Do you have a flair for direct marketing that inspires and want to work at one of the top 100 best not for profit organisations to work for?*

Based in the beautiful village of Bartestree, approximately 5 miles east of Hereford city, St Michael’s Hospice has been providing the highest quality care, free of charge, to the local community for over 35 years. This care is made possible by supporters taking part in fundraising events and activities, playing our lottery, shopping at our retail outlets, making charitable grants and donations, leaving gifts in their wills or giving freely of their time to volunteer.

We know that data is the key to doing more and doing it better and we believe that St Michael’s Hospice supporters deserve the very best experience with us. That’s why we’ve created the brand-new Individual Giving Development Manager role – part of the Income Generation Team – to keep this at the core of what we do – and is vital to the ongoing success of the Charity.

The Individual Giving Development Manager is a new and varied role and will be responsible for identifying and maximising income through targeted communications and stewardship, with potential and existing donors, regular givers and Lottery members. This will role will also include development of mid-level donors, legacy marketing and in memory fundraising programmes.

To be successful in the Individual Giving Development Manager role, you need to have an in-depth knowledge of Raisers Edge or similar CRM system, excellent relationship management skills, knowledge of individual giving income channels and impeccable attention to detail. But you also have to bring enthusiasm and drive and ensure our procedures and processes maximise our fundraising.

You’ve got a successful proven track-record of retention and acquisition from direct marketing (both on and offline), digital products and regular giving. You’re creative and innovative in approach; someone with their finger on the pulse when it comes to advances in individual giving and new opportunities for your supporters. You’ve got a nuanced understanding of the supporter journey and how to engage donors effectively for long-term relationships.

As an enthusiastic self-starter with a hands-on approach, in taking on the Individual Giving Development Manager role you will be capable of working independently or as part of a multi-disciplined team. You will be an inspirational leader and provide direct line management to the Lottery Manager.

As well as joining an enthusiastic friendly and committed team, our location is hard to beat – nestled in the stunning Herefordshire countryside, in a state-of-the-art facility with free on-site parking, discounted delicious meals snacks and drinks. We offer a competitive salary and benefits package including 27 days annual leave, plus bank holidays, (rising to 29 days after 5 years and 33 days after 10 years), a Hospice pension, discounts with local suppliers, generous study leave and support for ongoing personal development.  Flexible home working will be considered.

If the Individual Giving Development Manager role sounds like the role for you and you want to work at one of the top 100 best not for profit organisations to work for*, then we’d love to hear from you. Click now and help St Michael’s Hospice continue caring to make a difference to patients living with a terminal illness and their families across Herefordshire and beyond.

* The Sundays Times Best 100 Not for Profit Organisations to work for 2020

This role presents a new and exciting opportunity for someone to work within our growing Academic department, and oversee its administration and organisation. We are looking for a highly organised, efficient and motivated individual who will be based in our head office, to monitor the department’s operations and procedures.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church. In this fast-paced and rewarding role, you will see the expansion and exciting new developments of the vision Barnabas Fund has to support persecuted Christian leaders, pastors, church workers etc. from countries around the globe.

What will you be doing:

You will be involved in monitoring the operations of the department, from keeping accurate filing and databases to supporting students on each study programme. This will see you as first point of contact for students, and their recruitment as well as the main Academic office liaison receiving questions, queries about courses, seminars, lecturers, etc. You will be responsible for processing student applications, enrolment, scholarships and maintaining student records, as well as having full knowledge of the different courses and their content. You will also oversee internal office meetings, appointments, staff schedules, preparation of correspondence, presentations, reports, and perform certain HR functions for the department. Please read all job functions within the attached job description.

What will you need:

• Essential experience needed in previous administrative roles within Academic institutions or in the higher education sector.
• Relevant academic qualifications/training may include office management, clerical and secretarial courses, as well as business and leadership qualifications.
• Very good knowledge of various office management procedures and systems.
• Excellent time management, and organisational skills are essential to this role, including very good attention to detail and the ability to manage multiple tasks, projects etc. required of you.
• Advanced problem solving skills.
• Written and verbal communication skills.
• Planning and project management skills.
• Great proficiency in Microsoft Office and other related office software, Word, Excel etc.
• General HR experience would be an advantage.
• A good knowledge of Christian theology, current affairs, geopolitical issues and world religions would be a considerable advantage.

Salary is dependent on skills and experience.

You will be working within our Academic team from our international office in Pewsey, Wiltshire. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims and already have the right to work in the UK.

Due to the volumes of applications received, if you do not hear from us within 2 weeks of applying, your application will have been deemed unsuccessful. Thank you.

The basics:

• Salary: £40,628-£43,229, depending on experience

• Contract: Permanent, 0.8-1 full time equivalent. Unfortunately applications for job sharing this role cannot be considered

• Location: Our physical office is in London but you can work anywhere in the UK. You must have the right to work in the UK. Unfortunately we’re not able to support work visa applications

• Application process: application form and two interview rounds. We cannot accept applications for job shares at this time unfortunately.

• Closing date: 9am, 19th November 2020

• Contact for questions: see application form on our website.

Possible is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst also acknowledging that people from certain backgrounds are underrepresented in our organisation. We are keen to correct this, so particularly encourage applications from Black, Asian and minority ethnic people; people who identify as having a disability; people from the LGBT+ community; and people who identify as working class (or have done in the past). If you don’t feel confident enough to apply, please get in touch with us for a chat – we’d love to talk to you!

About the role 

Possible exists to inspire people in the UK to take courageous climate action for a rapid zero-carbon transition. We are a growing team of about twenty people based (in normal times) in an office in Camden, north London - with colleagues also working from Bristol, Aberystwyth, Birmingham and Leeds.

As a quickly growing team, we’re in need of someone who loves a challenge, and knows how to make organisations hum. With no time to waste in tackling the climate crisis head on we’re an active, positive team - and always coming up with new ideas. We need to make sure everything we do is underpinned by a smooth running, accountable and efficient organisation so we can have maximum impact - and have fun doing it. That’s where you come in.

We need someone to take an operational lead, assuming a birds eye view over all of our activities and our infrastructure - and ensuring we put into practice the principles and processes we’ve collectively agreed.

From ensuring excellent recruitment practice, to improving staff care and development, to helping build an anti-oppression strategy - this role is all about making Possible an exceptional place to work, and an organisation with impact.

You’ll work in a small team, managing a part time office administrator who will support you and other staff members on key tasks, and have the opportunity to interact with all areas of Possible’s work. If this sounds like something you could get along with - we want to hear from you.

Key responsibilities

• HR and staffing

  • Oversee all recruitment and staff contracts and ensure recruiting managers are supported through recruitment processes to find high quality and diverse candidates.

  • Ensure staff induction processes are up to date, adequate and followed - and support line managers to do so.

  • Ensure our staff management & review processes are fit for purpose, update where necessary, and support managers to deliver successfully.

  • Ensure holiday and other absences tracking is kept up to date.

  • Support senior management in tracking and assessing staff capacity and resource management.

  • Support senior management in ensuring staff mental health and employee assistance programmes are implemented and monitored

  • Line management of an office administrator to support you and other staff members’ operational tasks.

  • Ensure management of employee’s and trustees’ personal data according to best practice.

• Governance

  • Support the senior leadership team to schedule and organise quarterly board meetings, oversee minute taking

  • Support senior leadership to schedule and organise regular all-staff meetings, management team meetings.

• Training and development

  • Help to monitor and inform individual and team training priorities, in conjunction with line managers and team leaders, and manage the training budget.

  • Support, and where necessary lead on coordinating, organisation-wide development processes.

  • Support staff members to develop programmes for and organise two staff away days every 12 months

• Policies and process

  • In conjunction with senior management, ensure that internal policy and process is fit for purpose, up to date, responsive to staff needs and accessible.

  • Oversee internal comms processes, including email, Slack and google calendars and ensure that the team  abide by agreed systems and etiquette

  • Ensure our staff digital internal staff handbook is kept up to date and accessible

• Office, facilities & IT management

  • Ensure appropriate office management, and ensure our office is compliant with wider relevant health and safety regulations

  • Lead on coordinating and tendering for any physical office improvements, or required office repairs and maintenance

  • Act as a point of contact for external contractors, service providers and utilities

  • Ensure all staff have adequate IT resources to be able to fulfil their roles, and that staff have appropriate tools to be able to work safely and effectively from home if required.

  • Ensure our organisation-wide online filing system is updated and managed, to ensure all staff have easy access to relevant files - and are storing files appropriately for others.

• Project support

  • Ensure project managers complete project and action reviews, and that review templates are fit for purpose

  • Support our head of fundraising and director of campaigns in implementing organisation-wide monitoring and evaluation processes 

  • Work with project leads to prepare, review and sign off contracts, MoUs, Heads of Terms, service agreements etc with external project partners.

About you:

To make our shortlist, you’ll need:

• Excellent organisational skills

• Excellent people skills, the ability to work well with a wide variety of personalities

• Experience of developing and maintaining high quality internal charity process

• Experience of, and passion for, excellent recruitment practice and supporting staff and team development

• Good written and verbal communication skills, and familiarity with online shared working platforms - e.g. GoogleDrive

• Ability to work on own initiative to solve problems and prioritise workload; a ‘can do’ approach and a willingness to muck in.

• Passion for helping build progressive, diverse and supportive working cultures

If wouldn’t hurt if you had some of this too (but don’t worry if you don’t)

• Experience of HR processes, line management of junior staff, and approaches to organisation-wide staff resource management. 

• Demonstrable commitment to Possible’s positive approach to climate campaigning and a passion for achieving climate justice.

• Enthusiasm for challenging traditional power structures and working in horizontal / non hierarchical ways. 

• Experience of, and passion for, approaches for diversifying organisations, in line with our commitment to environmental justice.

About Possible

Here at Possible, we have a vision for a low carbon Britain that has been built by and belongs to everybody.

To get there, we dream up projects, build tools and spread success stories to make sure everyone has the help and inspiration they need to play a role in tackling climate change. Our work cuts carbon, but because we work on cultural as well as technical levels, we get people talking about climate change action too. We want our projects to take on the world, so it is always about more than just a solar panel here, or an LED there - it’s about groups of people working together to change the world.

Our values: 

Inclusivity, trust and respect, creativity, shared ambition, positivity, caring and kindness, integrity, and openness. 

These aren’t just buzzwords to make us feel warm and fuzzy, they are what guide our actions and our organisational culture. Away-days help to keep these values alive and we work together to keep our team as supported, empowered and cared for as possible. We’re run by a team of directors rather than one single CEO, and we’re committed to reducing hierarchy wherever possible.

We are committed to supporting people with marginalised identities who are under-represented in our organisation. If you have any questions about the job or how we do things at Possible before you apply, email the contact in the application pack on our website - and we'll arrange a call.

Workplace benefits include:

• 25 days paid holiday pro rata (+ bank holidays and three days at Christmas)

• Flexible working

• Paid volunteer leave

• Bike to work scheme

• Access to workplace e-cargo bike, if London based

• Paid journey days for low carbon holiday travel 

• Childcare vouchers

• Good maternity and paternity leave

• Employer pension contribution

• Access to complementary Headspace account (mindfulness and meditation app)

• Access to our workplace employee assistance programme, including free counselling sessions and financial advice

• Job Title: Head of Finance
• Contract type: Permanent 
• Starting date: ASAP (December 2020 - January 2021)
• Department: Finance
• Line Manager: Chief Executive Officer
• Location: London office, Old Street. We are temporarily working from home as a result of the COVID-19 pandemic. 
• Hours of work: 1.0 FTE (equivalent 37.5 hours per week) 
• Benefits: 5% employer pension contribution, 28 days annual leave plus Bank Holidays and additional closure days in December
• Application deadline: 10:00 (UK) Monday 16th November 2020

We are looking for a Head of Finance who is excited to work at an organisation which values the following principles:

1. Fairness, openness and decency: As the Head of Department with accountability for finance across the organisation, your role will be to ensure that our financial policies, procedures and systems are robust yet workable – for our staff, for beneficiaries and other stakeholders.  You will value ‘diversity’ in its widest sense, and will be an ‘enabler’, working with the CEO and Leadership Team to provide clear financial analysis and embed sound financial practice into day to day decision-making.  You’ll provide proactive support and guidance to your colleagues, and will strive to make ‘finance’ a positive, empowering and engaging experience.  You will be a fair, supportive and enthusiastic leader of your team, providing leadership and guidance on personal, professional and technical development.

2. Ensuring our programmes are helping to challenge injustice and inequality:  We must use our organisation’s financial resources in the best way possible to deliver maximum impact for our beneficiaries.  As a key member of the Leadership Team, you will work with your colleagues to ensure that we develop trainings and programmes which are founded on sound financial principles and an informed understanding of costs and pricing.  In close liaison with the CEO, you will be excited at the prospect of seeking and developing partnerships with funders which focus on effective, efficient and impactful use of funds, supported by clear and timely reporting.  You will relish the opportunity to guide the Trustees in their strategic finance and business planning discussions, providing insightful management and monitoring information which highlights challenges and risks, as well as opportunities.

3. Balancing process and pragmatism:  As a relatively small but ambitious and growing organisation, we know that we have to make trade-offs about what to prioritise. We need to mitigate and minimise financial risks where we can, and build a sustainable financial base, culture and systems to support our plans for the future.  As an experienced Head of Finance, you will have a keen understanding of the critical balance between prudence, financial control, bureaucracy and the need for ‘audit trails’, whilst encouraging flexibility, responsiveness and innovation.  Engaging your colleagues – especially those who are not primarily in a ‘finance’ role or confident about ‘finance’ – will be crucial in helping you to successfully address this part of your role.

4. Supporting a learning approach and encouraging innovation:  We need to be nimble and keen to try new things, but also quick to understand if they are successful or not.  You will draw on your expertise and creativity to actively seek opportunities to ‘do things better’ whether in relation to advising on financial governance and compliance, or through considering changes to the organisation’s financial processes and systems.  You will seek and value the views of your colleagues and key stakeholders, and will work collaboratively with the Head of Operations and other Leadership Team members to collectively address concerns and to continually look for opportunities to champion financial best practice.

5. Passion for our purpose:  Whilst we believe that it is not crucial to have experience within any particular sector, it is important that every member of our senior team has a passion, and optimism, for our mission and ways of working.  As Head of Finance you will be passionate about conveying Campaign Bootcamp’s story and call for action ‘through’ and ‘beyond’ the numbers – whether that’s in relation to the information on our website, reports for funders, regular management reports, or the annual statutory reporting process. 

Role description:

Your role as Head of Finance will centre on four key areas:

1. Helping the organisation grow its impact by:

• Leading and developing the finance team (Finance Officer, and Finance & Business Support Manager) who are well-motivated, productive, and who are enthused to support their ‘non-finance’ colleagues to take ownership for the financial aspects of their roles. You will use your experience to ensure that the organisation’s finance and related systems ‘enable’ growth in order to deliver maximum charitable impact.
• Advising and supporting the CEO, the Board and the Finance and Fundraising Committee through providing technical input and financial analysis, modelling and scenario planning to inform their decision-making.  You will take a lead role – with the CEO and Head of Income Generation - in the development of the financial strategy and business plan to support the organisation’s overall strategic priorities.
• Working with the Finance & Business Support Manager to produce timely, accurate, insightful and incisive management and forecasting information for staff colleagues and Board members.  You will consider and implement the most effective way to portray financial and non-financial indicators which highlight and address organisational challenges and risks as well as opportunities.
• Working with the CEO and Head of Income Generation, you will seek and develop partnerships with funders which focus on effective, efficient and impactful use of funds, supported by clear and timely stakeholder reporting.

2. Providing strong, fair and insightful financial leadership which ensures we are a compliant and financially sustainable organisation by:

• Sensitively and appropriately challenging financial systems and processes where you feel that they could be enhanced to improve efficiency and effectiveness.  You will balance consideration of risk and compliance, with the needs of the organisation’s staff and the circumstances of its beneficiaries.
• Leading – in conjunction with the Head of Operations – the development and implementation of the organisation’s financial systems and controls.  You will blend commercial knowledge with experience of charity best practice / requirements and risk management.
• Working with the CEO and Leadership Team to develop the annual budget and business plan, and managing the input of the budget into the accounting system.  You will lead the organisation’s re-forecasting process (2-3 times annually) and support colleagues with information for financial assumptions, scenario planning, coding, and cost / pricing structures - particularly relevant for the ongoing development of sustainable future income streams.
• Leading the relationship with the external auditors to ensure that the statutory audit process is efficient, cost-effective and extracts maximum value for the organisation.  You will guide the Finance & Business Support Manager in the production of the draft statutory accounts and you will ensure that the Annual Report and Accounts comply with relevant accounting and reporting requirements, particularly in relation to fund accounting, income recognition, cost allocations and other charity / SORP requirements. You will advise and support the Finance and Fundraising Committee and the Board as they develop, review and approve the Annual Report and Accounts, in order to discharge their responsibilities in this important area.

3. Ensuring our financial governance is fit for purpose, and is aligned with our mission, vision and culture by:

• Ensuring that the organisation is compliant with all relevant financial, accounting, tax, VAT legislation and regulations; you will create time to ‘horizon-scan’ and research upcoming developments in financial, charity and governance best practice for discussion with the CEO, Leadership Team and Trustee Board to ensure that all responsibilities and obligations in this area are appropriately addressed and discharged.
• Overseeing particular areas of financial development, improvement or risk on behalf of the Board, as delegated through the CEO; you will develop and value regular liaison with the ‘Finance’ Trustee and Finance and Fundraising Committee.
• Providing financial and management information for the CEO, Board and Finance and Fundraising Committee on a timely basis, including KPIs and commentary; You will be expected to attend and present at the required meetings, and will be responsive to questions and suggestions, and requests for further analysis or information.
• Acting as a strong role-model to promote the culture, principles and values of the organisation in a practical and visible way at a senior level.

4. Continually reviewing and improving how the organisation runs by:

• Overseeing the day to day operation of the finance function, including the use and proactive development of the accounting system (currently QuickBooks), and implementation of other financial systems and processes throughout the organisation.  You will proactively engage with users to ensure that the financial systems continue to best support the organisation’s needs and challenges.
• Supporting the Finance Officer and the Finance & Business Support Manager with the production of accurate and timely financial reports.  You will act as a sounding board and quality control, and will support your team in resolving queries from their ‘non-finance’ colleagues.
• Encouraging increased financial awareness and understanding of financial matters, and appropriate ownership of financial and budgetary responsibilities by staff in other teams; in conjunction with your team, you will develop and implement tailored financial training and appropriate support structures for your ‘non-finance’ colleagues to help them deliver their objectives better.
• Engaging with the Head of Income Generation and their team to ensure effective use of the Salesforce and other fundraising systems.  Together, you will agree mutual responsibilities to ensure clarity of tasks and prompt and accurate financial / fundraising / funder data and reporting thereof.

General

• Work in a sustainable manner with consideration of the natural environment.
• External customer service: answer the general Campaign Bootcamp phone via Circleloop and emails relating to fundraising via the charities inbox.
• Any other reasonable tasks as directed by your line manager.
• At all times adhere to relevant legislation including GDPR.
• At all times take personal responsibility for exhibiting behaviours in line with the person specification and the values of Campaign Bootcamp.

Person specification:

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

Essential

• Recognised UK or equivalent accounting / finance qualification (for example, CCAB or CIMA) and full membership of the accounting / finance body
• Evidence of up to date and ongoing commitment to continuing professional and personal development which is relevant to this role
• Working knowledge of finance and reporting, accounting, tax, payroll, governance requirements / regulations / best practice as applicable to Campaign Bootcamp
• Working knowledge of financial policies, systems and controls which would be relevant for Campaign Bootcamp (refer to the role description)
• Experience of leading, motivating and developing staff in a finance team / function, and in a wider organisational context, to achieve results against team / organisational goals
• Experience of working collaboratively and proactively with colleagues at a senior management / leadership team level
• Experience of actively shaping strategic, financial and business planning in a commercial and / or charity setting
• Experience of successfully leading finance and / or systems projects and influencing change within the wider organisation

Desirable

• Working knowledge of payroll systems, processing and regulations; ability to oversee a payroll function and liaise with an external payroll bureau
• At least 5 years’ experience of working in a not for profit / charity finance role, preferably at manager or equivalent level
• Experience of working effectively and proactively with Board members and Finance (or equivalent) Committees; ability to inspire Board level confidence in your work
• Experience of building and sustaining successful relationships with funders
• Experience of working in an organisation focused on championing the rights of, and voice of, groups who may otherwise be viewed as disadvantaged and / or marginalised

SKILLS, ABILITIES & QUALITIES

Essential

• Competent at using accounting software, such as QuickBooks or equivalent online / Cloud-based packages in a physical and virtual (remote working) office environment
• Competent at using IT packages such as Word, Excel, Powerpoint in a physical and virtual (remote working) office environment
• Proficient at developing and producing timely, insightful and incisive financial and management information, including financial and non-financial Key Performance Indicators, and adapting this for all levels of staff, and for Board members
• Excellent communication skills, including the ability to communicate complex financial information and requirements to non-finance colleagues
• Strong leadership skills; proven ability to develop teamwork and build trust and commitment within your team and across other departments
• Ability to effect positive change through consultation with, and effective influencing of, staff at all levels within an organisation - especially non-finance staff
• Highly developed personal and interpersonal skills; demonstration of tact, teamwork, diplomacy and high standards of integrity
• Ability to develop and lead relationships with external auditors, in line with budget and within Board reporting deadlines [Desirable – for this to be in a not for profit / charity context]
• Ability to build effective relationships with, and inspire the confidence of, funders
• Passionate about promoting equitable opportunity in the workplace and / or service delivery, and in the wider society
• Awareness of how systemic injustice operates in our society; tangible commitment to progressing and achieving sound practice in relation to inclusion and diversity in their widest sense
• Ability and desire to be a strong internal role model, and enthusiastic ambassador for Campaign Bootcamp

Desirable

• Competent at using other IT packages and systems such as Salesforce, G-Suite, Slack, Zoom in a physical and virtual (remote working) environment

If you have any questions about this role please contact hr {at} campaignbootcamp {dot} org

BID Services is a charity. We work in partnership with children, young people, adults and their families and carers. We support people who are deaf, hard of hearing, visually impaired, have a dual sensory loss or other disability. 

BID Services is looking for a highly motivated and experienced individual to join our senior management team. The Head of Operations will take on a key role, leading and managing day to day operations/services in line with the organisations strategic plan and contract requirements. Experience of leading a wide range of services and projects is essential.

As Head of Operations you will report to the Chief Executive and work closely with the senior management team. You will have experience within the health and social care/disability sector and a good working knowledge of safeguarding and relevant legislation including the Care Act. Ideally you will have experience as a practising social worker however this is not essential. 

You will have a proven track record of delivering high quality services alongside effective contract management/compliance and performance management. You will need to be financially and IT competent with experience of working with databases and quality assurance systems. A commitment to co-production, co-design and delivery is essential.

A flair for networking and building relationships that lead to income generation and contract acquisition is also a requirement as you will be have to work closely with our Business Development Team to develop and mobilise new services. A commitment to co-production, co-design and delivery is essential.

BID Services is an excellent place to work, we are committed to putting those who access our services at the centre of all that we do and we recognise staff as our greatest asset. As an organisation we have a business mind set but never lose sight of our caring ethos. If you are looking for an exciting new challenge as part of a successful senior management team we would love to hear from you.

This role is based in our  Head Office in Birmingham or flexibility to be based in one of our areas of operation

Closing date: 9am on 3rd November 2020

Interview date TBC

The Disability Resource Centre (DRC) is a leading disability organisation operating in Birmingham, Solihull and the wider West Midlands.

Our mission is ‘to build a sustainable business to empower disabled people to take control of their own lives and to actively seek out opportunities to achieve their full potential as individuals in mainstream society’.  This is at the heart of everything we do.

We are seeking a highly motivated and experienced individual to lead and manage our day to day operations including the effective delivery of all programmes and services and the running of the Information, Health and Wellbeing Centre in Birmingham.

Candidates should be educated to degree level or equivalent; have experience of working at a senior management level leading direct service delivery comprising a complex array of programmes; and have a proven track record in effective contract management, quality and continuous improvement, performance management together with financial, legal and contractual compliance. Knowledge of the health, social care and/or employment and skills markets would be advantageous.

For further information, please download the relevant job details pack or visit DRC’s website via the apply button.

Closing date for applications: 5.00pm on Friday 6th November 2020.

Interviews will be held on: Monday 16 November November 2020.

The Helen Bamber Foundation (HBF) is a pioneering Human Rights charity supporting refugees and asylum seekers who are the survivors of extreme human cruelty. The people we work with have been subjected to atrocities including state-sponsored torture, human trafficking, religious and political persecution, forced labour, sexual exploitation, and gender-based and ‘honour-based’ violence. Recognising the complexity of each client’s suffering and needs, HBF offers specialist services within a Model of Integrated Care encompassing: therapy; medical advice; legal protection; counter-trafficking support; housing and welfare advice; and community and integration.

HBF exists to ensure that all survivors of trafficking and torture are free and healthy (both physically and mentally), are safe, are protected from re-victimisation, detention and poverty, and have the ability and agency to integrate in and contribute to the communities around them. HBF also uses its unique expertise to drive change and improve practice and policy for all survivors.

We are innovative, ambitious and compassionate. The bravery and resilience of our clients is an inspiration to all the team at HBF.

Purpose of the job

This is an exciting time to be joining HBF as we are successfully driving forward our strategy to increase impact and income, and have recently become a group structure with the addition of Asylum Aid to the Helen Bamber Foundation Group team.  You will be joining Helen Bamber Foundation Group at a time when we are looking forward to the next phase of the charity’s development. As the Director of Finance & Operations, you will oversee the financial management and financial control of the group, ensuring that the charity’s operations continue to be financial sustainable and based on robust financial planning. You will also oversee all non-frontline areas of operations for the charity, leading a small team to ensure the efficient running of the charity and offices. 

Working closely with the bookkeeper and the CEO, you will manage the processing of payroll and payments, produce and monitor monthly management accounts, monitor income, develop an annual budgets, and create the annual accounts for the audit process.  With the recent addition of Asylum Aid to our charity we are also looking to increase the team to deliver the necessary finance support for the Legal Aid Authority engagement.

You must have experience of strong financial management, as well as accounting procedures and ideally would hold a Recognised Accounting Qualification. You must be able to work under pressure, manage your time effectively and have strong communication skills.  You will be overseeing the organisational risk register and helping to ensure improvements in its support systems including sourcing a new premises.  Our current lease expires in April 2023.

This position is key to helping the Helen Bamber Foundation to deliver its ambitious strategy to increase impact on all survivors of trafficking and torture.  

HBF is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation.

Please note that the successful candidate will be offered the job subject to suitable references and a DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.  

Please submit an up to date CV and a covering letter by 9am on Monday 30th November by outlining your relevant skills and experience, as well as how your previous experience that matches the listed responsibilities and person specification. Please state in your covering letter when you would be available to start the role. Interviews are scheduled to be held on Wednesday 8th or Thursday 9th December and will be conducted either via Zoom or in person. 

We particularly welcome applications from those from Black, Asian, Minority-Ethnic, refugee and migrant backgrounds. 

If you have any enquiries or would like to speak to someone about the role please contact Kerry Smith.

 We regret that we can only respond to applicants who make it to the interview stage.

Head of Operations 

London

£45-49k

WHATEVER IT TAKES (WIT) will break the destructive cycle of children and young people committing crimes so that, instead, they make a positive contribution to our society and build better lives for themselves. 

WIT is in start-up mode and looking for a dynamic Head of Operations to join our leadership team to develop WIT’s central function so the Charity can thrive.

Join us and be part of building an organisation that is going to help young people untangle their lives and change their futures.

The Head of Operations will:

• Be the ‘go-to’ person in the organisation who can get things done, problem solve and make judgements about when to refer to others.

• Ensure the smooth-running of WIT’s day-to-day Central Operations and manage all necessary support systems including Finance, IT, HR and Legal.

• Manage governance and ensure statutory compliance to the Charity Commission and Companies House.

You will bring the following attributes to this highly fulfilling role:

• A successful track record operating at a management level in an organisation, ideally within the not-for-profit sector, through start-up and scaling phases.

• Thorough understanding and experience of managing business functions such as Finance, Governance, HR, IT, Operations and Communications. 

• Passion and commitment for the organisation and the people it will help, coupled with the attention to detail and tenacity to ensure the success of everything the organisation does. 

WIT recognises the destructive cycle of children and young people committing crimes disproportionately impacts BAME communities. Therefore, we are especially interested in hearing from applicants who are Black, Asian or from a minority ethnic background for all WIT roles to help us ensure our delivery reflects the lives of the children and young people we are seeking to support.

Closing date: 5pm, Thursday 5th November 2020.

For more information:

Please download the Job Description from below.

please apply with a Covering letter and a CV

Age UK East London aims to be an organisation that enables older people to:

• Retain maximum possible choice over the direction of their lives;
• Maintain and improve health;
• Prevent social isolation;
• Live in physical environments suited to their changing needs;
• Have as many opportunities as possible for involvement in fulfilling community and leisure activities.

Older people and their carers are our partners in everything we do.  We aim to keep our work:

• Personal
• Safe
• Expert
• Progressive
• Respectful

The Director of Finance and Operations (DFO) ensures Age UK East London (AUKEL) has a strong financial management and robust operations needed to deliver its mission, leading on all AUKEL’s organisational budget planning and management, audit, compliance, and infrastructure functions. They are a key member of our Senior Management Team and play a key role in strategic and operational decision making.

The DFO is responsible for developing and monitoring the organisation’s annual budget; undertaking forecasting and reforecasting as needed; ensuring that the organisation remains compliant in terms of both its finances and its operations; overseeing the Business Support team.

The Business Support team is comprised of the Operations and HR Manager, the HR Assistant, the Accountant and the Evaluation Officer.

AUKEL is a respected provider across East London and this role offers great challenge and opportunity to shape the organisation as we implement our plans for growth in the coming years. Please join us and play a key role in building and developing our finance and operations function to enable AUKEL to grow its resources and deliver greater, more sustainable impact.

AUKEL believe that a diverse workforce leads to an organisation that is more open, creative and gets better results. We want our team at Age UK East London to represent communities we serve.

Job purpose

• Strategic responsibility for Finance, GDPR, Premises, HR, Evaluation & IT.
• Develop and deliver effective finance and resource strategies which support AUKEL’s strategic aims, income generation and operational plans.
• Working with our IT provider, develop and deliver effective IT and technology strategies that make us more effective and efficient.
• Work closely with the CEO as a member of the Senior Management Team helping formulate and implement the strategic direction of AUKEL.
• Work closely with the Trustees, Directors, and senior managers to plan, challenge, monitor and take corrective action as required.
• Manage key external relationships and negotiate on behalf of AUKEL.
• Provide company secretarial support to AUKEL and subsidiary companies and liaise with external auditors in producing subsidiary accounts.
• Ensuring the offices and facilities function well and in compliance with the relevant legislation.
• Being a key point of reference on legal, contractual and regulatory issues.
• Being alert to the risks facing AUKEL and they ways they can be mitigated.

Key tasks

• Oversee the finance function, ensuring proper administration of AUKEL’s financial affairs; advising and assisting the CEO and SMT on budget and financial planning strategies; monitoring and revising the budget in line with changing demands and projections and recommending actions in a timely manner to ensure the financial sustainability of AUKEL.
• Ensure the timely and efficient operation and financial accountability of AUKEL and any subsidiaries (currently dormant) through robust accounting and reporting systems and controls.
• Develop and implement robust financial forecasting together with policies and systems to integrate financial reporting with activity and other information in order to ensure the most effective use of all resources.
• Maintain the financial viability of the organisation through regular reporting and supporting or challenging the programmes and income generation plans.
• Advise (and where appropriate lead) on growth opportunities.
• Ensure the cost effective management of other services (e.g. HR, IT, Evaluation, Premises, GDPR, Legal).
• Overall responsibility for ensuring AUKEL complies with its data protection obligations as Siro.
• Provide professional leadership to ensure that the team are highly trained, motivated and resourced t deliver excellent services.
• Lead on production of annual report and accounts.
• Advise the Board and Finance Sub Committee as necessary.

Person specification

Essential

• ICAEW/ACCA/CIMA/CIPFA qualified or equivalent
• Proven success at managing and directing resources at a senior management level
• Possession of financial and business acumen to plan and manage budgets and achieve value for money both internally and through external contracts and opportunities
• Sound and objective judgement and decision making skills coupled with high levels of integrity, impartiality and ethics
• Ability to think strategically, analyse problems, make balanced judgements, influence decision making and translate ideas and policy into delivery
• Ability to operate effectively under pressure
• Ability to build, challenge and maintain strong relationships and partnerships with key internal and external stakeholders
• Ability to build, motivate and inspire effective teams, both holding them to account through rigorous performance management and the delivery of hard outcomes and using interpersonal and influencing skills to build consensus, change perceptions and attitudes and to manage conflict and challenge constructively.
• Effective communication skills with ability to adjust style appropriate to a range of audiences
• Effective delegation skills, to monitor progress regularly and offer timely support where necessary
• Data protection and GDPR knowledge and experience
• Effective Excel skills
• Strong verbal and written communication skills
• A genuine commitment to the principles and goals of AUKEL, passionate about older people and keen to make a difference.

Desirable

• Experience of CRM systems e.g. Charity Log, etc
• Experience of Theories of Change and Evaluation functions
• Experience in the not for profit sector
• A sound practical knowledge of charity accounting and SORP
• Experience managing an outsourced IT function
• Experience managing turnovers of around £2m pa
• Experience of managing finance for over 15 departments

Post Title: Talking Therapies: Operations Manager

Contract: Permanent

Reports to: Head of Operations

Responsible for: Suicide Bereavement Liaison Support Worker

Part Time Counsellor

Online Counselling Coordinator

Counselling and Office Administrator

Volunteer Counsellors

Salary: £30,000 per annum pro rata (£24,324pa actual for 30 hrs)

Location: Aylesbury, or High Wycombe offices and some home working required.

Hours of Work:  Part-Time 30 hours per week

Holidays: 25 days p.a. pro rata plus bank holidays and 2 additional wellbeing days pro rata

Probation: 6 months

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind was founded in 1914 as Buckinghamshire Association for Mental Health. The charity is independent and responsible for its own governance and income generation. We are proud to be affiliated to national Mind (the leading mental health charity in England and Wales) and to play our part in a diverse network of over 140 other local Mind associations.

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Working from offices in Aylesbury, Chesham and High Wycombe we provide high quality services to some of the most isolated and vulnerable members of society. Services include wellbeing activity groups and peer support, older adults' dementia support, Safe Haven crisis service, befriending, community partnership outreach services, peer support in schools’ projects, employment support and counselling.

Buckinghamshire Mind has over 500 volunteers (including 16 volunteer counsellors, 400 peer ambassadors/mentors in schools and over 100 in befriending partnerships). These dedicated individuals support our passionate staff team alongside an active service user council, who all ensure our services are tailored to need and are of the highest quality. 

Purpose of the Role

This is an exciting time of growth and distinction for our Charity. We delivered our 2016-2019 strategic goals boldly and ahead of schedule and are currently pulling together a new strategic blueprint for the future. This role supports our vision for our strategic ambitions to enhance, develop and expand our Talking Therapies services.

The current services comprise our busy, well-established face to face and Online Counselling Services and a highly regarded Suicide Bereavement Liaison Support Service.

This is a Senior Operational Management position in a thriving organisation and requires an experienced counselling practitioner who is BACP, UKCP or BPS accredited. This role would suit an experienced practitioner/therapist who is looking for a more managerial, influencing role which includes budget, income generation, line management and service design responsibilities.

It is essential that applicants have experience and practice of mentoring trainees, assessing clients, delivering counselling, facilitating supervision and working in an income generation/business model organisational setting. They will also need to demonstrate a willingness to embrace and develop a broad range of counselling business models and short-term counselling modalities. Additionally, applicants will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

The successful candidate will need to demonstrate high levels of professionalism, leadership and management skills. Close liaison with the Head of Operations, Finance Manager and the Counselling and Office Administrator will be an integral part of the role.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Line management

• Provide effective monthly line management to 1 x part time Counsellor, 1 x Suicide Bereavement Liaison Support Worker and 1 x Counselling and Office Administrator and a team of Volunteer Counsellors.
• Line Management tasks will include; coaching and performance development, probation reviews, 1:1’s, supervisions, team meetings, annual appraisals, development plans, identifying training opportunities/needs and responding to ad-hoc support requests.
• Ensure staff understand and follow organisation and department policies and processes, including prompt and accurate completion of assessments and other administrative tasks.
• Ensure excellence in the recruitment, training and ongoing support of volunteer counsellors including organising an annual volunteer development calendar and a celebration event.
• Supervise groups of (up to four) volunteer counsellors and support/manage the remainder of the volunteer counsellors to access their own supervision and external support.

• Support the Head of Operations to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

Service day to day management

• Coordinate, manage and lead a safe, professional and accessible Talking Therapies suite of services.  
• Develop and review appropriate contracts, policies and procedures, including referral, cancellation, assessment, financial and administrative procedures.
• Ensure all staff have read and understood and adhere to said policies and contracts.

• Ensure the Counselling and Office Administrator carries out the following duties:

• Allocate/book in clients for assessments;
• Allocate/book in clients to suitable free counsellors for start dates
• Maintain and manage the counselling and suicide bereavement waiting list including client record systems in line with GDPR.
• Ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics monthly.
• Responds to information requests from staff, clients or external organisations efficiently in a timely manner.
• keeps bookings/diaries/room allocations up to date and keeps clients informed of where they are within any waiting lists (if appropriate).

• Hold regular team meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications.
• Ensure counselling is carried out in a safe physical and/or online/telephonic environment, including providing staff cover whilst physical counselling taking place or on call cover for debriefs.
• Ensure Buckinghamshire Mind retains organisational membership of BACP and adheres to BACP ethical framework for the counselling professions.
• Assist with any allocation of complex clients to the right ‘counsellor’ - as far as is practicable.
• Ensure client assessments are carried out face to face wherever feasible (or requested) or ensure that - for online or telephone assessments - counsellors are suitably experienced and have had the right training to carry our remote assessments.  
• Ensure that the counsellor’s ‘counselling contracts’ are kept up to date, that all counsellors have clearly explained the terms and conditions of service to clients who have signed the relevant administration forms and have agreed to have their fees collected as agreed. 
• Manage income from counselling clients either via card, charity checkout or similar and ensure all money fees are kept surely and banked where appropriate.
• Ensure all client records are kept in line with all Bucks Mind GDPR policies and procedures. 
• If fees are a barrier to support for clients, ensure counsellors have significant knowledge to be able to refer elsewhere to alternative free support where appropriate (such as CBT via Health Minds).

Operational Management

• Work with the Head of Operations to manage the Talking Therapies services across the organisation effectively and in line with organisational values and performance KPI’s.
• Develop and implement a business plan and a sustainable business model for our counselling services.
• Attend and participate in quarterly contract review meetings with Public Health for the monitoring of the pilot Buckinghamshire Suicide Bereavement Support and Liaison Service.
• Monitor grants and collect evidence against KPI’s for end of grant/funding reports and evaluations – write up reports in collaboration with Finance Manager.
• To interpret performance and impact data and be responsible for reporting against service targets to the Head of Operations as and when required.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets from service delivery.
• To support the Head of Operations to mobilise new services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop service provision for people with mental health needs.

Financial Management

• Manage the counselling budget, including forecasts and income targets; collaborating with the Finance Manager and the Head of Operations as required.
• Client fee generation; ensuring all counsellors follow protocols and adhere to policies regarding fees.
• To work with the Head of Operations to ensure sound day to day financial management and work within agreed operational budgets; contributing to the annual budgeting cycle.
• Offset any gaps/shortfalls in counselling income generation forecasts by writing, or assisting in writing bids, for grants and trusts fundraising.

Quality and Compliance

• To be the designated Deputy Safeguarding Lead – training will be given.
• Ensure Safeguarding is maintained within services and carry out investigations in consultation consult with Safeguarding Team, as required.
• Ensure any counselling, suicide bereavement visitors to Bucks MIND properties are aware of building H&S procedures and provide induction (and PPE) where appropriate.
• To support the Head of Operations to draft and update operational policies (as pertaining to talking therapies services) when required and ensure a consistent approach throughout the organisation.
• Ensure all staff and volunteer teams are issued with and understand the use of personal alarms and where appropriate lone working procedures. 
• Ensure that client complaints are investigated and dealt with appropriately.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision; responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.
• Review client evaluation and feedback to maintain and improve provision of service. 
• Use client evaluation as evidence of efficacy of service for funding opportunities.

Organisational

• Attend Operational Managers meetings and action tasks as appropriate.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.
• Work alongside line managed staff; establishing proactive working relationships
• Work closely with HR and Finance Manager to ensure operational issues are co-managed effectively.
• Assist the Head of Operations to produce a quarterly Operations reports for the Board of Trustees.
• Keep the Head of Operations fully informed of matters relating to operational delivery.

• To support the Head of Operations in the delivery of the organisational strategy with the aim of ensuring the sustainability of Buckinghamshire Mind.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role on occasions involves out of hours working and a willingness to work flexibly is required.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Buckinghamshire Mind Talking Therapies: Operations Manager.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your CV as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Qualifications and experience

• 5 years post counselling qualification experience (E)
• Recognised qualification in counselling or psychotherapy (Level 4 two-year diploma minimum) (E)
• Significant experience of client assessments (E)
• Minimum of certificate in counselling supervision or equivalent experience (for example approx.10 years of counselling experience.) (E)
• BACP accreditation/UKCP reg or equivalent (E)
• Significant adult safeguarding experience (E)
• Management Qualification or similar experience (E)
• Membership of a professional body, preferably BACP, UKCP or BPS (E)
• Experience of training counsellors to assess and allocate clients (E)
• Experience of managing counselling budgets (or other similar budgets) including annual budget forecasts and planning income targets. (E)
• Experience of bid writing/ applying for grant funding from Trust and Foundations and/or local Council funding pots. (D)
• Experience of delivering talks and presentations. (D)
• Significant experience of managing, motivating, developing and training staff/volunteers (E)
• Developing and implementing policy and procedure. (D)
• Working within internal and external quality frameworks and leading improvements in quality. (D)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (D)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g. GDPR, Health and Safety, Equality and Diversity, Safeguarding, HR Practice. (E)
• A thorough understanding of different counselling modalities and their pros and cons within a short-term counselling framework (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• A thorough understanding of the BACP ethical framework for counselling professions (E)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Skilled in promotion and communications around sales/income generation campaigns including; social media, website management and production of leaflets and posters. (D)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including equal opportunities and confidentiality. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with external stakeholders and the Board of Trustees. (E)
• Creative approach in identifying appropriate opportunities to take Buckinghamshire Mind forward. (D)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. E.g. Excel formatting/formulas word tables/publications and use of Microsoft Teams. (E)
• Willing to undertake training and development. (E)
• Access to own vehicle with appropriate licence and insurance - work related mileage will be paid at 45p per mile.

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

VERY IMPORTANT:  a comprehensive C.V. is essential, and applicants should also send a covering letter which includes a ‘Supporting Statement’ and must structure their statement by responding to each of the points listed in the Person Specification / Selection Criteria. Please let us know what skills and experience you have to match this criterion. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. 

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Closing date for applications is 15th November 2020.

Role description:

We are looking for an enthusiastic and self-motivated Operations Manager who has attention to detail and great project management skills.  Managing and ensuring our IT, HR, Database functions run well and ensuring all aspects or reporting are readily available to staff and Trustees. The post holder would be expected to work from the office and during COVID from home as agreed. The role will also include the supervising of IT Administrator and relationship building and development with our church partners and key stakeholders.

Main role responsibilities

Office Management

• Ensuring the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff.
• Organising meetings and managing databases
• Booking transport and accommodation
• Organising charity events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports (Annual Report, Board Reports, NOMR)
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• liaising with staff, suppliers and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Organising induction programmes for new employees
• Ensuring that all policies are updated on our board circle
• Ensure the health and safety of Oxhill Hub.
• Using a range of software packages
• Attending meetings with senior management
• Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on.
• Oxhill Hub Bookings (“meet & greet”).
• Designated Safeguarding Officer (Training to be provided).

Operations (with Support of IT Administrator)

• Maintaining all databases, files and ensuring all operations run smoothly.
• Ensure inter-department integration flows
• Monitor and manage the integrity of our IT (for example Microsoft Office, Office 365, Zoho Expenses, Donor Perfect) and also be our Data Controller (GDPR complaints/queries go to) - Sage Accounts will be monitored by the CEO)
• Ensuring Office 365 user security, permissions at top level are accurate to allow correct and appropriate visibility, as is necessary and in compliance with GDPR
• Manage IT contracts
• Investigating new IT initiatives that enhance the charities work and supporting all departments to utilize well
• Collation and production of all KPIs for the board, monthly reports from all departments and annual report
• Become proficient in Donor Perfect (DP) & Weblink forms layout management to ensure all relevant information is captured correctly that affects all departments hearing and assisting staff to achieve best utilization of DP
• Design and setup appropriate reporting as required by departments in Donor Perfect
• Ultimate responsibility for HR overall compliance and current legislation
• Maintain and Manage a robust “Help” arm for staff
• Regularly monitor and review the quality of our provision;
• Undertake administrative tasks, maintain effective recording systems and respond to queries;
• Act as an advocate for young people's interests;
• Train other Hub leaders and volunteers in churches, community groups and schools around best practice and our YLP Model.
• Other tasks as your line manager requests
• Grants & Partner bids applications submission & monitoring / coordination.

Initially, with the currently COVID19 restrictions, this role will be home-based. Nevertheless, applicants must live in travelling distance from our office in Oxhill.

In the light of our Christian ethos and purpose, we reserve the right to recruit Christians where there is a genuine occupational requirement (GOR) to do so.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 6,500 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £84 million and a development programme that will deliver over 400 new affordable homes each year.

About the Role

We currently have an excellent opportunity for an experienced and confident Operations Manager to manage our supported living services in Buckinghamshire.

We have a wide range of supported living services across a diverse range of client groups. Primary needs include learning disabilities (including Autistic Spectrum Disorders), mental health, homelessness and young people. Our aim is to support our service users to develop independent living skills and achieve their personal aspirations.

Your role as an Operations Manager is to be responsible for overseeing the day to day operational management of your designated patch. You will lead staff teams in ensuring that a personalised, cost effective and high quality services is provided at all times. You will proactively deal with staff management issues and ensure that risks are appropriately managed.

About You

You will have experience in managing supported living services, outstanding communication skills and will have the ability to motivate, inspire and manage staff to achieve consistently high levels of performance, respond positively to changing needs and achieve continuous service improvements.

As an Operations Manager, you will be part of the Management Team and will deputise on behalf of the Care & Supported Housing Contract Manager, as well as participate on the duty management on-call rota.

You will be passionate and driven with the desire to provide high quality person centred support services, achieve tangible outcomes and provide move on options to clients. You will have experience of working in the sector, delivery of support services to vulnerable people and will have experience of managing staff and a track record of promoting inter-agency work with colleagues and external agencies.

We are looking for passionate people with a `can-do` attitude who are driven by the desire to make a difference and who are able to recognise the wishes and needs of vulnerable people and a commitment to equality and diversity.

All applicants must hold a valid UK driving licence and have access to a vehicle to undertake the role.

The Benefits

In return for your hard work and commitment to our service users, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service (pro rata for part time hours)
• Overtime and bonuses available on top of your basic salary
• Comprehensive training and development support from day one with the opportunity to gain a recognised vocational qualification
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Workplace pension scheme
• Life assurance of three times your annual salary
• Fully paid DBS
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Structured rota so you know your work pattern in advance

Closing date: Sunday 1st November 2020

Interview date: Monday 9th November 2020

To apply please visit our website and complete our online application form.

In accordance with CQC regulations, appointment to this position will be subject to satisfactory DBS, reference and medical checks.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

We are an Equal Opportunities Employer.

Head of Housing and Property - Hammersmith United Charities

Salary: Up to £50k (pro rata) depending on experience
Appointment Type: Permanent
Hours: 3 – 4 days per week
Location: Hammersmith, this role is primarily based on site at John Betts House W12 9NJ

About us

Hammersmith United Charities is a 400 year-old Almshouse Charity providing sheltered accommodation for local older people in high quality flats surrounded by prize winning gardens.

About the role

We’re looking for a new leader of our Housing and Property team to help bring a 400 year old charity to the forefront of 21st century best practice with an emphasis on the wellbeing of residents, including residents in our decision making and introducing new technologies to improve outcomes and run operations more effectively.

Responsibilities include overseeing the management of two sheltered housing schemes containing 91 flats, a small investment property portfolio, a small in-house team of Scheme Managers and gardeners and a varied team of external contractors.

About you

The ideal candidate will have a successful track record in a similar role and be proficient in all aspect of running a safe and efficient housing operation. You will have a good working knowledge of promoting independence, inclusion and wellbeing. You will have excellent leadership skills, good judgement and be a confident and robust decision maker. You will be up to date with relevant digital developments for housing and willing to embrace technological change. We are looking for an effective communicator, able to take the lead, build consensus and move everyone forward together at the right pace

All candidates will be required to undertake a DBS Check.

How to Apply

Please read the job description, complete the application form and send along with your CV by noon of Monday 9th November.

We anticipate that first interviews will be held during week commencing 16th November, meetings with staff and residents will be held during the week commencing 23rd November and final interview and presentation during the week commencing 30th November.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we transition to our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  The Head of Safeguarding, Compliance and Assurance will play a critical role, collaborating across the organisation to embed outstanding practice in the key disciplines of Safeguarding, Information Governance and Assurance. The ethos of the Corporate Services directorate is very much to establish tools, policies and procedures that enable colleagues to take ownership of managing the safeguarding, compliance and assurance risks in their own areas of work. The right person will lead their team of experts in providing advice and support and partnering with colleagues to ensure that Independent Age is a safe, compliant and impactful place for everyone.

The ideal candidate will have a sound understanding of safeguarding practice, ideally developed through working with adults with support needs or at risk. They will also have a working knowledge of GDPR and all aspects of data compliance and governance and experience of developing and managing organisational regulatory compliance and assurance processes within a charity governance framework. They will be a strong leader, able to inspire and develop a diverse team of subject experts, and they will have outstanding communication, listening and relationship building skills. Most importantly they will have a demonstrable passion for, and affinity with our cause.

Independent Age has a wealth of benefits to support our people’s wellbeing, such as our Employee Assistance Programme, Cycle to Work scheme, generous leave allowances including 28 days annual leave and flexible working arrangements as well as financial support which includes a generous pension scheme, season ticket loans and access to a discount voucher scheme.