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Page 1 of 24
Vauxhall, Greater London
£40,000 - £45,000 per year pro rata
Permanent, Part-time, Full-time
Job description

Head of Service - Permanent. Full time / part-time (28 – 35 hours ) Flexible working negotiable. 

Come and lead the growth and development of our service. Reach connects people who want to volunteer their professional skills with charities that need those skills. Every year our online service matches a growing number of charities with trustees and skills-based volunteers. This is an interesting and wide ranging role, managing an innovative and successful service with plenty of potential to extend and deepen its impact. 

Reach Volunteering  

Reach Volunteering is the leading skills-based volunteering charity in the UK and the single biggest source of trustees. We help charities to strengthen their governance by broadening the range of experience on their board. We support them to increase their operational capacity and capability by drawing in specialist expertise on a voluntary basis. Since we took our service online in 2015, we have doubled our impact. Last year over 1,300 trustees and volunteers were appointed through our service, and this year we expect to exceed 1,700. We use a service design approach to improve our service and we pride ourselves on being a ‘user-centred’ organisation. 

The role  

The head of service role is a new position. It will bring focus, structure and momentum to our service and add strategic capacity to our team.

You will have overall responsibility for the management of the service, including the staff and volunteer service team. You will be responsible for all (non digital) aspects of delivery, such as managing the staff and volunteer service team, refining policies and procedures, and collecting and analysing performance and outcome data. You will develop and oversee partnerships that increase our engagement with charities and volunteers, or generate income, or both.  

We have a very collaborative culture. You will be working closely with the CEO to agree priorities, with the head of digital, who leads the service design process, and with the head of marketing and communications. You will lead on, or contribute to, specific projects, for example, a programme to increase regional take-up, or a design-led research project on skills-based volunteering.  

You will deputise for the CEO, represent Reach at external events and contribute to thought leadership on skills-based volunteering and trustee recruitment.  

Who we are looking for  

We are looking for someone with the following experience, skills and knowledge.

  • Service management: proven track record in managing a service successfully, including managing a team, setting and meeting targets and developing policies and procedures.
  • Partnerships: experience in developing and managing strategic partnerships with a range of organisations. 
  • Strategic thinking: ability not just to see the big picture, but to join the dots between pictures – to see how links can be made to continuously build success and achievement for Reach, our service users and the wider sector.
  • Analytical: Ability to analyse complex data, and draw on your analysis, and insights from our user research, to inform decision making and guide continuous improvement of our service.
  • Learning: appetite to learn new skills and ways of working, with enthusiasm to get stuck in at both strategic and nitty-gritty implementation levels.
  • Collaboration: deeply collaborative and collegiate in approach, respecting contributions of staff and volunteers, and partners.
  • Charity sector experience: an understanding of the needs of the non-profit/charity sector.

Why join Reach 

  • We have a collaborative, friendly and supportive culture. You will be encouraged and supported to take risks and to learn and develop, and you will enjoy plenty of autonomy.  
  • You will be able to draw on the expertise and enthusiasm of a team that has embedded service design approaches, and be supported by an organisation that has a user-centred mindset. There is a lot of potential to widen and deepen our impact, so you will be able to make a big difference to our organisation and to the charity sector as a whole.  
  • You will be joining a small, but well-respected, national charity working at sector level to address key issues such as trustee recruitment, board diversity and organisational capability. This is an opportunity to genuinely influence and shape the future of the sector by supporting key volunteering and governance infrastructure. 
  • We can offer flexible working. This role is offered at 28 – 36 hours. Other options for flexible working are negotiable.  
  • Other benefits include 26 days annual leave, plus three bonus days at Christmas (plus Bank Holidays); up to six days volunteering leave per annum and pension contributions at 5 per cent.

How to apply 

If you would like an informal conversation about the role before applying, please contact Aman (details on our website) to arrange a phone call with Janet, our CEO.  

We are keen to make our recruitment process as fair as possible, and to reduce bias. We will be shortlisting based on your response to three questions using ‘blinding’ and ‘chunking’ processes, so please make sure that each of your responses to the questions below stands on its own merits and does not rely on information from your other responses.  

Deadline for applications:  9 am, 2 December 
First stage interviews:        9 and 10 December 
Second stage interviews:   16 December 

Please apply via our website

Additional documents
Head of Service full job description (.pdf)
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More about Reach Volunteering
Reach Volunteering

Reach Volunteering is the leading  skills-based volunteering charity in the UK. We run an online community that enables volunteers to find... Read more

Posted on: 12 November 2019
Closing date: 02 December 2019
Tags: Senior Management,Operations

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