Head of service jobs in manchester, greater manchester
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CFG offers organisational/b2b membership to charities to benefit their charity finance teams, and corporate partner membership to selected organisations who work within the charity sector.
As Head of Membership, you will be responsible for developing and implementing CFG’s charity and corporate membership recruitment and retention strategy. You will have a ‘digital first’ mindset, and can ensure data, systems and processes are developed to meet organisational goals.
We are seeking someone who is a membership expert, has proven business development skills, is comfortable with attaining large financial and commercial targets, is hands-on, and is able to analyse data and draw insights from macro and microenvironments, in order to build a strong engagement and retention strategy. You are able to strike a superb balance between commercial acumen and member service provision, so that our offerings are tailored, sustainable and effective.
A natural leader, you will guide the charity membership and corporate member teams and share expertise and knowledge with colleagues across the organisation. You will be a people person, a strong networker comfortable addressing members at events, and have the ability to influence, negotiate and be at ease liaising with senior executives and Board of Trustees.
In short, we're looking for a business development and membership recruitment and retention expert, to help us build our existing membership and increase engagement with our current members. We hope that's you!
How to Apply
If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV and cover letter. The deadline for applications is Midday on Tuesday 7th October, and shortlisting will take place that week, with interviews to follow shortly after.
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Benefits of working at CFG
- 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time).
- An extra three days' leave for the office Christmas closure.
- Wellbeing week closures
- Time off for personal health appointments.
- Hybrid and remote flexible working options.
- Four paid volunteering days every year.
- A generous flexitime policy that allows employees to create a good work-life balance.
- Access to eye care vouchers and contribution to the cost of new glasses.
- Health cash plan via HSF
- Enhanced sick pay, as well as enhanced parental and adoption leave policies
- Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences.
- Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%.
- Access to interest-free employee loans or salary advances.
CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you.
Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.
CFG is a charity that supports all charities to make the biggest difference possible. We do this by supporting them to make the most of their money.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a JNC-qualified Youth Worker with significant project management experience?
Do you have a passion for supporting young people and a staff team to reach their potential?
Are you an inspiring leader who can build relationships with partners and stakeholders at all levels?
If so, the role of Airplay Programme Manager could be the perfect opportunity for you!
About Airplay:
Airplay is a national youth work programme delivered by a partnership of YMCAs on behalf of the RAF Benevolent Fund (RAFBF). We provide year-round activities and support for children and young people aged 5–18 at RAF Stations across England, Scotland, and Wales, as well as online through Airplay Connect. As the lead partner, One YMCA oversees the contract, manages central functions, and acts as the key point of contact for the RAFBF and RAF on behalf of the partnership.
If this role sparks your interest, please keep reading. We welcome applications from candidates seeking 30 - 37.5 hours per week.
The Role
We are seeking an Airplay Programme Manager to lead the Airplay Central Team and take overall operational responsibility for delivering and monitoring the Airplay programme.
Key responsibilities include:
• Leading and supporting the Airplay Central Team.
• Managing sub-contracting arrangements with partner YMCAs.
• Ensuring the programme achieves its objectives and delivers high-quality youth work.
• Building and maintaining strong relationships with key stakeholders, including the RAFBF and RAF.
We are looking for someone who:
• Has experience in programme or project management, ideally in youth work or a similar sector.
• Can lead and motivate a team across multiple locations, often working remotely.
• Is skilled in stakeholder management and building strong partnerships.
• Demonstrates a passion for supporting young people and creating positive outcomes.
Why Join Us
• Be part of a national programme making a real difference in the lives of children and young people.
• Flexible working hours (30–37.5 hours per week).
• Join a collaborative and mission-driven organisation.
Benefits of working with us!
• Generous pension scheme and life cover
• Health cash plan
• Ongoing professional development opportunities
• Retail discounts, Blue Light Card, and more
• Generous annual leave including your birthday off and a paid wellbeing day
• Proud to be a Real Living Wage employer
Apply today to help shape the future of Airplay and support young people across the UK!
Applications require a CV and supporting statement.
We kindly ask that Recruitment agencies do not contact us directly – Any unsolicited CVs or candidate profiles submitted by agencies not on our PSL will be considered speculative and not create any contractual obligation or financial liability on our part.
*Please apply promptly, as interviews will be conducted on a rolling basis*
We look forward to reading your application!
This is a full or part time role, dependant on the successful candidate.
Hours per week: 30-37.5 hours per week
Working Pattern: to be agreed with successful candidate. Generally Mon-Fri office hours, but flexibility is essential - the role will include regular travel to One YMCA Hatfield Hub and RAF Stations, some evening and residential work, including being part of an on-call safeguarding rota.
Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying
Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.
EDIB: At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
The client requests no contact from agencies or media sales.
Are you a visionary leader with a passion for volunteer supported services? Do you thrive in dynamic environments and want to make a real difference in the lives of witnesses and onboarding a diverse team of volunteers?
Victim Support is seeking an inspiring leader to join our Witness Service Mobilisation Team as the Head of Volunteering - Witness Service. In this pivotal fixed term role, you will lead the strategic development and operational delivery of the volunteering workstream during the Witness Service mobilisation, ensuring a diverse, skilled, and engaged volunteer workforce that enhances Witness Service delivery. You will develop and implement a volunteering strategy, update operational frameworks, manage risks, and champion diversity and equity goals. You'll also be responsible for engaging volunteers through the transition of the Witness Service, designing recruitment and onboarding strategies, and raising the profile of volunteers both internally and externally.
The role is full-time, flexible working available, fixed term until 31 March 2026.
What We Offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
The role involves working with sensitive and potentially traumatic subject matter and Occasional travel to attend meetings will be required.
As Witness Service Head of Volunteering, you will:
- Create and deliver a Witness Service mobilisation plan delivering the mobilisation project outcomes within the Witness Service volunteering strand.
- Develop and implement a volunteering strategy aligned to organisational and mobilisation priorities inclusive of diversity and equity goals.
- Update operational frameworks and formal volunteer policies.
- Manage risks and issues related to volunteering.
- Communicate and engage with volunteers regarding the transition to Victim Support.
- Design and implement recruitment and onboarding strategies reflecting community diversity.
- Lead and manage the volunteering mobilisation team, providing strategic direction, coaching, and development.
- Collaborate with senior leaders and operational teams to embed volunteering into service delivery and organisational culture.
- Provide expert leadership and advice on volunteer management practices, policies, and systems.
- Represent the Witness Service Mobilisation externally to promote volunteering and build strategic partnerships.
- Oversee volunteer engagement initiatives, including recognition programmes and forums.
- Provide regular reports to governance boards and senior leadership teams on progress, challenges, and volunteer metrics (recruitment, retention, training completion)
You will need:
- Proven experience in developing volunteer strategies
- Experience in data analysis and impact reporting
- Expertise in designing and delivering diverse volunteer management, systems and policies
- Strong leadership and stakeholder management skills
- Budget management and financial accountability
- Knowledge of the funding landscapes, and regulatory frameworks
- Emotional intelligence, empathy, and the ability to influence and inspire
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
- Shortlisting 06-10-25.
- Applicants will need to be available for interview on 13-10-25
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
About you
Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?
Myeloma UK is looking for a motivated and engaging Support Services Manager to join our Lived Experience & Clinical Practice directorate.
As we broaden our reach and enhance our service offerings, we're seeking an inspiring and forward-thinking leader to guide our team through this exciting phase of growth. The ideal candidate will energise and empower others, thrive in an agile environment, and bring exceptional change management expertise to drive transformation
You will have experience in communicating with and delivering information sensitively to those living with or affected by health conditions. You must be able to convey complex information in layman's terms and deliver information over the telephone and/or in writing. Empathy and sensitivity are required to work closely with people affected by myeloma.
You will have excellent organisational, communication and IT skills with the ability to manage a wide range of tasks together with line management experience. You need to be self-motivated and committed to making a difference, with a willingness to attend Myeloma UK meetings and events and work outside office hours as and when required
Experience working in haematology or oncology nursing, clinical research or healthcare background and experience of Helplines Partnership accreditation would be beneficial but not essential.
About the role
As Support Services Manager you will support the Lead Myeloma Information Specialist, the Peer Service Co-ordinator and Support Group Co-ordinator to deliver their respective services. In addition, you will deliver personalised, empathetic, and accessible information and support to service users affected by myeloma and its related conditions (such as AL amyloidosis, smouldering myeloma, and MGUS).
You will need to work towards being an internal expert on myeloma, keeping aware of research and clinical developments, current opinions, guidelines and other initiatives in the field of myeloma and related conditions, including the pipeline of myeloma drugs.
As part of the role, you will monitor impact and ensure all services are running in accordance with Service Guidelines, including leading the submission to the Helplines Partnership for re-accreditation as required. You will lead the team in service improvements and new initiatives, working with colleagues from across the organisation to drive impactful changes.
About us
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on 9am 21 October 2025 and interviews will be held on 30 & 31 October 2025.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief, marital status, or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
WE ARE LOOKING FOR A HEAD OF YOUNGER LEADERS
About the Department/Role
The National Society for Education (NSE) is both an NCI and a Royal-charter charity. It's aims are to support Church schools and the wider education sector by developing leaders, shaping policy and growing faith.
The NSE leads the Church of England's national work in education in partnership with 41 Diocesan Boards of Education and approximately 4,700 Church of England schools. We also support the national education work of the Church in Wales, which includes around 150 schools. Our presence extends to work with community schools and academy trusts, as well as higher and further education through numerous chaplaincies, providing spiritual support and guidance to children and young people, and to adults.
The Church of England's Vision and Strategy for the 2020s has three priorities, one of which is to be a church which is younger and more diverse. As part of this, the House of Bishops want to ensure that a flourishing children, youth and families ministry is within reach of every young person in England.
The NSE is working with the Vision and Strategy team to help deliver this vision through a range of projects in our 'growing faith' pillar which focus on the intersection between church, home and school; aiming to develop the faith life of children and young people, whilst also growing young leaders.
We are a dynamic team, working remotely from our homes around the country. We gather regularly online, and also have in-person team days through the year.
What you'll be doing
The purpose of this role is to provide strategic oversight for the engagement, sustainability and impact of a range of national leadership development programmes and experiences for young leaders (4-18) and young adults (18-25) including the Archbishops' Young Leaders Award, the Flourishing Young Leaders programme, the Christian Young Leaders pathway and Young Voices at General Synod. To lead a curriculum development and delivery team across these programmes to ensure that children and young people are placed instinctively at the heart of the mission of the church, and that developing flourishing young people is at the heart of the mission of schools, school trusts and dioceses.
MAIN DUTIES AND RESPONSIBILITIES
- Leading effective delivery, engagement and impact
- Deepening thinking, research and theology and practice
- Ensuring sustainability through effective partnerships and engagement
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.
Essential
Knowledge/Experience
- Leadership at a senior level and successful management of high performing teams.
- Experience of influencing senior stakeholders and governance groups, programme creation and successful delivery of complex programmes.
- Knowledge of the educational landscape in the primary and secondary sectors and the current and future needs of school leaders.
- Developing and leading marketing strategy and communications financial and budgetary planning and management.
Skills & Abilities:
- Strong developed interpersonal skills.
- Capacity to be flexible and innovative in the changing circumstances.
- Written and oral communication skills- formal and informal.
- Ability to manage multiple projects concurrently, working to tight deadlines and often under pressure.
- Proven ability to synthesise large amounts of information to make robust strategic decisions.
- Passionate about making a difference to the lives of children and young people.
- A clear understanding of the Church of England's Education network and its current and future needs.
Key Role Requirements
- This role is fully remote.
- An enhanced DBS check will be required as part of our pre-employment checks.
- This role is subject to an occupational requirement that the holder be of the Christian faith as expressed in the Nicene Creed under Part 1 of Schedule 9 to the Equality Act 2010.
Please refer to the Job Description for more information about the role and person specification.
What we offer
Your Salary
- A salary of £68,999 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits
- 30 days annual leave plus eight bank holidays three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
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Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
We’re looking for a Head of Product to run our product department at Oak. You'll be leading our digital teams to provide world-class public services for teachers and pupils across the country. We're used by over 1/3 of teachers. We've just launched the world's first openly-licensed, fully resourced curriculum. And we're recognised experts on implementing AI in educational products, with multiple published academic papers on our work with Aila - an AI-powered lesson planning assistant. There's huge potential to scale this impact as we move into our next strategic period. Help us take our products to the next level!
Oak is the publicly-funded provider of free, high-quality digital curriculum and teaching resources for schools. We are a pioneering organsation, fully remote and mission-driven, working to support teachers and improve pupils’ access to quality education. Oak offers high levels of flexibility, autonomy and purpose.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
About the Role
Oak's success is built on a wide range of partnerships across the education and wider public sector.
What You’ll Be Doing
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Develop and manage a high-performing Product department, leveraging internal and/or external relationships
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Manage the Product department budget (minimum of 6-figures)
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Responsible for all decisions relating to the performance and function of the Product department
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Maintain specialist expertise in digital product and strategy development, and be the authority across Oak and more widely across the sector
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Oversee and continuously improve the operation of cross-functional squads, including individuals from other departments, to deliver our product strategy
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Ensure that all our products are user-centric, accessible, pedagogically sound and backed by research, deliver high impact for teachers and pupils, and are rigorously evaluated
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Work closely with education colleagues to create an openly-licensed, fully-resourced national curriculum to underpin our products
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Act as a member of Oak’s leadership team: contribute to the strategy, planning and model the culture of the organisation;
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Work in cross-functional and product-oriented squads with colleagues across the organisation, as required;
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Deputise for the Director of Product Strategy & Impact and take on other general responsibilities as required.
What We’re Looking For
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5+ years of experience in product development, including at least 2 years setting product strategy across multiple teams in an organisation
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Experience of recruiting, managing and leading a high-performing department
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Experience of managing a 6-figure budget.
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Demonstrable experience designing and rolling out continuously improving agile ways of working in an organisation
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Proven success in understanding and articulating challenging technical concepts, including the use of generative AI in products, to senior stakeholders
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Good understanding of education policy and the UK education system (desirable).
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: 23:59 on 10th October 2025
If this sounds like the kind of role and team where you would thrive, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Phab
Phab Ltd is a national disability inclusion charity working across England and Wales to break down barriers to inclusion in Society. Our work is driven by the social model of disability and the belief that everyone deserves to be included, connected, and celebrated.
With an inspiring 70-year history, Phab has built a network of local Phab Clubs, residential projects (Phab Adventures), inclusive events, and a growing consultancy and training arm (Phab ACTS). We are disability-led and actively welcome and support disabled applicants.
Why We’re Creating This Role
This is a unique opportunity for an experienced marketeer to play a leading role in a charity celebrating 70 years of impact, transforming the lives of thousands of disabled people and their families.
We know that Phab has untapped potential to grow our reach and amplify our impact – but we currently lack in-house marketing and communications expertise. This new leadership role will be pivotal in developing and delivering a compelling, inclusive, and authentic voice for Phab across all channels.
As we approach our 70th anniversary in July 2027, we want to use this milestone to ‘share the powerful stories of the people involved in Phab, past and present’ to celebrate and amplify Phab’s reach and inspire the next generation of disabled and non-disabled young people to drive inclusion, alongside supporters, volunteers, partners, and participants.
The Role
The Head of Marketing and Communications will shape and lead a new marketing and comms strategy in line with our Phab Strategy 2025 to 2030 – raising awareness of our work, growing our supporter base, championing inclusive practice, and ensuring that our messaging reflects and amplifies disabled voices.
You will work closely with teams across the charity, especially fundraising, Adventures, and ACTS, to develop content and that help us connect with new audiences, demonstrate impact, and position Phab as a leader in disability inclusion.
Key Responsibilities
Strategy and Leadership
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Develop and implement a marketing and communications strategy aligned with Phab’s mission and strategic objectives
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Line manage and support the Social Media & Club Support Executive, and oversee the work of external freelancers/agencies where required
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Lead brand development and ensure consistency and accessibility across all channels and materials
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Support the planning and delivery of Phab’s 70th Anniversary celebrations, with strong storytelling and visibility
Campaigns and Content
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Plan and deliver engaging multi-channel campaigns to promote Phab’s services, projects, and fundraising efforts
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Produce high-quality content including blogs, newsletters, case studies, videos, and press releases
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Grow our reach across digital and traditional media, proactively seeking new PR opportunities
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Support volunteers, Phab Club members and Phab Adventurers to tell their stories and represent Phab’s voice authentically and confidently
Digital and Data
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Manage and develop Phab’s website and ensure content is current, accessible, and engaging
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Use data, analytics, and audience insight to guide strategy and optimise campaigns
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Monitor and report on KPIs, reach, and engagement to the senior leadership team and board
Collaboration and Influence
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Work cross-functionally to align messaging and create joint campaigns with fundraising, Adventures and ACTS teams
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Lead in media relations, building partnerships with relevant organisations, and influencers
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Stay up to date with trends in marketing, communications, and the disability sector
Essential
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Degree (or equivalent professional qualification) in Marketing, Communications, or a related discipline.
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Substantial proven success in a senior leadership role within marketing and communications, ideally at organisational or national level.
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Demonstrated experience of managing and motivating teams (staff and freelancers) and fostering collaborative working across departments.
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Strong strategic acumen combined with a track record of delivering high-impact, multi-channel campaigns from conception to evaluation.
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Proven expertise in fundraising communications, including shaping compelling supporter journeys that drive engagement and income growth.
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Established networks and sector contacts that can be leveraged to amplify Phab’s reach and reputation.
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Outstanding storytelling, copywriting, and content creation skills, with a portfolio of work demonstrating impact.
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Evident commitment to disability inclusion, with practical understanding of the social model of disability.
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Ability to champion inclusive communications and accessible design principles, embedding them across all channels.
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High level of confidence in using digital tools, social media platforms, and analytics to optimise campaigns and engagement.
Desirable
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Experience working within, or in close partnership with, the charity and/or disability sector.
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Understanding of brand development and creative direction, including visual identity management.
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Experience of planning and delivering communications strategies for major organisational milestones or anniversary campaigns.
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What We Offer
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A collaborative, values-driven workplace where inclusion is at the heart of everything we do
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Flexible, hybrid working with co-working spaces in Wimbledon and Lancashire
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25 days annual leave plus Bank Holidays
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A chance to shape a brand-new role and make a lasting difference
To Apply
Phab is proudly disability-led and committed to building a team that reflects the diversity of the communities we work with. We actively welcome applications from people of all backgrounds, particularly those from groups that are under-represented in the charity and communications sectors.
This includes, but is not limited to:
Disabled people
People from Black, Asian and minoritised ethnic backgrounds
LGBTQIA+ people
People with lived experience of exclusion or marginalisation
People from diverse socio-economic backgrounds
We believe that diverse voices, experiences, and perspectives make our work stronger and more impactful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re excited to be supporting a national children’s charity in the search for a new Head of PR to lead their public relations strategy at a time of significant growth and brand transformation, in a remote role based in the UK.
This is a unique opportunity to take the reins of an ambitious PR function, supporting both service-led and high-profile fundraising communications – including a flagship gala event that has welcomed some of the world’s biggest names in entertainment.
You’ll shape and deliver an insight-led PR strategy that elevates brand awareness, enhances thought leadership around disability and neurodivergence, and secures meaningful national media coverage. You’ll also manage external PR agencies and work closely with senior leadership on proactive and reactive media relations.
The ideal candidate will have:
- A strong track record of securing impactful press coverage within the charity sector
- Excellent media relations and copywriting skills
- Experience managing PR strategies across complex, sensitive or purpose-driven organisations
- Confidence handling media interviews and a proactive approach to thought leadership
If you're a strategic PR professional in the charity sector, looking to make a genuine difference while working with a passionate, forward-thinking team — we’d love to hear from you.
Location: Remote, within the UK, with ad-hoc travel for team meet-ups. The charity is based in Staffordshire, so if you live close to here, it would be a bonus.
Salary: £55,000 per annum
Contract: Permanent | Full-time (37.5 hrs), part-time considered 4 days a week.
Applications for the Head of PR will be reviewed on a rolling basis. For more information, please apply now!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Internal Audit
We’re looking for an enthusiastic and motivated individual to join the team as the internal auditor.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: SIT60 Head of Internal Audit
Location: Home-based. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £33,500 (FTE circa £51k) (inner London weighting £2,595 pro rata or outer London weighting £1,495 pro rata may be applied in accordance with where you live)
Hours: Part-time, 23 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 10 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 21 October 2025. Depending on the outcome a second interview may be arranged.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The role reports to the Associate Director of Legal and Governance, with an independent reporting line to the Chair of the Finance Committee.
The role will provide a comprehensive programme of internal audits into the activities of our charity and will report to our Finance Committee with recommendations for improvement. This is a crucial role in safeguarding the charity’s assets and reputation.
Key responsibilities will include:
- To establish effective and robust operational and strategic Internal Audit plans for the Charity and to report on progress of the plan
- To carry out the Internal Audits within the Internal Audit Plan, within the agreed timetable and budget shown in the Plan, to report on them, to present them to Board and Committee meetings and to monitor progress.
- To liaise with externally sourced providers of internal audit services in support of the role and for conducting internal audits into specialist areas of activity of the charity (such as IT arrangements).
- To maintain a strong working relationship with the Finance Committee, its Chair and the Chief Executive and to act as a Business Partner to all Executive Directors in relation to internal audit.
- To contribute to the Charity’s efforts to avoid fraud, including by advising on new policies and to lead on fraud investigations where appropriate
- To ensure a joined-up approach to both the external and internal audit work, minimising duplication and feeding into the external audit risk assessment.
- To liaise effectively with colleagues to ensure any potential new financial systems have adequate consideration of internal controls.
- To keep up to date with Internal Audit practice and developments and advise the Charity in relation to internal audit matters.
About You
You will have:
- A qualification in internal audit or accounting (e.g. CIA, MIIA, AAT, ACCA, CIMA) as a minimum.
- A good knowledge of how charities operate and their main processes including Finance, HR, Fundraising and CRM systems.
- An in-depth knowledge of risk based internal auditing techniques, including testing and sampling methodologies.
- A good understanding of charity related compliance requirements, and appropriate counter-fraud measures and risk management processes
- An ability to act with authority and provide an independent voice on internal audit matters affecting the charity.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Auditor, Lead Auditor, Head Auditor, Head of Internal Audit, Head of Internal Auditing, Director of Internal Audit, Director of of Internal Audit, Internal Auditing Director, Internal Audit Director, Senior Auditor, CIA, MIIA, AAT, ACCA, CIMA. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Employer Engagement Manager
Reports to: Head of Programmes
Line reports: None
Location: Flexible, hybrid, with some travel required to our offices (London, Manchester or Birmingham)
Salary: £38,000-£41,000 (£39,000-£42,000 in London)
Hours: Full-time, 37.5 hours per week, with occasional evening or weekend work (TOIL provided). Open to flexible working.
Contract: FTC 12-months, with intention to convert to permanent position subject to funding and organisational requirements.
Overall purpose
The Employer Engagement Manager (EEM) will play a critical role in ensuring refugees supported by Breaking Barriers access meaningful, opportunities that align with client needs and labour market demand. The postholder will lead employer outreach and partnership building in priority sectors and embed consistent systems and processes that make employer engagement coordinated and impactful across the organisation. The EEM will support pathways, work placements, recruitment pipelines and workshops by ensuring employer input is actively embedded where relevant.
This is a strategic, hands-on role, the successful candidate will map and cultivate employer relationships, secure employer input into sector pathways, workshops and recruitment initiatives, translate labour market intelligence into programme improvements, and design the operational processes that enable Programmes and Corporate Partnerships to work together effectively. You will operate in a matrix environment, collaborating closely with the Programmes, Corporate Partnerships and Client Services teams but will not hold direct line-management of delivery staff.
The role is set up to be ambitious but achievable within 12 months. The priority is to build tested, repeatable employer engagement practice (relationships, processes, insight-sharing and measurable impact) that can form the foundations of a permanent employer engagement function if/when funding allows.
To view the full job description and person specification, as well as details on our accessible recuitment process, please view the attached recruitment pack.
Other considerations
- This is a fixed-term contract for 12 months. Toward the end of the term, a review will be conducted to assess the impact and scope of the role, with the intention to adapt into a permanent position subject to funding and organisational need.
- This role may require occasional travel for employer meetings, events, and networking opportunities.
- Some evening or weekend work may be required to attend employer engagement activities (TOIL provided).
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As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Closing date for applications is 11:30pm on Tuesday 28 October. Please note that interviews will be held on a rolling basis and we reserve the right to close the advert early if a suitable shortlist is found.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to emply more people from a refugee background. With this in mind, we particularly welcome applicants with experience with of seeking asylum and / or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experince of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please reasch out to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Membership Manager
This is an exciting opportunity to join an ambitious and talented Development team
We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.
Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis
Purpose of the role
- Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
- Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
- Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
- Ensure membership processes – including processing income - are efficient, effective and implemented consistently
- Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
- Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
- Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term
Ideal candidate
The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.
Person specification
Essential
- Experience of delivering and marketing membership schemes
- Working understanding of admin processes relating to membership
- Ability to influence senior stakeholders and internal colleagues
- Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
- Excellent communications skills and attention to detail
- A creative and analytical approach to problem solving
- Strong IT skills, including advanced Excel.
- Enthusiasm for the issues we work on
Desirable
- Experience working with online payment/donation platforms, extracting and manipulating data.
- Experience of working with discount providers
- Knowledge of GDPR compliance and data protection
- Experience of creating a strategy around membership schemes
- Line management experience
Twins Trust is the only UK-wide charity dedicated to improving the lives and wellbeing of families with twins, triplets or more.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote / Hybrid (with occasional UK travel & team meetings at the Birmingham Office Monthly) Applications welcome for candidates within commuting distance of the Midlands.
At Fuel Bank Foundation, we believe no one should have to choose between heating and eating. Every day, we help people across the UK who are facing fuel crisis—providing emergency financial support, advice, and long-term solutions that create lasting change.
We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships with corporate partners, charitable trusts, and grant-making bodies. If you’re a confident communicator, natural relationship-builder, and passionate about making a difference, this could be the role for you.
About the Role
As Strategic Partnerships Manager, you will play a central role in driving income growth and increasing the impact of our partnerships. You’ll work closely with the Head of Strategic Partnerships to deliver our partnership strategy—developing new funding opportunities, managing existing relationships, and ensuring excellent stewardship throughout the partner journey.
This is a dynamic and varied role that offers scope for creativity, strategy, and hands-on relationship management. You'll collaborate closely with internal teams to bring partner activity to life, demonstrate impact, and align our work with shared goals.
Key Responsibilities
- Develop and manage a portfolio of strategic partnerships, including charitable trusts, corporate sponsors, and grant-making bodies.
- Deliver high-quality stewardship and build strong, long-term relationships with supporters.
- Identify and secure new partnership and funding opportunities in line with organisational strategy.
- Create compelling, tailored proposals and pitches that align with partner objectives and Fuel Bank’s mission.
- Track partnership performance, prepare reports and evaluations, and share impact stories with funders and internal stakeholders.
- Collaborate across departments to align partner activity with service delivery and communications.
- Contribute to income planning, forecasting, and the delivery of financial targets.
What We’re Looking For
- Strong experience in partnership management, business development, account management, or fundraising—ideally within the charity, non-profit or social impact sector.
- A track record of building successful relationships and delivering income growth.
- Skilled in writing proposals, reports, and presenting ideas clearly and persuasively.
- Commercial awareness and confidence working with budgets, forecasts, and reporting tools.
- Strategic thinker with a creative mindset and the ability to spot new opportunities.
- Excellent communication, collaboration, and relationship-building skills.
- Comfortable working independently and managing multiple priorities in a fast-paced environment.
What you will receive in return:
At Fuel Bank Foundation, you'll join a passionate, values-led team making a real impact in communities across the UK. We offer:
- Competitive salary
- Flexible and remote working options
- Opportunities for personal and professional development
- A supportive, inclusive, and collaborative team culture
- The chance to help shape solutions to one of the UK’s most urgent social issues
- Enhanced annual leave
- Enhanced pension scheme
- EAP – Healthcare
Fuel Bank Foundation is the only UK charity focused solely on supporting people who cannot afford to prepay for their energy.
The client requests no contact from agencies or media sales.
We're growing the People team. This brand new role is an opportunity to shape how we support and engage our people from day one. Working closely with our Head of People and CEO, you'll be at the centre of all things HR from onboarding to board support, from admin to impact. If you thrive on variety of HR generalist work and wish to create an exceptional employee experience, we'd love to hear from you. Please read the recruitment pack for full details and how to apply.
Job Summary
The People Administrator supports the effective delivery of all employee life cycle activities. With a focus on ensuring processes are followed accurately, efficiently, in line with audit and compliance standards and enabling a positive employee experience.
This is a cross-functional role, working closely with Head of People, to ensure smooth onboarding, offboarding, and employee changes. Plus supporting the board of trustees with email communication, booking meetings and collating responses to policy sign off and checking availability for main board and subcommittee meetings.
The People Administrator will be the first point of contact for employee queries related to policies, systems, and HR processes.
General People Administration & Support
- Act as the first point of contact for People-related queries, providing support both face-to-face and electronically, ensuring professional and timely responses.
- Work with others across the organisation to promote awareness and provide support where required on EDI and internal Access.
- Provide day-to-day administrative support to the Head of People, including data entry, booking & delivering inductions, photocopying, scanning, preparing contractual documentation, and general correspondence.
- Maintain accurate and efficient records of all People-related activities, ensuring data is securely stored and handled in compliance with GDPR legislation.
- Monitor and manage the People and Recruitment emails, responding to and redirecting enquiries efficiently and appropriately.
- Assist with the consistent application of HOME’s policies and procedures, offering guidance to employees as required.
- Plan and organise own workload to meet deadlines, contributing to the wider People team’s service objectives.
- Ensure complete confidentiality and integrity in all aspects of the role, particularly when handling sensitive information.
Recruitment, Onboarding and Offboarding
- Support the coordination and administration of recruitment campaigns with Hiring Managers, including advertising roles, scheduling interviews, and processing candidates via the recruitment procedures.
- Deliver effective onboarding and induction processes for new starters, ensuring all steps are followed and documented, and contributing to a positive candidate experience.
- Assist with job offer processes, including drafting conditional offer letters, conducting reference checks, verifying right-to-work documentation, and updating relevant systems.
- Ensure effective communication with the Payroll Officer in relation to new starters and leavers, including checking accrued holiday balances prior to confirming leaver letters.
- Respond to reference requests for current and former employees in a timely manner.
People Systems, Data & Reporting
- Confidently use systems and other digital tools to input and maintain people’s data accurately.
- Run regular reports and provide performance or management information (MI) within agreed timescales.
- Analyse data to validate accuracy and identify trends or issues that require further attention.
· Maintain and update organisation charts and headcount data on a monthly basis
· Contribute to regular updating of the People section of the intranet.
- Carry out general People administration and maintain electronic based systems for all staff including existing and new employee details, annual leave, leaver administration, payroll changes, absence and training records.
Meetings & Communication & Board Support
- Provide administrative support for employee relations casework and people-related projects, including scheduling, document preparation, and note-taking.
- Attend and provide support at formal meetings, including disciplinary, grievance, or performance reviews, as required.
- Accurately take and distribute minutes for internal meetings, including Board, Committee, and annual staff meetings.
- Set up and coordinate meeting logistics (both virtual and in-person), including booking rooms, IT setup, and arranging access or other relevant requirements.
- Arrange and distribute board papers as directed by the CEO, record responses, and manage related meeting logistics.
- Be the key contact with the Board of Trustees – arranging the Board meetings and other engagements with them.
- Manage Companies House & Charity Commission submissions for Trustees, act as a custodian of their information and documents.
Continuous Improvement and Projects
- Support the delivery and organisation of ad-hoc People projects/ events, wellbeing activities, and internal engagement initiatives.
- Identify and resolve day-to-day issues independently, escalating matters to the Head of People as needed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kaleidoscope Trust (KT) is the UK’s leading charity dedicated to advancing the rights of LGBTI+ people internationally. Founded in 2011, we aim to create a world where all LGBTI+ individuals are free, safe and equal. Kaleidoscope Trust is also proud to be a founding member of The Commonwealth Equality Network and to host its Secretariat.
About The Commonwealth Equality Network
The Commonwealth Equality Network is a coalition of more than 80 organisations representing almost 50 countries from all regions of the Commonwealth, working together to create a Commonwealth where all lesbian, gay, bisexual, trans, intersex, queer and gender-diverse people are free and equal. Together members of the Network are building an inclusive, robust, well resourced, skilled and well networked movement of Commonwealth LGBTI+ organisations, working in solidarity to remove legal, political, social, economic and cultural barriers to equality within the Commonwealth.
The Role
The TCEN Communications and Commonwealth Campaign Manager will play a pivotal role in shaping The Commonwealth Equality Network’s advocacy and communications agenda over the next five years. The postholder will shepherd the development of the Network’s five-year advocacy strategy, ensuring it is participatory, evidence-based, and reflective of member priorities.
They will also be responsible for supporting development and delivery of a coherent campaign and communications strategy for the Commonwealth Heads of Government Meeting (CHOGM) 2026 — ensuring that member’s voices are heard, and their impact amplified.
Please download the job role and person specification for full details and information on how to apply.
Closing date: 23:30 UK-time, 12 October 2025. Applications will be assessed on a rolling basis. We encourage you to submit your application as soon as possible as we may close the job posting early.
The client requests no contact from agencies or media sales.
Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.
About the role
As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.
You'll be responsible for:
- Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
- Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Developing a programme to regularly thank donors for their support.
- Ensuring supporters feel valued and appreciated.
- Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
- Working closely with the Head of Development to ensure consistent messaging and supporter journeys.
Location
The role is home-based with regular travel required to visit supporters and to supporter events across the UK.
Please note, it's a requirement of the role that you have a UK driving licence and access to a car.
About You
We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care. You will have experience of working with supporters, or in a donor relations role, and be an excellent communicator.
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
How to Apply
Please fill out our application form which you can find on our website. The closing date for applications is Friday the 24th of October at Midday.
The client requests no contact from agencies or media sales.