Head Of Contract Performance Jobs in Bristol

About the role:

We have been awarded a Department for Education contract to deliver high quality training to kinship carers across England, which will complement our existing progammes and services, including our national Peer-to-Peer Programme, innovative programmes commissioned by local authorities in England and Wales and our free information and advice services including Kinship Compass.

In order to reach and support more kinship carers with these programmes and services, we are building a new Marketing Team – comprising a Head of Marketing, Marketing Manager and Marketing Officer - to develop and deliver integrated, strategic and creative marketing campaigns and strategies.

This is an exciting opportunity for an experienced, senior-level marketeer with a strong track record in overseeing the development and delivery of effective and successful multi-channel marketing strategies targeted at a range of audiences to join us as our Head of Marketing. We’re looking for someone excited to hit the ground running in developing a new team and function, and who is able to plan strategically and creatively about how to maximise engagement and acquisition with a small in-house team. You will play a crucial role in supporting Kinship’s growth including through income generation, by increasing brand awareness and developing compelling marketing offers for key audiences including kinship carers, local authorities and referral partners.

A strategic thinker and natural collaborator, you’ll be able to work across the organisation to develop integrated marketing strategies and plans across all of Kinship’s services and programmes, and ensure these align with our wider external communications, including to our Kinship Community of around 12,000 carers. You’ll also be comfortable getting involved in the operational delivery of our marketing plans, supporting your team of two and demonstrating an insight and audience-led approach to both digital and offline marketing, thriving in an environment where you’ll be responsible for overseeing the progress of various strands of marketing activity.

You will have significant experience in leading marketing teams in the charity sector, and have demonstrable experience in delivering successful, engaging marketing strategies in-house. You will have experience of operating at a senior management level – perhaps as a Senior Manager, Head of or other senior-level role, adept at working with senior level internal and external stakeholders.

We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate that they meet the essential skills and experience outlined below.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer four questions and attach your CV. You will have max 250 words per answer.

1. Tell us why you’re interested in working for Kinship in this role. Please also include how your personal values align with ours - Step up, Be stronger together, Be bold and Put people first.
2. If you were offered the role, what would your priority actions be in the first three months and why? Tell us about what you’d need to find out and what would be your approach to the role?
3. How would you ensure your team are motivated, high performing and happy in their role?
4. This role will involve working with a wide range of stakeholders across the kinship care landscape, to gather views, insights and contributions. How would you go about identifying, listening to and working with stakeholders and seeking consensus? What would you do when consensus cannot be reached?

Application deadline: 9:00am on Monday 11 December 2023

1st interview date: Friday 15 December 2023 (online)

2nd interview date: Monday 18 December 2023 – in-person (Vauxhall). The interview process will be two stages online (on Zoom) and for the second interview you will be asked to create a presentation (you will hold full copyright and ownership of the presentation and contents) and there will be a timed written task.

Can you make sure that kinship carers in England receive high quality, user centred training online and in person?

About the role

We have been awarded the Department for Education contract to deliver high quality training to kinship carers across England. You will be responsible for delivering high quality online and face-to-face training and managing a team of inhouse facilitators and external partners.

This is a new team so you will need to be someone who is comfortable with a high level of ambiguity and who is able to build outcome and target driven services from a user centred approach. We have a lot to do over the next 18 months.

From April 2024 to March 2025, your team will need to deliver exceptional training to 4,000 kinship carers in England through in person and online sessions. These are divided into introductory and advanced training. We will be delivering at least 16 roadshows across England so travel will be required in this role. In person training will also involve experiential learning in peer support groups and community venues. Introductory training will be delivered in-house.

You will also work with external expert facilitators and partners to develop new advanced training sessions and modules. Subject experts within Kinship, will also deliver training and you will need to ensure content and delivery meets a consistent standard.

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail orientated with an improvement mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer five questions and attach your CV. You will have max 250 words per answer.

1. Describe how your experience and your values are a good fit for this role
2. This service needs to deliver 4,000 training experiences for kinship carers over 1 year, please clearly describe your experience of delivering high quality training at this scale and pace.
3. If you were offered the role, what would you prioritise in the first two months and why? Tell us about what you’d need to find out and what would be your approach to the role.
4. Please describe how you would ensure that training is meeting the needs of kinship carers (think about outcomes, evaluation and participation).
5. How would ensure your team are motivated, high performing and delivering exceptional training – both in person and online?

Application deadline: 9:00am on Wednesday 13 December 2023

Interview date: Tuesday 19 December 2023 – in-person (Vauxhall). It is anticipated that this will be a one stage in-person interview process, but this may change depending on the volume and calibre of applications.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Role Summary

The Senior Research Analyst will be responsible for working with and supporting the Research Manager, and wider SafeLives Research, Evaluation & Analysis team. They will support the Drive Partnership to ensure our data and reporting remains rigorous and robust by taking a lead role on the ongoing research design, data collection, analysis, and delivery of our work.

They will manage, analyse, interpret, and present data and information to the Drive project team and local and national stakeholders in order to optimise the quality of implementation of the Drive model, ensure that the project achieves the greatest possible impact, and inform broader policy and practice in working with high risk/high harm perpetrators to disrupt abuse.

Benefits include a generous package including 25 days’ holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, access to a 24/7 Employee Assistance Programme (EAP) and Flexible Working.

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9:00am on Wednesday 27th December 2023.

SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.

No agencies please.

We are looking for a strategic team leader with energy and experience of leading through change – someone who has a passion to achieve Home for Good’s mission to find a home for every child that needs one. You will need to be able to lead a team of staff and volunteers to better evidence impact and learning from our core business activity and ensure we’re on track to achieve our desired impact for children. You will be joining Home for Good at an exciting time as we celebrate our 10-year anniversary, launch an 18-month integrated campaign and embed a new digital strategy to improve our reach and impact to better tackle the scale of the problem we seek to address.

This is an exciting opportunity for a community focused individual to join our Communities Team as a Community Investment and Partnership Lead on a 12 month Fixed Term basis.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.

The Role

Ideally, you'll be based from our Greenham (Newbury) office, working within the Newbury, Basingstoke, Abingdon, Calne, Chippenham and Bristol locations. Local knowledge of these areas would be advantageous.

The role will be at the heart of our Localities delivering Community Investment and partnership actively through commissioning and supporting activity that creates social impact.

Key Responsibilities

You will lead in the delivery and ongoing development of a Locality based Community Investment strategy, embedding our Thriving Communities, Customer Impact and Corporate Plan priorities across two localities.

Reporting to the Community Investment and Partnership Manager and joining an existing experienced team this post will be require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders.

• Create, implement and oversee delivery of a wide-ranging programme of interventions in localities
• To ensure that contracts and projects are managed effectively, including performance management that demonstrates our social impact
• To ensure the smooth and effective financial management of projects via contracts and grants, including adhering to procurement and financial regulations
• Working with the Partnerships and Funding team by writing bids that bring in external funding that will deliver social impact in our communities
• Work collaboratively with Community Investment colleagues to ensure the Thriving Communities vision is delivered in localities
• Work effectively with the Grants Officer to support the grant programmes and work with awardees as required
• Work closely with the Communications team to communicate the range and impact of the Community Investment programme
• Embed a framework for social impact and outcomes recording

What we need from you

The successful applicant will ideally have significant experience and expertise in the Community Investment sector gained from working in a similar role. This role is really suited to someone who likes to engage with customers and be able to support the needs of a community.

• Proven track record of positive stakeholder engagement and relationship management
• Relevant experience of and a strong commitment to collaborate with colleagues and external stakeholders
• Excellent communication skills both oral and written, tailored to a range of audiences
• Excellent organisational and project management skills
• Experience of quality assurance of projects including monitoring and evaluation systems
• Confident with budget management and financial systems
• IT literate and able to use technology for effective project delivery
• Ability to validate and impact assess, to escalate data issues as required

What you'll receive from us

We have some fantastic benefits on offer at Sovereign, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.

We are looking for an experienced senior analyst who can lead a broad range of consulting and improvement projects with national and local authority clients to assist them in growing and diversifying Shared Lives and Homeshare. 

The successful candidate will be skilled at both qualitative and quantitative analysis, project management, analysing complex performance, economic and demographic data, producing high quality presentations and reports, and facilitating and leading workshops, int4erviews and advisory groups to inform complex projects.

As well as a competitive salary, you will benefit from flexible working, 27 days annual leave (pro rata), birthday leave, and health and wellbeing support via Care First. At Shared Lives Plus you will join a dynamic, passionate, and inclusive team who believe that everyone should be able to choose who they spend time with and do what matters to them.

The Job and Person Specification is enclosed alongwith more information about our mission, values and the essential work we do as a membership charity making a difference to people lives.

Please contact us for more information or to submit your application.

We are looking for an experienced senior researcher who can lead a broad range of consulting and improvement projects with national and local authority clients to assist them in growing and diversifying Shared Lives and Homeshare. The successful candidate will be skilled at both qualitative and quantitative research, project management, analysing complex performance, economic and demographic data, producing high quality presentations and reports, and facilitating and leading workshops, interviews and advisory groups to inform complex projects.

As well as a competitive salary, you will benefit from flexible working, 27 days annual leave (pro rata), birthday leave, and health and wellbeing support via Care First. At Shared Lives Plus you will join a dynamic, passionate, and inclusive team who believe that everyone should be able to choose who they spend time with and do what matters to them.

The Job and Person Specification is enclosed alongwith more information about our mission, values and the essential work we do as a membership charity making a difference to people lives.

For more information or to apply, please contact us.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Role summary

The Project Support Officer will be responsible for supporting the Project Management Team and relevant programme team in the delivery of our major projects and programmes.

Hours: 30 hours per week

Contract: Permanent subject to funding

Location: Bristol/remote with some travel

Benefits: A generous package including 25 days' holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Workwork scheme, access to 24/7 Employee Assistance Programme (EAP).

How to apply

If you believe you have the qualities we have described, please take a look over the full job description and submit your 500-word cover letter and CV by 19th December 2023.

Your supporting statement should include responses to the essential criteria, and reference how your experience relates to the responsibilities outlined. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc, should you wish to send an alternative format please let us know.

Discipline: Care and Support
Job type: Permanent
Salary: £50,000 per annum + car allowance
Expiry date: 30 Dec 2023 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated leader for our Day opportunities, helping individuals with learning disabilities live the best life possible?

We are looking for a Senior Day Opportunities Manager to lead our teams delivering the range of activity offerings across Hft Day Opportunities including Love 2 Meet U projects to enable adults with a learning disability to access appropriate outcomes-based community-based services that are Safe and Well Led.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. Having a driving licence for this role is essential to travel extensively across all of Hft and where needed to stay away from home, work weekends and evenings.

We offer:

- Car Allowance: £320 per month
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Continuous Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app.
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts: As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app - earn money for referring your friends to work for Hft.
- Free life assurance: 3 x your annual salary
- Family friendly policies: term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

What will you be doing?

You will

- be coaching, give direction, guidance and support to your teams.
- have operational line management of a dedicated team which includes Day Opportunity Managers (DOMs) and Deputy Day Opportunity Managers (DDOMs). In locations where size and complexity of the Day Opportunity service does not warrant a Manager a Deputy Manager will be in place within the structure and you will be required to have a more hands on role supporting the Deputy with, for example, verification of audits and with the management of people issues such as disciplinaries.
- support with the development of day opportunity policies and quality standards and be accountable for embedding a quality framework, applying strategy and delivering complex projects.
- network and exchange complex or sensitive information with senior leaders and Chief Officers in a way that shapes outcomes.
- help shape the strategic direction of the Care & Support Portfolio by putting agreed strategies into practice. You will be accountable for developing and communicating their strategy and performance plans which will support the successful delivery of day opportunities.
- help resolve the most complex care & support problems and issues. They will be required to be solutions focused and have a proactive approach to complaint resolution; and to analyse and interpret management information and policy, applying this collaboratively to resolve issues.
- be an accountable performance manager leading their team’s performance delivery against all operational KPIs and metrics and will be accountable for all day opportunity service delivery including referrals and growth including their team’s delivery of care & support which promotes dignity, wellbeing and independence and a person-centred culture.
- be build influential relationships with all colleagues and external contacts (such as Commissioners, Trustees, Donors and Partners). The SDOM will be required to network and share best practice and actively contribute to the wider Care & Support national senior management team and to liaise with Hft’s Partnership Forum, Colleague Inclusion Groups and Voices to be Heard Representatives.

You may be required to

- deputise for the Head of Day & Work Opportunities including cover for their annual leave or unplanned absences and may be required to attend senior leadership team meetings such as Hft’s Senior Leaders performance delivery group.
- take on a lead role as agreed with the Head of Day & Work Opportunities.

Expertise required:

You will hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake the level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan.

You will have extensive knowledge of

- legislation and guidance relating to adults with learning disabilities
- CQC regulations (desirable not essential)
- Safeguarding regulations
- Health and safety regulations
- Positive Behavioural Support management and techniques
- contracting, tenders and negotiations
- national benefit frameworks

For more information, please refer to the job description and person spec below.

Location: This is a national role working remotely with extensive travel to services.
Salary: £50,000 + car allowance

Apply Now

REF-209819

Salary: £40,000

Hours per week: 35 hours per week as a 2-year fixed appointment. Home-based role with opportunity for flexible working pattern. 

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

Headline: New Ambitions for Membership at NCT 

About the role 

At NCT, our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future.

We are the charity that supports people as they become parents.  

We’re here to support every parent and their unique experiences of pregnancy, birth, and early parenthood. No exceptions. This means tackling the top challenges facing new and expectant parents today head on – overstretched maternity services, disparities in quality of care, the crisis in postnatal support, and the rising cost of living. Getting this right will have far-reaching benefits, not just for parents, but also for babies, children, families, and our whole society.

We’re recruiting a Senior Membership Manager to lead the review and revitalisation of our current NCT Membership programme as one of our 2023-25 ‘For Every Parent’ strategic commitments. You will help build an ambitious growth strategy that attracts, engages, motivates and retains members to be part of the NCT community and considers how we can best continue to serve our valued membership base.

This is an opportunity for a creative self-starter to make your mark! We’re looking for someone with track record of building and leading a large membership programme (or equivalent) in an impact-driven environment. We want to hear about your background, ideas and enthusiasm for delivering impactful supporter experiences that generate engagement and loyalty. Please visit our NCT for further details on job description.

We are taking positive action to increase diversity throughout our charity, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.  

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.  

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Please apply for the role via our careers page on our website to apply directly. 

Closing date: Monday 11th December 2023 

This role is home-based and includes occasional travel to our services across England and Scotland.

Reporting into our new Head of Volunteering and Client Engagement, we are recruiting for two Volunteer Development Managers, to join us on initial fixed term contracts for 12 months. If you are a passionate advocate for the impact that volunteers can have and want to join a forward-thinking charity, with the aim of radically improving outcomes for our clients, we want to hear from you.

Working closely with the Head of Volunteering and Client Engagement, you will utilise your extensive knowledge of volunteering to inform and contribute to the development and implementation of a new volunteering strategy. With your strong background in volunteer management, you’ll help us to design, develop and pilot new volunteer opportunities across the charity. The Volunteer Development Manager will also be responsible for delivering a number of projects to help transform and modernise our volunteering offer, leading development and innovation for all of our services. 

As well as this, your role will involve:

• Providing advice and consultancy on volunteering to other functions within the charity and with wider sector partners
• Leading on delivery and maintenance of systems and processes to support volunteer involvement
• Developing and revising volunteer policies, procedures and working practices to bring about organisational change in volunteering involvement
• Working with the Learning and Development Team to ensure the charity’s volunteer training programme is strategic, accessible to a wide range of groups and focused on learning, engagement and wellbeing
• Leading on the development and delivery of the charity’s volunteer recognition programme, along with promoting volunteer successes across communication channels, celebrating the impact of volunteers and promoting a culture of shared learning

Your expertise will be instrumental in supporting our services to manage their volunteers effectively and in line with best practice. This is a role that will make a tangible difference to the work that we do and will assist With You in achieving our ambitious goals for volunteering involvement.

Diversity Statement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. 

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Required Skills

We’re looking for substantial experience working within the voluntary sector, as well as experience of leading and managing a voluntary programme. You will have strong knowledge of best practice in volunteer management, with the ability to support colleagues to deliver high quality volunteering experiences.

You will be highly organised, with excellent communication skills and able to manage your time effectively. As part of this role, you will be required to produce and analyse statistics and create reports on volunteer activity, so a keen eye for detail is essential. 

We’re looking for collaborative, innovative individuals, who are ready to join With You during a time of pivotal change and exciting developments. 

A full job description and person specification is available on request. 

About the Organisation

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year. 

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

Benefits

• Competitive salary
• 28 days annual leave, plus bank holidays 
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check. 

POST  

Victim Support Casework Coordinator 

RESPONSIBLE TO

ISVA: Manager of Support Services 

RESPONSIBLE FOR

Victim Support Casework Team

SALARY & HOURS OF WORK

Salary: £31,000 FTE, £24,800 pro-rata

This is a 0.8 per week post.  Specific days to be agreed on appointment. NUM are open to discussions around flexible working patterns to ensure a positive work/life balance. Operational hours are Monday-Friday 9am-5pm

Holidays: Annual leave entitlement is 31 days FTE including public and bank holidays. This will be pro-rata for your contracted hours.

LOCATION OF THE POST HOLDER 

You will be remote working and will be provided with the equipment and tools required to deliver this work. You will need a secure environment and access to a stable internet connection. You may be occasionally required to travel to the NUM head office at Unit 209, 46-50 Oldham St, Manchester, M4 1LE but all your costs will be covered by NUM.  On Occasion, you will be required to travel anywhere within the United Kingdom but shall not be required to work outside the United Kingdom for any continuous period of more than one month.

About NUM: 

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations.

We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by victims/survivors to cope and recover from crimes they experience in the ways they choose. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

ROLE AND RESPONSIBILITIES

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a coordinator to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Coordinator is responsible for maintaining high standards for all digital, individualised and in-person support provided by the case work team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support case work. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the case work team and ensure that everyone works to their strengths, and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Wellbeing Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day team tasks include, but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, Managing resource and rota’s including leave and absences, Delegation of task where appropriate to the casework team

• Audit overview and quarterly reporting to Manager of support services with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/ internal. Discuss any issues of take aways with the Manager of support services

• Communicate with other work streams and projects at NUM through coordinators meetings and share changes in process from the CEO and management team.

• Leading 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, Motivating the team and Resolving conflict and managing team dynamics (with support where needed)

• Onboard new members of the team

• Cover some duties when the Manager of Support Services is out of office

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• Experience of dealing with internal and external complaints and having difficult conversations.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other peoples workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS, google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable Skills and Experience

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

How to Apply

Please send a CV and cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 12pm (UK time) on Friday 15th December.

Interviews will take place on December 22nd. The successful candidate will be contacted on or before the 28th of December. Job start date from the 8th of January 2024 .

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Please note due to the high number of applications expected for this role if you do not hear back from NUM by the 18th of December unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage. 

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Marketing Lead

Salary: £34,237 - £38,235

About Voice 21 

Tackle a vital challenge, with great people. Voice 21 exists to transform young people’s learning and life chances through talk. We are aiming to be working with 2,000 schools by 2025. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

In July 2023, the Labour party announced its commitment to prioritise oracy and speaking lessons as part of its future mission for education. As a result, oracy’s impact is becoming recognised, with the topic and Voice 21 appearing on the front pages of the national newspapers. 

About the role

Voice 21 is an agent for change, a thought leader in the oracy space, and a continual professional development partner to schools. We’re really clear about the impact oracy has on young people, especially those experiencing economic disadvantage, and we have established strong brand awareness in the space. 

This year, we’re launching direct marketing to schools. Your role is to help position and market the Voice 21 membership (our product) to paying schools (our customer) and tell the story of oracy across the buyer journey. You’ll generate leads for our new business team to sign up and help position our services for long term impact.

What you’ll achieve in your first six months

• Build the foundations and take ownership of demand generation for Voice 21 and create campaigns that convert well, are imaginative, and educate and delight schools

• Build up a digital ecosystem of landing pages, webinars, content and collateral 

• Define and refine how we use copy and email marketing to capture new leads

• Understand and develop how we to talk to schools about oracy and what makes them tick

• Become a whizz on Hubspot and able to use it to convert leads

About you

• Experienced in B2B marketing, ideally in education or public sector for 3+ years

• You’ve planned and delivered marketing strategies and know what industry-leading practice looks like

• You can weave channels together to create a compelling buyer journey

• Your writing teaches and inspires, you make complex concepts come to life and feel relatable

• Commercially-minded, creative and analytical, you’re comfortable digging 

into data and experimenting with ways to enhance performance

• An adventurer - you’re happy treading a new path, you’ll creatively solve problems and aren’t afraid of experimentation, failure or changing direction

• You always plan ahead and make collaboration with other teams feel seamless

• A founder’s spirit - you bring a deep sense of ownership to what you do and can see things through

Your team

You’ll report into the Head of Growth and work alongside our Events and New Business roles. Around you, you’ll draw on the skills in our Learning, Impact and Influence team, Product and Customer Success. You’ll also work with our Senior Leadership Team and founders, Alice Stott and Amy Gaunt - who wrote the book on oracy!

Application details 

To apply: Please send your most recent CV and a document answering the questions below.

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 300 words)

Please also click here to fill out our Equality and Diversity Monitoring Form

Closing date: Sunday 10th December 12:00

Interview date: Between Monday 11th December to Tuesday 19th December

Start date: by the end of January 2024

Interview process

1. Apply online and submit and optional cover letter

2. Phone call: 20 minute call with Head of Growth, Rachael Forster 

3. 1st interview: CV based interview, competency and scenario-based questions

4. Short task prior to second interview

5. 2nd and final interview: task review and culture and technical interview

Tech stack:

• Hubspot Marketing and Sales Pro

• Salesforce

• Slack

• Campaign Monitor

• Zoom webinars

Where you’ll work: Remote, with travel to our London office (Stratford) and elsewhere for meetings. Occasional overnight stays may be required depending on where you are based.

Contract: Permanent, subject to successful probation review after 3 months.

Why work for us?

We hope that we have given you a good sense of what life at Voice 21 is like and what the role entails - please see below for some more reasons to apply!

Holiday:  25 days annual leave plus additional Christmas closure period. Holiday entitlement increases are linked to length of service.

Benefits: Employer contribution to pension (5%), interest-free season ticket, cycle and technology loans and work from home allowance. 

Wellbeing: We provide an Employee Assistance Programme through Health Assured which provides all Voice 21 employees 24/7/365 support if needed.

The way we work: We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively. You will also have regular opportunities to get together as a whole staff and in your team, including away days, social events and other development events.

Development opportunities: We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work. If you want to volunteer as a school governor, trustee or in some other capacity for a mission-aligned organisation we’ll support you without you needing to take annual leave.