applications from all backgrounds.

Role details are based on the attached job description.

Our ESOL service was established in 2017 and now runs 5 days per week and offers English lessons for resettled refugees and an English Club with an emphasis on learning skills for integration into UK society. We are a growing team of ESOL tutors and childcare professionals providing training to help refugees and their families to resettle in Bedford Borough and Central Bedfordshire.

We are seeking someone who is creative, reflective and able to implement new ideas to continually improve practice and support the management team.This is an important role caring for children, maintaining a high quality, stimulating learning environment.

This role will deputise for creche session leaders in cases of staff sickness or training and will therefore be required to work on either site at short notice in such instances. Candidates must be able to be in either Shefford or Bedford from 9:30-14:30 with notice being given by 8:30am in case of cover need. Access to own vehicle or ability to use public transport/private hire vehicles is therefore essential for this role.

If you have any questions, please do get in touch.

Are you passionate about children’s literacy? Do you want to use your skills and experience to enable opportunity for children living with little or no access to books and reading? Can you help create a home environment where reading for pleasure is part of the fabric of family life? If so, read on - we may have just the job for you here at Doorstep Library!

We are looking for a Reading Project Leader, to deliver some of our reading projects in London, in the community and online, on a part-time, term-time only basis. You will lead a team of volunteers on three projects per week, being present at a community base/online while your volunteer team visits local families and reads with children. You will also have the opportunity to read with families yourself.

You will be a resourceful, confident decision maker able to operate independently to support your team and be able to engage with our community partners and beneficiaries.

This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.

This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.

Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.

Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.

You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.

You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.

This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.

This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.

You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.

What you'll be doing:

Digital leadership and strategy

• Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
• Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
• Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
• Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
• Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
• Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
• Contribute to organisational planning, reporting and income generation linked to digital innovation.

Website, content and digital product development

• Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
• Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
• Work with internal colleagues to improve our workshop booking system.
• Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
• Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
• Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
• Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
• Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
• Embed meaningful participation and co-production with kinship carers in digital service and content development.
• Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
• Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
• Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.

Type of person we’re looking for:

We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.

You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.

You are likely to:

• Have led live digital services or products that people rely on, not just content.
• Be comfortable balancing innovation with delivery, and experimentation with governance.
• Think in terms of end-to-end service journeys, not just platforms or pages.
• Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
• Value co-production, accessibility and inclusive design as core to good digital practice.
• Bring clarity, calm and consistency to teams working in complex environments.
• Be confident working across disciplines such as digital, services and delivery without needing to own everything.
• Care deeply about doing digital work ethically, safely and well.
• Show commitment to personal development and learning. 

How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.

Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026. 

1. What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
2. Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
3. Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
4. This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.

• 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).

• Employee Assistance Programme (24/7 confidential advice line and counselling).

• Charity Worker Discounts. 

Compassionate Neighbours is a community-led volunteer support that enables and supports local people to be actively compassionate in their communities. Compassionate Neighbours provide social and emotional support to people with life-limiting illnesses who are socially isolated and/or lonely. They also share their knowledge and experiences of end of life, death, dying and loss and can support community members to engage with these issues.

Main Duties of the Job

Main duties of the job

• Provide leadership, management and direction to the Compassionate Neighbours Team.
• Volunteer Recruitment; all aspects of recruitment including training, supervision, support and retention. Develop and implement new volunteer roles and projects for the Compassionate Neighbours Program (CNP)
• Collaborate and contribute to the strategic direction of the CNP as member of the Compassionate Neighbours Program Board

North London Hospice is a registered charity, established in 1984, it provides specialist palliative and end of life care for patients, and support for their families and carers. We work with other health and social care professionals providing expert advice.

As well as our inpatient unit at Woodside Avenue North Finchley, our Community Palliative Care Services cover the boroughs of Barnett, Enfield and Haringey, focusing on living well with a life limiting illness, educating people to self-manage, empowering and enabling them to live a fuller, more meaningful life, and have the best of life at the end of life.

Our community teams consist of Clinical Nurse Specialists, Social work professionals delivering Patient and Family Support, Physiotherapists, Occupational Therapists, Psychologists, Complementary therapists and Community Outreach teams, who individually and jointly provide a range of person-centred services, group activities, practical advice, and bereavement support.

Our volunteers are key to our success and financial sustainability, their support includes the delivery of the Compassionate Neighbour Scheme where local people are enabled and supported to be compassionate in their communities giving much needed social and emotional support either of an individual need basis, or through group activities; towards the end of life to combat social isolation and loneliness.

The Senior Marketing Planning Manager in an exciting new role to Alzheimer’s Research UK. Sitting in the Marketing Planning team within Strategic Marketing, this role is accountable for making ARUK’s marketing system work end-to-end for bigger and better impact.

This role is responsible for the practical application of the overall marketing strategy into clear, prioritised and sequenced plans across the top of the marketing funnel, working closely with colleagues across Fundraising, Comms, Digital, Policy and Brand.

Operating with significant autonomy, the role embeds planning discipline, governance and rhythm across the organisation — ensuring the right activity happens at the right time, with the right level of investment, to deliver audience and income growth.

This is a senior management role, judged not by activity but by the clarity, efficiency and effectiveness of the marketing system.

Key Responsibilities:

Marketing Planning & Operating Model Leadership

· Own and embed ARUK’s Marketing Operating Model, ensuring planning principles, cycles, governance and tools are understood and consistently applied.

· Translate organisational priorities into an integrated annual and quarterly marketing plan.

· Ensure planning supports growth of our defined target audience and long-term fundraising outcomes.

Master Marketing Calendar Planning & Management

· Own and maintain the single Master Marketing Calendar to ensure a clear and complete view of what ARUK is communicating externally and when.

· Sequence campaigns to avoid clashes, duplication and audience fatigue.

· Enable informed trade-offs between activity based on capacity, impact and strategic priority.

Strategic Marketing & Communications Board Programme Management

· Act as Programme Manager for the Strategic Marketing & Communications Board.

· Ensure meetings are decision-focused, well-structured and supported by clear papers.

· Track actions, outcomes and follow-through to ensure decisions translate into delivery.

Campaign Planning Quality & Governance

· Lead consistent campaign briefing, prioritisation and review processes.

· Ensure Gold and Silver tier campaigns are properly planned, resourced and evaluated.

· Improve planning quality across teams, reducing late-stage changes and rework.

Cross-Organisational Leadership

· Coordinate input from Fundraising, Comms, Brand, Digital, Policy and Insight.

· Build strong working relationships and act as a trusted planning partner to Heads and Directors.

· Enable teams to focus on delivery by providing clarity, structure and coordination.

· Collaboration and briefing of media agency, creative and external partners to ensure visibility and understanding of priorities

People management

· Accountable for team development and line management of Senior Marketing Effectiveness Officer, including career development, performance reviews.

· Ensure outputs from Senior Marketing Effectiveness Officer are translated into strategy and activated in delivery.

Key Outputs

· Respected ownership of a single, trusted marketing plan and calendar actively used across the organisation.

· Effective, well-timed campaigns and clearer prioritisation.

· Improved confidence from senior leaders in marketing decision-making.

· Proactive planning and increased scheduling of external activity that makes the most of brand halo effect.

· Cross organisational planning forums that enable decisions.

What we are looking for:

· Significant experience leading multi-channel marketing or communications planning across multiple teams or functions.

· Strong understanding and experience of marketing planning frameworks, campaign cycles, and processes that support integrated delivery.

· Experience developing and implementing planning tools such as calendars, tiering frameworks, briefing processes, and governance systems.

· Demonstrable project management and organisational skills, with proven ability to manage competing priorities and deadlines.

· Experience of facilitating cross-functional collaboration and influencing stakeholders at all levels.

· Experience managing complex workloads and bringing clarity and structure in fast-paced environments

· Highly organised, able to create systems and processes that others can easily adopt.

· Strong communication skills — able to translate strategic direction into clear, actionable plans.

· Able to build strong relationships across teams and foster a collaborative approach.

· Confident in leading meetings, workshops, and cross-team discussions.

· A proactive problem-solver who anticipates risks and identifies solutions early.

· Comfortable holding others to account for agreed ways of working, timelines, and processes.

· Attention to detail with the ability to step back and see the bigger picture.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £53,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 11th January 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK