Feedback Coordinator Jobs in Belfast

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

Please note:

• This role will be remotely based in not more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury (Unfortunately we won't be considering any applications for people who do not live in the regions listed here). 
• Applicants must have the right to work in the UK, a full drivers licence and access to a vehicle
• Please apply as soon as possible if you are interested in this role - we will be reviewing candidates on a rolling basis.

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

We are looking to a Fundraising Events Coordinators within Restless Development’s UK Fundraising team. The fundraising team’s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale.

The Fundraising Events Coordinator will be remotely based, primarily working on the Schools Triathlon programme but also leading one university student partnerships. The Schools Triathlon is the UK’s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 10 events in 2024 and significantly expand the series. Restless Development is also working with five universities who will be taking on the Kilimanjaro and Machu Picchu hikes in 2024. You will be managing one of these accounts, ensuring that the challenge leaders are supported to recruit a team, reach their fundraising targets and ready to take on the challenge of a lifetime! 

We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. 

Key responsibilities

1. Deliver high-quality supporter care, supporting Triathletes and their families to register, fundraise and to prepare for their big day

• Throughout September to February, present assemblies in schools in your and nearby counties to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation.
• Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online;as well as with participating schools through the delivery of assemblies and in comms prior to the event day 
• Use excellent interpersonal skills, to respond to enquiries from parents and guardians on our dedicated Schools Triathlon inbox and mobile phone.
• Be able to adapt your interpersonal and relationship management skills depending on your audience (for example, pupils, parents, school contacts, corporate sponsors, and suppliers)
• Utilise our database and Excel to track and monitor fundraising activities: 
  • identify our top fundraisers to celebrate through socials and other planned activities,
  • identify our zero-pound fundraisers and with the wider team inspire them to raise funds for youth power,
• Manage offline donations at the Triathlon days and website donations to ensure that fundraising targets are met. 

2. Manage the Schools Triathlons communications; including the website, social media channels, email marketing and event day content collection 

• Develop a social media plan to engage Triathlon parents and schools and grow our following, including sharing stories from Restless Development’s programmes. 
• Manage our Triathlon social media pages throughout the year; Instagram, Facebook, Twitter, LinkedIn and YouTube. 
• Innovate and explore appropriate new content and platforms to engage our audience. 
• Lead on the marketing of our Triathlons for future growth by working with our Communications team and external videographers and photographers.
• Manage the design of the triathlete certificates, medals, and merchandise. 
• Develop an event day Restless Development stand and materials to engage families and raise the profile of Restless Development.
• Manage our schools triathlon webpage and update regularly throughout the year.
• Develop an email marketing campaign for the parents/ guardians of the Schools Triathlon participants. 
• Manage the event day content collection for each Schools Triathlon event and create content for local newspapers, host schools and websites 
• Develop a media list and share a press release with each promptly after each event
• Work with our Head of Sponsorship to ensure that our Triathlon sponsors are included in our external communications.

2. Lead on a university challenge partnership 

• Manage one university account we have secured for Mount Kilimanjaro or Machu Picchu in 2024. This includes pitching to confirm RAGs, recruitment to get students to join a hike and fundraising support calls to all participants so that they reach their fundraising targets and deadlines.
• Work with our Tanzania Hub to offer extras for those hiking Mount Kilimanjaro and may want to visit our Restless Development office and meet young leaders we work with.
• Support Challenge Leaders through in-person events and calls to ensure that they have a complete team and feel prepared to undertake their challenge.
• Liaise with a third company party who we have a partnership with and will be delivering the hikes.
• Offer other hikes/treks to corporates and individuals if appropriate.

3. Other 

• Must attend the Schools Triathlons on Sundays from 21 April to 19 May, and other occasional evening and weekend work, for which time off in lieu will be given
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Log relevant information onto Restless Development’s database, CiviCRM and use CiviCRM to strategically manage workload and report on KPIs every month.
• Undertake any other duties as requested by the Head of Philanthropy and Partnerships to support the Fundraising Teams joint mission.
• Ad hoc - evening and weekend work with partners or for the wider team, including meetings and events (time in lieu will be given).

Job title: Fundraising Events Coordinator

Location: This role will be remotely based in no more than 15 minutes drive from either Southampton, Winchester, Bournemouth or Salisbury.

Salary: £30,893 per annum

Preferred start date: as soon as possible ( December).

Length of contract: Permanent

Reports to: Fundraising Event Manager

Expected travel: Frequent travel around your county and other areas in the UK for school assemblies and university/school meetings. Occasional evening and weekend work for Schools Triathlon events in April-May and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check. 

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

• Supports managers to embed a values led culture within their team. Uses values to guide decision making and group actions.
• Is driven to generate ideas which continually improve ways of working, involving others in problem solving. Adapts style to cope with and support others through change.

Our value: HEAD - Delivers Quality. We are 100% professional.

• Strives for continual improvement against individual goals, seeking opportunities to maximise their contribution to team priorities. Supports others to deliver quality and improve their work. Takes ownership for ensuring value-for-money in the areas for which they take partial ownership.
• With guidance, takes ownership for programme elements and/or internal processes.  Considers underlying issues and Restless Values when making operational decisions.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

• Confidently leads programme elements and/or internal processes. Will typically manage one or more junior staff members and is seen as a leader amongst their peers.
• Regularly seeks feedback and evaluates own performance, creating opportunities for personal development. Develops others through proactive sharing of knowledge, skills and opportunities.

Our value: HANDS - We are in it together. We listen and learn.

• Confidently adapts their communication style to suit their audience. Is able to influence others to build shared understanding.
• Seeks opportunities to collaboratively deliver quality against team goals by building strong relationships with colleagues from across the organisation. Works with external partners to maximise mutual benefits.

Skills and experience

Essential

• Excellent interpersonal skills
• Excellent planning, organisational and logistical skills
• Public speaking and presentation experience
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to work to deadlines and balance multiple priorities
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to manage own time and work autonomously 
• Ability to think creatively and innovatively 
• Full drivers licence and access to a vehicle 

Desirable

• Interest in/ knowledge of international development
• Interest in/ experience planning/delivering events 
• Strong written communication skills
• Ability to manage high performing relationships with multiple stakeholders

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a cover letter that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day

Engagement Lead

We’re looking for a motivated, driven individual to lead our Engagement team in London. You will be passionate about empowering people affected by stroke and working with NHS colleagues to improving stroke care.

Position: S1104 Engagement Lead

Location: Home-based, London. However, occasional travel will be required as part of this role (May include team meetings or other work-related meetings).

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £41,800 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5th January 2024

Interview Date: 19th January 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The Engagement Lead will report to the Associate Director for London and is responsible for leading our Engagement Team and function in London. You will play a key role in our London Senior Leadership team alongside a service delivery colleague.  You will drive our engagement with colleagues in the London Health and Social Care system and with people affected by stroke.

Key responsibilities will include supporting the London team to:

· Develop and deliver our London Locality plan alongside the rest of our London senior leadership team.

· Lead our relationship mapping and stakeholder engagement approach, supporting the team to act as a system leader.

· Develop and maintain relationships with key stakeholders.

· Lead on the development of the London Involvement Network to support stroke survivors in having a voice in local stroke policy to improve our ability to influence for impactful and tangible improvements. 

· Build our community engagement function by supporting staff and volunteers to develop the Stroke Group network.

· Develop a London community volunteering approach.

· Scope and lead on engagement projects to achieve outcomes in our London Locality plan.

About You

As Engagement Lead, you will have experience of:

· Leading, managing and developing people

· Working in partnership with other organisations

· Working with groups and networks, including on co-production

· Setting and managing budgets

· Systems leadership and influencing principles and knowledge of health and social care systems

To fulfil the role you must be resident in the UK and have the right to work in the UK.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Engagement, Impact and Engagement, Engagement Officer, Engagement Lead, Relationship Coordinator, Community Engagement, Community Engagement Coordinator, Community Engagement Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This new role will be the organisation’s key lead on the systems, policies, procedures and training that support the smooth running of our operations, including a focus on CRM, People, IT and procurement.

• Operations: On the Operations side, you’ll be responsible for the policies, procedures, systems and internal training that ensure the smooth running of our non-profit. You’ll be the organisational lead for managing our CRM database to ensure it is maintained accurately and fully to support wider organisational activity with the support of our team of co-ordinators based around the world. You’ll also manage other operational systems like IT security, data privacy, document management and business continuity.

• People: On the People side, this is a varied role across the HR disciplines from recruitment, induction, colleague training and development, employee relations and internal communications.

You will work from home in the UK, and will join a friendly, supportive and committed global team, and contribute towards creating systemic change. 

Who you are:  

• An experienced operations professional with strong experience in developing and maintaining robust operations systems, including CRM, HR, IT, data protection, governance, business continuity, procurement and supplier management

• An engaging and empathetic people manager with experience in recruitment, induction, handling employee relations and internal communications

• A great organiser, with the ability to set and meet targets and deadlines, and to hold others accountable to those 

• Excellent interpersonal skills to build trust and rapport with colleagues across the UK and global teams 

• Comfortable in a multi-disciplined role with varied projects running concurrently 

• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders 

• A confident trainer, motivated by delivering internal training to build colleague knowledge and skills 

• UK-based with eligibility to work in the UK 

You will work remotely, but in close cooperation with the co-CEOs and rest of the team with regular opportunities to catch up online and face to face.

Who we are: Stronger Together is an impact driven, not for profit organisation providing businesses with practical training, resources, business services and collaborative programmes to create a world where all workers are recruited responsibly and have fair work free from exploitation. Read more about our story on our About Us page.

What we can offer you 

• A permanent, part-time (0.6 FTE) contract with an initial six-month probationary period

• Competitive salary (salary band £23,220 - £29,853 gross annually pro rata, £38,700 - £49,755 full-time equivalent) and enhanced employee benefits 

• Being part of a growing, innovative, and exciting not for profit organisation 

• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 

• Flexible and family-friendly working arrangements 

• Working from home (UK-based), with regular in person and online meetings and social team gatherings 

• Employer Pays Principle employer – the full costs of recruitment are covered by Stronger Together in accordance with the ILO Definition of Recruitment Fees and Related Costs.

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.