Head Of Service Jobs in Home Based

• Salary: £51,100 – 58,000 gross per annum at 1.0 FTE, or pro rata equivalent if part-time.

• Working pattern: 1.0 FTE (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.

• Contract: permanent with a 6 month probationary period

• Team: UK Legal Team

• Location: This role can be hybrid, or office based with the ability to attend ad hoc events and away days in person.

• Reporting to: CEO

• Management responsibilities: Currently 6 Immigration Lawyers/Immigration Casework Supervisors

Safe Passage International (SPI) is recruiting a Head of UK Legal Team to lead our ground-breaking legal work in the UK. The UK Legal team works to ensure that safe routes exist for all people seeking asylum. The team specialises in providing free legal advice and representation to unaccompanied children and families seeking asylum in the UK.

The Head of UK Legal Team will be a UK-based qualified solicitor or barrister or OISC Level 3 accredited caseworker or IAAS Supervising Senior caseworker with experience of working within the UK in a legal capacity, specifically in the area of asylum, immigration and refugee family reunion.

Reporting directly to the CEO, you will lead a high performing team of immigration lawyers, casework supervisors, and caseworkers. You will drive the development and delivery of our legal strategy in the UK; supervise all UK legal casework; lead our litigation strategy; develop good practices of line management and regulatory compliance within the team; and lead legal policy work by collaborating closely with colleagues within the UK, France and Greece to create a cohesive, powerful, cross-border legal response and framework.

You will also work closely with the Heads of SPI Greece and France, our International Safeguarding and Protection Manager, Experts by Experience Consultants, and Safe Passage Young Leaders to shape our legal function.

This is a vital role within the senior leadership team of a young and dynamic organisation. We are looking for an experienced leader with a strong strategic vision, an ambitious outlook for our legal work, and a creative and initiative-taking approach to leading and managing our UK legal team.Experience in a similar role would be welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital status (or non) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

As a refugee charity, we offer a guaranteed interview for people with lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and contact us for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.

If you would like to arrange this, please visit the How to apply guide for more information on this. 

How do I apply?

Please read the full Job Description & Person Specification and our ‘How to Apply Guide’ below.

The ‘How to Apply Guide’ asks candidates to submit a CV and Cover Letter answering five specific questions linked to the Person Specification. Applications can be submitted via email in written form or as digital audio or video files.

Closing date: Sunday 16th June 2024 at 11.59 pm.

Job Title: Head of Care 

Salary: Grade H-K £41,277.60 - £57,199.63* + £1,000 discretionary regional allowance 

Location: Headington, Oxfordshire

Closing Date: Monday 17th June 2024 

Hours of Work: 38 hours per week

Interview Date: TBC 

Relocation: Package can be available for the right candidate 

Reference No(s): 0000000230 

*Salaries are FTE and dependent on experience and qualifications 

MacIntyre Academies Trust is passionate about providing children and young people with life-changing education and support which enables them to build skills for life, achieve exceptional outcomes regardless of their starting point and build lifelong memories. The Trust runs 4 special schools and one children’s home. 

The Trust is part of the MacIntyre Care Group, a national charity founded in 1966 by a father, Ken Newton Wright, who wanted to ensure that disabled children could live and learn in an ambitious, child-centered and nurturing environment. Over 50 years later, this ideology remains at the heart of everything we do. 

Endeavour Academy was opened by the Trust in 2014, it consists of a Endeavour School and an on-site residential home, Endeavour House. Endeavour Academy is for children and young people with autism and moderate or severe learning disabilities.  The School and the House have separate leadership structures which work in close partnership, with some roles which work across both settings. 

Endeavour House provides 6 permanent placements and 5 short break places used for respite provision.  Since opening in 2014 the children’s home has had a strong track record in OFSTED judgements, with the more recent history presenting some challenges and opportunities for development. As the home approaches its 10th anniversary we are looking for an exceptional leader to take the home through the next chapter and drive forwards improvements. 

The Role 

As Head of Care (Registered Manager) you will have overall responsibility for the management, leadership and direction of the children’s home. You will work with the support of the Responsible Individual and the Trust Central Team. 

The role will be busy and varied and you will take the operational lead for all safeguarding matters. You will also be responsible for training and supervision. You must be willing to go above and beyond for the children and young people, ensuring that they have a positive experience of childhood that they can reflect upon and carry with them into adulthood. 

You will work in close partnership with the Principal and senior leadership team of the on-site school to ensure continuity of provision across the school and the home and the development of the 24-hour curriculum. 

About You 

You will be an inspirational and driven leader, with a strong track record of people management and ‘taking a team with you’. You will not be shy of a challenge, you will be innovative and solution focused. You will be passionate about team development and an experienced coach and mentor. 

You will have significant experience of working in a residential childcare setting, and you will have previous management experience. You will have a commitment to delivering high quality care according to OFSTED regulations. You will also have a good understanding of SCCIF guidelines to help focus on the things that matter most to children’s lives. 

You will have some in-depth knowledge of have Autism and Severe Learning difficulties and experience of designing bespoke solutions to children who requires specialist support strategies to achieve excellent outcomes.

A Level 5 Diploma in Leadership for Health and Social Care Services (Children and Young People’s Residential Management) qualification is a bonus but not essential as we support you to enroll and complete this. You must however have supervisory or management experience and have worked within a children’s residential setting within the last 5 years to meet OFSTED regulation requirements. 

You will hold a current UK Driving License and have access to a vehicle which can be used for business purposes. 

Benefits 

In return, we can offer you:

• A competitive salary 

• A local government pension scheme with 25% employer contribution 

• A discretionary regional allowance of £1,000 (pro-rata)

• 34 Days Annual Leave Entitlement (Inc. Bank Holidays and a MAT Life Day) 

• Family friendly policies 

• Wellbeing, Bereavement and Menopause Policies and enhanced Sick Pay policy 

• An Employee Assistance Programme to support your health and wellbeing 

• Annual flu jabs 

• Cycle to work scheme 

• Access to further professional development through the Trust’s Leadership Programmes. 

We also have an active employee engagement programme which includes termly ‘You Are Awesome’ awards, an annual Big Thank You Day and a Trust Wide Annual Conference.

Purity is a full-service fundraising agency specialising in telephone and digital channels for charity and NGO fundraising. We work with clients such as Greenpeace, Prostate Cancer UK, and Air Ambulance organisations, focusing on supporter recruitment and development. We are a small team with a passion for fundraising, creating strong partnerships with our clients and providing ethical and exciting journeys for supporters.

This is an exciting opportunity for a Senior Fundraising professional to join our team. Our ideal candidate will have a passion for fundraising and knowledge of the non-profit sector. Previous experience in a senior role in telephone fundraising, team leadership and account management will be essential. They will be a great communicator and team player, leading the Client Services team and the wider Purity team in delivering fundraising campaigns for amazing causes. You will be fully supported by the CEO and the wider Senior Leadership team. Our current Client Services Director will be working on a part time consultancy basis for a period after your start date to help ensure you have the support needed to settle into the role successfully. You will continue to develop the strong relationships we have built with our charity partners, evolving their telemarketing programmes, whilst growing and innovating to support their needs and organisation growth. The role encompasses all communication channels, working with the Digital Campaign Manager to develop digital and supporting communications.

This role is a Senior Leadership role, and we are looking for someone who has clear leadership qualities who has a passion not only for fundraising, but for ethical supporter focussed fundraising.

Team Leadership

* Managing an established team of 5: Senior Account Manager, Account Manager, Accounts Manager, Innovation and Creative Manager, and Digital Campaign Manager

* An integral part of the Senior Management Team

* Working closely with our Head of IT in designing and setting up campaigns and data management

Account Management

• Strong project management skills

• Managing a high-quality client management service from you and your team

• Line management of the client services team including project management and creative roles

• Lead on business including pitches, tenders and proposals

• Developing innovative performance proposals to drive clients fundraising activity and evolve existing programmes • Creating a pipeline of annual activity in line with annual capacity

• Developing telephone and digital communications such as SMS, Email and Social campaigns

• Guiding clients in annual forecast volumes and expected results across campaigns

• Ability to create and deliver regular detailed campaign reviews which include in depth analysis of all KPI’s, data segmentation and innovation to evolve fundraising strategies

• Managing and forecasting Purity’s annual business capacity • Lead on decisions in conjunction with CEO, Directors, Head of IT and Head of Fundraising

• SLT member

• New Business acquisition when required and delivering business objectives and growth, ensuring stability of business and opportunities outside of telephone

• Ability to be flexible and respond positively to change

• Ability to form positive relationships with colleagues, clients, and the sector in general

• Work effectively under pressure, and managing the team to deal with conflicting priorities

• Be a self-starter who is keen to take responsibility for their own work and actions

• Continue to develop ad hoc social and telephone campaigns with our telephone agency partners

• Be able to demonstrate strong IT skills

• A strong understanding of quality and compliance in telephone fundraising and a passion for the third sector is essential

• Previous experience with a charity or fundraising agency working in with TM Campaigns is essential

• Creativity and digital skills are encouraged as we have a digital offering and the Client Services Director works both closely with, and managing the Digital Campaign Manager to provide end to end digital and telephone campaigns

• Ability to understand data manipulation and analysis

• Encouraging best practice across the sector

• Exceptional eye for detail

Are you passionate about inclusion and engagement?
Carers Support West Sussex provides services for and with unpaid carers who look after a relative or friend who could not manage without their support. Our teams provide tailored information, advice and support to help improve carers’ resilience and ensure they are supported to maintain their caring roles.

You will join us at an exciting time for the charity when we have just brought together our Engagement and Volunteer teams to grow and diversify our volunteering offer and ensure unpaid carers are included in the design and delivery of services. You will have strong leadership skills with experience of managing a multi-disciplinary team working remotely.

We reserve the right to close the application early.  An early application is strongly recommended.

Key Duties: 

• Leading a team to develop and deliver programmes of work, meeting targets around carer inclusion and growing our volunteer numbers
• Working with the Leadership Team to develop our Engagement and Volunteer Strategy
• Collating and analysing data
• Overseeing the engagement of Young Carers working closely with WSCC as part of the Young Carers Partnership
• Overseeing projects within the team which focus on reaching and engaging with diverse communities
• Promoting the Think Carer principles across all networks

Benefits

• Remote/Flexible Working - with occasional visits to our offices or venues in West Sussex
• Flexible hours – work around your commitments
• Holidays - 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays)
• Benefits - Healthcare and Employee Assistance Programme with perks and discounts.
• Team - working with kind and caring colleagues

For the full job description please refer to the full job pack attached below. 

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• 28 hours per week (this is 0.8 FTE, to be worked Mon-Thu, or worked over 5 days Mon-Fri)
• Flexible location - London / Bristol / home / hybrid
• Closing date: 16th June 2024
• Interviews: To be held online on 2/3 July 2024 (first round) and 8 July 2024 (second round)

CHANGE LIVES IN A LIFE-CHANGING CAREER

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

ABOUT THE ROLE

We’re looking for a Head of Safeguarding & Professional Standards with a background in social work to join Young Lives vs Cancer.

The Head of Safeguarding & Professional Standards works to create a positive organisational safeguarding culture where safeguarding is everyone’s responsibility, through shaping, implementing and monitoring safeguarding activity, policy, training and governance across the whole organisation. The role also sets professional standards for our Services Directorate, and highlights areas for continuous improvement, and by directly delivering or designing and commissioning training, they enable Young Lives vs Cancer to respond to changes in policy, legislation and best practice in social care and safeguarding.

You would be joining us at a really exciting time in our journey. Following two innovative peer reviews with partner charities, we are confident in our approach to safeguarding. But like many organisations, we need to prepare for the future. With the launch of a new strategy later this year, we are looking outward to understand how we can create a better future for young cancer patients, one in which the whole system of support around them works together, face to face and digitally, and no-one is left behind. We constantly challenge how we do things, and are experimenting with new ways to create impact, influence the whole system, and importantly – fund this vital work.

You’ll be vital to this journey, leading our approach to safeguarding and professional standards and giving us a high level of confidence as we move forward. You will work closely with a passionate and dedicated group of trustees, directors and management teams who lead activities from frontline social care services through to fundraising and support services.

This role is subject to a criminal record check. In the event of a successful application an Enhanced Criminal Record Check will be completed. This role is also subject to a Social Worker Registration. 

WHAT WILL I BE DOING?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

The Head of Safeguarding & Professional Standards:

• Shapes, implements and monitors and reports performance against the safeguarding policy, training and governance across the whole organisation including with the trustees
• Reports to and supports the trustee Safeguarding Committee
• Oversees the governance of safeguarding referrals and activity in local social care teams
• Advises on safeguarding matters anywhere else across the organisational structure (including in income generation, for example)
• Works closely with the Services Senior Management team to set professional standards for our services and highlight areas for continuous improvement
• Planning and directly delivering, or designing and commissioning training, to enable Young Lives vs Cancer to respond to changes in policy, legislation and best practice in social care and safeguarding

WHAT DO I NEED? 

The person we are looking for will have:

• The right experience: you must be a registered social worker and have worked as a as a social worker and in a strategic role in children or young people's social care services, delivering safe services with particular reference to safeguarding and assurance, and have significant experience of developing social work practice at a strategic or system level
• The right leadership expertise: with strong leadership and collaborative planning skills you will have ability to work collaboratively to oversee how things work, and influence stakeholders across the charity
• The right people skills: Confidence to challenge ways of thinking and the communication skills to coach and empower people to build a culture of safeguarding.

We will be unable to shortlist any applicants who do not meet the requirement to be a registered social worker.

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

WHAT WILL I GAIN?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website via the apply button

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

ACCESSIBILITY

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

 "Your support has been incredible. You are probably and will always be number one in the list of people who made a positive impact on his life" KEEN London parent. Our Service Coordinators change lives - could you?

KEEN London is a small but growing charity. Our vision is that every child has the chance to enjoy sports and leisure activities and none are left behind due to disability. Demand for our service is high: currently, over 100 families across London are members of the KEEN family and we provide over 4,000 hours of supported care every year to disabled children, who we call our ‘athletes’. As part of a small team, you have the chance to make a real difference in the lives of children with additional needs.

We're seeking an enthusiastic and proactive individual to join our team in the role of Brent Service Coordinator. This position plays a pivotal role in the development and delivery of our unique, beloved 1:1 sessions for children with additional needs. We're looking for someone who is not only self-motivated and highly organised but also possesses experience working with disabled children in various settings, including play, educational, or social care, with a specific focus on autism and learning disabilities. Your passion for providing top-quality activity and support services to our children and families is paramount.

Every week during term time, children aged 5-11 attend our 90-minute KEEN London sports and games sessions, where they receive personalised support from our dedicated team of volunteer coaches. Our Brent site is the newest addition to the KEEN London community and you'll play a crucial role in its continual development. We have just completed our two year pilot and are looking for a candidate to build on this foundation.  As the Brent Service Coordinator, you'll be solely responsible for the front line delivery of the Brent service: planning, safety, and creating a fun and inclusive environment for all. This will involve working closely with our athletes and their families, supervising our team of volunteer coaches and engaging with the local community.  Additionally, you'll oversee the organisation and execution of off-site trips and contribute to the organisation of our annual residential trip.

You'll be working closely with our Head of Operations and Fundraising Manager to capture our impact and promote our services effectively. It's essential that you embody KEEN London's values of inclusivity, compassion, commitment to high standards, trustworthiness, respectfulness, accountability, and above all, fun.

If you're an enthusiastic individual with a passion for promoting fun and active experiences for disabled children, we'd love to hear from you.

Role type: Permanent
Hours: Part-time, 21 hours, to include every Saturday (9:30 am - 14:30 pm) during school terms (and some outside term time).
Salary: £27,300 pa, pro rata’d (£16,380 for 21 hours)
Reports to: Head of Operations
Location: Office in  N4 Saturday venues in Wembley region, Hybrid working arrangements available 

Closing date: 5 July 2024

Responsibilities:

Delivery of core services

● Ensure the safe and effective running of weekend activity sessions in your area of London (every Saturday during term time)

● Ensure the safe and effective running of other services in development

● Plan, risk assess and deliver offsite trips

● Act as Child Protection Officer and First Aider for activities in your area

● Manage the session and lead volunteers in the delivery of a varied programme of activities

● Contribute to the development and delivery of new services

Service Delivery Admin

● Analyse attendance, service delivery and impact data

● Communicate with families about upcoming sessions and other information

● Update existing athlete profiles and create profiles for new athletes

● Proactively manage and prioritise the athlete waiting list

● Work to promote services in your local area

Volunteer Coordination

● Liaise with the Volunteer Manager regarding volunteer attendance

● Brief/debrief volunteers every session, including information on children, safeguarding and health & safety procedures

● Pair volunteers with athletes every week, matching volunteer experience with athletes' need

● Plan and deliver a high-quality activities programme for each weekend session

● Support Volunteer Manager to deliver volunteer training sessions on occasional weekday evenings

Required Experience and Skills

Essential Skills

● Experience working with disabled children specifically including autism and learning disabilities.

● Knowledge of safeguarding and child protection legislation

● Excellent time management skills

● Strong communication skills

● Ability to remain calm in a crisis and handle difficult situations

● Ability to work independently and as part of a team

● Ability to monitor and maintain safe working practices

● Data input and analysis

Desirable Skills

● Experience managing a team of volunteers

● Knowledge and experience in CRM systems

Benefits

Benefits

Company Pension

Employee Assistance Programme

22 days annual leave, in addition to bank holidays (pro rata)

Birthday Leave

Subsidised social events

Subsidised eye tests and glasses

Employee Loan Scheme

Disability Confident Employer

Season Ticket Loans

Closure of office between Christmas & New Year period (typically 3 days, not taken from annual leave

entitlement)

Flexible working options

Training and development to support your learning and growth

Free tea and coffee in the office!

How to Apply:  email your CV and supporting statement to us by midnight on 5th Juky 2024. If you're feeling creative, sending us a video as your supporting statement is more than welcome

Sightsavers is looking for a Head of Institutional Funding - a vital role within our expanding institutional funding team to lead the development and implementation of a portfolio of work currently focused on West Africa and lead on the development of strategic partnerships with individual institutional donors

Salary: £58,000 - £65,000

Location: UK remote - with very occasional travel to Haywards Heath, when required

Contract: Permanent

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

We are looking for an experienced institutional funding expert to lead and manage a busy portfolio. This is a role in which the successful candidate will need to juggle multiple and complex projects. Key duties will include:

• Leading the development and implementation of a portfolio of work within the institutional funding team (IFT) currently focused on West Africa (17 Anglophone, Francophone and Lusophone countries), and lead on the development of strategic partnerships with individual institutional donors as prioritised.
• Providing direct line management and strategic support to a sub-team within IFT, that will support continued income growth and contract management, in line with the Institutional Funding strategy.
• Managing existing grant / contracts falling within the remit of this role and secure new income to the organisation.
• Supporting programme learning and capacity building of country office teams and partners and to deputise for the Director of Institutional Funding

This role is involved and multi-faceted with regular meetings across the organisation. This is a full-time role that may be worked from home for the majority of the time however some visits to our offices in Haywards Heath, West Sussex (RH16 3BW) will be required. On average this is likely to be twice per year. If you prefer to work from or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London. Programme travel to West Africa and other locations will also be necessary - we anticipate approximately three trips per year, usually of one week each.

Further information about the role.

This is a varied role, please read the for further details. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts.

This is an ideal opportunity for an experienced individual with great multi-tasking skills from an INGO or consultancy background. To succeed in this role, you will need

• Extensive experience of working in government or statutory funding for an international development organisation
• Proven track record of having raised and managed significant funding from a range of institutional donors e.g. DFID, USAID, EC, major foundations
• Experience of support and capacity building of non-programme funding specialists in grant application and grant contract management
• Line management experience
• Demonstrable strong organisational and multi-tasking skills
• Established relationships with major multilateral and bilateral donors
• Excellent written and spoken communication skills
• Project coordination skills
• The ability to train and develop others' understanding
• An understanding of and commitment to equality of opportunity for disabled people
• Willingness and ability to travel overseas regularly for proposal development, workshop delivery and donor visits
• Strong spoken and written French would be of particular benefit

To apply for this exciting new opportunity, please submit a CV and covering letter via our recruitment portal. We anticipate that remote interviews will take place in late June/ early July and the evaluation process will include an initial timed, written task to be completed by shortlisted candidates in advance of this and a presentation at second interview stage. We are keen for the successful candidate to be in post as soon as possible but encourage applications from all candidates with the relevant skills and experience.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

In line with its commitment to safe programming and recruitment, Sightsavers participates in the inter-agency (MDS) administered by the . Through collaboration with other MDS members, Sightsavers aims to ensure that there are no sexual exploitation, abuse or harassment issues relating to potential new hires and that we can respond systematically to checks from fellow MDS members. This ensures our work is accountable, delivered to a high standard and supports safeguarding across the development and humanitarian fields.

Join a leading London attraction As the Head of Hosted Guest Experience -£60,000-£75,000 + Excellent Benefits

About the Role:
As the Head of Hosted Guest Experience, you will be the visionary leader responsible for orchestrating a world-class guest experience. Your role will encompass front of house operations, retail, and support for food and beverage services, ensuring that every visitor's journey through the site is memorable and exceeds expectations. Looking to attract a leader who is both operationally savvy and guest-focused, ensuring that the organisation continues to be a place where art and visitor experiences come together to create unforgettable memories.Key Responsibilities:

• Lead the Guest Experience teams to deliver exceptional front of house and retail services.
• Collaborate with internal and external partners to achieve and surpass sales targets and KPIs.
• Unify brand management across all guest touchpoints, creating a seamless visitor journey.
• Drive commercial strategies and manage operating budgets to enhance the organisation's offerings.
• Foster a culture of excellence within the team, promoting loyalty and repeat visitation.

Who You Are:

• A strategic thinker with a significant track record in senior operations and guest experience management.
• Highly numerate with expertise in budgeting and resource management.
• An excellent communicator with the ability to engage diverse audiences and stakeholders.
• A collaborative leader with strong project management and organisational skills.
• Passionate about enhancing guest experiences and motivated by guest feedback and conversion.

What We Offer:

• The opportunity to lead a dynamic team within a prestigious institution.
• A role that impacts the cultural landscape and enriches the visitor's experience.
• A supportive environment that values innovation and team development.

Apply Now:
If you are ready to take on this challenging and rewarding role, we would love to hear from you. Please submit an up-to-date CV, detailing your experience and how you can contribute to our mission of delivering a world-class guest experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on the Hays website.

Job Description

The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.

This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.

This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.

This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.

This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.

The post holder will:

• Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
• Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
• Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
• Undertake casework and provide expert advice for the team on all aspects of Advice
• Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
• Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
• Lead on insights work relating to retention, wellbeing and support
• Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
• Support elected officers to deliver on campaigning priorities
• Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
• Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
• Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.

Key Areas

• Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
• Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
• Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
• Develop succession plans and identify training and development opportunities within the team
• Be accountable for the quality of outputs of the team
• Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
• Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
• To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
• Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.

Strategic Development

• Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
• Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
• Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
• Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
• Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.

Monitoring and Evaluation

• Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
• Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
• Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
• Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
• Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
• Prepare materials to apply for any relevant quality mark accreditations for the service.

Budget and Financial Management

• Manage a budget relating to Advocacy and Policy including any restricted funds.
• Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
• Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
• Review and provide narrative for scrutiny at monthly management meetings with the Finance Team

Stakeholder management

• Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
• Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
• Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
• Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
• Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.

Personal Specification

Essential Experience

• Line management experience
• Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
• Experience of leading a multi-functional team
• Experience of mentoring coaching staff/elected officers
• Experience of developing operational policies and procedures
• Experience of budget management, project management, and operational management
• Experience of working with a range of stakeholders and partnership working or strategic networking

Essential Skills and Abilities

• Ability to work with and lead a high performing team
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
• Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
• IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
• Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
• Ability to write strategies and be able to effectively communicate vision and mission
• Ability to stay focused and efficient in the face on changing priorities
• Track record of successfully developing and implementing projects and operational change
• Able to draft policies and procures with an eye for detail and accuracy

Essential Knowledge

• Awareness of current issues within the higher education sector
• Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
• Knowledge of relevant health and safety legislation
• Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
• Knowledge of providing 121 support

Education/Training

• No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.

Personal Attributes and other requirements

• Able to travel within the Borough and Region.
• Able to work some evenings and weekends and stay overnight where necessary.
• Works well in a team with a flexible approach to work
• Be eligible for a DBS check if needed
• A commitment to the principles and practices of equality and diversity
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of GSU.

Desirable other requirements

• Visionary, creative, and innovative strategist
• A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
• Empowering, authentic leader with high levels of emotional intelligence

What we do

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services, because nobody with hearing loss should feel alone.

What you will be doing

This role supports the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Services team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs’ supporters.

• Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
• Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
• Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
• Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.  
• Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
• Assist with maintenance of Puppy Sponsorship data on the Charity’s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
• Prepare data for Puppy Sponsorship updates and build email communications.
• Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.

For more information please download the job description below.

Why us?

We offer a wide range of benefits for our staff which include:

• 24 day's holiday plus, bank holiday's
• Pension
• Hybrid working

How to apply

For further information and to apply, please visit our website via the 'Apply' button.

We look forward to hearing from you!

Closing date & Interviews

We will be reviewing applications and interviewing on a rolling basis. 

Service Team Manager

We are looking for an experienced, enthusiastic, professional, and skilled third sector team manager with excellent people skills, and the proven ability to manage a diverse staff team in the development and delivery of core services.

Position: Team Manager

Location: Head office in Leatherhead, various locations in Surrey Downs, some home working.

Hours: 37 Hours per week, with occasional out of hours and weekend work

Salary: £33,949 per annum

Contract: Permanent.

Benefits: Pension, Employee Assistance Programme, 25 days a year holiday and Bank Holidays

Closing date: Sunday 16th June. We reserve the right to close this role sooner than advertised, so apply early to avoid disappointment.

Interviews: Wednesday 19th June

The Role

The Team Manager is primarily responsible for the management and development of the Community Connections Service across Surrey Downs and the smaller Financial Wellbeing Service within the Epsom and Ewell area.

This Community Connection service supports around 2500 people a year and has around 200 new referrals a quarter. As the Team Manager you will direct line manage 7 full-time staff and a team of part-time staff. You will also managed the Financial Wellbeing Support Service, which provides a combination of financial and benefits advice, while offering mental health support to improve wellbeing and independence.

The broad aim of Community Connections services is to work in partnership to expand opportunities for individuals with diagnosed as well as self-defined mental health needs to achieve their full potential.

Community Connections supports people with any mental health or emotional needs to stay well in their communities through social connections and networks. It also helps people return to their communities / transition back / live fulfilled lives and meet their own goals.

About You

The role requires strong staff and team performance management skills, a high level of project co-ordination, partnership working, data reporting and monitoring, and contract management. The role also requires someone with high levels of written and verbal communication skills at all levels, including with stakeholders and commissioners.

You will have experience of:

• Project/Service Management within the third sector, or comparable services
• Working in mental health, wellbeing, behaviour change work with adults
• Managing a complex service(s) which involves multiple partners
• Managing services with vulnerable people
• Managing incidents, risk and/or safeguarding
• Managing staff and volunteers effectively
• Data analysis, monitoring, and reporting

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.

You may also have experience in areas such as Service, Mental Health Service, Community Service, Service Manager, Mental Health Service Manager, Community Service Manager, Community Support, Community Support Service, Adult Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

This role is crucial in supporting the Head of Strategy in developing the organisational strategy and operational plans, making sure that everything stays on track.

This will include assisting in monitoring the progress of strategic planning, planning workshops to facilitate internal communication and learning, but also supporting in routineday-to-day tasks including scheduling, managing the flow of, filing, archiving and securing of important/confidential information, facilitating smooth and effective communication with relevant stakeholders and by providing administrative support on small-scale projects.

We need someone who is a quick learner, proactive, and can adapt quickly. Your work directly impacts the future strategic direction of Muslim Aid.

About the Role:

1. Assist in the development and implementation of organisational strategies and plans.
2. Support in the monitoring of key deliverables against identified indicators in the operationalisation of the strategy, including effective coordination with relevant departments to ensure milestones are met.
3. Undertake small-scale project work including researching, analysing and recommending next steps.
4. Where necessary, read, research, and summarise documents, reports, and articles, advising the Head of Strategy on current sector developments.
5. Develop a thorough understanding of Muslim Aid's work areas in order to ensure strategic linkages/appropriate dissemination of information or assignment/follow up of actions.
6. Analyse data and metrics to provide insights and identify opportunities for improvement or innovation

About You:

To be successful in this role, you will need:

1. Educated to Bachelor’s degree level.
2. Experience of organising and coordinating meetings and events.
3. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
4. Ability to create, organise, and maintain both physical and digital records, ensuring easy retrieval and secure storage.
5. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
6. Ability to be flexible and adaptable to changing priorities and be able to quickly adjust plans and schedules as necessary.

 Why you should apply:

Join us as a Strategic Support Officer and play a crucial role in driving our strategic initiatives. Facilitate stakeholder communication, manage strategic documentation, and assist in research and analysis to advance Muslim Aid’s mission. Ready to make a difference? Apply now!

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Head of Healthy Active Children

Location:  Kidlington, Oxfordshire
Contract:  Fixed Term Contract,  Part time

This is an exciting opportunity to join Active Oxfordshire in a senior management position, working with a fantastic team and multiple partners across the county. The role is indicative of the growth of Active Oxfordshire and the strategic relevance of physical activity in Oxfordshire, especially for children and young people. 

About the role:

Too few children in Oxfordshire get the opportunity to be active. We work with partners to tackle inequalities so that every child and young person in the county can have the best possible active start in life. 

As a member of the Senior Leadership Team at Active Oxfordshire, the successful candidate will lead the development and growth of our Healthy Active Children strategic work, build relationships with partners, line manage two members of the team and ensure our Healthy Active Children programmes of work complement each other.

About you:

 You will have experience in identifying strategic opportunities and the ability to develop and nurture relationships at a senior level in partner organisations.
As an experienced line manager, you will be able to bring people together around a specific agenda and create a sense of energy and purpose. 
You will have experience in managing budgets and identifying clear priorities to manage an interconnected workload.
A strong enthusiasm for our cause is a must, as well as the ability to articulate a compelling case for why physical activity is important for children and young people 

What we offer:

This is a fixed-term contract, initially for 18 months.  The role is a part-time position, working 3 days / 22.5 hours per week.
You will receive a salary of £27,810 (based on a 22.5 hour week, which is a full-time equivalent salary of £46,350) and benefits including a generous 10% contributory pension scheme, Cycle to Work scheme, 38 days annual leave inclusive of bank holidays (pro rata) and our new bespoke Employee Support and Wellbeing Programme. 
Hybrid working is available, which means typically one day a week is in the office (Monday) with the rest of the week working remotely from home, within the community or with partner organisations.

Active Oxfordshire welcomes applications from all sections of the community and actively encourages diversity within our team to maximise achievements, creativity and good practice. We know that people from certain backgrounds can be hugely under-represented in our sectors, and we want to change this. We are therefore genuinely keen, and particularly interested to receive applications from people from diverse ethnic communities, from disabled people, neurodivergent people, people who identify as LGBTQIA+ and people with experience of facing barriers to physical activity. 

We want all candidates to have an equal chance to shine in this process – please let us know if there’s anything we can do to make sure the application process works for you (Further contact details can be found in the job pack). 

How to apply: 

Please refer to the job pack for further information on how to apply and closing dates. 

Please note a satisfactory Enhanced DBS check will be required for this role. 

By applying for this role, you are stating that you are eligible to work in the UK. Active Oxfordshire is unable to apply for a Certificate of Sponsorship for this role. 

We are a registered charity and part of a network of 43 Active Partnerships. We work alongside partners and local communities to break down barriers to physical activity.   Through our various programmes and partnerships, more children and young people in the county are able to learn to swim, ride a bike and enjoy being active together with their families. Our Move Together programme supports hundreds of people with long-term health conditions to move more, reduce loneliness and improve their health and wellbeing. With the cost-of-living crisis causing significant concern to our most vulnerable residents, our work is more important than ever. 

Our purpose is to empower communities, unify partners and challenge Oxfordshire’s extreme health inequalities, with the overall outcome of significantly increasing activity levels to transform health and wellbeing. We do this by working with local partners across multiple sectors and national organizations including Sport England, with whom we have agreed a 5-year funding package as a system partner.

Pre-Covid-19, Oxfordshire had one of the highest activity levels in the country but despite this, nearly 100,000 adults were doing less than 30 mins of physical activity per week while only just over half of our young people were active enough to meet the Chief Medical Officer’s guidelines. The situation has got worse as a result of widening health inequalities, which means that thousands of vulnerable residents are missing out on the opportunities they deserve to live an active life. 

Our recruitment principles

Underpinning all of our recruitment are the following 9 principles: 

1) Successful applications will never be contingent on a driving license or access to a car.  25% of our current team do not drive and this has no impact on their capability to do their job.
2) Online interviews will always be available where that supports the accessibility of the process.   
3) Salary transparency – we will always advertise the salary of a role, including whether it is negotiable.
4) Regular language - we try to remove jargon and industry specific language as much as possible. If anything in the below does not make sense, then please challenge us on this.   
5) Applications are redacted to remove certain information, so that potential unconscious biases are reduced.   
6) Candidates will always be sent any interviews questions or tasks in advance. 
7)  Candidates can also bring notes to interviews. We would much rather you remember all of your great examples and tell us about them, than remember on the way home.   
8) We will not ask for a Degree unless it is absolutely the only way that someone can become qualified or experienced to carry out a specific role. Undergraduate Degree admissions are heavily dominated by White British students (e.g. 72.6% in 2019-2020 academic year) and by specifying a Degree as a requirement we narrow the opportunities of talented people who are part of the global majority.   
9) We will never try to catch people out or make their life difficult in our recruitment processes but instead will be doing everything possible to create the conditions where people can celebrate and demonstrate their talents.
10) Candidates will be encouraged to dress comfortably for interview. Our panel won’t be dressed in business attire and we very seldom would be in the course of our work.

REF-214 463

About Katherine Low Settlement 

Katherine Low Settlement (KLS) is a multi-purpose charity that has been serving the communities of Battersea and Wandsworth since 1924.  We run a range of our own community projects to support our community. 

Katherine Low Settlement’s work with older people 

Katherine Low Settlement has worked with older people since its conception.  We provide, often in partnership, a range of projects and activities for older people including a Lunch Club, social sessions and exercise groups. We work with older people to: 

• Encourage active and independent living 
• Reduce isolation and loneliness 
• Improve well-being and prevent ill-health 
• Enable older residents to be dynamic and contributing members of the Wandsworth community. 

We are seeking a Temporary Support Worker for the KLS Elders Programme to assist during the summer months. Responsibilities include supporting minibus transport, aiding in the lunch club and social activities, and contributing to the overall well-being of our elderly members.

Key Responsibilities:

• Escort and assist elders during minibus transport.
• Support social sessions and the lunch club.
• Help set up and pack away rooms for activities.
• Assist with day trips and other duties as needed.
• Work closely with the Elders Team and volunteers.

Person Specification:

• Must be 18 years or older.
• Committed to KLS’s mission and values.
• Understanding of challenges faced by elders.
• Good communication and basic administrative skills.
• Caring, compassionate, and reliable.
• Ability to work independently and as part of a team.
• Knowledge of Battersea/Wandsworth and experience with volunteers is desirable.

Application Process:
Please send a CV and cover letter to Filsan Osman.