Do you have an interest in the safeguarding and protection of people? This is an exciting opportunity for you to develop your knowledge and skills to become the contact person and expert on safeguarding procedures within Open Doors International.

We are a global charity that supports the most persecuted Christians. It is our responsibility to make sure our staff, operations and programs do no harm to vulnerable adults and children and do not expose them to abuse or exploitation.

As safeguarding officer* you will raise awareness of safeguarding in all areas in our organisation and you’ll assist with developing and implementing tools, processes and training (classroom and eLearning) for all teams. You won’t be alone in doing this, as you’ll be part of a Global Working Group that oversees and leads all global initiatives relating to safeguarding. This position will be part of the Global People and Culture team.

Support will be provided as needed to enable you to do well in this role and support the needs of the organisation.

YOUR KEY RESPONSIBILITIES:

• Keep our global safeguarding policy and procedures up to date.
• Assist with Developing, implementing and keeping up to date all tools, processes and trainings that are listed as needs for the organisation.
• Ensure global knowledge and awareness of safeguarding is up to date.
• Monitor compliance with and implementation of global safeguarding and child protection standards and promote globally a safe environment for vulnerable adults and children.
• Support key stakeholders on safeguarding case management.
• Build and maintain a global network of contacts, both internal and external.
• Analyse trends in safeguarding, note new needs in our organisation and make recommendations.

YOUR PROFILE:

• Committed Christian with a heart for the Persecuted Church.
• Educated to degree level or equivalent.
• An understanding of policies and procedures within an organization.
• Able to think analytically and to translate needs into tools, processes and training.
• Team player, adept at building strong relationships cross-organisationally and cross-culturally (or with the potential to do so)
• Able to work on own initiative, manage and prioritise multiple tasks and produce work of a consistently high standard.
• Excellent communication skills in English, both written and spoken.

OUR OFFER

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home with working from the office and to have flexible working hours. Location preferably in the UK or NL.

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by a committed  Christian who assents to our statement of faith.

Have any questions?

This role is for Open Doors International which is a different part of the organisation to the UK Development Base. If you have questions about the role please don’t call Open Doors UK & I on the 01993 number (they won't be able to assist you!),  but click on ‘apply now’ and send us, the ODI HR team,  your email address and/or phone number.

We will then contact you to answer your questions. Thank you.

Summary of Role

The Head of Finance will be responsible for financial control, management and reporting of the charity’s worldwide resources. The post holder will provide senior management and Trustees with the financial information, advice and support they need to lead and manage the organisation effectively.

This role will ensure that the charity meets all its statutory and regulatory compliance requirements. The role will also be responsible for the implementation of the charity’s strategy, budgets and performance reporting through the management and development of the finance teams.

About the Role

The main responsibilities of this role will be to:

1. To oversee the implementation, control, and reporting of the organisations strategy, budgets and performance.
2. To develop, improve and continually review MA’s compliance and control environment. Ensuring financial policies, organisational standards and financial controls at Headquarters and overseas Country Offices are both fit for purpose, robust and adhered to.
3. To ensure regulatory requirements are met relating to the production of the statutory accounts.
4. To provide leadership in the budget setting process, providing suitable information to managers and budget holders, leading discussions on budget allocations and presenting financial plans and budget to the Board.
5. To Business Partner with other departments with a view of improving control and feedback of information.
6. To prepare Group Monthly Management accounts for the leadership and board of trustees.

About You

With a strong academic background, the successful candidate will be a fully qualified accountant who has already operated at a senior level. Ambitious and with an appetite for change and best practice, you will be an engaging leader who can negotiate across all internal functions. Technical skill, team management and communication skills will be essential elements of your personal tool box in order to deal at the top level of this organisation.

To be successful in this role:

1. Fully qualified and accredited accountant (ACA, ACMA/CIMA, ACCA).
2. Experience of working in international organisations, preferably in not-for-profit sector
3. Proven experience of managing finance in a complex environment (e.g. income/funding streams, multi-currency/multi-country environment, international offices and consolidation of accounts).
4. Proven people management experience.
5. Proven experience of collaborative working as part of a high performing team at a senior level.

Why you should Apply

If you are self-motivated, with the ability to work with a high degree of autonomy this role is an exciting opportunity for an ambitious Head of Finance to be able to lead on, build and develop the financial control, management and reporting of the charity’s worldwide resources. You will be joining a supportive, highly-skilled, passionate organisation as a specialist in your field.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Outstanding company culture – everything we do is designed to enable our staff to work according to Muslim Aid values such as compassion and justice, empowerment, accountably and transparency
• We currently work 2 days in the office which is located in Whitechapel in between Aldgate station and Whitechapel station for easy commuting, and lots of amazing food options nearby
• Employee benefits with Perkbox 
• Paid time off for medical appointments (upto 8 hours)
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

Please apply via our website tab below.

We have an exciting opportunity for a External Service Operations Manager to join the National Contact Centre in Cardiff , working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is base in the National Contact Centre, in St Mellons , Cardiff.

As an External Services Operations Managers you will be accountable for the delivery and development of externally funded services at the National Contact Centre. You will ensure externally funded services are delivered in accordance with service contracts and to identify, develop, implement and deliver new opportunities for services as well as acting as the main point of contact for external partners in managing the relationship.

Additionally, this role is responsible for providing management, direction and advice to the National Contact Centre (NCC), Team Leaders and team members (caseworkers and initial responders/inbound agents) during shift, specifically relating to the provision of any external services from NCC, to ensure successful and effective operational delivery of services to victims of crime.

You will need:

• Experience of managing a team with Service Level Agreements or service delivery requirements
• Experience of managing external services and the ability to build relationships with those external stakeholders, as well as negotiating contract extensions and revisions.
• Experience of managing and supporting a team and individuals, including performance management one to one's and staff development.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

HEAD OF OPERATIONS

This is Archaeology – come and join us….

Can you help the Council for British Archaeology grow, so that more people have chance to participate in archaeology? We are looking for an effective operational manager to ensure the smooth running of our financial and business processes and help us to become more resilient and sustainable.

The Council for British Archaeology helps people to experience archaeology. We provide opportunities for people to take part in archaeology through our network of local and regional groups, the annual Festival of Archaeology and through the Young Archaeologists Clubs for children aged 8-16. We speak up to safeguard the future of archaeology and the historic environment and bring together everyone involved in archaeology.

We are a membership organisation with around 5,000 members and subscribers and provide support to a network of CBA groups. We produce British Archaeology magazine and publish a range of specialist books.

We are looking for a Head of Operations to manage all aspects of our operational and financial processes. We are well on the way to becoming more financially sustainable: we are working on a plan to grow our earned income and have recently developed new digital systems, including a new website and CRM linked to our finance system. We need the Head of Operations to lead the next steps in this journey, focusing on increasing income generation and ensuring we make the most of the new systems.

We are a charity, led by a board of trustees, and with a small, friendly team of 12 staff (9 FTE). We aim to work collaboratively and flexibly, all contributing to major projects.

Salary: £40,000 per year full-time equivalent (pro rata), with generous leave and pension arrangements.

Place of work: York office with remote working options – with a minimum requirement of 1 day a week in the York office, plus 2 days each month for all staff days)

Closing date – 12pm Tuesday 14th June with interviews to be held on 27th, 28th or 29th June.

Would you like to use your Safeguarding skills to help shape the direction of the Safeguarding function at the Diocese of Westminster?

Our Safeguarding department directly impacts how we can deliver the mission of the Catholic church in Westminster. This is felt throughout London, Hertfordshire and Middlesex through our delivery of services, food banks, shelters, day centres, social enterprise and the many hundreds of programs provided by our parishes and agencies throughout the Diocese of Westminster.

This means there is lots to get involved in – and to be excited about.

Who are we?

We are the Roman Catholic Diocese of Westminster, a faith-based charity with offices close to Victoria Train and Underground Station and just a short walk from St James Park and Westminster Underground stations.

We are home to the Archbishop of Westminster (Cardinal Vincent Nichols) & our beautiful Westminster Cathedral. We are one of the leading Catholic dioceses in the country, delivering our charitable mission through our network of 208 schools in which over 90,000 pupils attend daily, 212 parishes and several hundred social justice initiatives. We seek to positively influence the lives of all members of society.

Our core values are Competence, Reliability, Honesty, Perseverance & Love.

Our values are at the centre of everything we do and as such, we are looking for a Safeguarding Officer who is able to clearly demonstrate and evidence them

The Role:

Working closely with the Safeguarding Co-ordinator, Safeguarding Caseworker, safeguarding personnel (volunteer, lay and professional) providing professional advice and support to parishes, religious orders and other organisations as well as the Safeguarding team as a whole. Promoting the welfare of children, young people and vulnerable adults.

You will have experience of the following:

• Substantial relevant experience as a Social Worker, Police Office, Probation officer or in a similar role
• Experience of safeguarding and promoting the welfare of children, young people and vulnerable adults.
• Experience of dealing sensitively and professionally with vulnerable groups.
• Experience of office and team working. 
• Awareness of issues affecting survivors/victims of abuse.
• Experience of supporting a volunteer workforce.

Benefits:

In return for your hard work and commitment to us, you will receive a competitive reward package that will include, but is not limited to:

• Life Assurance
• Access to Healthcare Cash Plan
• Discounts scheme through Edenred-shopping, restaurants, cinema tickets gift cards and much more
• Season Ticket Loan
• Cycle to Work scheme
• Access to low cost loans with Churches Mutual
• Employee assistance programme– free, independent 24/7 help and advice for work-related issues as well as problems affecting home life

Location: We currently operate a hybrid model of working 3 days per week in our

London office in Victoria and the remaining 2 days from home

Hours of work: 35 hours per week (Monday to Friday, 9am to 5pm)

Salary: £40k per annum

Closing date: Friday, 10 June 2022 at noon

Job Reference: 342-220

To be considered for the role, please complete an online application on our website. CVs will NOT be considered, therefore, please do not send them. Only shortlisted applicants will be contacted. Please note that you will need to be eligible to work in the UK to apply for this position. You must provide proof of Right to Work in the UK.  We reserve the right to remove the vacancy before closing date.

To ensure that the Meeting Room charity is run in line with the vision and values set by the Trustees and to high professional standards, so that its clients receive the best possible services.

Responsibilities

1. To take overall responsibility for the professional delivery of drop-in centre sessions, ensuring that these are run to a consistently high standard, including: 

1. Working with staff members to regularly review and, where appropriate, change the content of sessions to match the needs of clients and achieve as much positive client engagement as possible;
2. Ensuring that there are strong processes to ensure the safety of staff and clients including troubleshooting when necessary, and
3. Working with volunteers to ensure that they feel supported, act appropriately around clients at all times and are able to use all the skills they wish to offer

2. To manage the staff team, ensuring that they are fully supported in their job roles and receive all appropriate training and regular supervision

3. To actively support the trustees in developing and marketing the services offered by the charity including:

1. Identifying gaps in local services where the charity could make a difference
2. Developing strong relationships with key stakeholders including the local authority, other local providers and those with relevant specialist skills (e.g. mental health expertise)
3. Developing new services and identifying potential clients who could benefit from them and ensuring that Meeting Room services are known in all relevant circles 
4. Making presentations to key stakeholders and potential supporters
5. Proactively seeking funding from local funders in conjunction with the Trustees

4. To take overall responsibility for the delivery of other activities including trips and outings:

1. Working with staff members to develop an annual programme of activities (including developing new ideas for activities) in consultation with clients
2. Ensuring appropriate staff/volunteer cover for such activities
3. Working with staff members to ensure efficient administration of such activities including risk assessments, bookings, and transport
4. Working with staff members and Trustees to plan, market, fund and deliver the annual Christmas lunch as a memorable highlight of the clients’ year

5. To regularly review with other staff members one-to-one services offered to clients to ensure that they are delivered professionally and their benefit is maximised

1. Meeting regularly with the external counsellor to ensure that counselling is appropriately targeted, accessible to all who would benefit, and that feedback is received and acted upon in line with best practice
2. Agreeing sensible professional boundaries with staff members/volunteers who work one to one with clients, ensuring that they are fully supported in what they do
3. Regularly reviewing with staff members the ways in which clients are signposted to other services, ensuring that staff always have current information on available local services and strong networks with providers

6. To take overall responsibility for management of volunteers, including recruitment policies (including DBS checks where necessary), role descriptions, good practice training and supervisions

7. To establish and keep updated efficient and easy to use databases, in full compliance with GDPR, including;

1. Client data
2. Volunteer data
3. Supporter data

8. To take overall responsibility in conjunction with the trustees for ensuring that all necessary policies are established and kept up to date, including but not limited to safeguarding, health and safety and equal opportunities

9. To act as safeguarding officer for the charity reporting to the trustees any relevant incidents on a timely basis

10.  To be the initial contact for day-to-day correspondence/contacts/issues and administration arising therefrom, ensuring that this is dealt with efficiently, consulting with Trustees for any major issues that may arise.

Person specification

An enthusiastic, self-motivated and caring individual, with strong experience of managing teams and with good IT skills and past experience of working with vulnerable adults. Experience of the charity sector would be advantageous.

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Applications for a jobshare role will be considered, with a minimum of 3 days commitment to the post.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVCS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

Reporting directly to the CEO whilst working proactively with the Senior Team, the Head of Operations will lead our team of Registered Managers to create and deliver the company's strategic and operational plans. Integral to this will be the overseeing of all operational aspects of Spectrum’s care services as the charity’s Registered Individual.

Since it began in 1982, Spectrum has grown to become a leading provider of specialist care for autistic individuals in Cornwall. We are a registered charity and proud of our track record working with children and adults with complex and challenging needs. We operate 18 residential homes, a community outreach service and a specialist education centre.

As our Head of Operations, your key responsibilities will include:

• the leadership, development, and oversight of an effective governance framework for Spectrum’s services and ensuring risk mitigation controls
• identifying opportunities for continuous service development and improvement
• building and leading management capability amongst our registered managers
• the flow of information from houses to the Senior Team and board of trustees
• deputising for Spectrum’s Chief Executive Officer (CEO) when necessary

To be successful in your new role you will need to:

• have a broad knowledge of the Care Sector and autism specific support
• hold a relevant Management Qualification or equivalent experiential learning
• experience of building positive relationships with regulatory bodies (CQC and Ofsted), local authorities, government partners and key stakeholders
• have the capacity to quickly idenitify potential risks and key actions required 
• effectively delegate roles and tasks to actively manage and control resources
• be a responsible leader with an analytical and strategic mind
• be flexible in your approach, transparent and an excellent communicator
• able to build and coach skilled and motivated teams to Spectrum’s value-base

If you are interested in this opportunity, then we would love to hear from you!

We are pleased to announce that due to an expansion in our charity’s delivery in-line with our 2022-25 Strategic Priorities, Young Bristol are recruiting for a number of new and pivotal roles. This is an exciting opportunity to be a part of a Bristol based, well-respected, growing and dynamic charity with a long and proud history.

About Young Bristol 

Young Bristol is a youth-driven charity that works to offer a choice of opportunities and experiences for all young people. Founded in 1928, Young Bristol has evolved into one of Bristol’s leading youth charities, providing critical out-of-school services for young people of 8 – 25 years in communities across the city.

Today we are recognised as Bristol’s leading provider of community-based youth services, through our community youth club network based in some of Bristol’s most challenging communities, and a valued provider of outdoor activities, mobile youth services, creative arts, outdoor employment, and informal educational programmes for young people.

As an organisation, our mission is to positively and sustainably impact the lives of young people. Here at Young Bristol, we apply that ethos to our small but dedicated team, many of who have been part of a Young Bristol programme themselves. We recognise that people with different backgrounds, skills, attitudes and experience bring fresh ideas and perceptions, making our programmes more relevant and approachable, particularly so all of Bristol’s young people feel represented within our organisation.

About the YB Head of Operations role

The Head of Operations is a new role that has been created to assist Young Bristol’s expanding team in delivering on its 2022-25 Five Key Strategic Priorities, ensuring YB continues to play a leading and expanding role within Bristol’s Voluntary Sector. This is an exciting opportunity to join one of Bristol’s award-winning youth charities, as part of the YB Senior Leadership Team. You will play a vital role in ensuring YB delivers on its Vision, Mission, 2022-25 Strategic Priorities and achieves its annual action plans and Strategic objectives.

The YB Head of Operations will be accountable and responsible for directly overseeing the personal and professional development of a number of YB staff, along with the strategic development of YB’s existing and expanding Community Youth offer. They will have overall strategic responsibility for the efficient and effective delivery and use of all internal and external operations of YB. They will also work to extend and further develop in line with YB 2022-25 Strategic priorities, YB’s existing Youth Offer and any new project work or other services by engaging with both existing and new external stakeholders, collaborators and partners on a local, regional, national and international level.

Job Title: YB Head of Operations

Reporting To: Chief Executive

Salary: £33,000.00 pa

Hours: 37.5 hours per week, on a flexible basis which will include some evening, school holidays and weekend work including residentials by arrangement.

Employment Term: Permanent

Location: Due to the nature of this role, you will be required to work from various YB locations across the city. However, the main business address for YB is; Young Bristol, BS14 Youth Centre, Stockwood Lane, Bristol BS14 8SJ. YB are happy to consider a negotiated hybrid approach to working for this role.

The CAS Operations Manager helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

For this role, there may be opportunities to work from home as well as the office.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
· Demonstrates excellent verbal and written communication skills.
· Experience of collaborative working in a multi-professional setting and can demonstrate a strong ability to liaise effectively with statutory or voluntary sectors.
· Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families.
· Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role.
· Knowledge and understanding of effective management protocol Knowledge of models of person-centred service delivery to adults, children, young people and their families.
· Knowledge and experience of ensuring safeguarding compliance within a team.
· A comprehensive knowledge of GDPR.

Desirable
· Project Management qualification (Prince-2 or equivalent)
· Professional qualification in a related field (e.g. CQSW/DipSW, post graduate, Dip/Cert, BEd/PGCE/QTS, Habilitation/Rehab/GDT/GDMS.)
· Project Management experience

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

Mothers’ Union is a Christian Charity that has been supporting families for over 140 years. We have over 4 million members worldwide, 55,000 of whom are in Britain and Ireland. Working alongside local churches, as volunteers, our members aim to demonstrate faith in action through the transformation of communities worldwide. 

Mothers’ Union (MU) is placed within communities and churches in a position to challenge behaviours and abuse as it happens, and bring healing and support to those both within and outside of our membership who are affected by this. We are looking for an individual with the experience to help move our safeguarding policy and practice  forward, by ensuring that appropriate and practical systems and procedures are in place, and capacity is developed across the movement to facilitate longer term behaviour change in the communities we serve. To unlock Mothers’ Union’s potential in this area with the membership we need to be able to track change, facilitate a safeguarding ethos, capture best practice and manage risk more effectively from a grassroots level.

We are based in Britain and Ireland with central responsibility for our membership and their work in these isles. We do also have an affiliated set of organizations that we operate with across the globe.

Key Duties

• Ensure that centrally-supported programmes and projects are compliant with sectoral best practice and help build the necessary capacity and systems:
• Auditing all programmes and making amendments to  ongoing programme to ensure full compliance
• Supporting organisational wide learning through safeguarding incident experience.
• Support frontline operational staff of MU with guidance and training in safeguarding.
• Ensure that the Charity is compliant with sectoral best practice.  Ensure compliance with our in-house systems and practices, including ensuring there is  a clear point of contact and support management in compliance to these systems.
• Continue the ongoing process of building the capacity of staff and trustees to understand safeguarding, recognise safeguarding concerns and react appropriately in line with organisational policy and process.
• Facilitating capacity building and sensitisation through workshops, training facilitators and key leaders to enable implementation of appropriate and contextual systems and process.
• To represent Mothers’ Union on key external bodies and at key meetings, and be in attendance and presenting at the twice-yearly Worldwide Board meetings.
• The support lead persons to receive reports of any incidents and ensure that these are processed in line with agreed procedures
• Support key groups of members to ensure their activities are not creating organizational reputational risk.
• Support colleagues to provide support in a safeguarding standpoint for their international programmes.

Key Competencies

• Proven knowledge and understanding of safeguarding as it relates to a global, grassroots organisation.
• Comfortable working with people of a Christian faith working with the Anglican church.
• Experience in ensuring volunteers are acting in accordance with organizational safeguarding systems and process.
• Excellent communication skills.
• Adaptability to changing situations.
• Willingness and experience of working with colleagues working in a cross cultural environment.
• Excellent interpersonal skills – the ability to be equally comfortable with and sensitive to senior volunteer leaders, elderly members, staff, external stakeholders, from different cultures and contexts.
• Strong leadership skills to persuade, promote and implement MU policies and programmes across the countries we operate.
• Empathy with the Christian faith.

Work Location

This role is primarily based at our head office in Central London. Mothers’ Union is currently operating a hybrid working pattern where are required to work a minimum two days from office. However, there will be occasions where staff will need to work from office for more than the 2 day minimum due to operational requirements.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Jobs.

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is 17 June 2022. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not get in touch with you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

As HR Operations Manager, you will be a key player in the Human Resource team of Centre 404, a busy progressive community charity of approximately 300 employees and workers. Your role will be to manage the day-to-day delivery of HR services and management of the HR operations team including reporting and support to the Director of People and Resources.

We anticipate there being four key elements of this role:

1. Overseeing and ensuring that right to work checks, DBS, payroll and contract changes are completed in a timely way within the HR Operations team
2. Day to day management of Employee Relations casework.  Working with the Director of People and Resources on more complex issues and TUPE processes
3. Lead on the development of Centre 404’s substantial investment in a new HRIS (People X’cd) to provide an end-to-end HR solution enabling an agile people strategy through a fully integrated suite of People Management, Talent, Digital Learning, Recruitment and Analytics software and play an active role in the wider Digital Transformation Working Group and change management
4. Development of policies and procedures and management guidelines

This is an exciting time to join the organisation as the understanding of the value of the health and social care sector continues to develop post-pandemic.  Centre 404 is growing and offers career opportunities to people who want to make a difference and the HR team is crucial to both growth and our continued focus on making Centre 404 a great place to work.

Essential requirements include:

1. CIPD Level 5 or equivalent qualification
2. Minimum of three years of experience in an HR role
3. Minimum of one year of management experience
4. Good knowledge of ER processes and policies

You will be working with stakeholders across the business and will use your extensive experience to advise, influence and motivate at every level and to effectively handle challenges across the full spectrum of Human Resources.

Seeking a resolute and proactive individual to lead in generating, developing & managing project opportunities with mainly private institutions.

Making The Leap is a small and innovative societal change charity that aims to make a big difference. From direct delivery to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and to have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; building up, partnering with and supporting other charities and community groups; working with businesses and organisations to get things done; and caring deeply about addressing racial inequity generally (and anti-Blackness in particular). The people here work hard, are good at what they do, and for so many it is ‘home’, with an average tenure of 11 years. It’s a nice environment to be in, friendly, flexible and one that gives you the reward of making a tangible difference in people’s lives – it’s great.

The organisation has a number of strands: core Making The Leap activities; the UK Social Mobility Awards; the Social Mobility Podcast and our new initiative Black Charity Leaders.