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Top job
Royal Botanic Gardens, Kew, Kew, Greater London (On-site)
£65,000 - £69,000 per annum, depending on skills and experience [Band F7] - pay award pending
You will advocate for the importance of membership at Kew working with colleagues across the organisation
Posted 5 days ago
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Pilgrims Friend Society, Walton on the Naze (On-site)
£47,000 - £50,000 per year
Do you thrive in a compassionate, faith-driven environment? Ready to lead a dedicated team towards excellent care? Join us at Luff House!
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MS Trust, Letchworth Garden City (Hybrid)
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Providence Row, E1, London (On-site)
£19,229.0 per year
Are you passionate about gardening, food growing, and community enrichment?
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Horatio's Garden, Multiple Locations (On-site)
£29,250 per year (full time equivalent)
We are seeking a creative, dynamic person with a warm and welcoming manner for the role of Patient Support Coordinator.
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£35,292 per year
Volunteer Co-ordinator for award-winning charity.
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Page 1 of 4
Kew, Greater London (On-site)
£65,000 - £69,000 per annum, depending on skills and experience [Band F7] - pay award pending
Full-time
Permanent
Job description

Contract start date: Provisionally 1 November 2025

In this key role you will own and lead an innovative membership strategy to achieve ambitious population and income targets by accelerating member acquisition, delivering compelling member experiences, driving immediate engagement, creating long-term loyalty and running membership operations.

You will advocate for the importance of membership at Kew working with colleagues across the organisation. You will lead the membership response to our new brand framework and CRM programme to increase engagement and accelerate support of Kew as a charity whilst embedding our proposition of ‘creating a thriving planet, powered by plants and fungi.’

You will bring extensive experience of leading a significant membership or loyalty scheme. Experienced in turning audience understanding and data in actionable plans to achieve growth, you will be analytical, innovative, creative and commercially driven.

Strong project management skills with good negotiation and persuasion are essential as you work with others to deliver membership experiences.

Interviews are due to take place on 9 & 10 October.

This role is based at Kew with the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interviewing disabled applicants who meet the essential criteria for the post.

No agencies please.

Posted by
Royal Botanic Gardens, Kew View profile Organisation type Advertising Agency Company size 51 - 100
Posted on: 11 September 2025
Closing date: 30 September 2025 at 23:30
Tags: Fundraising, Customer Service, Engagement / Outreach