Finance Officer Jobs

Are you proactive, highly organised and an excellent communicator? Do you want to use your skills to help drive progressive change? We’re a fast-paced and friendly employee-owned digital agency that works a four-day week, and we’d love to hear from you.

The role

As Forward Action’s Partnerships Officer, you’ll support the Partnerships Director to build and maintain strong relationships with our partners, so we can help them achieve change on everything from climate change to refugee rights. 

In this fast-paced role, you’ll manage the administration side of our partnerships, from initial contact and briefing, through proposal management, all the way to issuing contracts and drafting scopes. You’ll work across multiple projects and deadlines, managing processes, organising meetings, following up action points, and keeping accurate partnership records. 

You’ll champion the partner experience and ensure we always deliver value. This includes meeting with organisations to explore their goals, and briefing colleagues on new partners’ needs. You’ll also lead on our marketing and webinar programme, coordinating plans and working with colleagues and freelancers to deliver outstanding content. 

This is a busy role with lots of opportunities to learn new skills, and you’ll be supported by a kind, open and inclusive team. We prioritise work/life balance, offering flexible working and a four-day week. As a Forward Action employee, you’ll co-own the company and share in its success. 

About you

You’ll have experience as an account manager or another relationship-based role in fundraising, events, sales or marketing. You might have worked in an agency or the NGO sector, but this isn’t essential. 

You’ll be highly organised, thrive on working quickly and efficiently, and have a sharp eye for detail. You’ll also be proactive, process driven, and an excellent problem solver who’s always keen to improve the way we do things. And as the first point of contact for many of our partners, you’ll be a great communicator who’s brilliant at building relationships. 

Crucially, you’ll be excited by the work we do and passionate about your role in helping our partners deliver real world change. 

As a mission-led organisation, we exist to try to make the world a fairer, more equitable place. That includes working to build a truly diverse, inclusive workplace and sector. We are therefore particularly keen to receive applications from communities that experience discrimination, for example on the basis of race, disability, socio-economic status or gender identity.

We believe in principles of anti-oppression and are proud to be undertaking a review of our policies, practices and processes to ensure we’re embedding them internally, as well as in our work with partners.

Benefits and location

• Contract: This is a permanent full time posiiton

• Hours: We work a 4-day week: 30 hours, Monday to Thursday

• Location: Remote in the UK, or from our London office. In-person meetings in London 1-2 times a month.

• Other benefits: 5 weeks’ holiday plus Christmas break, generous parental leave and a good work-life balance. Read more about our benefits – including working hours, period policy and sustainable travel allowance – in the jobs section of our website

Who we are

Forward Action is an employee-owned agency that helps partners achieve progressive change by using digital tools to unlock people power. We do everything from developing strategies and building movement stories to setting up landing pages, running ads and much more. 

Our work enables organisations to deliver phenomenal impact. We’ve raised millions with Refuge, helped Dignity in Dying influence a crucial vote in the House of Lords, and worked with Freedom From Torture to inspire action to stop the Rwanda deportations.

Read more about who we are, what we do and the values that drive us on our website

About you

We are seeking an organised individual with demonstrable experience in providing professional HR support, and a desire to grow and develop in a varied and interesting generalist role.

You will have a background in HR, and ideally, additional experience supporting in wider business support, such as office administration, IT or operations.

You will need to have good interpersonal skills, and be confident in your IT skills, and have experience using Microsoft Office and a database or People Management software.

About the role

Reporting to the Head of People, the HR Officer will primarily:

• Act as first point of contact on general HR & operational queries for the staff team and administer relevant files and email inboxes
• Champion staff well-being, delivering our staff well-being events and socials, and supporting in the deliver of new well-being ventures
• Support in the recruitment of diverse and effective staff
• Support in the onboarding, training and development of our staff team
• Ensure that the operations contractors, including, cleaning, IT, security and facilities are fulfilling agreed service levels
• Look to where the People team may further develop and improve its processes and support for the staff team and Society, either to improve their own capabilities or those of other staff

Working pattern
35hrs, Mon-Fri | We are currently running a trial of the 4-day work week; staff can opt to work 32hrs over 4 days each week at no loss of salary.
Location
Hybrid | We ask that staff spend at least 60% of their time at our London office.
 

To find out more about the role, please download the job description and job pack, or visit our website.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Trusts and Foundations Officer will support the Trusts and Foundations team to meet income targets and develop and maintain relationships with donors and prospects. The role combines supporting the Trusts and Foundations Manager, Senior Trusts Officer, and Head of Fundraising with the maintenance of existing relationships as well as generating their own income from both smaller and larger trusts. The successful candidate will demonstrate success in securing grants from charitable trusts, foundations, and institutional donors. Proven experience in trust and foundation fundraising, preferably within the nonprofit sector or a similar environment is essential.

This is an exceptional opportunity for a motivated candidate who is looking for a career in fundraising. We will offer to them a fantastic learning environment where they can test and expand their skillset. They will have a focus on trusts but be invited to learn more about other areas of fundraising too. The successful candidate will be offered the time and space to excel in their research, writing and analytical skills. We will also offer them the chance to take part in face-to-face external meetings with funders, to become involved in events, and in other areas of fundraising where possible.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Tuesday 28 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Friday 31 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on in the week commencing 3 June 2024 (flexible).

How to apply

Please visit our Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Fundraising Officer – Grants and Events 

£35k FTE, PR 25 hours per week, flexible and hybrid, plus opportunities for ongoing L&D and training for sector-related qualifications (great candidates seeking a full-time role will still be considered)

About Us

The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.

The role

This newly scoped role reports into the CEO and is critical to our ability to create the income we need to keep up with the ever-increasing demand on our services. Primarily, the role has two fundamental elements to it: firstly, working with both a specialist external consultant and the CEO in planning, submitting and reporting on the grants that make up a large proportion of our income; and secondly, the planning and managing of TUR’s traditional (and always fun) annual events. These include celebrity interviews and talks, garden parties and various community events such as the Green Days festival in Chiswick. There are additionally a number of community relationships that add great value to our work and efforts to raise funds which require regular contact. Occasionally, the role will also require presenting or talking to both funders and community groups as we share our magnificent story with them – and ultimately, convince them to support us.

About You

You live within – or know well – West/Central London; you probably need a job with some working flexibility and want to have genuine belief in the cause you’re promoting. You have a CV that demonstrates experience in a comparable role: this could be in another charity, CIC or other Non-Profit organisation. You are comfortable and confident with working autonomously, so you will need to be disciplined; you can articulate and ‘bring to life’ our story through your advanced written and oral communication skills, enabling us to always deliver highly compelling reasons to secure gain financial (and other) support. You don’t need to be a Microsoft Office expert, but you should be familiar with Word, Excel and PowerPoint. Finally, you are self-motivated and energetic, as well as passionate about making sure disadvantaged groups across West London get the opportunity to improve their highly challenging lives. Ideally you will have a driver's licence and use of a car, but this is not essential.

INTRODUCTION TO GIRLS NOT BRIDES

Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1,400 civil society organisations in over 100 countries working in partnership to end child marriage.

Our vision is a world without child marriage where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women and their communities.
 

INTRODUCTION TO THE ROLE

We are seeking an enthusiastic and proactive Development and Outreach Officer to play a key role in mobilising resources, expanding the network, and raising awareness about child marriage globally. The Development and Outreach Officer will work within the Development and Outreach Team to develop and implement fundraising strategies, cultivate donor relationships, lead the development of grant proposals and reporting processes, and support with outreach events.
 

We are looking for a passionate fundraiser with previous experience in a similar role in the not-for-profit sector, international/intergovernmental organisation or social enterprise. You will have a proven track record of writing funding proposals for trusts and foundations, excellent relationship management and impeccable written communication skills.
 

Job location

London, UK (hybrid with up to three days on site per week). May include international travel.

Accountable to

Development and Outreach Manager

Salary range

£32,600 rising on an annual incremental basis. Girls Not Brides also offers a generous 10% pension.

Contract

This is a permanent full-time role. The successful candidate must have the right to work in the United Kingdom at the time of applying.

KEY RESPONSIBILITIES

Proposal development, grant management and reporting

•  Develop concept notes and proposals, collaborating with relevant teams to ensure alignment with Girls Not Brides’ priorities and with donor requirements.
• Coordinate the preparation of budgets, work plans, and other supporting materials for grant applications, ensuring accuracy and compliance with donor guidelines.
• Support in monitoring grant timelines, deliverables, and reporting requirements to ensure compliance and accountability.
• Prepare timely and accurate donor reports and updates.
   

Donor cultivation and stewardship

• Cultivate and maintain relationships with existing and prospective donors to expand Girls Not Brides’ network and strengthen collaborations. 
   

Fundraising strategy

• Contribute to the development and implementation of fundraising strategies to diversify and increase Girls Not Brides’ funding base, in alignment with organisational goals and priorities.
• Research and identify potential funding opportunities from diverse sources, including trusts and foundations, governments and corporates.
• Collaborate with Girls Not Brides’ internal teams (regional, finance, communications, learning and impact teams) to maximise fundraising opportunities.
   

Outreach events

•  Support the team in the planning and implementation of events and outreach work throughout the year, working with other teams in the Secretariat, our members and partners.
•  Represent Girls Not Brides at meetings, conferences, and events to network with existing and potential donors, to promote the organisation's mission and impact.

Wider Organisational Responsibilities

• Commit to the mission and vision of Girls Not Brides, putting these at the forefront of all planning, work and actions.
• Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners, and other stakeholders.
• Comply with Girls Not Brides’ policies and processes, with note for safeguarding, diversity and inclusion, the code of conduct and data protection.
• Ensure that internal databases and monitoring information are kept fully up-to-date.
• Commit to ongoing personal development and learning.
• Fulfil any other reasonable requests for the advancement of Girls Not Brides.
  
   

PERSON SPECIFICATION

Essential experience

• Significant professional experience in a similar level role in the not-for-profit sector, an international/intergovernmental organisation, a social movement, research centre or social enterprise.
• Proven track record of successfully securing grants and donations from diverse sources, with experience in proposal writing, donor cultivation, and grant management.

Essential skills and knowledge

• Excellent communication, networking and interpersonal skills, as well as the ability to persuade and inspire others.
• Outstanding written communication, creative thinker, and the ability to write for different audiences.
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.
• Proficiency in all areas of Microsoft Office Suite and adaptability to learn new software packages as needed.
• Ability to work collaboratively in a fast-paced environment, prioritise tasks and meet deadlines effectively.
• Self-motivated with the ability to work unsupervised, possessing strong problem-solving and multitasking skills.
• Highly organised, detail-oriented and able to manage multiple priorities and deadlines effectively.
• Fluency in English required.
  
   

Essential values and attributes

•  Strong commitment to the mission and values of Girls Not Brides and our vision in relation to addressing child marriage and gender justice.
• Team player spirit, proactive and able to confidently take initiative and make appropriate decisions.
• Willingness to work flexibly.
  
   

Desirable

• Programmatic experience of working on child marriage or broader work on empowerment of girls and women.
• Proficiency in French and/or Spanish. 
• Ability and willingness to travel internationally when required.

Safeguarding

Girls Not Brides is committed to safeguarding all children, young people and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and a criminal records check, which can include but is not limited to: an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable).

How to apply

Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

The closing date for this role is 23:59 BST (GMT+1) on Sunday 26 May 2024
In-person interviews will be held on-site on Thursday 6 June & Friday 7 June.

To apply, please click on the ‘Apply now’ button on the job page and submit your CV and a brief cover letter clearly demonstrating how you meet the criteria.

We regret that due to the large number of applications anticipated, only shortlisted candidates will be contacted.

Strathclyde would like to appoint an early career fundraiser to the role of Alumni Fund Officer, working within its established and successful Alumni and Development team. This role will deliver fundraising programmes to support the University’s Alumni Fund – a fund which is championed by many thousands of our graduates, and which supports the whole student experience. 

You will deliver a range of fundraising projects including an annual student telethon campaign, direct mail, and digital projects (including Giving Day campaigns). Working across the University, you will develop close and supportive relationships with senior staff and talented students alike.

The University’s Alumni Fund helps students to have an outstanding student experience by funding a range of projects including scholarships for students in need; community programmes; international experiences; learning resources and student-led projects. You will raise awareness of the Fund to the student community, and you will manage the funding application process, taking an active role in awarding funding to successful projects.

This is an exciting time to be part of the Alumni & Development team at Strathclyde in the University’s Diamond Jubilee anniversary, celebrating its achievements and its future ambitions for its students, research, and teaching.

You will have a strong interest in fundraising, ideally looking to take the next step in your career as a fundraising professional.  You will also have strong project management and administrative skills and the ability to create powerful content which introduces donors to the need for the Alumni Fund at Strathclyde and its positive impact for our students. 

Formal interviews for this post will be held on 13/06/2024.

Senior CRM Database Officer

Mencap have a fantastic opportunity in the CRM Database team.  We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training.  Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce. 

As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data.  You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets.  In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides.  You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards. 

This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Does the following sound like you? 

· Experience in working on data projects, including re-designing and making improvements to complex data processes.

· Strong experience in writing and updating procedure guides.

· Experience in delivering CRM training.

· Ability to interrogate data using SQL and Excel Power Queries.

· Ability to set up and run complex data selections and reporting.

· Clear understanding of various data import processes.

· Proactive, problem solver with a can-do attitude.

· Analytical mindset, with strong attention to detail.

· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.

· Strong numeracy and data manipulation skills.

· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.

· Proficiency in MS Office applications.

· Good understanding of GDPR.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

· Service related sick pay when 6 month probation is completed

· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness

· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

· Interest free season ticket loans

· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.

· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

· Free access to round the clock employee assistance program for advice and support

· Quarterly award scheme and recognition at every 5 years through our YouRock program

· Access to award winning training and development

T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

· campaigning for the changes that people with a learning disability want

This is an exciting new position for a highly motivated, organised, analytical and collaborative grants management professional with the experience and commitment to manage a portfolio of grants. The role will include ensuring that project leads have the tools, systems and processes in place to deliver against their grants, whilst adhering to organisational and donor-specific compliance standards.

The Global Wind Energy Council (GWEC) is a high-profile organisation and trade association leading the international clean energy transition as the world seeks to stay within 1.5c global warming target. Our mission is to ensure that wind power establishes itself as the answer to today’s energy challenges, providing substantial environmental and economic benefits.

Over the next two years, GWEC expects to rapidly scale up the number and size of the grants that we are managing globally. The post-holder will play a pivotal role in securing new grants, and building the capacity of the global staff team to effectively manage the grants once secured. The successful applicant is likely to be someone who enjoys problem solving, innovation and collaboration with multiple departments and individuals. 

Headline overview of responsibilities: 

- Grant identification and pipeline management: Conduct research to identify potential grant funding opportunities. Conduct research and analysis on the reporting and financial requirements of prospective donors. Maintain the funding pipeline/ grant management database

- Grant application oversight: Manage the end-to-end grant application process for new grants.

- Budget and financial management: Collaborate with the project and finance teams to develop project budgets. Monitor spending against grants in relation to activities delivered. Ensure Project Leads receive monthly spend updates. Ensure donor budgets are utilised as directed, financial reporting is on-track, and any alterations are communicated internally and externally. Support Project Leads to re-forecast budgets.

- Grant compliance: Ensure compliance with grant agreements, reporting requirements, and regulatory guidelines. Ensure that the project delivery team is inducted on contractual obligations, and provide support and advice regarding adherence to contracts throughout the grant period. Support on grant management documentation, including quality assuring processes. Support the project delivery teams in the preparation and submission of donor reports, through until grant close-out.

- Grant Performance Management: Ensure that all grant management tools are set up with each grant’s inception period. Coordinate quarterly grant oversight meetings, and hold project delivery teams to account for delivery of projects. Ensure GWEC fulfils its obligations to donors as per grant contracts. Support the finance team to liaise with auditors throughout audits.

- Knowledge sharing: Stay informed about trends and best practices in grant funding and statutory funding. Share technical advice, grant specific guidance and project management best practices and tools. Contribute to GWECs grant-related systems, policies, processes, and guidelines.

- Strategy delivery: Support the Grants Director in the delivery of the fundraising strategy, including assuming responsibility for the delivery of identified tasks within the team’s annual work plan. Engage in regular monitoring of progress against the work plan.

Essentia Person Criteria:

• Right to work in UK or Portugal

• Fluency in written and spoken English

• University Degree (BA or Bsc)

• 3 or more years relevant  experience, in either a non-profit organisation or a grant making organisation

• Be diligently compliance-driven to ensure organisational adherence to grant-maker requirements, and local laws and regulations

• Commitment to the work and mission of GWEC and the clean energy transition 

• Proven ability to build good working relationships with finance and non-finance staff

• Strong analytic skills and problem-solving abilities.

Desirable Person Criteria:

• Experience of grant funded project audits

• Experience of developing project metrics and KPIs.

Summary

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

• Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
• Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
• Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .

• Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
• Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
• Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
• Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
• Managing retention and disposal of information and files in line with GDPR and departmental policy.
• Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
• Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
• Create new and amend existing third-party details and ensure the accuracy of recorded information

• Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
• Provide supporting information to clarify property status and request amended accounts to reflect this.
• Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
• Challenge where necessary, to ensure value for money and quality of service from suppliers.
• Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.

• Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
• Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
• Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
• Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
• Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.

• Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
• Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
• Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.

• To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
• Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
• Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
• Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.

• Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
• Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
• To organise your work to meet key objectives, on time and to agreed standards.
• Seeking continuous improvement in the way we deliver services.
• Responsible along with team members for ensuring continuation of service in the absence of other staff.
• Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.

• Excellent attention to detail and methodical approach to checking information and detail.
• Proven experience of operating in a customer facing multi-channel / service environment.
• Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
• To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
• Experience of having worked in a fast paced, customer focused environment.
• Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
• Excellent levels of literacy and numeracy

• High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
• Strong time management skills
• A positive attitude and ability to adapt to changes, enabling business growth and change
• Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
• Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
• Ability to build strong relationships
• Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
• Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
• Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
• Creative and innovative thinking with the ability to develop new systems, procedures and solutions
• Experience of accounting processes including management of purchase orders and other related tasks

• Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
• Previous experience of working in a housing or charity setting.

• A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

Are you a Grants & Contracts Manager looking for an exciting new hands-on opportunity? Are you available immediately or on a short notice period? If so, read on…

My client, a leading arts charity is looking for a Grants & Contracts Manager to bolster their finance team on a permanent basis.

This is a hybrid role, with 2 days in the office per week.

The main responsibilities of the Grants & Contracts Manager role are:

• Lead on various grant, bursaries and non grant programmes
• Manage finance processes for grants commissioning tenders
• Preparing weekly journals and monthly grants cash flow forecasting
• Manage the Grants Officer

My client is looking for:

• Qualified or part qualified accountant
• Experience working in a similar role within a finance department
• Proven grants management experience
• Experience managing at least 1 person

Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We are looking for a Parliamentary Officer to support the management and administration of the Christians in Parliament All Party Parliamentary Group (CiP) as part of a team of three staff.  

CiP exists to support all Members and staff in their work in Parliament, commending the relevance of the Christian faith to personal and political life. 

This is a full-time role, but there is potential to discuss flexible working options.

Based in the Houses of Parliament, your work will include:

· Administering our events programme including weekly chapel services, guest speaker events, staff prayer meetings and Bible study groups   

· Planning and supporting the delivery of the National Parliamentary Prayer Breakfast, a major annual Parliamentary event 

· Managing & co-ordinating CiP’s communication including maintaining the CiP website

· Potential for developing outreach and discipleship opportunities with staff, depending on experience and interests

* There is an occupational requirement for this post to be filled by a person committed to the Christian faith.
 

Would you like to support Blood Cancer UK to secure high-value philanthropic income that will help beat blood cancer? Then this role is for you. 

This is a really exciting time to join the Major Gifts team at Blood Cancer UK. Over the last three years we have seen significant income growth in this area, enabling us to invest more money in life-saving research. 

We’re looking for an ambitious and resilient member of the team who will help drive forward new opportunities for income growth in the team, and provide a first class stewardship experience for our supporters. You might have existing experience working with high-value donors, however we are also open to candidates who have transferable experience from other areas – for example a sales or account management background.  

We offer a truly agile and flexible working environment alongside other excellent benefits including 5 wellbeing days a year. If you’re looking to work in a collaborative, supportive and ambitious fundraising team then we would love to hear from you.

Assistant Rent Income Officer 

Agile working from London and home working £31,703 - £35,578 pa

Are you looking to gain experience while working for a leading housing and homelessness charity?  

Our client is looking for 2 people to join their dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.

This busy team processes Housing Benefit payments from 55 local authorities in the UK and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

• Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
• Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
• Use your sound influencing skills in the recovery of former tenant rent arrears.
• Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from their office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

They think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

• Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
• An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
• The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
• Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
• Good organisation and the ability to effectively prioritise your own time and workload.

Closing date: 10am on 3 June 2024

Interview and assessments on: 12-14 June 2024

Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

Rent Income Officer 

London, Tower Hill Agile and Home Working 

£39,227 - £42,618 

Are you interested in working for a leading housing and homelessness charity and using your rent income knowledge and experience?

Our client is looking for 2 experienced Rent Income Officers (Rent Service Partner) to join their dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.

In the role of Rent Service Partner, you will:

• Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income.
• Oversee a busy and varied case load of rent arrears cases ensuring outcomes are achieved in a timely manner.
• Use your attention to detail and expert knowledge to complete accurate court applications and present cases to court.  
• Provide an accurate, sensitive and responsive rent account enquiry and information service.
• Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.

In this role you will be required to work flexibly for at least 2 days per week from their office in Tower Hill, London. This allows for training, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

About you

They are looking for people with experience of working in a rent service, income collection or credit control team, with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply.

• Proven experience of using prioritisation and organisation skills to oversee a busy case load of rent arrears cases.
• Knowledge of the court system and legal process relating to debt recovery, and experience of presenting cases to court.
• Excellent communication skills with the ability to build effective liaison with tenants to provide quality advice and support, as well as other internal and external stakeholders.
• Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office to support effective working practices in a busy target driven role.

Closing date: 10am on 10 June 2024

Interview and assessments on: 24-25 June 2024

Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.