The CAS/SISS Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. 

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role. 

• Experience of developing, supervising and / or managing performance in others (e.g. staff/volunteers), coaching and leading a team. 

• Experience of handling safeguarding concerns within a service delivery setting.

• Knowledge and understanding of effective management protocol   Knowledge of models of person-centred service delivery to adults, children, young people and their families.

• Knowledge and experience of ensuring safeguarding compliance within a team. 

• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability. Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.   

Desirable 

• Project Management qualification (Prince-2 or equivalent)

• Professional qualification in a related field (e.g. CQSW/DipSW, post graduate, Dip/Cert, BEd/PGCE/QTS, Habilitation/Rehab/GDT/GDMS.)

• Project Management experience

• Experience of Rehabilitation practice / Habilitation Quality Standards / working dog practice as applicable (SISS role)

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

We reserve the right to close adverts earlier than the closing date.

How to apply 
 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Plan International UK is a global children’s charity. We strive to advance children’s rights and equality for girls all over the world. 

Working together with children, young people, our supporters and partners, we're tackling the root causes of gender inequality and child poverty, and we are now active in more than 70 countries worldwide.

We are looking for an experienced administrator with great customer care skills to join our Sponsorship Operations team within the Individual Giving Unit at Plan International UK.

In this role, you will provide support with the end to end delivery of the child sponsorship process workflow, from caseload planning through to graduations. You’ll use our database to input accurate information held on children available for sponsorship or already sponsored and you’ll ensure that all information and records are accurate and stored in line with Data Protection regulations.

We are looking for someone who has experience of working in a busy supporter/customer care role, who can demonstrate a good understanding of processes and systems and is keen to find ways to become more effective and efficient. You will be comfortable working proactively and autonomously and will take pride in producing high quality work. You’ll also enjoy working collaboratively with Sponsorship Operations and Supporter Engagement colleagues to enhance the service we give to our supporters.

Please click on the button below to apply.

The deadline for applications is 9:00am on 10 December 2021

Interviews will take place on Wednesday 15 December 2021

We are committed to the safeguarding and protection of children, young people and adults in our work.  We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us.  

Accordingly, appointment to all our roles is subject to a range of vetting checks including a basic DBS check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

QuarterFive Fundraising Recruitment are partnering with Pro Bono Economics to appoint their next Development Director, a key SMT role that will lead income generation and diversification.

PBE use economic insight to empower the social sector, working with diverse organisations on a wide range of issues related to wellbeing including mental health, education, employment, poverty, volunteering and civil society.

This is an exciting opportunity to strategise and deliver PBE’s approach to income generation and diversification.

Building on PBE’s excellent reputation, you will take responsibility for fundraising and associated business planning in order to develop a sustainable strategy, with a focus on future growth.

You will work closely with their board of trustees, CEO and other members of senior management to expand their fundraising base among philanthropists, grant making trusts/foundations and corporations/corporate partners. Alongside this, you will manage the wider Development department, including a Fundraising & Events Manager, donor stewardship and a programme of fundraising events.

If you have senior, high value fundraising expertise and would like to raise income that enables charities to measure, understand and better articulate their impact and influence, we’d love to hear from you. Please see the link for further details and to get in touch for an initial conversation.

A rare opportunity to devote your research and programme management expertise to one of the key challenges in the UK energy system: how to ensure that no one is left behind in the transition to net zero.

This new senior role will help develop the capabilities and performance of our Research & Analysis Team and take the lead on our ground-breaking Smart and Fair? programme.

This is a new role at CSE. Its creation has been stimulated by the impending departure of one of our senior researchers alongside a recognition of the need to adopt a more programmatic approach to our research work. It also reflects a shift in how the Research and Analysis team is led and managed. The Head of Research Programmes is one of three senior roles in the team (alongside the Head of Research Operations and the Director of Research and Analysis) that will jointly play a significant role in oversight of the team’s work and performance and in the future development of the team’s capabilities and activities. The role will work across the Research and Analysis team but with a particular focus on leading our Smart and Fair? programme. This is a ground-breaking initiative addressing how to ensure that no one is left behind in the transition to a smarter net zero energy system. Initiated by CSE in June 2019 and involving extensive engagement with expert stakeholders, we reported on the findings and recommendations from its first phase in October 2020. In developing Phase 2, what was effectively a single research project has developed into a more significant programme of work, consisting several different projects for which funding has been secured and a number of identified initiatives for which funding is being actively sought. 

We particularly welcome applications from the Black, Asian and minority ethnic and disabled communities, as they are under-represented at CSE. Appointment will always, however, be made on merit and judged against the job description and person specification. And we are pleased to be signed up to the Disability Confident scheme.

Head of Operations
Blacklers, Dartington Hall Estate (including travel to other Charity sites)

Salary Scale: £45458.08-£50120.49
Working Hours: Full time 37.5 hrs per week (plus rota on call responsibility)

About Us

Based in South Devon, Lifeworks provide high quality short breaks and residential care, community-based programmes and specialist further education to children, young people and adults with learning disabilities.

Our vision is simple – to support people with learning disabilities to have a great life. We seek to do this by creating opportunities for children, young people and adults so they can reach their full potential, are engaged with and valued by their local communities. We put the people that we support at the heart of everything we do and ensure we listen to their voices and views, as well as their families and other key stakeholders as we develop our services.

The Role

To enable us to drive forward with our strategic aims, we are looking to strengthen our existing senior management team with the appointment of a Head of Operations.

We are looking for an engaging, confident and qualified professional who will oversee our operational service areas in both social care and education. Someone who will lead by example, share our vision and values, consistently achieves excellence, invites innovation, thrives on making a positive difference to the young people we serve and can confidently work as part of the senior leadership team to develop opportunities that expand the reach and range of our services across the region.

As Head of Operations, you will be responsible for the delivery of high quality, safe and effective services, as well as leading continued innovation, integration and transformation across our services whilst meeting the Charity’s strategic goals.

As the registered Responsible Person and Registered Individual in the regulated services, you will need to have a thorough understanding of the intricacies and challenges within our sectors, including statutory requirements such as CQC standards and OFSTED regulations in regard to children’s homes and further education, alongside quality standards within the services. You will also be able to meet the necessary qualifications, competence, skills and experience to supervise the management of the regulated activities.

About You

As a Designated Safeguarding Lead for the Charity, you will need to demonstrate a thorough understanding of the importance of safeguarding issues specifically for people with learning disabilities.

You will be able to evidence outstanding operational leadership at a senior level working with children and/or adults with learning disabilities, ensuring all services meet the relevant regulatory and quality standards. In addition to this you will be able to demonstrate a successful record of operating at a strategic level in areas such as financial management, developing and implementing strategic plans, setting objectives, building and managing stakeholder relationships.

Benefits

We are a well-established Charity that provides an excellent range of staff benefits:

- 33 days’ annual leave
- Annual Incremental pay rises (within grade)
- Pension and Life Assurance (T&C’s apply)
- Employee Assistance Scheme
- Retail/High Street shopping discounts (Eden Red)
- Fully funded Enhanced DBS & Update Service
- Refer a Friend bonus scheme (T&C’s apply)
- Comprehensive induction & training programs

Lifeworks is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment. For this post, pre-employment checks will be carried out, references will be sought and successful candidates will need to undertake an enhanced DBS.

As an accredited Disability Confident Employer, we are committed to encouraging applications from applicants who declare they have a disability, provided they meet the minimum job criteria as specified in the person specification, by offering a guaranteed interview.

Closing date: Wednesday 15th December 2021
First stage interviews: Tuesday 21st December 2021

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may refer to this role as Head of Engagement, Director of Operations, Operations Director, or Senior Operations Manager.

The Head of Governance & Legal Services leads the Governance function at World Animal Protection. This function provides support and representation on legal, governance, compliance and regulatory matters. Supporting the delivery of World Animal Protection’s strategy, the role facilitates the effective operation of the International Board and its Committees, ensures compliance with the legal and regulatory requirements of the UK charity and leads on embedding an appropriate 
corporate risk management framework.

The role supports World Animal Protection, its subsidiaries and branches, and works closely with World Animal Protection affiliates to establish appropriate governance arrangements with the UK charity.

Sustainable development is the key to the work of Kids for Kids, the only charity founded specifically to help children in one of the most challenging regions of the world - Darfur, Sudan. For the past 20 years we have been transforming the lives of children through a unique package of integrated projects, working closely with the communities themselves. Life in the remote villages is measurably amongst the most deprived in the world and Kids for Kids projects save lives and help families to escape from the trap of poverty.

We have a small dedicated team including the Founder/CEO, based mainly in Dorking, Surrey, 3 part-time assistants all working remotely, accounts and IT support plus a US volunteer based in Chicago. This role has the flexibility of working remotely but ad hoc meetings with the CEO and assistants will be required as necessary.

You will manage all aspects of Kids for Kids UK operations providing oversight, shaping and undertaking fund-raising and awareness-raising efforts, as well as event management, compliance and administration. You will play a key role in running communications campaigns and engaging with donors and other stakeholders including our high profile Patrons. 

You will work alongside the Founder/CEO as she shifts to a more strategic role, focussed on profile awareness raising and enhancing the impact of Kids for Kids in North Darfur. You will supervise the work of the charity's part-time assistants and volunteers in the UK and USA. You will work with the CEO and Trustees to take Kids for Kids into its third decade, leading its expansion and ensuring its sustainability as we move away from a Founder led organisation.

The successful candidate will:

• be experienced in managing people, administration, managing and running publicity campaigns and fundraising, self-motivated, efficient, good at mobilising support from others
• have a strong sense of justice for the underpriviledged, especially children, and a determination to help change their lives long-term
• be IT and social media literate
• have first-class communication and presentation skills
• be highly organised, good at delivering at pace, focussed on attention to detail and high-quality results

And preferably 

• have a BSc degree or higher
• have a previous track record in working in the charity sector or a strong interest in helping those less fortunate

This is a challenging but immensely rewarding and varied role, requiring someone who is hard-working, efficient and accurate. Its is essential you are good at managing your own time. You will need to be dedicated, determined and ambitious, both for yourself and for the charity.

About the role

This is an exciting time to join Shropshire Partners in Care, the care association for Shropshire, Telford & Wrekin, with social care in the spotlight both nationally and locally. We are a not-for-profit organisation representing approximately 240 independent care/nursing homes, supported living and domiciliary care providers in Shropshire and Telford & Wrekin. We are the local voice for the independent adult social care sector and offer a wide range of services for care providers including training, a Disclosure and Barring Service and a wide range of workforce initiatives.

We are seeking a Business Operations Manager to support the leadership and governance of the organisation, with specific focus on financial management, governance, IT and facilities, and HR and staff management.

You will play a pivotal role in supporting the Chief Officer and our Board of Directors in the financial management and governance, and the operational management, of the organisation to ensure that it is effectively managed.

About you

You will have knowledge and experience in financial management, corporate governance, IT management and facilities management.

You will need effective interpersonal and influencing skills, excellent communication skills, and strong organisational and management abilities.

Knowledge and experience of working with a Board of Directors/Trustees, and of managing external accreditations/membership required as a training provider, would be desirable.

How to apply

To apply, please submit your CV and a supporting statement of no more than 3 sides of A4 by no later than 11.30pm on Sunday 5 December 2021. Your supporting statement should describe how you meet the essential and desirable criteria in the person specification for the role, as this will be used to shortlist applications.

Please also complete and return the following documents:

• Equality and Diversity Monitoring Form.
• Staff Recruitment Consent Form and Privacy Notice.

Please also read our Statement on Recruitment of Ex-Offenders before submitting your application.

About Police Now  

Police Now’s mission is to transform communities, reduce crime and anti-social behaviour, and increase the public’s confidence in the police by recruiting, developing and inspiring outstanding and diverse leaders in policing. We are working towards a day when every community, whatever the socio-economic background of its residents, can thrive without being fearful of crime. We are looking for high-performing, committed, mission-aligned individuals who will actively contribute towards this goal. 

It is important that Police Now’s workforce reflects the communities that we serve and are empowered to contribute their best. We are an equal opportunities employer committed to diversity and inclusion in policing and our Head Office, and view workforce diversity as a business imperative. We strongly encourage applicants from all backgrounds and walks of life. 

Police Now trains graduates and career changers with leadership potential to become inspirational police officers and outstanding crime fighters on our National Graduate Leadership Programme and our National Detective Programme. Our officers are supported for life so they can confidently progress through policing ranks as innovative leaders. We are a not-for-profit organisation of ~120 employees, with ambitious goals; we need impact and solutions-focused individuals who will accelerate us towards our mission. Everything we do and our culture is reflected in the Police Now Leadership Principles which are attached at the bottom of this page.

 The purpose of the role

We are seeking a commercial and mission-driven senior leader to become our Head of Finance. You will have strategic finance capabilities as well as core operational capabilities to manage the Finance and IT departments, and directly support the Chief Operating Officer (COO) and Chief Executive Officer (CEO) in driving the strategic growth and sustainability of Police Now. You will operate as part of the Senior Leadership Team (SLT), influencing decisions at an organisational level. You must be a confident in presenting to senior stakeholders and influencing peers; this role is crucial in ensuring that funds are used effectively across the organisation and that finance processes, controls and systems support our 120-strong workforce to achieve our mission.  

The role is broad with full responsibility for financial management, and ensuring our digital capabilities and systems are fit for purpose. You will manage a medium-sized team with the support of a Finance Manager and IT Manager, to deliver day-to-day operations and strategic projects. Whilst IT experience is an advantage, we are seeking a Finance leader with a passion and aptitude for data and technology and an analytical mind that can translate business requirements into technology requirements. 

The Head of Finance will develop these departments as strategic functions to drive high-performance and efficiency, working closely with the COO to implement our strategy. 

Key responsibilities

• Strategic finance: develop and maintain a high-performing finance function, producing bespoke financial analyses to meet Board and SLT requirements, and help drive strategic decision-making and risk management as a Senior Leadership Team member. Provide strategic advice and contribute to the development and sustainability of Police Now using financial planning and costing. You will work closely with the COO and CEO to analyse our cost per participant, and future investments
• Budgeting and cash flow: manage the annual budgeting process, subsequent reforecasts, and regular cash flow forecasting and monitoring to ensure the efficient allocation of resources and reserves to meet all of Police Now’s obligations; appraise and calculate value for money regarding investments and opportunities.
• Effective and efficient financial control: oversee the monthly management account process, working with the wider Senior Leadership Team / budget holders to ensure effective financial management; regularly review and develop financial controls, policies, and procedures; develop transparent financial reporting; and meet all finance and IT compliance needs. 
• Internal and external reporting: financial and IT reporting to the Finance, Audit, Risk & Resources Committee (as an executive attendee) and the Board of Trustees on a quarterly basis; oversee the external audit process including statutory filings. 
• Increasing commercial awareness: as the most senior finance expert in the organisation, you will be responsible for upskilling the organisation regarding financial matters and embedding a commercial mindset in operational delivery and contracting with forces. In particularly, increasing the commercial capabilities of our SLT.    
• Strategic technology: oversee and manage technology at Police Now HQ, including systems, devices, hardware and the evolution of the digital ecosystem and data architecture. In particularly, business partnering with the organisation to ensure our technology is fit for purpose for our digital delivery requirements with participants and forces, working with our in-house and outsourced technical experts. 
• IT security and data governance: responsible for maintaining appropriate cybersecurity measures at Police Now, and that data is managed appropriately and safely across the business and systems by staff in eyes of our Board, Committees, and force partners. 
• High-performing team and operations: develop a high-performing, highly organised Finance & IT team. Manage our IT department and Finance department to perform smartly and efficiently, providing robust and direct performance management, oversight and coaching. Provide support and training for junior members of the team where required and oversee day-to-day operations through the Finance Manager and IT Manager. Day-to-day operations include payments processes, expenses, compliance, payroll, grant reporting, device management and IT support (including managing outsourced suppliers). 
• Projects: on occasion, lead on finance or IT projects such as implementing new processes to maximise efficiency and decision-making, re-contracting with new outsourced suppliers and updating systems, as well as being a key advisor and senior representative on company-wide projects. 

What you'll need

• At least 5 years’ experience leading Finance teams in industry or in a professional services environment, and a demonstrated ability for developing high performing and inclusive teams (experience leading non-finance staff an advantage but not essential) 
• A full professional accounting qualification – ACA or ICAS qualified from a top-tier organisation is desirable 
• Excellent proficiency in Microsoft Office, in particular the use of Excel for analysing data, creating reports and data modelling
• Experience using cloud based financial systems (experience using Microsoft Business Central and WebExpenses beneficial)
• Previous Senior Leadership Team experience or proven experience working with and managing senior stakeholders in a client-based professional services environment; a demonstrated ability to present to senior management and/or Boards
• In-depth knowledge of all core financial processes and up to date knowledge of technical requirements and best practices (ideally with a working knowledge of Charities SORP)
• Specific IT expertise is not essential, however you must be able to demonstrate a passion and understanding of business technology, the key components of organisational IT, and how technology is a key enabler in the delivery of business operations
• An understanding of the basics of data architecture and how this translates to reporting and system design, management and development; knowledge of GDPR, the current data protection and IT security environment is desirable 
• Excellent numerical and problem solving skills, as well as strong line management and coaching experience 
• A demonstrated ability to advise and lead on a strategic organisational level as well as day-to-day operations, including experience in leading and delivering transformation projects; experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential 
• Superb written and verbal communication skills and an excellent academic background

What you'll get from us

• A bright, airy, modern and buzzing HQ near Liverpool Street, Central London (Zone 1). This role will require a minimum of 3 days a week in the office. Please note that during the Covid-19 pandemic, online/remote inductions may occur. 
• A supported working from home set-up with the technology and certain equipment required.
• Competitive salary of £65,000 - £80,000 per annum  
• Flexible working. 
• 27 days holiday each year plus bank holidays (pro-rata). 
• Sanctus coaching (private mental health coaching for the workplace). 
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Training opportunities for personal development.
• Participation in a pension scheme (with 5% employer contributions and 3% employee contributions).​​​​​​​

Please note

This job description is issued as a guideline. It is not exhaustive, and we would be pleased to discuss any constructive comments you may have. Due to the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description and according to the needs of the organisation.

Applications will be screened as they are received and invited to interview accordingly.  Police Now reserves the right to close the advert prior to the advertised date, should a suitable applicant be appointed.  Early applications are therefore encouraged.  

Please note that some roles within Police Now require certain levels of National Security Vetting or screening in order to effectively work with our partners. Therefore, we may ask you to complete this if you are successful.

Head of Operations

Organisation: Babbasa

Job Title:  Head of Operations

Hours: 35 hours a week - open to job share and part-time

Salary: Starting £30,900 (potential salary upto £35,000 upon completion of probation and dependent on experience)

Start Date: Immediate

Deadline: Please apply as soon as possible as the vacancy will close dependent on suitable applicants

Employment term: Permanent

Location: Bristol-based at Babbasa Hub, Backfields House, Upper York Street, St Pauls, Bristol BS2 8QJ with some remote working.

About Babbasa 

Babbasa is an award-winning, Bristol-based, social enterprise with a vision to create a world where all people are inspired and able to realise their employment and enterprise ambitions, irrespective of where they live, their nationality, ethnicity, gender, race, sexuality or faith. Babbasa realises its mission through its subsidiary enterprises including Babbasa’s Youth Empowerment Programmes and Recruitment & Inclusion Services (BRIS) and our core values of Imagination, Determination and Kindness.

Babbasa supports low-income and ethnic minority young people to prepare for the workplace as well as support employers to recruit diverse talent, develop cultural competencies and create inclusive work environments for all to thrive. The direct support for young people includes soft skills training, mentoring, and information and guidance support. The direct support for employers includes Recruitment, Inclusion Advisory Support, Cultural Competency Training, Research, Inclusion Needs Analysis and Onboarding Support. Over the next decade, Babbasa plans to grow its services to both young people and employers to respond to the pressing imperative to overcome the structural barriers to workforce inclusion and associated social inequalities in Bristol and beyond.

Job Purpose

The role of Babbasa’s Head of Operations is to ensure efficient and effective management of organisational resources, systems and processes that enable Babbasa to provide a great experience for staff, young people and other stakeholders and to achieve greatest impact in our mission. You will play a vital part in achieving this purpose by leading on Babbasa’s financial administration, facilities and information management. The Operations Manager will also lead the Operations Team and manage relationships with external suppliers of financial, legal, HR and ICT ensuring compliance with relevant law and regulation (including Health & Safety and GDPR). This role is a member of Babbasa’s Senior Leadership Team. 

Core Responsibilities

Financial Management

• Provide effective financial management and control of bank accounts, accounting systems and records of the organisation using the SAGE finance system

• Implement and maintain accounting policies, procedures and systems necessary to provide high quality financial support to the organisation (working with external advisors, Babbasa Finance Non-Executive Director and Auditor)

• Develop and monitor annual budgets, produce monthly financial reports from the SAGE system and ensure accurate management accounts

• Manage the organisation’s payroll (with external support)

• Advise and support the development of project budgets and ensure all project, programme and service budgets are monitored accurately and spent in line with grant  agreements

• Develop colleagues’ understanding of finances to embed a culture of financial accountability across the organisation

Information Management and ICT

• Liaise with relevant team leads to ensure that agreed management reports are completed within set timelines

• Ensure quality assurance systems are in place across the organisation

• Lead on embedding information management policy and practices e.g GDPR-compliant data security and information retention across the Babbasa systems and team

• Commission and/or manage relationships with external legal and ICT suppliers for service support and software systems including the CRM, Google Space for Business and other contractual agreements

• Work with Operations Team and managers to ensure the effective management of ICT hardware, systems, usage and maintenance

Human Resources

• Work with our external supplier to implement and lead the organisation’s HR policies and processes, that ensure compliance with employment law, contractual matters and create a fair and transparent framework for staff to achieve Babbasa’s goals in line with Babbasa Values and Manifesto

• Working with the CEO and managers, ensure appropriate staffing capacity and capability through effective management of staff and volunteer recruitment, induction, development and progression, pay review and reward

• Provide leadership in implementing and embedding the Babbasa Manifesto that sets expectations of Babbasa people in line with our core values of Imagination, Determination and Kindness

Health, Safety and Facilities Management

• Ensure safe and accessible arrangements and procedures for day-to-day use of the Babbasa Hub including undertaking health & safety risk assessments, checks, and overseeing duty management rotas

• Lead relationships with the Landlord (Emmaus), sub-licensees and external pro bono venue providers

• Manage ongoing improvement of the Babbasa hub as a positive working environment including maximising opportunities for income generation

Leadership and Team management

• As a member of Babbasa’s Senior Leadership Team, be accountable for delivery of key aspects of the organisational business plan and work collaboratively to increase Babbasa’s impact in line with the organisation’s mission

• Role model the values and behaviours of Babbasa’s Manifesto

• Provide direct leadership, management and supervision for up to 5 people (including Operations Assistant and Operations Associate) and other members of the Babbasa team as may be required

• Identify, mitigate and manage key organisational risks, ensuring the Senior Leadership Team and Babbasa’s Board are notified and briefed through Babbasa’s risk register and procedures

Person Specification

You are financially literate – You may have a finance or accountancy qualification, be part-qualified or  have experience to this level. You understand SORP accounting rules and have applied them previously and have a track-record of financial management experience. You are highly numerate and have an analytic approach to your work. You are able to train and explain finance to non-finance team members.

You have a good understanding of Operations – Able to manage people, teams, and coordinate external consultant contracts. Can conduct IT projects from beginning to end, independently, with a variety of stakeholders. General understanding of HR, GDPR and H&S processes. Ideally you have experience of managing and developing staff. 

Working with others - You proactively identify business needs, scope and plan minor and major projects to address them, and successfully drive the project to completion, involving and engaging colleagues appropriately throughout. You develop and maintain excellent working relationships with formal and informal stakeholders at every level – with the young people on our programmes, with staff in each department, with our external consultants, with our Board and with others. You build trust and can stand in the shoes of others. 

Organised - You are well-organised and have good attention to detail. By doing so, you manage your own time well and respect the time of others. You juggle multiple deadlines and have a track-record of balancing multiple tasks and responsibilities. You are meticulous and able to prioritise conflicting needs. Effective and efficient – You are constantly reflecting on working practices and improving where necessary. A completer-finisher - you are able to work to deadlines, take initiative and are proactive in your approach to work. You create change that benefits all and is aligned with organisational strategy. Problem solving – You are able to problem solve in a complex and rapidly changing environment. Personal resilience and have the ability to stay focused in a rapidly changing environment. 

IT knowledge – You have sufficient  IT know-how to support strategy, troubleshooting, dealing with suppliers and administration of our CRM system. Ideally, you are able to use excel to a high level, including pivot tables and charts to create user-friendly reports.

You’re aligned with our mission - You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class, and how they impact young people with specific reference to their leadership and employability experiences. You believe that, with the right support, everyone has potential to achieve excellence, whatever that means for them.

Incentives and Benefits

Opportunity to: 

• Live and work in Bristol - a buzzing multicultural city of 460,000 people, speaking 91 languages. An economic powerhouse of the Southwest, voted the kindest city in UK; European Green City (2017); best culinary destination (2019) and happiest city to work in the UK (Guardian, 2016)

• Build your leadership and enterprise skills in a safe working environment

• Be part of building an innovative, Queen’s Award For Enterprise (Social Mobility) winning, organisation

• Be part of transforming the lives of low-income and ethnic minority young people in Bristol, to help directly address the city’s stark ethnic inequalities and of a welcoming and supportive team

Benefits

• 31 days annual leave (including bank holidays)

• 3% employer pension contribution

• Access to flexi-working arrangements

(Part time – 21 hours per week, maternity cover - 9 months with the possibility of extending to 12 months)

Could you use your gifts of project and people management to ensure that top quality communications reach the doors of our supporters on time and on budget? Can you bring order to complicated thinking and processes, and support your team to do the same?

We are looking for a Team Leader who will guide our Operations and Resources team. You’ll be essential to ensuring the team provide the Communications and Funding department with the project management and infrastructure they need to produce resources which inspire and engage our supporters.

As the Operations and Resources Team Leader you’ll ensure the three teams within our department work together seamlessly. You’ll lead your team to oversee cross-team scheduling and ensure that projects are delivered on time and within budget. You’ll be the final word on quality control, ensuring our resources meet our high standards. As part of the department leadership team, you’ll help ensure we‘re on track to achieve our goals.

This varied, challenging and rewarding role needs someone with superb people and organisational skills. You’ll be approachable, building rapport with colleagues, external partners, and service providers. You won’t shy away from asking the difficult questions which keep us on track. Just like us, you’ll be driven by sharing our vision for a world made better through knowing Christ.

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement. Staff are currently working a combination of home and office work. We are open to consider flexible working arrangements, including fully remote working. 

Location : Remote / home working 

Hours   : 21 hours per week (split across 3,4 or 5 days)

Salary range : £28,075 to £35,812 (pro-rata for part time position)

Closing date : 9 am, Monday 6 December 2021

Interview date : Week beginning - 13 December 2021  

If you would like to discuss this role further, please feel free to contact Sarah Anthony or Ben Drabble (Directors of Communication) at BMS World Mission, Didcot

Early applications are encouraged as will be reviewed on a rolling basis, so please send your completed application form. 

The Head of Services will sit within the Senior management Team and will provide leadership and operational support to the CEO for the management of all services.

The post holder will play a key role in overseeing Birchall’s counselling, play therapy, group psychoeducational services and wellbeing services to ensure robust support and safe delivery of practice across all settingsand will leadon and/or contribute to the development of Birchall’sservices and its strategic goals

.As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of professional bodies

The post holder will ensure that the governance arrangements including risk management are adhered to; support staff requirements including recruitment, selection,and retention; support inthe development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The successful candidate will be experienced in leading, managing and supporting a team but will also be very comfortable rolling up their sleeves and helping with everyday tasks and routines. An ability to operate calmly in a busy customer facing environment whilst being able to juggle a demanding workload with regularly changing and competing priorities will be key.

About Us

Our bold vision is for every child in need to be raised in a strong family. We train and support facilitators from local churches to run parenting programmes which equip parents and carers facing disadvantages with confidence, competence, and community, enabling their children to thrive. In the next ten years, we want to equip the church to make an impact in the lives of 50,000 children in need across the UK.

About the Role

At a significant time of growth for Kids Matter, we are looking to recruit a new Operations Director who will be part of our Senior Leadership Team.

This is an exciting time to be joining Kids Matter. In 2022, we are aiming to increase our partner churches from 58 to 108, run 135 programmes and reach 1,687 children, bringing our total of children reached to 4,110. Our staff team is also growing with a plan to be a team of 17 by March 2022.

As we grow in both influence and reach, we need an Operations Director who can help us continue to scale in an ambitious and sustainable way. We are looking for someone with senior leadership experience (ideally in the charity sector) who can support and lead Kids Matter’s strategic and operational direction. This role has oversight for Kids Matter’s finance, fundraising, HR, communications, IT, data and administrative functions.

Are you passionate about seeing every child in need raised in a strong family? Are you a strategic thinker and active listener with a broad base of operational experience? Do you have a strong track record of effecting organisational change and promoting a clear vision? Are you adept at managing multiple projects to tight deadlines, assessing risks and opportunities and making sound decisions?

If so, we would love to hear from you.

Deadline: Monday 3rd January 2022

All applicants must be committed to the basis of faith, vision, and ethos of Kids Matter.

This post is subject to an Occupational Requirement:
Kids Matter serves and supports clients within the Christian sector, the nature of the work requires that this post holder has an active faith in Jesus under the Equality Act 2010, Part 1, Schedule 9.

Equal Opportunities
We actively support and welcome integration of people from diverse ethnic backgrounds of varied experiences and skillset to help shape the work and the future of Kids Matter. We are particularly keen to receive applications from African and Afro Caribbean, Asian and other diverse Ethnic communities.

Citizens Advice Southwark has a track record of delivering high-quality services from its three main offices in the borough and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

You will provide executive support to the Chief Executive and have overall management responsibility for the operational and administration functions across the Service including the management of a team of paid and voluntary staff. You will also take lead responsibility for managing premises across three locations, leading on Information Technology initiatives and compliancy with GDPR and Health & Safety regulations.

To be successful in this role you will need:

• Substantial experience of office and facilities management.

• Experience of managing office premises, including ensuring they are well-maintained, secure and safe.

• Experience of staff and/or volunteer management.

• Experience of office systems including Microsoft Windows and Office applications (Word, Excel, Access, Power-point, and Outlook).

• Experience of the development and management of ICT and the ability to identify system weaknesses and appropriately develop systems to improve office efficiency.

• A commitment and understanding to the organisation’s “Aims & Principles” and equal opportunities policies.

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 AM Monday 20th December 2021

Interviews: Thursday 23rd December 2021

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark