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About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
The HR transformation director will lead the charity’s people and organisational transformation agenda during a critical phase of strategic delivery. The strategy was launched in 2025 and is currently being operationalised.
Working closely with the associate director of people and organisational development; chief operating officer; senior leadership team; and the board, you’ll design and deliver a transformation programme that ensures the charity’s people strategy, culture, leadership capability and organisational structures are aligned with our newly launched strategy.
You’ll drive a step change in organisational effectiveness by modernising people practices, strengthening leadership capability, embedding a high-performing and inclusive culture, and ensuring the organisation has the workforce capability and operating model required to deliver long-term impact.
This role is offered as a 12-month fixed-term transformation assignment to lead priority strategic programmes, establish sustainable people and organisational frameworks, and embed new ways of working that support future growth and resilience.
About you
With significant senior leadership experience in HR, people transformation or organisational development, you’ll have experience of operating at executive or senior leadership level, shaping organisational strategy and advising senior executives and Boards on organisational change and people strategy.
A strategic thinker with the ability to translate organisational strategy into practical transformation programmes, you’ll have deep expertise in organisational design, culture change and leadership development.
Job description and benefits
Please download the job description and our attractive benefits package.
Location and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home with a minimum of 2 days in the office.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date: 11:00am on Monday 27 April 2026
Interview date To be confirmed
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real impact on the people who support families across the UK. As our new Deputy Head of HR (Operations & Systems), you’ll shape high‑quality HR services and drive improvements that help our teams thrive.
This is a rare opportunity to lead a newly created function, modernise systems and processes, and strengthen our organisation for the future.
ID 1763 — Deputy Head of HR (Operations and Systems)
Human Resources | Family Action Head Office, London (N1) with hybrid or home-working
29.6 hours per week (part time)
£42,562 – £46,703 FTE (£34,050 – £37,362 based on 29.6 hours per week) per annum
Plus £3,062 Inner London Weighting (if office-based) or £384 (if home-working)
Permanent contract
We are flexible about hours and where this role is based. You can work from our London office (N1) with hybrid working or from home. Home-based staff ideally travel to London once a month, but this is desirable rather than essential.
About Family Action & the Role’s Impact
Family Action has supported people through challenge, change and crisis for over 150 years. We protect children, support young people and adults, and offer direct, practical help to families and communities nationwide.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
As our Deputy Head of HR, you will lead our HR Operations & Systems function, ensuring the delivery of efficient, high‑quality HR services. You’ll oversee and continuously improve core HR processes, systems (including iTrent) and our Payroll relationship. This role blends hands‑on operational leadership with the strategic insight needed to strengthen governance, streamline processes and build overall effectiveness.
If you have significant experience leading HR Operations, Shared Services or HR Systems teams, we would love to hear from you. Your ability to optimise systems and processes, deliver through others and translate operational insight into strategic improvement will make you a strong candidate.
We Want You to Apply — Even If You Don’t Meet Every Requirement
Family Action is a supportive, inclusive employer. If you’re unsure about applying because you don’t meet every point on the Person Specification, please do apply — we value your skills, experience and values, not just checkboxes.
People‑focused, can‑do, excellence and mutual respect aren’t just words for us – they guide every decision we make. If these values inspire you too, you’ll thrive here.
Benefits:
- 30 days’ annual leave (pro rata) plus bank holidays
- Up to 6% matched pension contributions
- Flexible working options from day one
- Enhanced paid sick leave and paid family leave
- Eye care and flu-jab vouchers
- Cycle to Work scheme
- Ongoing professional development and high-quality training
Closing Date: Wednesday 29 April 2026 at 23:59
(We may close early if we find a strong candidate, so early applications are encouraged.)
All appointments are subject to satisfactory Safer Recruitment checks.
Our Commitment to Equality, Diversity & Inclusion
We welcome applications from all sections of the community and will make reasonable adjustments during the recruitment process and in the workplace. We particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and candidates with disabilities as part of our commitment to increasing representation.
Candidates with a disability may apply under the Disability Confident Scheme for priority consideration if they meet the essential criteria.
We will reimburse reasonable travel costs for in‑person interviews.
Family Action typically appoints new starters at the starting point of the salary scale unless experience or exceptional circumstances justify a higher starting point.
We are ideally looking for someone who can join as soon as possible, but this is not essential — please apply regardless of your notice period.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Head of Programme- Spaces of Hope and Connection
The role
Thanks to National Lottery players, 10GM, on behalf of Greater Manchester Live Well, will receive £16.5 million over four years from The National Lottery Community Fund, the UK’s largest community funder.
This investment in Live Well Spaces of Hope and Connection will create a network of 100+ inclusive, community-led and owned spaces across Greater Manchester where people can meet, belong and find everyday support.
The Head of Programme will lead and oversee delivery of this large-scale, multi-partner strategic lottery programme, ensuring delivery through funded partners is aligned to the programme’s mission, vision and values, while maintaining strong programme management, compliance and delivery of agreed outcomes.
Working in close partnership with the Strategic Director of 10GM, this role provides senior operational leadership—translating mission, vision and values into clear delivery plans, pace, coordination and assurance across the full programme lifecycle.
The ideal candidate
We are looking for a values‑driven programme leader with experience delivering complex, large-scale programmes through partnerships and/or multi‑stakeholder delivery models. You can translate strategic priorities into clear, accountable delivery plans that balance funder requirements with flexible, community‑led approaches. You will bring strong governance, budget and risk management skills, and are confident working across the VCSE, public sector and communities.
Equity and social justice are central to how you work. You will have experience embedding inclusive, community‑led approaches, using evidence and learning to reduce inequalities and improve impact. Comfortable with complexity and ambiguity, you can communicate clearly, build trusted relationships, and lead teams with a learning‑led, collaborative mindset.
Equality, Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
Volunteer & People Lead (12 Month Fixed Term Contract)
Salary £36,690 FTE
37.5 hours per week considered
Are you ready to lead and grow our volunteering programme, ensuring volunteers are engaged, developed and empowered to make a real difference?
Are you passionate about creating meaningful reward and recognition experiences that celebrate contribution and reinforce our values
Are you motivated to help build an incredible workplace culture where staff and volunteers can thrive and deliver their very best
If this sounds like you, we’d love for you to join us, apply today and help shape the future of our charity’s culture.
Bring your purpose and authentic self to Bluebell Wood Children’s Hospice. You’ll help ensure that babies, children, and young people with life-limiting conditions—and their families—receive the specialist care and support they deserve, wherever and whenever they need.
About us:
Our vision at Bluebell Wood is for every baby, child and young person with a life limiting condition to access specialist palliative care, where and when they need it. You will join our fantastic team where we all play our part in achieving our vision and creating an incredible culture for everyone.
Why your role matters:
Our uncompromisable support services are wide-ranging and bespoke to each family. We provide symptom management, end-of-life care, post-death care, short breaks, counselling, sibling support groups, music therapy, home visits and more.
We support families across a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts, making our reach truly regional and inclusive.
Every year, we must raise £6.7 million to keep our doors open, and only 17% comes from government sources. The rest is powered by the generosity and commitment of supporters like you. Your leadership in corporate fundraising will help secure vital resources, build strategic partnerships, and create a sustainable future for our hospice.
The role:
If you’re at your best when you’re building brilliant culture and making volunteering work seamlessly, this role puts you right at the heart of our hospice. You’ll lead our volunteering offer and key people projects—helping our staff and volunteers feel valued, supported and equipped to make a difference for babies, children and young people with life-limiting conditions, and for their families.
Working closely with the Head of People, you’ll partner with teams across the hospice (including fundraising, facilities, care and communications) to deliver people projects and help bring our people strategy to life — creating an incredible culture and volunteer experience.
What you’ll do
· Lead and continually improve the end-to-end volunteer journey: recruitment, induction, recognition, retention and engagement.
· Deliver people projects that strengthen culture, wellbeing, inclusion and day-to-day experiences for colleagues and volunteers.
· Partner with teams across the hospice (including fundraising, facilities, care and communications) to plan skills, build capability and solve people challenges.
· Use insight and data (qualitative and quantitative) to review what’s working, spot opportunities and improve our volunteering proposition—especially for events and hospice-wide activity.
· Ensure volunteer systems, records and compliance are robust and accurate, aligned to GDPR, the Code of Fundraising Practice and CQC requirements.
· Build our profile externally representing Bluebell Wood at events and networks related to volunteering and people.
What You’ll Bring
· Strong HR and/or volunteer management experience, including leading or supervising a small team.
· Confidence running multiple priorities—planning, organising and delivering projects on time.
· Experience of workforce/skills planning and working in partnership with stakeholders at different levels.
· A proactive, curious approach—always looking for ways to improve experiences and outcomes.
· Great communication skills and the ability to influence and build relationships across teams.
· Sound knowledge of relevant legislation and best practice, with a clear commitment to equality, diversity and inclusion.
· Comfortable with digital tools (e.g., Microsoft Office) and using social media to support engagement.
Nice to have: CIPD (or similar), project management accreditation, experience with HR/volunteer management systems, and strong reporting/data analysis skills.
About you:
Our values underpin what we do and how we do it.
To succeed in this role, we are looking for someone who will embody our values, work confidently with key attention to detail, engage with everyone in our hospice, and has an absolute willingness to learn.
What we offer:
In return, we can offer you a fantastic working environment and the following benefits:
· 25 days’ annual leave plus bank holidays with the option to buy and sell
· Employee assistance programme - including mental health care and out of hours GP access
· A commitment to your professional development
· Matched pension scheme of 5% of salary
· Enhanced maternity and paternity pay
· Free parking on main site
· Subsidised lunch
· Free tea and coffee
· Cycle to work scheme
· Eligible for NHS Blue Light Card
If you are passionate about making a difference, we cannot wait to hear from you.
Join us and be part of something bigger—where your skills, passion, and purpose create joy, support and comfort for those who need it most. Apply Now
If you would like an informal chat about the role, please do contact Liz Crawshaw (Head of People) contact details and details of how to apply, can be found by following the redirect to recruiter link, that will take you to the current vacancies section of our website..
Previous applicants need not apply
Closing date: 21st April 2026
Interviews: 1st May 2026
What else we will need, or you need to know:
· Proof that you have the right to work in the UK. Unfortunately, we cannot support visa sponsorship
· Any successful applicant will require a health check
· A Standard DBS Check
· Two references
· All offers of employment are conditional upon satisfactory completion of pre-employment checks
We’re here to help every family who needs us make the most amazing memories


The client requests no contact from agencies or media sales.
We are looking to recruit an experienced HR Advisor to provide comprehensive HR support. You’ll play a key role in supporting the employee experience, providing top-notch support to all teams in the organisation and be comfortable working with all levels of seniority.
Experience of employee relations will be pivotal in supporting the organisation as we transition to a unionised environment. As a trusted advisor, you will have sound employment law knowledge and be comfortable with challenging conversations, supporting managers with any issues such as sickness absence, capability or a disciplinary procedure.
You’ll ensure that recruitment costs are kept to a minimum, work with recruitment managers to ensure vacancies are advertised following internal processes and ensure employment contracts are finalised before onboarding starts. You'll also be happy using systems to assign training to new joiners and to existing staff, keeping records of courses and ensuring that safeguarding training is completed.
Bringing your experience of HR and a willingness and enthusiasm to the role, you will proactively seek to continually improve yourself and the role, championing a culture of service excellence, as well as taking ownership and accountability of your workload.
Please refer to the job description for further information. If you have any questions please email us.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
The Centre is an equal opportunities employer. We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children. We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and, for this role, to undertake a basic DBS check.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%
· Life assurance cover (after probation passed)
· Employee assistance programme
· Season ticket loan
· Training and development opportunities
· Access to Blue Light Card discounts
How to apply
Send your cv and cover letter. To ensure fairness at all stages of the process, please don’t send your application to any other email address at the Centre
Closing date for applications: Tuesday 5 May, 9am
Interviews will be held mid-May
Please note that a short test will form part of the interview process, if you are shortlisted details will be provided to you in advance.
If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Orbis UK is delighted to offer the role of HR and Governance Manager, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.
This role is critical to supporting a highly performing group of staff and trustees as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team, which is responsible for the day to day running of the organisation and will be crucial in creating a revised HR strategy and ensuring that the organisation’s compliance with key statutory and regulatory requirements are maintained at all times. The successful postholder will work collaboratively with the Director of Finance and Operations to meet these objectives, but also will have a central role in identifying opportunities for growth within the HR and Governance function to ensure that good practice, wellbeing and compliance work hand in hand with one another and is embedded within the ethos of the organisation for the benefit of its staff and, ultimately, our beneficiaries.
In addition, the successful postholder will work with the Board of Trustees to provide Executive Assistant level support to enable the Board to meet its obligations and to ensure that they can conduct the business of the charity in the most efficient and effective manner. You will be privy to sensitive and confidential information, attending meetings in order to take summary minutes and provide clerking services, including the issuing of papers, monitoring Companies House and Charity Commission requirements and acting as counsel to the Senior Management Team and the Board, where appropriate.
You will line manage and work with the Business Support Administrator, also a new post, that will provide support to you and the wider staff team. The recruitment of both these posts simultaneously provides a unique opportunity to a new postholder to shape this role and set out the strategy for this directorate and take ownership of demonstrable change within the organisation.
We are looking for someone who has a Level 5 CIPD or equivalent qualification with demonstrable experience in supporting and developing a HR strategy and/or working at an EA level working with senior executives across different sectors. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn or for someone who is keen to translate their HR experience into this broad and interesting role.
The main responsibilities of this role include:
- To line manage and work with the Business Support Administrator and to provide a responsive problem solving and supportive HR service to managers across the organisation.
- To support and advise the Senior Leadership Team to develop and deliver a strong HR strategy embedding best practice while continuing to build a positive, inclusive and high performing culture strongly aligned with Orbis’s values.
- To support the Director of Finance and Operations (DFO) to provide high-quality, responsive and effective support to the Orbis Board and its sub-committees.
- To deliver a HR strategy and solutions in high performing teams, and balance compliance with taking a progressive attitude towards embracing the opportunities and challenges of embedding values-led principles within an organisation.
Benefits of working for Orbis UK
Before completion of probation:
- Competitive Salary benchmarked annually
- Minimum 25 days holiday pro-rated increasing with length of service
- Life Assurance Policy (4 x salary)
- Employee Assistance Programme
- E-learning Courses
- Social Activities
- Flextime
- Free Sight test
After completion of probation:
- Matched employer pension contribution up to a maximum of 10% of basic salary
- Interest free season ticket loan
- Cycle to work scheme
- Contribution to cost of new prescription glasses
- Possibility of an overseas project visit after 3 years’ service
Application and interviews
Closing Date: 28th April 2026
First Interviews: 1st or 5th May 2026
Second Interviews: 11th or 12th May 2026
Start Date: ASAP
All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.
Safeguarding
Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Canterbury Cathedral
Canterbury Cathedral is the cathedral of the Archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.
Step into a role where history meets innovation. Canterbury Cathedral one of the worlds most iconic heritage sites is seeking a dynamic Head of IT to shape and lead our digital future.
This is your chance to bring modern technology, cyber resilience, and digital transformation to a complex and inspiring organisation that blends worship, music, education, heritage conservation, and visitor engagement.
What You'll do as Head of IT
As our Head of IT, you'll drive the Cathedrals digital strategy and oversee the entire technology environment, you'll
- Provide strategic leadership and expert guidance on digital development and cyber security.
- Manage and modernise our IT infrastructure, cloud platforms, networks, and digital systems.
- Oversee key platforms including Microsoft 365, finance/HR systems, CRM, ticketing, and website services.
- Lead cyber security, information governance, and compliance with UK GDPR.
- Support audio-visual and livestreaming technology for worship and events.
- Ensure sensitive, safe installation of tech across our Grade I listed heritage estate.
- Manage suppliers, budgets, and digital transformation projects.
- Play a key role in emergency response, safeguarding, and organisational risk management.
This is both a strategic and hands-on role ideal for someone who loves leading with vision but isn't afraid to roll up their sleeves.
What were looking for in a Head of IT.
- Significant experience managing IT systems in a complex organisation.
- Strong knowledge of cyber security, cloud systems (especially Microsoft 365), and infrastructure.
- A clear understanding of data protection legislation.
- Leadership that's collaborative, calm under pressure, and customer focused.
- The ability to translate technical challenges into clear, actionable advice.
- Respect for the Cathedrals mission, community, and safeguarding commitments.
- Experience in the charity, heritage, education, or church sectors is a bonus but not essential
Why Work with Us?
Joining us means becoming part of a warm, dedicated community working in one of the most extraordinary environments in the world. You'll help shape how technology supports worship, visitors, education, heritage, and mission today and for generations to come.
Apply now, become part of the Canterbury Cathedral community and help us build a digitally confident future rooted in over 1,400 years of history.
Our recruiting Approach
As applications are received, interviews may take place prior to the advertised closing date.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We welcome applications from underrepresented groups.
Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
This exciting new role offers the right candidate the opportunity to lead LBWP's programmes and services for Black and minoritised, i.e. Global Majority, women and children who are survivors of domestic violence and abuse. Our programmes team is expanding as we are providing new refuge and dispersed accommodation services as well as legal advice, counselling and ex-service user training and development support.
This senior leadership role also involves developing and maintaining external parternships with key stakeholders, funders, strategic women's sector organisations and local community partners as well as overseeing programme budgets, facilities managment and service user engagement.
Essential skilss and experience include:
- Senior management experience within the voluntary, community, or public sector
- Proven experience of simultaneously managing complex, multi- programme delivery
- Good understanding of specialist domestic violence and abuse services that support the specific needs of Global Majority women and their children
- Experience of working as part of a senior management team and working collaboratively to develop organisational strategy and operational plans
- Experience of managing and supporting line managers and multidisciplinary teams
- Experience of managing project budgets, reviewing management accounts and identifying issues with internal systems to improve them
London Black Women's Project is a specialist ‘by and for’ organisation providing refuge, supported accommodation, and wraparound support programmes for Black and minoritised (Global Majority) women and their children who are survivors of domestic violence and abuse. We work across London in partnership with London boroughs, the specialist women's DV sector, funders and community services to provide holistic wraparound support and advice.
Please submit a CV and covering letter. In the covering letter, please detail how your skills and experience meet the key person specification points for the role, i.e. the points marked 'X' in the 'CV/CL' column of the Person Specification. Thank you.
London Black Women’s Project (LBWP) is a specialist, women-only organisation dedicated to supporting Black, Asian and minoritised women.



The client requests no contact from agencies or media sales.
Operations Director
Location: Kington, Herefordshire (On-site)
Salary: £45,000–£50,000 per annum (dependent on experience)
Contract: Full-Time, Permanent
Reporting to: Chairman of the Board
Governance: Position on the Board of Directors (Monthly Meetings)
Start date: Immediate start preferred
Application Deadline: 24th April 2026, 5pm
The Role Purpose
The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.
Organisational Structure
You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team.
Direct Reports
- Sales & Marketing Manager: Driving occupancy and commercial revenue.
- Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting.
- Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained.
- Head of Kitchen: Managing food safety, gross profit (GP), and quality of service.
Key Responsibilities
1. Strategic Leadership & Governance
- Prepare and present monthly operational reports to the Chairman and the Board.
- Present Key financial reports in collaboration with the admin assistant.
- Lead the annual business planning process.
- In collaboration with the sales and marketing manager, implement the marketing strategy.
- Act as a guardian of Dunfield’s culture, ensuring the venue remains a "home from home" for all guests.
2. Financial & Commercial Management
- Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs.
- Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy.
- Understands the importance of financial management and has the ability to compile financial reports for Board meetings.
3. Operational Excellence & Compliance
- Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting.
- Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests.
- Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency.
- Share duty manager responsibilities.
4. People & Culture
- Foster a high-performing, collaborative environment between the distinct departments.
- Manage recruitment, appraisals, and professional development for the senior team.
Performance Indicators (KPIs)
1. Financial & Efficiency KPIs
- Primary KPI: Achievement of 103 FHE days.
- Secondary KPI: 15% conversion rate of OTA guests to direct bookers.
- Tertiary KPI: Average TRevPAG of £2.00+ per guest.
2. Operational & Capacity KPIs
- Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups.
- The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance).
- Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing.
3. Compliance & Duty Management KPIs
- Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding).
- Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality.
- Staff Retention & Training: A target for Staff Turnover <15%.
The Ideal Candidate
Experience
- Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management.
- Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders.
- Commercial Acumen: Proven track record of improving profit margins without compromising service quality.
- Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance).
Skills
- Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3–5 years.
- Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances.
- Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor.
Benefits
- Board Position: A genuine opportunity to shape the future of a significant regional venue.
- Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy.
- Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside.
Why Join Us?
You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.
Please apply with your CV and a cover letter outlining why you believe you’re the right fit for this role. We’re keen to understand what draws you to Dunfield House, how your experience aligns with our mission, and the strengths you would bring to leading a busy, multi-faceted residential venue.
Come and visit Dunfield ...and experience how good the world can be!



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re an organisation that’s all about people. We recruit over 500 passionate individuals each year for seasonal roles working with children on our internal programmes (Kings Camps) and for external partners (UK and worldwide). We’re looking for a forward thinking individual to join our Managerial tier, line Managing our end-to-end Recruitment and Onboarding process, and the people involved in its delivery.
This role will ensure we meet annual targets for seasonal recruitment and that every individual we hire is qualified, suitable and equipped to work safely with children. You will share our commitment to safeguarding, implementing attraction strategies and safer recruitment processes to ensure appropriate individuals are hired for work with children, that they are hired on time and that they have the relevant suitability and pre - employment checks prior to starting work.
You’ll be a people person and a decision maker, communicating regularly with candidates and the wider team to gather information, or follow up on any staffing or safer recruitment concerns. You’ll need to work flexibly to maximise engagement time and seasonal workflow. We are committed to safeguarding and promoting the welfare of children and young people.
Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.
Key Responsibilities
1. Recruitment Activity
- Set staffing targets and volume expectations
- Build professional networks to attract potential candidates
- Identify marketing opportunities
- Manage partnerships with clients and job boards
- Be the first point of escalation for candidate decisions, interview volume and second stage interviews
- Identify and escalate challenges with volume or quality of applications
2. Safer Recruitment
- Continually improve and make healthy efficiencies in our Safer Recruitment and Compliance Processes
- Ensure seasonal recruitment targets are met in good time for candidate onboarding and training
- Ensure safeguarding requirements and standards are met throughout the recruitment and onboarding process
- Ensure staffing policies are met including staff ratios, qualifications and experience requirements plus venue or site-specific requirements
3. Leadership
- Line Manage a team of recruitment and onboarding specialists
- Provide whole department leadership in the absence of the Head of Recruitment Audit check quality of interviews and candidate recruitment experience
- Manage and monitor weekly performance outputs
- Budget Management
Person Specification
- 2 years’ team management or leadership experience
- Safer recruitment or safeguarding experience
- Organised and with a high level of attention to detail
- Self-motivated with the ability to problem solve and take decisions
- Understanding of GDPR / sensitive data
- First-hand experience of relationship building or communication
- Able to multi-task and driven to work towards targets
- Excellent communication and IT skills
- Must be eligible to work in the UK
Our Culture & Benefits
- Our People: Work in our like-minded, dedicated and passionate team that aligns with our mission and shared purpose - to get children active, having fun and learning together.
- Salary: From £32,000 per annum
- Pension: We offer more than the norm, with an enhanced pension and employer contributions (5%), and we also offer a Group Life Assurance Scheme
- Holiday: In addition to statutory holidays, we offer a generous starting holiday allowance of 25 days per annum with additional holidays being added after 2 years’ service up to a maximum of 30 days per annum (after 5 years’ service).
- Work Patterns: 37.5 hours per week, within 8am-6pm Mon to Fri but, in the modern working world, flexibility is key and embracing peak demand at popular times of the year is required from our team.
- Our Meetings: We start every week with a Monday Morning Meeting (MMM) for the whole team to connect and we’re also deliberate about meeting formally every 3-4 months with a Quarterly Brief - each of these help with comms and provide every member of our team with development opportunities.
We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.



We are looking for a strategically minded and highly committed individual to lead our System Navigation Services. This person will be responsible for developing exceptional services to help people seeking sanctuary navigate the systems they are forced to exist in and delivering these in solidarity with those seeking sanctuary.These System Navigation Services - The Sanctuary, The Drop-In, The Sheffield Project for Refugee Integration and Growth (SPRING), and our Volunteering Team - are exciting, joyful, and powerful city-wide services that are developed alongside the community of people seeking sanctuary. They are both impressive in their current form and have so much potential for the right candidate to build and develop them further.
Alongside this work, we also expect a successful candidate will also have a deep understanding of systemic change, understand our unique role in that work, and understand how their role contributes to systemic change.
Ultimately, this is a position of leadership within a highly trusted and impactful organisation at the forefront of the movement for the rights of people seeking sanctuary. We are truly excited about bringing on someone to join us on the journey we are all on together – towards a city that is safe and welcoming for those seeking sanctuary. In a time when that vision seems to be receding from us, we believe this work is more important than ever.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Young Roots
At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.
Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.
The role
We’re looking for an experienced and collaborative Head of Finance to lead our financial management, planning, and governance.
This is a senior and influential role, sitting on our Leadership Group and working closely with the CEO, Trustees, and Finance Committee. You’ll provide clear financial insight to support decision-making, ensure strong financial stewardship, and help us plan sustainably for the future.
You’ll take ownership of the full finance function, supported by an Internal Operations Officer who manages day-to-day transactional processing.
What you’ll do
- Lead financial planning, including budgeting, forecasting, and cashflow management
- Produce clear, high-quality management accounts and financial analysis
- Support strategic decision-making through strong financial insight and modelling
- Ensure robust financial controls, systems, and compliance (including audit, SORP, and statutory reporting)
- Partner with colleagues across the organisation to support budgeting, funding bids, and full cost recovery
- Oversee payroll and financial operations, ensuring accuracy and efficiency
- Contribute to organisational strategy as part of the Leadership Group
About you
You’ll be a confident and values-driven finance professional who enjoys working collaboratively and making complex information accessible.
You’ll bring:
- Significant experience in a senior finance role within a charity or not-for-profit
- Strong knowledge of charity finance, including SORP, restricted funding, and compliance
- Experience producing management accounts, budgets, and forecasts for non-finance audiences
- The ability to influence and support senior leaders with financial insight
- A proactive, hands-on approach with strong attention to detail
A professional accountancy qualification (ACA/ACCA/CIMA) or equivalent experience is desirable.
This role is designed as a part-time position (28 hours/week) with flexibility around how hours are worked. We are a hybrid organisation, with the option to work remotely or from our London offices (Croydon or Brent). We ask that ideally you attend at least one in-person team day per month in London.
We offer a supportive, inclusive working environment and the opportunity to play a key role in a mission-driven organisation making a real difference.
To Apply:
To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.
Your personal statement should be no more than 800 words, answering the following questions:
- What is your motivation for working with Young Roots? (100 words)
- What is your motivation for applying for this role specifically? (200 words)
- What skills and experience would you bring that will enable you to be successful in this role? Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. (500 words)
Please submit your application via Charity Jobs.
No agencies, please.
Closing date: 14th April
Interview date: 20th April
Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which support people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.
Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.
Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.
Working alongside young people seeking safety - building trust, providing practical and emotional support, and promoting their rights and power.
The client requests no contact from agencies or media sales.
The Interim CEO will provide immediate, focused, time-bound leadership to drive through an extended period of organisational change, ensuring that Ubele’s existing strategy and transformation plans are implemented effectively, consistently, and at pace.
As Ubele has just produced a new 5 year strategy (April 2026 - March 2030) this is not a role to redefine strategy, but to deliver against it - bringing structure, clarity, and momentum to implementation across the organisation. The Interim CEO will focus on:
- Embedding systems, processes, and consistent ways of working
- Strengthening leadership accountability, line management, and performance oversight
- Improving organisational coordination, decision-making, and operational effectiveness
- Providing visible, steady leadership to support confidence and cohesion across teams
Working closely with the Advisory Board and Executive Chair, and Senior Leadership Team, the Interim CEO will support Ubele to move from a prolonged period of transition into a more stable, aligned, and effectively operating organisation.
Lead the implementation of Ubele’s strategy, ensuring it is clearly prioritised, understood, and translated into deliverable plans across the organisation.
Organisational stability and change delivery
- Drive delivery of Ubele’s transformation programme, ensuring that plans are implemented with clarity, pace, and discipline.
- Bring structure and coordination to change initiatives, ensuring clear ownership, timelines, and measurable outcomes.
- Identify and address delays, barriers, or areas of ambiguity, ensuring momentum is maintained.
- Support the organisation to move from a prolonged period of transition to a more stable and consistent operating environment.
- Ensure change is embedded into day-to-day practice, not remaining at the planning or design stage.
Operational leadership & management
- Provide strong operational leadership across all areas of the organisation, including programmes, partnerships, consultancy, training, enterprise development, and community asset management.
- Ensure clarity of roles, responsibilities, and decision-making across the organisation.
- Line manage the Senior Leadership Team, holding them accountable for delivery, team management, and performance within their areas.
- Embed consistent performance management practices, including clear objectives, regular review, and timely intervention.
- Strengthen internal systems, processes, and ways of working to improve coordination, efficiency, and organisational effectiveness.
- Ensure policies and procedures are actively used, understood, and adhered to across teams.
- Oversee the development and use of high-quality data, reporting, and management information to support decision-making and track performance.
Governance & advisory board relations (CIC)
- Work closely with the Chair and Advisory Board to ensure strong and compliant CIC governance.
- Provide clear and timely reporting on organisational performance, finances, risk, and progress against strategic priorities.
- Support the Advisory Board to maintain effective oversight and fulfil its strategic and fiduciary responsibilities.
- Ensure appropriate governance structures and processes are in place and operating effectively.
Finance, risk & sustainability
- Provide oversight of financial performance, ensuring robust budgeting, forecasting, and financial controls are in place.
- Hold the Head of Finance accountable for financial accuracy, compliance, and reporting.
- Ensure clear visibility of financial position, risks, and sustainability planning.
- Work with the Advisory Board and SLT to support income diversification and long-term financial resilience.
Funding, partnerships & external relations
- Maintain and develop relationships with funders, commissioners, social investors, and strategic partners.
- Act as a credible and confident external representative for Ubele.
- Support the organisation to navigate a complex funding environment with clarity and focus.
- Ensure external partnerships align with organisational priorities and capacity.
Legal, regulatory & safeguarding compliance
- Maintain overall accountability for safeguarding, compliance, and organisational risk.
- Ensure appropriate systems, policies, and practices are in place and actively implemented.
- Hold SLT members accountable for compliance within their areas.
- Ensure regulatory requirements (CIC, employment law, contracts, data protection) are met.
Person Specification
We recognise this is an interim role with a specific organisational mandate. We are seeking a leader who can quickly assess, prioritise, and act, rather than someone looking to reshape the organisation over the long term.
Leadership & change
- Significant experience leading organisations through implementation phases of change, with a clear focus on delivery.
- Demonstrated ability to bring structure, pace, and discipline to complex transformation programmes.
- Experience stabilising organisations during or following periods of uncertainty or extended change.
- Confidence in making decisions, setting direction, and maintaining momentum.
Operational & leadership capability
- Track record of line managing senior leaders and holding teams to account for delivery and performance.
- Highly developed operational skills, with experience strengthening systems, processes, and organisational effectiveness.
- Experience embedding performance management frameworks and improving accountability.
- Ability to balance strategic oversight with close attention to operational detail.
Governance & organisational leadership
- Understanding of CIC governance, regulatory requirements, and Advisory Board relationships.
- Experience working closely with a Chair and Advisory Board on strategy, performance, and risk.
- Experience leading organisations of comparable scale and complexity (£3–4m+ turnover)
Funding & external environment
- Experience working within complex funding environments, including grants, contracts, and partnerships.
- Ability to maintain credibility with funders, partners, and stakeholders.
- Experience supporting income diversification and organisational sustainability.
Cultural competency & values
- Strong understanding of racial justice, community development, and the experiences of African Diaspora communities in the UK.
- Commitment to equity, inclusion, and community empowerment.
- Ability to lead with clarity, emotional intelligence, and cultural awareness.
Operational, financial & compliance
- Experience overseeing organisational finances, risk management, and compliance frameworks.
- Strong understanding of performance reporting, data, and evaluation.
- Familiarity with safeguarding and quality assurance in community or social impact settings.
Additional Information
This is an interim leadership role with a clearly defined mandate to reinforce the organisations foundations, embed change, and strengthen operational effectiveness.
The focus of the role is on delivery rather than strategy development, and on ensuring that existing plans are implemented in a structured, consistent, and sustainable way.
As such, we are seeking someone who can work at pace, make decisions, and bring clarity and direction, while supporting the organisation through a period of transition.
A visible and consistent presence at Wolves Lane is essential to support leadership alignment, team cohesion, and organisational effectiveness.
This role involves responsibility for socially impactful and occasionally emotionally demanding work. A commitment to wellbeing, reflective leadership, and resilience is essential.
This job description may evolve as Ubele continues its organisational development.
The client requests no contact from agencies or media sales.
The Head of Public Fundraising will lead the design and delivery of a mass audience fundraising strategy for The Children’s Trust. Taking a supporter centred approach, the postholder will lead a team of individual giving and relationship fundraisers to generate income through the strategic and long-term engagement of new and existing supporters.
The role will include setting and delivering income and expenditure budgets across individual giving, legacy, events, community and partnerships income streams as well as evaluating new opportunities for voluntary income growth.
The postholder will play a key part within the Fundraising, Retail and Communications directorate and champion fundraising across the organisation.
This role is not open to sponsorship.
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
- Develop, implement and monitor a fundraising strategy across all public fundraising areas aligned to the voluntary income strategy.
- Working with the Director of Fundraising and Communications, set income and expenditure budgets, agreeing activities and initiatives to deliver these budgets ensuring. cost control regular forecasting and taking corrective action to achieve budgets.
- Establishing and monitoring KPIs and quality standards for the Public Fundraising team
- Review and build on The Children’s Trust supporter journey, ensuring that all supporter relationships are strengthened and that donors are engaged on many levels.
- Review and revise The Children’s Trust case for support, working with the Head of High Value Philanthropy to develop appeals and/or products relevant for different audiences.
- Using a donor centred approach, explore opportunities to maximise income growth and long-term relationship development.
- Work with Senior Events and Partnerships Manager and Senior Individual Giving Manager to strengthen relationships and cross-team working within the Public Fundraising team with a view to maximising supporter engagement and fundraising opportunities.
- Lead the team to create a supporter-focussed plan to refine assumptions around product offerings and audience needs.
- Using CRM principles, work with senior managers to optimise acquisition planning, and channels and campaigns within agreed budgets.
- Build and strengthen internal relationships across the organisation to co-produce fundraising propositions and ensure that budget relieving, organisational priorities are at the centre of all fundraising relationships.
- Work with Heads across the Fundraising, Retail and Communications Directorate to manage relationships, scope of work and overall budgets when commissioning external data analytics, creative and media agencies.
Interview Date:
1st Stage - w/c 27th April 2026
2nd Stage - w/c 4th May 2026
PLEASE READ CAREFULLY – ‘How to Apply’
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Starting Salary: £33,815 - £36,933 (Including LW)
Contract: Full time, Permanent
Location: London, UK – Hybrid working with a minimum of 40% of your time in the Romero House Office
Job Profile
Our Supporter Fundraising team is looking for two dedicated and supporter-focused individuals to become Support Officers. Your job will be to provide administrative support to fundraising colleagues, with a specific focus on enabling, stewarding and thanking supporters who choose to fundraise for us, donate in memory of a loved one, enquire about a legacy or purchase a virtual gift.
We are looking for someone who can bring efficiency and care to our fundraising work. You will have strong attention to detail and be an excellent manager of your own time as you complete tasks for specific projects and colleagues.
This is a varied role, including the creation of email journeys and stewardship communications, assistance with events, co-ordinating mailings and resource production, updating the website and other digital platforms, and ensuring the timely payment of invoices. You will ensure that donor records and database actions are completed accurately and in a timely manner, and fulfil all resource requests quickly and efficiently. You’ll regularly liaise with internal and external stakeholders to complete these tasks.
If you are an able administrator with a desire to learn about supporter fundraising and a commitment to building a better world for our neighbours, then this is the job for you!
Key Responsibilities
Supporter Communications (Events & In-Memory Giving)
- Act as a secondary point of contact for supporters, including challenge event fundraisers and in-memory donors – being a supportive, sensitive and encouraging ear and delivering the best possible standards of supporter care.
- Fulfil resource requests (including fundraising packs, Gifts in Wills packs and other materials) in a timely manner and provide any necessary additional support to ensure effective use.
- Produce tailored thank you letters and cards to supporters about their financial gifts and other support.
- Support volunteers with resource ordering and usage.
- Work across CAFOD teams to help deliver excellent supporter retention and stewardship.
Fundraising Promotions and Appeals
- Work closely with the other Fundraising Support Officer and consult with team leaders to identify pressure points for capacity, creating plans to support work reactively across fundraising teams at key moments.
- Provide administrative support for donation platforms including the World Gifts online shop, liaising with Digital and IT teams to set up and test backend processes.
- Contribute to digital fundraising by improving and updating relevant web pages.
- Support the delivery of multi-donor segment direct mailings, parish mailings and emails for specific and emergency appeals.
- Identify and recommend efficiencies in appeal processes and support additional tasks or projects as requested.
Data Management
- Monitor donations and requests for resources, working with relevant teams (including Supporter Relations, Legacy Marketing, Parish Fundraising and Donor Experience) to produce appropriate and tailored responses, including moments for special acknowledgement.
- Upload inbound communications accurately and promptly on the supporter database, identify and correct data quality issues, and maintain donor contact details in compliance with GDPR and fundraising best practice.
- Process invoices for the team to ensure their timely payment.
Safeguarding
All staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
Understanding our context
- Understanding of Catholic identity: I recognise what Catholic identity means for CAFOD’s fundraising communications
- Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve
Working together
- Managing ourselves: I am a self-starter; willing to take responsibility, get the work done, and make the best use of my time and capabilities
- Working with others: I help the team and CAFOD to achieve our goals. I work with others openly and collaboratively and without bias
- Communicating: I handle personal circumstances with sensitivity and deliver well-constructed, tailored communications. I understand how marketing principles apply to fundraising communications
Making change happen
- Managing resources: I use information systems and processes to ensure work is completed and recorded efficiently
- Achieving results: I keep focused on the work to be done
- Managing our performance: I provide and seek regular constructive feedback on my performance
- Taking the lead: I lead on my own pieces of work and try to resolve challenges independently
Job-specific competencies
- Experience using supporter or customer databases to monitor or utilise data
- Proven supporter or customer service experience
- An understanding of how to motivate supporters to continue engaging and donating
Desirable Criteria
- Experience in digital marketing and the Salesforce CRM system would be useful
CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.



