Head of Communications and Development

NCW is a dynamic literature house for contemporary writing. Our home is a Grade One-listed medieval building consisting of a 120-seat venue for live events, workshop spaces, a two-bedroom cottage for writers and translators and modern open plan offices. Dragon Hall is located on the historic King St on the banks of the Wensum River in the heart of Norwich, England’s first UNESCO City of Literature.

NCW launched in summer 2018 but dates back to the early 2000s. Growing from just three staff in 2006, then under the name Writers’ Centre Norwich (WCN), the organisation has grown consistently under the leadership of CEO Chris Gribble. We are a friendly, hard-working team, passionate about working with a whole range of people and communities, supporting people to own and share their own stories.

This is a new role, combining our communications and development functions to best communicate our vision and activities to our audiences and stakeholders. You would be responsible for developing, leading, implementing and evaluating the organisation’s communications and development strategies as part of the organisation’s overall business plan. The role works across the organisation to drive innovation and creativity in order to increase reach, value, revenue and reputation. The Head of Communications and Development works closely with the Senior Management Team with the CEO, Executive Director, Head of Programmes and Head of Commercial and Operations) and manages a small Communications and Development Team.

Job Title: Head of Operations

Hours: 35 hours per week

Contract length: Permanent

Salary: £35,745 - £40,876

Location: Chorley, with some weekly home working negotiable

Are you an experienced manager, with experience in areas such as: HR,  governance, facilities management, and awareness of charity finance? Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

To succeed in the role, you will need excellent communication, analytical and organisational skills.

We want someone who demonstrates our values in being Bold, Caring, Open and Real.

This is an exciting time for Lancashire Mind at the start of our new 5-year strategy. We have a growing portfolio of services and increasing numbers of staff; so we need a dynamic, committed, and proactive individual to oversee and support the smooth running of the organisation. This role in particular needs someone who is passionate about developing people and can effectively manage cultural change. We want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible. 

We offer a workplace pension scheme, 25 days annual leave (plus bank holidays and usually three additional days over Christmas), a sick pay scheme, paid emergency time off to care for dependents, regular supervision, a suite of wellbeing support measures, and a variety of learning and development opportunities.

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 11am Monday 8th of November

Interviews will be held on the week commencing 15/11/2021

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

About us

Northampton Town FC Community Trust is an award-winning charity that uses the unique appeal of Northampton Town Football Club to deliver activities that connect our communities and improve people’s lives.
Registered as a charity in 2001 we have been supporting the Northamptonshire community for over 20 years, engaging with over 1000 people every week to improve their health and wellbeing, build stronger safer connected communities and enhance life chances. Our pioneering work covers four core themes: Health & Wellbeing, Disability & Inclusion, Education & Employability and Sports Participation.

About the role

Over the past three years we have seen considerable growth as a charity with the team growing substantially. The Operations Manager will oversee all daily operations of the community trust ensuring that the charity is well coordinated and productive by managing its procedures and supporting staff. The Operations Manager will work very closely with the Chief Executive, and will have oversight across the whole organisation, with specific responsibility for the line management of a number of the team leads working in different areas of the organisation. The areas of responsibility for this role are wide and requires a candidate with thorough knowledge of various organisational processes. They will need to be competent and process the ability to plan and manage different kinds of operational activity.
This role is integral to ensuring our staff are adequately supported and motivated on a day-to-day basis. They will manage and link together all core departments at the community trust ensuring that the wide range of projects we deliver achieve targets and impact. The Operations Manager will be a people person and have a passion for making a difference in the local community, using this to inspire others in line with our values driven approach.

Why work with us?
We know that people are the key to us achieving our mission – and that’s why we look after our dedicated team. We believe that everyone on our team should grow as the organisation grows – and we do that by encouraging constant learning and development. We know that if we invest in our team, our team go the extra mile.

Benefits
· Access to free bespoke CPD and accredited training from our partners including the Premier League, EFL, Northampton Town FC & the FA.
· Financial performance related incentives package in addition to salary.
· Free Gym access and other local partner discounts.
· Free tickets to NTFC matches.
· Hybrid working (from home and/or office post COVID)
· Use of company van.

Do you have what it takes?
All eligible candidates must have a full UK driving license and access to a vehicle too. All candidates will be subject to a fully enhanced DBS check.
The successful candidate will also showcase the following community trust values:
WE INNOVATE - We are forward thinking and innovative, we plan for the future.
WE GO FURTHER- We don’t do ‘good enough’, we do the very best.
WE ARE RELIABLE - We have integrity and transparency at our core.
WE ARE TOGETHER - We are part of a team, we’re stronger together and we grow together.
WE INSPIRE - We lead by example, delivering with enthusiasm & passion to help others unlock their full potential.

For full details of the role, our organisation and who we are looking for, please check out the attached job description and person specification. 

How to apply

Please apply using our application form - located in the attachments section or also avaialble on our website (we are not able to consider a CV). Please submit both a cover letter and application form to be considered for the role.

Please note that we reserve the right to close this post early, should we receive a high volume of applications

We are looking for a dynamic and enthusiastic Finance & Operations Manager to drive and maintain service demands.Working along side a motivated small team to succeed in suppporting people living with a stoma.

On the finance side, you will ensure delivery, strategic development and appropriate planning and analysis of financial and operational services and systems (CRM & accountancy software) to make sure our charity uses the funds it receives wisely and efficiently.

On the service side, you will oversee the day-to-day operational running of the office and its support services (Helpline, Befriending, Live Chat, Facebook support group and literature requests). You will have direct line management of the Support & Volunteers coordinator and the Support & Finance coordinator. 

To fit in with Colostomy UK’s small, dedicated team, you need to be passionate about helping people, making a difference, and fighting for the cause. When it gets busy, you must be prepared to roll up your sleeves and wade in to help, even if it means making the coffee.

Resurgo is in a time of significant growth, with new Spear centres opening each year, a further employability programme (Re-Work) created in response to the pandemic in 2020, and ambitious aims to strengthen our coaching and impact consultancy through Resurgo Consulting in 2022. The Head of People, Culture and Operations will be central to ensuring we maintain our strong team culture and stable operations while developing an organizational structure that is best positioned for this growth.

As a strong creative leader with an ability to manage projects with multiple complex priorities and think out of the box, you will be a confident decision maker and communicator, passionate about growing people, and with the exceptional emotional intelligence needed to sensitively manage people-related issues.

We would also consider a job share, where one individual has responsibility for the operational aspects and strategic goals, and the second holds the cultural, inclusion and people-related aspects of the role, so please contact the People and Culture team if this is of interest, prior to submitting an application.

Please see attached role description for full details of responsibilities and person specification.

In 2016 we were listed as one of the UK’s Best Workplaces in the ‘Great Place to Work’ Awards. In 2017 we won the Princess Royal Training Awards which honours employers that have created outstanding training and skills development programmes.

• Salary: range starting at £44,000 per year
• Contract: full time / 37.5 hours per week / permanent
• Reports to: CEO
• Work base: home-based within the UK
• Right to work requirements: eligible to work and travel in the UK

About Veganuary

Veganuary is a non-profit organisation that encourages people worldwide to try vegan for January and beyond. Veganuary’s popular culture appeal, alongside our positive and accessible approach to veganism, is making a measurable difference for animals, sparing millions of lives since our launch in 2014.

Veganuary inspired and supported more than half a million people to try vegan during our 2021 campaign – with participants from over 200 countries and territories. We have worked with businesses to drive up vegan food provision in shops and restaurants, and have made veganism more visible and accessible through our work with national and international media.

Role Description

Reporting to the Chief Executive, the Head of Operations and Finance will lead on financial management, supervise and optimise the organisation’s operations in the UK and support our growing international team in operational matters. Playing a pivotal part in the Senior Management Team you will be responsible for a broad span of duties, ensuring that Veganuary’s day-to-day operations, including governance, administration, HR, finance and IT and remain compliant, responsive and efficient. 

We are looking for a skilled strategic thinker with a proactive approach to solving problems and a strong desire to build sound and efficient structures and processes that limit bureaucracy and drive growth.

Please apply immediately as we are looking to fill this role urgently and therefore, early applications are encouraged. We will review applications and hold interviews on a rolling basis for this reason.

For further details on the nature of the role and its requirements, please refer to the full job description linked on this page.

Help us shape the future of Manchester for children and young people.

We are looking for an experienced and dynamic third sector leader who is passionate about securing great outcomes for children and young people and can develop a programme of activities and support that consistently delivers meaningful and sustainable impact across the city.

The successful applicant will oversee the development and implementation of Young Manchester’s work supporting the youth and play sector in Manchester, focused on supporting our membership offer, grant making and network support across the city and building strong and strategic partnerships locally and nationally.

The postholder will ensure that children and young people are shaping Young Manchester’s work, in order to maximise opportunities for young people.

There is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new chapter for Young Manchester.

Who we are:​

The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. Thanks to our targeted approach, our effectiveness in reducing animal suffering and our efficient use of donations, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period.

The Humane League is committed to creating a diverse, inclusive environment and being an equal opportunity employer. We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent. 

In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all applicants will receive unbiased consideration for employment without discrimination based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

You can read more about how The Humane League UK is working on Diversity, Equity and Inclusion by clicking the Apply button and following the link in the job description.​

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the process.

We are seeking a well-organised, analytical and strategically-minded individual to lead our Operations team in the UK.

This is a permanent, full-time position (37.5 hours per week).

We will be recording a webinar hosted by Vicky Bond, Managing Director and Katie Facia, Operations Coordinator. You can submit any questions you would like to answer regarding the role and The Humane League by following Apply now button. Please submit any questions by October 24th. The webinar and it will be available here after October 26th.

Who you are:

Reporting to the Managing Director and sitting within the Senior Leadership Team, the successful candidate will be passionate about The Humane League’s mission of ending the abuse of animals raised for food.

The primary focus of the position is to support the operational side of the organisation designing policies, developing internal communication processes, overseeing staff well-being and implementing technological solutions. Working closely with other Leadership team members you’ll provide strategic thinking and contribute actively to the development of the organisation. 

Managing the Financial Officer and Operations Coordinator and collaborating with other Leadership team members to facilitate support for the team and design internal processes for efficiency and success. This is an exciting opportunity for a talented individual to contribute towards creating long-lasting change for animals raised for food.

With the ability to multitask, you’ll need to be well organised, efficient and a good problem-solver. You’ll have the ability to work independently and as a member of a team in a fast-paced environment and be able to prioritise and manage multiple tasks effectively and efficiently.

Management

Manages Finance Officer and Operations Coordinator

• Ensures staff receive the training, resources and support to do their jobs effectively

• Manages and leads the Operations Department to achieve agreed objectives and to encourage the professional development of individual team members 

• Develops, in collaboration with the team, Operational department goals and is responsible for timely reporting

• Oversees the development and monitoring of the budget for the Operations team

• Sets/clarifies job expectations and provides regular feedback & guidance

• Empowers staff  in the development of their strategies and techniques

• Manages Time Off requests and approval of expenses for the Operations Department members

• Leads hiring/promoting/termination of staff 

• Sets/Manages departmental call agendas or delegates as appropriate

Strategy

Leads, manages and develops all strategy for operations within the UK

• Develops an internal operational strategy 

• Researches and keeps up to date on developments in GDPR, Human resources and operational strategy 

• Collaborates with other organisations to learn new approaches and share/coordinate strategies

• Coordinates monitoring and evaluation of internal communication processes and updates as needed

• Works closely with other departments to ensure effective collaboration

• Working together with the Leadership team in the UK, develops and guides the work of THL UK, identifying key priorities and strategies to further the organisation.

Communication

• Oversees and develops effective internal communication processes in close collaboration with other members of the Leadership team.

• Works with all departments to ensure effective strategic alignment, working cohesively with team members intra- and inter-departmentally.

• Presents to the board of trustees, as required, on key operational updates and financial reports.

In Addition

• Ensuring compliance with all charity and legal regulations.

• Attend conferences, events and protests as required. 

• Perform any other duties assigned by the Managing Director.

• Attending in-person workshops several times a year.

Key Competencies

Thought Leadership: An informed opinion leader on operations and the go-to person for the organisation. With great experience in internal communications, you know how to develop the most efficient processes.

Strategic thinking: Overseeing both the financial aspects of the organisation as well as the hiring and other human resource needs you will be a strategic thinker who can look ahead, predict and plan the needs of the organisation.

Leadership: Leads with integrity and mutual respect and inspires trust and confidence with a wide range of people representing various backgrounds and levels of experience.

Management: Builds a team of high-performing staff members, appropriately structures jobs so that staff members can succeed, develops and motivates staff members, and acts from the perspective of an organisational leader

Decision making: an active listener with the ability to critically think and evaluate. Making key decisions when needed and in collaboration with others.

Problem solver: Identifies issues, effectively structures problems, analyses information to produce insights and generates wise, actionable recommendations. A forward-looking thinker who anticipates needs.

Analytical: You have a careful and systematic approach with a keen eye for detail. Able to review large amounts of data and succinctly present it.

​

Good to know:

Our employees all work remotely but still enjoy a supportive, collaborative environment. You will have access to a work place pension, 25 days leave plus Public Holidays, flexible working hours, internet reimbursement, our Employee Assistance Programme, and family friendly policies. Professional learning and development is actively encouraged.

At The Humane League, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. 

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

For our salaries to be fair, transparent, and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Head of Operations salary structure and The Humane League UK's benchmarking algorithm please see the additional documents attached to this job advert

All applicants need to be:

1. Fluent in written and spoken English

2. Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK) 

3. Committed to our mission to end the abuse of animals raised for food 

Closing date: 7th November 2021 

You will hear from us after the application closing date passes. Once your application has been received and reviewed and we want to take it forward, our thorough interview process will follow this route.

• Skills Test (completed remotely)

• Screening interview (via audio call) 

• Second Interview (via video call)

• Final Interview (via video call)

For full details of our recruitment process please see the additional documents attached to this job advert.

TPP are proud to be working with a vibrant multi-purpose community based charity that was founded 130 years ago.

This is an exciting time to join the charity. You will drive forward robust operating systems to allow them to continue to meet the needs of the borough for many years to come.

Are you looking to be part of a community based charity that makes a difference to people's lives every day? This role will form part of the senior leadership team supporting the charity to maximise opportunities.

This role can accommodate someone looking for 4 days a week or 5 days. They can offer 1 day a week working from home.

Do you have a good understanding of HR, Admin, Finance, IT and Facility management? This will be a strategic role as well as fulfilling operational functions. You will lead, and manage the Operations of the charity i.e. HR, Admin, IT, Finance and Facilities, and develop its systems and processes, whilst line managing the Operations Team i.e. Finance Manager, Admin/Facilities Manager and Team. Support the Executive Director, Head of Funding and Head of Programme Development.

This role would suit someone that's had experience of project management and has a good understanding of how to lead and work with consultants etc. to improve and develop all the operational functions.

This opportunity requires someone who can come in and hit the ground running. You will have good knowledge of Operational and project management. You will be required to line manage the operations team. Allowing them to grow and develop.

You will develop systems and processes. Using up to date IT hardware/software solutions to provide accurate data and information to the Executive Director and SLT.

If this role is of interest and you would like to find out more please get in touch! To apply for this role we will require a CV and cover letter. The deadline is the 5th November.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a crucial and timely role which offers the postholder an opportunity to engage in significant change management at a key moment in the life of USPG. Through your leadership, you will play a critical role in helping to transform the operational systems and processes, and workflows across the organization.

Overseeing operations and line-managing four members of staff, three embedded within USPG’s three teams, you will work directly to the General Secretary (CEO) and provide him with support in his executive function as well as in supporting the Trustees.  

This is one of four team leader roles within the Programmes Directorate, with responsibility for two main programmes: our longstanding global Award and Development Programme and our new Changemakers Programme (launched in 2021), which we are delivering in partnership with the UK Youth and the Centre for Mental Health.

The post-holder will be responsible for ensuring the planning and delivery of quality, impactful programmes that harness the power of youth social action, providing thought leadership for the organisation in this area. In line with the commitments and ambition set out in our new strategy the post-holder will also be responsible for identifying and cultivating new programme partnerships and funding opportunities to support the growth and sustainability of our work with and for young people.

JOB DESCRIPTION

 1. Programme effectiveness and impact

• Work with the Impact and Evaluation team to embed a culture of evidence-based programming within the team, helping develop appropriate systems and processes to support monitoring, evaluation and learning.
• Maximise opportunities for young people to engage meaningfully and inclusively in the planning, delivery and review of our Award and Development and Changemaker Programmes.
• Provide thought leadership on youth social action – both within the team and across the programmes directorate more widely – ensuring our thinking and practice is informed by latest insights and sector learning on how to effectively engage and support young people as social leaders and activists.
• Oversee the operational planning, delivery and review of our programmes, ensuring learning and good practice is captured and shared across the directorate.
• Work with the Director of Programmes and Policy Coordinator to identify opportunities for policy engagement and influence, actively seeking ways to platform youth voices and share insights and learning from programmes.
• Work with the Communications and Impact and Evaluation teams to develop robust and compelling resources to communicate programme impact to our core audiences.

2. Programme partnerships and funding

• Ensure the effective management of existing programme partnerships, including through regular communications and quality reporting, to support funding, delivery and policy objectives.
• Work with the Directors of Programmes and Fundraising to identify and cultivate new partnerships to support programme funding, delivery and policy engagement
• Develop pitches, products and funding proposals accordingly, in collaboration with programme managers and the fundraising team.

3. Team leadership and management

• Build a cohesive and engaged team that embraces The Diana Award’s core values and has a culture committed to reflective learning, accountability and impact.
• Ensure the team has clear shared and individual work plans in place with measurable KPIs and regular supervision, appraisals and team meetings to monitor progress.
• Manage the team budget, monitoring expenditure across the different funding streams and working with the programme managers and finance team to prepare reports for funders.
• Encourage and support the team to engage in continuous professional development, signposting and seeking opportunities as relevant.
• Ensure safeguarding policies and procedures are fully understood and applied within the team, supporting ongoing learning and escalating any issues arising to the safeguarding forum.

4. Senior management

• Contribute to the overall leadership and management of the Programmes Directorate.
• Contribute to the wider management of the organisation, ensuring effective business partnering relationships are in place with key functions eg. comms, operations, I&E, fundraising etc.
• Represent the organisation externally as required.
• Undertake any other reasonable duties as may be required.

Are you passionate about organising and co-ordinating Training & Development, and would you like to work in a friendly and supportive team?

Then we are pleased to invite applications for the following opportunity:

OPERATIONS AND TRAINING MANAGER (London)

HOURS: 37.5 hours per week, from Thursday to Monday (mandatory requirement)

SALARY: £35,000.00

BASED AT: BoB Head Office (currently 69 Warwick Road, London SW5 9HB), with weekend work at BoB’s service centres (several locations across London).

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for an Operations and Training Manager to help develop our peer run services, support, and supervise our service managers and help deliver training to our volunteers and staff.

We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.

You will work closely with the Chief Executive to develop and promote this exciting, and growing organisation across seven London boroughs. The post will include weekend working (Thursday to Monday) and is initially for one year, with the potential to extend.

Closing date: Friday 29th October 2021

The job description and person specification can be found below. 

JOB PURPOSE: Responsible to ensure the efficient operations of the charity and the ongoing improvement and development of the services centres in line with the agreed business plan and BoB’s policies and procedures; and to manage, train and develop the team of managers and volunteers running the service centres.

REPORTS TO: Chief Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Management & staffing

• Responsible for the smooth and efficient running of all service centres
• Supervise, guide, motivate and engage a team of currently 22 managers and volunteers to achieve performance, in line with required service levels and contractual arrangements. In particular, this includes the regular performance management of 7 direct report Lead Managers according to the charity’s processes. It ensures the proper staffing of all service centres and ensures that lead managers manage and supervise their own direct reports and the team of volunteers according to the charity’s processes.
• Undertake regular supervision sessions with Lead Managers and conduct annual appraisals.
• Organise staffing rotas to ensure local services are open at agreed days and times and step in as locum Service Manager to cover sick leave and holiday entitlement, as an emergency, if necessary.
• Convene and help to chair the monthly Service Managers’ meeting and other meetings as necessary.
• Ensure that all managers understand and abide by relevant legislation and organisational policies and procedures.
• Support the Chief Executive on various projects as defined by the Chief Executive and/or the Board of Trustees.

2. Training & development

• Identify the training and development needs of the managers and their volunteers, including if appropriate accreditation, and report to the Chief Executive.
• Develop and deliver information programmes and training workshops on a regular basis as determined by the Chief Executive.
• Support the Service Managers to deliver/organise training to their volunteer teams on a regular basis.

3. Funding and finances

• Monitor the budgets for each of the Build on Belief services, in conjunction with their Managers and ensure that services operate within agreed budget limits. 
• Ensure that all required documents (such as attendance registers, petty cash spreadsheets, timesheets etc) are submitted by the service managers in a timely and accurate fashion.
• Actively participate in various activities to raise funds for the charity; promote the charity and its work, and work with the Chief Executive and managers to identify sources of funding from the voluntary and statutory sectors.

4. Services development

• Support the Service Managers to innovate, develop and deliver a range of social activities for their respective centres. Ensure that all activities in the service centres remain relevant and innovative.
• Help develop information systems and gather quarterly intelligence around the impact of the service centres on its users, organise the regular evaluations of the services offered to volunteers and service users and actively engage, involve, and consult with service users regarding on-going service development, and report monthly to the Chief Executive.
• Ensure the services provided by Build on Belief are run in a safe, supportive, inclusive, and non-discriminatory fashion and work within the aims, objectives and ethos of the charity.

5. Marketing & public relations

• Act as a champion of the charity. Promote and represent Build on Belief services to service users and service professionals in the Borough(s) where Build on Belief operates.
• Facilitate the building and maintenance of constructive and supportive relationships with our partner organisations.
• Maintain regular good communications internally and externally with local partners, commissioners and other key stakeholders and contacts.

6. General.

In carrying out the above duties the post holder will:

• Work closely with the Chief Executive to optimise their respective roles.
• Seek to improve personal performance, contribution, knowledge, and skills.
• Ensure the implementation of all Build on Belief Policies and Procedures.
• Contribute to maintaining safe systems of work and a safe environment.
• Undertake other duties appropriate to the role.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

Required Experience

• Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.
• Minimum 3 years’ experience for managing/supervising a team successfully within the substance misuse, recovery, or allied fields (e.g., mental health, criminal justice)

Knowledge and Skills

• Educated to at least degree level OR with a relevant vocational qualification OR demonstrable equivalent experience in the substance misuse, treatment and recovery mental health or homelessness fields.
• Proven people management skills (i.e.: motivate, engage, supervise a team of local managers to improve the service delivery.)
• Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
• Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
• Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
• Good computer skills in the use of Word, Excel and Power-point.

Personal qualities:

• The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
• Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
• Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
• Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

The Joseph Rowntree Charitable Trust (JRCT) is seeking a Head of People and Operations who will lead the Trust’s human resources strategy, culture and policy work, as well as ensuring the effective running of our operations, including our IT and grant administration systems and premises. The role will suit an experienced leader who brings a passion for both people and systems, and who is committed to creating a culture and infrastructure that enables teams and work to flourish.

JRCT is a grant-making Quaker Trust that supports people who are passionate about making a positive difference; whether they are advocating for some of the most vulnerable people in our society, promoting nonviolent responses to conflict, or taking steps towards an environmentally sustainable future. Every year JRCT makes about 100 grants for all kinds of charitable work, from grassroots community groups to well-established charities working to build a peaceful and just world. 

Following an increase in our grant-making budget, we are in a process of growing both our programmes and our staff team in response to this commitment. The Trust employs 22 staff, as well as contracting a range of external service providers and consultants. Most staff work from our office in York, but a significant number work remotely.

About the Role

As Head of People and Operations, you will have a personal commitment to the mission and values of the Trust. You will use your experience to shape the development of JRCT’s human resources strategy, policy and practice, and lead of process of culture change that centres equity, inclusion, wellbeing and belonging. You will also lead the internal processes of the Trust, to ensure the effective running of our operations, including our grant administration systems and processes, IT and data management, and premises.

ThinkForward delivers unique, personalised coaching programmes for young people at a key stage in their lives, enabling them to overcome the challenges they face and make a successful transition into work. Every young person takes part in workplace activities to develop their life goals and readiness for work. We raise the voices of our young people and support employers to provide fair access to opportunities.

We have recently launched our new five-year strategy with aspirations to double the number of young people we support. The pandemic has disproportionately impacted young people and we are determined to be part of creating a future where they can thrive and fulfil their ambitions.

We are seeking an experienced finance professional to lead on embedding a culture of excellence across the Operations function. This new role was created to build the capacity of the team and ensure we can deliver on our ambitious strategy. They will work closely with the Chief Operating Officer to refine our financial operating model and ensure we remain financially sustainable as we grow. They will be part of an experienced and committed Operations team that supports and enables the work of ThinkForward. We are interested in fresh ideas about how we can achieve our objectives and the team culture is very autonomous, yet collaborative.

The role will line manage two staff members and be part of a wider team of six staff. There will be opportunities to work closely with the Impact team if this is of interest as a developmental opportunity.

The role’s responsibilities include:

• Responsibility for budgeting, financial planning and forecasting as well as ensuring ThinkForward is compliant with relevant laws and regulations
• Developing technical financial operating models to underpin new funding bids and
  strategic growth
• Improving and supporting the development of financial capability across the organization
• Oversight of the management of operational risk across the organization
• Ensuring staff have the resources they need to fulfil their roles, including responsibility for Facilities and IT management

We recognise the importance of flexible working opportunities to staff and we are open to this role working flexibly. This could mean a mix of remote working, working across multiple sites and flexing the 30 hours over the full week. We are open to suggestions and will prioritise appointing the best candidate for the role and making reasonable adjustments to enable this where needed.

The closing date is 31st October 2021. Interviews are planned for the 4th November 2021 and will be digital. It is possible there may be an in person second round, we will support candidates to access this where needed and be open to flexing our approach.

To apply please submit your CV and a cover letter to via the CharityJob website - your cover letter should outline your suitability for the role as described in the person specification. Please ensure you share examples of how you meet the person specification. Cover letters should be limited to 3 pages of A4, as should accompanying cvs.