Head of hr operations jobs

The Head of Operations is responsible for the effective and efficient delivery of all operational functions of the Foundation to enable achievement of its global mission and strategic objectives.  The Head of Operations ensures that systems, people, processes and resources are aligned to support programmes across multiple countries while maintiaing high standardds of governance, risk management and financial stewardship.

This is a senior leadership role, working closely with the CEO and Members of the Foundation around the world, acting as the key bridge between strategy and delivery.

About We Care Home Improvements (WECHI) 

​WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.

We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
 

​Abou the role 

What you'll do 

• Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
• Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
• Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
• Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
• Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
• Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
• Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
• Lead pricing reviews and ensure best value from suppliers and partners.
• Manage complaints from start to resolution, ensuring a positive customer outcome.
• Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
• Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
• Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.

​​Who we're looking for

• An experienced operational leader with a track record of managing service delivery teams.
• Strong financial and commercial awareness, with experience managing budgets and performance targets.
• A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
• Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
• A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
• Committed to health & safety, compliance and continuous improvement.
• Passionate about delivering services that promote independence, wellbeing and dignity.

​​Why join us?

• Make a tangible difference in the lives of older and vulnerable people across our region.
• Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
• Help shape and grow an essential community service with real impact.
• Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
• Work directly with senior leadership, influencing strategy and service innovation.

​​Additional information​​

• To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
• ​To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
• ​Application deadline: Sunday 15 March 2026 (11:30pm)
• Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
• Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.​

Disclaimer: ​We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

The National League Trust is a registered charity and is one of a group of community focused organisations that are linked to professional football.  As a critical partner of the National League, the Trust supports the development of community projects at football clubs who are members of the competition.  

We are looking for someone who can lead the Trust, with a vision to use knowledge, influence and funding to improve the lives of those who benefit from the work of the organisations the Trust supports. This will involve change and shaping the Trust so that it is guaranteed a successful future.

As our new Head of Trust, you will lead a resilient, dedicated small team with a clear strategic focus on impact, innovation, strengthening standards and improving visibility. You will be guided by our values which include working with trust and accountability, learning, sharing what works and collaboration.  You will shape our direction, embed our strategic framework, strengthen relationships and ensure robust governance. 

We are looking for a strategic, relational and operational leader to take the Trust forward in its development over the next five years.  This includes:

• developing and delivering our strategy
• overseeing grant funding operations
• working to increase our unrestricted income
• raising the Trust’s profile
• growth of activity and impact.  

Critical to the role is building and sustaining strong relationships with key stakeholders in all sectors: including potential funders and other third sector bodies.

You do not need to have a background in football for this role. Your skills and experience can be obtained in any sector.

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

This is full-time, fixed term 12 month contract, beginning in April 2026, with the opportunity to potentially extend.

The People and Operations Coordinator is central to the internal operations of The Theatres Trust and The Theatres Trust Charitable Fund. You will provide operational support that underpins both the work of both entities and enables our people to thrive in a dynamic and supported wok culture.

You will primarily work with the Head of People, Operations and Finance to coordinate day-to-day activities within our office location, support delivery of effective governance, and support key HR procedures. The People and Operations Coordinator will be responsible for providing administration of systems, records and scheduling, as well as coordinating trustee and board activity. You will be pivotal in delivering clear and consistent internal operations and communication of policy and process to the staff team.

Deadline for applications: 10am Monday 9 March 2026

If you are a proactive, people focused HR professional with excellent organisational and communication skills — and you’re excited by the opportunity to support a global women’s health charity — then we want to hear from you!
 
Location: 122 Freston Road, London - hybrid with a minimum two days per week in the office
Hours: 37.5 hours per week
Salary: £40,000–£45,000 per annum (depending on experience)
Benefits: Excellent benefits package including 25 days per year bank holidays 3 days leave between Christmas and New Year, 4% employer pension contribution, Employee Assistance Programme, death in service benefits.
 
The Organisation
 
The International Society of Ultrasound in Obstetrics and Gynecology (ISUOG) is a highly respected professional membership organisation with members in 165 countries, comprised primarily of clinicians who utilise and depend on ultrasound in all aspects of obstetrics and gynecology. The Society includes obstetricians and gynecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally. Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in Obstetrics and Gynecology . This is achieved through education and training, programmatic initiatives and advocacy.
 
The Role
 
Reporting to and working closely with the Chief Executive Officer, you will lead and manage ISUOG’s HR functions while ensuring our London office operates smoothly, safely, and efficiently. You will be the first point of contact for HR and office matters, delivering excellent customer service to staff and stakeholders.
 
Key elements of the role include:
 
Human Resources
 
• Lead and manage HR strategies and initiatives
• Oversee recruitment, onboarding and performance management
• Ensure HR policies, procedures, and employment practices are up to date and legally compliant
• Manage employee relations, learning and development, and HR administration
• Maintain accurate HR records in line with GDPR
• Office Management
• Manage day to day office operations, equipment, suppliers and logistics
• Oversee travel, IT coordination, telephone systems, mail, and building matters
• Maintain office efficiency and ensure high operational standards
 
Health & Safety
 
• Lead organisational health and safety compliance
• Ensure risk assessments, safety processes and mandatory training are up to date
• Reporting
• Develop HR and office related reporting to support organisational decision making
 
About You
 
You will have a strong generalist HR background, excellent communication skills, and a proactive, solutions focused approach. You’ll be comfortable working independently, supporting a diverse team, and managing sensitive issues with professionalism.
 
You will have:
 
• A good first degree in HR or related field and hold CIPD Level 5 or above
• Experience of providing HR guidance and support to a senior team
• Strong organisational and relationship building skills
• Knowledge of HR systems, up to date UK employment law regulations, GDPR and awareness of health and safety requirements
• Experience of office and HR administration
 
We would particularly like to hear from you if, in addition to the above, you also have experience of working as a standalone HR Manager, working with medical professionals and/or facilities or health & safety management experience.
 
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Closing date: 11.59pm, Monday 9th March 2026

You may also have experience in the following: HR Manager, Human Resources Manager, Standalone HR Manager, HR & Office Manager, People & Operations Manager, Head of HR (Small Organisation / Charity), HR Generalist, Senior HR Advisor, People Manager, HR Business Partner (SME / Standalone), Office Manager with HR Responsibilities, Operations & HR Manager, HR and Compliance Manager, HR & Health and Safety Manager, People and Workplace Manager
 
REF-226 614

Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance. 

Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.

We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.

The purpose of this role is to deliver a high quality, flexible Human Resources service, responsive to the needs of the organisation, and in line with legislative requirements and good practice, to our Clinic and Animal Behaviour teams in London and to our Battersea Old Windsor and Battersea Brands Hatch sites. The postholder will provide expert HR advice and support to line managers and staff, coaching and empowering managers to lead on people matters with support and guidance where required.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 26th February 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):
First interview (online, via Teams): To be confirmed
Second interview (if necessary, in person): To be confirmed

For full details on the role, please download the recruitment pack.

Head of Finance

We are looking for a Head of Finance to join the team in this strategic support role sitting on the Senior Leadership Team.

Experience within the charity or not for profit sector will be highly preferred, and applicants with a strong understanding of charity finance, regulatory requirements, and restricted funding environments are particularly encouraged to apply.

Position: Head of Finance

Location: Hybrid London, Birmingham or Manchester (typically one day per week in the office)

Hours: Part-time, 80% or 28-hours per week (with flexibility on working hours and schedule to suit the candidate)

Salary: £43-50,000 per annum (FTE) depending on skills and experience

Duration: Permanent

Closing Date: 28th February 2026

Interviews: To be arranged, in March 2026

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

The Role

This role ensures that the SLT has a clear understanding of the organisation’s financial position and funding landscape, enabling informed strategic decision-making and operational delivery. You will oversees the organisation’s finance function and some HR administration, ensuring accuracy, compliance, and efficiency while providing expert guidance and support to staff, budget holders, and the leadership team.

Main responsibilities include:

• Strategic Finance Support
• Operational Finance Management
• Line Management
• Systems & Process Development
• Collaboration and cross-organisational support

About You

We are looking for someone with experience in a senior finance role, ideally in a charity or non-profit or commercial environment. You will be a qualified accountant (ACCA, CIMA, ACA) or equivalent with experience of managing day-to-day finance operations, including payments, expense processing, and reconciliations.

You will also have experience of:

• Overseeing payroll processing and some HR administration.
• Line-managing staff or consultants.
• Preparing and presenting management accounts, forecasts, and reports to senior management, Finance Committees, or Boards.
• Supporting budget holders and colleagues to manage budgets effectively.
• Providing strategic financial and HR advice to leadership teams.
• Interpreting complex financial and HR information and provide actionable recommendations.

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

• Great holiday entitlement
• Training including degree-level qualifications
• Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%
• Free eye tests and £20 off glasses
• Interest-free travel season ticket loans
• Interest-free bike loans under the “Cycle to Work Scheme”
• Interest-free Loans to assist employees with welfare or financial hardship
• 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing
• Regular all staff wellbeing sessions with external wellbeing experts
• Reservist friendly employer - Bronze award
• Laptop and mobile phone

Other areas of experience may include Head of Finance, Director of Finance, Finance Manager, Accountant, Business Accountant, Charity Accountant, Deputy Head of Finance, Deputy Director of Finance.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

IT Operations Delivery Lead

Contract: Permanent , Full time – 35 hours per week

Location: London, UK.

UK hybrid working – a minimum of 60 % of working time is spent face-to-face in the London office with flexibility around the remaining two days. As needed, the role might be required to be in person more than 3 days on any given week.

Salary: £57,415 - £60,436 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid global IT team is a strategic, customer-focused function that enables secure, scalable and sustainable technology services across our federation.

The team leads the delivery of front-line IT support, cybersecurity and infrastructure services, while also guiding the strategic development and integration of applications and enterprise architecture.

In addition to providing direct services to over 250 UK-based staff, the team supports WaterAid personnel across more than 20 countries, working in close partnership with external vendors and in-country teams to ensure a consistent, high-performing global IT experience.

Through a focus on technical standards, resilience and innovation, the team plays a critical role in delivering WaterAid’s digital ambitions and ensuring technology underpins effective, efficient and impactful global operations.

About the role

As our IT Operations Delivery Lead, you will ensure the reliable, efficient delivery of core IT services and drive operational excellence across WaterAid’s global technology landscape, working closely with the Managed Service Provider, technical delivery teams and colleagues across the UK and international programmes to enable sustainable, scalable change.

In this role, you will:

• Lead the delivery of reliable, responsive IT support services across UK and global operations.
• Manage and optimise the performance of the Managed Service Provider, ensuring strong vendor relationships and effective service governance.
• Act as Product Owner for the service management platform (ServiceNow), driving process maturity, user experience and continuous improvement.
• Coordinate the smooth transition of new tools, platforms and services into operational support through readiness planning and clear handovers.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience leading IT service delivery or IT operations in a complex or multi-country environment.
• Ability to manage third party suppliers, including SLAs, escalations and continuous improvement.
• Strong communication and collaboration skills, able to work with technical and nontechnical stakeholders.
• Ability to analyse service performance data and drive practical, scalable improvements.

Although not essential, we’d prefer you to have:

• Experience acting as Product Owner or Service Manager for an ITSM platform such as ServiceNow.
• Knowledge of ITIL practices and service management frameworks.
• Experience supporting operational change, automation, or service optimisation initiatives. 

Closing date: Applications will close 12:00 PM UK time on 02 March 2026. Interviews are expected to take place week commencing 09 March 2026.

How to apply: Click Apply to answer the pre-screening questions and upload your CV only.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Business Operations Assistant

Hours: Full time, 35 hours per week
Contract type: Fixed term (12 months)
Salary: £27,500
Reports to: HR Lead

About the role

This is a great opportunity for someone at an early stage of their career who is looking to build experience across operations, HR, governance and project support within a supportive charity environment.

As Business Operations Assistant, you will provide hands-on administrative and coordination support across the organisation. You will work closely with colleagues in Business Operations and across Tommy’s, gaining exposure to a wide range of activities including office coordination, HR processes, governance record-keeping, project administration and basic finance administration such as processing invoices and raising purchase orders.

You will be supported to learn new systems, build confidence and develop practical, transferable skills, while playing an important role in keeping the organisation running smoothly.

What you’ll be doing

Operations administration

• Processing incoming post alongside the data team

• Responding to general enquiries via phone and email, signposting as appropriate

• Providing cover and support for shared external mailboxes, including data protection and accounts

• Delivering general office administration, including filing, data entry, ordering office supplies and managing office equipment

• Supporting financial administration, including raising purchase orders, coordinating invoices for payment and reconciling credit card statements

• Supporting the Office Manager with health and safety compliance

• Assisting with internal meetings and events

• Supporting the COO with administrative tasks as required

• Handling confidential information responsibly and in line with GDPR requirements

Governance support

• Providing administrative support for governance policies, procedures and processes

• Maintaining accurate and up-to-date Trustee records, documents and registers

HR & People support

• Supporting the upkeep of HR processes, guidance and tools

• Helping to maintain HR templates, checklists and the HR SharePoint folder

• Assisting with improving HR workflows and identifying opportunities to streamline administration

• Providing coordination and administrative support to the HR Lead and wider organisation in delivering the People Plan

Project administration

• Providing administrative support to the office refurbishment project, including coordinating with suppliers, the project team and staff

• Supporting a range of Business Operations projects, including meeting coordination, supplier liaison and finance administration

About you

You don’t need to have done all of this before. We are looking for someone who is organised, reliable and keen to learn, with a genuine interest in building experience in operations, HR or office-based roles.

You will bring:

• Some experience in an administrative, office or support role (paid, voluntary or placement)

• Strong organisational skills and attention to detail

• A friendly, approachable and professional communication style

• Ability to prioritise tasks and manage your time effectively

• Willingness to learn new systems and processes

• Good IT skills, including Word, Excel and PowerPoint

Why join Tommy’s?

This role offers a valuable opportunity to gain broad exposure across a charity’s operations, working closely with experienced colleagues in HR, finance, governance and project delivery.

How to apply

Candidates should apply via CharityJob and include a CV and a cover letter (maximum two sides) explaining your motivation for applying and what you hope to gain from the role, as well as the skills and experience you would bring.

Please also complete the diversity monitoring form as part of your application.

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

To be successful, you’ll need:

• Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
• Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
• Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
• Experience of leading, managing and motivating others and driving change.
• Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
• Experience working in complex matrix structures across multiple cultures.
• Strong analytical, problem solving and systems thinking capabilities.
• Demonstrated knowledge of donor compliance and grant management processes.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable:

• Experience in WASH, public health or community development sectors.
• Experience working with restricted and unrestricted funding portfolios.
• Relevant university degree or equivalent professional experience.
• Familiarity with WaterAid UK’s operating model and countries of operation.

Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.   

How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are

determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

Our employees are at the heart of the high-quality service that we provide to our young people. We currently have a staff team of around 295 and will be continuing to expand over the coming years.

We are looking for an enthusiastic and driven individual who is keen to develop their HR career in the charity sector to join our HR Team. You will play a vital role in supporting the close-knit HR function by carrying out a range of HR and recruitment administrative duties, assisting with the recruitment and onboarding of new staff.

You don’t need to have experience of HR – we are looking for skills, aptitude and potential. You will be provided with a thorough in-house training programme, and we’ll also provide you with support to complete continuous professional development throughout your employment with us.

The role at a glance

Contract: Permanent, part-time

Start date: March/April 2026

Working hours: 22.5 hours per week across either 3 full days or 2 full days and 2 half days within our office hours which are 09:00-17:30, Monday-Friday.

The successful candidate must be available to work on Monday mornings and all day Friday due to operational need.
We are an organisation with team members at different stages of their career, including many in their first roles: we are committed to nurturing talent and providing a developmental culture for all. Our Head Office team works in-person 80% of
the time with 20% working from home. 

Salary: £30,950 (inclusive of £2,700 London contribution) (pro rata0. The pro rated salary is £18,570 per annum. 

Location: IntoUniversity Head Office

Eligibility for the role

In order to be eligible for the role, applicants must be able to demonstrate throughout their application that they have:

• The qualities shown on the previous ‘Who are we looking for’ slide (please see attached job description)
• Previous administrative experience, not necessarily in a HR role
• Strong Microsoft Office skills
• Excellent written and oral communication skills
• Successful experience of engaging with a range of stakeholders (whether in a paid or voluntary capacity) including building rapport quickly and resolving complex issues effectively and efficiently

Applicants must also:

• Have achieved a grade C / grade 4 or higher in GCSE Maths and English/ achieved National 5s or Standard Grade at Credit level (grades 1-2) in Maths and English (or equivalent).
• Have the right to work in the UK (please note that as a charity we do not have the capacity to sponsor work visas).