Governance and facilities manager jobs
How's your job search on our site?
Salary: £46,917
Location: London Diocesan House, Causton Street.
Contract type: Permanent, full time, 35 hours per week
Closing date: 13 May 2026
Interview date: 21 May 2026
This role offers the opportunity to support the management of a mixed-use central London property portfolio within the Diocese of London. Working as part of the Asset Management team, you will contribute to ensuring properties are managed effectively, delivering value, performance and sustainability.
You will act as the lead property management contact for a defined portfolio and support a wide range of stakeholders, including parishes, tenants and internal teams. The role combines operational delivery with strategic input, supporting both day-to-day management and wider asset management objectives.
Job Summary
The Property Manager supports the Asset Management team in the strategic and operational management of a central London property portfolio. The role includes acting as the lead contact for a defined group of internal clients, providing property management advice across the Diocese, and supporting wider asset management casework and activities.
Job responsibilities
· Manage a defined property portfolio, including leases, rent reviews, renewals and tenant matters
· Oversee property management arrangements, including working with managing agents and external consultants
· Support property performance monitoring, reporting and implementation of management plans
· Provide advice and support to internal stakeholders, including parishes and clergy
· Support asset management activities, including lease negotiations and property projects
· Contribute to data management, financial tracking and wider property-related initiatives
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
· Degree in Real Estate or relevant field
· Strong understanding of property management and interest in London real estate
· Experience or exposure to property or asset management
· Strong analytical, numerical and IT skills
· Excellent communication and stakeholder engagement skills
· Commercial awareness and ability to work collaboratively
· Right to work in the UK
· The person will not require a DBS check
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
The role
The London Clinic is at a pivotal moment in the growth of its philanthropy programme, with increasing ambition and collaboration with Northwestern Medicine driving a new phase of development.
The Head of Philanthropy Operations will be central to delivering this transformation. This role provides both strategic and hands-on leadership to build the operational infrastructure, governance and processes that underpin a high-performing fundraising function in a complex healthcare environment.
Working closely with the Director of Philanthropy and senior stakeholders, you will turn strategy into action, strengthening systems, improving gift management and reporting and embedding a culture of philanthropy across the organisation.
This is a role for an action-oriented individual, someone highly organised, tenacious and comfortable with ambiguity and who takes ownership and sees things through. You will bring experience from within the fundraising arena, with a strong understanding of the operational requirements that underpin successful philanthropic programmes.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Key Duties
- Lead the development of the operational infrastructure, systems and governance that underpin a high-performing philanthropy programme.
- Translate fundraising strategy into effective delivery, building processes that support donor engagement, stewardship and growth.
- Oversee gift processing, financial tracking and reporting, working closely with finance to ensure accuracy and compliance.
- Develop and embed policies, due diligence and governance frameworks to support ethical and sustainable fundraising.
- Build strong relationships across clinical, operational and senior leadership teams to embed philanthropy across the organisation.
- Drive continuous improvement in systems, data management and operational performance.
- Lead and develop a small team, fostering a collaborative and accountable culture.
Skills & Experience
- Experience working within the fundraising or philanthropy sector, with a strong understanding of fundraising operations.
- Proven ability to design and implement systems, processes and governance frameworks.
- Highly organised and delivery-focused, with the ability to manage multiple priorities and work through ambiguity.
- Strong stakeholder management skills, with experience working across complex organisations.
- Experience of CRM systems (e.g. Raiser’s Edge) and using data to inform decision-making.
- Excellent analytical, problem-solving and communication skills.
- Knowledge of compliance, governance and regulatory requirements in a fundraising or similarly regulated environment.
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sales & Marketing Manager (Maternity cover)
Location: Kington, Herefordshire (On-site, with flexible/hybrid working)
Salary: £30,000- £35,000 per annum
Reporting to: Operations Director and Commercial Director
Governance: Monthly reporting to the Board of Directors
The Mission
To transform a 15‑acre rural site with an indoor pool into a thriving, financially sustainable sanctuary.
This role is central to delivering the commercial engine that makes the mission possible.
The Role Purpose
To deliver the 2026/27 Strategic Marketing Plan, with a clear focus on securing high-occupancy, whole-site bookings.
The role exists to achieve 29.4% annual occupancy, equivalent to 10,353 guest nights, primarily through profitable, multi-day group bookings across defined market segments.
Key Responsibilities
1. Revenue Generation and Lead Conversion
- Full House Equivalent (FHE) tracking:
Manage the Breakeven Basket and deliver 103 full-site days per year - Segmented value propositions:
Lead and refine messaging for four core markets:
Faith | Schools | Private Hire | Wellness - Midweek profit growth:
Target corporate retreats and “Work from Hotel” style bookings to maximise midweek utilisation
2. Digital and Channel Management
- OTA performance management:
Oversee Airbnb and Booking dot com listings for The Stables, balancing commission risk against yield - Direct booking conversion:
Design and implement return-stay incentives to reduce reliance on third-party platforms - Content and storytelling:
Champion high-quality visual content (photo, video, social) to differentiate the venue from institutional competitors
3. Commercial Analysis and Yield
- TRevPAG growth:
Drive an increase of £2+ per guest through secondary revenue streams, including tuck shop, pool hire, and additional meals - Yield management support:
Work with the Operations Director to apply Minimum Facility Fees and dynamic pricing during peak demand periods
4. Relationship and Community Management
- Church and mission-led partnerships:
Protect near-cost stays where appropriate while identifying whole-site commercial opportunities to cross-subsidise them - Under-capacity risk reduction:
Actively minimise bookings below 70% occupancy in The Stables to prevent net losses
5. Duty Manager Responsibilities
- Participate in the senior Duty Manager rota, providing out-of-hours leadership for residential groups
- Act as the primary on-call contact, including:
- Guest check-ins
- Site security
- Emergency response (fire and pool safety)
- Maintaining a warm, “home from home” hospitality experience
Performance Indicators (KPIs)
- Primary KPI:
Achievement of 103 Full House Equivalent (FHE) days - Secondary KPI:
15% conversion of OTA guests to direct bookers - Tertiary KPI:
Average TRevPAG uplift of £2.00+ per guest
The Ideal Candidate
Experience
- Experience within UK group residential, hospitality, or charity trading environments (highly desirable)
- Proven management of Online Travel Agencies such as Airbnb and Booking dot com
- Demonstrated success converting third-party bookings into direct relationships
- B2B and group sales experience, ideally across:
- Primary and junior schools
- Church or faith-based organisations
- Retreat leaders and wellness facilitators
- Experience operating within high fixed-cost or “daily burn” financial models
Skills and Capabilities
- Yield and pricing strategy, including dynamic pricing and midweek offers
- Strong analytical ability, confident working with metrics such as FHE and TRevPAG
- Content marketing and visual storytelling (video, photography, social media)
- SEO and digital strategy, including niche and regional search terms
- CRM thinking and lead nurture processes for cyclical and repeat bookings
Benefits and What Makes This Role Different
- A genuine strategic mandate:
This is not a social media posting role. You will deliver Phase 3 of a defined commercial roadmap. - A unique asset base:
15 acres of countryside plus a highly sought-after indoor pool - Commercial autonomy:
Ownership of the TRevPAG agenda, with freedom to create new revenue streams - Flexible working:
While site presence is essential for storytelling and relationships, the role supports modern hybrid working.
Dunfield House is operated by Dunfield House Ltd, governed by The Dunfield Charity, and owned by Community of Christ.
Come and visit Dunfield ...and experience how good the world can be!



Circa £70,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Head of the Portfolio Management Office (PMO).
In this pivotal leadership role, you will provide strategic direction, governance and oversight of UNICEF UK’s portfolio, ensuring our most important initiatives are prioritised, sequenced and delivered effectively. Sitting within the Strategy Directorate, the PMO acts as the organisation’s centre of excellence for portfolio management, strategic delivery, governance, assurance and financial oversight, working closely with Directors and senior leaders to enable informed decision making and successful delivery of our strategy.
We are looking for an experienced portfolio or PMO leader with a strong track record of operating at senior level in complex organisations, bringing confidence in governance, prioritisation, delivery oversight and change leadership. You will be an excellent relationship builder, comfortable influencing executive stakeholders, and able to balance strategic thinking with pragmatic delivery discipline. Experience of leading teams, embedding standards, and improving confidence, visibility and accountability across a portfolio is essential.
Act now and visit the website via the apply button to apply online.
Closing date: 5pm, Monday 4 May 2026.
Interview dates: Week commencing 18 May 2026 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

This is a rare opportunity to join our dynamic and successful team as the Head of our Income Generation and Marketing teams. The key role for the Head of Income Generation is to maintain a sustainable level of fundraising and by increasing the income from paid placements through our relationships with Health Trusts and Councils in Merseyside and Cheshire in particular. The postholder will also play a key role in the branding transition to Little Lights Liverpool, managing and overseeing our marketing activities.
We are looking for someone with proven senior-level experience in income generation within the charity, health or care sector, and with a track record of growing income through commissioning or fundraising. You will need to be a strategic thinker with the confidence and compassion needed to build productive relationships and to manage our passionate and hard-working team.
Zoe's Place Baby Hospice was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.
In late 2024 the people of Liverpool, the Northwest, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and the state-of-the-art new facility in West Derby is under construction.
As work begins on our new hospice facility, our dedicated team continues to deliver specialised care from our existing site, and our team of fundraising, marketing, finance, compliance and administration professionals work hard to keep the charity operating smoothly.
The postholder benefits from a competitive salary and benefits package, the opportunity to make a real difference to an incredible cause, and you will be joining the charity at a pivotal point in its development.
Liverpool Zoe's Place provides respite, palliative and therapeutic care to babies and young children with complex needs, and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Epic
Epic is a dynamic and forward-thinking international foundation, committed to drive positive change globally and transform the lives of vulnerable communities around the world. It serves as a bridge between those on the ground, nonprofits forging solutions to today’s most pressing challenges, and the donors – individual and corporate – who are essential to fueling that work. We find, select and monitor nonprofit organizations who design and implement essential solutions to transform the lives of children and youth, and protect our planet for generations to come. We are an advocate of “smart-giving”, meaning all of our funding is unrestricted, multi-year and substantial. Since our creation in 2015, Epic has mobilized over 100 million dollars in unrestricted funding, supporting 57 organizations in 11 countries in the world.
Position Overview:
Epic is seeking a highly motivated individual to join our Programs team to manage relationships and grants of nonprofits in our portfolio, and monitor and support their work over time. In particular, this role will lead the development and management of a learning community to support our grantees and alumni beyond our financial support.
The ideal candidate will have a strong background in nonprofit strategy and/or social entrepreneurship, experience in designing and facilitating peer learning and capacity-building initiatives, and a deep passion for social impact and strategic philanthropy.
The Senior Programs Manager will work under the supervision of the Programs Director and they will be part of a growing team with colleagues in London and Paris.
Epic will provide a friendly working environment as well as good opportunities for professional growth and network building. This is a unique chance to join an innovative organization dedicated to achieving social impact and changing the philanthropic sector.
Key responsibilities:
-
Manage the relationship and continuous monitoring of portfolio organizations. This involves acting as the point of contact for a portion of the portfolio's organizations, including reviewing and analyzing monitoring data and supporting grant-making processes. .
-
Develop, promote and manage a program made up of initiatives and practices that contribute to the organizational development and growth of nonprofits. This would include developing capacity building initiatives and facilitating peer learning spaces responding to grantees’ needs.
-
Contribute to the selection of strong organizations for the Epic portfolio. This will notably involve conducting due diligence following Epic's framework, reviewing processes and documents, conducting interviews with candidate organizations, and carrying out selection visits.
-
Contribute to the development and management of effective partnerships for Epic's programs (e.g., sourcing partners for selection, pro bono partners for capacity building, etc.) and identify collaboration opportunities.
-
Work with the Programs team to implement systems and processes to evaluate the impact of Epic's programs worldwide and contribute to demonstrating the value of unrestricted funding.
-
Contribute to Epic's research program and knowledge management (reports, case studies, analysis of trends and developments in the philanthropy field) and help develop Epic's thought leadership and reputation as a key player in the philanthropic sector on smart-giving.
-
Facilitate and liaise with other teams within the foundation, to keep portfolio organizations' data, analysis and information up to date to support its relationships with donors and target audiences.
-
Participate in the development and execution of the Programs team's strategy, in alignment with Epic's mission, values, and organizational objectives.
-
Collaborate with other Epic teams to develop internal and external knowledge management and promote the work of portfolio organizations and the Programs team.
-
Any other duties that may be assigned within the scope of the role.
Required skills and qualifications:
-
Right to work in France or the United Kingdom (Epic is not able to sponsor visas)
-
7+ years experience in non-profit organisational development and programs and / or philanthropy strategy and grant-making.
-
Technical expertise in one or more of Epic’s key priorities (i.e.: social entrepreneurship, social impact evaluation, youth empowerment and trust-based philanthropy).
-
Previous experience and knowledge of appropriate tools and methodologies to build capacity and learning processes for organisational development and scaling social impact.
-
Expertise of working with relevant IT, such as CRM systems and project management tools. In particular familiarity of working with AI, to help enhance efficiency, learning and analysis.
-
Strong understanding and expertise in nonprofit management, design, and impact analysis and the ability to assess a nonprofit across impact, operations and governance.
-
Strong analytical and evaluative skills, especially analyzing data and research - both qualitative and quantitative - and specifically those related to programmatic monitoring, impact assessment and learning.
-
Strong facilitation skills and ability to navigate complex power dynamics and multi-stakeholder spaces.
-
Strong writing skills and ability to communicate effectively (written and orally) to diverse audiences in English (and French desired).
-
Experience of working in a lean and entrepreneurial organization with a high degree of self management; strong project management skills and ability to manage a high-volume workload at a fast pace.
Desired Skills
-
Experience and understanding of key challenges and opportunities faced today by social entrepreneurs, especially around scaling and growth ambitions
-
Technical experience in developing and implementing internal systems geared towards impact assessment, evaluation and learning
-
Understanding of best practices in the philanthropic sector and strategies for supporting social impact and trust-based giving.
Recruitment Process
Please note that interviews will be conducted in English.
-
First stage panel interview
-
Written Test
-
Second stage panel interview
-
Interview with the Chief Operating Officer
-
Interview with the Founder and CEO
Contract Details (UK only)
-
Position based in central London (Mayfair), UK (with option to work from home 2 days per week).
-
Contract type: Permanent, full-time
-
Salary range: £50-60k depending on experience
-
Start date: As soon as possible but within 2 months of the offer
Employee Benefits
-
Flexible Work Arrangements: Up to 2 days remote working per week.
-
5 weeks (25 days) of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year.
-
Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents.
-
Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions.
-
£150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
-
Epic subsidizes 50% of the cost of weekly, monthly, or annual local transportation passes (London Underground and London Buses).
-
A monthly tax-free homeworking contribution in the amount of £26 per month for all eligible staff on a permanent contract and who have successfully completed their trial period.
-
Workplace Amenities: Access to modern workplace amenities: onsite kitchen and snacks, and recreational facilities.
How to Apply (for UK):
Please use charity Job to submit a copy of your CV and a cover letter. Applications without a cover letter will not be considered.
Epic is dedicated to ensuring equal opportunities in employment. We hire based on merit, and all candidates will be considered for employment regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, or sexual orientation. At Epic, we seek individuals who share our passion for what we do, bringing diverse backgrounds, perspectives, and experiences to collectively make a positive impact.
We are committed to ensuring you have a positive and comfortable experience.
Epic is a global foundation that exists to empower and protect children, youth and our planet. We bridge the gap between nonprofits forging solutions
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract type
Permanent
Location
Whittington
Hours
37.5 hrs Full time, site based
Annual salary
D1 £31,168.36 to D3 £38,129.42
Review date
19/04/2026
The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance.
The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience.
The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience.
In summary, the Facilities & Patient Experience Manager is accountable for:
- Safe, compliant and well-coordinated Facilities Services.
- Regulatory readiness across environmental, equipment and hospitality functions.
- Positive patient and family environmental experience and subsequent feedback channels.
- Performance and development of Facilities Coordinators.
- Contract oversight and cost-effective service delivery.
- Continuous improvement across the Facilities function.
Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist.
Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.
Qualifications
Essential
·Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate).
·Evidence of formal training in Infection Prevention & Control principles.
·GCSE (or equivalent) English and Maths.
Desirable
·IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification.
·Safeguarding Level 3 (or willingness to complete).
·Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5).
·Qualification or formal training in Quality Improvement methodologies.
·Contract management training.
·First Aid at Work
Knowledge and experience
Essential
·Proven experience managing operational service teams.
·Strong understanding of facilities management within a healthcare or regulated environment.
·Knowledge of CQC standards relating to safety, dignity and environment.
·Understanding of infection prevention, asset governance and stock control principles.
·Experience overseeing service contracts and performance monitoring.
·Awareness of safeguarding and public-space risk management.
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Highly people-oriented with strong interpersonal skills.
·Practical mindset - focuses on solutions rather than process for its own sake.
·Able to provide supportive but firm supervision to staff and volunteers.
·Comfortable having difficult conversations when standards are not met.
Personal Attributes
·Visible, hands-on leadership style.
·Strong emotional intelligence and ability to operate in sensitive environments.
·Calm and decisive under pressure.
·Ability to balance compassion with regulatory discipline.
·Strong accountability mindset.
·Confident in holding others to performance standards.
·Analytical thinker able to interpret feedback data and translate into action.
·Excellent communicator across clinical and corporate audience.
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.


The client requests no contact from agencies or media sales.
What is the main purpose of their role?
The Operations Manager sits within a team of six managers who are responsible for providing the strategic lead for all the activities of Suffolk Refugee Support. This is a senior operational role with responsibility for overseeing key programme areas including HR and facilities, volunteering, our ESOL provision and our International Women’s Group. The role will also oversee the development of SRS’s Client Partnership work, ensuring this is shaped through co-production with the clients we work with, supports strong external relationships, and is delivered through an effective, outcome-focused work plan. Working closely with staff, trustees, partners and clients, the postholder will contribute to the effective management and ongoing development of the organisation.
The role line manages a team of Officers and Coordinators responsible for specific programme areas, ensuring that the activities within their remit are effective, compliant and responsive, meeting both the charitable aims of SRS and the needs of the asylum seekers and refugees we support.
What will the job entail?
Among other responsibilties, you’ll be overseeing the function of the organisation and its strategic development by using knowledge of needs of clients, gaps in existing services and opportunities as they arise, working with the Management Team to agree funds required for services to be run and delivered, liaising with Trustees, developing and managing client focused activities, developing and managing operational areas of work and providing strategic and operational oversight to our Client Partnership work.
What you will need
- At least two years’ staff and project management experience in community, voluntary sector or social care settings; or other proven relevant management experience
- Experience of managing staff including delivery planning, performance monitoring, practising HR & disciplinary processes, and motivating positive work environments
- Experience of developing, managing and evaluating programmes to meet identified needs using imaginative ideas and making efficient use of restricted resources
- Experience of using/developing assessment tools to monitor service outputs and outcomes
- Knowledge of laws and policies applicable to Human Resources management
- Knowledge of safeguarding, data protection and equality good practice
- Strategic planning skills with the ability to work in conjunction with the Charity Manager and management team to agree plans of work for the whole organisation to maximise impact for clients
- Proficient in using all MS office applications and CRM or data management system, (experience with Charitylog or similar database platforms preferred)
- Conscientious, calm, and well-organised with the ability to keep the balance between short & long-term tasks/goals
- Proven ability to write concise and informative reports that are appropriate to the target audience, and which summarise a large amount of information
- A strong commitment to Equal Opportunities and Safeguarding Children, Young People and Vulnerable Adults
- Commitment to people in the asylum system and insight into their experiences
- Confident, friendly manner and the ability to put people at their ease
- Flexible approach and willingness to occasionally work outside the office in various settings and some evenings if needed (by agreement)
For the full list of essential criteria see the recruitment pack.
About us
Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin to rebuild their lives. We work with external agencies, community and voluntary sector organisations, health providers and others to enable our clients to access a range of support. We are based in Ipswich, but our services operate increasingly on location with refugees and asylum seekers housed in accommodation across Suffolk.
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Loughborough (with regular travel to Cambridge and other Baca service locations)
Contract Type: Permanent
Working Hours: 37.5 hours per week (including some evenings, weekends and participation in an on‑call rota)
Start date: May/June 2026
About Us:
Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.
Role Overview:
We are seeking an experienced and values‑led Accommodation & Facilities Manager to take responsibility for the safe, compliant and welcoming management of all Baca accommodation, offices and service delivery spaces.
This is a critical role within our service model. You will ensure that young people are provided with homes they can truly call their own, while staff and volunteers have safe, functional, culturally respectful environments in which to work. You will also lead our premises team and work closely with contractors, landlords and partners to deliver high‑quality, compliant properties across our services.
Key Responsibilities
- Oversee the day-to-day management of all Baca accommodation, offices, and service delivery spaces applying practical and technical knowledge and experience to diagnose maintenance issues, oversee and complete repairs.
- Ensure properties are safe, welcoming, culturally appropriate, and fully compliant with health & safety and regulatory standards
- Lead maintenance planning to support short-, medium-, and long-term property sustainability
- Line manage and support three Maintenance Workers, working collaboratively with service teams and leaders
- Ensure compliance with all relevant legislation, inspections, and audits, maintaining accurate documentation
- Manage maintenance budgets, monitor spend, and ensure value for money
- Build and maintain strong relationships with landlords, contractors, and suppliers
- Create safe opportunities for young people to develop practical life and employability skills through involvement in maintenance activities
About You
You will be an organised, confident and values‑driven professional with experience in facilities, accommodation or property management. You will bring:
- Strong leadership and people‑management skills
- Sound knowledge of health & safety, compliance and regulatory requirements
- Excellent planning, organisation and problem‑solving abilities
- Confidence working with budgets and contractors
- Strong interpersonal and communication skills, including the ability to hold constructive and supportive conversations
- Cultural humility, curiosity and a commitment to reflective practice
- A flexible approach, including participation in an on‑call rota and out‑of‑hours working when required
Why Join Baca?
- Make a meaningful difference in the lives of vulnerable young people
- Work within a values‑led, mission‑driven organisation
- Be part of a collaborative and supportive management team
- Help shape safe, inspiring spaces that genuinely feel like home
How to Apply:
If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.
Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support



The client requests no contact from agencies or media sales.
JOB TITLE Governance Officer
SALARY £24k per annum
HOURS 24 hours per week
HOLIDAY ENTITLEMENT 6.8 weeks per annum
LOCATION Wells Cathedral, Wells. BA5 2UE
Purpose of job
As the Cathedral continues to implement its ten-year Strategic Plan and strengthen its governance structures to support an ambitious future vision, the Governance Officer will play an essential supporting role in ensuring the effective governance of Wells Cathedral.
Working closely with the Chief Operating Officer (as Chapter Clerk) who holds formal responsibility for Chapter governance, the postholder will support the systems, processes, and documentation that underpin the work of Chapter, its committees and the Cathedral’s responsibilities as a registered charity. The postholder will help to ensure high standards of compliance, accountability and good governance and uphold the Cathedral’s legal and charitable obligations.
As part of a diverse organisation responsible for worship, ministry, heritage stewardship, visitor engagement, and regulatory compliance, the Governance Officer plays a key role in maintaining smooth and transparent governance operations. This includes coordinating governance workflows; preparing, maintaining, and tracking key documents; supporting meetings; and assisting with reporting requirements consistent with the Cathedral’s dual regulation by the Charity Commission and Church Commissioners.
KEY RESPONSIBILITIES
Specific tasks identified below, and any such other tasks as may be necessary to assist in the accurate and efficient operation of Cathedral governance.
Governance Processes and Administration
· Manage all administrative aspects related to the Cathedral's governance bodies, including the Chapter and sub-committees, including scheduling and tracking deadlines.
· Coordinate meetings, prepare agendas, and distribute relevant documentation to members in a timely manner.
· Record minutes of meetings and ensure accurate documentation of decisions and actions.
· Maintain up-to-date registers of Chapter and Committee members, their terms of office, attendance records, safeguarding training and declarations of interests. Ensure that any conflicts of interest are properly reported to meetings and correctly managed.
· Support the recruitment, appointment and re-appointment of Chapter and Committee members including their induction and the completion of any safeguarding checks or training. Manage the process for annual Chapter effectiveness surveys.
· Advise on and manage any changes to the Cathedral’s constitution and statutes.
Regulatory Compliance
· Ensure compliance with statutory requirements, and uphold the Cathedral’s legal and charitable obligations as a registered charity regulated by the Charity Commission and Church Commissioners including advising on serious incident reporting.
· Stay abreast of relevant legislation, regulations, and best practices related to charity and Cathedral governance.
· Liaise with regulatory bodies as necessary to fulfil reporting obligations including submitting the Cathedral’s Annual Return to the Charity Commission in a timely manner.
· Ensure governance processes and documentation reflect current statutory and policy requirements. Ensure compliance with data protection legislation, including the UK GDPR and Data Protection Act 2018, by maintaining appropriate processes, documentation, and controls across the organisation.
Policy Development and Review
· Assist in the development, review, and implementation of governance policies, procedures, Committee terms of reference, individual role specifications and guidelines.
· Ensure policies are aligned with legal requirements, the Cathedral's mission, and best practices in governance.
· Facilitate communication and training to ensure awareness and understanding of governance policies among stakeholders.
· Ensure that all Cathedral policies are recorded and reviewed on a regular basis.
· Maintain up-to-date governance documents on the Cathedral’s website.
Risk Management
· Support the identification, assessment, and management of risks related to governance matters.
· Collaborate with relevant stakeholders to develop strategies to mitigate risks and strengthen internal controls.
· Monitor emerging risks and trends in governance and recommend appropriate actions to mitigate potential impacts.
Board Support and Advice
· Provide secretariat support to governance bodies, advising on procedural matters, governance principles, and regulatory compliance as appropriate.
Confidentiality and Integrity
· Maintain confidentiality of sensitive information discussed during governance meetings and in related documentation.
· Uphold the highest standards of integrity, professionalism, and ethical conduct in all aspects of the role.
PERSON SPECIFICATION:
Key Criteria
Qualifications and Experience
Essential
· Minimum of 5 GCSE’s (or equivalent) grade C & above including English & Maths
· Proven experience of working in a similar role
· Strong understanding of charity law, governance frameworks, and regulatory requirements
Desirable
· Knowledge of the structures within the Church of England
· Degree level qualification or equivalent professional qualification
Skills and Abilities
Essential
· Strong relationship management skills
· Attention to detail with high levels of accuracy
· Excellent written and verbal communication skills, and being able to communicate with a variety of stakeholders
· Good computer skills, including Word and Excel
· Sound judgment, discretion, and ability to maintain confidentiality
· Strong understanding of issues relating to equality, diversity and inclusion, and UK GDPR requirements
Work-related Personal Qualities
Essential
· Energy and enthusiasm with a solutions-focussed approach
· Problem solving ability and a positive attitude
· A supportive colleague and excellent collaborator
· Ability to take responsibility and work across different roles
· Self-motivated to see tasks through to successful completion and able to use own initiative
· Able to work both quickly and accurately
· Calm under pressure
· Able to work in sympathy with the aims and ethos of the Church of England
The successful applicant will also be expected to share in Wells Cathedral’s commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Main Terms and Conditions
Employment status Permanent.
Hours of work 24 hours per week. We are open to flexible working and hybrid options for this role.
Remuneration £24k per annum.
Discount A discount of 10% is available from the Cathedral Shop and The Loft Café.
Parking Limited car parking is available in the Cathedral car park. Cars are parked at the risk of the owner.
Pension Defined Contribution Scheme. Contributions as % of salary:
Age Employee Employer
<50 3% 5%
50–55 4% 8%
>55 5% 10%
Holiday 6.8 weeks per annum, inclusive of bank holidays.
Location Wells Cathedral, Wells. BA5 2UE
Expenses All reasonable working expenses will be met in line with Cathedral policy.
Probation This post will be subject to a probationary period of 6 months. The postholder will, during their probationary period, be required to satisfactorily complete learning in Health & Safety and in Safeguarding as deemed by the Cathedral to be relevant and appropriate to this post. The appointment is subject to the satisfactory completion of all pre-employment checks, including a basic Disclosure and Barring Service check.
Closing date: 23 April 2026 9am
Interview date: 30 April 2026
A completed Application Form and Equal Opportunities Monitoring Form should be returned to the Human Resources Department by email.
To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process.
At Wells Cathedral, our mission guides what we do as a church and organisation, while our values shape how we do it.


The client requests no contact from agencies or media sales.
Are you an expert in fundraising compliance who’s looking for your next career move?
Great Ormond Street Hospital Charity are hiring for a Fundraising Compliance Manager to join our team. We are committed to ensuring we have the highest compliance standards for all our fundraisers ensuring they are equipped to deliver high quality and ethical fundraising at all levels.
Salary
The salary for this position is £45,866 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Delivering fundraising compliance measures across the Charity.
- Working alongside our external fundraising agencies to quality assure activity ensuring our supporters are at the heart of all they do.
- Monitoring and reporting on complaint trends, working collaboratively across the charity teams to ensure a great supporter experience.
- Producing accurate, timely reports for the Fundraising Leadership Team and Trustees, enabling appropriate oversight at the right level.
- Developing our internal Fundraising Compliance Page, ensuring that fundraising teams have the resources and are empowered to deliver their fundraising campaigns compliantly.
This role is focused on compliance, but you will also get involved in training activities.
Skills, Knowledge and Expertise
- Significant experience working within fundraising compliance.
- Expert knowledge of the Fundraising Code of Practice.
- Understanding of gambling commission legislation in relation to charity lotteries.
- Experience writing reports for different audiences.
- Understanding of GDPR regulations.
- Experience delivering training.
- Exceptional relationship building skills.
- Strong communication skills.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
Variety is looking for an experienced Facilities and Office Manager who is proactive and highly organised to oversee the smooth day-to-day running of Variety’s offices in Camden. This role blends operations, facilities management, and people-first thinking, ensuring the workspace is safe, efficient, and enjoyable for everyone. Variety House is owned by the charity and has three floors which house our busy charity team and one floor is occupied by a tenant. The role requires management of the building, office management, tenants and includes assisting the CEO as required.
ABOUT VARIETY
There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.
Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.
In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.
KEY RESPONSIBILITIES
Facilities Management:
- Oversee management of Variety House in Camden including building maintenance, safety procedures, office operations and infrastructure
- Liaise with tenants and external contractors to ensure facilities are well-maintained
- Monitor and manage office budgets related to supplies, utilities, and maintenance
- Ensure compliance with health and safety regulations including managing risk assessments and fire safety
- Lead sustainability initiatives within the office (e.g. recycling, energy-saving practices)
- Ensuring health and safety compliance for staff including being the designated fire marshal (training to be provided)
- Ensure competitive quotes for office services and building maintenance, making recommendations based on quality, reliability, and value
- Negotiate contracts to optimise costs without compromising standards, identifying areas for cost savings and facilities improvements
Office Management:
- Maintain a professional and welcoming environment for staff, tenants and visitors
- Manage office vendors including maintenance, cleaning, and security
- Manage office supplies inventory, supporting staff to ensure when items run low that orders are placed
- Manage kitchen supplies and maintenance for all staff
- Support onboarding and offboarding processes from a facilities perspective, managing keys and security
- Handle incoming mail and deliveries and ensure efficient distribution across the building
- First point of contact for calls, visitors, and office enquiries
Governance:
- Assistance the CEO during busy periods with diary management and in-office meetings
- Support the CEO with organisation of Trustee meetings and administrative assistance, such as minute taking as required.
Administrative:
- Maintain records of office leases, utilities, and insurance policies
- Manage access control systems and office security
- Create and maintain facilities manuals, process documentation, and onboarding guides
SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES
Essential:
- Experience with the charity or Not-for-profit sector
- Proven experience as Facilities and Office Manager, or similar role.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal skills.
- Problem-solving attitude with a high attention to detail.
- Familiarity with office software (e.g. MS Office, Teams)
- Knowledge of health and safety standards and regulations.
- Knowledge of safeguarding is desirable but not essential
Benefits
- Enhanced Pension (7% contribution from Variety with 2% employee contribution).
- 25 days annual leave, in addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday (pro rata for part time staff)
- 3 additional days between Christmas and New Years given as discretionary leave
- Membership to a health and well-being cash plan scheme
- Life Assurance scheme of 4 x salary
- Company Sick Pay
FURTHER INFORMATION
·Variety, the Children’s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults.
·Proof of eligibility to work in the UK is required.
HOW TO APPLY
Please submit your CV with a covering letter explaining:
1. Why you would like to join Variety and
2. How you would make a great candidate for this role, highlighting experience and knowledge in all areas of the role.
Applications will close on at midnight on Sunday 3rd May 2026 with interviews taking place week commencing 11th May. Please let us know if you have any accessibility requirements or need any adjustments for the interview
EQUALITY DIVERSITY AND INCLUSION
Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.
We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.
Please let us know if you have any access requirements which we might need to consider in relation to the selection process.
Please submit your CV with a covering letter explaining:
1. Why you would like to join Variety and
2. How you would make a great candidate for this role, highlighting experience and knowledge in all areas of the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Orbis UK is delighted to offer the role of HR and Governance Manager, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.
This role is critical to supporting a highly performing group of staff and trustees as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team, which is responsible for the day to day running of the organisation and will be crucial in creating a revised HR strategy and ensuring that the organisation’s compliance with key statutory and regulatory requirements are maintained at all times. The successful postholder will work collaboratively with the Director of Finance and Operations to meet these objectives, but also will have a central role in identifying opportunities for growth within the HR and Governance function to ensure that good practice, wellbeing and compliance work hand in hand with one another and is embedded within the ethos of the organisation for the benefit of its staff and, ultimately, our beneficiaries.
In addition, the successful postholder will work with the Board of Trustees to provide Executive Assistant level support to enable the Board to meet its obligations and to ensure that they can conduct the business of the charity in the most efficient and effective manner. You will be privy to sensitive and confidential information, attending meetings in order to take summary minutes and provide clerking services, including the issuing of papers, monitoring Companies House and Charity Commission requirements and acting as counsel to the Senior Management Team and the Board, where appropriate.
You will line manage and work with the Business Support Administrator, also a new post, that will provide support to you and the wider staff team. The recruitment of both these posts simultaneously provides a unique opportunity to a new postholder to shape this role and set out the strategy for this directorate and take ownership of demonstrable change within the organisation.
We are looking for someone who has a Level 5 CIPD or equivalent qualification with demonstrable experience in supporting and developing a HR strategy and/or working at an EA level working with senior executives across different sectors. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn or for someone who is keen to translate their HR experience into this broad and interesting role.
The main responsibilities of this role include:
- To line manage and work with the Business Support Administrator and to provide a responsive problem solving and supportive HR service to managers across the organisation.
- To support and advise the Senior Leadership Team to develop and deliver a strong HR strategy embedding best practice while continuing to build a positive, inclusive and high performing culture strongly aligned with Orbis’s values.
- To support the Director of Finance and Operations (DFO) to provide high-quality, responsive and effective support to the Orbis Board and its sub-committees.
- To deliver a HR strategy and solutions in high performing teams, and balance compliance with taking a progressive attitude towards embracing the opportunities and challenges of embedding values-led principles within an organisation.
Benefits of working for Orbis UK
Before completion of probation:
- Competitive Salary benchmarked annually
- Minimum 25 days holiday pro-rated increasing with length of service
- Life Assurance Policy (4 x salary)
- Employee Assistance Programme
- E-learning Courses
- Social Activities
- Flextime
- Free Sight test
After completion of probation:
- Matched employer pension contribution up to a maximum of 10% of basic salary
- Interest free season ticket loan
- Cycle to work scheme
- Contribution to cost of new prescription glasses
- Possibility of an overseas project visit after 3 years’ service
Application and interviews
Closing Date: 28th April 2026
First Interviews: 1st or 5th May 2026
Second Interviews: 11th or 12th May 2026
Start Date: ASAP
All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.
Safeguarding
Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Hours: 37.5 hours, Monday – Friday (with the occasional Saturday)
Contract type: Permanent
Salary: £37,522.87 - £42,744.88 (dependant on experience and skills)
What can we offer you
Supportive Team Culture - Work alongside a diverse, close-knit team delivering holistic care to a wide range of clients.
True Work-Life Balance - Enjoy your evenings, weekends, and bank holidays — no late shifts or Sunday work.
Tailored Training - Receive bespoke, on-the-job training to help you thrive and grow in your role.
About the Role:
Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.
You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.
Collaboration will be essential, as you’ll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.
To excel in this role, you must possess the following essential skills:
- Exemplifying desired behaviours through role modelling
- Collaborating effectively with others
- Inspiring and driving a motivated and productive team
- Making sound business decisions
- Providing a client-focused service that exceeds expectations
- Communicating key concepts, priorities, and challenges effectively throughout the organisation
- Experience of facilities management and contractor management is desirable.
- Experience of working in a Healthcare setting or with the Care Quality Commission is desirable
What We Offer:
Financial Benefits
- Competitive salary with progression opportunities
- Aviva pension (up to 5% employer contribution)
- Blue Light Card perks (4,000+ discounts)
- Salary sacrifice schemes (bike, season tickets)
- Eye care contributions
- Long Service rewards
Wellbeing Support
- Extra annual leave for your birthday and buy and sell scheme
- 24/7 GP access via Employee Assistance Programme
- Mental Health First Aiders
- Family-friendly policies and potential flexible working options
Career Development
- Paid training and development
- Clear internal progression pathways
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Salary: c.£48,000–£52,000 per annum with 3% employee / 8% pension contribution and other benefits
Hours: Full time
Contract: Permanent
Location: Hybrid (2 days a week in the London office; travel will be at own expense)
Application deadline: 9am on 27 April 2026
Interviews: Week commencing 4 May 2026
The Architectural Heritage Fund (AHF) is seeking an Operations Manager to support the organisation in delivering its mission of helping create sustainable futures for historic buildings across the UK.
This is a senior, hands-on role suited to a highly motivated and proactive self-starter who can manage the operations of a growing charity. The Operations Manager will work closely with the Director of Finance, CEO, Senior Management Team and Board of Trustees, and will line manage the Administration Assistant.
The role spans Governance and Office Management, People and Culture, Policies and Procedures, Data Protection, and IT Management and Security. The post-holder will act as Data Protection Officer (DPO), provide support and advice to the CEO and Board, and be the key liaison with external HR, IT and data protection advisers.
Key Responsibilities
Governance and Office Management
· Oversee arrangements and logistical support to the Board and Committees (including Grants Panel, Credit Panel and Audit and Risk Committee), including coordinating the annual meetings plan
· Produce draft minutes for Board of Trustee meetings and the Audit and Risk Committee
· Support the CEO and Chair with Trustee recruitment and Board management
· Develop and manage data recording and filing systems, including shared drive best practice
· Ensure effective office management, including health and safety, fire, security and equipment, liaising with the landlord as required
· Oversee correspondence handling and the premises maintenance register
People and Culture
· Act as the key link with AHF’s external HR consultant, triaging employee queries and overseeing the Employee Handbook
· Maintain accurate employee records and oversee new starter and leaver processes
· Support managers and the SMT with recruitment, inductions and employee performance matters
· Oversee staff benefits and training, including delivery of an AHF-wide training plan
· Ensure annual appraisals are completed and filed in a timely manner
· Organise team meetings, employee surveys and the annual away day, supporting the development of a positive hybrid working culture
Policies, Data Protection and IT
· Coordinate the timely updating of organisational policies and procedures, including the policy log
· Keep abreast of legislative and regulatory changes, particularly in HR and governance
· Act as Data Protection Officer, liaising with the ICO and retained data protection advisers
· Review and maintain UK GDPR compliance and arrange training as required
· Act as the key liaison with external IT providers, overseeing IT assets, security, policies and disaster recovery planning
Person Specification
Essential
· Highly motivated, proactive self-starter with a practical ‘can-do’ ethos
· Experience in a senior administrative or operations role within a small business, charity or not-for-profit organisation
· Strong experience of day-to-day HR, including employee records, people practices and policy review
· Experience of supporting Boards and senior leadership teams
· Excellent written and spoken English
· Highly computer literate, with strong skills in Word, Excel and PowerPoint
· Experience managing IT systems and third-party contractors
· Data protection knowledge and experience, with the confidence to act as DPO
· Line management experience
Desirable
· Management and/or HR training or qualifications
· Experience working with external consultants
· Company secretarial or governance experience
· Facilities or property management experience
· Experience supporting organisational culture within a hybrid working environment
About the AHF
Founded in 1976, AHF is a leading heritage charity helping charities and social enterprises across the UK to find solutions for vulnerable historic buildings through advice, grants and loans.
We are a charity committed to being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.
How to apply
Please submit a CV and covering letter (maximum two sides of A4) via the application link. Covering letters created using AI will be discounted. Please write your own covering letter.
REF-227 594


