Head Of Information Systems Jobs in South Bank, Greater London

Position: Head of Finance & Corporate Services

Location: Hybrid. The Trust's offices are in the park on Ledrington Road, SE19 2BB.

Type: Full time, 40 hours per week, permanent (with 0.8 FTE considered).

Salary: c. £45k pa (pro rata for 0.8 FTE)

Benefits: 25 days annual leave plus statutory holidays, increases by a day, pro rata, each year completed, up to 30 days pro rata. Employer Pension Contribution 5%; Employee Assistance Programme (EAP) service; Flexible working.

Closing date for applications: Monday 7 October 2024 at 10:00

Interview date: Friday 25 October 2024

About the role

At over 200 acres Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich unique heritage including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Head of Finance & Corporate Services role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration, and cultural and heritage programming.

We are looking for a qualified finance professional to join our friendly team in the post of Head of Finance & Corporate Services as we develop our systems, infrastructure, and income streams to secure our long-term sustainability. Central to the success of our strategy is an efficient finance function providing timely management information and strong financial controls.

You will be an astute finance professional who is able to provide sound financial advice as well having a strong grip on day-to-day financial operations. You will also ideally have experience of HR, IT, and administrative functions, and will assume company secretary responsibilities, enjoying direct liaison with our Board of Trustees.

How to apply

For more information on how to apply, please download the application pack here. Please submit the required documents to jobs@ with the subject ‘Role: Head of Finance & Corporate Services’

Applications must be received by Monday 7 October 2024 at 10am

Interviews will be held on Friday 25 October 2024. All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

Join TreeHouse School as its new Head of Business and Operations to lead on continuous operational/business improvements at our Ofsted “Outstanding” school.

Location: Muswell Hill, London

Salary: Circa £65,000

Type: Permanent, full time (40 hours per week)

Start date for role: January 2025

About TreeHouse School:

TreeHouse School is a non-maintained special school for pupils aged 4- 19 with Autism and learning difficulties.

There are currently over 100 pupils on roll supported by approximately 160+ staff consisting of qualified teachers, teaching assistants, allied health professionals, positive behaviour support staff and operational staff.

It is a thriving and inclusive community devoted to the education and well-being of autistic children and young people across each of its three distinct curriculum pathways, which are tailored to meet the diverse needs of our pupils: pre-formal, semi-formal, and formal. Each pathway focuses on promoting well-being, independence, and social participation, with a strong emphasis on personalised learning and positive behaviour support.

About the role:

We are seeking a new Head of Business and Operations to play a crucial role in supporting the Head to review and drive continuous improvement.

The key responsibilities in the role will include:

1. Finances: You will oversee and manage all finances and a multi million pound budget for the school.
2. Human Resources: This will include leading on people strategy, workforce planning and performance management including evaluating the schools operational model.
3. Systems and Processes: One of the immediate priorities for this role will be to evaluate systems and processes (for monitoring areas outlined in the job description) and seek ways to streamline these with innovative solutions.

This role does involve line management of two assistant operations managers as well as other office and facilities staff within the school.

You will work with the Headteacher to alleviate the administrative burdens from them but importantly support change management where identified / agreed.

Who we are looking for:

The ideal candidate will be proficient in HR, finance including budget management and operations management — including management of operational performance and reporting for governance and relationship management (internal and external stakeholders).

We are looking for a leader who is confident to tackle challenges head-on and drive continuous improvement.

Applications for this role close at 12am on Tuesday 8th of October 2024

Shortlisting date: Wednesday 9th of October 2024

Interview date: Thursday 17th and Wednesday 18th of October 2024

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

This is a new role for The Connection at St Martin’s and reflects our ambitions to deliver housing opportunities for our clients. In our strategy we aim to ensure that 300 of our clients are successfully and sustainably housed. 

This is an ambitious target and the person holding the role will need to deliver our existing accommodation services while continuing to network and create relationships with other organisations to bring more opportunities to our clients.

The person in this role will be responsible for managing relationships with existing partners and funders while also securing new partners and funders as necessary to deliver our strategic aim of delivering housing solutions.

Full job description can be found on our website

Salary: £50,547
Closing Date: Sunday 6th October
Interview Date: Thursday 17th October

Our Benefits

• 30 days holiday plus bank holidays

• Generous training budget, plus an annual personal training budget

• Enhanced Sick Pay Policy

• Enhanced family friendly policies

• Day off for moving house

• Hybrid working (depending on role requirements)

• Pension – 5% Employer, 3% Employee

• Cycle to Work Scheme

• Season Ticket Loan

• Employee Assistance Programme

• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

About the Company: Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon

About the Role: The Information Management Specialist will focus on the classification of organisational data, ensuring appropriate confidentiality levels, and implementing robust data loss prevention strategies. The role includes analysing and optimizing current SharePoint libraries and leading the development and implementation of an intranet to enhance collaboration and information sharing across the organization. 

MAIN RESPONSIBILITIES

Information Classification and Data Confidentiality:

• Develop and implement a comprehensive information classification framework to categorize data based on sensitivity, confidentiality, and regulatory requirements.
• Collaborate with various departments to identify and classify sensitive data, ensuring appropriate security controls and access levels are applied.
• Regularly review and update classification policies and procedures to maintain compliance with legal and regulatory standards (e.g., GDPR, HIPAA).

 Data Loss Prevention (DLP):

• Develop, implement, and manage data loss prevention strategies and tools to safeguard sensitive information from unauthorized access, loss, or misuse.
• Monitor and analyse data flows and user activities to detect and respond to potential data breaches or policy violations.
• Work with IT security teams to establish controls and technologies that prevent data leakage (e.g., encryption, access controls).

SharePoint Library Analysis and Optimization:

• Analyse current SharePoint libraries to assess the organization, security, and accessibility of information.
• Develop and implement strategies to optimize SharePoint libraries, including metadata management, document version control, and access permissions.
• Ensure that SharePoint libraries are aligned with the organization's information classification framework and DLP strategies.

Intranet Development and Implementation:

• Lead the planning, development, and implementation of an organizational intranet to enhance internal communication, collaboration, and information sharing.
• Define and document the intranet’s structure, features, and functionality, including user roles, content management, and search capabilities.
• Collaborate with stakeholders across departments to ensure the intranet meets user needs and supports organizational goals.

Data Security and Compliance:

• Ensure all data management practices comply with relevant legal, regulatory, and organisational policies.
• Conduct regular security assessments and audits to identify vulnerabilities in data storage and transmission.
• Maintain documentation of data security protocols, risk assessments, and compliance activities.

Training and Awareness:

• Develop and deliver training programs to educate employees about data classification, confidentiality requirements, and data loss prevention practices.
• Create awareness materials (e.g., guides, FAQs) to support employees in understanding and adhering to information management policies.

Stakeholder Collaboration and Support:

• Collaborate with IT, Finance, Audit & Risk and Fundraising teams to align information management initiatives with broader organisational strategies.
• Provide technical support and guidance to end-users regarding SharePoint and the intranet.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:

• Higher level qualification in Information Management, Data Science, Computer Science, or a related field.
• Demonstrable experience in data classification, data loss prevention, or information security.
• Expertise in SharePoint administration and optimization.
• Strong understanding of data governance, privacy laws, and compliance standards.
• Excellent analytical, problem-solving, and project management skills

Preferred Skills and Competencies:

• ·Experience with intranet platforms and content management systems (CMS).
• ·Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools.
•  Familiarity with data protection regulations (e.g., GDPR, CCPA).
• ·Certification in information governance or security (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP)).

Flexibility:

• ·Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.

Ethos:

• Support the mission & values of MAP.
•  Support and promote diversity and equality of opportunity in the workplace.
• ·Represent and be an ambassador for MAP.
•  Commitment to anti-discriminatory practice and equal opportunities.
• ·An ability to apply awareness of diversity issues to all areas of work.
• ·Abide by organisational policies, codes of conduct and practices.
• ·Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.  
• ·Able to work some evenings and weekends.
• ·Commitment to upholding the rights of people facing disadvantage and discrimination.

Other desirable experience:

• Experience of not-for-profit/INGO environments
•  Experience with humanitarian issues, particularly those in Palestine.

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

General Statement of Duties

The St John of Jerusalem Eye Hospital has a loyal donor base, and we are now able to grow the major donor portfolio significantly to build our long-term sustainable income.  The Grants & Partnerships Officer will lead on delivering a best-practice grant-giving programme as part of a wider major donor programme.

Alongside the Executive Head of the UK Office, the Grants & Partnerships Officer will develop new major donors prospecting, cultivation, solicitation, and stewardship strategies as part of a wider fundraising strategy.

This is a key role within a small and dedicated team.  The successful candidate will have a professional, ambitious, solutions-based approach with a track record of fundraising success. They will be ready for and excited by the challenge of building up a major donor programme.

Main Responsibilities

To deliver a successful grant-giving programme and devise and deliver new prospecting, cultivation, solicitation, and stewardship strategies to meet agreed targets, including:

· Establishing and managing strong relationships with past, current and prospective grant-giving organisations, delivering the highest possible levels of care and attention.

· Understanding all prospective and current donor profiles, and their motivations and communication styles.  Formulating personalised cultivation and stewardship plans.

· Set up and maintain regular communications with all grant-giving donors and prospects, tailoring this as required to strengthen their relationship with us.  

· Support and facilitate the Trustees and Senior Leadership Team in developing relationships with grant-giving bodies and prospects, and in how to manage these relationships to facilitate donations.

· Use creativity and adaptive thinking to develop a new and exciting programme of cultivation and stewardship events, visits, and activities to engage prospects and donors in our work and to support these key relationships.  Work with internal teams and senior volunteers to deliver events and activities to the highest standard.

· Developing and refining the internal systems needed to run a smooth and efficient grant-giving programme such as data management, internal communications, and reporting.

· Know and understand the longer-term financial strategy of the organisation and work with the Finance Director and Executive Head of UK Office to ensure the appropriate identification of funding needs.

· Work with the Executive Head of UK Office and other colleagues as required to develop compelling cases for support and funding packages that channel funds to where the need is greatest and that ensure our financial security.

· Work with the Executive Head of UK Office to manage the grant-getting budget to ensure the successful and cost-effective delivery of annual activities and understand and follow finance related procedures such as income forecasting, reporting and Gift Aid.

· Support and deputise for the Fundraising Officer (Community Fundraising), as required, to establish and manage strong relationships with past, current, and prospective community donors and partners, delivering the highest possible levels of care and attention.

· Provide project support as required to the Fundraising Officer (Community Fundraising) to ensure the successful implementation of community engagement and fundraising programmes.

Person Specification

Essential:

· Educated to degree level or equivalent career experience.

· Minimum of 3-years’ fundraising experience with a demonstrable track record of developing stakeholder and donor relationships with a responsibility for securing a minimum of six-figure gifts from grant-making bodies.

· Experience of working with high-value Trusts & Foundations.

· An exceptional and eloquent communicator, both written and verbal communications skills, and a natural relationship builder, you will have solid experience of presenting, negotiating, networking, and influencing.

· Experience of working to and commitment to achieving financial targets.

· Understanding of the principles and best practice of fundraising including Data Protection, ideally within humanitarian and/or international organisations.  

·A self-starter with initiative, confidence, exacting standards, drive, and flexibility.

· Highly proficient with Microsoft Office systems.

· Ability to work outside of contracted hours, as required.

· Ability to travel overseas, as required, and represent SJEHG at events and functions.

Desirable:

· Experience of raising funds within the humanitarian and/or international organisations.

· Experience of working with a CRM system to export and manipulate complex data sets, segment audiences effectively and develop a CRM strategy for donor engagement and reporting. Ideally, Raiser’s Edge.

· Demonstrable experience of working on strategies and innovation behind the areas of fundraising you have worked in.

· Experience of effectively engaging and supporting board members in donor cultivation and solicitation efforts.

· Experience of planning and executing fundraising PR campaigns

· Experience of managing senior volunteers.

Tommy’s is the largest UK charity researching the causes and prevention of pregnancy complications, miscarriage, stillbirth and premature birth. Is looking for a motivated individual with strong communications skills to lead their Research Team.

We have a clear ambition at Tommy’s to stop the heartbreak and devastation of baby loss and make pregnancy and birth safe – for everyone. The charity funds high-quality research into the causes and treatments of baby loss and complications, to save babies' lives. In addition, we also provide trusted pregnancy and baby loss information and support.

Tommy's is at an exciting time with a new strategy and delivering against it to reach our goals. We need an exceptional and motivated individual to lead our research function. The post holder will ensure that our £2 million annual research spend funds the best work.  They will lead funding, governance, public and patient involvement and work closely with the Director for Research, Programmes and Impact to support strategic delivery.

The Head of Research will understand the research landscape and the processes required for research funding and governance.  They must also understand the role that the Association of Medical Research Charities (AMRC) has in supporting this.  The post holder will be a strong communicator who can build relationships at all levels, both internally and externally, and work effectively to deadlines and under pressure.

If you have experience in the research funding environment, a strong commitment to patient and public engagement, and are a self-starter who can drive forward programmes of activity, apply now.

For full role details and how to apply can be found on our website under vacancies.

Applications must CV and cover letter (max two sides) explaining motivations for applying to the role and skills that you would bring to it. Please also complete the diversity monitoring form. Closing date for applications is Monday 30th September 2024.  In person interviews to be held on either 15th or 16th October 2024 in London.

Location: London, Hybrid

Hours: Full time/35 hours per week

Contract type: Permanent

Salary: £49,000-53,000

Annual leave: 25 days per year + bank holidays

Location: Either in one of our global offices (Bristol or London - UK, Madagascar, Belize, Indonesia, Kenya, Senegal, Timor-Leste), or home-based within countries where Blue Ventures has administrative capacity (Mozambique, Tanzania)

Closing date for applications: 31 October 2024

Contract status: Global post, full-time

Start date: As soon as possible

Contract duration: 2 years fixed term (with the possibility of extension)

Remuneration: Salaries are gross per annum and will be in line with national salary grades and experience; circa £54,048 - £72,373 (UK); circa IDR 485,003,837 - IDR 717,805,679 (Indonesia); circa KES 4,852,623 - KES 7,181,882 (Kenya); circa TZS 70,126,672 - TZS 103,787,474 (Tanzania); circa MZN 3,273,650 - MZN 4,845,001 (Mozambique); circa XOF 20,296,316 - XOF 30,725,376 (Senegal); circa USD 27,768 - USD 38,846 (Timor-Leste); circa BZD 73,087 - BZD 94,560 (Belize); circa MGA 63,076,355 - MGA 91,145,332 (net per annum; only applicable in Madagascar). 

We rebuild tropical fisheries with coastal communities

Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally. 

Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe. 

Summary job description

Our Technical Knowledge team oversees Blue Ventures’ technical pillars (Secure Rights, Community-Based Fisheries Management, Food Security and Financial Inclusion) and supports the use of data for decision making, providing tools, training, and guidance to partners and Blue Ventures’ staff around the world. This team integrates expertise and deep practical experience with pragmatism and a desire to enable others to deliver lasting change, by distilling global best practices and knowledge into usable tools, appropriate training, and responsive guidance and support. The team is also responsible for delivering peer learning exchanges and knowledge sharing events both online and face to face across the organisation in addition to overseeing technical publications.

We are currently recruiting for an exceptional individual to be part of this global team, leading a critical pillar of the strategy on Food Security. This individual will oversee the Food Security function, including the development, refinement, and roll out of tools and training to support partners around the world as they establish initiatives targeting fish production, availability and affordability, to promote nutrition, food security and financial returns of fishers through assessments of the nutritional value of key fisheries, sustainable fisheries management, waste reduction initiatives, and interventions that increase the economic and nutritional value, as well as durability, of fish catch. These types of tools and materials include:

- Accessible tools and appropriate technologies:

Intuitive to use and readily available, including software and mobile apps for data collection and interpretation, simple decision support tools for assessment, planning, and problem resolution, and community-level materials for common activities, such as meeting facilitation guides or decision-making tools to help communities decide which fish and fisheries to focus management attention on.

- Training resources:

Manuals, guides, videos, and online materials that provide concise information and serve as self-learning tools, allowing partners to access and acquire knowledge at their own pace.

- Knowledge development:

Structured learning experiences to transfer theory to practise and enhance the background knowledge and competencies such as workshops or webinars, as well as development of good practice technical case studies and publications.

- Skill development:

Specific hands-on training, mentoring, or peer learning exchange programmes to enhance technical expertise and the skills that are relevant to the context of each pillar.

As a Global Head, the position oversees regional and national colleagues to produce and iteratively improve the technical support, ensuring globally consistent guidance, while enabling context-specific differentiation among regions. The ability to work in a diverse and geographically dispersed team and to liaise and adapt techniques across different cultures will therefore be essential. As a Global Head and part of the Technical Knowledge team, the position strives for Blue Ventures’ work to be at the forefront of best practice in the sector, by learning from partners and practitioners worldwide to distil learning and experience into usable practical approaches to address the common barriers to achieving coastal fisheries reform with a strong believe in placing communities at the centre of decision making.

The Blue Ventures Technical Knowledge team has a unique vantage point, gained through supporting dozens of partners working with hundreds of communities across South East Asia, the Western Indian Ocean, West Africa, and the Caribbean as well as being part of international fora and members of expert panels. As such our technical team plays a key role in identifying, collating, sharing, and transferring key insights and successful approaches, updating information, training, tools, and guidance around the world, and building a community of practice around each of the pillar themes.

At the heart of Blue Ventures’ 2030 strategy is an unwavering commitment to empowering communities through participatory collection, feedback, and use of fisheries and ecological data for adaptive management, and playing a leadership role in our sector to make this the norm. The Global Head - Food Security will have a strong understanding and technical experience of food security and nutrition programmes in coastal fishing communities and initiatives to reduce losses in catch value (both nutritional and financial), with proven skills in coaching and team building skills and effective management capacity in leading a multi-disciplinary team and working cross-functionally.

Blue Ventures recognises the key roles that women play in fisheries management and conservation as fishers, gleaners, processors, sellers and negotiators and seeks to highlight the important value of their roles in the fisheries value chain, that are often invisible, so that they also benefit. An understanding of the challenges faced particularly by women in fisheries and experience of working in communities to find some practical solutions desirable for this role. The role will work in close collaboration with the Global Technical Knowledge team to support these goals, which includes working with fisher associations and committees to increase the participation of women in leadership and decision-making.

The successful candidate will have a deep understanding of the complex challenges facing tropical coastal fisheries and the small-scale fishing communities that depend on them. They will have extensive, practical experience of working with coastal communities in Africa, Asia, or Central America, and partnering with civil society organisations, non-governmental organisations, government institutions, and other stakeholders to identify and address fishing issues, placing communities at the heart of the solution.

The successful candidate will thrive in environments that are dynamic, fast-paced, collegiate, and ambitious, will have a proven track record in distilling complexity into easily interpretable material, able to deliver high-impact written work, and in communicating effectively with diverse audiences, ranging from fishing communities, practitioners, academic institutions, governments, the private sector, and other technical experts. They will feel comfortable representing the organisation externally.

The role entails leading an interdisciplinary and international team, with strong cross-functional collaboration. The successful candidate will report to the Director of Technical Knowledge and will be based in one of our regional hubs, with regular overseas travel to work with partners and field teams around the world.

The core technical scope of the role’s portfolio will include:

- Data-driven assessments and interventions to improve food security and nutrition for healthy and resilient fishing communities, including nutrition education and supporting nutrition-sensitive fisheries management measures;

- Interventions to improve nutrition and financial returns for fishers operating in low-resource, data-limited fisheries, including through improved fishing techniques, transport, storing, processing, and marketing;

- Following and informing best practice and policy for improving fisher’s nutritional and financial returns. 

Background to the role

AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.

We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:

- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.

- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.

- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge

- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.

- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.

- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.

This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.

We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.

Job description

Job Purpose

The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:

· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.

· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.

· Lead a programme of structural and cultural change in the Hospital and Home service:

- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.

- Introduce processes and embed good practice in case recording, reporting and data collection.

- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.

- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.

· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.

· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.

· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey. 

As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:

· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.

· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment

· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach

Summary of Duties - Key Accountabilities & Deliverables

Coordination and Management of service

· Line manage service coordinators, and oversee the good management of all service staff.

· Ensure the service is delivered in line with contractual requirements

· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible

· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service

· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services

· Complete and maintain relevant risk assessments.

· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).

· Support team members to supervise volunteers effectively

· Support implementation of any organisation-wide operational changes

· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services

Quality and Insight

· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities

· Produce quarterly insight to the Board of Trustees at committee level.

· Monitor compliance in record keeping around key areas

· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities

 General

· Lead the development and delivery of current and future commissioned health services in AUKEL.

· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people

· Work with local partners to share best practice and develop opportunities to work together

· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.

· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.

· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team

Leadership and management

· Engage, motivate and inspire the team

· Evaluate and manage overall team and individual performance and wellbeing

· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful

· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies

· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL

· Take a person-centred approach to line management responsibilities

· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL

Other

· Perform other duties in connection with the general work of AUKEL when required

· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS

· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding

· Participate in learning and development opportunities and take responsibility for identifying your own learning needs

Person Specification

Essential Desirable

Experience

Essential

· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector

· Of strategic service leadership and development

· Of leading change

· Of working with data to monitor outputs, outcomes and reach.

· Of carrying out programme evaluation and report writing.

· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.

Desirable

· Of working in hospital settings

· Of engaging strategically with the local health and care system

Knowledge & Understanding

Essential

· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 

· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers. 

· Of the current health and care landscape

Desirable

· Expertise in the needs of older people.

· Clinical knowledge

Skills/Attributes

Essential

· Intermediate IT skills

· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).

· Commitment to learning and development and reflective practise. 

· Resilience 

Additional Requirements

· This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

· Flexibility in working hours to meet organisational needs. 

Employment Details

 Contract type

This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.

Salary 

Between £41,200 and £46,350 Plus 5% employer pension contribution.

We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.

 Holiday entitlement

25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.

Conditions of employment

The job offer is subject to the receipt of two satisfactory Employment References, an enhanced  DBS Check and evidence of relevant Qualification.

How We Value Our People

Learning and development

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy

We welcome flexible working requests from day one and anyone can make as many requests as they wish to.

Family Friendly Policy

We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.

 Sick leave policy

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.

Death in service insurance

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.

Employee assistance programme

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.

Menopause and menstrual policy

The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.

Open Door policy

The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.

Wellbeing policy

The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.

Duncan Robertson Award

For the outstanding contribution to the wellbeing of older people.

Cycle to work scheme

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break

Other benefits

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.

Next Steps

 How to apply

To apply, please complete the application form on our website.

Recruitment Timetable

Deadline to receive applications: Monday the 07th of October at 9am

1st stage interviews: Thursday the 10th (online)

Final interviews: Week commencing 14th of October 2024 (in person)

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots. 

The Head of Programmes is a critical role for the organisation, responsible for ensuring DEC funded programmes meet programmatic standards, are fully traceable, routinely monitored and comply with organisational procedures and institutional donors’ requirements. In addition, the Head of Programmes is also appointed as the Serious Incident Reporting (SIR) Officer, serving as the first point of contact for member agencies to report incidents regarding safeguarding, financial misconduct and reputational risk.

Externally, the Head of Programmes liaises with the Foreign, Commonwealth and Development Office Senior Response Officers, UN OCHA, Charity Commission, Emergency Appeals Alliance, Member Agencies including Humanitarian Directors and in-country colleagues.

Key responsibilities:

Communication and Collaboration

• Key point of contact with member colleagues regarding programmes finance, adaptive programming and DEC compliance, facilitating timely and accurate communication.
• Contribute to DEC functional and advisory groups, Board sub-committee meetings and Board meetings including participation in Humanitarian Directors meetings.
• As a key point of contact with FCDO SROs, develop and maintain a positive and collaborative relationship, and ensure timely delivery of all UK Aid Match MOU obligations.
• Strengthen and maintain colleagues understanding of DEC’s ways of working both internally and externally (DEC HQ members, in-country colleagues and local partners and key stakeholders).

Analysis and Reporting

• Provide oversight to the review and analysis of member charity appeal budget plans and financial reports with a focus on compliance with DEC policies and good practice guidelines to assess unusual variances and value for money considerations.
• Deliver and contribute to timely and high-quality infographics, reports and briefings for key stakeholders and institutional donors including Board of Trustees, FCDO and BBC.
• Manage & maintain investment in public transparency and demonstrate DEC’s contribution to the humanitarian sector, including reporting to IATI and UN OCHA Financial Tracking Service (FTS).
• Continuously develop, improve and manage DEC’s Knowledge Information Management systems (KIM), as user-friendly collaborating platforms that enhance learning and enable data analysis, visualisation and high-quality reporting.
• Collect, analyse and present accurate and timely data to help inform a rapid assessment of appeal Criteria 2 for both rapid onset and evolving protracted crises and contribute to the development of the Case for Appeal.

 Management and Leadership

• Holistic and flexible approach to any given scenario/context, whilst ensuring a robust process is followed, recorded and documented.
• Deputise for the Director of Humanitarian Programmes and Accountabilit
• Effectively line manage and provide leadership to Grant Managers and Programme Officers, contributing to the high performance of the Programmes & Accountability team.
• Manage the Appeal Surge Roster (external consultants) including overseeing recruitment and necessary training.
• As Serious Incident Reporting Officer, manage processes and support with onward reporting to key stakeholders including FCDO and Charity Commission.
• Manage service providers as required.

If you have managed similar portfolios in humanitarian organisations, have demonstrable leadership qualities, with a proven ability to represent organisations at the highest level, then we would love to hear from you.

How to apply

Please apply with your anonymised CV & cover letter.

We will be interviewing on a rolling basis, with the intention to fill the role by November 2024.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, you confirm understanding of, and consent, to these recruitment procedures.

Location: UK-based with the option for remote working.
Contract: Fixed-term contract until 31 March 2026 (with possible extension or permanency, subject to future funding).
Hours: Full time. The following flexible working options - job share, condensed hours and 0.8FTE will be considered.
Benefits: 4 wellbeing days per calendar year [pro-rata for part-time staff], plus annual leave and public holidays entitlement. Eligible for the Civil Service pension scheme option - employer contribution up to 28.97%.

Occasional overseas travel to support programme implementation and/or oversee activities is required for the position.

Head of Strategic Finance

This is a senior and key role within the Finance Directorate. The Head of Strategic Finance will provide leadership, expertise, and hands-on support in the following areas

• Business Partnering and Development.
• Pricing Models, NPAC, and Cost Recovery Methodology.
• Financial Modelling.
• Interim Audits - annual reports and accounts production.
• Budgeting and Forecast.
• Project Management and Systems Improvement.

Reporting to the Finance Director; the Head of Strategic Finance provides direct support to several senior members of the finance team and works with colleagues across the organisation to deliver WFD’s strategy and the Finance Directorate’s goals.

Key Deliverables

Providing leadership advice and training to the business on financial models, leading annual and multi-year budget and forecast setting and analysis in consultation with the Finance Director.

Developing and maintaining a multi-year advanced financial modelling analysis with scenario indicators to drive decision-making and value for money, Pipeline Funding Management, Annual Central and Regional Staff budgeting and forecast and input into the year-end processes such as income recognition, expenditure accruals and prepayments on accuracy and completeness for Global Initiatives.

Ensuring value-added delivery and financial control analysis and resource allocation process concerning Finance input, manage and develop the staffing resources of the team.

Actively involved in problem solving and working collaboratively with the programme teams in the decision-making processes and co-leads the periodic budget re-allocation process with the Finance Director.

Working with the Head of Business Development, Director of Programmes, and Business Development Managers to develop and maintain grant management guidance and procedures.

Leading, training, supporting and developing the Finance Manager and three other staff members.

Strengthening a culture of financial awareness, supporting, and building the capacity within the Finance team and skills across the organisation and in partner organisations.

About You -We are looking for someone with substantial financial leadership experience.

• Qualified Accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience.
• Proven track record of leading a finance team and providing professional finance business support, preferably within a fast-paced organisation.
• Experienced in preparing organisational budgets for an international or multi-site business.
• Experience of hands-on Financial Modelling, Multi-year Financial planning with Scenario analysis with recommendations to steer management decision.
• Experience in preparing and managing grant budgets, to ensure full cost recovery for the delivery organisation and full compliance with the donor requirements.
• Strong financial reporting skills. Experienced in preparing valuable management information, including insightful analysis and recommendations.
• Experience in supporting change in a small organisation, including system improvement relating to reporting, configuration, and process re-engineering efforts for Business Central.
• Experience of working with and influencing senior stakeholders.
• Experience/ knowledge of contributing to statutory financial statements.
• Able to provide direction to team members during audits.
• Highly proficient in the use of recognised financial accounting software.
• Advanced-level Microsoft Excel.
• Confidence to present at the Leadership team and senior stakeholders' strategic meetings in WFD.

To Apply visit our website. Applications are via CV and Cover Letter. If you want to make a positive difference, and work with people who care about this mission, then we would like to hear from you.

This vacancy will close on 25th September 2024

We’re looking for a highly-skilled techy, people-person. Someone who loves to build, develop and problem solve with tech tools, while taking greatest satisfaction from seeing others succeed because of the help, support and encouragement you’ve given them.

You have strong confidence with CRM, data interpretation, manipulation and automation tools, alongside experience as a trainer or teacher. Combined with creativity and excitement for improving existing systems and building new ideas from the ground up.

Our current business and data systems have evolved as the community has grown over the last 5 years. Now we’re in a really strong position to do more, and do it better. To harness the power of our diverse community data so that we can know, serve and delight our members. Supporting them to learn more and meet others in the same role so that they can have maximum impact in their own schools for their own students.

Starting as 2 days per week Oct 2024 - Apr 2025, our desire is that the success and vision of the person appointed to this new role will make it possible to transition to a longer-term contract for increased # days . That is to say, the opportunity is there, it is for you to run with.

About We Are In Beta.

We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.

We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.

Our job is to find them and share them widely, so nobody has to figure it out on their own.

Imagine a day when you can find someone - or something  - that can help solve any problem you’re facing, whenever you need it.

A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.

Join us to help us build that future for our schools.

We - schools - Are In Beta - always learning.
 

What do we do?

To work towards that future:

1. We research great practice so our members can discover it and be inspired by it.

2. We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).

3. We build communities of practice so colleagues can meet and grow together

Some stats we’re really proud of:

In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.

• 3,400 - MATs and schools we are connected to

• 2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than… 

• 3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community

• 3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.

• £1,500 - the amount we save a school each time they access the research they ask us to do for them.

• 870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.

• £25 million - the amount it would have cost schools had they funded those research hours themselves 

• 1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.

• 8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET. 

We are just getting started. Join us to write the next chapter

What's the role?

As Head of Business and Data systems you will lead every aspect of our data and information management across a portfolio of platforms. 

Working to ensure they speak to each other in smart and powerful ways, all offering team members and company the most up-to-date and high quality insight into the needs, priorities and challenges of members of the We Are In Beta community.

How you’ll be driving our mission forward (your responsibilities)

A. 40% making our current business and data systems work really well

• Lead data management and consistency across all systems, including 

  • Automated and manual flows needed for business activities and reporting

  • Run and refine processes for data health of contact and company records

  • Review and consolidate CRM properties, processes and protocols

• Refine and add new automations to capture most useful data instantly and robustly

• Regular cycle of updates of DfE data on schools and trust performance and demographics

B. 40% develop, improve and build out current systems to be more powerful, robust and sharp

• Develop our new newsletter platform - combining all channels into one place

  • Manage migration of current audiences

  • Design process for adding and removing subscribers, with data flow between CRM and newsletter

  • Unlock power of analytics on who is opening, reading and sharing our messages the most vs the least

• Augment sales process with increased automation

  • Identify and implement opportunities to streamline current processes

  • Automate routine steps where possible, maximsing face-to-face input for greatest return

• Iterate Airtable architecture to streamline data tools and increase robustness

  • Review of all DfE data held, processed and linked tables

  • Review back-up processes

• Research and deployment of wide-ranging new platforms/software that can supercharge how we work, maximising impact for our members and customers.

  • Explore options for eg data visualisation platforms for self-service access for members, member match-making, content hosting and discovery….plus many more.

C. 20% support the team to improve quality, efficiency and impact of how they use data and systems to succeed in their roles

• Provide training, support, and guidance to help the team achieve their data and CRM goals in the most effective ways possible.
• Understand the team's and individuals' working practices and pain points, offering improvements or hacks for using current systems, or recommending new systems that can help them achieve even greater success.
• Create email lists, campaigns, sequences, and workflows in collaboration with the team - whether handling the more complex tasks as commissioned work or acting as a guide, trainer, or enabler for straightforward ones.
• Build or update existing Airtable bases to consolidate member and school data for dedicated projects or programmes.
• Explore any and all methods to help the team leverage data to better understand, serve, and delight our members.

The platforms we use now

• Hubspot - for CRM, marketing, sales and subscription management

• Airtable - for data visualisation and manipulation, programme management and content libraries

• Mighty Networks - to host our online community

• Zapier - to automate connections between services and systems

• Substack - 2 weekly newsletters (with third starting this Autumn)

• Mail Chimp - 1 weekly newsletter

• Social Media - principally LinkedIn and Twitter

• G-suite - for email hosting, and all internal and external documentation

• Slack - for internal collaboration and messaging

• Xero - for accounting and invoicing

• Stripe and GoCardless - for payments

We also use a small number of scripts in Python to allow us to do more quickly and better. Principally focused on large data-set consolidation / pivots and file scraping.

Who are you?

• You are techy to a strong level of competence but, most importantly, driven to identify, interrogate and fix issues, learning more as you go.

• You are a creative, pragmatic and diligent problem solver. Not always seeking the fanciest solution, instead finding the one that works well and the wider team can use.

• In this, you are a big picture thinker on what and how your actions iterate and build towards a ‘perfect’ future system, maximising how We Are In Beta can have the greatest impact for school leaders and teachers we serve (our members and customers).

• You are a strong trainer and communicator who loves to help and support others to succeed for themselves.

• You understand enough, and be keen to learn more, on features and quirks of education datasets for school demographics and performance.

• You leave your ego at the door, instead taking a straight-forward approach to ask great questions, say when you don't know and be upfront when you change your mind.

• You are a self-starter with great personal organisation who plans, tracks and delivers on objectives across several workflows on time, every time.

• You bring entrepreneurial flair to see the opportunity of building this role into a long-term member of the team by unlocking the power and potential of how our systems can best serve us and our members.

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Proven experience across CRM, databases, community/content platforms, newsletter distribution, integration and automation tools. This could be from previous roles such as data analytics, community building, digital marketing or business transformation.

• Comfortable with principles of coding in Python but no need to be a pro.

• Strong understanding of data management and GDPR requirements.

• Led digital transformation/change projects, with a strong approach to project management and stakeholder engagement.

• Designed and delivered training, and/or produced clear and concise written user guides, taking time to understand the needs and starting points of the team.

• Experience with management, analysis and visualisation of large-scale data sets - ideally in educational outcomes/performance.

• Experience of the realities of working for an early-stage organisation without a big team or huge budget. We are especially interested in those who have grown a tech team/function from the ground up.

Our expectation is that you have worked within the school education sector in England, though we are open to applicants who have not if you can show you have a good base of knowledge of the needs of school teachers and leaders.

What are the benefits?

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction. With scope to grow this role in your own image to be your dream job at the end of the initial period.

• Fully remote, flexible working culture/flexible working hours.

• Pro rata £35,000-£38,000 dependent on experience

• Project-based and/or freelance contract based on performance milestones available for the right candidate

• This role is 2 days per week October 2024 - April 2025, with scope for it to grow into a long-term contract for more days per week.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Location:

We are a fully remote team in the UK and Italy. We check-in daily online. We meet regularly face to face in London. 

Timeline

• Applications open: Monday 2nd September 2024

• Deadline for applications: midnight Sunday 22nd September

• First round interviews: starting from 23rd September, finishing by 4th October

• Second round interviews: starting from 30th September, finishing by 4th October

• Notification of decision /appointment: week beginning 7th October

• Start date: as soon as possible after 14th October.

We expect this to be a popular role.

We will be inviting people to interview on a rolling basis.

We advise submitting an application early.

How do you apply?

  To apply for the role please

1. register your interest via our website no later than midday on Thursday 5th September AND/OR
2. complete the application form that we'll send you by Sunday 22nd September

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   • why you want to apply

   • how your values, knowledge, skills and experience make you the best person for the role.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, DM Frances Ling on LinkedIn.

Are you an experienced Policy leader looking for your next challenge?

Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?

With our Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.

The Opportunity

We’re looking for a Head of Policy to help us achieve real impact by leading policy design, implementation and influence across the organisation to ensure an impactful, inclusive and evidence-led approach to social change. The postholder will be responsible for leading on two or more of our Design for Life interventions, which sit within our Prosperous Places portfolio. More information on our interventions can be found . This is a great opportunity for someone who is motivated by ambitious targets, taking a test and learn approach to achieving impact, and driving system-level change.

This role is based from RSA House in London for at least three days per week, with hybrid flexibility for the remaining days.

About You

What we look for in a successful Head of Policy candidate:

• Excitement and interest in designing, implementing and refining.
• Deep knowledge of research and practice-led policy design and development including diverse approaches to shaping and shifting policy at local and national scale
• Experience in a policy focused role, working within local or national government to create, change and deliver new policies to deliver better economic, social and environmental outcomes
• Commitment to impactful external partnerships and profile.

To find out more about this role, please download our job description.

Apply

In order to apply, please click ‘quick apply’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 7 October 2024. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply.  Please get your application in as soon as possible.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination.  We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. 

Read full our commitment to Diversity, Equity and Inclusion . 

About Us

We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits .

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

Leading the Data Insights and Operations team, this role is key to advancing our fundraising strategy by utilising data analytics to inform decision-making and enhance donor engagement. You will manage all aspects of data governance, reporting, and operational efficiency and driving innovations that support the charity’s goals. Through ensuring high standards of data compliance, you will lead the development and implementation of a more advanced digital landscape, building a robust data function driven by insights.

Your experience and technical expertise will be essential in evaluating and recommending emerging technologies to strengthen our capabilities.

This is a full-time, permanent role that can be based anywhere within the UK.

Key duties include:

• Lead and develop the Data Insights and Operations team, fostering a culture of innovation and improvement.
• Provide strategic direction for data initiatives and operational functions across the organisation.
• Prioritise, delegate, and manage daily operations of the function.
• Resolve day to day issues with colleagues and 3rd parties.
• Ensure teams have sufficient support to provide the agreed level of service.
• Provide a stimulating, supportive and safe working environment.
• Drive Mary’s Meals UK’s data driven decision making through advanced analytics, ensuring insights support fundraising, donor engagement and organisational goals.
• Oversee data governance, ensuring accurate data management, reporting and compliance with legal standards.
• Lead the design and delivery of an enhanced digital landscape, leveraging technology to improve data capabilities and operational efficiency.
• Evaluate, recommend, and implement emerging technologies to strengthen the charity’s digital and data infrastructure.
• Lead on UK GDPR and DPA2018 compliance and reporting, including data management and retention, acting as Data Protection Officer for Mary’s Meals UK.
• Lead on key operational functions, including IT, data protection, travel, charity governance, risk management, facilities and insurance.
• Ensure efficient and effective operational processes.
• Monitor the external environment to identify new opportunities and challenges; developing reports and plans to ensure an appropriate and timely response.
• Manage effective systems for monitoring, evaluation and reporting of service delivery outcomes.
• Lead, facilitate or contribute to improvement and development of projects across the organisation as required.

Your covering letter should fill no more than two pages of A4 and make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience.

Applications will be reviewed on an ongoing basis and interviews arranged accordingly.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Charity No. SC022140

ABOUT THE ROLE

This is an exciting opportunity for two Heads of Service to join our organisation! There are two positions to be filled one with a special focus on Criminal Justice Services and the other with a focus on Homelessness and complex needs including mental health.

You will be responsible for providing positive and inspirational leadership across services to create positive communities, empowerment to individuals, and ensure psychologically informed environments! You will be responsible for ensuring services maintain the highest standards of service delivery, quality, performance and improvements. You will have the overall responsibility to ensure services are adhering to regulatory compliance as provided by commissioners, SIG, and all relevant stakeholders.

Shift Pattern: 37.5 hours per week, Monday to Friday 9am - 5pm, with some Hybrid working as well as being based at Central Office, and making regular service visits. You will also take part of our out of office on call duty. 

ABOUT YOU

This role is perfect for someone who has a leadership background, and experience within the given field, or relevant fields to the services in which you will be managing. You will be able to bring our values to life within your service areas, and empower others to provide high quality care and support to others. You will support the group to achieve our vision and mission by empowering your teams, supporting with business development, and implementing continuous improvement. 

You will understand and be able to demonstrate the importance of delivering safe and secure services for our resident and participant groups, and take a leadership approach to resolve challenges, support development, and provide advice and guidance.

Some of what are we looking for:

Head of Criminal Justice 

• Previous experience and knowledge of Criminal Justice Services (CJS). Experience working with HMPPS is desirable
• Thorough understanding of the needs of the residents/participants in which we support in this area
• Ability to work flexibly and work closely with commissioners and CJS services including Prisons - this role will require additional vetting through BPSS (Prison clearance may also be required)

Head of Homelessness and Complex Needs

• Previous experience and knowledge working within homelessness and/or mental health services with a thorough understanding of the needs of the residents/participants in which we support

For both positions, in addition we require:

• Experience of leading teams that deliver complex and high-risk services
• Experience of working closely with commissioners 
• Experience of contract management and monitoring contractual performance
• Budget Management experience and/or willingness to learn financial management
• Previous experience in line management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software

What would we like, but not essential?

• An appropriate professional qualification:
  NVQ/Diploma Level 3 in Management/Health and Social Care, Criminal Justice, Mental Health or equivalent
• Understanding, knowledge, and/or practical application of key legislation – Equality, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
• Understanding of housing management, including voids, evictions, and housing law

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

People Leadership

• Provide high quality support, leadership, and line management to staff, offering guidance, support, and advice to the team to support them to perform to the best of their abilities.
• Provide leadership to employees throughout the employee life cycle. This includes but is not limited to;
  Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle. 
• Ensure Equality, Diversity, and Inclusion in best practice and policy is in place and being embedded across all services. 

Operational Leadership

• Managerial and leadership oversight of the service area as agreed, ensuring delivery in line with Social Interest Group’s annual business plans, contractual requirements, and KPI’s, including making sure all legislative requirements and targets are being met. 
• Support managers to create person centred, psychologically informed environments that deliver high quality services which are underpinned by our theory of change.
• Responsible for regular review of operational dashboards and monitoring of performance and KPI’s, creating reports and submitting these to relevant stakeholders. 
• Create, maintain, and communicate reports using various channels and data software to measure various metrics of performance, trends, and other relevant reporting criteria. Communicate this effectively to various stakeholders internally and externally.

Organisational Growth/Business Development/Relationship Management

• Support with sourcing, developing, and improving operational growth. This could include supporting the organisation with finding new opportunities, supporting with bid writing process, and implementation process of new services and other opportunities in the organisation. 
• Support on commissioner negotiations to ensure contractual compliance is upheld between both parties, including negotiating pathways into services to mitigate reduced positive outcomes and associated financial loss.
• Lead on any mobilisations and implementation of new services in collaboration with all relevant departments across the business and deliver new services to budget requirements, in a timely manner.

Audit, Compliance, Risk

• Regularly undertake staff-assessment audits of services against key quality and risk standards, and ensure all actions and improvements are acted on within required timeframes.
• Ensure all services follow correct safeguarding and risk management protocols and procedures.
• Undertake fact finding and any external/internal investigations, ensuring they are in line with organisational policy, as well as associated formal hearings.

Financial Management

• Budget Management: Promote and manage effective cost control mechanisms, management of the overall budget for the given operational group, work collaboratively with other teams to set the service budgets, review monthly accounts, and ensure effective management of the areas budget and reporting. 
• Lead on the annual review of contracts with commissioners and/or other relevant stakeholders internally and externally to ensure the service budgets are adequate to meet the needs of the contracts and any associated risk.
• Have overall oversight over the operational group, approve budget items and costs, ensure headcount is well managed and within budget, and make any adaptations if necessary. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

Unfortunately we are unable to sponsor right to work in the UK and require all applicants to be able to provide right to work documents at interview stage and/or upon successful completion of the recruitment process.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.