Head of public engagement and communications jobs
Reports to: Clinical Audit Project Manager
Directorate: Practice & Quality
Salary range:£ 26,521 - £33,456 per annum, depending on experience
Location: London – EC4Y 8EE (hybrid working)
Contract: Fixed Term, full-time until 30th September 2027
Job Purpose
The Clinical Audit Project Administrator plays a key role in supporting the delivery and continuous improvement of BSR’s national clinical audit, the National Early Inflammatory Autoimmune Diseases Audit (NEIAA). Working within the Practice and Quality directorate, this role supports effective project coordination, data management, stakeholder engagement, and operational delivery of audit outputs.
The post holder will work closely with the Clinical Audit Project Manager and the Head of Policy to ensure the audit runs efficiently and delivers value to clinicians and patients, and support wider BSR quality improvement objectives.
Main Responsibilties
Project Coordination and Administration
- Provide comprehensive administrative support to the Project Manager, including setting up and maintaining project processes and systems.
- Coordinate the smooth running of NEIAA activities, assisting with delivery of project plans and timelines.
- Manage the NEIAA mailbox as the first point of contact, ensuring timely, professional responses to enquiries.
- Support the preparation and delivery of audit documentation, reports, and updates.
Governance and Meeting Support
- Coordinate governance group, working group, and stakeholder meetings.
- Prepare agendas, meeting papers, and supporting documentation.
- Take accurate minutes, track actions, and ensure appropriate follow-up.
Stakeholder and Provider Engagement
- Support engagement with clinicians, Trusts and Health Boards to encourage participation in NEIAA.
- Build positive working relationships with key contacts by providing clear, helpful, and timely communication.
- Assist with the development of communications and engagement materials, including content for the Annual Report.
Data and Information Governance Support
- Support project documentation, data handling processes, and dissemination of performance outputs.
- Ensure high standards of confidentiality, accuracy, and compliance with information governance procedures across all aspects of data handling and storage.
Person Specification
- Demonstrable administrative experience gained through work, study, or other relevant settings
- Experience of working constructively with a range of internal and external stakeholders
- Experience supporting project teams, including producing accurate minutes and tracking follow-up actions
- Strong organisational skills with the ability to manage competing priorities and work to deadlines
- Excellent written and verbal communication skills, with the ability to engage professionally and clearly
- High level of accuracy, diligence, and attention to detail in all aspects of work
- Confidence in using Microsoft Office applications, including Outlook, Word, Excel and SharePoint
- Ability to work independently, use initiative, and manage workload without close supervision
- Ability to build positive working relationships and contribute collaboratively as part of a team
- A professional, adaptable, and proactive approach to supporting project delivery and administrative systems
Equity, Inclusion and Diversity statement
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
To champion the specialty, influencing change and building a thriving community of best practice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This new Lead role sits within the Design Council Programmes Team led by the Chief Design Officer and has responsibility for leading the development and embedding of our funding strategy. Coordinating income generation of ~£2m per year including securing £250k of philanthropic (T&Fs, corporates, other sources) funding in the first year, the role also has the objective of growing overall revenue but in line with the refreshed Design Council business and funding model to ensure it remains strategically aligned and sustainable.
Reporting to the Head of Programmes with a dotted line to the Chief Operating Officer, you will be responsible for oversight of the overall revenue pipeline, working across the organisation to have full line of sight of funding opportunities and partnerships and ensure a consistent approach to how we generate revenue.
You will drive an effective stakeholder engagement plan, working closely with the Communications team to ensure campaigns and events help build and maintain a strong network of funder relationships and strengthening our profile as a charity.
The scope covers directly securing philanthropic/corporate partner funding as well as supporting wider commercial income generation and also ensuring they are all anchored in our Theory of Change and enable long term income growth.
Our core programmes of work support delivery of our Theory of Change encompassing Skills, Capability, Innovation and Research. We are looking to create and grow funding partnerships through a variety of activities including events, learning and training and world leading research, and the Fundraising and Partnerships Lead will play a critical role in developing funding relationships, securing them, both directly and also supporting the wider team.
Key Responsibilties
1. New Funding Generation and Planning
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Lead the identification of new revenue opportunities across the range of Design Council propositions with the objective of growing total revenue base, in line with the Design Council funding strategy and business model
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Overall accountability for converting philanthropic (T&Fs, corporate sponsorship etc) opportunities into secured new partnership funding and supporting on conversion of funding partnerships for other commercial (paid project) work
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Working closely with Chief Design Office, Head of Programmes and in particularly the Programme Leads to ensure each area of work (Skills, Capability, Innovation and Research) has an appropriate funding plan including a roadmap for future development
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Support Programme Leads, Head of Communications and CDO in identifying opportunities to commercialise core propositions and other DC assets in line with our Design for Planet ethos and market-making approach
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Overall owner of marketing and other funding collateral to support Programme Leads in growing revenue from their respective propositions as well as new promotion of Design Council for potential new funders and other partners, and working with the Communications team to develop and maintain it
2. Partner Cultivation and Stewardship
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Personally build and maintain relationships with existing partners ensuring consistent engagement and communication
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Identify, research, and qualify potential philanthropic and corporate funding partner prospects
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Develop and implement partner stewardship plans including communication approach and in person engagement, including long term relationships that can secure multi-year significant levels of funding as well as growing it over time
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Seek out, regularly attend and drive external events and meetings to build personal relationships and extend partner network
3. Grant and Commercial Proposal Development & Bid Writing
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Support Programme Leads in researching and identifying potential grant and commercial opportunities from foundations and other private or public organisations
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Lead engagement with potential funders in terms of submission of new proposals for all partner-funded work and support Programme Leads to ensure consistency and coherence for our paid project work
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Support and sometimes lead writing compelling grant proposals and commercial bids, ensuring alignment with the organization’s mission and goals.
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Lead or support others on tactics to ensure bids are successfully converted
4. Event Planning and Execution
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Assist Senior Events Manager with organizing fundraising events and other events designed to support future revenue growth through funding partners
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Regularly scan the external environment for relevant external events Design Council should be attending
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Ensure appropriate marketing collateral is developed and maintained to support and promote Design Council events aimed at fundraising
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Be a key DC representative at events, maximising the potential of income opportunities and raising the profile of the organisation and its objectives
5. Data Management and Reporting
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Overall process owner for managing the pipeline of partnership opportunities across both revenue-generating prospects and non-revenue generating prospects
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Overall custodian of the funding pipeline including holding Programme Managers to account to ensure accurate maintenance of CRM records
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Working closely with COO and Head of Finance & Operations to ensure accurate and timely reporting and effective internal meetings to track status of the funding pipeline
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Support Programme Managers in researching funding trends and market changes
6. Line Manager for Partnerships Programme Manager
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Provide quality line management guidance and support to the Partnerships Programme Manager, ensuring clear and motivating goals and regularly and meaningful feedback
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Support the Partnerships Programme Manager in their learning and development, with regular reviews of their Individual Development Plan and career aspirations
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Be a source of learning and guidance for the wider Programmes Team in terms of fundraising and partnership development
Who we're looking for
We are looking for a driven, self-motivated and hands-on individual, with a track record of securing funding from a range of sources and growing revenue in a national not-for-profit or commercial organisation.
You will be ambitious for Design Council’s aspiration of reaching £8m revenue by 2031 and be able to demonstrate commercial acumen and experience of developing revenue generation strategies and converting opportunities into secured income.
You will also know that fundraising is challenging and competitive, so you will be resilient and experienced in building the relationships that can secures six-figure+ multi-year income. Therefore you need to be brilliant at building external networks, joining the dots and seeing opportunities to connect people and ideas for the benefit of organisational strategy.
You must also be excellent at building and nurturing relationships, with a wide range of external stakeholders, and also effectively collaborate internally across the organisation.
You are a natural salesperson, able to identify opportunities and have compelling conversations that lead to partnerships and revenue.
This is a growing role with lots of moving parts, so we’re looking for a someone who is flexible and adaptable, who proactively identifies challenges and opportunities.
You are passionate about our Design for Planet and Green Design Skills missions and demonstrate an ability to think strategically as well as commercially and work collaboratively.
Skills & Experience
- At least 5 years’ experience fundraising / revenue generation in a commercial or not-for-profit sector organisation
- Experience working with high-net-worth individuals or foundations
- Ability to create fundraising strategies and help execute them
- Grant / bid writing experience for both grants and commercial tenders
- Ideally have an existing network of potential funders / partners, and confident in use of events and marketing to drive interest and engagement
- Experience of funding agreements and commercial contracts
- Have line management experience and a passion for developing people
- Ideally have experience of government funding and other public bodies
You will also be
- A confident and excellent communicator
- A natural in external engagements and new environments and with new people
- Willing and able to attend regular external events (London and elsewhere in the UK)
- Empathetic, pragmatic and adaptable, with a solutions-mindset
- Proactive, hands on and willing to roll up your sleeves and get stuck in
- Cognisant of the importance of accurate data, effective processes and knowledge of working with CRMs
- Confident working at different levels within an organisation
- Willing and able to take a risk-based approach to making decisions
- Curious and open to new ideas and ways of working
- A team player and natural collaborator but also comfortable working on your own
- Resilient and comfortable with navigating through change
- Aware of some of the rewards and challenges of working in the not-for-profit sector
- Passionate about Design for Planet and the power of design
The client requests no contact from agencies or media sales.
Director of Mission and Evangelism
The successful candidate will come to serve alongside me and our other leaders. They will bring significant knowledge and
understanding of the Anglican church, the challenges and opportunities it faces in evangelism to those on the margins, and a creative empowering approach to answering those challenges. As Church Army continues its journey of significant strategic reshaping, you would play a vital role in shaping the vision and strategy and then leading the work of Church Army for the next season of ministry. As Church Army reorientates itself towards a much stronger focus on training and equipping for evangelism on the margins, the new Director will be able to demonstrate both understanding and experience in this area. You will also be able to demonstrate an ability to engage in the wider work of the Anglican church, as we seek to work in closer partnership on numbers of projects.
Matt Barlow
CEO, Church Army.
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of individual giving and legacies
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
About the Role
We’re looking for a passionate and strategic Head of Individual Giving and Legacies to lead one of the most impactful areas of our fundraising programme.
This is a pivotal leadership role within Sense’s Fundraising and Marketing team, responsible for developing and delivering our individual giving and legacy strategies, currently generating over 70% of Sense’s voluntary income.
You’ll lead on innovation, insight, and supporter experience - diversifying income streams, driving loyalty, and ensuring that every supporter feels valued and inspired. Working closely with senior leaders and your talented team, you’ll shape how Sense engages with the public, strengthening relationships that transform lives for years to come.
We offer flexible working arrangements. You’ll need to be able to travel occasionally within the UK, including to our London and Birmingham offices, and to attend events, sometimes during evenings or weekends.
Key Responsibilities
- Develop and deliver Sense’s Individual Giving and Legacy strategies, growing income through appeals, regular giving, lottery, and legacy marketing.
- Lead, inspire, and develop a high-performing team of fundraising and marketing professionals, fostering creativity, accountability, and collaboration.
- Diversify and grow the individual giving portfolio, driving acquisition, retention, and supporter value.
- Use data and insight to inform strategy, improve efficiency, and enhance supporter journeys.
- Oversee budgets, forecasts, and performance targets to achieve ambitious income goals.
- Cultivate strategic partnerships and manage supplier relationships to maximise ROI.
- Embed a culture of innovation and co-production across the team, encouraging new ideas and continuous improvement.
- Champion the importance of legacy giving across Sense, building understanding and engagement across teams.
- Ensure compliance with GDPR, the Data Protection Act 2018, and Sense’s privacy policies.
About You
You’ll be a confident, creative, and values-driven leader - someone who combines strategic vision with hands-on delivery. You’ll have the experience to lead successful individual giving and legacy programmes, and the passion to engage supporters in Sense’s mission in new and inspiring ways.
You will bring:
- Extensive management experience across individual giving and legacy fundraising with a track record of achieving growth.
- Strong leadership skills, with experience developing high-performing teams and driving collaboration.
- Proven experience in strategic planning, budgeting, and performance management.
- Excellent communication, negotiation, and stakeholder management skills.
- Analytical ability and proficiency with fundraising systems, data analysis, and tools such as Power BI or MS Dynamics.
- A commitment to innovation, inclusion, and supporter-centric fundraising.
Desirable experience includes working in the charity or not-for-profit sector and familiarity with multi-channel fundraising campaigns.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Advice Services Directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.
Our operational model combines direct service provision with a collaborative approach. We directly employ advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.
By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.
Job Overview
- Part-time 15 hours/week
- FTC Until End of June 2026
- Salary: £26936.00 (pro-rata)
We’re looking for a confident, proactive and people-focused Client Attraction & Engagement Officer to lead on visibility and outreach for Toynbee Hall’s Money Coaching and Money Support services across Guy’s and St Thomas’ Trust (GSTT) sites. You’ll play a key role by attending roadshows, distributing materials, keeping displays up to date, and acting as a warm first point of contact for staff across the Trust. This is a public-facing, movement-based role, ideal for someone who enjoys speaking to people, working across different locations, and making things happen on the ground.
Key Responsibilities
Outreach and Engagement
- Represent Toynbee Hall at 2-3 staff roadshows per week (50 by end June 2026) across GSTT sites and community venues
- Speak confidently with staff about the Money Coaching offer and how to access support
- Distribute flyers, multilingual leaflets and signposting materials
- Be a visible and approachable presence at roadshows, pop-ups and events
- Attend meetings and events in person or online to promote the service
Marketing Materials and Display Maintenance
- Support the installation and regular restocking of 30 “Money Support Hub” wall-mounted displays
- Report any damage, updates or replenishment needs to the Marketing Manager
- Feedback on which sites are generating the most footfall and engagement
Monitoring and Reporting
- Log engagement stats from each event (e.g. conversations, materials distributed, referrals made)
- Share weekly updates with the Marketing Manager/ Head of Legal Advice on reach and feedback
- Flag common themes and ideas for improvement
What We’re Looking For:
- Excellent people skills and a confident, friendly communication style
- Comfortable speaking to new people and promoting services in busy spaces
- Ability to work across multiple sites and manage your own time
- Self-motivated, proactive and a strong team player
- Willing to travel within London for roadshows and outreach events
- High level of professionalism and integrity.
- Strong alignment with Toynbee Hall’s mission, strategy, and values.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and deadlines effectively
Desirable
- Experience in community engagement, outreach or public-facing roles
- Familiarity with health, public sector or charity environments
- Multilingual or confident engaging across diverse communities
- Experience contributing to reports or feeding back to a manager or project lead
- Knowledge of or interest in financial wellbeing
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
**Important notice**
In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for a Head of Individual Giving to join our ambitious Public Fundraising team.
You’ll be a leader who can advocate effectively for our core purpose, reminding people internally and externally that we’re a charity. You’ll appreciate the ambition and drive to deliver growth through our Individual Giving products, help create a new Community Fundraising programme and build on the success of our Mid-Level Giving programme.
You’ll work effectively with membership and marketing colleagues as well as the wider fundraising team to grow support and integrate the three core areas of the Individual Giving programme. Alongside this, you’ll bring a fresh perspective to our new strategy, to help create the right environment for growth and drive an ambitious and curious culture across the team.
You’ll be someone who can effectively lead and inspire a passionate team. You’ll love working collaboratively, sharing, networking across the organisation as well as externally and facing into challenges to get the right outcomes.
Please be aware that this role involves travel and overnight stays when required.
What it's like to work here
We've got dedicated and skilled people in all of our teams. In Fundraising we’re ambitious, there is so much more we want to achieve to support our cause.
You'll be leading a newly formed team, building on their success whilst highlighting opportunities to grow and develop the programmes to ensure we reach our exciting fundraising goals.
As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week.
What you'll be doing
This role presents an exceptional opportunity for a fundraising leader to drive income growth and supporter engagement across our individual giving programmes, including regular giving, in-memory, community fundraising and mid-level giving. You'll be helping to shape the future of public fundraising at the Trust. You'll play a key role in enhancing existing initiatives such as Plant a Tree, Patrons and Adopt a Plot while leveraging your expertise and collaborative spirit to foster innovation alongside colleagues in Membership, Marketing & Communications, and broaden the Trust's reach to new demographics.
As the strategic lead for Individual Giving your focus will be on enhancing supporter experiences and fundraising efforts across the organisation, fostering strong internal partnerships. Your responsibilities will include supporting the team in executing current plans, as well as identifying and developing growth opportunities in Regular Giving, Mid-level Giving and a major fundraising campaign.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
- Experience of delivering 6 figure+ individual giving campaigns across multiple channels, including digital, direct mail and mid-level giving
- Demonstrated success in growing income through individual giving income streams through supporter retention and insight-led strategies
- Experience of building strong working relationships with external agencies and internal partners to deliver integrated campaigns and culture change
- Demonstratable experience of managing 7-figure income and expenditure budgets, including reforecasts, budget monitoring and securing a strong ROI
- Experience in developing and implementing lifetime value journeys integrated with wider charity coms including knowledge of donor motivations and segmentation
Additional criteria for all other applicants:
- Knowledge of GDPR, fundraising compliance and ethical standards
- Experience of using CRM and Data systems to support data-driven decision making
- Experience in managing and developing high performing teams, modelling a high performance culture with the ability to monitor and interpret data and performance to drive results and optimise campaigns
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
We are recruiting for a Community Engagement Coordinator join our team in the Community Engagement team.
Job Title: Community Engagement Coordinator
Location: At least once a week in our head office in Vauxhall, weekly visits to our refuge’s (travel expenses will be covered) and homeworking
Salary: £28,857.12 per annum(Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a community engagement coordinator who is passionate about supporting women and children impacted by domestic violence and other forms of abuse. The community engagement coordinator will work as part of a team of the community engagement service working across East, West and South London. The key aims of this new service are to build relationships with specialist providers across south, west, and east London, where our services are clustered, to develop a menu of enhanced support opportunities to meet survivors’ social, health and financial needs.
This is a very important role in Refuge, which will make a real difference to the lives of the women and children that Refuge supports every day. Together as a team, you will create pathways to decrease social inclusion, increase participation in community activities, employment, education and training. You will be skilled at working with a diverse range of audiences and will be adept at creating and developing new partnerships and pathways that improve the lives of survivors of domestic abuse and gender-based violence.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 27 November 2025
Interview Date: 10 and 15 December 2025 (In-person at our head office in Vauxhall, London)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is an exciting brand-new position within our growing Public Fundraising team supporting on our Individual Giving, Community Fundraising and Sports & Challenges programme. NB. We do not expect you to have experience in all three areas (Individual Giving, Community Fundraising and Sports & Challenges).
This role will contribute to the delivery of our Public Fundraising activity, helping to maximise income and create a great supporter experience for both new and existing supporters.
You’ll project manage fundraising activities and supporter journeys from start to finish, delivering them on time and in line with annual plans and budget. You will analyse and evaluate activity so that we can inform future plans and support the annual planning of the team’s activity.
You’ll have strong relationship-building skills and the ability to communicate effectively with our supporters across a range of channels, including mail, e-mail, telephone and face-to-face. You will also be able to work collaboratively with the Communications, Corporate, and Digital Engagement teams on a variety of projects.
This is an exciting opportunity for someone looking to progress in their fundraising career or wanting to bring their experience and transferable skills into the charity sector.
Please apply directly via CharityJob including an up-to-date CV and a personalised cover letter (of no more than two A4 pages) detailing your suitability for the role as per the job description and person specification.
Please apply directly via CharityJob including an up-to-date CV and a personalised cover letter (of no more than two A4 pages) detailing your suitability for the role as per the job description and person specification.
NB only applications with a CV and suitable cover letter will be reviewed for shortlisting.
The client requests no contact from agencies or media sales.
Purpose of the Job
This role is an exciting opportunity for an outstanding individual to join the UK Youth Employer Engagement team as part of the Network Delivery Department, supporting the Summer Jobs Programme. With a focus on identifying and securing employment placements and income for The Summer Jobs Programme, the Employer Engagement Officer plays a key role in ensuring strong stewardship and a positive employer experience of the programme and partnership with UK Youth over the next 12 months.
Key Responsibilities
Employer recruitment and income generation
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Work closely with the Employer Engagement Manager to develop and implement an employer engagement strategy, integrating both local and national approaches.
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Support the development of employer sponsorship proposals, creating a menu of different engagement levels to meet income targets
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Work with the Employer Engagement Manager and the wider Corporate Partnerships Team to collaborate on UK Youth fundraising opportunities and integrate our employer ask into our wider corporate partnerships offer
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Track, monitor and report confirmed placements in specified locations.
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Input to feedback for programme funder, the Youth Endowment Fund, on corporate partnership opportunities
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Identify and engage with regional and localised contacts to assist in sourcing placements (e.g. local business networks).
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Accurately record programme donation contributions
Employer training and management
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Manage relationships with a cohort of employers throughout the programme, including:
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Securing their commitment to provide placements and funding in agreement with the programme’s terms of reference
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Ensuring they have the information and tools to succeed within the programme.
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Act as the primary point of contact at UK Youth.
Key Internal Relationships
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Collaborate closely with The Summer Jobs Project Manager to:
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Ensure consistency and accuracy of approach and information.
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Support Local Delivery Partners to build relationships with employers.
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Attend one to one meetings and appraisals with the Employer Engagement Manager
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Work in partnership with colleagues in the Communications team to enable the delivery of high-quality comms activities that support employer recruitment.
Experience we're after
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Experience of fundraising, sales or recruitment
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Experience of working in a busy and deadline-driven work environment
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Experience of managing multiple relationships
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes. UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people.
Why work at UK Youth?
Young people are facing a complex and increasingly challenging world. There are pressures on their mental health, employment prospects, and even physical safety. Youth work is an essential tool to help young people navigate these difficulties and set them up with skills for life. But over ten million young people are currently unable to access this life changing and even life-saving resource. UK Youth brings together young people and youth workers with business leaders, teachers, doctors, and other professionals to identify solutions, provide practical support and campaign for social change. By working at UK Youth, you will be a joining a committed group of people who are seeking to tackle the systemic problems letting young people down.
We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.
UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Monday 1st December 2025 at 09:00am
Provisional Interview Dates: W/C 8th December 2025
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
The client requests no contact from agencies or media sales.
About the role
We are recruiting for a Head of Supporter Experience and Optimisation to join on a permanent contract. This is newly created role and will be home-based, working full-time, 35 hours per week, with occasional travel required for team and stakeholder meetings and events.
The last few years have seen unprecedented growth in the public profile of dementia, driven in part by the growing size, impact and ambition of Alzheimer’s Society - the UK’s leading dementia charity. We now need to ensure that everyone who needs dementia support today can access it, while improving our ability to attract, engage and retain the donors, volunteers and campaigners who so generously give money, time and voice to deliver enduring change.
As Head of Supporter Experience and Optimisation you will lead the strategic alignment and continuous improvement of how we deliver for our supporters (donors, campaigners, volunteers), transforming how we work across the Income and Engagement directorate. You will bring together our critical enabling functions focused on performance, planning and reporting; supporter experience delivery and improvement; administration and people development. We are looking for you to drive a joined-up approach to transformation that enhances both internal effectiveness and external impact.
You’ll champion a seamless, meaningful supporter journey, ensuring every interaction reflects our values and strengthens engagement, with a clear focus on improving the end-to-end supporter experience. You’ll embed a culture of insight-led decision making, collaboration, accountability, operational excellence and learning, ensuring our people are empowered to thrive and deliver their best to help end the devastation of dementia.
At all times, you’ll act as a passionate, articulate champion of the importance of our supporter’s experience. You will be a key stakeholder and build strong relationships across the Society, ensuring processes, systems and tools are developed with the ultimate goal of always improving the experience of all our supporters.
We have provisionally scheduled the first stage of interviews for this role to take place on Thursday 11th and Friday 12th December.
There will be a Q&A webinar for this role taking place on 18th November 4pm - 5pm where you will be able to anonymously ask questions about the role and team. To request an invitation to the webinar, please email [email protected]
About you
We are looking for a dynamic leader with exceptional people skills and a proven ability to inspire, motivate, and develop high performing teams.
Joining us, you’ll have experience in developing and implementing strategies spanning a variety of functions with variable short and long-term goals. You’ll have a deep understanding of the drivers behind supporter / customer loyalty to an organisation or cause with experience using data, insight, and experimentation to test and refine supporter / customer experiences.
Crucially, you’ll be able to adopt a holistic and collaborative approach, and you’ll have the project management and planning experience required to drive change, optimise processes and assess their impact across our directorate. You’ll embody our value of being ‘determined to make a difference’ with a proactive, adaptable and pragmatic, solutions-focused approach to making improvements. You’ll be able to build positive relationships, influence key stakeholders and use your communication and leadership skills to manage and motivate cross-functional teams.
You don’t need to have a background in the charity sector, and you may or may not have a connection to dementia. We welcome applications from anyone who feels they have relevant, transferrable skills that will enable you to succeed in this role. We hope the Society’s purpose and ambition resonates with you, and you’ll be motivated to help develop and optimise our processes and systems to ensure a brilliant experience for all our supporters.
What you’ll focus on:
- Developing and delivering a transformation roadmap for the Income and Engagement directorate that aligns with directorate and Society priorities, with a clear focus on improving all touch points of a supporter experience.
- Championing a supporter-first mindset across all teams, ensuring that every process and interaction is designed to enhance supporter satisfaction and loyalty.
- Using insight and feedback to identify opportunities for continuous improvement and innovation, driving a culture of marginal gains and agility across Income and Engagement.
- Overseeing the ongoing development, improvement and implementation of robust performance frameworks, enabling clear planning, tracking, and reporting of impact of activity across Income and Engagement.
- Building and fostering strong relationships across the Society to ensure alignment and buy-in for transformation initiatives that improve the supporters experience and our operational excellence.
- Fostering a collaborative, inclusive, and high-performing team culture that supports innovation and growth.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Job Title: Health Community Engagement Manager – Birmingham and Solihull Integrated Care System
Salary: SCP 39 to SCP 44 (£38,864 to £43,193) per annum
Responsible to:Head of Health & Social Care with a dotted line to relevant lead at NHS Birmingham & Solihull Integrated Care Board and NHS Black Country Integrated Care Board
Location: Working hours divided between BVSC Offices (5th Floor, Latham House, 33-34 Paradise Street, Birmingham), NHS Birmingham & Solihull Integrated Care Board and NHS Black Country Integrated Care Board offices and home address, as agreed by BVSC.
Hours of work:35 hours
Contract Duration:Fixed term until 29 October 2027. Secondments from VCFSE organisations in Birmingham and Solihull are encouraged.
Health Community Engagement Manager
· Are you passionate about empowering communities to shape the future of local health and care?
· Do you thrive on bringing people and organisations together to drive system-wide change?
· Are you organised, strategic, and driven by equity and community voice?
If you’ve answered yes, we’d love to hear from you!
Birmingham Voluntary Service Council (BVSC) is the city’s leading infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to strengthen and champion Birmingham’s voluntary and community organisations, supporting them to grow, collaborate and increase their impact across the city. Our work spans a wide range of areas including health and social care, children and young people, community development, and multiple complex needs.
We are seeking an experienced and collaborative Health Community Engagement Manager to lead an ambitious new programme of community engagement across Birmingham and Solihull. Working in partnership with NHS Birmingham & Solihull Integrated Care Board and NHS Black Country Integrated Care Board , BVSC, Warwickshire & Solihull Community and Voluntary Action (CAVA) and the Birmingham and Solihull VCFSE Leadership Alliance, this is a rare opportunity to help shape how communities influence decisions about health and care at a system-wide level.
You will play a central role in ensuring that the voices of local people, especially those most affected by health inequalities, are heard and acted upon.
As the Health Community Engagement Manager, you will lead the delivery of a wide-ranging engagement programme that connects health priorities with community insight and experience.
You will oversee ICB Community Panels, coordinate a small-grants scheme to fund VCFSE-led engagement, and support local organisations to evaluate and share their learning. You will work closely with BVSC Research, the NHS Communications and Engagement teams, and a wide range of local authority and community partners to ensure that engagement activity is coherent, inclusive and impactful.
This role blends strategic thinking with hands-on delivery. You will design and manage processes that make it easier for smaller, community-led and faith-based organisations to get involved in shaping health services. You will ensure that the themes emerging from community discussions are reported clearly and used to inform system strategy and policy. You will also play an active role in strengthening networks such as the Birch Network and the CHERP platform, supporting the sharing of good practice in engagement, research and policy development.
To succeed in this role, you will bring significant experience of community engagement within health or related fields, together with a deep understanding of the VCFSE sector in Birmingham and Solihull. You will be an excellent communicator, capable of working confidently with senior leaders as well as with grassroots community groups.
You will be comfortable leading projects, managing budgets and supporting others, while remaining flexible and solution-focused in a fast-moving environment. Above all, you will be motivated by a commitment to equity, inclusion and meaningful community engagement and involvement.
In return, you will have the opportunity to make a real and lasting impact on how communities influence health and care across Birmingham and Solihull. BVSC offers flexible hybrid working, a supportive and values-led culture, and opportunities for professional development through its networks and learning programmes.
If you are ready to help shape a more inclusive approach to health engagement and ensure that communities are at the heart of decision-making, we would love to hear from you.
Please see the job description for further details
Working for BVSC
BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.
Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.
Terms and conditions
· 35 hour working week
· 29 days annual leave + bank holidays a year
· 5% pension contribution
· 3.5 times salary Death in service benefit
· BVSC is a Living Wage Employer
Work-life balance
· Hybrid working, allowing staff to divide their working hours between our city centre office and their home
· Flexible working arrangements available for staff
· A flextime system is in place for staff
· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties
· We provide generous maternity and paternity pay
Staff development
· We support staff to undertake training and development, providing funding and time off for study
Values based approach
· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals
Wellbeing
· We offer free access to a range of wellbeing platforms
· BVSC offers all employees a suite of wellbeing support
We are looking for candidates that can demonstrate the following BVSC organisational values:
Commitment: Making a positive difference through passion, innovation and social action
Collaboration: Connecting people and organisations to work together to improve lives
Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham
Integrity: Building trust through delivering excellent outcomes
At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.
As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.
We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.
We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC.
We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this. From application to interview, we place inclusion at the heart of all we do.
We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.
For a job description please click here
For an equal opportunities monitoring form please click here
Closing date for applications – Wednesday 26 November 2025 at 10am
Interviews to take place – Tuesday 9 December 2025, in person
Shortlisted applicants will be contacted by Tuesday 2 December 2025. If you have not been contacted by Tuesday 2 December 2025, you should assume you have not been shortlisted.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Secondments will be considered.
The client requests no contact from agencies or media sales.
About us
With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.
The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.
About the role
This is an exciting role with responsibility for both IT and Digital. You will actively implement new tools and platforms, oversee data protection compliance and cyber security, whilst developing effective policies and guidelines spanning our IT infrastructure. You will also take ownership of our digital strategy across all channels, driving service delivery and managing significant relationships, contracts and budgets. We will look to you to lead digital transformation and champion innovation, whilst delivering workshops and training sessions to diverse colleagues. In short, you will be the catalyst that gets the most from our online presence, our technology and our vendors and partners, ensuring best practice and value in everything you do.
Hours: 35 hours per week.
Location: Hybrid working, with one day per week at our London office.
About you
Highly experienced as an IT thought leader and manager with technical experience, you will combine a strategic mindset with a truly hands-on approach. Developing strategy, as well as leading and managing IT and digital change projects should be second nature to you. Similarly, you will be experienced in mentoring teams and controlling websites, CMS platforms and integrated digital systems. A degree in Computer Science or a related discipline would be beneficial, alongside knowledge of data protection legislation, digital accessibility and inclusion, Squiz DXP, Azure, Intune and AWS. However your ability to communicate effectively with non-technical colleagues is just as important. Above all, you will bring everything it takes to get the most out of people, systems and budgets, with real passion for cutting-edge technology and the drive and determination to make things happen.
How to apply
For further information about this Head of IT and Digital Services role, please download the recruitment pack which includes the job description and person specification.
To apply, please visit our website and submit your current CV with a covering letter clearly explaining why you would be suitable for the role.
Closing date: 30 November 2025.
Interview date: First and second-round interviews to be held w/c 8 December 2025.
No other media or agencies, please.
The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.
Role Summary
The UN Policy Manager (all genders) supports our ambitious efforts to engage with international institutions to bring food system transformation and sustainable diets to the heart of the global policy agenda. They will work within our UN team to mainstream a shift towards plant-based diets as a proven climate change adaptation and mitigation solution.
We are looking for a candidate to lead our biodiversity policy and advocacy workstream, including our engagement with the UN CBD. The ideal candidate is a biodiversity expert with demonstrated experience of influencing policy outcomes at national or international level. A strong understanding of relevant financial mechanisms, instruments and entities, and experience in engaging with international policy processes and UN agencies is a plus.
The UN Policy Manager (all genders) will report to the Head of UN Affairs and will work collaboratively with other teams including programmes, communications, research, impact, and country policy managers. The successful candidate will also work closely with external partners and stakeholders.
Job Details
Reports to: Head of UN Affairs
Department: INT UN Policy & Public Affairs
Location: Remote, preferably based in Germany (Berlin), UK or Kenya (Nairobi)
Hours: 40 hours per week (35 if UK based)
Duration: 2 years contract, with possibility of extension
Responsibilities
Advocacy & Stakeholder Engagement (60%)
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Establish and maintain effective collaborative relationships with external stakeholders and identify opportunities and strategies to improve engagement with policy-makers, environmental and other aligned organizations, healthcare officials, corporate leaders, scientific bodies, and grant-making organisations.
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Identify opportunities to influence policy narratives and (climate) agenda on biodiversity issues (international events, calls for contribution of UN agencies, coalitions work etc.)
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Collaborate with ProVeg country teams to develop a targeted outreach to national policymakers and spread our Diets Toolkit contributing effectively to our global policy impact.
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Develop ProVeg’s positions and advocacy strategy regarding biodiversity and agriculture/food systems.
Partnership & Coalition Coordination (20%)
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Build a strong network of organizations and individuals in support of our advocacy work at the different UN bodies, specifically the UN Convention on Biological Diversity, and participate in coalitions and joint advocacy campaigns.
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Maintain a database of activities, contacts, and external engagements in Hubspot.
Event Planning & Logistics (10%)
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Coordinate talks, press conferences, and networking events in the lead up to different events (SB64, COP17, COP31).
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Speak at public events, fora, and other platforms, and serve as a representative of ProVeg to the public and the media.
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Support planning of logistical arrangements for different events (badging, travel, accommodation etc.).
Communications & Outreach (5%)
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Raise the profile of ProVeg online and offline by writing compelling content (e.g. Op-Eds) for targeted websites, campaigns, social media, mainstream media & PR (including broadcast media) with the support of our Communications team
Impact Tracking (5%)
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Support maintenance of up-to-date record of our engagements, activities and impacts.
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Assist with funding reports or donor updates.
Qualifications
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You hold at least a Master’s degree in political science, public affairs, law, or a similar subject.
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You bring 3-5 years of relevant experience in policy work, and a demonstrated track record influencing international or national policy outcomes on biodiversity or a related field.
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You have a good understanding of international multilateral processes and entities (e.g., United Nations, IPCC), especially CBD COPs (advantage).
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You demonstrate excellent command of English, both oral and written; additional languages are a plus.
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You possess excellent stakeholder engagement skills, and a strong international policy network.
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You have a good understanding of food system transformation and protein diversification, particularly as they relate to biodiversity.
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You are passionate about ProVeg’s mission and believe in the power of impact-driven decision-making for achieving social change.
Benefits of working with us
Depending on working location these will differ. Here are some benefits we offer at ProVeg:
- Strong organisational focus on personal development with a designated training budget
- Flexible, trust-based working arrangements and remote work.
- Mental health & wellbeing support via access to the OpenUp platform and a free Headspace (Mindfulness app) subscription
- Provision of a work laptop and other necessary equipment
- A workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
- And last but not least: Become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet
When?
Application deadline: 12.12.2025
Start date: 01.03.2025
Timeline:
25.11.-12.12. Published
08.12.-12.12. Screening (please note that we will first get back to you within this week)
15.12. - 22.12. First interviews with P&C
until 09.01.2026:. Trial tasks
12.01. - 23.01.: 2nd interview with the team
Final decision
Start date: Between 1 and 16 March
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference every day with PDSA
At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.
If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.
About the role
You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.
Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.
Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.
What you’ll do
- Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
- Handle inbound calls related to fundraising with empathy and professionalism.
- Achieve personal and team income, service and quality targets.
- Build positive relationships with supporters through excellent communication and listening skills.
- Ensure accuracy and compliance with Data Protection and fundraising regulations.
- Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.
About you
You’ll bring:
- Experience working towards financial or operational targets.
- Excellent telephone and listening skills, with the ability to build rapport.
- A positive, solutions-focused approach.
- Confidence using computer systems and managing data accurately.
Desirable experience includes:
- Customer service or complaint handling.
- Fundraising, sales or supporter engagement.
What We Offer
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:
- 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
- Special days off, including:
- A paid Volunteering Day
- A Celebration Day for something meaningful to you
- A dedicated Wellbeing Day to focus on yourself
- Generous pension scheme – up to 10% employer contributions
- Free Life Assurance (4 x annual salary)
- Enhanced family leave (maternity, adoption & paternity)
- Retail, travel & leisure discounts through Fetch platform
- 15% discount on PDSA Pet Insurance plus access to staff vet services for pets
About PDSA
As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
The client requests no contact from agencies or media sales.
Reports to: Senior Digital Programme Manager (Behaviour Change)
Direct reports: None
Location: Our well-equipped office is in Clerkenwell, London, EC1R 0NE. Staff are currently working in hybrid locations with a general requirement to meet colleagues once a week in the office and to attend a monthly all-staff meeting in London, although we will always take into account personal circumstances.
Status: Maternity cover (initially for 10 months)
Hours: Full-time
Salary: Grade C: £40,982 - £44,753 (depending on skills, knowledge and experience), plus benefits. Includes 11% London Weighting which is based on one day a week in the office.
Role Summary
As Senior Behaviour Change Programme Officer, you’ll be a vital part of our Communications team, working with colleagues to shape powerful, consistent messages that are clear and well-framed.
Reporting to the Senior Digital Programme Manager and as a key member of the team, you’ll have opportunities to get involved in and learn skills across the full marketing and communications mix.
We're looking for a candidate who brings a mix of knowledge and skills across some or all of the following areas:
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Developing persuasive, supportive behaviour change content that enables people to make changes in their lives and to their health and wellbeing
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Communications skills - the ability to craft clear, adaptable written messaging and content across a mix of channels
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Using digital platforms and tools to engage individuals with behaviour change/programmes, including websites, apps, community groups and social media platforms
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Community stewardship and customer service - supporting individuals and groups with responses to queries
Key Tasks and Responsibilities
Please refer to the candidate pack for role and responsibilities of this post.
Important note: We monitor for use of AI in responses and will reject applications containing fully AI generated answers.
We encourage applications from people who meet most, but not all, of our essential criteria. And we encourage applications from people who have been disabled by society, are from minoritised groups, have personal experience of alcohol harm or have experienced any other forms of societal discrimination.
Timeline
- Deadline for us to receive your application: Strictly 9am, Monday 1 December 2025. The online application form gives a date and time stamp to all applications.
- We will aim to get back to you by: Thursday 4 December 2025. All applicants will receive a response.
- Interviews: Monday 8 and Tuesday 9 December 2025 (please save the dates!)
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.



The client requests no contact from agencies or media sales.