North Paddington Food Bank (NPFB) seeks to provide food, essentials, advice and support to people and households experiencing crisis and hardship in North Westminster, as well as parts of Kensington and Chelsea and Brent. We want to develop the most effective, accessible and adaptable approaches possible to provide the help that people need in an environment that is welcoming and supportive. 

NPFB is seeking an Office and Finance Administrator to provide support to the Head of Foodbank and Admin and Customer Support team. The post holder will work closely with the Admin team to process customer referrals and answer inquiries by phone and email. They will also be responsible for keeping our spending records up to date, and issuing basic financial reports as required. Some PA duties to the Head of Foodbank may also be required.

The ideal candidate will be highly organised, efficient, with strong attention to detail. Our work environment is collaborative and flexible, and candidates should enjoy working in a small team environment. An understanding of the needs and issues facing the diverse community of North Westminster is desirable. Please see the attached Job Description for more detailed information about the role. 

This is an exciting time to join Muscular Dystrophy Support Centre (MDSC)! We are a small but growing charity with a dynamic, supportive and committed team and a flexible working environment. The role of Administration Officer will have a big impact in supporting our charity’s growth and sustainability and presents a unique opportunity to work in a small, close-knit team and see the difference your work makes to the wellbeing of our service users.

The Administration Officer will take a lead in ensuring that the Charity’s operations, monitoring and reporting requirements are fulfilled, supporting the Chief Executive and Senior Management Team. They will also play a vital role in ensuring we are able to maximise the efficiency of our operations by exploring opportunities for improved systems and processes, better integration within our team and effective progress monitoring and reporting against our therapy activities (outputs).

We are seeking someone with proven administration experience who is highly proficient in MS Office and has strong organisational and problem-solving skills. A charitable mindset and strong communication skills (both verbal and written) are also important.

Context

Muscular Dystrophy Support Centre (MDSC) is committed to transforming access to physical therapies for people with muscular dystrophy (MD) in the Midlands. From our headquarters in Coventry, and with satellite clinics in Birmingham, Leicester and most recently, the Black Country we support 400+ people with MD, primarily by providing specialist physical therapy on a long-term basis.  We are the only organisation in the Midlands region to do so, and one of only two in the UK. 

Before the COVID-19 pandemic, we secured a five-year grant from the National Lottery Community Fund to build a platform for expansion to meet significant demand throughout the Midlands and beyond.  Funding has enabled us to recruit additional staff, and build a strengthened organisational structure and finances, and the Administration Officer will play an important role in facilitating our progress. By 2025 we plan to be supporting over 1,100 people with MD and provide therapy at further satellite clinics in Worcestershire and Northants.

Our Board of Trustees all either have muscular dystrophy or have a family member with MD and are closely connected with the team to support the work of the Charity and service users.  Our team work together collaboratively in a people-centred approach to provide meaningful support to our service users and each another.

Please refer to the Job Description and Person Specification for further information. For an informal discussion about this role please contact Sarah Ann Moore, Chief Executive.

How to apply

Applicants are requested to upload a CV and covering letter detailing how your experience fits the person specification. The closing date for applications is 4 November 2021. We plan to be holding initial interviews on 11 November 2021. Further information is available on our website.

Other information

We positively welcome applications from all sections of the community and actively promote equal opportunities. Please note this position requires full references and a DBS check which will be carried out prior to employment.

In the event of a high number of applications, we reserve the right to close the application process early.

As part of the small finance team, to provide a high quality of customer service across the Ri, building relationships and helping staff to understand their role in ensuring good financial management, controls and processes.

Reporting to the Head of Finance and based in Mayfair with a mix of home and office working expected, responsibilities include:

• Maintain bankbooks daily, report on cashflow
• Process monthly payroll (for approx 50-60 staff) ensuring accurate payment to staff and to related agencies 
• Post credit card transactions onto ledger
• Raise sales invoices, maintain sales ledger and manage debt collection,
• Create and submit quarterly VAT returns

Do you have:

• 2 years’ experience working in Finance 
• Experience in working on month end and year end routines, including reconciliations
• Experience of preparation and processing payroll
• Understanding of input and output VAT
• Good knowledge of Microsoft Office with advanced Excel 
• Experience of databases, inputting and extracting information 
• Good knowledge of financial procedures/principles/controls?

If so, we’d love to hear from you! 

The Greensand Trust is an independent environmental charity that works with local communities and landowners to conserve and enhance the distinctive landscape, wildlife and history of the Greensand Ridge and wider area, improving access, understanding and enjoyment for the benefit of everyone.

We are looking for someone who is experienced in SAGE to join our team and help deliver our wider work and objectives though delivering our financial processes.

Working directly to the CEO, this role is wide ranging and requires work at all levels from day to day processing through to statutory returns.

Who we are

REDRESS is an international human rights organisation based in London and The Hague that pursues legal claims on behalf of survivors of torture in the UK and around the world to obtain justice and reparation for violations against their human rights. We empower survivors to access justice through human rights cases against governments, civil cases against individuals, and cases where we advocate for law enforcement bodies to prosecute perpetrators under the principle of universal jurisdiction. Our approach is strategic, so that as well as representing an individual we target the policy reasons that enabled the torture to take place, by building a campaign that uses advocacy, community engagement, and communications to influence change. Our 2025 Strategy identifies torture related to dissent and discriminatory torture as our two thematic priorities. We also support the anti-torture movement through our solidarity programme.

The Finance Team

The finance team provides operational support for the activities of REDRESS, including management of project related finance, and the core finances of the charity.

Position Profile

REDRESS is recruiting a Finance Assistant to support our finance operations.

The Role

Based in London, the Finance Assistant will work primarily on maintaining the financial records of projects. You will work with the finance team, project staff and international partners on ensuring the finances of the project meet with Redress and donor financial requirements. You will also support the general financial administration of the organization.

Responsibilities

The position will contribute to the work of REDRESS as follows: 

· Respond to payment requests using national and international bank transfers as appropriate. 

· Assist in the preparation of interim and final multi-currency financial reports to funders. 

· Support and monitor international partner organizations by reviewing their reporting and checking transactions. 

· Provide regular insight into project fund balances. 

· Maintain cashflow management controls. 

· Day-to-day book-keeping using QuickBooks Online, including transaction processing and reconciliation of accounts. 

· Process expenses claims and expenditure requests.

· Assist the Head of Finance in preparing the statutory accounts. 

The position is also expected to carry out such further duties as may reasonably be required from time to time by REDRESS.

Personal Specification

This is an entry level position, and so we will consider candidates at the beginning of their career, with some relevant experience. The ideal candidate will have the following skills. 

Essential Competencies

The successful candidate will need to have the following competencies:

· A university degree relevant to the role or a qualification in finance or at least two years’ relevant experience.

· Relevant experience such as internships, volunteer roles, work experience, educational work placements, or other practical experience.

· Demonstrated experience working with an accounting database.

· Fluency in written and oral English. 

Desirable Competencies

A strong candidate will also have other desirable competencies:

· At least two years relevant work experience. 

· A qualification in accounting or finance. 

· Demonstrated proficiency in Excel and accounting database programmes. 

· Fluency in a language other than English, in particular French, Arabic or Spanish. 

Personal Attributes

To work for Redress, the candidate should have the following personal attributes: 

· Happy to work collaboratively as part of a small and energetic team with a wide range of personalities. 

· Highly efficient and organised, with an ability to multi-task, show initiative, solve problems, and take a hands-on role when necessary.

· Able to think and work strategically, creatively, and under pressure.

· Able to understand and support the aims, objectives and values of REDRESS and reflect them in all aspects of work. 

· Able to work with victims of human rights abuse with a range of specific needs. 

Terms

Reporting. The position reports to the Head of Finance.

Hours. This is a full-time position at 35 hours a week. Evening and weekend work may be required from time to time. REDRESS has a flexible working policy that allows for some working from home. 

Location. The position is based at the REDRESS office in London. REDRESS has a flexible working policy which allows some working from home.

Salary. This is an entry level ‘assistant’ position, with a salary range starting at £26,390.

Duration. The contract is for an initial fixed-term of 12 months, but is expected to be extended, subject to funding.

Start date. Ideally the position would start in December 2021.

Probation. There is a six-month probationary period. 

Pension. REDRESS offers a pension contribution of 10% of salary.

Holiday.  There are 25 days of holiday per year, in addition to UK public holidays. The office is also closed between Christmas and New Year.

Status. The candidate must have the right to live and work in the UK.

First round Interviews will take place on Wednesday 27 October.

Final round interview will take place on Friday 29 October.

In line with our Equality Policy, we particularly welcome applications from candidates from ethnic minorities who are currently under-represented at REDRESS.

How to Apply: Please upload a cover letter of no more than one page explaining (a) why you would like to work for REDRESSS, and (b) how you fulfil the personal specification for the role, together with a Curriculum vitae and the names and contact details of two references (these will only be approached in final stage of the process).

Please also complete and submit the Diversity Monitoring Form (which is anonymous).

Deadline: Thursday 21 October 2021

Finance Administrator

We have an exciting opportunity for a Finance Administrator to provide effective finance and donations administration support locally and across the UK, working within the Finance and Resources team and working closely with Fundraising colleagues.

Position: Finance and Gifts/Donations Administrator

Location: Edinburgh (with some home working possible)

Hours: Part-time, 25 hours per week (negotiable work pattern TBC)

Salary: £20,400-£22,000

Contract: Permanent

Benefits: Excellent benefits package including 35 days per year (inclusive of bank holidays), Employer Pension contribution of 5%, Death in Service benefits, access to an Employee Assistance Programme and the opportunity for flexible working.

Closing Date: 30 October

Interviews: Interviews will be taking place on a rolling basis, so apply early to avoid disappointment.

The Role

This Finance and Gifts/Donations Administrator sits within the Finance and Resources Team and is a key position at the charity working on the day to day financial and administrative tasks and systems at the Edinburgh office and making sure that the Fundraising Team have administrative support. As the Finance and Gifts/Donations Administrator your role would include;

• Monitoring bank accounts and making sure that they are reconciled
• Posting of Scotland bank account financial transactions into SAGE accounting software
• Recording and banking of cheques received at the Edinburgh office
• Dealing with donations made by credit and debit card payments
• Processing of Gift Aid claims
• Invoicing of hospitals and care homes
• Providing of financial information to Fundraising and the Music Delivery team
• Recording of grants and donations
• Produce donor and restricted fund reports for the Finance and Fundraising Team
• Processing donations and regular gifts, database and financial administration
• Support fundraising campaigns
• General Office Administration

About You

As Finance Administrator, you will have solid background in administration and experience in a financial setting or fundraising financial support setting.

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

About the Organisation

The charity improves the health and wellbeing of children and adults through the healing power of live music. Every year, professional musicians share live music with over 100,000 people from across the UK, who may not otherwise get to experience it. This includes those living with dementia, mental health problems, or who are seriously ill. 

The charity is an equal opportunities employer. It welcomes enquiries from everyone and values diversity in the workforce and is committed to safeguarding. This role will require a basic DBS (Disclosure and Barring Service) or equivalent check

You may also have experience in areas such as Finance Administrator, Fundraising Assistant, Fundraising Coordinator, Fundraising Administrator, Gifts Administrator, Donations Administrator, Accounts Payable, Finance Assistant, Financial Assistant, Accounts Assistant, Accounts Administrator, Grants Administrator, Senior Finance Administrator, Donor Support, Administration Coordinator, Admin, Administrator, Administration, Donations Administrator, Supporter Administrator.

We have a vacancy for Gifts, Administration and Finance Officer Role to join our Development Office.

Gifts, Administration and Finance Officer
Based: Cambridge
Salary: £23,000 - £25,000 p.a. DOE, plus benefits
Hours: full time, 36.25 hours per week (open to some flexibility with working hours).

The Role

The Gifts, Administration and Finance Officer manages and implements all gift and financial procedures and are responsible for the stewardship of donations and funds. They provide general administration support to the Development team, help to maintain the Development database and are the first point of contact for general enquiries via email and phone, and between the Development Office and the Bursary.

The successful candidate will have excellent inter-personal skills and familiarity with the standard Microsoft Office applications as well as be comfortable in handling financial data and manipulating figures.

The College

This is a wonderful opportunity to work for the second oldest of the 31 Colleges in the University of Cambridge. Regarded as one of the most progressive and informal, it is renowned as a College that achieves academically at the highest levels, whilst also being welcoming, forward thinking, and inclusive.

Located in the heart of Cambridge city centre, the College is extraordinarily beautiful and famed for its gardens on “the Backs” (the famous backs of the colleges that overlook the River Cam). Clare’s Old Court, a Grade I listed building, is the centre of the College and is unique among the ancient Cambridge colleges in having maintained its architectural integrity.

Salary and Benefits

The salary for the post is between £23,000 - £25,000 p.a. DOE. In addition, the College offers a generous defined benefit pension scheme, membership of a medical cashback scheme, and lunch in college during working hours.

This is a full time position working 36.25 hours per week but the College would be open to some flexibility with working hours.

Closing date: 31 October 2021.
Interviews to be held on 12 November 2021.

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website, where you can view the full Job Description and download the application form.
Please note, you are not applying at this stage.

No agencies please.

Community Foundation Wales is Wales's independent charitable foundation. We are looking for a talented Head of Finance to join our fantastic team. This is a unique role that helps strengthen communities across Wales. Last year our foundation distributed £5.5m to local charities who change lives in local communities. We have ambitious growth plans and this role is integral to our success.

This role provides financial leadership for the charitable foundation, with responsibility for £21m in charitable assets. The Head of Finance will work closely with the foundation team, Board of Trustees, as well as our donors and funders.

This post is the perfect fit for an experienced financial manager who wants to make a difference for people in Wales. Our office is based in Cardiff city centre but we would be happy to see a balance of working in the office and remotely, according to the needs of the role. This is a great opportunity for someone seeking flexibility through work-life balance and who can themselves be flexible.

Salary - £37,300 - £40,248 + up to £5,000 accountancy allowance

The Government Property Agency’s mission is to provide great places to work for civil servants. We are using our scale and commercial expertise to do this effectively, efficiently and sustainably, helping to support growth in all parts of the UK. We are growing rapidly through acquisition of Government properties from Departments. Turnover has risen from £0.4bn in 20/21 to £1.1bn in 21/22 and it will continue to grow as more properties are transferred and run by GPA. The postholder can be based at any of the GPA locations with Finance presence outside London. GPA has offices in Birmingham, Platform 21, Leeds, The Lateral; Manchester, Piccadilly Gate; Nottingham, Apex Court. Some business travel may be needed in due course when travel restrictions allow. 

With a strong focus on improving the GPA’s customer service offering, the Client Finance Manager will be responsible for providing financial management and reporting services to a portfolio of clients, delivering excellent financial reporting and property accounting to new and existing customers alike. The postholder will have full responsibility for all aspects of financial services delivery for existing and prospective clients including budgets, forecasts and client liaison.

The responsibilities of the Client Finance Manager will include

• Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing
• Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations
• Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions
• Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Hyperion and Excel tools to provide accurate and meaningful financial information
• Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand
• Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied

Key Skills & Experience

• CCAB, or equivalent, qualified/part-qualified accountant with a recognised professional body
• Be proficient in Microsoft Excel skills and able to manipulate complex data sets
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Have experience in client finance, including reporting to clients, managing systems and processes, working in partnership with clients to deliver results (desirable)
• Have experience with property management systems such as MRI Horizon, Yardi Voyager, or similar systems, in addition to Excel and Hyperion (or similar) for financial reporting (desirable)
• Ideally have experience in the property industry within medium to large organisations where customer service is a priority (desirable)

To apply for this opportunity, you will be required to produce a supporting statement against the four GPA core values, answering specific role focussed questions. For more information, please apply using the link, or contact Michael Swinburn or Jack White at our retained search agent, Robertson Bell.

Database Administrator

Responsible to:Individual Giving Manager

Hours of Work: 35 hours per week

Place of Work:Martin House and in the Community

Overall Purpose of Role:

Supporting the database team to process all fundraising income

Work closely with Finance & Fundraising on a day to day basis ensuring that both departments get the required information

Being responsible for all different types of administration tasks within the database team.

Tasks and Duties:

Income Processing

• Use the fundraising database (ThankQ) to support input of all fundraising income
• Ensure all activity and correspondence is recorded accurately on ThankQ, Azurri and Mstore.
• Prepare batches of transactions for fundraising income as required for banking
• Work closely with the database team to ensure end of month figures can be reported on in a timely manner.
• Deal with any problems arising e.g. cheques returned by bank, insufficient payment, queries from correspondence, discrepancies in amount deposited into bank
• Create invoices and take payments for conferences etc
• Process online donations by Worldpay and Paypal
• Liaise with colleagues in fundraising & finance to ensure accuracy and consistency recording income on the database
• Process donations from bank statements including standing orders, direct debits,

General

• Demonstrate a high degree of flexibility and team work as there will be some overlap with other departments and wider organisational need.

• Hold each member of the team in positive regard and foster a culture of respect and consideration between all staff.
• Carry out any other duties as may reasonably be required by the Individual Giving Manager
• Positively promote the work of Martin House with all supporters either by email, letter or phone.
• Being aware of events organised by wider team & identifying need to set up new codes to enable reports to be produced. 

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a basic DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Supporter Care and Database Manager

Full Time- 37.5 hours per week

Set in beautiful, landscaped gardens, Katharine House Hospice couldn’t keep making such a difference in our local community without experienced and dedicated staff and volunteers.

All staff benefit from:

• generous holiday entitlement of 27 days per year, plus bank holidays
• a contributory pension scheme
• opportunities for training and development
• free on-site parking.

Working together with the fundraising, marketing and retail teams, you will have excellent interpersonal skills with experience in managing a supporter/customer care function. You will ensure excellent supporter administration processes and procedures are in place to ensure timely donation handling and thanking, and the accurate management of lottery, gift aid and direct debit administration and reporting.

This role is also responsible for the management and care of the fundraising database and data reporting requirements by charity colleagues and will lead on ensuring high quality supporter care is provided to our voluntary income supporter audiences.

If you are a strong team worker with an ability to motivate others, please apply today.

How to Apply

Please go to our website to download the job description and equality and diversity form and apply with CV and supporting statement of no more than one side A4 outlining your motivations and suitability for the role, and how your experience meets the role requirements.

JOB RESPONSIBILITIES

• Play a proactive role as part of the fundraising management team. Contribute to the overall income generation strategy, to develop and deliver a coherent and compelling supporter care and database strategy. Deliver operational plans and budgets to ensure outstanding supporter care to supporters.
• Manage and motivate the supporter care and database team, identifying and resolving operational issues and taking responsibility for staff performance, setting priorities, and managing performance through the development of work plans and 1:1’s.
• Build an internal culture focused on supporter experience to increase the lifetime value and retention, delivering effective stewardship to aid in the acquisition, retention and development of Katharine House supporters.
• Work with the Supporter Care and Database Manager to ensure efficient supporter engagement procedures and processes, making effective use of the CRM database.
• Ensure the Supporter Care team are the first point of contact for our community, dealing with donations and all types of query.
• Ensure accurate and timely donation and gift aid processing, ensuring delivery of SLA’s.
• To develop and improve our supporter communications via process improvements and training
• Lead on lottery administration, ensuring weekly draws and gaming board administration are accurately completed, and processes for new and lapsed players are well managed.
• Working together with the Supporter Engagement Manager, ensure legacy estates are administered with timely correspondence to executors to receive legacy income.
• Ensure excellent data management and reporting, keeping the fundraising managers and SLT updated on supporter analytics, data reporting, new trends, processes and technologies.
• Working with the Senior Database Officer provide timely data selections for fundraising and marketing purposes.
• Working together with the Finance Department, produce income reports and ensure figures balance between the CRM database and financial systems.
• Working together with the Supporter and Community Engagement Managers and Retail Manager to promote and develop the Gift Aid scheme to maximise claims and ensure the hospice adheres to HMRC requirements

Team Working

• Support the fundraising team as an effective team member, contributing to development through collaboration and proactively participating in progress reviews, team meetings and team building.
• Promote and contribute to a co-operative working ethos with other KHH teams to maximise effective working throughout the charity and across the hospice.
• Participate in promoting and developing the work of KHH through effective marketing of the vision and ideals of the organisation to external audiences.

Other Responsibilities

• Safeguarding is everyone’s responsibility. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an employee, you are expected to follow the hospice’s Safeguarding Policies and report any concerns in accordance with those policies.
• Keep up to date with sector trends and feed this into team planning.
• Maintain confidentiality and data protection regarding all personal information and hospice activity.
• Grow knowledge and maintain awareness of sector trends, ensure best practice and adherence to relevant fundraising and marketing codes of practice and legislation, including GDPR.
• Undertake other tasks reasonably requested by your line manager, as appropriate.

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

Christian Aid (CA) is an international NGO, partnering with others to provide humanitarian relief, long-term development and advocacy for poverty eradication. Christian Aid believes in life before death, working for and with people of all faiths and none. Founded in 1945, we currently work in over 20 countries mostly in Africa, Asia/Latin America and the Middle East, providing support for poor communities while highlighting suffering, tackling injustice and championing people's rights. At the heart of our vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. We do this by tackling both the causes and the symptoms of poverty so that everyone can feel loved, achieve equality, dignity, justice and freedom.

About the role

The role sits within the Contracts and Procurement Division in the Corporate Services Department. The team is responsible for oversight of suppliers, procurement and contracts within UK and internationally. The role reports directly to the Contracts and Procurement Manager.

The post holder will be working predominantly with UK based departments/project teams (e.g. fundraising, marketing, IT etc) to provide advice, guidance, support and oversight to ensure Charity funds spent on commercial goods and services across the organisation achieve value for money and risks are well managed. She/he will be expected to manage and/or support tender exercises, supplier relationships, and contract negotiations. He/she will also ensure complete process documentation and help maintain an accurate supplier/contract database that will enable assessment of supplier performance, procurement team performance and organisational compliance with policies. She/he will ensure transparent supplier engagements in line with Christian Aid's procurement guidelines and ensure that value for money is achieved with every transaction.

This is an excellent opportunity for you to work with an established organization going through a period of change and digital transformation, working with multiple stakeholders across a range of projects.

About you

You are required to be educated to a degree level or hold a relevant business qualification, good commercial awareness; project management skills and relevant experience in procurement and contracts management. It is essential that you have a good knowledge and experience of running successful tender exercises including use of comprehensive evaluation techniques. High level of computer literacy (Word and Excel) is essential. You are required to have good analytical and writing skills and ability to maintain accurate records. Prior experience in a similar role in an NGO and experience of using PROACTIS or similar P2P/contract management system as well as familiarity with the IR35 UK tax regulations will be an added advantage.

It is essential you have strong stakeholder management skills to enable you to represent the contracts and procurement team and interact across all levels of the business.

Further information

This role requires applicants to have the right to work in the UK.

From 1 July 2021, the process for completing right to work checks has changed and we can no longer accept EU passports or ID cards as valid proof of right to work, with the exception of Irish citizens.

There are now two types of right to work checks: a manual check and an online check. A manual check can be completed against relevant documentation as outlined by the Home Office. An online check can be completed if you hold digital proof of your immigration status in the UK. We will require your share code and date of birth to carry out this check. Please see Government website for more information on acceptable documents.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a competitive salary, pension scheme with employer contributions up to 10%, flexible working that will ensure you enjoy a good work/life balance and support for your professional development.

If you like the sound of the above and feel energised by the idea of joining a great international NGO to fight poverty (including other advocacy initiatives such as taxes, climate change etc.) and which is at a moment of exciting transformation, please apply now.

Demonstrable Competency

As part of your application you are required to demonstrate in a cover letter your motivation and suitability for the role by addressing the following areas:

-Building Partnerships/Stakeholder management

-Steward resources

-Delivering results

Canaan Project is a youth work project working collaboratively with marginalised girls and young women in Tower Hamlets to see them flourish, have broadened horizons and raised aspirations. We do this by providing experiences and opportunities through innovative approaches to youth work.
 

Job Summary 

Responsible for maintaining the general financial functions of the Canaan Project including invoicing and payments, database entry and reporting, monitoring tracking and reporting, as well as undertaking administrative tasks where appropriate.

Duties and Responsibilities 

• To manage the day to day finance functions of the charity including paying salaries, invoices and staff expense claims, reconciliation and tracking all income and expenditure using Sage Accounting Software

• To monitor the bank balances for all income and expenditure, checking regularly for anomalies 

• To meet regularly with the Project Manager to discuss the budget, fundraising and preparation for Quarterly Financial Review meetings with the Canaan Project Treasurer and Chair

• Producing financial reports in liaison with the Project Manager, Canaan Project Treasurer and Accountant when necessary – including Year End documentation for the annual return to the Charities Commission and preparation for Quarterly Financial Review meetings

• To assist the Project Manager in fundraising by preparing reports for funders or draft budgets for applications

• To support the day to day running of the Canaan Project office space, including keeping it tidy, well organised and as efficient and effective space as possible

• To implement an effective filing system for the office and undertake appropriate administrative tasks as requested by the Project Manager

• Maintaining quality relationships with suppliers, partners, funders and potential funders and generally promoting a good image of the Canaan Project

• To comply with all relevant Canaan Project policies and procedures in exercising the duties of the role including confidentiality, equal opportunities and GDPR. 

• Undertake any necessary skills training, Professional Updates and Statutory/mandatory Training as appropriate to the post and as directed by the Project Manager.