We are a local and well-established charity, looking for a committed, innovative, and collaborative Operations Manager to ensure that our advocacy is the best it can be, and that we continue to thrive as an organisation. You must be passionate about championing and supporting the most vulnerable people in society. Our job is to represent peoples’ views and wishes so that they have as much control over their own lives as possible.

We have a team of 30 advocates and business support staff, and complete around 2000 advocacy cases every year. You will be responsible for our team of advocates and services (including Care Act Advocacy, IMCA and DOLS), supported by skilled colleagues in administration and finance. Our advocates are amongst the most experienced in the business, and you will need to work alongside them, using their views and experience to provide direction and to make the most of development opportunities.

Here’s what an advocate said about working for us (March 2022):

“Working with Dorset Advocacy is like traveling in a Rolls Royce, every part of the organisation works perfectly with each other. Everyone is friendly and the respect I get from other professionals goes to show how hard staff have worked to ensure vulnerable adults have a voice. I am respected as a professional and am able to manage my own diary to suit my needs.”

Main duties

• Operational contract monitoring & compliance ensuring effective and efficient service delivery from the advocate teams.
• People management
• Data management - reporting and data analysis
• Development and growth
• Governance
• Safeguarding, confidentiality, statutory requirements

Benefits

• 25 days annual leave plus bank holidays (pro rata)
• 5% employee pension & 3% employer contribution 
• Supportive working environment with remote access to colleagues and managers 
• Employee Assistance Programme with Health Assured

Head of People Support. Home working with occasional office attendance in the Midlands & London.Salary up to £51,147.93 (£53,794.00 London Weighting)

Are you someone who drives and embeds a customer focused ethos within the people function, putting people at the heart of everything you do?

Do you spot new ways of working and make recommendations for change (which will better position the charity as an Employer of choice)?

We are seeking a talented Head of People Support (reporting directly into the Associate Director for People and Organisational Development) who is an experienced & qualified HR professional with core HR and operational capabilities, to lead our People Support team.

As the Head of People Support, you will play a pivotal role in managing all aspects of the employee life cycle and ensuring the People Support function is a true partner to the organisation.  You will drive a customer focused team delivering expert HR support and advice to enable to the organisation to achieve its aims and objectives.   In addition, you will be critical in ensuring that our employee, bank and volunteering offering is sound and well-co-ordinated, so that the experience of core-staff and non-core workers is a positive one. 

Collectively with the other Heads of within the People team, you will support the Executive Team to embed a culture of care and importantly, you will play a fundamental role in ensuring continuous improvement is embedded within the team. You will oversee our current HR systems and the implementation of a new integrated HR system, with the aim to improve efficiencies/processes, data / reporting, and the end user experience.

You will use our people data, surveys and HR KPIs to inform stakeholders of key issues affecting the achievement of business objectives and you will work with them, alongside the wider People team, to develop robust solutions and inform the HR strategy.

If you are an experienced HR Manager that’s led and delivered a first-class HR Support function and this sounds like a role that interests you, then take a look at the Job Description on our website. This will provide more information about the role, us as a Charity and the great work we do.

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

We need diverse people who bring different perspectives and represent the communities that we serve. So, we welcome applications from everyone. Applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning (LGBTQ ), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles, in helping us to achieve this.

Additional information:

Closing date 5th June 2022.

First stage interviews will take place Friday 10th & Monday 13th June 2022 and will consist of a Competency/Behavioural interview. Second stage will be on Monday 20th June and will be a presentation/brief, which will be provided closer to the date if successful.

The basics

• Salary: £41,440 pa pro rata.

• Working hours: 0.8 FTE.

• Contract: Permanent. Unfortunately we have not identified this role as available for job share.

• Location: Remote or based at our physical office in Camden, north London. We offer hybrid working. You must have the right to work in the UK. Unfortunately we’re not able to support work visa applications.

• Ideal starting date: As soon as possible.

• Application process: Application form and then two interview rounds.

• Closing date: 5pm, Wednesday 29th June.

Equal opportunities 

Possible is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst also acknowledging that people from certain backgrounds are underrepresented in our organisation. We are keen to correct this, so particularly encourage applications from Black, Asian and minority ethnic people; people who identify as disabled; people who identify as LGBTQIA+ communities; people who have experienced mental health challenges and people who identify as working class (or have done in the past).

About the role

Are you a qualified accountant concerned about the climate crisis? Are you someone with a passion for ensuring change-making organisations are run on a solid financial foundation? Do you have the expertise and people skills to bring financial perspectives to strategic decision making? If so, we should talk.

As our new head of finance, you’ll be Possible’s appointed financial whizz. As well as being responsible for  day-to-day finance operations, you’ll work closely with the senior management team to provide financial insight for long-term strategy spanning campaigns, fundraising, communications and operations, helping ensure the long term viability of our plans and projects.

You’ll work especially closely with your line manager, the co-director for strategic development, but also the heads of operations, head of fundraising and other senior managers, as well as helping provide our trustee board with the information they need.

Operationally, you’ll be responsible for managing our book-keeping  payroll (using an external payroll provider), managing regular reconciliations, producing monthly management accounts as well as financial accounts to meet our statutory responsibilities, maintaining oversight of contracts and partnership agreements - and providing support where needed to all teams within your area of expertise. You’ll also be our point of contact for banks, auditors, HMRC, payroll providers and pension providers.

Working closely with the co-director for strategic development, you’ll lead our annual financial planning and budgeting (financial year July-June), ensuring that adequate processes are in place to allocate resources effectively and monitor financial matters at all levels of the organisation. You’ll make sure that adequate financial controls and risk management techniques are in place and functioning well.

As with all members of the Possible team you’ll be part of a small, passionate, nimble and positive organisation that cares about its people, its projects and, ultimately, the planet. And everyone chips in to make the tea, take out the bins and do the washing up (or the virtual equivalents), so there’s that too.

You can find a full list of role responsibilities via our website.

Person specification

• A qualified accountant with experience of delivering the full range of financial and accounting services required by a charity or small business.

• Experience of administering cloud based accounting systems such as xero or quick books.

• Ability to digest, understand and analyse information independently.

• Strong knowledge and demonstrable experience in financial planning and modelling with the ability to present complex information effectively to non-finance audiences 

• Good interpersonal skills with the ability to work successfully across different teams and contribute effectively as a member of the senior management team.

• The ability to advise on strategic finance matters as well as being hands-on when managing the day to day finance operations.

• Excellent organisational and time management skills.

• Experience of working with charity accounting, tax regimes and governance requirements.

• Strong working knowledge of risk management techniques.

• Commitment to our vision and values.

About Possible

Here at Possible, we have a vision for a zero carbon Britain that has been built by and belongs to everybody.

To get there, we dream up projects, build tools and spread success stories to make sure everyone has the help and inspiration they need to play a role in tackling climate change. Our work cuts carbon, but because we work on cultural as well as technical levels, we get people talking about climate change action too. We want our projects to take on the world, so it is always about more than just a solar panel here, or an LED there - it’s about groups of people working together to change the world.

Our values

Inclusivity, trust and respect, creativity, shared ambition, positivity, caring and kindness, integrity, and openness. 

These aren’t just buzzwords to make us feel warm and fuzzy, they are what guide our actions and our organisational culture. Away-days help to keep these values alive and we work together to keep our team as supported, empowered and cared for as possible. We’re run by a team of directors rather than one single CEO, and we’re committed to reducing hierarchy wherever possible.

We are committed to supporting people with marginalised identities who are under-represented in our organisation. If you have any questions about the job or how we do things at Possible before you apply, please contact us and we can arrange a phone call.

Workplace benefits

• 25 days paid holiday pro rata (+ bank holidays and three days at Christmas).

• Flexible working.

• Paid volunteer leave.

• Bike to work scheme.

• Paid journey days for low carbon holiday travel.

• Good parental leave.

• Employer pension contribution.

• Access to complementary Headspace account (mindfulness and meditation app).

• Access to our workplace employee assistance programme, including free counselling sessions and financial advice.

Summary of Role

The Head of Finance will be responsible for financial control, management and reporting of the charity’s worldwide resources. The post holder will provide senior management and Trustees with the financial information, advice and support they need to lead and manage the organisation effectively.

This role will ensure that the charity meets all its statutory and regulatory compliance requirements. The role will also be responsible for the implementation of the charity’s strategy, budgets and performance reporting through the management and development of the finance teams.

About the Role

The main responsibilities of this role will be to:

1. To oversee the implementation, control, and reporting of the organisations strategy, budgets and performance.
2. To develop, improve and continually review MA’s compliance and control environment. Ensuring financial policies, organisational standards and financial controls at Headquarters and overseas Country Offices are both fit for purpose, robust and adhered to.
3. To ensure regulatory requirements are met relating to the production of the statutory accounts.
4. To provide leadership in the budget setting process, providing suitable information to managers and budget holders, leading discussions on budget allocations and presenting financial plans and budget to the Board.
5. To Business Partner with other departments with a view of improving control and feedback of information.
6. To prepare Group Monthly Management accounts for the leadership and board of trustees.

About You

With a strong academic background, the successful candidate will be a fully qualified accountant who has already operated at a senior level. Ambitious and with an appetite for change and best practice, you will be an engaging leader who can negotiate across all internal functions. Technical skill, team management and communication skills will be essential elements of your personal tool box in order to deal at the top level of this organisation.

To be successful in this role:

1. Fully qualified and accredited accountant (ACA, ACMA/CIMA, ACCA).
2. Experience of working in international organisations, preferably in not-for-profit sector
3. Proven experience of managing finance in a complex environment (e.g. income/funding streams, multi-currency/multi-country environment, international offices and consolidation of accounts).
4. Proven people management experience.
5. Proven experience of collaborative working as part of a high performing team at a senior level.

Why you should Apply

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for an ambitious Head of Finance to be able to lead on, build and develop the financial control, management and reporting of the charity’s worldwide resources. You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Outstanding company culture – everything we do is designed to enable our staff to work according to Muslim Aid values such as compassion and justice, empowerment, accountably and transparency
• We currently work 2 days in the office which is located in Whitechapel in between Aldgate station and Whitechapel station for easy commuting, and lots of amazing food options nearby
• Employee benefits with Perkbox 
• Paid time off for medical appointments (upto 8 hours)
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

Please apply via our website tab below.

In this wide ranging role you will develope and manage our innovative and successful service, connecting people who want to volunteer their expertise with social purpose organisations. 

About Reach Volunteering  

We are a small charity which makes a big impact on a national level on key issues such as board diversity, support for grassroots groups and harnessing people’s desire to make a difference. We are proud to say that we are the leading source of trustees and skills-based volunteers in the sector

This is an exciting time to be joining Reach: the pandemic created a surge in people wanting to volunteer their skills, and in social purpose organisations looking for volunteers with expertise to help them navigate changes. And strong diverse governace is top of the agenda. Reach sits at the heart of these changes, and with our effective digital service, we are in a good position to keep scaling and deepening our impact. 

We are a friendly, deeply collaborative team of 10 staff, supported by many amazing volunteers and freelancers. The team are encouraged and supported to take risks and to learn and develop, and enjoy plenty of autonomy. You will be able to draw on the expertise and enthusiasm of a team that uses a service design approach, and has a user-centred mindset. 

Reach Volunteering is committed to becoming a more diverse, inclusive and equal organisation, and to helping to increase equity, diversity and inclusion in civil society. We have put equity at the heart of our new vision, values and beliefs. See more about this on our website

About the role

The Head of Service and Operations brings focus, structure and momentum to our service and adds strategic capacity to our team.

Working in collaboration with the CEO, Head of Digital, and Head of Marketing and Communications, you will develop and manage our matching service, so that it: 

• Inspiries and enables people to volunteer their expertise to causes they care about.

• Supportis social purpose organisations to extend their capacity and build capability through skills-based volunteers and trustees.

You will be responsible for all (non digital) aspects of delivery, such as managing the staff and volunteer service team, championing the needs of our users, refining policies and procedures, and collecting and analysing performance and outcome data. You will lead on, or contribute to, specific projects, for example, a programme to focus support for grassroots groups.

As a key member of the senior management team you will deputise for the CEO, contribute to strategic planning, lead on organisation-wide policy development and represent Reach at events. In consultation with the CEO, you will lead one or more operational functions such as finance or HR.

About you

We are looking for someone who has senior management experience, ideally within a service delivery context. You will have experience of, and a passion for, working with a digital service or project. 

Charity sector experience is a plus, but not essential. More important is that you bring enthusiasm for working at Reach, have a strong personal commitment to equity, diversity and inclusion, and that you share our values - bold and experimental, people-centred, collaborative and honest.

We are also looking for people with the following qualities:

• Sense of Ownership
• User focus
• Analytical
• Learning focused
• Flexibility
• Strategic
• Excellent communication

We welcome candidates of all backgrounds, identities and experiences. We would particularly welcome applications from candidates who are disabled, Black, Asian or from other minoritised communities, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are under-represented on our staff team. Please see more on our website.

Why join Reach?

We have a positive, open and supportive culture, and a very collaborative way of working.

We have a strong commitment to becoming a more equal, diverse and inclusive organisation, and supporting other organisations to do the same.

We welcome flexible working. This role is offered at 28 – 35 hours. Other options include compressed hours, flexi time, nine day fortnights and other arrangements. 

Other benefits include 26 days holidays, plus 3 bonus days at Christmas (plus Bank Holidays); 6 days volunteering leave per annum, pension contributions at 5 per cent.

HEAD OF OPERATIONS

This is Archaeology – come and join us….

Can you help the Council for British Archaeology grow, so that more people have chance to participate in archaeology? We are looking for an effective operational manager to ensure the smooth running of our financial and business processes and help us to become more resilient and sustainable.

The Council for British Archaeology helps people to experience archaeology. We provide opportunities for people to take part in archaeology through our network of local and regional groups, the annual Festival of Archaeology and through the Young Archaeologists Clubs for children aged 8-16. We speak up to safeguard the future of archaeology and the historic environment and bring together everyone involved in archaeology.

We are a membership organisation with around 5,000 members and subscribers and provide support to a network of CBA groups. We produce British Archaeology magazine and publish a range of specialist books.

We are looking for a Head of Operations to manage all aspects of our operational and financial processes. We are well on the way to becoming more financially sustainable: we are working on a plan to grow our earned income and have recently developed new digital systems, including a new website and CRM linked to our finance system. We need the Head of Operations to lead the next steps in this journey, focusing on increasing income generation and ensuring we make the most of the new systems.

We are a charity, led by a board of trustees, and with a small, friendly team of 12 staff (9 FTE). We aim to work collaboratively and flexibly, all contributing to major projects.

Salary: £40,000 per year full-time equivalent (pro rata), with generous leave and pension arrangements.

Place of work: York office with remote working options – with a minimum requirement of 1 day a week in the York office, plus 2 days each month for all staff days)

Closing date – 12pm Tuesday 14th June with interviews to be held on 27th, 28th or 29th June.

The ideal candidate will have:

• a degree in Business Administration, Management or related subject
• experience of the line management of operational or administrative personnel
• experience of ensuring employment policies and procedures are up to date in line with current legal requirements
• experience of managing systems to monitor hours worked, holidays, sickness, TOIL etc. of a staff team
• experience of ICT troubleshooting or liaising with ICT specialists to ensure the efficient functioning of a remote work team
• an understanding of financial accounts and management account reporting
• experience of organising and facilitating events and conference programmes and liaising with external venues

Applications by Churches Together in England application form only.

Closing date: 12 noon Friday 17 June 2022.

Director of Operations

This is a varied full-time job and needs someone with a broad skill set. In this format it will be a new role, taking on additional responsibilities to support the Chief Executive. Whilst there is some scope for working from home, this role will also require a regular presence at our unique offices in the heart of Hampton Court Palace, South West London.

Direct reports – the DoO will line manage the IT Manager and the Retail operation.

In your own work area, the DoO is the first point of call when a colleague comes across something unusual or that falls outside of their usual sphere of responsibility. This wide-ranging role involves contract negotiation, tendering, authoring and management of policy documentation and implementation, HR management, budgets, legal work, an overview of IT, Health & Safety, onsite retail and ecommerce, facilities management, insurance arrangements… and much more! This is an exciting and rewarding position and the organisation does not expect to find a candidate who is an expert in all of the disciplines this role touches upon. Rather, an individual’s ability to listen, learn and seek advice where appropriate is just as important. The successful candidate will need to be comfortable operating at all levels of the organisation and with our partners.

Over the next couple of years there are a number of projects to deliver from moving to the Cloud to offering an MA course so there will be many initiatives to oversee. Part of your role will be Project Management particularly to support the IT Manager and ensure the continuation of our IT transformation with internal and external projects.

The RSN’s recruitment team are open-minded to background and range of experience; we also encourage applications from outside the charity sector – there are many commercial roles with directly transferrable skills. Whatever your background, you will share our vision, with a genuine passion for operations and a flair for just making things work and ensuring tasks get done in a timely manner to achieve overall objectives.

This is an important but hybrid role, as such while there are some mandatory elements we are willing to discuss others. Please see the list of experiences/skills at the end of the job description.

Main purpose

To ensure the effective running of the whole RSN operation with particular emphasis on health and safety

In particular, to work with both the internal stakeholders and the principal external stakeholders to move forward key projects

Outline of areas of responsibility

To be an active member of the Senior Management Team and to work across all departments and with all colleagues.

Undertake all aspects of HR and H&S management using external advisors where necessary. Manage relationships with external advisors and ensure the charity receives best quality/value available.

Have responsibility for Covid safety on RSN premises, following government guidelines and disseminating to staff and students.

To oversee project/programme management and implementation of new digital transformation initiatives and to provide support to the IT Manager as appropriate to see this through.

To act as an initial point of advice/guidance for colleagues dealing with any matter outside of their normal areas of responsibility.

Manage/run payroll to standard set by Finance Director.  (subject to skill set)

Responsible for premises lease renewal/negotiations and manage the organisation’s day-to-day relationship with Historic Royal Palaces.

Manage HE compliance and compile returns to the RSN’s overseeing bodies.

Working with Trustees, draft, develop and update policies, manage and oversee their implementation across the whole organisation

Manage effective use of the charity’s office space and consider other space options as part of future development.

Responsibility for retail shop and ecommerce offer.

Undertake the annual insurance review working with our brokers to ensure cost-effective coverage.

To Chair the weekly Ops meeting to have an overview of all RSN activities.

To ensure that own knowledge is up-to-date and to apply working knowledge and/or understanding of current trends and best practice across relevant areas

Deputise for the organisation’s CE when required and take on additional tasks as needed.

Experience and skills

Managing health and safety (inc Covid procedures) in a complex organisation; Essential

IT project oversight (migration to the Cloud) experience; Desirable

Payroll experience; Desirable

Line management experience at a senior level; Essential

Experience of working with many stakeholders internally and externally; Essential

HR experience including recruiting and policies and procedures; Essential

Experience of developing, implementing and overseeing policies and ensuring they are kept up-to-date; Essential

Experience of organising insurance for corporate entities; Desirable

Knowledge of HE/FE environments; Desirable

Project planning and management experience; Desirable

Experience of managing HE compliance compiling documents for HESA and other agencies; Desirable

Space planning and management; Desirable

Be up to date with good business practice; Desirable

Experience of managing or overseeing small retail outlet online or physical; Desirable

Able to build relationships with wide range of people; Essential

Senior Management experience; Desirable

Personal Qualities

Calm

Good communicator

Good negotiation skills

Able to listen

Can do attitude

To apply for this post, please submit your CV and a covering letter to Dr Susan Kay-Williams.

Applications will be reviewed on receipt and early applications are encouraged as an immediate start is available for the right candidate. The RSN encourages applications from people of all ages and backgrounds. We are looking to build stronger and better representation among our staff. The successful candidate must have the right to work in the UK and you will be asked to provide evidence of this before starting employment.

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

To ensure that the Meeting Room charity is run in line with the vision and values set by the Trustees and to high professional standards, so that its clients receive the best possible services.

Responsibilities

1. To take overall responsibility for the professional delivery of drop-in centre sessions, ensuring that these are run to a consistently high standard, including: 

1. Working with staff members to regularly review and, where appropriate, change the content of sessions to match the needs of clients and achieve as much positive client engagement as possible;
2. Ensuring that there are strong processes to ensure the safety of staff and clients including troubleshooting when necessary, and
3. Working with volunteers to ensure that they feel supported, act appropriately around clients at all times and are able to use all the skills they wish to offer

2. To manage the staff team, ensuring that they are fully supported in their job roles and receive all appropriate training and regular supervision

3. To actively support the trustees in developing and marketing the services offered by the charity including:

1. Identifying gaps in local services where the charity could make a difference
2. Developing strong relationships with key stakeholders including the local authority, other local providers and those with relevant specialist skills (e.g. mental health expertise)
3. Developing new services and identifying potential clients who could benefit from them and ensuring that Meeting Room services are known in all relevant circles 
4. Making presentations to key stakeholders and potential supporters
5. Proactively seeking funding from local funders in conjunction with the Trustees

4. To take overall responsibility for the delivery of other activities including trips and outings:

1. Working with staff members to develop an annual programme of activities (including developing new ideas for activities) in consultation with clients
2. Ensuring appropriate staff/volunteer cover for such activities
3. Working with staff members to ensure efficient administration of such activities including risk assessments, bookings, and transport
4. Working with staff members and Trustees to plan, market, fund and deliver the annual Christmas lunch as a memorable highlight of the clients’ year

5. To regularly review with other staff members one-to-one services offered to clients to ensure that they are delivered professionally and their benefit is maximised

1. Meeting regularly with the external counsellor to ensure that counselling is appropriately targeted, accessible to all who would benefit, and that feedback is received and acted upon in line with best practice
2. Agreeing sensible professional boundaries with staff members/volunteers who work one to one with clients, ensuring that they are fully supported in what they do
3. Regularly reviewing with staff members the ways in which clients are signposted to other services, ensuring that staff always have current information on available local services and strong networks with providers

6. To take overall responsibility for management of volunteers, including recruitment policies (including DBS checks where necessary), role descriptions, good practice training and supervisions

7. To establish and keep updated efficient and easy to use databases, in full compliance with GDPR, including;

1. Client data
2. Volunteer data
3. Supporter data

8. To take overall responsibility in conjunction with the trustees for ensuring that all necessary policies are established and kept up to date, including but not limited to safeguarding, health and safety and equal opportunities

9. To act as safeguarding officer for the charity reporting to the trustees any relevant incidents on a timely basis

10.  To be the initial contact for day-to-day correspondence/contacts/issues and administration arising therefrom, ensuring that this is dealt with efficiently, consulting with Trustees for any major issues that may arise.

Person specification

An enthusiastic, self-motivated and caring individual, with strong experience of managing teams and with good IT skills and past experience of working with vulnerable adults. Experience of the charity sector would be advantageous.

High Trees Community Development Trust

High Trees was born of the local community 23 years ago, through collective community action to save the old library based in Tulse Hill, turning it into a Community Development Trust. Today, High Trees has grown significantly and is a well-regarded and trusted community anchor in Lambeth, delivering and leading on a range of integrated services to connect people and communities to strengthen skills and build stronger voices. 

Our 5 cornerstone support areas provide integrated services in:

• Employment & Welfare Advice
• Community Education & Training
• Community Action
• Children, Young People & Families
• Partnerships & Development

The Role

Our Head of Partnerships and Development sits within the management team of High Trees, taking leadership to ensure the strategic ambitions of our work on partnership working, promoting effective collaboration and best practice in the sector are realised, through both direct contract & funded programme management and through consultancy work. High Trees has considerable experience of developing and leading long term partnerships with other organisations in the voluntary sector.

This role will help us ensure that this work both continues and expands and that we are able to share our learning and best practice with the sector as a whole beyond the reach of the partnerships we are directly involved in. A key part of our work within our partnerships is that of sharing our learning and supporting other organisation to build their capacity and approaches to collaborative working through the development of a range of tools and resources to share with other organisations to support collaborative working practices and system change, and, via this role and the newly created role of Capacity Building Officer which sits within the Partnerships & Development Team, will now be able to further focus on capacity building other organisations.

High Trees are at an exciting juncture in this area as we look to further evolve our partnerships and another key feature of this role will be overseeing the incubation and strategic ambitions of some of our key partnerships, including Building Young Brixton which in its sixth year of operation and is now taking the steps to develop a longer term plan for its sustainability. Overseeing the Building Young Brixton Partnership Manager, and a small dedicated BYB Team, you will ensure that our plans to ensure the partnerships future are realised.

Alongside the work in this area that is directly grant funded and concentrated on providing this support to other VCS organisations in Lambeth, we are also developing our consultancy offer and this role will take the lead in designing and delivering bespoke consultancy services to a wide range of organisations, whether other VCS organisations, local authorities or the private sector, ensuring all work is in our areas of expertise and in line with our core values. You will also take the lead on the development and role out of our consultancy offer in these areas, developing a comprehensive consultancy strand, that complements our existing work and expertise, and generating new income streams and partnership opportunities as a result.

The role manages our Partnerships and Development team as a whole, which holds responsibility for our Communications and our Monitoring, Evaluation & Learning – ensuring the High Trees voice reaches those it needs to and all our work and communications is underpinned by robust monitoring, evaluation and reporting and managing our Monitoring, Evaluation & Learning Officer and Communications Officer to do so. No specific direct experience in either of these areas is a perquisite, as the subject expertise will sit with the Officers, but a clear understanding of the strategic principles of both communications and Impact measurement and how these sit within an organisation will be needed.

A key part of the role is focused on relationships – both external and internal – and you will have the ability to communicate with ease with a wide and diverse range of individuals, easily building rapport and embodying High Trees ethos and values. You will also build relationships with other stakeholder organisations and businesses interested to utilise their corporate social responsibility to add value to High Trees services. 

Number Champions 

We set up Number Champions in 2018 to transform the lives of children in state primary schools who struggle with numeracy or lack confidence in maths.  We now need a Head of Operations for our next stage of growth and development. 

We are the only charity systematically working in-person with young children in our field.  Early support will put children on track to achieve their full life potential in a world where some fluency with maths is an essential building block. Success in this one area can increase their self-esteem and involvement in education as a whole. 

Now in our fourth year, we are working across eight London boroughs in 25 partner schools, with about 80 In-school Volunteers supporting 250 children. We plan to increase these numbers by about 40% in school year 2022-23, with a similar percentage increase the following year. Our ambition is to be in a thousand schools across the country by 2031, while maintaining the highly positive impact we have achieved to date. 

Everyone at Number Champions is passionate about improving children’s educational and life chances. 

The Head of Operations role 

Our increasing scale creates new challenges for organisation and coordination, and we are therefore looking to recruit a Head of Operations. This is our first paid role and it will be crucial for the development and growth of the charity.  

The role is for an equivalent of 3 days a week and will be managed by the Chair. It will be largely remote, although you will be expected to attend meetings in Central and North London. 

We intend the role to be permanent, but we are offering a 12-month contract pending confirmation of funding. 

Impact on the organisation 

You will have hands-on input into the development of the organisation in a period of rapid growth and change, including definition and recruitment of new voluntary and paid roles, and, ideally, direct management responsibilities. 

Core responsibilities 

• Coordinate our volunteer leaders 

• Oversee recruitment, training, and onboarding of volunteers, 

• Assist with marketing to schools and control the process of getting contracts signed 

• Gather, capture, and manage the charity’s information in our data management system 

• Produce analysis and reporting 

• Oversee the charity’s processes and controls and recommend improvements 

• Facilitate communication with all our volunteers 

• Contribute to the charity’s online presence 

• Maintain policy and process documentation 

• Undertake other activities as required from time to time to support the charity. 

Required skills and experience 

Skills and attitude 

• Collaborative worker, with good organisational skills and a positive attitude 

• Excellent interpersonal skills and the ability to build productive working relationships with people throughout the charity and beyond, 

• Time management skills and the ability to prioritise 

• Attentiveness to accuracy 

• Ability to generate ideas, advocate for them, and work with others to implement them 

• Strong communication skills, able to influence with or without in-person contact 

• Proficiency in MS Office, including data analysis and visualisation (Excel), document management (Word), and presentations (PowerPoint) 

• Commitment to the mission of the charity to help young children with maths. 

Experience 

• Experience in administrative, management, or operational roles 

• Charity or volunteer-management experience (desirable). 

Benefits 

25 days holiday plus 8 bank holidays, prorated for a 3-day-a-week role. 

Employer’s contribution to pension of 3%. 

Additional Requirements 

• Successful enhanced DBS check (organised and paid for by the Charity) 

• Agreement to all policies and procedures of the Charity. 

Diversity 

Number Champions serves the diverse population of London children, and we welcome applicants from all ethnicities, orientations, and backgrounds, including those with disabilities. 

The RSPCA has launched a new strategy, ‘Together for Animal Welfare’, which will take us to 2030, so it is a very exciting time to join us.

We need to ensure that our operating model will enable us to fulfill our ambitious
strategic aims, so we are building a Design and Development team to focus on redesigning the operating model for the RSPCA.

As our Head of Design and Development, you will play a hugely significant part in designing the future of one of the largest charities in the UK.

We will look to you to lead the design and development of the RSPCA’s Target Operating Model (TOM). You will take responsibility for enabling the application of the strategy and vision to our business operations.

A key focus of your work will be to deliver a high level representation of how the RSPCA can be more efficient and effective in its delivery and execution of our strategy.

The Head of Design and Development role will be a part of our structure for a period of 24 months; during which time, the post holder will design relevant pilots, develop business cases and will design and manage the TOM implementation.

We will look to you to provide an internal consultancy to the RSPCA Transformation programme and Strategy function, which will involve designing an operating model across our Transformation programme.

As Head of the Design and Development team, you will also be responsible for managing the four Design and Development Managers and for building strong relationships with key stakeholders.

The role will be hybrid working from our London Hub in Blackfriars with a high focus on remote working. Trips to our hub will be for core collaboration.

What we are looking for in you:
It is essential that our Head of team is able to demonstrate strong leadership skills; we are looking for someone who can lead by example and who can motivate others to work to a high standard and to maintain sight of the team and organisation’s vision. You must also be able to instill trust and confidence in everyone you work with.

A key part of this role will be to analyse problems and present options on how to solve them; therefore, you must be a clear strategic thinker, who is able to gather, digest and analyse evidence and data from a number of internal and external sources.

You must also have strong communication skills, along with the ability to present clearly to a variety of audiences.

We are keen to receive applications from those with a strong desire to learn and continuously improve, whilst instilling enthusiasm and motivation into the rest of the team.

This role will be well suited to those from a management consultancy background, or those with experience of working within business development or solution design teams. If you would like to play a huge part in shaping the future of the RSPCA, this is a fantastic role for you.

Our values:
We are compassionate * We are inspirational * We are committed * We are expert * We act with integrity.

What’s in it for you:
You’ll have an opportunity to work for the largest animal welfare charity in England and Wales. We value and recognise our employees’ contribution and are proud to offer an extensive benefits package that includes: Great Annual Leave benefits - All staff receive 25 days annual leave on entry rising to 30 days after five years service and 31 days after six years service plus an additional Society day around Christmas. Staff can also carry over up to five days leave to the next leave year.

We also offer a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to our employee assistance programme.

Flexibility in Hours
We understand the importance of work-life balance and we offer our colleagues the flexibility to vary their location between both the office and home. Core Hours (currently being trialed) with agreement staff can work their 35 hours flexibly across Monday to Friday. Provided the core hours of 1000-1500 are covered start and finish times each date can be flexed (prorated for part time staff) If you are looking for further flexibility, speak to us at the interview stage so that we can consider your request.

How to apply:

To apply, Please send your CV and Cover Letter quoting reference HDD4412 by the closing date of the 6th of June 2022. Early applications are encouraged as we reserve the right to close this advert once sufficient applications have been received.

All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.

We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and
candidates with disabilities, who are currently under-represented at the RSPCA.

Reporting directly to the CEO whilst working proactively with the Senior Team, the Head of Operations will lead our team of Registered Managers to create and deliver the company's strategic and operational plans. Integral to this will be the overseeing of all operational aspects of Spectrum’s care services as the charity’s Registered Individual.

Since it began in 1982, Spectrum has grown to become a leading provider of specialist care for autistic individuals in Cornwall. We are a registered charity and proud of our track record working with children and adults with complex and challenging needs. We operate 18 residential homes, a community outreach service and a specialist education centre.

As our Head of Operations, your key responsibilities will include:

• the leadership, development, and oversight of an effective governance framework for Spectrum’s services and ensuring risk mitigation controls
• identifying opportunities for continuous service development and improvement
• building and leading management capability amongst our registered managers
• the flow of information from houses to the Senior Team and board of trustees
• deputising for Spectrum’s Chief Executive Officer (CEO) when necessary

To be successful in your new role you will need to:

• have a broad knowledge of the Care Sector and autism specific support
• hold a relevant Management Qualification or equivalent experiential learning
• experience of building positive relationships with regulatory bodies (CQC and Ofsted), local authorities, government partners and key stakeholders
• have the capacity to quickly idenitify potential risks and key actions required 
• effectively delegate roles and tasks to actively manage and control resources
• be a responsible leader with an analytical and strategic mind
• be flexible in your approach, transparent and an excellent communicator
• able to build and coach skilled and motivated teams to Spectrum’s value-base

If you are interested in this opportunity, then we would love to hear from you!