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Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Do you share our dream of a UK where poverty is a thing of the past?
Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.”
Thanks to funding from the National Lottery Community Fund, we are recruiting for an Operations Manager who will be responsible for the day-to-day operations of the Poverty Truth Network, including the oversight of systems, staff performance and finances.
You will be a highly motivated person with a clear leadership record; dedicated to social justice; with a proven track record of operational delivery, including financial, administrative and governance management.
Key tasks of the role:
- To form part of the Core Leadership Team, providing overall strategic leadership across the Network
- To lead on the financial management of the Poverty Truth Network, including the delivery of Management Accounts and the production of an annual budget
- To manage the Operations Team, setting clear goals and objectives linked to the Strategic Plan
- To lead on and establish the appropriate processes to ensure high levels of staff performance and development, including appraisals and performance management
- To develop, and where necessary implement, administrative systems which ensure effective, efficient and safe practice across the Network
- To ensure that the Network operates in line with its charitable purposes, overseeing changes to its constitution as and when necessary
- To regularly update the Charity’s policies and procedures, ensuring compliance with the relevant regulations / legislation, providing advice to the Director and trustees as appropriate
- To oversee the production and sharing of papers for trustees in an organised and timeous manner
- To oversee the effective running of online and in-person meetings and events for the Network, liaising with other teams as appropriate
- To lead on the delivery of the Network’s Support Grant Programme
- To deputise for the Director as and when required
- Undertake other activities as needed dependent on jobholder’s knowledge, skills and experience
This role involves working from home with some travel.
To apply for either of these roles, please send your CV with a cover letter that clearly shows you have the necessary skills and experience to do the job. The cover letter should be no more than 2 sides of an A4 page. Include the names and contact details of two referees (at least one of whom knows you on a professional basis). The application deadline is 5pm on Friday 6th June. Interviews will be held online 19th and 20th June.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dynamic and skilled PR & Media Officer to join our team. This role requires a creative thinker with excellent communication skills who can manage media relations and promote our initiatives through various channels.
Responsibilities
Press
- Field enquiries from stakeholders including journalists and police forces
- Write press releases and media statements and share these when appropriate via digital & social
- Support the team with the rewards process and promotion
- Draft assets for press
- Be part of the on-call rota system currently 1 week in 7 (training and support provided)
- Effectively manage Vuelio to manage the daily tagging, produce media reports demonstrating PR coverage for all campaigns in a timely way.
Digital
- Develop and update content for website news pages and social media platforms
- Spot trends and advise the team regarding innovative new ideas for PR & Media to share with the team
PR and Publications
- Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
- Provide communications support for regional managers along with other internal staff and teams in addition to police and business development campaigns
- Manage external freelancers and agencies as needed to agreed deadlines and budgets
- To lead on editing, co-ordinating and organising the editorial, design and production of corporate publications
- Ensure all publications are in line with brand and changing needs of the charity and to be delivered in a timely via post and digitally.
Brand
- Ensure Crimestoppers consistent branding is used along with the style and tone of voice
- Manage on a weekly basis the brand inbox queries
- Extend the network of journalists both regionally and nationally
- Plan/create multi-media communications material
Experience
- Minimum 2 years experience working in media relations and PR or related fields (Essential)
- Client, journalist and/or supplier management (Essential)
- Experience of PR & Communications software (e.g. Vuelio) (Essential)
- Digital & Social Media experience (Essential)
- Excellent written communication skills online and offline (Essential)
- Strong organisational, time management and prioritisation skills (Essential)
If you are a motivated individual looking to make an impact through effective public relations, we encourage you to apply for this exciting opportunity as a PR & Media Officer. For full details, please see our website.
To apply, please submit a CV and covering letter.
The client requests no contact from agencies or media sales.
YOUTH DEVELOPMENT LEAD (OASIS ASHBURTON PARK)
FULL-TIME, 40 HOURS PER WEEK
SALARY: £33,422 per annum
LOCATION: CROYDON
PROJECT: 100 YEARS OF ASHBURTON PARK
Want to make your community and local park a better place?
Will you support young people to recognise and reach their potential?
Are you passionate about how education and youth work can work alongside each other to make a positive impact on young people’s lives?
Want to be part of a supportive, dynamic, fun & quality team?
Oasis Ashburton Park are now in a position to employ an experienced Youth Development Lead to work alongside wider team in Croydon. The role will be focussed on the Ashburton Park area (surrounding Oasis Academies; Arena, Shirley Park and Ryeland’s) working closely with the academies as part of Oasis Ashburton Park and the ‘100 Years of Ashburton Park’ Project funded by The Heritage Lottery Fund.
As a Youth Development Lead you will;
- Develop and oversee a Youth Advisory Panel to ensure that youth voice is central to the design of our Youth Engagement Programme and the 360 Youth Centre.
- Develop and oversee the Youth Engagement Programme as part of the ‘100 years of Ashburton Park Project’ including a range of activities in and nearby to Ashburton Park, including after school drop-in’s, evening sessions, group work and one-one mentoring.
- Support the development and engagement of young people in a Food Growing Enterprise based at Ashburton Lodge.
- Work closely with Croydon Council and other partners to support young people to engage with a wide range of programmes and activities that are part of the ‘100 years of Ashburton Park Project’.
- Deliver open access sessions, group and one to one interventions with young people including; half term, afterschool, evenings and residentials, using a planned youth work curriculum.
- Line manage youth workers, sessional youth workers and youth volunteers to plan, deliver and evaluate youth work termly.
- Contribute to the development of youth work across the area and lead on specific areas of work on behalf of the team.
Amongst other requirements, the successful post holder must have:
· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.
· Proven experience working with young people ‘at risk’.
· Reliability, with a flexible approach to changes and able to work unsociable hours.
· Experience of project and/or people management
As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution.
- A generous holiday allowance and training opportunities.
- A supportive, friendly work environment, with flexible working arrangements.
If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role. Please visit the Oasis Chartiy Jobs website for further information.
Completed applications should be returned by 5pm 23rd May
Round one Interviews will take place on W/C 2nd June
Round two interviews will take place on W/C 9th June
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Oasis is a multi-national charity supporting young people and their families in 10 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
£34,300 - £37,300 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re an ambitious charity with a bold mission and a fantastic culture. As we embark on an exciting 3-year fundraising strategy, we’re looking for a Senior Direct Marketing Executive to join our Individual Giving Team here at Prostate Cancer UK. This is a newly created role within the team which will oversee acquisition and new product development.
You’ll be part of an exciting time at the charity, joining us as we roll out our new Fundraising strategy and continue investment in Acquisition. In this role you’ll take ownership of planning, implementing and reporting on fully integrated acquisition campaigns across a range of channels including DRTV, Digital, Telephone, SMS and OOH.
You’ll work closely with teams from across the organisation and our media agency to ensure a truly integrated, collaborative approach. Together with the team, you’ll identify opportunities, apply learnings from past campaigns, and enhance future performance.
You’ll also be integral to driving forward new product development to acquire new regular givers. Leading on testing across the Acquisition team, you’ll innovate to drive the lowest attrition, best ROI and strongest lifetime value. You’ll collaborate with colleagues from across the organisation to drive the best creative, messaging, targeting and data insights.
What we want from you
Aside from excellent knowledge and experience of working in a direct marketing environment managing fully integrated campaigns, you’ll also have strong digital campaign management experience, ideally gained from a fundraising environment. You’ll have experience in developing and implementing effective testing strategies and ideally also have experience in developing new marketing or fundraising products.
You’ll possess first class communication skills; a strong team ethic and you will be at ease working with and influencing key internal and external stakeholders at all levels. The ability to manage expenditure budgets and projects is also essential, along with proven knowledge of data protection and sector compliance.
If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 1st June 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Wednesday 4th June 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role overview:
A pivotal senior position within the Legacy and In Memory Fundraising team, this role works closely with the Head of Legacy and In Memory Fundraising to lead key fundraising initiatives and stewardship efforts. Responsibilities include overseeing recruitment, staff development, and performance management, as well as contributing to strategic planning and budget oversight. The role also leads the delivery of a multi-channel legacy marketing programme and ensures external suppliers meet agreed service levels. The role will line manage two team members, take on broader leadership responsibilities within the department, and actively promote legacy giving across the organisation.
Key Responsibilities:
- Collaborate with the Head of Legacy and In Memory Fundraising to shape and implement the overarching strategy and budget, with a key focus on expanding the supporter pipeline, increasing In Memory donations, and safeguarding long-term Legacy income.
- Offer expert advice and strategic input to design integrated, personalised supporter journeys that prioritise exceptional supporter experiences, drawing on industry best practices and working closely with internal teams and external agency partners.
- Lead the planning and delivery of multi-channel Legacy and In Memory fundraising campaigns—across acquisition and stewardship—including DRTV, press, print, and digital; monitor performance and report progress against defined KPIs and milestones.
Person Specification: - Deep expertise in all areas of Legacy and In-Memory fundraising, underpinned by strong knowledge and hands-on experience within the sector
- Extensive track record of successfully managing multiple campaigns across various channels—meeting and exceeding revenue targets, crafting compelling copy, overseeing third-party suppliers, and using data insights effectively, all while ensuring full regulatory and compliance adherence
- Demonstrated success in strategic planning, execution, and management of fundraising strategies
- Proven excellence as a highly organised and effective project manager, capable of leading multiple complex projects simultaneously while prioritising workload efficiently
- Strong financial management capabilities, including experience in budget management, creating spending plans, and delivering accurate financial reporting
- Outstanding leadership and team management skills, with a track record of building and leading high-performing teams, as well as effectively managing external partners such as media and digital agencies, and internal service teams
- Exceptional communication and interpersonal skills, with the ability to influence senior stakeholders and foster strong, collaborative relationships across all organisational levels
What’s on Offer:
- A competitive salary £50-£60k
- A hybrid working pattern, requiring travel into London 2 days per week or remote based is considered
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About VODG
The Voluntary Organisations Disability Group (VODG) represents over 130 organisations within the voluntary sector whose work is focused on enabling disabled people of all ages to live the lives they choose. VODG believes that an ambitious, reliable and vibrant voluntary sector that works together is critical to achieving this aim.
VODG’s mission is focused on two key areas – enabling our members to be the best they can and improving the environment in which its members operate. VODG believes that our membership approach and operations should centre around the views of disabled people and be influenced by professional expertise.
Introduction to the role
Reporting to the Head of Membership and Operations, the Business Development and Partnership Manager will play a crucial role in driving sustainable growth and cultivating strategic partnerships that align with the organisation's core mission and values. This newly created position aims to strengthen our expansion efforts and help us adapt to the changing landscape of care and support for disabled people.
We are seeking a dynamic and results-oriented Business Development and Partnership Manager who will lead initiatives to identify, develop, and manage partnerships that can drive significant growth and enhance our market presence. This role will also focus on existing revenue streams and explore new areas for development and growth. The position requires exceptional relationship-building skills and a deep understanding of partnership management. It also requires a strategic approach that blends attention to detail and results-oriented delivery.
The ideal candidate will have strong communication skills to effectively engage with stakeholders at all levels, along with a proven track record of successful partnership management and revenue growth. As we continue with our growth plans, this role will be essential in advancing our organisational goals and objectives while fostering an environment both internally and externally that draws in expertise and insight from beyond our membership.
Purpose of role
The role will:
· Formulate and nurture strategic partnerships with corporate partners and non-profit organisations.
· Enhance the visibility and reputation of VODG among key stakeholders.
· Identify and pursue new business opportunities aligning with VODG’s mission and vision.
· Manage relationships with a diverse range of stakeholders.
· Foster collaboration and create synergetic relationships for mutual benefits.
· Assess partnership effectiveness through detailed metrics and feedback.
· Negotiate corporate partnerships and secure commercial sponsorships.
· Build long-term relationships that promote shared goals and lead to the development of new business opportunities.
· Focus on exploring new areas for development and growth.
· Support internal colleagues, as necessary, on partnership grants and awards.
· Coordinate with colleagues for alignment of activities with organisational goals.
Specific responsibilities and duties
Business Development Strategy and Implementation
· Develop and implement comprehensive business development strategies to identify and secure partnership opportunities.
· Identify and explore innovative areas for development and growth.
· Set clear goals and objectives to measure the success of business development efforts. Analyse market trends and the competitive landscape to inform partnership strategies.
Partnership Development and Relationship Management
· Identify and engage potential partners while building and maintaining strong relationships with existing stakeholders.
· Serve as the main point of contact for key partners, ensuring their needs are met and expectations exceeded.
Opportunity Identification and Market Research
· Identify and evaluate new business opportunities and partnerships that align with organisational goals, including new membership opportunities.
· Conduct market research to recognise trends, opportunities, and challenges in the sector, analysing competitor activities to inform strategies.
· Deliver on existing opportunities and identify new ones, including sponsorship activities for events, projects, programmes, work, events and conferences, and smaller strategic roundtables.
Negotiation and Contract Management
· Lead detailed negotiations for partnership agreements, ensuring favourable terms for both parties, and oversee contract management to ensure compliance and performance monitoring.
Collaboration and Project Management
· Work closely with internal colleagues to align partnership initiatives with business objectives, managing execution to ensure initiatives align with organisational priorities.
· Collaborate with internal teams to coordinate campaigns and promotional events effectively.
Performance Tracking and Financial Management
· Monitor and analyse partnership performance, using data to refine strategies and maximise impact. Prepare regular updates on business development activities and partnership outcomes.
· Prepare budgets and financial forecasts related to business development activities, monitoring and reporting on the financial performance of initiatives and partnerships.
Networking and Representation
· Represent the organisation at industry conferences, trade shows, and networking events to promote business development initiatives and cultivate a strong professional network for future partnerships.
·Engage in community outreach and represent the organisation in public forums to expand its network and promote its mission
Our vision is for an ambitious, trusted and vibrant voluntary sector that works together to enable disabled people to live the lives they choose.



The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job title: Internally this role is known as Partnership Development Lead (New Business)
Location: Based in London, E1. This is a hybrid role with homeworking available in line with Crisis’ Hybrid Working Policy. There is an expectation to be in the office one day a week. There will need to be flexibility to travel to meet with key prospects.
Contract: 12-month fixed term contract, parental leave cover
About the role:
At Crisis, we’re on a mission to end homelessness. We want to work with more businesses who can help make this happen. This is an important leadership role within Corporate Partnerships. We’re looking for someone to lead our new partnerships team to identify, cultivate and secure new high-value corporate partnerships, achieving income targets in-year and into the future. We’ve got big ambitions for income growth; we’re looking for someone to join us on this exciting journey to end homelessness.
You’ll be responsible for collaborating across Crisis to help build and convert our high-value pipeline. We’ve got big, bold ambitions for income growth in corporate partnerships. We’re looking for someone who is a self-starter, who isn’t afraid to try new things, take risks and be entrepreneurial, as well as having a proven track record of winning big. Being equitable is important to us; this role will be essential in helping to win new corporate partnerships that help us advocate for others and challenge injustice.
About you:
- You know how to win big, bold high six-seven figure commercial, brand and strategic partnerships that deliver income and awareness, and you can lead others to do the same.
- You’ve developed winning sector and team strategies, as well as a high-value pipeline of diverse corporate opportunities.
- You’ve got experience of developing compelling propositions for a wide range of corporate prospects, working with others across the organisation to build these.
- You know what a fantastic opportunity looks like across a range of types of corporate partnership; you can accurately value these and know what to prioritise.
- You’re a brilliant leader. You can build strong relationships with people inside and outside of your organisation, and you can inspire and motivate your team to achieve success.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 29 May 2025 23:55
Interview date and location:
- First interviews will be held online via MS Teams on Tuesday 10 and Wednesday 11 June.
- Second interviews will be Tuesday 17 June, ideally in person.
Interview process: The first interview will include a range of competency-based questions. There will be a presentation task in the second interview, which will be in person.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Spires was established as a response to homelessness in the late 1980s. Initially providing a hot meal, clothing, and advice to those who came for help, Spires has developed into an organization that provides a range of services, including day centre style drop ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working.
Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation, reducing the risks they face, and increasing their choices. We assess need, create support plans, and provide ongoing key work to empower people to improve their circumstances.
Purpose of Role:
• Support the effective delivery of Spires services across the range of activities provided,
• Provide casework, support planning, and key working sessions for Spires’ clients.
• Assess and respond to client needs, ensuring high-quality, person-centred support.
Position in Organisation:
Part of the Spires Support Team, reporting to the Head of Clients Services. This is a new position and will work across all of Spires’ services.
Working Contacts:
• Internal: Collaboration with staff and volunteers, particularly the head of client Services, Service Coordinators, and other support workers.
• External: Direct engagement with vulnerable individuals and coordination with partner agencies as part of a multi-agency approach.
Key Duties and Responsibilities:
• Ensure smooth and safe running of drop-in sessions in collaboration with staff and volunteers.
• Welcome and assess new clients, providing appropriate support and referrals.
• Maintain a psychologically informed environment and manage challenging behaviours effectively.
• Supervise and support volunteers.
Outreach and Support Work:
• Engage with individuals in various settings to connect them with relevant services.
• Conduct needs assessments, crisis interventions, and ongoing support planning.
• Assist clients in achieving support plan goals, including attending appointments.
• Work with partner agencies to coordinate multi-agency support.
Information Management:
• Maintain accurate, GDPR-compliant client records and case notes.
• Report safeguarding concerns and contribute to service improvements.
• Keep up to date with sector developments and best practices.
General Duties:
• Adhere to Spires’ policies and contribute to organisational development.
• Engage in personal development and team collaboration.
• Undertake other duties as required, including session cover.
Person Specification:
Essential Experience:
• Supporting people experiencing or at risk of homelessness.
• Working with vulnerable adults with complex needs.
• Managing a caseload within a support setting.
• Maintaining professional boundaries while managing challenging behaviour.
• Liaising with service providers to improve client access to support.
Desirable Experience:
• Working with volunteers.
• Supporting individuals engaged in high-risk activities.
Essential Knowledge:
• Understanding issues faced by vulnerable individuals, including those in high-risk activities.
• Trauma-informed practice and safeguarding principles.
• Confidentiality, data protection, and social care services.
Desirable Knowledge:
• NVQ2/3 or equivalent in a relevant field.
• Understanding of health promotion and sexual health.
• Current UK Driver Licence
Essential Skills and Qualities:
• Flexibility to work varied hours, including evenings.
• Strong communication and IT skills.
• Ability to work under pressure, manage time effectively, and work independently.
• Commitment to inclusivity and equality.
Summary of Terms and Conditions:
• Location: Based at Spires’ Offices, 5 Stockwell Mews, SW9 9GX
• Probation: Six-month probation period.
• Notice: One week’s notice during probation, four weeks thereafter.
• Annual Leave: 35 days pro rata (including bank holidays and three closure days over Christmas).
• Pension: Employer contribution of 5%, employee contribution of 3%.
• Other Benefits: Life and income protection insurance for eligible employees.
• Expenses: Travel expenses reimbursed as per policy.
• Safeguarding: Adherence to Spires’ safeguarding policy; subject to a DBS check.
this is rolling recruitment and we will be actively interviewing throughout the recruitment process.
Please send a CV and covering letter which makes reference to the Job Description.
Spires is a south London based charity that has been supporting homeless and disadvantaged people for over 30 years.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals serves nutritious school meals to children living in some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.
We are recruiting for a Philanthropy and Partnerships Manager (High Value) to join Mary’s Meals UK. The Philanthropy and Partnerships Manager (High-Value) will be responsible for the development and implementation of the team’s Donor Advised Funds (DAF) programme. As a growing area of focus for the team, the role holder will have a significant impact on the strategic development of Donor Advised Funds fundraising at Mary’s Meals. This role will be responsible for creating and managing relationships with Donor Advised Funds themselves, with Donor Advised Fund donors, and for developing our organisation’s skills, resources, and knowledge of this audience.
MMUK is the largest and longest established National Affiliate in the Mary’s Meals network, currently raising c.£20M to support global school feeding programmes, reaching children living some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.
We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance, but for this role you should be within commutable distance of London.
Key responsibilities include but are not limited to:
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Support the Head of Philanthropy and Partnerships (PAP) to develop and implement the High Value Donor fundraising strategy
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Build and steward relationships with Donor Advised Funds, both those we already receive funds from and others across the UK. These relationships will enthuse and encourage Donor Advised Funds to market Mary’s Meals to their donors, resulting in significant gifts to Mary’s Meals, long-term support, and mutually beneficial partnerships
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Identify and secure partnerships with new Donor Advised Providers and Funders, developing warm trusting relationships and appropriate stewardship plans
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Identify appropriate communication possibilities to communicate to our supporters about the possibility of giving through Donor Advised Funds such as through marketing emails or our website
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Identify data needs for recording and managing Donor Advised Funds and donors on our CRM and Dashboard systems
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Work closely with the Head of Philanthropy and Partnerships to expand the organisation’s High Value giving portfolio by proactively identifying and securing new philanthropic opportunities
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Manage relationships with existing High Net Worth Individuals (HNWIs), including those that give through non-cash assets such as shares or where there is potential to engage them through the prospect of DAF giving
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Support the Head of Philanthropy and Partnerships to develop proposals and presentations to attract new innovative philanthropic opportunities
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Work as part of a wider Philanthropy and Partnerships team providing support to other Philanthropy Managers in their respective areas and leveraging and maximising fundraising opportunities
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Collaborate with colleagues across Major Giving and Partnerships (MGAP), Communications, Mary’s Meals International and Data Insights teams to build appropriate supporter journey, communication and engagement opportunities for UK DAF and HNWI Engagement.
About you:
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At least 3 years of relationship-driven high value fundraising and account management
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Ability to think strategically and manage a large and complex workload with good attention to detail
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Experience working proactively with an entrepreneurial approach to network building
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Experience of identifying and cultivating new business approaches so as to grow the high-value portfolio
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Demonstrable evidence of devising, leading and delivering on complex projects with multiple stakeholders
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Excellent written, telephone and in-person communication skills, including presentation skills and networking skills
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Diplomatic and tactful approach with an ability to communicate well with a broad range of people
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Excellent prioritisation and organisational skills
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A commitment to Mary’s Meals vision, mission and values.
Please see the recruitment pack on our website by following the apply instructions on Charity Job.
Applicants must hold full right to work in the UK.
We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.
Applications for this role will close on Sunday, 18 May at 17:00.
Interviews will be arranged on an ongoing basis. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note: If you have any special requirements or adjustments before an interview, please let us know.
£30,750 - £36,800 per annum depending on experience
Hours: 35 per week
Based: Esher/Midlands/Home
Contract: Permanent
Ref: 1526
A major change project has taken place over the last few years to transform our IT systems and support. We have moved to a cloud solution based on Microsoft 365. To support our internal IT roles, we are supported by a managed service provider who are providing ongoing day-to-day support for all our IT users.
This is an exciting role that will play a key part in the delivery of Cranstoun’s IT and digital strategy. You will support the delivery of major business systems projects and support the day-to-day work of the IT team.
You will work closely with the Head of IT and the other IT and Systems Officer in supporting the IT infrastructure and delivering projects to improve the provision of IT and knowledge and digital capabilities across the organisation.
If you are motivated to make a positive difference, have excellent communication skills, able to manage and prioritise your work alongside working as part of a team then this is a great opportunity for you.
Experience of managing a large estate of laptops and mobile devices, Office 365 system administration, dealing with third party suppliers, and working in a customer focussed IT support capacity are highly desirable.
The role involves regular travel to sites, services and premises to support the IT function and infrastructure.
To download an application pack, visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: 30 May 2025.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No. 1061582.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Fuel Bank Foundation, we believe no one should have to choose between heating and eating. Every day, we help people across the UK who are facing fuel crisis—providing emergency financial support, advice, and long-term solutions that create lasting change.
We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships with corporate partners, charitable trusts, and grant-making bodies. If you’re a confident communicator, natural relationship-builder, and passionate about making a difference, this could be the role for you.
About the Role:
As Strategic Partnerships Manager, you will play a central role in driving income growth and increasing the impact of our partnerships. You’ll work closely with the Head of Strategic Partnerships to deliver our partnership strategy—developing new funding opportunities, managing existing relationships, and ensuring excellent stewardship throughout the partner journey.
This is a dynamic and varied role that offers scope for creativity, strategy, and hands-on relationship management. You'll collaborate closely with internal teams to bring partner activity to life, demonstrate impact, and align our work with shared goals.
Key Responsibilities:
- Develop and manage a portfolio of strategic partnerships, including charitable trusts, corporate sponsors, and grant-making bodies.
- Deliver high-quality stewardship and build strong, long-term relationships with supporters.
- Identify and secure new partnership and funding opportunities in line with organisational strategy.
- Create compelling, tailored proposals and pitches that align with partner objectives and Fuel Bank’s mission.
- Track partnership performance, prepare reports and evaluations, and share impact stories with funders and internal stakeholders.
- Collaborate across departments to align partner activity with service delivery and communications.
- Contribute to income planning, forecasting, and the delivery of financial targets.
What We’re Looking For:
- Strong experience in partnership management, business development, account management, or fundraising—ideally within the charity, non-profit or social impact sector.
- A track record of building successful relationships and delivering income growth.
- Skilled in writing proposals, reports, and presenting ideas clearly and persuasively.
- Commercial awareness and confidence working with budgets, forecasts, and reporting tools.
- Strategic thinker with a creative mindset and the ability to spot new opportunities.
- Excellent communication, collaboration, and relationship-building skills.
- Comfortable working independently and managing multiple priorities in a fast-paced environment.
What You’ll Receive in Return:
- Team Support: Join a supportive and collaborative team committed to your success.
- Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
- Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
- Comprehensive Benefits:
- Enhanced pension contributions.
- Private healthcare and access to an Employee Assistance Programme.
- Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
- Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.
The client requests no contact from agencies or media sales.
Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our Westfield Health Cash Plan.
We are looking to recruit a full-time officer to join our Charitable Services team delivering employability support for individuals with a sight and hearing loss across Greater London.
We are seeking a good self-motivated planner with experience of employment services who can develop our delivery of the service across London, helping people to identify and reach their chosen goals. You will have a good track record of delivering support in one to one situations and also in group settings, both face to face and online. You'll also need to be an effective networker who can create and maintain relationships with a wide range of partner organisations.
The people we support have varying degrees of sensory loss, from the mild to the more profound. We are committed to respecting and celebrating the unique personalities and aspirations of each individual as we work with them to identify the most empowering bespoke action plan for them.
Please note that prior experience of working with people with sensory loss is helpful but not essential for this role, as all relevant training will be provided.
Contact us for further details of the job role on 0800 132 320.
The Company
We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.
Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 450,000 people are affected by sight and hearing loss in the UK.
Schedule:
- Day shift
- Weekdays
Work authorisation:
- United Kingdom (required)
Work Location: Office based in central London with regular independent travel across Greater London required.
Application Instructions
To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability. AI generated letters will be overlooked.
We support people who have combined sight and hearing loss which affects their access to information, mobility and communication.

The client requests no contact from agencies or media sales.
Are you a forward-thinking People Diversity, Inclusion, and Belonging Manager with a passion for working in the arts and culture sector?
I am working exclusively with one of London’s most iconic attractions, which is looking to appoint a permanent People Diversity, Inclusion & Belonging Manager (DI&B), paying £42,000 per annum. My client welcomes over 3 million visitors annually, connecting artists, makers, and thinkers to a wide range of audiences. They host a number of events each year that combine the arts and education worlds. It is an exciting time to join the organisation as it goes into its 25th year as a charity, and they are in the process of rolling out their new people strategy and new learning management system. They currently have around 135 full-time staff and up to 200 casual staff working at any one time.
Located in the heart of London, close to several excellent transport links, restaurants and shops, you will be part of a small but high-achieving people team where you will lead and implement their Diversity, Inclusion, and Belonging (DI&B) roadmap. The role also requires someone with an HR generalist background who can help deliver the wider People Team objectives. The charity offers hybrid working, going into the office 3 days per week.
The key responsibilities of the role include:
- Leading and implementing their DI&B roadmap, ensuring strategic goals are met.
- Working closely with the Head of People to integrate DI&B best practice into policies.
- Establishing a framework for their DI&B values, ensuring they are integrated into all areas of the organisation.
- Supporting the design of their DI&B training programs, including workshops, e-learning modules, and facilitated discussions.
- Supporting the People Team on employee relations cases when required.
- Being a trusted point of contact for HR queries, recruitment, onboarding, performance, and pay.
- Supporting the Head of People to drive initiatives which include wellbeing, employee engagement, retention, and development.
Their employee benefits include:
- 25 days plus Bank Holidays
- 8% employer pension contributions
- Tickets to events and entrance to other London Heritage sites
- Option for salary sacrifice
- Season ticket loan
- Cycle to Work scheme
This is the ideal opportunity for a CIPD-qualified (Level 5) HR professional with a background in both HR and DI&B. You will be the focal point for everything DI&B within the organisation, and the role will allow you to use all your knowledge and expertise to help drive forward DI&B.
My client is looking for a data-driven professional who can build excellent relationships across the organisation, building trust and rapport with diverse groups. The ideal candidate would have a background of working in either the arts and culture or charity sector.
The interview process will consist of two interviews. The first interview will be held on MS Teams, and the second will be held in person at their office.
For more information on this exciting opportunity, please get in touch.
For over 100 years, this wonderful organisation has been working to make a meaningful difference in the lives of creative individuals across the UK. In a profession that can be unpredictable, with challenges such as unstable income and health issues, their support is crucial. A wide range of assistance is available to artists during both difficult times and moments of opportunity, helping them reach their creative potential and build sustainable careers in their craft.
Prospectus are delighted to be supporting this wonderful charity with their search for a Trusts & Foundations Manager. A full time, permanent role based in London with hybrid working pattern.
This role oversees delivery of the Trusts and Foundations strategy, including researching and identifying suitable prospects, writing funding applications, and account managing existing Trusts and Foundation supporters. Working with and reporting into the Head of Corporate, Trusts and Events, the post holder will be responsible for working across the organisation to ensure that the most accurate and relevant data is being presented in applications to ensure positive outcomes.
The successful candidate will have demonstrable experience in Trusts & Foundations fundraising at a charity, cultural institution or similar organisation, with a proven track record of securing 5 and 6-figure valued grants in support of an organisation’s key priorities and strategic objectives. The ideal candidate will be a self-starter, collaborative team player with a positive and supportive attitude who embraces and embodies the charity’s values.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.