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RESPONSIBILITIES:
Strategic Leadership
· Lead and evolve Back Up's Partnerships strategy aligned to organisational objectives.
· Identify opportunities to diversify and grow income across corporate, trusts, statutory and commercial partnerships.
· Contribute to fundraising strategy, budgeting and business planning.
· Monitor KPIs, income targets and pipeline performance.
· Prepare reports and forecasts for senior leadership and trustees.
· Act as core member of the Fundraising Leadership Team.
Corporate Partnerships
· Develop an ambitious corporate partnerships programme.
· Personally secure and steward high-value partnerships.
· Develop compelling partnership propositions.
· Build and manage a robust prospect pipeline.
· Explore sponsorship, commercial collaborations, and pro bono opportunities.
Trusts, Foundations and Statutory Funding
· Oversee the statutory, trusts, and foundations programme.
· Lead the development of high value, complex funding applications.
· Support compelling funding applications across funders.
· Identify new funding opportunities.
· Ensure timely, high-quality reporting and stewardship.
Special Events
· Provide strategic oversight of special events fundraising, for example: Front Row Fashion, the City Dinner, and the Back Up Ball.
· Support the Special Events Manager to maximise income, sponsorship and engagement.
Leadership and People Management
· Lead, coach and develop a high-performing team.
· Foster an inclusive and collaborative culture.
· Set objectives and support professional development, including through mentoring, coaching, and training.
Relationship Management
· Build relationships with partners, trustees and stakeholders.
· Represent Back Up externally.
· Work collaboratively across the organisation.
· Ensure partnerships align with Back Up's values and ethical fundraising principles.
Planning, Performance and Governance
· Manage budgets, forecasts and income pipelines.
· Maintain accurate CRM records.
· Analyse performance and recommend improvements.
· Ensure compliance with fundraising regulation and organisational policies.
· Support the ethical and responsible use of AI and other technologies across the charity to support our ability to deliver for people with spinal cord injury.
PERSON SPECIFICATION
Essential Experience
· Significant experience securing a wide variety of high-value corporate partnerships, statutory, and trust funding.
· Track record of delivering 7 figure income targets.
· Experience leading fundraising or business development teams.
· Experience developing fundraising or commercial strategies.
· Experience managing fundraising special events.
· Experience managing senior stakeholder relationships.
· Experience managing KPIs, budgets, and forecasts.
Essential Knowledge and Skills
· Excellent influencing, negotiation and relationship-building skills.
· Outstanding written communication and presentation skills.
· Strategic thinking and commercial awareness.
· Strong project management and organisational skills.
· Ability to use data and CRM systems to inform decisions.
· Collaborative leadership style.
Desirable
· Knowledge of disability or spinal cord injury.
· Experience with Power BI, Canva, Mailchimp or Asana.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
The Head of Vocations and Discernment will offer national leadership of the ongoing renewal of lay and ordained ministerial vocations in the Church of England. This will include a broad span from encouraging initial enquires through to the smooth operation of national discernment processes.
Leadership
Lead the renewal of ministerial vocations across the Church of England at a national level to ensure the church has the lay and ordained leaders we need to fulfil our vocation to proclaim afresh the Gospel in every generation including this one.
Lead the development and operational excellence of the Shared Discernment and Candidates Panel processes, ensuring that the processes meet the evolving needs of the whole church. This will include personally leading panels on occasion and ensuring that high-quality training for people involved in discernment continues to develop and evolve over time.
Ensure that strong foundations of Christian prayer and discipleship are developed and maintained as key foundations for the renewal and discernment of ministerial vocations in the church.
Build trust and confidence with key stakeholders, especially Bishops and diocesan officers working in vocations and discernment.
Lead the national Vocations & Discernment team, developing and shaping the team as necessary, with a clear focus on delivering the renewal of ministerial vocations that the church needs.
Ensure good safeguarding practice is embedded into the work of renewing ministerial vocations and discernment across the Church of England.
Play an active role in the wider work of the Ministry Development Team, especially as a member of the Ministry Leadership Team.
Represent the Church at a national level on matters of vocations and discernment within the Church of England, with ecumenical colleagues and with wider society.
Management
- Line manage the national Vocations and Discernment Team directly or indirectly as appropriate.
- Manage the Vocations and Discernment budgets with a clear focus on supporting the key objective of renewing ministerial vocations across the church.
Governance
- Synthesise complex information into clear reports, proposals and recommendations for senior governance bodies
- Work in collaboration with the Lead Bishops for Vocations and Discernment and the relevant advisory group(s)
- Ensure that the advisory group(s) actively support the renewal of ministerial vocations, including by ensuring it has the membership it needs and by facilitating regular productive meetings of the group(s).
- Support the work of the Ministry Development Board (who oversee the work of the Ministry Development Team) plus the Archbishops' Council and College/House of Bishops as necessary.
Essential
Skills & Abilities:
- A passionate and convincing advocate of Christian ministerial vocation and prayerful discernment with a capacity to personally prayerfully discern.
- An accomplished inherently collaborative leader who can offer strategic, creative and entrepreneurial leadership which draws on data analysis and is rooted in Christian prayer.
- A proven ability to work fluently across the breadth of Church of England traditions.
- A strong networker who can inspire confidence from a wide range of stakeholders across the church.
- A track record of successfully initiating and implementing change.
- Excellent written and verbal communication skills, with an ability to adapt to a wide range of audiences including formal reports for senior leaders.
- Strong administrative skills, including good familiarity with Microsoft 365/Office and CoPilot.
- An ability to hold a portfolio of high profile work and to progress it at pace, prioritising and delegating well, and adapting and adjusting in response to feedback and experience.
Knowledge/Experience
- A strong fruitful track record of creative nurturing and discerning of ministerial vocations in the Church of England.
- A working knowledge of the Shared Discernment Process
- A proven commitment to serving the breadth of the church and enabling a diverse range of people to pursue their vocations.
- Substantial experience of ministry in the Church of England (lay or ordained).
- An established manager with line management and budget management experience.
- A strong understanding of safeguarding within the Church of England (further training will be provided).
Personal Attributes
- High levels of emotional maturity and self-awareness. Sophisticated handling of conflict and difference.
- Resilience in complex relational environments.
- This post is subject to a genuine occupational requirement (GoR) that the post holder be a committed, communicant member of the Church of England under Part 1, Schedule 9 of The Equality Act (2010), as the post holder will lead on renewing ministerial vocations in the Church of England, including personal engagement in discernment processes, through prayer and appeals to theological and spiritual understandings of the Church and God's way of calling people to lay and ordained ministry.
- Further the post-holder will be engaged in consulting and giving advice to dioceses on vocations based on those same understandings and in the context of prayer, preaching and spiritual/theological advice.
- In light of the GoR above, the post holder will need to have a disciplined pattern of prayer and personal discipleship to sustain them in their ministry and to enable that ministry to be fruitful in the life of the church.
- This role will involve regular travel (including some which require the post holder to be away from home overnight) in England and occasional weekend work.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Circa £60,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as
Business Development Lead. The award-winning Corporate Partnerships team secures and manages long-term, multi-million-pound partnerships, with major UK companies including easyJet, Unilever and Accenture. We have ambitious plans for growth, by adding to and growing our portfolio of truly strategic and pioneering shared-value corporate partnerships.
The Business Development function sits within the wider Corporate Partnerships team and is focused on building the new business pipeline, increasing the variety and volume of our partnerships, ensuring all relationships align with business objectives to deliver for the partner and for children. Reporting into the Head of Corporate Partnerships - Business Development, this role leads the team in developing strategic, long-term partnerships with UK-headquartered companies through building a proactive culture to growth. This role includes line management responsibilities, and role-modelling inclusive behaviours and a growth mindset across the wider Corporate Partnerships Team is a core expectation.
To succeed in this role, you will need to be a confident and strategic relationship-builder, with a proven track record of securing or leading complex, high-value partnerships. You’ll bring a proactive approach to new business, combining commercial acumen with creativity to identify compelling shared-value opportunities for UK-headquartered companies. You should be comfortable leading and motivating a team, role-modelling inclusive and collaborative behaviours, and creating an environment where people can perform at their best. The ability to navigate senior stakeholders, prioritise effectively, and maintain momentum across a dynamic pipeline will be essential, as will a genuine passion for UNICEF’s mission and the impact corporate partnerships can achieve for children globally.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Friday 14 August 2026.
Interview date: First Round Interviews Week Commencing 31 August 2026.
Second Round Interviews Week Commencing 7 September 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

About Medair UK
Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.
Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance.
About the Role/Role and Responsibilities
An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally.
About you
You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose.
Key Activity Areas
Financial Management and Reporting
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Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.
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Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.
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Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements.
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Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.
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Lead the production of statutory accounts and manage the annual external audit process.
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Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns.
Human Resource Management
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Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.
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Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits.
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Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.
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Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies.
Leadership, Governance and Organisational Development
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Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives.
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Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements.
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Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability.
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Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies.
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Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development.
IT & Office Management
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Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate.
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Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSO
Switzerlandas appropriate.
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Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable.
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Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data.
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Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption.
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Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner.
Tasks common to all staff
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Act as an ambassador for Medair UK at all times when liaising externally and internally
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Ensure consistent implementation of the Medair brand across all relevant activities
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Record information as necessary and comply at all times with requirements for handling personal / sensitive data
Qualifications - DESIRABLE
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Vocational qualification in business or financial management / administration desirable
Languages
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Excellent English (spoken and written).
Experience / Competencies – ESSENTIAL
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Significant experience in financial and office administration
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Understanding of UK finance and governance and employment law
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Proficient in finance packages, ideally Quickbooks
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Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor
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Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use.
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Effective people manager and strong leadership skills
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Ability to handle a wide and varied workload, with tight deadlines and competing priorities.
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Capable planner, problem-solver and clear communicator.
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Inspired by and in full agreement with Medair’s Christian values and ethos
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Willing to contribute to the spiritual life of the team including prayer meetings
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Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis
Experience / Competencies – DESIRABLE
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Experience of charity leadership and governance
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Experience in relief / development work
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Understanding of Humanitarian Issues
Salary: £47,000 - £52,000
Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September.
Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office.
Contract Details: Part-Time (3 days 0.6 FTE), permanent
Direct Reports: Operations Support Officer
Only those eligible to work in the UK can apply.
NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian.
Team: Health & Safety and Environment
Location: Remote with regular travel. Approx. A few times a month
Work pattern: Monday-Friday, 35 hours per week
Salary: Up to £75,884.23 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Responsibilities of our Head of Health & Safety and Environment:
- Lead the Health, Safety and Environment team
- To be Cats Protection’s H&S competent person
- Collaborate across the charity to align Health, Safety and Environment plans with our strategy
- Lead the development and implementation of value-adding initiatives and activity
- Own and set the strategic direction for environmental initiatives and plans
- Update and modernise our Health & Safety function and policies
- Maintain expert knowledge and understanding of current and future legislation
- Lead the investigation of significant incidents, including cause, learning and improvement
- Develop and oversee a comprehensive Health, Safety and Environmental training strategy
- Lead the team in the attaining relevant H&S and environment quality standards
About the Health & Safety and Environment team:
The team is a multi-tasking team that undertakes most Health and Safety tasks in-house, working closely with most other teams within Cats Protection. The team is made up of a head of department, senior officer, environment and sustainability lead, administrator and 4 regional officers who cover the whole of the UK. The team deal with the Cats Protection retail outlets, Cat Centres, accident investigations, DSE, branch volunteer enquiries and more.
What we’re looking for in our Head of Health & Safety and Environment:
- NEBOSH diploma or equivalent H&S qualification and chartered ISOH membership
- Significant Health & Safety management experience at a similar head of department level
- Experience leading and developing high-performing teams
- Experience in a complex, multi-site public sector, facilities or charity organisation
- Strong knowledge of all current and emerging Health & Safety legislation and guidance
- Experience of leading the modernisation of H&S services and activities
- Inspirational leader with the ability to build strong relationships
- Ability to plan, develop and implement key Health and Safety, and Environment policies
What we can offer you:
- 26 days’ annual leave plus bank holidays, increasing with service
- A competitive contributory pension scheme and life assurance for peace of mind
- Health and wellbeing support to help you stay well while working remotely
- Flexible working options to support a healthy work–life balance
- Access to discounted pet insurance to help care for your pet’s health
Learn more about our full reward package
Application closing date: 10th August 2026
Virtual interview date: w/c 31st August 2026
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. anonymised application form
2. video screening
3. virtual interview
Please note, the process may change slightly dependent on application numbers.
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Salary: Starting at £66,920, raising to £77,555
Hours: 37 hours per week (full-time)
Contract: Permanent
Location: Family Action Head Office, London N1 7GR.
Our office space is wheelchair accessible. We typically work two days a week in the office, but offer the flexibility of home-working anywhere within the UK.
FAMILY ACTION AND THE ROLE'S IMPACT:
At Family Action we support people through change, challenge or crisis. It is what we have done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
MAIN RESPONSIBILITIES:
- This is an important senior role in Family Action. As Deputy Director of People, you will lead on all People matters at Family Action, encompassing HR, EDI, volunteers and Learning & Development. You will report to the General Counsel & Director of Systems.
- Your role will be varied, exciting and incredibly worthwhile. At its heart is a commitment to delivering high-quality outcomes, and the opportunity to make a meaningful difference within our organisation, benefiting staff, volunteers and those who use our services. You will be working with managers at all levels to influence, inform and plan work across the entire organisation.
- We are looking for someone who is motivated and who can draw learning from a range of sources and analyse evidence within its wider organisational context. You will bring substantial Human Resources experience and a strong track record of developing and delivering People strategies. You will be skilled at leading through complexity, navigating change, understanding organisational challenges, and developing effective plans that support continuous improvement.
For the main requirements of the role, please see the job description and person specification.
BENEFITS:
- an annual paid leave entitlement of 30 working days plus bank holidays (FTE)
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation which strives for excellence in all we do and operates with mutual respect.
TO APPLY:
- Click the ‘Apply’ link below and fill out our digital application form
- Closing Date: 16 August 2026 at 23.59
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Do you believe communities are central to preventing violence and creating safer neighbourhoods? Salford CVS is looking for a Development Worker (Violence Reduction) to support a community-led programme in Little Hulton, working alongside young people, residents and local organisations to identify priorities, shape solutions and drive positive change.
You'll build relationships, facilitate community engagement and co-design activities, amplify youth and community voices, and help local partners deliver initiatives that address the root causes of violence. If you're passionate about working with young people, strengthening communities and making a lasting impact, we'd love to hear from you.
Main purposes of the post
To support the delivery of the community-led violence reduction programme in Salford, working with young people, communities and VCSE partners in Little Hulton.
The Greater Manchester Combined Authority and Greater Manchester Violence Reduction Unit worked with 10GM, other VCSE providers and local communities to co-design our approach to a community-led violence reduction programme. The programme is one of the Violence Reduction Unit’s flagship projects across Greater Manchester and is in line with the ambitions of the Greater Manchester Violence Reduction Strategy and Public Service Reform programme to involve communities to identify priorities, problem solve and direct investment and interventions accordingly. In Salford, the programme will be delivered within Little Hulton.
Hours: Part-time, 18.75 hours per week.
Days: To be confirmed (core hours are worked between 8am – 6pm, Monday to Friday).
Contract: 1-year fixed-term contract, subject to the successful completion of a 3-month probationary period.
Place of work: Salford CVS’ offices in Eccles and within Little Hulton.
The Benefits of Working for Salford CVS:
- 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
- Enhanced company sick and maternity pay, subject to terms and conditions of service
- Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle to Work scheme
- Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture - we respect and support one another to do the best we can
We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.
For further information and to apply, please visit our website via the ‘apply’ button.
Closing date: Noon on Wednesday, 26th August 2026.
Interviews: Tuesday, 8th September 2026 - in person at Salford CVS’ offices.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Head of Operations
Responsible to: CEO
Hours: 35 hours per week
Salary: £45,000 - £48,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: Enhanced DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.
The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.
In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.
This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
- Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
- Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
- Oversee training and development needs and budgets.
- Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
- Create a positive working environment in which equity and diversity are promoted and staff can do their best.
Project management
- Project-manage the further development of new advice and active ageing services in Haringey borough.
- Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
- Contribute to the organisation and running of regular community and fundraising events.
- Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
- Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.
Quality and service delivery
- Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
- Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
- Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
- Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
- Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
- Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.
Operational leadership
- Advise the CEO on all staffing and service-delivery issues.
- Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
- Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
- Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
- Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.
These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Woman’s Trust is a leading mental health charity supporting women affected by domestic abuse. For nearly 30 years, we have provided free, trauma-informed counselling, therapeutic groups, and workshops to help women rebuild their emotional wellbeing. Led by and for women, we support over 900 women and children annually, with an income of £1.4m and a dedicated team of 40 staff.
We are seeking a Head of Fundraising and Development to lead our fundraising team and play a key role in our Senior Leadership Team. You’ll be joining Woman’s Trust at a pivotal moment, as we build on nearly 30 years of specialist expertise to meet growing demand, expand our services for women and girls, and extend our influence through training, research, partnerships and policy to create lasting change. As demand for our services grows, we aim to double the number of women we support annually, achieved in part through growing our income.
Your responsibilities will include:
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Developing new funder and partner relationships across trusts, foundations, statutory bodies, and corporates.
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Strengthening existing relationships to secure sustainable, multi-year funding.
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Leading fundraising growth, aiming for £3m by 2027/28.
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Collaborating with the CEO, trustees, and Senior Leadership Team to shape fundraising strategy and operational delivery.
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Leading an passionate team of fundraisers to maximise income generation opportunities.
We seek a highly motivated, ambitious fundraiser with proven experience at a senior level, securing five- and six-figure and multi-year grants. You should be skilled in relationship building, with a keen interest in communicating and influencing key stakeholders to create strategic partnerships that align with priorities. An interest in mental health and supporting women affected by domestic abuse will be essential.
This is an excellent opportunity for a talented fundraising professional looking to develop in a leadership role, or an experienced Head of Fundraising eager to grow their impact and career as we do. You will join a passionate, collaborative team working to create lasting change.
We offer:
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A supportive, inclusive, and collaborative work environment including a dedicated Senior Leadership Team and Board, including a CEO with a fundraising background, alongside trustees with fundraising expertise and a focus on providing income generation and partnership insights.
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The opportunity to shape and expand our fundraising function, developing your career in the process.
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A chance to make a real impact on the lives of women and children.
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Good benefits, including:
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Hybrid & flexible working
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25 days holidays + 3 days at Christmas + Public holidays. Annual leave increases by 1 day after 5 years, and then by 1 day per year up to amaximum of 30 days.
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Enhanced sick pay
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Cycle to work scheme
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Employee Assistance Program (EAP)
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Individual staff professional development budget and mandatory job-related training.
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If you would like to learn more about the role and how to apply, please download the full appointment brief and speak to our retained consultant, Ami Jenick at People Beyond Profit.
If you are an ambitious fundraiser ready to drive growth and transform the lives of women and children, we would love to hear from you!
Closing Date: 31 August 2026
People Beyond Profit Converations:3-10 September 2026
Woman’s Trust Interview:
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First stage: 22nd September 2026 (Online)
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Second stage: 28 September 2026
Are you passionate about developing people and helping them reach their potential? Can you create learning opportunities that improve performance, build confidence and strengthen organisational capability?
North Yorkshire Citizens Advice & Law Centre provides free, confidential and impartial advice to around 25,000 people each year, helping people find a way forward with issues including money, benefits, housing and employment. As an independent charity rooted in our communities, we’re committed to improving lives while continually developing our people and services.
We’re looking for an experienced learning and development professional to lead our organisation-wide approach to learning and development. As a member of our Senior Management Team, you’ll shape how we develop our employees and volunteers, ensuring colleagues have the knowledge, skills and confidence to deliver high-quality services. You’ll work closely with managers to strengthen leadership capability, improve learning across the organisation and support continuous improvement. You’ll also provide strategic oversight for a number of organisational projects, ensuring they are effectively governed and aligned with our organisational priorities.
Whether you’re already leading learning and development or you’re ready to take the next step into a strategic leadership role, this is an exciting opportunity to make a lasting impact on our organisation and the communities we serve.
This role can be undertaken remotely from within the UK. Hybrid and office-based working are also available, if preferred, from our offices in Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby.
Applications closing date: 13 August 2026 (9.00am)
Reserved interview dates: 24-25 August 2026
Assistant Head of Fundraising (Public Fundraising)
Salary £57,574.79 per annum
LocationLondon/Hybrid
Weekly Hours35
The Vacancy
Job Title: Assistant Head of Fundraising (Public Fundraising)
Location: London/Hybrid
Salary: £57,574.79 per annum
Weekly Hours: 35
Reference: YMC1212513
An exciting moment to join us
YMCA England & Wales is entering one of the most exciting chapters in its fundraising history, launching our ambition to create 10,000 new homes for young people. Working alongside local YMCAs, we will support the development of new accommodation across the federation, helping young people move towards independence.
This role sits at the heart of that ambition.
You will lead the fundraising behind two critical components of the 10,000 Homes programme:
• Securing income from the public to build and sustain a central Centre of Expertise (mobilisation team), supporting local YMCAs to develop and deliver housing projects.
• Raising capital from individual supporters, mid-level donors and major donors to grow a replenishing national fund that provides upfront investment to unlock housing developments across the federation.
At the centre of this is the 10,000 Homes Fund: a bold, housing-focused proposition that offers the public a clear and tangible way to support young people into safe, stable accommodation. You will be responsible for growing this proposition, ensuring it resonates strongly with supporters and inspires giving at all levels.
You will lead an integrated public fundraising approach, bringing together individual giving, mid-level and major donors into one compelling, housing-led narrative. A key part of the role will be translating a complex, federated model into a simple, emotional and compelling case for support that connects with people’s motivations to give.
We’ve established strong early foundations and are now ready to scale. This role offers the opportunity to take a high-potential public fundraising proposition to the next level -expanding its reach, deepening supporter engagement, and unlocking significant new income.
We are looking for someone who is creative, data-driven and passionate about engaging the public to drive meaningful change for young people. We’re looking for someone comfortable working in a federated environment, with the ability to simplify complex ideas into compelling messages for the public.
The role
As Assistant Head of Fundraising (Public Fundraising), you will lead and inspire a team of talented fundraisers, deputising for the Head of Fundraising and taking ownership of our most ambitious programmes:
The 10,000 Homes Fund driving forward our flagship proposition across individual giving, cash appeals and mid-level audiences.
Major Donors shaping the strategy for high-net-worth relationships, new giving circles and development boards.
RoomSponsor, YMCA’s flagship regular giving product, now in its third year of an ambitious growth strategy. You will oversee a unique partnership model across 45 local YMCAs, support the income distribution process, and see first-hand the impact of your work through a programme that directly supports young people with safe accommodation.
Legacies working with the Senior Fundraising Manager and Head of Fundraising to define and grow what is set to become a landmark legacy programme.
This is a hands-on leadership role: you will set direction, manage budgets, develop your team, while also being prepared to step into delivery when it matters most. You will balance strategic oversight with practical execution, ensuring programmes are both ambitious and deliverable.
About you
You are an experienced public fundraising professional with a strong track record in individual giving or direct marketing, alongside a well-developed understanding of major donor fundraising. You know how to bring different disciplines together behind a single proposition and deliver results.
You are an effective and confident leader, able to build, motivate and develop high-performing teams. You create clarity, set high standards, and support others to do their best work, stepping in when needed and leading from the front.
You are at your best when driving a clear proposition forward. You are excited by the opportunity to take a compelling idea and translate it into something that engages the public, inspires generosity and delivers sustainable income.
You are energised by a challenge, comfortable with complexity and working in a federated environment, where success depends on strong relationships and shared ownership. You are skilled at working with partners, whether agencies, internal stakeholders or local YMCAs, and know how to align people around a common goal.
You combine strategic thinking with operational delivery. You are data-driven, using insight and performance to shape your decisions, and confident working with (and occasionally building) financial models to plan, test and scale activity. You bring both creativity and discipline, generating new ideas while ensuring they are grounded, deliverable and effective.
Above all, you are a strong communicator and influencer. You can simplify complex ideas into clear, compelling messages, build confidence with colleagues and stakeholders, and position fundraising as a critical enabler of impact.
Why join us now
YMCA is the oldest and largest youth charity in the world, serving communities across England and Wales every day. The fundraising team is geared up for success, the strategy is set, the proposition is proven, and the results are already coming in. What we need now is a leader ready to take this momentum to the next level.
YMCA England & Wales is committed to equality and valuing diversity. We welcome applications from all backgrounds.
Our recruitment process is anonymised and candidates' names are hidden. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


Child Bereavement UK is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role will play a vital part in helping Child Bereavement UK turn up the dial across our Regional Fundraising team.
The Head of Regional Fundraising is responsible for overseeing our team of Regional Fundraising Managers and Challenge Events team to maximise income from community groups and associations, businesses and individuals as well as leading the growth and diversity of the challenge events portfolio.
Alongside leading the regional team, you will also be the main point of contact for our team of Community Ambassador Volunteers. You will work with them to keep them engaged, inspired and active with great training, communication, and by providing them with the tools, materials and resources they need to fulfil their roles across the country.
You will develop outstanding supporter relationships and delivering long-term sustainable income through innovative, audience led fundraising.
Main Responsibilities
Leadership
· To lead and inspire the Regional Fundraising team fostering a collaborative and high performing culture that delivers against income and objectives
· Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles
· Undertake quarterly reviews for all direct reports
Regional Fundraising
· Grow sustainable income by inspiring individuals, groups, schools, businesses and volunteers to support our work
· Build meaningful relationships and provide outstanding donor care from first contact through to long-term stewardship
· Lead on the strategy and development of Fundraising Committees across the country
· Lead the development of all fundraising products, propositions and community and events, to effectively acquire and engage our mass audience target markets
· Working alongside the Volunteer Manager lead on the recruitment and retention of the Community Ambassadors programme
· Use innovation and donor and market research to help define and shape Child Bereavement UK Regional fundraising offer
· Maximise income, by overseeing the development of key income sources, including community, challenge events and regional challenge events
· Drive an innovation-focused culture, constantly evolving our product offerings to expand the charity’s reach and impact
· Maintain up-to-date knowledge on sector and market trends, the legal environment impacting on public fundraising and ensure compliance with standards determined by Fundraising Regulator
Strategy, Planning and reporting
· Develop and execute bold strategies to grow the charity’s Regional Fundraising portfolio, optimising supporter journey and maximising income generation
· Develop case for support information and tools for effective ways of working, including approval processes
· Work with the Director of Income Generation to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones
· Oversee the development of supporter journeys and stewardship of all Regional audiences and key community relationships to maximise retention and ensure long-term income growth
· Identify and develop new income generating opportunities across Regional Fundraising
· Ensure that we provide an excellent supporter experience to all our supporters, regardless of value
· Proactively manage all aspects of Regional Fundraising to increase our supporter base and maximise income
· Coach, train and inspire your colleagues across the organisation on the importance of excellent supporter care.
Person Specification
Essential
· A proven track record in Regional or Community fundraising roles leading on the development of new, successful programmes
· Demonstratable strong strategic planning skills and the ability to develop and implement long-term strategies to achieve fundraising targets and enhance the charity's mission
· Proven leadership and people management skills, with experience in overseeing multi-disciplinary teams. Essential experience includes team leadership, staff motivation, setting clear objectives, and fostering a collaborative work environment
· Experience in effectively developing, managing and reporting complex income and expenditure budgets
· Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills
· Excellent relationship-building and stakeholder management skills
· Excellent analytical skills, making informed and balanced decisions or recommendations, understanding the impact of
· decisions
· Understanding of the importance of delivering a positive supporter experience and experience in creating and delivering stewardship plans
· Experience of identifying and delivering innovative approaches
· A proactive and results-driven mindset.
Desirable
· Experience in managing, supporting, developing and motivating colleagues in a digital first organisation
· Experience of salesforce or other similar CRM systems
· Evidence of continued professional development
Benefits
· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 12th August 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Put simply, there is nowhere else quite like it. Seven acres of park, playgrounds and Grade II listed community buildings, tucked into the heart of Bloomsbury, dedicated entirely to children and families and where no adult can enter without a child.
It has been this way since 1936 and our jobs and potentially yours, as our new Head of Estates, is to protect this sanctuary for children and young people for generations to come.
This isn’t your average Head of Estates role – it’s a role for someone that cares deeply about their work and someone who will thrive on the prospect of developing and protecting this iconic space for children and young people. The prospect of being able to see the tangible impact of your work in bringing joy to thousands of children and families across London, will hold huge appeal.
What you’ll be doing:
• Overseeing the day-to-day compliance, management and maintenance of our park, playgrounds, sports facilities, and Grade II listed buildings.
• Leading a small, multi-skilled Grounds and Facilities team — recruiting them, developing them, and building a culture they're proud to be part of.
• Overseeing contractors and capital works, from routine repairs to major building projects.
• Sitting on the Senior Management Team to shape the charity's strategic plans.
• Looking after a grounds and facilities budget of c.£400K.
• Acting as one of four Designated Safeguarding Leads, because looking after this site
means looking after the children in it.
Who we’re looking for:
• An inspiring leader, capable of galvanising and getting the best out of our small but agile team – you’ll thrive on managing people, seeing your team as your greatest asset.
• A systems person, who knows that quality systems and structures are key to consistent, high quality facility management
• Someone who sees the bigger picture but also knows how to balance this with a hands on operational approach when needed.
• Someone with an exceptional attention to detail – you’ll see things that others don’t, set standards at the highest level and help others understand why quality matters.
• An experienced facilities professional, capable of balancing the demands of managing a complex, public space and heritage site.
• A team player – someone with the conviction to own what they do but who also understands
the value of working and learning from those around them.
A safe space for children and young people to learn, grow and have fun since 1936.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.
Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.
As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.
Purpose of the role
The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.
Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.
This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.
Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.
Key Responsibilities
Programme Coordination
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Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.
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Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.
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Respond to day-to-day operational issues and work with colleagues to resolve them effectively.
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Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.
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Maintain accurate programme records, schedules and systems.
Volunteer Recruitment and Support
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Coordinate the recruitment and selection of volunteer facilitators.
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Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.
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Build positive relationships with volunteers, providing regular communication, encouragement and practical support.
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Coordinate volunteer meetings, communications and other opportunities for connection and development.
Training, Coaching and Quality Assurance
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Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.
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Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.
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Support volunteers to develop their confidence, skills and understanding of the Frazzled model.
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Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.
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Help maintain the quality, consistency and integrity of all Frazzled meetings.
Programme Development
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Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.
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Review feedback, observations and programme data to identify opportunities for improvement.
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Help develop resources, guidance and processes that support volunteers and improve programme delivery.
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Help promote Frazzled sessions, both face to face and online.
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Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.
Team Contribution
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Work collaboratively with colleagues across the organisation to deliver high-quality programmes.
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Manage the volunteer and public inbox
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Support organisational projects and events where appropriate.
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Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.
Person Specification
Essential
We're looking for someone who has:
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Experience coordinating programmes, projects or services.
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Experience recruiting, supporting or managing volunteers, staff or facilitators.
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Experience delivering or coordinating training, workshops or learning activities.
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Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.
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Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.
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Confidence giving kind, constructive feedback and having sensitive conversations when needed.
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Good judgement, emotional intelligence and the ability to handle confidential information appropriately.
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Experience improving systems, processes or ways of working.
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Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.
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A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.
Desirable
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Experience working within the charity, mental health or wellbeing sector.
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Experience coordinating or supporting volunteers.
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Experience facilitating groups or delivering training.
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Knowledge of safeguarding in a community or volunteer setting.
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Experience using data and feedback to improve services.
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Understanding of coaching, learning and development or reflective practice.
Please submit a CV and answer the questions attached to this job listing - we would recommend answers of no more than 200-300 words.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
