Giving Services Customer Support Jobs in Woking, Surrey
Location: Dorking and Leatherhead (remote working considered for the right candidate)
This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.
Why join us?
There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.
We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.
You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.
More about Citizens Advice Mole Valley (CAMV)
We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.
We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!
It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.
Closing Date: Friday 24 May 2024 at midday
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
Facilities & Events Assistant
Part time: 25 hours per week (afternoons)
£29,213.61 FTE (pro-rata for part time)
Permanent
Richmond, London (office-based role)
Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!
The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.
We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.
The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.
You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.
This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.
For the full job description and more information about the role please refer to the Candidate Pack.
How to apply
For an informal conversation about the role, please contact Dan Hodges.
To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.
The post is anticipated to close at midnight on 13 May 2024.
No agencies please.
About The Poppy Factory
The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.
Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today.
Equality, Diversity and Inclusion
We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.
As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.
We are a family friendly employer.
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.
The client requests no contact from agencies or media sales.
The Individual Giving Officer will play a crucial role in nurturing relationships with individuals, to give their donations and their time, to make a difference to the people with dyslexia that we support.
You will be responsible for creating and implementing strategies to attract, retain, and upgrade individual donors, ensuring a steady and growing stream of funding and support for the charity.
About Helen Arkell Dyslexia Charity
We are a dynamic, growing charity who are committed to further increasing our reach and impact over the next 5 years. Our aim is to double the number of beneficiaries we support, and particularly to assist significantly more people who are from lower-income backgrounds.
Main duties and responsibilities
· Identify, cultivate, and steward relationships with individual donors to maximize financial support and our community of supporters.
· Plan and execute individual giving campaigns, across all available communication channels to engage donors effectively.
· Identify, organise and coordinate donor and community events, creating opportunities to engage, retain and celebrate supporters.
· Maintain accurate donor records, utilising data to inform decision-making and improve fundraising efforts.
· Prepare regular reports and analysis on individual giving performance.
· Contribute to the development and implementation of a comprehensive individual giving strategy.
· Ensure activities are delivered to budget and performance effectively tracked.
· Provide a monthly report to the Head of Fundraising
· Work closely with the Head of Fundraising, Trusts Fundraiser, PR & Communications Officer, Fundraising Administrator and CEO, and liaise with the rest of the charity’s team.
· Compliance: maintain accurate records in accordance with data protection and fundraising regulations.
· Strategy: play a part in assisting the Head of Fundraising and Chief Executive in developing the Fundraising Strategy, budget and targets in line with the charity’s Strategic Plan.
· Provide support with events and admin as needed, including attendance at functions outside of normal working hours.
Ideal skills and experience:
· Experience in generating income from all or one or two of the following: individual, community and events fundraising.
· Excellent written communication skills with a proven ability to write compelling stories and innovative content for fundraising campaigns.
· A strong understanding of the importance of knowing your supporter base to maximise income through effective donor communication and engagement.
· Strong data management and analysis skills
· Good knowledge of current data protection/GDPR regulation.
· Good working knowledge of CRM databases and how to utilise to steward supporters.
· Good level of administrative and organisational competency
· Good IT skills with working knowledge of Microsoft Office, databases (currently Donorfy and Act!)
·Previous experience working in a charity/non-profit
· Willingness to attend events and meetings etc, for which expenses will be paid.
Personal qualities
· Compatibility with the charity’s values, including professionalism and flair with the personal touch
· Commitment to the charity’s aims
· High level of personal integrity and commitment, with a can-do attitude
· Able to work on own initiative
· Good interpersonal qualities and ability to work well within the wider team
· Adaptable, flexible and willing to support events outside of office hours (TOIL provided)
· Excellent time management and organisational skills, able to manage multiple projects simultaneously
· Attention to detail
How to apply
To express an interest in the role, please review our Application Pack and submit the following:
1. A comprehensive CV
2. A supporting statement (maximum 2 pages of A4)
3. Contact details of two referees, relevant to this role, who have known you in a professional capacity. References will only be taken once your express permission has been granted.
Closing date for applications: 5pm on Wednesday 8th May 2024
First interviews: Tuesday 14th and 16th May 2024
Thank you so much for your interest in working for us and we look forward to receiving your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Crossroads Care Surrey is a non-profit organisation dedicated to supporting unpaid carers throughout Surrey. With a strong commitment to making a difference in the community, we are seeking a passionate and results-driven Individual Giving Officer to join our team.
This role presents a unique opportunity to contribute to the success of our mission by cultivating meaningful relationships with individual donors and driving our fundraising efforts to new heights.
What will I be responsible for?
You will play a crucial role in fostering relationships with individual donors to secure financial support for the organisation.
You will be responsible for creating and implementing strategies to attract, retain, and upgrade individual donors, ensuring a steady and growing stream of funding for the organisation.
Report directly to the Fundraising Manager and work closely with other members of the Development team.
What we can offer you:
• Salary of £35,000 - £37,000 per annum
• Company pension scheme
• Life assurance (2 x annual salary)
• Refer a friend scheme
Could this be the ideal role for me?
To be considered for this role, you will require the following skills and competencies:
• Proven experience in individual fundraising, donor relations, or related fields.
• Strong written and verbal communication skills.
• Excellent interpersonal and relationship-building abilities.
• Familiarity with fundraising databases and CRM systems.
• Knowledge of current trends and best practices in individual giving and philanthropy.
• Ability to work independently and as part of a collaborative team.
• Strong organisational and project management skills.
Other
• Live in Surrey or its surrounding area.
• Clean driving licence and reliable vehicle.
• Willingness to travel.
• Passionate about the work we do.
Please note, all candidates must provide proof of Right to Work in the UK. We cannot offer sponsorship to overseas applications.
We are an equal opportunities employer, committed to safeguarding and the welfare of our clients. We expect all staff and volunteers to share this commitment.
The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.
Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.
The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.
Key Responsibilities:
· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement
· Champion best practice and stewardship with individual supporters
· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing
· Co-ordinate all communications and messaging targeted at existing supporters
· Measure performance against campaigns and appeals
· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey
· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities
· Ensure that CRM data is used effectively across the charity
· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation
· Support data benchmarking, prospect research and audits as required
· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing
Individual giving, core fundraising activity
· Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities
· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc
· Regularly report back to the Director of Income Generation on plans and activities
· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products
· Identify and develop key audience segments, in conjunction with the marketing team
· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing
· Develop peer networks across the sector
· Responsible for budget management and financial approvals
· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets
Research & Service Development
· Identify individual giving trends and use this knowledge to continually develop new products for the charity
· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth
· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law
· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole
Information Management
· Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges
· Create regular and detailed reports to monitor individual giving performance against campaigns and targets
· Support the maintenance of the database to ensure records are updated, procured and implemented.
Personal and People Development
· Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.
· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.
· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.
Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Over our three sites, we have over 600 volunteers supporting our organisation in a variety of ways, such as our ever-popular animal welfare roles in the catteries and kennels, office duties in all areas of the organisation and they also represent us at public events. The Volunteering Team is responsible for the recruitment, training, and ongoing support of volunteers at Battersea, and further promoting our inclusive environment and ensuring that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us.
We are seeking a Volunteer Services Manager to provide leadership, guidance and development to this Volunteering Team and act as an ambassador for volunteering across all Battersea centres and externally. They will have overall responsibility for recruitment and development of volunteers, policies and processes relating to volunteer involvement, and lead in increasing the standard of the volunteering experience across the organisation and creating new opportunities, in all areas of our work.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy:
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion:
At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 5th May 2024
Interview date(s): 8th - 9th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Volunteers and Support Administrator
£21,000 p.a. + benefits
35 hours a week, Monday - Friday
Permanent
100 Berkshire Place, Winnersh, Wokingham RG41 5RD
Closing 6th May at midnight
About us:
Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and to their friends, families and carers. Our projects empower ostomates to return to sports, hobbies and other activities after their surgery and give them the confidence to take on fresh challenges. We advocate for ostomates’ rights and are their voice on the bigger issues. Our campaigns raise awareness of ‘life with a stoma’ and encourage organisations to make their facilities more inclusive.
About the role:
As the Volunteers and Support Administrator you will provide efficient administration to our support services and volunteer team. You will also undertake any admin duties involved with running the Colostomy UK office and support other members of the team. You will be answering and re-directing incoming calls on our stoma helpline. You won’t be providing support to callers; however you will need to have an empathetic approach whilst explaining that you will arrange a support call back from one of our volunteers. You will action calls that come through on our admin line and manage our central email inbox, ensuring requests are actioned promptly. You will organise volunteer rotas, help with onboarding our volunteers and organise incoming and outgoing post. The postholder will take minutes at meetings, ensure the office is kept tidy and co-ordinate stock delivery for events and exhibitions.
Our ideal candidate:
The ideal candidate for this position is organized, efficient, and reliable, capable of managing multiple tasks concurrently. They will possess excellent customer care skills, demonstrating a professional and empathetic telephone manner. Attention to detail is vital, along with strong time management abilities. The successful post holder will have effective verbal and written communication skills, coupled with proficiency in Microsoft programs and accurate data entry. While prior administration experience is preferred, it is not mandatory.
Core role responsibilities
- To provide comprehensive administration to our support services and volunteer team, including the rest of the Colostomy UK team. To ensure the smooth running of office operations.
- Answering and re-directing incoming calls on our helpline and admin line, arranging support call backs from our team of volunteers with lived experience.
- Manage the hello@ inbox, ensuring that all requests are actioned in a timely manner.
- Organise the volunteer rotas
- Support our Volunteers Manager with the administration of onboarding, supporting, and training volunteers, including conducting DBS and reference checks.
- Manage our incoming and outgoing post, inclusive of couriers and sending out literature orders.
- Co-ordinating the delivery of event stock for open days/ exhibitions.
- Take minutes at meetings.
- Represent the charity at occasional events and travel for other business purposes
The job pack includes the full job description and person specification.
We have a range of benefits that we offer our team, these include:
· Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.
· Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
· Increased annual leave allowance based on length of service, up to 30 days
· Season ticket loan
· 5% contribution to pension scheme
· An extra day holiday for your birthday and one day off a year to volunteer
· Training and development opportunities to support your learning and growth
· Fresh fruit in the office
·Free on-site parking
Please send your CV and a one page covering letter to Ria Robinson, Volunteers Manager, by midnight on 6th May 2024.
In your cover letter, please tell us:
· About any relevant experience
· What skills and qualities you will bring to the role
· Why you’d like to work for us
· Where you saw the job advertised
If you would like to discuss the role, you can call Ria Robinson, our Volunteers Manager. If you require any adjustments during the interview process, please let us know. An enhanced DBS disclosure will be required for this post and all applicants must be eligible to work legally in the United Kingdom.
We exist to make a positive difference for anyone impacted by any kind of stoma or stoma surgery.
The client requests no contact from agencies or media sales.
Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
The Philanthropy Specialist plays a major role in meeting the organisation's ambitious fundraising goals. Responsible for major giving and grants portfolios, the Philanthropy Specialist identifies, cultivates, solicits and stewards financial support from generous individuals and granting bodies.
With a proven track record the successful candidate will network with key stakeholders, present compelling communications and generate significant funds. In turn, these funds will enable Animal Equality to achieve its ambitious financial targets and carry out its crucial campaigns to meaningfully transform and save the lives of farmed animals.
General Responsibilities:
- Oversee a dedicated portfolio of donors and prospects
- Proactively build our supporter base
- Increase demand for farmed animal philanthropic giving
- Inspire loyalty to the cause
- Meet and exceed annual income targets in support of our vision
- Oversee the organisation of supporter events
- Implement a strategic fundraising strategy
- Cooperate with others
- Manage records and reporting
Individual Attributes Required:
- Outstanding interpersonal skills: with strong relationship management, negotiation and influencing skills, communicate with senior individuals with passion and energy. Devise creative solutions to strengthen new and existing relationships, tailoring engagement approaches to maximise giving impact.
- Target-driven: with a keen eye for detail and a results-focused mindset, measure and closely monitor financial outcomes. Conduct robust research so as to anticipate and mitigate potential challenges.
- Resilience: work under pressure, managing competing priorities and adapting accordingly. Problem-solve and think innovatively to deliver against targets. Show outstanding emotional intelligence, with an ability to network and negotiate effectively.
- Gravitas: entrepreneurial and highly motivated, tailor communications to your audience.
- Professionalism: proficiently adept at cultivating and nurturing trusting relationships with diverse supporters, institutions, and team members whilst upholding the highest standards of professionalism and alignment with the Animal Equality culture at all times.
Position Requirements:
- A minimum of five years of related work experience in major gifts fundraising or in the field of marketing and communications, preferably at a non-profit advocacy organisation.
- A proven track record of bringing in major donations of six-figure sums.
- Experience with Salesforce CRM preferred.
- A practical understanding of fundraising, GDPR and charity regulation.
- Knowledge of and proven ability to develop and implement fundraising strategies.
- Ability to maintain confidentiality.
- Excellent organisational skills and attention to detail.
- Comfortable presenting professionally.
- A positive attitude, excellent interpersonal skills, effective communication, and the ability to work cooperatively with others in a team-oriented work environment.
- Ability to work additional hours, as needed, to meet deadlines, travel occasionally and manage workflow.
- Professional appearance and adherence to a vegan lifestyle.
- Commitment to the objectives of Animal Equality.
- You will be required to travel to London once per month at your own cost.
Salary and Benefits:
Salary band £37,000-£40,000, depending on experience. This is a remote working opportunity (UK-based candidates only).
- Personalised Employee Assistance Program (EAP): an Animal Equality--funded benefit that offers employees, supporters and volunteers confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
- Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
- Gifted yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
- Monthly stipends for employees to enjoy a vegan lunch at the Animal Equality monthly meetups.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: Friday 24th May 2024.
Animal Equality is an equal opportunities employer; we welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion, sexual orientation, gender identity or expression, or age. We are especially keen to encourage applications from: individuals who are Black and / or of the global majority; people with disabilities; and lesbian, gay, bisexual and transgender people. We are also proud to be a Disability Confident Employer and we will endeavour to accommodate any reasonable adjustments that individuals may require throughout the application process.
Animal Equality is a registered charity (England and Wales), no. 1168309.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
- 35 hours a week
- 100 Berkshire Place, Winnersh, Wokingham RG41 5RD
- Hybrid or remote considered
- Previous experience is desirable but not essential - we are looking for a quick learner who is able to use their initiative to develop within the role
About us:
Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and those who care about them. We help ostomates to return to sports, hobbies and other activities after surgery, and give them the confidence to return to a full life and take on fresh challenges. Our campaigns raise awareness of life with a stoma and encourage organisations to make their facilities more inclusive.
About the role:
As the Fundraising Executive you will work to grow income through developing our community engagement, attracting, building and managing relationships with a range of supporters (individual donors and fundraisers, community groups, local businesses, volunteers etc). You will lead on the stewardship of events and challenges, including our annual Step Up campaign, by supporting individuals and groups to raise funds through fundraising activities. The post-holder will also support the recording of donations, send appropriate acknowledgements, review fundraising materials, and prepare fundraising content for social media, our website and our quarterly magazine, Tidings. The right candidate will be in a prime position for career progression as we grow our small team.
Our ideal candidate:
We are looking for a motivated, confident individual with strong organisational skills and an impeccable attention to detail, who is passionate about supporting people living with stomas and those who care about them. The successful applicant will be expected to have a broad understanding of a range of income generation methods and communication styles, and the third sector. Previous experience is desirable, not essential.
If you’re interested in applying and would like to work with us, but are unsure if you have the right skills and experience we’d still love to hear from you – we don’t expect everyone to meet all of the essential criteria listed in the job pack
Core role responsibilities
· Working alongside the Fundraising Manager to implement the fundraising strategy, with a focus on building unrestricted income
· Donor stewardship, including recording and thanking for donations, and other supporter communications, to encourage long-term, repeat support – engaging existing supporters, making them feel valued, proud, and committed to supporting the charity
· Working with our supporters to organise and host interesting activities and events in the community and digitally, to significantly increase fundraising income; ensuring excellent support of their activities during planning and delivery, and arranging attendance from the Colostomy UK team and volunteers as appropriate
· Preparing appealing fundraising materials and content for all types of communications
· Representing and raising the profile of the organisation externally by giving presentations and promoting the need for fundraising among different audiences
· Working with the Marketing & Social Media Executive to ensure fundraising is included in our public-facing communications, to supporters and audiences on social media, in newsletters and on other channels; ensuring our website, social media channels and print material are kept up to date with fundraising news and activities that inspire engagement and giving
· Supporting fundraising with analysis and reports to enable us to continue to build and improve our profile; monitoring engagement and conversions from different fundraising campaigns
The job pack includes the full job description and person specification.
We have a range of benefits that we offer our team, these include:
- Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.
- Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
- Increased annual leave allowance based on length of service, up to 30 days
- Season ticket loan
- 5% contribution to pension scheme
- An extra day holiday for your birthday and one day off a year to volunteer
- Training and development opportunities to support your learning and growth
- Fresh fruit in the office
- Free on-site parking
Please send your CV and a one page covering letter to Lindsay Walrond, Fundraising Manager, by midnight on 8th May 2024.
In your cover letter, please tell us:
1. About your relevant experience
2. What skills and qualities you will bring to the role
3. Why you’d like to work for us
4. Where you saw the job advertised
If you’re interested in applying and would like to work with us, but are unsure if you have the right skills and experience we’d still love to hear from you – we don’t expect everyone to meet all of the criteria listed.
We exist to make a positive difference for anyone impacted by any kind of stoma or stoma surgery.
The client requests no contact from agencies or media sales.
Age UK and its network of local and national partners across the UK deliver a wide range of services to millions of older people every year. We want to ensure that those services are of a high quality and of real value to the people who receive them. A key component of this is the Network Quality & Compliance Team, which oversees Age UK's Quality Assurance Framework of quality standards, assessments, and processes for dealing with non-compliance.
We have an exciting part-time opportunity for a Service Quality Adviser to join our Network Quality & Compliance Team. This role is part of the team that supports Age UK and its network of local and national partners to provide consistent, high-quality services to the public. The team is responsible for ensuring that training and guidance is available on how to run high quality services and supports individual network members with quality challenges and non-compliance.
The provision of Information and Advice (I&A) and our quality standards for these services, are a key element of this role. The successful post holder will have demonstrable experience of managing or supervising an I&A service and ideally, a broader understanding or experience of quality assurance and delivering services to older people.
This is a part-time, home-based opportunity, working 21 hours per week. Salary advertised is FTE. (Actual salary range for 21 hours per week - Actual £20,406 - £22,554)
Please note:
* You will be required to travel throughout the UK.
* You will be required to attend meetings in London, possibly as frequently as one a month. Travel expenses are paid to the London office and other Age UK locations.
* You should have a commitment to equality and diversity, social justice and giving people a voice.
Must haves:
* Experience of the provision of a range of services (including information and advice) to quality standards (including legal and regulatory) in a not-for-profit organisation or other relevant context.
* Experience of managing or supervising the delivery of services (including information and advice).
* Excellent oral and written communication skills, with the ability to communicate with staff in different locations, write reports and training materials.
* A wide range of influencing skills, including the ability to build and maintain relationships with internal and external partners in order to meet objectives.
* Strong project management skills, with the ability to work flexibly and autonomously, managing individual projects to meet organisational objectives and achieve deadlines.
* Proven ability to work as part of a flexible team including remote staff.
* Good IT skills including an ability to use Microsoft Office (including Excel) effectively in preparing reports, presentations and in managing email communication. Experience of using CRM databases and other data management systems to manage client information is desirable. Experience of using online training and communication resources such as Teams or Zoom.
Great to haves:
* Experience of community development, working with volunteers and/or supporting small local voluntary organisations.
* Experience of delivering services to contracts and / or consortium working.
* Knowledge of public policy and practice issues in the delivery of services to older people.
* Proven ability to evaluate services and projects, interpret data and report on findings.
* Creativity and innovation including the ability to identify solutions and resolve complex issues.
What we offer in return
- Competitive salary, 26 days annual leave (pro rata) + bank holidays
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Tech scheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK Sutton are looking to hire an experienced manager who has a background or interest in community delivered health services.
At our independent charity based in London Borough of Sutton, the Head of Health Services will lead on and develop Age UK Sutton's community health commissions including; our Hospital Discharge service which provides practical support to older people in the first days and weeks after discharge from a hospital admittance; Dementia Peer and Practical support service, delivering information, advice, peer support and some practical support to those living with or affected by Dementia; and the innovative Older Person's Mental Health Peer Support service operating in partnership with Sutton's Community Mental Health services and South West London Mental Health Services.
The Head of Health Services will have delivery objectives to achieve with their operational team, with current direct line management of 9 staff over 3 services and have strategic development opportunities to deliver excellent services to the older population in London Borough of Sutton.
The Head of Health Services will be an integral part of Age UK Sutton's Leadership team, with overarching responsibility for keeping our vision to make Sutton an Age Friendly place to live, at the centre of all what we do.
For more information of the operational duties and responsibilities of the role along with the person specification, please download the full Job Pack below.
We welcome informal discussions about the role and are happy to answer any questions you may have before applying, but will not impact decision making for selection of the candidate.
Please note that CVs not accompanied by a covering letter will not be considered.
This role is being advertised on a rolling basis, meaning that if we find a suitable candidate before the final closing date, we may close this advertisement early. We will review applications as they are received and will invite suitable candidates to interview – you will be contacted to gather your availability should this apply.
We strive to make our recruitment process fully accessible to all applications and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact us. This will not adversely affect your chances of being shortlisted or invited to interview.
Final closing date for applications: Sunday 12th May 2024
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
Support and Development Officer – East and West Midlands
- Salary of £23,634 per annum
- 3-year fixed term contract
- 35 hours per week
- Home based (within the East or West Midlands)
Reporting to the welcome team manager and sitting within the service delivery team, we’re looking for some who is:
- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Solution focused and committed to using technology to find solutions and to improve performance.
- A skilled and confident communicator able to engage on the phone with people of all ages.
- Familiar with working in a fast-paced environment with experience of working to deadlines and meeting performance related targets.
Key responsibilities
- Supporting volunteer and older people applicants in your region through the onboarding process.
- Leading online group volunteer inductions, checking references, and conducting ID checks.
- Conducting informal calls with older people applicants, ensuring that our services meet their needs.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- You’ll also be part of the team which responds to phone and email enquiries and that provides high quality support to older people and volunteers.
We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.
About you
Essential
- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised with a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of safeguarding systems and processes, confidentiality, and GDPR implications when working with volunteers and older people.
About Re-engage
We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together. These guide our day-to-day work, alongside our commitment to harnessing technology.
Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities. We also offer periodic opportunities for face-to face collaboration.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held on Wednesday 22 May via Teams.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
My Cancer My Choices is looking for a talented relationship builder, people engager, community maker, and money raiser, to support our continued growth and development.
Our award-winning charity provides complementary therapies to people living with cancer in Berkshire, empowering them and giving them control and choices over the treatments that will help to impove their physcial and mental wellbeing. We want to biuld on our current success to expand our work and reach more people who would benefit from our support.
As our new Supporter Development Officer you will enhance existing relationships in our community, and with our current supporters - as well as build new connections - to secure the financial and other support required to fund our growing services. You will work with individuals, community groups and businesses across our area, as well as alongside our fabulous volunteer fundraising committee who organise numerous highly successful fundraising events each year.
You will be a fantastic ambassador for our organisation, able to convince others to support our valubable work. You'll join a small but growing staff team, who facilitate the work of our large team of incredible volunteer therapists, meeter greeters and volunteer fundraisers, so you need to be a team player, with great communication skills and attention to detail.
It's a busy, multi-faceted role, great for someone who likes to carry out a broad range of fundraising activities rather than be pigeon-holed (experience in individual giving, commuity fundraising and/or corporate fundraising would be an advantage). Knowledge of the local area and/or complementary therapies, and an understanding of cancer, could be beneficial.Because a lot of the role will be out and about across the county and beyond, meeting people face to face, you'll also need to be a driver with access to a vehicle for work (reasonable adjusments considered).
If you're compassionate, collaborative and great at communication, please get in touch - you could be just the person we're looking for to ensure we support as many people as we can who are living with cancer in our area. Check out our website to find out more about what we do to make a difference.
Covering letter no more that 2 sides of A4 and should explain experience, skills and motivation for applying for this role
Empowering people living with cancer in Berkshire, by giving them control through a choice of free complementary therapies
The client requests no contact from agencies or media sales.