194 Head of operation jobs

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

Prospectus is pleased to be collaborating with a UK charity founded by families who lost loved ones to gambling-related suicide to recruit for a Head of Operations to join them on permanent contract to start ASAP. The charity operates as a fully remote working organisation however there will be some UK travel

As Head of Operations you will help shape and deliver organisational strategy, embed values and lived experience-led approach, and ensure the organisation remains responsive to emerging opportunities and challenges. The role includes working closely with and supporting wider Heads of Service, coordination between cross team working, and accountability for organisational infrastructure delivery. The postholder will ensure robust compliance and operational systems are in place to support effective delivery across the charity alongside supporting sound HR practice. As a key member of the senior leadership team, you will also be accountable for cross-organisational projects to deliver systems improvements.

The successful candidate will bring significant experience of managing an operations function within a UK charity or not-for-profit organisation and will have experience of supporting an organisation through growth and change.  You will bring excellent people management and relationship building skills, with the ability to influence and build consensus across teams and at senior level. You will have significant experience of embedding new processes and systems to support an efficient and effective organisation. In addition you will have a strong empathy for the mission and have a drive and determination to build core organisational strength.

For details on how to apply please click through to the job link on the Prospectus website. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Prospectus is pleased to be working with a social change organisation in the UK to recruit for a Head of Operations. This is a permanent, part-time vacancy offered at 0.6 – 0.8 FTE (3 or 4 days per week). This is a fully remote based role with some UK travel expected, including a monthly visit to Bristol or Reading.

The role will be responsible for supporting and coordinating the organisation’s Senior Leadership Team to function as effectively as possible. This includes developing their internal set up, processes and systems and overseeing compliance and risk management. Other responsibilities include coordinating team growth, culture and performance and overseeing long term financial planning and forecasting.

The successful candidate will bring previous experience having worked in a similar operational role. You will bring a passion for the mission and will have strong experience of embedding systems and processes. You will also have a good understanding of budgets and overseeing aspects of finance, although you are not required to be accountancy qualified for this role. You will have some experience relating to risk or compliance and will demonstrate excellent people skills, with the ability to engage with internal stakeholders at all levels. You may not have experience in every area of this job description and we would welcome applications from candidates looking to develop skills in some of these areas.

For details on how to apply please click through to the job on the Prospectus website where you can also find the full Appointment Brief.

Please note: Due to the urgency of this vacancy, shortlisting and interviews will take place on an ongoing basis therefore we encourage applications ASAP. We therefore reserve the right to close the application process early if necessary.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.

In this newly created role, you will act as a key advisor, reporting directly into the CEO, and will have responsibility of key areas of the Trust’s operational functions, ensuring the smooth and effective running and delivery of services. You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.

If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you!

Key responsibilities of the role include but not limited to:

• Oversight and line management of the HR, Learning, Communications & Marketing, and Community Engagement functions of the Trust.
• Oversight of key projects essential to the delivery of the Horizon (strategic) Plan 2025-2028 as agreed with the CEO.
• Be a key part of the Executive Team, chaired by the CEO.
• Maintain an overview of all projects and programmes of activity, outputs and outcomes within the role and ensure reports are written and submitted on time.
• Provide day-to-day operational leadership across teams, driving high performance, alignment with values, and maintaining individual, personal & team wellbeing.
• Develop and implement planning processes and performance management tools to ensure effective delivery of goals.
• Develop, drive and maintain the data gathering and analysis for the Westway Trust, that enables the Social Impact Framework and to play a key role in the organisation’s progress towards creating a strong narrative in respect of achievement.
• Attend People Committee Meetings and the Board as requested, and contribute to the preparation of meeting papers as necessary in line with agenda requirements.
• Provide upward reporting and insight to the CEO including written briefings, performance dashboards, and recommendations.
• Attend internal and external meetings, including those that require representing the Trust publicly, in line with agreed strategies and perspectives.
• Monitor, update and ensure compliance with organisational policies and legal requirements (e.g. safeguarding, employment, health & safety, data protection) to build a positive work culture.
• Champion collaboration and integration across departments, ensuring consistent implementation of work priorities that align with community needs and objectives.
• Support a values-based culture that centres equity, sustainability, openness, courage, and integrity.
• Contribute to organisational development and support the process of communicating and managing change effectively at the Trust in line with agreed policies and frameworks.

Essential Experience, Skills and Attributes:

• Minimum 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
• Proven ability to lead, guide and motivate diverse teams and to support the professional growth of those who report to you as a line manager.
• Demonstrable experience of good practice approaches to conflict resolution, working in collaboration with others and encouraging honesty, transparency and open ways of working across teams that benefit the organisation’s effectiveness and efficiency.
• Excellent planning, organisation and performance management skills.
• Excellent writing and reporting skills, including the ability to summarise complex data and issues for decision-makers.
• Experience in researching, developing and managing departmental budgets.
• Ability to analyse information, and formulate practical and reasoned operational plans that can be easily understood and monitored.
• Strong interpersonal and emotional intelligence skills – able to offer both moral and professional support to teams.
• Experience of supporting organisational change, transition, or transformation programmes.
• Experience of embedding inclusive and equitable practices across teams.
• Demonstrable alignment with the Trust’s values and commitment to anti-racism and community power.

Desirable Experience, Skills and Attributes:

• Previous experience overseeing HR or education/community programmes is highly desirable.
• Familiarity with communications/marketing functions is a plus but not essential.
• Degree-level education together with a recognised professional qualification in any of the fields this role covers – or equivalent lived/professional experience – is highly desirable.

The application deadline is 5 pm on Sunday, 27 September, when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

Are you an experienced operational leader who thrives on making organisations run brilliantly behind the scenes?

Southwark Charities is entering an exciting new chapter. With a £100m property portfolio, a growing grant programme and the development of 64 new almshouses, we're looking for an exceptional Head of Resources to lead the systems and processes that keep our charity strong.

Reporting to the CEO, you'll oversee finance, HR, IT, governance, property compliance, contracts and organisational systems, ensuring the charity operates efficiently, remains compliant and is well positioned for future growth. You'll work in a small, dedicated team while working closely with colleagues to deliver outstanding services for older people across Southwark.

This is a hands-on role for someone who enjoys improving processes, managing change and finding practical solutions. You'll bring experience in operations, finance or corporate services, excellent organisational skills and the confidence to work across multiple disciplines.

If you're looking for a varied senior role where your expertise will have a direct impact on people's lives and the future of a respected historic charity, we'd love to hear from you.

We are seeking a talented Director of Programme Delivery and Operations (maternity cover), fully committed to our widening participation cause, to join the Senior Leadership Team in a pivotal role for a growing and ambitious charity. 

You will have responsibility for ensuring we are providing high quality programme delivery to young people across our centre network, that are centres are functioning effectively, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The Director of Programme Delivery and Operations is a Senior Leadership Team position within the charity and reports into the Chief Operating Officer. The role is responsible for oversight of all centre programme delivery and performance across our network of 44 local learning centres (and growing).

Contract

This is a fixed-term, maternity cover role until at least end of November 2027. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date
January 2027 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member)
with 1 day working from home. 

Location

The role would be based at one of our IntoUniversity centres in Birmingham, Bristol, Coventry, Leeds, London, Manchester or Nottingham, with regular travel across the network and to our Head Office in London. 

Salary

£62,500 (Plus additional London contribution of £2,800 for London-based candidates). Pro rata for part-time candidate.

Annual leave

This is the full-time staff entitlement and will be pro-rated for part-time staff.

33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July)
+ additional length of service entitlement
(one day per year of service, up to 5 days)
 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th September 2026.

Interview Day (in-person at our Head Office in London) - Wednesday 7th October. Please ensure that you are available on this date.

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work. The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.

Purpose of the role

· To manage assigned business support services within Boccia England, using a strong customer focused approach to achieve operational effectiveness and demonstrate our company values.

Key Accountabilities and Objectives

Administration - Provide a high level of administrative support to the Boccia England team (30% of time to this objective)

 · Develop and implement systems and procedures to support the efficient operation of Boccia England and improve the service we offer to members and customers

· Manage the enquires received into Boccia England which includes email, phone and web contacts.

· Provide administrative support to the wider team in areas for events, competitions, and talent.

· Ensure all Boccia England policies are up to date, fit for purpose and compliant with legislation.

· Support compliance with relevant standards including health and safety requirements and data protection in conjunction with the Head of Operations.

· Create a suite of standing operating procedures (SOPs) to support the team and create efficient ways of working and cost savings where appropriate.

Volunteer People Management –Manage and support Boccia England volunteers(30% of time to this objective)

 · Effective management of the volunteer community in organising and attending events, competitions and other areas as and when required.

· To include defining clear roles and responsibilities, clear communication; setting appropriate objectives; monitoring and reviewing performance; providing support and guidance and personal/professional development.

· Support and develop inclusive communication strategies in all communication to volunteers

· Collect feedback from the boccia community to identify improvement areas and action these where appropriate.

 

Commercial shop – Manage the Boccia England shop, deliver high levels of customer satisfaction and achieve income targets (30% of time to this objective)

 · Manage the Trading budget to realise a positive contribution to the overall Boccia England budget.

· Manage the shop suppliers and ensure stock levels are appropriate.

· Manage customer experience to achieve high levels of satisfaction and repeat business.

· Complete regular reviews of products and complete market research to identify new items tosell which will benefit the boccia community and generate new income revenue streams.

· Be responsible for the shop website, ensuring it is up to date, maintained and the functionality is maximised.

 

Boccia England Membership - Manage the existing membership benefits package to ensure all areas are delivered (5% of time to this objective)

· Be a subject matter expert for the Boccia England membership platform.

· Deliver training to new and existing team members to maximise their use of the platform.

· Provide regular reports to the Senior Leadership Team and Board on membership numbers, trends and engagement  rates.

· Coordinate the annual membership activities to ensure these are delivered

· Collect membership feedback to report on the current membership offer and manage satisfaction within the membership packages.

· Support the team with initiatives to increase membership numbers and support the retention of existing or lapsed members.

· Input into the annual review of the membership packages to identify improvements and deliver these where appropriate.

Human Resources - Provide administrative support to the Head of Operations in people related work (5% of time to this objective)

 · Coordinate wellbeing newsletters and support the team to deliver a calendar of wellbeing initiatives.

· Work with the Head of Operations to support the recruitment of roles across the business, these may be paid, unpaid, volunteer and or self-employed roles.

· Support the administration of tasks, such as safer recruitment processes, onboarding and induction checklists, training needs surveys and plans.

 

General Requirements

· Manage own workload effectively.

· Be committed to continuous improvement.

· Provide excellent and timely customer service with both internal and external communications.

· Use and share knowledge and expertise to develop Boccia England.

· Be an advocate for Boccia England and the sport of boccia.

· Any other tasks or responsibilities as deemed appropriate by the Head of Operations which commensurate with the responsibilities of the post.

A little bit about the role

Contract: Full time, fixed term
Salary: £87,632.09 (incl London Office Allowance) plus competitive pension
Location: Hybrid- 2 days per week in London Office

The Culture and Operations Director (COD) ensures Frontline is a high-performing, well-governed charity with a strong culture of freedom and responsibility - a place people can do their best work to achieve Frontline’s mission.

They have strategic responsibility for charity-wide planning to ensure Frontline’s operational functions, effectively support teams to navigate challenges whilst maximising new opportunities. The successful candidate will join Frontline at a pivotal moment and play a key role in driving the next exciting step of our growth.

The COD will ensure high-quality operational support is available to all teams. Working closely with Frontline’s Leadership Group (Heads and Directors), to make sure that the appropriate and timely information, tools and guidance (e.g. HR, IT and finance) are available to managers and teams as needed. This includes working alongside other members of SLT, to:

• Confidently support Frontline through a period of growth and structural change
• Embody the culture of freedom and responsibility, leading by example, and implementing strategies which improve efficiency and quality
• Maintain Executive oversight of Frontline’s finances, working  with Head of Finance and Finance Audit and Risk Committee (FARC) Chair to ensure budgeting and financial decision-making is robust and strategic, to support the ongoing stability of the charity
• Maintain clear communication across teams, ensuring a connected and informed workforce who collaborate effectively. Oversee the success of key events such as annual all-staff away days, monthly gatherings and leadership stocktakes
• Develop strong relationships with key stakeholders including Frontline trustees, partner organisations and the Department for Education (DfE)
• Effectively lead teams to maintain Frontline's strong track-record of meeting legal/regulatory requirements, to minimise risk to the charity

Key Responsibilities

The COD will lead teams delivering on operational priorities in line with freedom and responsibility, to ensure we remain high performing:

Change management:

• Lead the coordination and project-management of an organisation-wide restructure, ensuing the charity is well-positioned to deliver on contractual obligations whilst diversifying to further amplify our impact and that teams are kept well-informed and feed into structural changes
• Support Frontline teams to work  collaboratively and deliver plans to broaden the scope of Frontline's work, extending activity beyond current areas of focus whilst maintaining a strong, shard commitment to Freedom and Responsibility.
• Develop and adhere to tracking and monitoring systems ensuring annual priorities remain on track to achieve Frontline's mission and long-term strategy.

People and Culture:

• Manage the Head of People to identify new and creative ways to further strengthen and embed our culture and grow personal accountability
• Support the Head of People to ensure excellent HR administration, support and use of data (e.g. staff turnover, sickness levels and performance reporting) to inform future planning and decision-making
• Ensure the team design and deliver high-quality staff induction and training which support staff to thrive (e.g. personal leadership, managing effectively and radical candour)
• Maintain awareness of trends and developing technologies to support efficiencies, e.g approaches to recruitment and support to managers.

Finance and Governance:

• Manage Head of Finance and Compliance to ensure sound budget management (£25m annually), financial controls and clear reporting mechanisms are in place
• Work with the Finance team to ensure FARC and the board have the necessary information and confidence in the financial leadership of Frontline.

Charity Quality and Efficiency:

• Manage and support IT and System leads across Frontline, ensuring they have the resources and compliance mechanisms to ensure robust systems are in place.
• Support Contract Governance teams to negotiate and implement significant government contracts, ensuring outcomes are achievable and effective governance and commercially sound contracts are in place.

About the role

We are seeking an Operations and Facilities Assistant to work closely with the Head of Operations to ensure the effective and efficient running of the organisation’s administrative systems and day-to-day activities.

This role supports the work of the whole organisation – supporting on a wide range of administrative tasks across People, systems, IT, and building management.

The Operations & Facilities Assistant will often be the first point of contact for the internal staff ticket system, playing a key role in responding effectively to enquiries, as well as supporting key projects within the People & Operations team.
• Ensure cover in the building, as part of an agreed rota managed by the Head of Operations, acting as the first point of call for staff and visitors.
• Monitor inboxes and respond to incoming emails, fielding emails to relevant people in the organisation as required.
• Action tasks from our internal ticket system and shared mailboxes, across People, IT, systems, and facilities.
• Provide administrative support to HR functions such as supporting recruitment, on-boarding and offboarding.
• Order materials, including office and staff equipment, stationery and sundries
• Provide general facilities and building management assistance, as well as working across Health and Safety
• Report and liaise with contractors or external parties about any office and building repairs
• Support the Culture & Development Administrator with training and events through researching providers and booking venues
• Provide administrative support of individual projects as directed and delegated by the Head of Operations
• Provide general administration for staff and volunteers for expenses, IT support, office supplies, etc.
• Collect and distribute post
• Support Subject Access Requests and help organise redaction and delivery with the Data Protection Officer
• Support the wider work for the People & Operations Team, the Finance team, and Wider Leadership Team
• To participate in any additional duties as needed

For more information on this role please download the attached job description.

Location Galop’s offices are located in central London. This role will be hybrid, 3 days working in the office, 2 days working from home.
Hours Full time (35 hours per week)
Contract Permanent
Reports to: Head of Operations
Salary Salary band H, starting at H1 £27,082.27 per annum (including an inner London weighting of £4,296.25)
Closing date Applications should be submitted by 10am 2nd October 2026. Interviews will be held w/c 12th October 2026.

REF-230914

We are looking for a strategic, hands-on communications leader with strong press relations experience who can help raise Borne's profile, lead our strategic communications, grow awareness of our mission to prevent preterm birth, and reach new audiences.

This is a key leadership role in a small, but ambitious charity at a moment of real momentum, growing in terms of reach and influence. Marketing and communications will be central to helping Borne take our next steps forward.

About You

You are a collaborative, strategic communicator with the confidence and experience to raise the profile of a growing charity. You combine excellent judgement with strong press relations expertise and know how to turn organisational ambition, scientific progress and human stories into compelling public narratives. 

Why Join Us?

• Play a senior role in a purpose-led charity tackling one of the most urgent challenges in maternal and infant health. 
• Join at a pivotal moment, with a refreshed brand, revamped website and new marketing strategy already in place. 
• Help take Borne to the next level by raising our profile, increasing awareness and supporting ambitious plans for growth. 
• Work closely with a committed team, expert researchers, supporters, ambassadors and partners. 
• Shape a communications function that is inclusive, ethical, ambitious and rooted in real-world impact. 

Head of Finance and Operations

We are seeking an experienced finance and operations professional to provide strategic leadership within a growing environmental charity.

Salary: £60,000 FTE, £48,000 actual
Location: Home-based, UK, with some travel to London and occasional UK travel
Hours: 28 hours per week, four days
Contract: Permanent
Closing date: 23:59, Sunday 4 October

Interviews: First round on 13 & 14 October; Second round 16 October

About the role

This is a broad and influential senior leadership role covering finance, governance, operations, people and organisational development.

Working closely with the Executive Director, Senior Leadership Team and Board of Trustees, you will ensure the charity has the financial insight, effective systems and strong infrastructure needed to deliver its ambitions. You will also deputise for the Executive Director occasionally and provide line management for support functions.

Key responsibilities include:

• Leading financial operations, controls, budgeting, cash flow forecasting and management reporting
• Producing statutory accounts and managing the annual audit
• Monitoring restricted, designated and unrestricted funds
• Supporting the Board and Finance Committee with clear reporting, papers and effective governance
• Overseeing organisational risk, compliance, data protection, cyber security, insurance and business continuity
• Improving HR, IT, CRM, digital and operational systems
• Leading the responsible adoption of digital tools, automation and AI
• Coordinating organisational workplans and monitoring delivery against strategic priorities
• Overseeing recruitment, onboarding, employment processes and staff development
• Supporting an inclusive, collaborative and high-performing remote working culture

About you

You will be a qualified ACA, ACCA, CIMA or AAT accountant with at least seven years’ experience in finance and operations management, ideally within a charity or similarly values-led organisation.

You will also bring:

• Experience across HR, IT, risk, data protection and health and safety
• Strong financial planning, reporting and analytical skills
• Knowledge of accounting software, spreadsheets and CRM systems
• Experience managing and developing people
• Strategic thinking and proven project management skills
• Confidence working with trustees and producing board-level reports
• An understanding of how organisational systems support small, remote teams
• Excellent interpersonal skills and a collaborative, self-directed approach

Knowledge of charity governance, philanthropy, Salesforce, Xero or digital transformation would be advantageous. An interest in environmental issues and improving the planet for future generations is also welcomed.

About the organisation

You will join a UK environmental charity working to strengthen philanthropy and increase its impact in response to the climate and nature emergency.

The organisation supports a significant network of funders, advisers and fundraisers by sharing research and expertise, building relationships and encouraging greater investment in environmental causes.

It is a fully remote organisation with a culture founded on kindness, trust, inclusion and mutual respect. Benefits include flexible working, a 7% employer pension contribution, learning and development opportunities, and additional discretionary closure between Christmas and New Year.

Applications are encouraged from people who may not meet every element of the person specification. Adjustments can be made to support an accessible and inclusive recruitment process.

Other roles you may have experience of could include; Finance Director, Director of Finance and Operations, Head of Finance, Head of Operations, Chief Operating Officer, Charity Finance Director, Head of Resources or Director of Resources.

Please note this role is advertised by the recruitment agency acting for the client, NFP People.

Head of Digital & Operations

Salary: £62,415 - £64,058.

Location: London – Hybrid Working.

Contract: Full-time (35 hours/week), Permanent

Line Manager: Director of People Operations and Assurance

Line Reports: Digital Delivery Lead, Operations Manager, Organisational Strengthening Manager, Data Manager

About Start Network

Start Network is a global network of over 150 local, national, and international NGOs. We act as a catalyst for system-level change to improve the efficiency, effectiveness, and ethics of humanitarian action. By devolving power, resources, and decision-making to locally led networks and hubs, we build early financing systems and community-led solutions that anticipate and respond to crises.  

The Role

We are seeking a strategic, forward-thinking Head of Digital & Operations to lead our operational and digital systems. You will oversee the continuous improvement of our infrastructure, ensuring our programme teams, local hubs, and network members have scalable, compliant, and user-centred support.

As Start Network’s senior digital sponsor, you will own our digital and data roadmap, embed cyber security controls, strengthen operational resilience, and drive cross-organisational transformation.

Key Responsibilities

• Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees.
• Digital Strategy & Governance: Own the technology, data, and digital strategy. Provide senior oversight of digital architecture, system integrations, AI/automation ethics, GDPR, and cyber security.
• Operations & Resilience: Evolve the organisation's operating model. Oversee frameworks for procurement, travel, security, facilities, and business continuity planning.
• Programme Operations: Oversee the operational support models for key funds and initiatives (Start Fund, Start Ready, anticipatory action). Provide senior decision support on complex issues including hosting, compliance, safeguarding, and donor requirements.
• Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture.
• Rota Responsibilities: Participate in a weekend and holiday rota for smooth programme delivery (Start Fund/Start Ready) and on-call travel/security support.

Essential Criteria:

• Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations.
• Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture.
• Demonstrated ability to build strong data governance, reporting, and insight capabilities.
• Experience designing multi-geography operational frameworks, policies, and risk mitigation strategies.
• Strong leadership track record in change management, stakeholder influence, and team coaching.

Desirable Criteria:

• Background in the humanitarian, international development, or charity sectors.
• Experience working with Board committees, executive teams, and managing complex third-party vendor relationships.
• Proficiency in Start Network working languages in addition to English.

Travel

This role involves up to 4 weeks of international travel per year to conferences, Start Network hubs, or countries of operation.

Timeline:

- Applications close on Monday 5^th October.

- 1^st Stage Interviews scheduled for w/c 12^th October.

To apply for the role or for an informal discussion, please reach out to Daniel Kelner at Goodman Masson, who are our exclusive recruitment partner for this position:

The Talent Set is delighted to be partnering with Mencap to recruit a new Head of Fundraising Strategy & Operations. This is a rare opportunity to join one of the UK's leading disability charities at a pivotal moment of investment and renewed ambition. 

Head of Fundraising Strategy & Operations
Salary: £65,000 - £70,000 dependent on experience
Location: Hybrid (London HQ)

Mencap is seeking an exceptional fundraising operations and strategy leader to join the organisation as Head of Fundraising Strategy & Operations. This is a newly created and highly influential role at the centre of Mencap's fundraising transformation journey. Reporting directly to the Executive Director, Fundraising, the successful candidate will act as a key strategic partner, helping to build the systems, processes, insight and infrastructure required to support sustainable fundraising growth.

This role will shape the future of fundraising strategy and operations at Mencap. Working across a directorate with clear ambition for growth, you will lead the planning, performance, insight, systems and case for support activity that helps their fundraising teams work with clarity, consistency and confidence.

Mencap’s fundraising teams need strong foundations to build trusted relationships, grow income and deliver lasting impact for people with a learning disability and their families. You will work closely with senior fundraising leaders and colleagues across Mencap to turn the ambition of Mencap 2030 into joined-up plans, strengthen reporting and forecasting, and improve how data, systems and evidence are used to support decision making.

We are looking for a confident fundraising strategy and operations leader who combines strategic thinking with strong planning, reporting, systems and stakeholder management experience. You will be able to bring structure to complex work, improve ways of working and support sustainable fundraising growth across the directorate.

You will directly lead key roles across fundraising operations, case for support, stewardship and strategy, creating the leadership, confidence, systems and ways of working needed for fundraising strategy and operations to support growth. This role is for someone who can connect strategy with delivery, build the conditions for teams to succeed and help the directorate scale income and deliver lasting impact.

Over the last year Mencap has made significant investment in fundraising capability, including the implementation of Salesforce. As the organisation enters the next phase of its development, the focus is shifting from implementation towards optimisation, embedding best practice, building capability and creating a more strategic, data-led fundraising culture. This role will be instrumental in helping Mencap realise the full value of that investment.

This is not a traditional fundraising role. Rather than leading frontline income generation, the Head of Fundraising Strategy & Operations will be responsible for building the engine that enables fundraising success. You will identify risks, strengthen processes, improve ways of working and create the conditions that allow fundraising teams to perform at their best.

This is a highly collaborative leadership role requiring strong relationship-building skills, excellent project management capability and the ability to influence across organisational boundaries. The successful candidate will act as a trusted advisor to the Executive Director, helping to drive continuous improvement across the fundraising function and supporting the wider transformation agenda.

Potential Early Objectives / Success Measures

• Develop and embed a clear fundraising planning cycle aligned to Mencap 2030.
• Establish reliable operational reporting, forecasting, budget oversight and KPI routines across the Fundraising Directorate.
• Strengthen use of data, insight and Salesforce to support decision-making, performance management and continuous improvement.
• Review fundraising systems, data and compliance practices, including GDPR, Gift Aid and Fundraising Regulator requirements.
• Develop a clear case for support and stewardship approach that can be used consistently across fundraising activity.
• Build capability, confidence and clear accountabilities across fundraising operations, case for support, stewardship and strategy roles.

The successful candidate will be able to demonstrate:

• Significant experience leading fundraising operations, strategy, planning, insight or performance functions.
• Strong understanding of fundraising processes, systems and best practice across multiple income streams.
• Experience managing CRM platforms and driving organisational adoption of data and technology solutions.
• Excellent project management skills, with the ability to balance multiple priorities and deliver complex initiatives.
• Experience developing performance frameworks, reporting systems, KPIs and management information.
• Strong analytical capabilities, with the ability to translate data into actionable insight and strategic recommendations.
• Experience building operational infrastructure and supporting fundraising growth or transformation programmes.
• Outstanding stakeholder management skills, with the ability to influence and collaborate across departments and seniority levels.
• Proven people leadership experience, with a track record of developing capability and building high-performing teams.
• A strategic mindset combined with strong operational delivery skills and attention to detail.
• A commitment to continuous improvement, innovation and fundraising excellence.

Above all, we are looking for a collaborative and solutions-focused leader who is passionate about fundraising excellence. This is a unique opportunity to help shape the future of fundraising at Mencap by building the systems, insight and operational foundations that will support long-term sustainable growth and enable greater impact for people with a learning disability and their families.

How to Apply
The deadline for applications is Friday 2nd October with 1st stage interviews to take place w/c 12th October. To apply, please submit your CV demonstrating your suitability for this role via our website using the apply now button.
If you have any initial questions before applying, please get in touch. We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is committed to creating an inclusive workplace and welcomes applications from all backgrounds. We actively encourage applications from people with diverse experiences and are happy to discuss any reasonable adjustments required throughout the recruitment process.

In this role you are responsible for day-to-day operational activity across both finance and HR functions, working closely with the Finance Officer and reporting to the Head of Finance (with ‘dotted line’ reporting to Director of Finance and Operations in respect of HR activity). 
The role requires effective use of systems to enable efficient processes, with responsibility for data held on the HR system and management of routine employee related processes including recruitment and onboarding. The role also shares responsibility for processing invoices and payments on the finance system, responding to queries from colleagues and 3rd party partners. You will provide support for Head of Finance and Director Finance and Operations where required, including data analysis, reporting and preparation of returns across both finance and HR remits.

How to apply
To apply for this role please send your CV and cover letter (maximum two pages) including responses to the three questions below:
1. Tell us about a time when you identified a process that could be improved or made more efficient. How did you approach making the change, and what did you do to ensure the process was accurate, consistent and effective?
2. Describe a situation where you had to handle sensitive financial or employee information while also resolving a difficult or confidential issue. What approach did you take?
3. Give an example of when you have had to manage competing priorities. How did you decide what to do first, and how did you ensure important deadlines were met?

HR and Recruitment
• Maintain accurate data on our HR system including starters, leavers, holiday and other absences
• Report on key employee metrics including sickness absence, holiday, TOIL, diversity
• Support line managers with recruitment activity including making effective use of the Applicant Tracking System to ensure a good candidate experience and to report recruitment metrics to enable continuous improvement
• Manage onboarding for new starters including reference requests, pre-employment checks, induction processes
• Coordinate arrangements for training sessions for staff
• Support Head of Finance with monthly payroll processes
• Support Director of Finance and Operations in maintaining and publicising HR policies, keeping the Employee Handbook current
• Maintain up to date employee guides and templates for key HR processes including appraisals, mid year reviews, recruitment, induction, flexible leave

Finance Administration
• Maintain appropriate employee access to Finance Systems, including being able to claim staff expenses and raise sales invoice requests, and support employees in using these systems. 
• Respond to queries in the central accounts mailbox, liaising with internal and external stakeholders.
• Support Head of Finance and Finance Officer with Purchase Ledger, including posting and payment of supplier invoices in a timely manner, ensuring accurate coding and authorisation in line with limits, maintenance of supplier accounts, reconciliations and remittances.
• Support Head of Finance and Finance Officer with management of company credit cards and virtual cards, including reconciling statements and accurate posting to the ledger. 
• Assist in raising sales invoices and accurately recording income. 
• Assist with Credit Control, chasing overdue debts and reporting to the Head of Finance.
• Support Head of Finance with analysis of financial data from the finance system (Xero) for reporting and other ad-hoc purposes
• Assist in maintaining up to date procedures. 

There is an opportunity to attend theatre press nights where appropriate and to take advantage of trade tickets when offered

This role sits within the Finance and Operations team whose focus is to ensure the organisations operate as effectively and efficiently as possible. Our team operates across Finance, HR, Technology, Facilities and Compliance, to ensure that systems and processes are set up which promote smooth delivery and support the work of the organisations. This includes adherence to regulatory requirements and best practice standards