The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Wellbeing and Clinical Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

About us

Northampton Town FC Community Trust is an award-winning charity that uses the unique appeal of Northampton Town Football Club to deliver activities that connect our communities and improve people’s lives.
Registered as a charity in 2001 we have been supporting the Northamptonshire community for over 20 years, engaging with over 1000 people every week to improve their health and wellbeing, build stronger safer connected communities and enhance life chances. Our pioneering work covers four core themes: Health & Wellbeing, Disability & Inclusion, Education & Employability and Sports Participation.

About the role

Over the past three years we have seen considerable growth as a charity with the team growing substantially. The Operations Manager will oversee all daily operations of the community trust ensuring that the charity is well coordinated and productive by managing its procedures and supporting staff. The Operations Manager will work very closely with the Chief Executive, and will have oversight across the whole organisation, with specific responsibility for the line management of a number of the team leads working in different areas of the organisation. The areas of responsibility for this role are wide and requires a candidate with thorough knowledge of various organisational processes. They will need to be competent and process the ability to plan and manage different kinds of operational activity.
This role is integral to ensuring our staff are adequately supported and motivated on a day-to-day basis. They will manage and link together all core departments at the community trust ensuring that the wide range of projects we deliver achieve targets and impact. The Operations Manager will be a people person and have a passion for making a difference in the local community, using this to inspire others in line with our values driven approach.

Why work with us?
We know that people are the key to us achieving our mission – and that’s why we look after our dedicated team. We believe that everyone on our team should grow as the organisation grows – and we do that by encouraging constant learning and development. We know that if we invest in our team, our team go the extra mile.

Benefits
· Access to free bespoke CPD and accredited training from our partners including the Premier League, EFL, Northampton Town FC & the FA.
· Financial performance related incentives package in addition to salary.
· Free Gym access and other local partner discounts.
· Free tickets to NTFC matches.
· Hybrid working (from home and/or office post COVID)
· Use of company van.

Do you have what it takes?
All eligible candidates must have a full UK driving license and access to a vehicle too. All candidates will be subject to a fully enhanced DBS check.
The successful candidate will also showcase the following community trust values:
WE INNOVATE - We are forward thinking and innovative, we plan for the future.
WE GO FURTHER- We don’t do ‘good enough’, we do the very best.
WE ARE RELIABLE - We have integrity and transparency at our core.
WE ARE TOGETHER - We are part of a team, we’re stronger together and we grow together.
WE INSPIRE - We lead by example, delivering with enthusiasm & passion to help others unlock their full potential.

For full details of the role, our organisation and who we are looking for, please check out the attached job description and person specification. 

How to apply

Please apply using our application form - located in the attachments section or also avaialble on our website (we are not able to consider a CV). Please submit both a cover letter and application form to be considered for the role.

Please note that we reserve the right to close this post early, should we receive a high volume of applications

About the role

Salary: £30,000 | Annual Leave: 39 days | Hours: Full-time | Term: Ongoing

As the Swimming Sales & Operations Manager, you will have responsibility for leading all aspects of Woodrow’s Swim School. Your principal focus is developing the strategic plan to secure new business sales of circa £350k p.a. You will be responsible for ensuring high quality experiences for all our swimmers, including local community groups which hire the pool. Customer relationship management will be key for you in this role.

You will bring excellent people management skills and have an aptitude for training, mentoring, and supporting your team. With your hands-on experience of managing a busy Swim School operation, you will ensure that your swimming teachers are fully enabled to teach effectively and that everything runs smoothly.

You are passionate about swimming and will take a great interest in the quality of these experiences for young people, including those with additional needs. We expect that you will bring your own ideas as well as consult with your team – all with the aim of enhancing the swimmer’s experience. A high-quality operation is also one that is compliant with the health and safety and safeguarding standards required of a swimming pool and swim school environment.

You will lead the team of Swimming Teachers, Duty Managers and Lifeguards. You will also work with colleagues covering sales and marketing, outdoor learning operations, facilities, and finance. This role is also a member of the Woodrow senior management team, who are essential in supporting the Head of Woodrow to deliver our strategic objectives.

Our commitment to anti-racism

In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward.

We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan.

At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them.

London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.

Full details regarding this role and how to apply are in noted below. Please do read this carefully to ensure there are no delays in processing your application.

Key Information

Salary: £30,000 per annum

Hours: 37.5 hours per week

Term: Ongoing

Annual Leave: 39 days per annum (31 days, plus 8 bank holidays)

Important dates and how to apply

Read the full Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.

To apply, please submit all of the following documents via email, with the subject line Swimming Sales & Operations Manager Application to the email on the job post on our website. Please simply click on the 'Apply on Company Website' button at the top of this current page.

• Your comprehensive CV
• A supporting statement indicating clearly how your experience meets the essential requirements of the Job Description Person Specification (no more than 2 pages)
• Completed Declaration of Criminal Convictions Form
• Completed Equal Opportunities Monitoring Form

NOTE: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to an online first round interview. If successful, we will then invite you to a second in-person interview, where you will meet the team, see the centre and have the opportunity to demonstrate your interest in the role as part of this process.

Unfortunately, we are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time.

If you would like to ask any questions about the role or process, feel ring our Woodrow Centre and ask for Head of Woodrow, Asti Kanaris.

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

Salary: £30,415 | Annual Leave: 39 days | Hours: Full-time | Term: Permanent

As Centre Operations Manager, you will take primary responsibility for operational delivery across our centre, overseeing the site operation, leading, managing, and mentoring staff teams, taking responsibility for the customer experience, and the overall smooth operation of a high-quality leisure and outdoor learning facility.

This role is a core part of the Woodrow senior management team, who are essential in supporting the Head of Woodrow to deliver our strategic objectives as we look to the future post Covid-19. You will work alongside the Facilities Manager to support health and safety, ensure risk assessments are in place, and that areas of improvement are identified. You will also work closely with the Leisure Centre Manager and the Sales & Marketing Manager to understand the customer requirements and to ensure we are able to deliver on these operationally.

Our people are at the heart of our operation. As the Operations Manager, you will lead a professional, enthusiastic and passionate delivery team; a team that believes in the potential of every young person who comes through the door and wants to make a difference for each of them through the experiences we are able to offer. You bring excellent people management skills and have an aptitude for training, mentoring and supporting your people.

With your hands-on experience of managing a busy operation, you will ensure that all parts of the operation are running smoothly, teams are fully resourced and staffing and programming is effective. You will ensure that our outdoor learning programme offer, and delivery, is of the highest quality, meets the needs of our existing customers and will also attract new ones. You will take a great interest in the quality of these experiences, and we expect that you will bring your own ideas and welcome ideas from others such that you can lead on developing new ways of enhancing the visitors’ experience, ensuring that it has a positive impact on their personal development and that they are enthusiastic about returning.

We are looking for a highly effective, resourceful and organised individual who is flexible, motivated, and customer focused. You will have an analytical mind and be well equipped with critical thinking skills, enabling you to come up with effective solutions and make decisive decisions when faced with complex scenarios. You are an effectual collaborator and an excellent communicator who will drive forward our operations and play a key part in the future success of Woodrow High House.

Our commitment to anti-racism 

In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward. 

We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan. 

At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them. 

London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.

Full details regarding this role and how to apply are in noted below. Please do read this carefully to ensure there are no delays in processing your application.

This is a crucial and timely role which offers the postholder an opportunity to engage in significant change management at a key moment in the life of USPG. Through your leadership, you will play a critical role in helping to transform the operational systems and processes, and workflows across the organization.

Overseeing operations and line-managing four members of staff, three embedded within USPG’s three teams, you will work directly to the General Secretary (CEO) and provide him with support in his executive function as well as in supporting the Trustees.  

Help us shape the future of Manchester for children and young people.

We are looking for an experienced and dynamic third sector leader who is passionate about securing great outcomes for children and young people and can develop a programme of activities and support that consistently delivers meaningful and sustainable impact across the city.

The successful applicant will oversee the development and implementation of Young Manchester’s work supporting the youth and play sector in Manchester, focused on supporting our membership offer, grant making and network support across the city and building strong and strategic partnerships locally and nationally.

The postholder will ensure that children and young people are shaping Young Manchester’s work, in order to maximise opportunities for young people.

There is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new chapter for Young Manchester.

This is one of four team leader roles within the Programmes Directorate, with responsibility for two main programmes: our longstanding global Award and Development Programme and our new Changemakers Programme (launched in 2021), which we are delivering in partnership with the UK Youth and the Centre for Mental Health.

The post-holder will be responsible for ensuring the planning and delivery of quality, impactful programmes that harness the power of youth social action, providing thought leadership for the organisation in this area. In line with the commitments and ambition set out in our new strategy the post-holder will also be responsible for identifying and cultivating new programme partnerships and funding opportunities to support the growth and sustainability of our work with and for young people.

JOB DESCRIPTION

 1. Programme effectiveness and impact

• Work with the Impact and Evaluation team to embed a culture of evidence-based programming within the team, helping develop appropriate systems and processes to support monitoring, evaluation and learning.
• Maximise opportunities for young people to engage meaningfully and inclusively in the planning, delivery and review of our Award and Development and Changemaker Programmes.
• Provide thought leadership on youth social action – both within the team and across the programmes directorate more widely – ensuring our thinking and practice is informed by latest insights and sector learning on how to effectively engage and support young people as social leaders and activists.
• Oversee the operational planning, delivery and review of our programmes, ensuring learning and good practice is captured and shared across the directorate.
• Work with the Director of Programmes and Policy Coordinator to identify opportunities for policy engagement and influence, actively seeking ways to platform youth voices and share insights and learning from programmes.
• Work with the Communications and Impact and Evaluation teams to develop robust and compelling resources to communicate programme impact to our core audiences.

2. Programme partnerships and funding

• Ensure the effective management of existing programme partnerships, including through regular communications and quality reporting, to support funding, delivery and policy objectives.
• Work with the Directors of Programmes and Fundraising to identify and cultivate new partnerships to support programme funding, delivery and policy engagement
• Develop pitches, products and funding proposals accordingly, in collaboration with programme managers and the fundraising team.

3. Team leadership and management

• Build a cohesive and engaged team that embraces The Diana Award’s core values and has a culture committed to reflective learning, accountability and impact.
• Ensure the team has clear shared and individual work plans in place with measurable KPIs and regular supervision, appraisals and team meetings to monitor progress.
• Manage the team budget, monitoring expenditure across the different funding streams and working with the programme managers and finance team to prepare reports for funders.
• Encourage and support the team to engage in continuous professional development, signposting and seeking opportunities as relevant.
• Ensure safeguarding policies and procedures are fully understood and applied within the team, supporting ongoing learning and escalating any issues arising to the safeguarding forum.

4. Senior management

• Contribute to the overall leadership and management of the Programmes Directorate.
• Contribute to the wider management of the organisation, ensuring effective business partnering relationships are in place with key functions eg. comms, operations, I&E, fundraising etc.
• Represent the organisation externally as required.
• Undertake any other reasonable duties as may be required.

ThinkForward delivers unique, personalised coaching programmes for young people at a key stage in their lives, enabling them to overcome the challenges they face and make a successful transition into work. Every young person takes part in workplace activities to develop their life goals and readiness for work. We raise the voices of our young people and support employers to provide fair access to opportunities.

We have recently launched our new five-year strategy with aspirations to double the number of young people we support. The pandemic has disproportionately impacted young people and we are determined to be part of creating a future where they can thrive and fulfil their ambitions.

We are seeking an experienced finance professional to lead on embedding a culture of excellence across the Operations function. This new role was created to build the capacity of the team and ensure we can deliver on our ambitious strategy. They will work closely with the Chief Operating Officer to refine our financial operating model and ensure we remain financially sustainable as we grow. They will be part of an experienced and committed Operations team that supports and enables the work of ThinkForward. We are interested in fresh ideas about how we can achieve our objectives and the team culture is very autonomous, yet collaborative.

The role will line manage two staff members and be part of a wider team of six staff. There will be opportunities to work closely with the Impact team if this is of interest as a developmental opportunity.

The role’s responsibilities include:

• Responsibility for budgeting, financial planning and forecasting as well as ensuring ThinkForward is compliant with relevant laws and regulations
• Developing technical financial operating models to underpin new funding bids and
  strategic growth
• Improving and supporting the development of financial capability across the organization
• Oversight of the management of operational risk across the organization
• Ensuring staff have the resources they need to fulfil their roles, including responsibility for Facilities and IT management

We recognise the importance of flexible working opportunities to staff and we are open to this role working flexibly. This could mean a mix of remote working, working across multiple sites and flexing the 30 hours over the full week. We are open to suggestions and will prioritise appointing the best candidate for the role and making reasonable adjustments to enable this where needed.

The closing date is 31st October 2021. Interviews are planned for the 4th November 2021 and will be digital. It is possible there may be an in person second round, we will support candidates to access this where needed and be open to flexing our approach.

To apply please submit your CV and a cover letter to via the CharityJob website - your cover letter should outline your suitability for the role as described in the person specification. Please ensure you share examples of how you meet the person specification. Cover letters should be limited to 3 pages of A4, as should accompanying cvs.

This is one of four team leader roles within the Programmes Directorate, with responsibility for The Diana Award’s Mentoring Programme. The post-holder will be responsible for ensuring the planning and delivery of quality, impactful mentoring programmes and providing thought leadership in this area. In line with the commitments and ambition set out in our new strategy the post-holder will also be responsible for identifying and cultivating new programme partnerships and funding opportunities to support the growth and sustainability of our work with and for young people.

JOB DESCRIPTION

1. Programme effectiveness and impact

• Work with the Impact and Evaluation team to embed a culture of evidence-based programming within the team, helping develop appropriate systems and processes to support monitoring, evaluation and learning.
• Maximise opportunities for young people to engage meaningfully and inclusively in the planning, delivery and review of The Diana Award’s Mentoring Programme.
• Provide thought leadership on mentoring – both within the team and across the programmes directorate more widely – ensuring our thinking and practice is informed by latest insights and sector learning on how to effectively use mentoring interventions to achieve positive outcomes for young people.
• Oversee the operational planning, delivery and review of our programmes, ensuring learning and good practice is captured and shared across the directorate.
• Work with the Director of Programmes and Policy Coordinator to identify opportunities for policy engagement and influence, actively seeking ways to platform youth voices and share insights and learning from programmes.
• Work with the Communications and Impact and Evaluation teams to develop robust and compelling resources to communicate programme impact to our core audiences.

2. Programme partnerships and funding

• Ensure the effective management of existing programme partnerships, including through regular communications and quality reporting, to support funding, delivery and policy objectives.
• Work with the Directors of Programmes and Fundraising to identify and cultivate new partnerships to support programme funding, delivery and policy engagement
• Develop pitches, products and funding proposals accordingly, in collaboration with programme Coordinators and the fundraising team.

3. Team leadership and management

• Build a cohesive and engaged team that embraces The Diana Award’s core values and has a culture committed to reflective learning, accountability and impact.
• Ensure the team has clear shared and individual work plans in place with measurable KPIs and regular supervision, appraisals and team meetings to monitor progress.
• Manage the team budget, monitoring expenditure across the different funding streams and working with the programme managers and finance team to prepare reports for funders.
• Encourage and support the team to engage in continuous professional development, signposting and seeking opportunities as relevant.
• Ensure safeguarding policies and procedures are fully understood and applied within the team, supporting ongoing learning and escalating any issues arising to the safeguarding forum.

4. Senior management

• Contribute to overall leadership and management of the Programmes Directorate.
• Contribute to the wider management of the organisation, ensuring effective business partnering relationships are in place with key functions eg. comms, operations, I&I, fundraising etc.
• Represent the organisation externally as required.
• Undertake any other reasonable duties as may be required.

Cambridge House is looking for those willing to go the extra mile to create a more just society. Our innovative London-based charity has been tackling poverty, inequity, and social injustice since 1889. We provide a range of services that are designed to improve peoples lives as well as transform society through research and social action.

The role reports to the Chief Executive and our ideal candidate will have: 

• At least 3 years’ relevant service leadership experience at strategic, change management and operational levels.

• Awareness of the barriers facing young people and adults, particularly disabled people and young people living with complex needs.

• Knowledge and understanding safeguarding, diversity and inclusion, confidentiality and data protection policies and procedures.

• Financial and HR management experience.

• Experience of designing and implementing monitoring and evaluation tools and processes.

The salary for this role is £35,000 per annum and the contract is 12-month fixed term.

Closing date for applications: Midnight on Sunday 31 October 2021.

To apply, please visit our website and download the recruitment pack, diversity monitoring and criminal record declaration form. 

Safeguarding Service Head

At the NSPCC, our vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help us achieve as a Helpline Service Head.

Every childhood is worth fighting for. This is our belief. It drives us.

Position: Helpline Service Head

Salary: £41,736 - £49,101

Location: Birmingham

Vacancy Type: Permanent

Working Hours Per Week: Full time (35 hours) - Please note that this role requires some shift work to be undertaken

Closing Date: 20th October, 2021

The Role

At our UK-wide Helpline, our priority is to empower the public to protect children and young people. Based in our Birmingham office, as Service Head you will use your extensive knowledge and highly-developed skills in safeguarding and child protection to influence practice and ensure high-quality service delivery in a fast-paced and dynamic environment.

You will contribute to service, division and organisation-wide management forums, and provide live oversight and support in the Helpline environment as part of the duty management rota.

About You  

You will bring to the role significant management experience of delivering a safeguarding service in a statutory and/or voluntary sector setting, and of working closely with partner agencies and stakeholders to achieve better outcomes for children.

You will be able to motivate a large team of people based in different locations to achieve service objectives and meet key performance indicators, and you will provide direct line management support to a group of Helpline Practice Managers.

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

In Return

This is a real opportunity to make a difference to children’s lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities.  We offer a variety of rewards and benefits including: generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that impacts millions of young lives!

Other roles you may have experience of could include: Safeguarding, SQA, Child Safeguarding Practice Review, Child Safeguarding, Helpline Service, Safeguarding Lead, Service Manager – Safeguarding Team, Quality and Safeguarding Manager, Helpline Safeguarding Practitioner, Helpline Practice Manager, etc.

We are looking for a Safeguarding Officer to join the Branch & Volunteer Services team in the UK. You will be providing expert advice, guidance and support to volunteers and staff, in relation to safeguarding by applying policies, procedures, and best practice, including branch volunteers and the safeguarding hub volunteers.​

​We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. The team sits within the operations directorate and is split into Safeguarding and Caller Support, Quality and Service Improvement and Volunteer Services. Between us and the senior volunteers that work alongside us we support 201 branches, over 20,000 amazing volunteers across the UK and ROI whilst ensuring we provide a safe and effective service to our callers. 

• Permanent​
• Full time (35 hours per week)​
• £33,000 - £35,000 per annum plus benefits ​
• We encourage flexible working hours, talk to us about your preferences​
• We welcome applications from anywhere in the UK and are happy to consider a home-based, hybrid or office-based arrangements

Key Responsibilities:​

• Provides expert support and guidance regarding safeguarding policies, procedures and best practice to volunteers in relation to callers with complex needs and safeguarding issues​
• Supporting the wider safeguarding team to ensure that safe and effective decisions are made in relation to safeguarding callers of concern​
• Contributing to the promotion of a mature safeguarding culture within Samaritans​
• Supports the provision of guidance and support to branches involved in serious safeguarding incidents ensuring key volunteers and staff are regularly updated

Skills and Experience:​

• Understand the needs of a wide range of vulnerable callers; specifically children and adults at risk​
• Experience of working with and managing support for individuals in distress or with complex emotional/mental health needs.​
• Extensive case management experience​
• Service user-focused​
• Able to communicate well at all levels and deal with conflict in a constructive manner​
• Leads confidently on own projects and areas of work

​

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We welcome applications from a diverse range of backgrounds and experiences.​​

Closing date for applications is Monday 25th October. Full job description can be found on our website.

As Head of Programmes you will be leading the team that works with young people and partners to plan and deliver engagement opportunities that enable young people to find their collective voice and use it for social and political change.

As the national youth council of the UK, we bring young people together through our membership network and a range of partner programmes to advocate with and for young people. We are a small but ambitious charity working across the UK to empower young people and to use our national mandate to influence UK Parliament and the Government.

You will be an experienced leader with experience of working with young people, ideally within a youth participation setting. You will bring your passion for youth work and youth engagement to help the British Youth Council to increase our reach and impact, ensuring that all our activity is delivered in a way that is equitable and inclusive, and that puts young people front and centre.

As part of the leadeship team you will be shaping the charity and working closely with our Board who are all young people.  As Head of Programmes you will also be the lead for safeguarding within the charity.

The British Youth Council is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safe recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working across our services.