Head of supporter retention and development jobs
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About Medair UK
Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.
Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance.
About the Role/Role and Responsibilities
An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally.
About you
You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose.
Key Activity Areas
Financial Management and Reporting
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Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.
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Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.
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Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements.
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Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.
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Lead the production of statutory accounts and manage the annual external audit process.
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Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns.
Human Resource Management
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Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.
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Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits.
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Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.
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Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies.
Leadership, Governance and Organisational Development
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Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives.
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Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements.
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Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability.
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Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies.
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Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development.
IT & Office Management
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Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate.
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Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSO
Switzerlandas appropriate.
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Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable.
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Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data.
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Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption.
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Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner.
Tasks common to all staff
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Act as an ambassador for Medair UK at all times when liaising externally and internally
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Ensure consistent implementation of the Medair brand across all relevant activities
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Record information as necessary and comply at all times with requirements for handling personal / sensitive data
Qualifications - DESIRABLE
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Vocational qualification in business or financial management / administration desirable
Languages
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Excellent English (spoken and written).
Experience / Competencies – ESSENTIAL
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Significant experience in financial and office administration
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Understanding of UK finance and governance and employment law
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Proficient in finance packages, ideally Quickbooks
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Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor
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Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use.
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Effective people manager and strong leadership skills
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Ability to handle a wide and varied workload, with tight deadlines and competing priorities.
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Capable planner, problem-solver and clear communicator.
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Inspired by and in full agreement with Medair’s Christian values and ethos
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Willing to contribute to the spiritual life of the team including prayer meetings
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Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis
Experience / Competencies – DESIRABLE
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Experience of charity leadership and governance
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Experience in relief / development work
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Understanding of Humanitarian Issues
Salary: £47,000 - £52,000
Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September.
Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office.
Contract Details: Part-Time (3 days 0.6 FTE), permanent
Direct Reports: Operations Support Officer
Only those eligible to work in the UK can apply.
NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to develop Momentum’s corporate partnerships
programme at a time of ambition and growth for the charity. Working as part of the
corporate partnerships team, you will develop and deliver a focused approach to
corporate fundraising, building long-term partnerships that generate sustainable income
and create meaningful opportunities for companies and their employees to support our
work.
This is a hands-on role combining new business development with the stewardship and
growth of existing partnerships. You will identify and secure new opportunities, create
compelling and tailored partnership propositions, and build strong relationships with
corporate supporters at every stage of their journey with Momentum.
The role will suit a proactive and commercially aware relationship-builder who can think
strategically, work independently and turn opportunities into action. You will work closely
with colleagues across the charity to develop creative partnerships, deliver agreed activity
and help corporate supporters understand the difference their support makes.
We support families across SW London, Surrey and Sussex whose children are facing cancer or a life-challenging condition.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Orpheus Centre is a specialist performing arts college and charity that supports young disabled adults to live more independent and fulfilling lives. Guided by our values—joyful, bold, inclusive, resilient and determined—we empower our students through the arts while providing an exciting, creative and supportive environment for staff.
The role
We are looking for an energetic, organised and enthusiastic challenge event and corporate fundraiser to join our ambitious fundraising team. This is an exciting opportunity for someone with experience in fundraising, ideally working within the corporate or challenge event fields.
You will play a key role in growing our corporate income by stewarding existing relationships and cultivating new ones. Alongside growing our TEAM ORPHEUS! Challenge event. Recruiting, stewarding and retaining fundraisers. Working closely with the Partnerships Manager and Deputy Head of Fundraising, you’ll help the organisation prepare for significant planned growth and an upcoming capital appeal
If you are passionate about relationship-building, motivated by targets, and want to make a meaningful difference to the lives of disabled young people—this could be your next step.
Location: Godstone, Surrey
Salary: £26,000- £30,000 per annum
Hours: Full-time, 35 hours per week / 52 weeks per year. Hours may be altered on occasions according to the needs of the curriculum and organisation
Contract: Permanent
Key responsibilities
- Deliver against corporate income targets in line with our fundraising strategy.
- Identify, cultivate and secure new corporate partnerships, including Charity of the Year opportunities, sponsorships and corporate fundraising campaigns.
- Steward existing corporate supporters with high-quality engagement, communication and reporting.Plan and manage corporate supporter engagement opportunities including meetings, volunteering days and events.Recruit and engage participants to sign up for fundraising challenge events.
- Provide excellent supporter care by guiding participants before, during, and after their challenge.
- Identify opportunities to grow income, including upselling participants to larger events or encouraging repeat participation.
- Maintain up-to-date and accurate records using our CRM system.
- Contribute to industry insight by monitoring trends, opportunities and sector developments.
- Attend meetings, pitches, events and occasional evening/weekend activities (TOIL provided).
About you
Essential Experience & Skills
- Experience in fundraising or B2B account management.
- Ability to build strong, positive relationships with a wide range of stakeholders.
- Experience working to income targets and managing pipelines.
- Strong written and verbal communication skills, including report and proposal writing.
- Good negotiation, influencing, and presentation abilities.
- Excellent organisational skills and the ability to manage a busy and varied workload.
- Confident user of Microsoft Office and CRM systems.
- Strong attention to detail and accuracy.
Desirable Experience
- 1+ years’ experience in fundraising.
- Experience developing pitches and securing COTY partnerships.
- Experience in working with challenge events and participants.
- Understanding of disability issues.
Other Requirements
- Full, clean driving licence and access to a vehicle.
- Willingness to occasionally work outside standard hours.
Why work with us?
- A warm, friendly, and creative working environment.
- Opportunities for training, development and personal growth.
- The chance to make a direct, meaningful impact on the lives of young disabled adults.
- Being part of an ambitious organisation entering a period of exciting growth.
Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Safeguarding and Equality
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
As a Disability Confident Employer, we are:
- Challenging attitudes towards disability
- Increasing understanding of disability
- Removing barriers to disabled people and those with long-term health conditions
- Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
No agencies please.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Fundraising & Engagement Manager
Salary: £45,000
Location: Twickenham, London (hybrid working: four days office-based, one day remote)
Contract: Full-time, Permanent
About Harlequins Foundation
Harlequins Foundation uses the power of sport to improve the lives of people across communities. Working with individuals of all ages and backgrounds, the Foundation delivers programmes that promote physical wellbeing, mental health, education, inclusion and personal development. Through its work, the Foundation creates positive opportunities, tackles inequalities and helps people reach their full potential.
As the Foundation continues to grow its reach and impact, this is an exciting opportunity to join at a pivotal stage and help shape the future of fundraising and supporter engagement.
About the Role
This is a senior fundraising leadership role with the opportunity to make a lasting impact on the future sustainability of the Foundation. Reporting to the Head of Foundation, you will lead the development and delivery of an ambitious income generation and supporter engagement strategy, driving growth across Individual Giving, Major Donors and Trusts & Foundations.
Many of these income streams are still developing, making this an ideal opportunity for an entrepreneurial fundraiser who enjoys building new opportunities, shaping strategy and delivering sustainable growth. You will play a key role in developing long-term supporter relationships, strengthening the Foundation's fundraising infrastructure and increasing engagement with donors, ambassadors and stakeholders.
This role would suit an accomplished relationship-builder who combines strategic thinking with hands-on delivery and is passionate about creating meaningful supporter experiences that drive long-term impact.
Key Responsibilities
- Lead the development and delivery of the Foundation's fundraising and engagement strategy.
- Build and grow income streams across Individual Giving, Major Donors and Trusts & Foundations.
- Develop fundraising pipelines, targets and performance frameworks to support sustainable income growth.
- Cultivate, solicit and steward major donors and high-net-worth supporters.
- Develop tailored engagement plans and exceptional supporter journeys to maximise donor retention and giving.
- Lead and oversee trust and foundation fundraising, including funding applications, reporting and funder stewardship.
- Provide strategic oversight of marketing and communications activity, ensuring alignment with fundraising objectives.
- Strengthen the Foundation's case for support and develop compelling fundraising communications and storytelling.
- Build and engage a network of ambassadors to expand awareness, advocacy and supporter engagement.
- Use data, insight and technology to improve fundraising performance and supporter engagement.
- Explore innovative approaches, including digital tools and AI, to enhance fundraising effectiveness.
- Work collaboratively with colleagues, trustees and external stakeholders to maximise fundraising opportunities.
Key Requirements
- Proven experience in a senior fundraising role with a track record of delivering income growth.
- Strong experience in one or more of the following areas: Major Donors, Individual Giving, Trusts & Foundations or high-value fundraising.
- Experience developing or scaling fundraising functions within a growing organisation.
- Excellent relationship management and stakeholder engagement skills.
- Strong understanding of supporter stewardship and fundraising best practice.
- A strategic mindset with the ability to translate ambition into delivery.
- Outstanding communication and storytelling skills.
- Entrepreneurial, proactive and comfortable working in an evolving environment.
- Data-driven with strong analytical and decision-making abilities.
Our Commitment to Inclusion
The Harlequinns Foundation is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital staus or pregnancy and maternity.
Please note: we will be reviewing applications on a rolling basis and encourage interested candidates to apply as soon as possible, as interviews may be arranged before the closing date.
Delivering programmes in our communities that primarily support young people to develop the essential skills, enabling success on and off the pitch.



The client requests no contact from agencies or media sales.
Are you a strategic and decisive fundraising leader ready to use your skills and talents so that everyone can know Jesus through the Bible?
At Wycliffe Bible Translators, growth is accelerating, with individual giving up 36% and legacy pledgers doubling to 440 over the last three years. This means supporting more Bible translators, growing local churches, and transforming lives. Remarkably, more Bibles have been translated in the past 30 years than in the previous 2,000. Yet, 1 in 5 people worldwide remain underserved without God’s word in their language. We have ambitious plans to exponentially expand individual giving from £1.35m to £5.6m by 2032, built on strong foundations, team enthusiasm, and expert agency engagement.
As Director for Supporters, you will provide pivotal fundraising leadership to build long-term support through regular giving and legacies while valuing donors deeply. You will guide and empower a motivated team within a genuinely remote-first organisation, recognised in The Sunday Times Best Places to Work list. If you want your leadership to help us say ‘Yes!’ to supporting more Bible translators worldwide, we encourage you to apply.
- Salary: £70,000-75,000 + benefits
- Location: Home based or the option of a desk at our office in Oxford
- Terms of appointment: Full-time (37.5 hours per week). Permanent
- Closing date: Friday 21 August at 9am
- Interview date: Interviews will be held in Birmingham on Thursday 3 September
Key responsibilities:
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Grow individual giving income exponentially from £1.35m to £5.6m by 2032, with a focus on regular giving
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Pilot, test and scale fundraising products that meet donors needs
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Achieve exceptional donor retention rates through shaping a culture of fundraising that puts the supporter at the heart
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Lead and empower a talented team and collaborate closely with colleagues to deliver high performance
Benefits include:
- 33 days’ annual leave, including bank holidays
- Up to 5 days’ extra leave to serve on the Board of an external organisation
- Competitive contributory pension scheme
- Employer pension contributions up to 7.5%
- Fully employer-funded life assurance
- 24/7 employee assistance programme for emotional and practical support
- Family-friendly employer
- Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
- Hot-desking facility at Oxford office
- Fully paid-for professional development opportunities.
It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.
To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.
A world where everyone can know Jesus through the Bible
Assistant Head of Fundraising (Public Fundraising)
Salary £57,574.79 per annum
LocationLondon/Hybrid
Weekly Hours35
The Vacancy
Job Title: Assistant Head of Fundraising (Public Fundraising)
Location: London/Hybrid
Salary: £57,574.79 per annum
Weekly Hours: 35
Reference: YMC1212513
An exciting moment to join us
YMCA England & Wales is entering one of the most exciting chapters in its fundraising history, launching our ambition to create 10,000 new homes for young people. Working alongside local YMCAs, we will support the development of new accommodation across the federation, helping young people move towards independence.
This role sits at the heart of that ambition.
You will lead the fundraising behind two critical components of the 10,000 Homes programme:
• Securing income from the public to build and sustain a central Centre of Expertise (mobilisation team), supporting local YMCAs to develop and deliver housing projects.
• Raising capital from individual supporters, mid-level donors and major donors to grow a replenishing national fund that provides upfront investment to unlock housing developments across the federation.
At the centre of this is the 10,000 Homes Fund: a bold, housing-focused proposition that offers the public a clear and tangible way to support young people into safe, stable accommodation. You will be responsible for growing this proposition, ensuring it resonates strongly with supporters and inspires giving at all levels.
You will lead an integrated public fundraising approach, bringing together individual giving, mid-level and major donors into one compelling, housing-led narrative. A key part of the role will be translating a complex, federated model into a simple, emotional and compelling case for support that connects with people’s motivations to give.
We’ve established strong early foundations and are now ready to scale. This role offers the opportunity to take a high-potential public fundraising proposition to the next level -expanding its reach, deepening supporter engagement, and unlocking significant new income.
We are looking for someone who is creative, data-driven and passionate about engaging the public to drive meaningful change for young people. We’re looking for someone comfortable working in a federated environment, with the ability to simplify complex ideas into compelling messages for the public.
The role
As Assistant Head of Fundraising (Public Fundraising), you will lead and inspire a team of talented fundraisers, deputising for the Head of Fundraising and taking ownership of our most ambitious programmes:
The 10,000 Homes Fund driving forward our flagship proposition across individual giving, cash appeals and mid-level audiences.
Major Donors shaping the strategy for high-net-worth relationships, new giving circles and development boards.
RoomSponsor, YMCA’s flagship regular giving product, now in its third year of an ambitious growth strategy. You will oversee a unique partnership model across 45 local YMCAs, support the income distribution process, and see first-hand the impact of your work through a programme that directly supports young people with safe accommodation.
Legacies working with the Senior Fundraising Manager and Head of Fundraising to define and grow what is set to become a landmark legacy programme.
This is a hands-on leadership role: you will set direction, manage budgets, develop your team, while also being prepared to step into delivery when it matters most. You will balance strategic oversight with practical execution, ensuring programmes are both ambitious and deliverable.
About you
You are an experienced public fundraising professional with a strong track record in individual giving or direct marketing, alongside a well-developed understanding of major donor fundraising. You know how to bring different disciplines together behind a single proposition and deliver results.
You are an effective and confident leader, able to build, motivate and develop high-performing teams. You create clarity, set high standards, and support others to do their best work, stepping in when needed and leading from the front.
You are at your best when driving a clear proposition forward. You are excited by the opportunity to take a compelling idea and translate it into something that engages the public, inspires generosity and delivers sustainable income.
You are energised by a challenge, comfortable with complexity and working in a federated environment, where success depends on strong relationships and shared ownership. You are skilled at working with partners, whether agencies, internal stakeholders or local YMCAs, and know how to align people around a common goal.
You combine strategic thinking with operational delivery. You are data-driven, using insight and performance to shape your decisions, and confident working with (and occasionally building) financial models to plan, test and scale activity. You bring both creativity and discipline, generating new ideas while ensuring they are grounded, deliverable and effective.
Above all, you are a strong communicator and influencer. You can simplify complex ideas into clear, compelling messages, build confidence with colleagues and stakeholders, and position fundraising as a critical enabler of impact.
Why join us now
YMCA is the oldest and largest youth charity in the world, serving communities across England and Wales every day. The fundraising team is geared up for success, the strategy is set, the proposition is proven, and the results are already coming in. What we need now is a leader ready to take this momentum to the next level.
YMCA England & Wales is committed to equality and valuing diversity. We welcome applications from all backgrounds.
Our recruitment process is anonymised and candidates' names are hidden. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


About the Role
As Head of Donor Engagement, you will lead Norwood's relationship fundraising strategy across major donors, trusts and foundations, legacy giving and emerging supporter audiences.
Leading a high performing team, you will drive sustainable income growth while building meaningful, long term relationships with supporters.
Working closely with the Director of Fundraising, trustees and senior stakeholders, you will help shape fundraising strategy, strengthen donor pipelines and ensure donor engagement is coordinated and connected across the organisation.
About Norwood
Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.
At Norwood, you’ll make a real difference every day. You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Who we are looking for
We're looking for an experienced fundraising leader who believes that strong relationships have the power to change lives.
You'll be motivated by building meaningful partnerships with donors, trusts, philanthropists and supporters, helping them see the difference their generosity makes to children, families and people with neurodevelopmental disabilities. You'll enjoy creating long term relationships built on trust, shared purpose and exceptional stewardship.
As an inspiring leader, you'll bring out the best in others, developing a high-performing team that is collaborative, ambitious and committed to delivering outstanding supporter experiences. You'll be comfortable balancing strategic thinking with hands on leadership, whether you're shaping fundraising strategy, meeting major donors, working alongside trustees or coaching your team.
You'll thrive in an organisation where relationships matter. Working closely with colleagues across Marketing, Events, Data & Insights and our operational services, you'll help create a joined up approach that strengthens supporter engagement and delivers sustainable income for the future.
Most importantly, you'll share our belief that every child, family and person we support deserves the opportunity to live their best life. Your leadership will help ensure Norwood can continue providing life changing services for generations to come.
You will:
- Lead and develop Norwood’s donor engagement strategy across high-value and pipeline audiences
- Drive a relationship-led approach across philanthropy, trusts, legacies and supporter engagement
- Build sustainable income growth through strategic relationship management
- Work closely with trustees, ambassadors and senior volunteers to strengthen networks and donor engagement
- Oversee donor cultivation activity, stewardship and major funding approaches
- Support the development of future supporter pipelines through community and next-generation engagement
This is an opportunity to lead a function with significant organisational impact while helping shape the future of fundraising at Norwood.
Your Day to Day
You will:
- Lead, develop and inspire a multidisciplinary fundraising team
- Manage performance, targets and professional development across the team
- Personally manage a portfolio of major donors and high-net-worth prospects
- Oversee trusts and foundations fundraising strategy and pipeline performance
- Lead Norwood’s legacy fundraising strategy and supporter journeys
- Work closely with Events & Sponsorship teams to maximise donor cultivation opportunities
- Partner with Data & Insights colleagues to strengthen forecasting, segmentation and reporting
- Support trustee and SLT engagement through research, briefing and relationship coordination
- Ensure fundraising activity is compliant, insight-led and relationship-focused
Your impact will be demonstrated through:
- Increased high-value income and long-term donor engagement
- Stronger donor stewardship and supporter retention
- Sustainable pipeline growth across fundraising audiences
- A collaborative and high-performing fundraising culture
- Clear alignment between donor engagement, events and data insight functions
Qualifications, Experience & Training
Essential
- Significant experience leading high-performing fundraising teams
- Proven success securing six- and seven-figure gifts from individuals and foundations
- Experience working with trustees, philanthropists and senior stakeholders
- Strong track record of developing and delivering relationship fundraising strategies
- Experience managing and developing teams to achieve ambitious income targets
- Excellent relationship-building, influencing and communication skills
- Strong strategic planning and analytical capability
Desirable
- Degree level education or equivalent experience
- Experience within charity or not-for-profit fundraising environments
Reward and Benefits
- 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days
- Enhanced parental pay
- Employee Assistance Programme
- Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
- Blue Light Card scheme access
- Cycle to Work scheme
- £300 refer-a-friend bonus
- Career development pathway
- Free on-site parking
- A supportive, experienced team and management.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an experienced digital fundraising or digital marketing professional who combines strategic thinking with a practical, hands-on approach. You’ll be confident leading projects, working collaboratively across teams and using digital innovation to deliver measurable fundraising and supporter engagement outcomes.
About the Veterans’ Foundation
The Veterans’ Foundation is one of the UK’s leading military charities, raising funds to support serving personnel, veterans and their families through a network of charitable organisations across the UK.
Since launching in 2016, we’ve awarded more than £40 million in grants to over 500 charities, helping improve the lives of thousands of members of the Armed Forces community.
As we enter our second decade, we’re investing in digital platforms, technology and the supporter experience that will help us reach more supporters, raise more funds and increase our impact.
The Opportunity
This is an exciting opportunity to join the Veterans’ Foundation at a pivotal moment in our development.
We’ve created this 12-month fixed-term role to lead a defined programme of digital fundraising and transformation projects that will strengthen our fundraising capability and create the foundations for the next phase of our growth.
Working directly with the Head of Fundraising & Engagement, you’ll lead the successful delivery of major digital initiatives, including the launch and optimisation of our new website, embedding Salesforce as our fundraising CRM, developing supporter journeys, delivering digital fundraising campaigns and introducing new digital products and platforms.
If you enjoy building, improving and delivering meaningful digital change, this is an opportunity to make a lasting impact on an organisation with ambitious plans for the future.
Key Responsibilities
As Interim Digital Fundraising Manager, you will:
· Lead the successful launch, optimisation and ongoing development of the Veterans’ Foundation website.
· Deliver digital fundraising campaigns that increase supporter acquisition, engagement, retention and income.
· Design and implement automated supporter journeys using Salesforce and associated digital platforms.
· Develop and optimise digital donation journeys and fundraising products.
· Introduce new digital products, platforms and technologies that enhance supporter experience and fundraising performance.
· Manage relationships with digital agencies, suppliers and technology partners, ensuring projects are delivered on time, within budget and to a high standard.
· Develop reporting dashboards and performance insight to support evidence-based decision making.
· Use analytics, testing and supporter insight to continuously improve campaign performance and digital user experience.
· Work collaboratively across fundraising, communications and grants to maximise digital opportunities.
· Champion digital innovation and identify opportunities to improve systems, processes and supporter engagement.
· Contribute to the successful delivery of the Veterans’ Foundation Fundraising Strategy.
· Undertake any other duties appropriate to the role.
We’re looking for an experienced digital fundraising or digital marketing professional who combines strategic thinking with a practical, hands-on approach. You’ll be confident leading projects, working collaboratively across teams and using digital innovation to deliver measurable fundraising and supporter engagement outcomes.
To be considered for this role, applicants must have the right to work in the UK and be currently resident in the UK.
Essential
We’re looking for someone who can demonstrate:
· A proven track record of planning, delivering and optimising successful digital fundraising, digital marketing or supporter engagement campaigns that achieve measurable results.
· Successful delivery of digital projects involving websites, CRM systems and digital platforms, with the ability to manage multiple priorities and deliver to agreed timescales.
· Strong knowledge of digital fundraising, supporter journeys, email marketing, website management and social media, with the ability to use data, testing and insight to continually improve performance and supporter experience.
· Experience of working with CRM systems, ideally Salesforce, and the ability to use data to support segmentation, reporting, campaign delivery and strategic decision-making.
· Proven ability to manage external agencies, suppliers and technology partners, ensuring projects are delivered on time, within budget and to a high standard.
· Experience of monitoring, evaluating and reporting on campaign performance, establishing meaningful KPIs and presenting clear recommendations to stakeholders.
· Experience of managing project or campaign budgets, demonstrating value for money and return on investment.
· Excellent written communication, stakeholder management and project management skills, with the confidence to work independently, take ownership of complex projects and build effective relationships across the organisation.
· A proactive, innovative and solutions-focused approach, with the curiosity and drive to identify opportunities to improve digital fundraising performance.
Desirable
· Experience working within the charity, fundraising or not-for-profit sector.
· Experience of Salesforce or other CRM, marketing automation or customer journey platforms.
· Experience using digital analytics and reporting tools, such as Google Analytics, Power BI or Looker Studio.
· An understanding of fundraising regulation, data protection and digital marketing best practice.
· Experience of digital product development, user experience (UX), conversion rate optimisation (CRO) or website optimisation.
· Experience of delivering organisational change, digital transformation, or implementing new digital systems, platforms or ways of working.
Why Join Us?
This is an opportunity to shape the future of digital fundraising at one of the UK’s leading Armed Forces charities.
Over the next 12 months you’ll lead projects that will transform how we engage supporters, strengthen our digital fundraising capability and create the platforms and experiences that underpin our future growth.
Your work will help us reach more supporters, raise more sustainable income and enable more funding to reach the charities supporting serving personnel, veterans and their families across the UK.
If you’re motivated by creating meaningful change and want to leave a lasting legacy, we’d love to hear from you.
About the Role
As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.
This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.
In this role, you will:
Strengthen governance, risk and compliance
· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance
· Embed effective risk management processes
· Oversee key compliance areas including safeguarding, GDPR and reporting
Build operational systems and infrastructure
· Develop and implement scalable systems, processes and internal controls
· Improve data management (including CRM) and strengthen reporting
· Contribute to ensuring operational readiness to support national growth
· Work with external providers on IT and financial system integration
Lead people, culture and organisational development
· Oversee recruitment, onboarding and retention of a high-performing team
· Strengthen performance management and accountability frameworks
· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission
Enable delivery, impact and growth
· Strengthen operational support for programme delivery and expansion
· Support the translation of strategic ambitions into practical systems and ways of working
· Improve data insight to inform decision-making
· Support development of fundraising infrastructure.
Contribute to wider organisational life
· Work collaboratively across the team to support evolving priorities
· Act as an ambassador for BeSpace’s values and Christian ethos
About You
We are looking for someone who:
· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation
· Has good experience in developing systems, processes and organisational infrastructure
· Can work closely with a CEO to translate vision into operational delivery
· Has excellent organisational and project management skills
· Is proactive, collaborative and relational leader who builds strong teams and culture
It would be a bonus if you:
· Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation
· Have significantly enabled the scaling of a regional organisation to national growth operationally.
· Have experience in fundraising systems or donor management
Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.
In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall
Please download the recruitment pack for full details.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Remote with regular travel to multiple locations (including Head Office in London)
Contract Type: Full-Time, Standard Contract
Reports to: Executive Headteacher
Responsible for: Curriculum Leads and Teaching Staff
Start Date: 4th January 2027
Please note: Applicants who successfully pass the initial CV screening will be required to submit a full Equal Education Academy application form in line with KCSIE statutory guidance prior to formal shortlisting and interview.
Interview schedule:
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Online interview (45mins) - Friday 28th August 2026.
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In-Person Assessment Day (London) - Friday 11th September 2026.
About Equal Education Academy (EEA)
Equal Education is excited to launch a new online academy for Key Stage 4 students, accredited under the DfE’s Online Education Accreditation Scheme (OEAS). We deliver high-quality alternative education tailored for learners facing barriers to education or with complex needs. This includes young people with SEND, SEMH needs, interrupted schooling, Children Looked After, and those requiring specialist or alternative provision.
Guided by our values of Belong, Empower and Aspire, we provide a safe, inclusive, and aspirational environment. We align with DfE guidance and aim to meet OEAS standards, ensuring that safeguarding, particularly online, is the foundation of our culture.
Purpose of the Role
The Head of Centre will provide strategic and operational leadership for Equal Education Academy, ensuring the delivery of high-quality, inclusive, and trauma-informed online provision. Serving as the Academy’s Special Educational Needs Coordinator (SENCO) and Designated Safeguarding Lead (DSL), the postholder will embed safeguarding, inclusion, and wellbeing into all organisational decision-making.
Key responsibilities include leading SEND and safeguarding strategy (including overseeing the Single Central Record) delivering high-impact staff training, and driving rigorous quality assurance by monitoring and reviewing teaching and learning practices.
Working collaboratively across the Academy and the wider Equal Education Limited group, the Head of Centre will serve as a vital operational bridge, facilitating seamless collaboration and synergy between Equal Education Academy and Equal Education Limited. Operating at the intersection of both entities, the post-holder is uniquely positioned to identify and leverage cross-group resources, optimising them to drive the growth and development of the Academy. By championing alignment across the ecosystem, this pivotal role ensures that the Academy’s functions, team, and strategic objectives are seamlessly integrated within the wider organisation.
Key Responsibilities
1. Strategic Leadership & Quality of Education
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Support the Executive Headteacher in setting the Academy’s strategic direction and ensuring compliance with OEAS/DfE standards.
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Monitor and review teaching and learning across the Academy, using lesson observations, work scrutiny, and data analysis to drive pedagogical improvement.
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Contribute to the Academy Improvement Plan and lead on inspection readiness and quality assurance activities.
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Lead on developing and implementing a program of CPD and training for new staff. Ensuring the team is aligned under the vision and values of the EE Academy.
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Facilitate operational synergy between Equal Education Academy and Equal Education Limited, leveraging group resources to optimise performance.
2. SEND Leadership (SENCO)
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Coordinate all SEND provision, ensuring the identification, assessment, and effective support of learners with complex needs.
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Oversee EHCP management, annual reviews, and the development of targeted Individual Learning Plans (ILPs).
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Oversee PEP management for Looked After Children
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Champion inclusive pedagogy, ensuring all staff adopt trauma-informed and adaptive teaching strategies.
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Manage multi-agency collaboration with families, local authorities, and external professionals to secure positive learner outcomes.
3. Safeguarding and Wellbeing (DSL)
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Serve as the Designated Safeguarding Lead (DSL), maintaining oversight of all safeguarding systems, referrals, and online safety protocols.
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Ensure policies remain compliant with Keeping Children Safe in Education (KCSIE) and best practice.
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Promote a culture of vigilance, ensuring learner wellbeing, attendance, and emotional safety are central to all Academy functions.
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Lead on multi-agency safeguarding processes and provide expert advice to the leadership team.
4. Leadership & Staff Development
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Design and deliver high-impact staff training programs, specifically focusing on safeguarding, online pedagogy, SEND frameworks, and inclusive, trauma-informed practice.
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Lead staff appraisal, coaching, and professional development to ensure high standards of accountability and growth.
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Foster a collaborative, reflective culture, supporting recruitment, induction, and retention.
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Support learner engagement, attendance and successful transition pathways
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Contribute to self-evaluation and school improvement activities
5. Partnership Working, Influence and Professional Representation
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Build and maintain effective relationships with internal stakeholders to drive seamless integration between Equal Education Academy and the wider Equal Education Limited group.Work closely with the Executive Headteacher, Group CEO and relevant members of operational teams to ensure effective collaboration across the group.
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Develop and sustain effective partnerships with families, schools, local authorities, virtual schools, and external agencies.
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Support policy development, implementation, and review.
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Represent Equal Education at professional meetings, conferences, and external forums.
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Undertake any other duties reasonably directed by the Headteacher or Executive Headteacher.
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Contribute to strategic planning and organisational development, effectively pitching ideas and challenging the status quo.
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Ability to constructively and professionally challenge colleagues and stakeholders at all levels, including leadership as necessary, in the interest of managing risk and developing a quality service offering.
Person Specification
Essential Qualifications and Experience
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Qualified Teacher Status (QTS).
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National Award for SEN Coordination (NASENCO).
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Significant (3 years minimum) senior leadership experience in a school, AP, SEND, or online setting within the last year.
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Proven experience in designing and delivering whole-school staff training.
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Extensive (1 year minimum) experience as a DSL (safeguarding) and SENCO (SEND provision).
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Deep understanding of KCSIE, the SEND Code of Practice, and OEAS/DfE requirements.
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Experience in reviewing teaching and learning to drive quality improvement.
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Significant experience supporting children and young people with barriers to learning and/or emerging or complex needs, including those with SEND, SEMH needs, interrupted education, Children Looked After, and learners requiring specialist or alternative provision.
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Significant experience supporting learners with EHCPs and complex needs, while coordinating multi-agency support and collaborating effectively with local authorities, schools, and external agencies.
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Experience contributing to quality assurance, school improvement or inspection readiness activities.
Skills and Attributes
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Strong strategic, operational and project management skills
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Ability to manage complex projects in an organised manner, develop project plans with effective tracking (e.g. Project Initiation documents, gantt charts, reporting on key metrics, meeting key milestones and working to budgets).
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Ability to lead projects and processes in a collaborative way, identifying and engaging key stakeholders to ensure efficiency and avoid duplication of work across a group business structure.
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Demonstrates a commercial mindset, with the ability to articulate business cases, work effectively with budgets and interpret information effectively.
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Excellent communication: capable of building high-trust relationships with staff, families, and local authorities.
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Resilient, reflective and adaptable. A champion of inclusion: deep commitment to supporting vulnerable learners and EEA’s values.
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Strong organisational skills, data-literate and improvement-focused with the abilities to support and develop colleagues.
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Analytical mindset, able to challenge own assumptions and adapt based on learnings.
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Up to date educational landscape knowledge and a desire to remain informed of sector shifts and updates.
General
The post-holder will be provided with the technology required to complete their role. Equal Education works exclusively on Apple devices using Google software.
Equal Education is committed to safeguarding and promoting the welfare of children and young people. All colleagues are expected to share this commitment. The post is subject to Enhanced DBS clearance, right to work in the UK, and two satisfactory professional references (one from the last employer).
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
The client requests no contact from agencies or media sales.
Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This is an opportunity to play a pivotal role in the implementation of our new strategy.
This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter-centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date:
28th July 2026, 11:59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First round (online) - 5th August 2026
Second round (in person, it may include a task) - 11th and/or 12th August 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
You’ll be responsible for developing and delivering our portfolio of mass participation and challenge events, ensuring excellent supporter experiences and sustainable income growth.
The role will lead on recruiting and supporting event participants across a mixed portfolio (including guaranteed places, third-party event and challenge providers, international challenge events and CCLG-owned events such as our Big Hike. You’ll also take a pro-active role in growing CCLG’s own events programme, identifying, testing and helping to scale new opportunities, while maintaining strong reporting, compliance and supporter care.
Events fundraising is a key area of growth for CCLG, and we’re looking for a passionate, focused and driven individual to support the team to make our ambitious growth plans a reality.
We’re looking for a confident communicator, with strong organisation skills, who’ll use their own initiative and ability to manage a varied workload. You’ll be self-driven, motivated by achieving targets and delivering the best possible supporter experience. The role involves project management and innovation, and you’ll be responsible for confidently driving projects forward, whilst confidently managing a range of internal and external stakeholders.
This role is offered on a hybrid basis, with an expectation of two days per week in our Leicester office.
Please note: previous applicants need not re-apply.
About CCLG: The Children & Young People's Cancer Association
CCLG is a charity dedicated to creating a brighter future for children and young people with cancer. Powered by expertise, we unite the children and young people’s cancer community, driving collective action and progress.
Research is the key to better treatments, improved care, and potential cures. We fund and lead world-class research, fuelling groundbreaking work led by brilliant minds. Collaboration is at the heart of our approach—bringing together the right people and organisations to drive progress and deliver real impact.
We provide trusted information and guidance for children and young people with cancer, their families, and everyone supporting them. Our expertise helps them navigate the challenges of cancer and its impact, offering reassurance and clarity when it’s needed most.
Through our professional membership, we bring together the brightest minds in children and young people’s cancer, creating a national network that drives progress. Together, we shape better treatment and care - developing guidelines, sharing knowledge, offering expert advice, leading pioneering research, and creating essential resources and education for professionals. Our collective expertise sets the standard, advocating for excellence at every level—local, national, and global.
Our work is only possible thanks to the generosity of fundraisers, donors, and supporters who share our mission. Every pound raised helps fund our research, provide trusted information for families, and brings together experts to improve treatment, care and outcomes.
The fundraising team at CCLG drives our mission forward by ensuring we have the financial resources to carry out our work, playing a vital role in ensuring we delivery on our strategy and commitments, and ultimately improving outcomes for children and young people with cancer.
Equality, Diversity & Inclusion
CCLG is committed to building a diverse and inclusive workforce that represents the communities we serve. We warmly welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process.
Benefits of Working at CCLG
- 24 days annual leave plus bank holidays, with 6 additional closure days per year (usually 2 at Easter, 4 at Christmas) (pro-rata for part-time staff)
- Enhanced maternity pay
- Enhanced sick pay
- Life insurance and employee assistance scheme
- Defined contribution pension scheme: 8% employer contribution / 5% employee contribution
- Hybrid working model
- Supportive and collaborative team culture
Application instructions
For your application, please upload a CV (which should include details of two referees, including your current/most recent employer - we will not contact references without your consent or prior to a provisional offer being made) along with a covering letter. Your covering letter should be bespoke to this job application, demonstrating how your experience makes you suitable for the role and showing how you meet the person specification.
We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.
We are CCLG, a charity dedicated to creating a brighter future for children and young people with cancer
The client requests no contact from agencies or media sales.
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention.
Key Responsibilities
Communication and networking
- Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way.
- Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters.
- Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits.
- Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs.
- Build good professional relationships with key stakeholders across the Foundation.
- Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
- Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery.
- Maintain sector knowledge, keeping up to date with developments in best practice.
Team management
- Line management responsibility of the Supporter Care Coordinator.
- Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard.
- Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant.
- Continually review and evaluate the remit of the function to identify any efficiencies that could be made.
- Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working.
- Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.
Decision making, planning and problem solving
- Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required.
- Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required.
- Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions.
- Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity.
- Be prepared to change working practices in time for new fundraising regulations and communicate this to the team.
Service delivery
- Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers.
- Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact.
- Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking.
- Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters.
- Manage complex and non-routine requests from supporters and colleagues.
- Regularly review and explore new systems and ways of working, seeking to continuously improve delivery.
Analysis and research
- Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
- Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Excellent project management skills.
- Able to set objectives, measure performance and achieve ambitious KPIs.
- Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels.
- Ability to gather, analyse and report on key metrics.
- Excellent communication skills both written and verbal.
- Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times).
- Ability to work systematically and accurately under pressure.
- Conveys enthusiasm and positive attitude, and able to inspire others.
- Passionate about the fundraising causes supported by Fundraising.
- Able to work on own initiative, make decisions independently, and think creatively and laterally.
- Excellent team player willing to be flexible to support colleagues in a busy environment.
Knowledge, experience, and qualifications:
- Previous customer service experience.
- Experience of Raiser’s Edge, or a relationship database.
- Experience of managing and motivating the Supporter Care function.
- Knowledge of fundraising operations.
Benefits
- Contributory Pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns.
This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week.
The Charity
A warm and collaborative hospice, with an incredible office in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise c£4.7m.
The Role:
With support from the Head of Supporter Engagement and the SE Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities.
With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis.
Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship.
Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters.
Lead on digital campaigns to recruit and retain new supporters.
Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities.
The Candidate:
Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets.
Demonstrable experience of developing and delivering digital campaigns, supporter segmentation strategies and working with a CRM.
*Please note applications are being reviewed on a rolling basis.*
The hospice offer fantastic benefits including:
12 weeks full pay, followed by 14 weeks half pay. Paternity leave: 3 weeks full pay (statutory qualifying & length of service applies). Additionally, they offer five paid leave for miscarriage and two days for a partner.
Salary sacrifice scheme offering the opportunity to purchase a bike and accessories, with tax free payments spread over a period of time.
Employees with caring responsibilities entitled to two days paid carers leave, to support a dependant.
Flexible working opportunities are available to staff dependent on the Charity's needs.
Free local parking, and discounted lunches.
Each employee receives suitable training and development opportunities.
Life Assurance (Death in Service), equal to annual salary.
Blue Light card offering discounts at various popular brands and stores.
Up to 6% matched pension
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.