Head of training and development jobs
This is a practical, hands-on leadership role at the heart of Richmond CVS’s work with local charities and community groups. The postholder will lead our support to voluntary, community and social enterprise (VCSE) organisations across the borough – helping them to grow stronger and more sustainable.
The main focus of the role is to strengthen the fundraising skills and income generation of local organisations, alongside providing high-quality advice on governance, planning and strategy. The role requires curiosity, creativity and strong problem-solving skills to help organisations find practical solutions to real-world challenges.
Richmond CVS already works with a range of experienced consultants and trainers and has an established suite of training resources. The postholder is not expected to be an expert in every aspect of charity management. A key part of the role is to coordinate and facilitate this support, drawing on specialist expertise where needed, while providing direct advice particularly in relation to fundraising and the fundamentals of good governance.
Working with a small, passionate team, you will deliver support, facilitate learning and manage projects that make a real difference to grassroots groups.
Key Responsibilities
Organisational Support
· Provide practical tailored advice and support to VCSE organisations on governance, fundraising, income generation, and strategic planning.
· Help groups to identify funding opportunities and develop strong, realistic funding applications
· Support organisations to become more sustainable and resilient
· Develop clear resources, toolkits and guidance
· Ensure all support is inclusive and accessible
Training & Events
· Oversee and coordinate a high-quality programme of training and learning opportunities
· Work with an established network of external trainers and consultants to deliver specialist training
· Facilitate meetings, workshops and network events where appropriate
· Develop new learning opportunities based on emerging needs
· Maintain and develop existing Richmond CVS training materials and resources
· Promote peer learning and collaboration across the sector
Project & Programme Management
· Lead and manage capacity building projects from start to finish
· Ensure projects are delivered on time, within budget and to agreed outcomes
· Monitor and evaluate impact and produce reports for funders
· Oversee external consultants and specialist support ensuring quality and consistency
· Identify opportunities for new funded projects
Leadership & Team Management
· Lead and support a small, committed team
· Coordinate workplans and priorities
· Provide supervision, support and development for staff
Partnerships & Stakeholder Engagement
· Build strong working relationships with Richmond Council, the NHS and other partners
· Represent Richmond CVS at meetings and networks
· Facilitate networking and collaboration across the VCSE sector
· Encourage digital skills and innovation across the sector
Income Generation & Operations
· Lead on income generation for capacity building work
· Contribute to funding bids and proposals
· Support budget planning and financial monitoring
· Ensure compliance with organisational policies and procedures
PERSON SPECIFICATION
Essential Criteria
Experience & Knowledge
· Significant experience of working within the VCSE sector
· Strong practical experience of fundraising and bid writing
· Experience of helping organisations improve income generation and sustainability
· Experience of managing or supervising staff or volunteers
· Experience of developing, coordinating or facilitating training and learning opportunities
· Good understanding of the principles of charity governance and good management practice
· Confidence in using digital tools to support organisations
Skills & Abilities
· Excellent communication and presentation skills
· Strong problem-solving skills and a solutions-focused approach
· Curiosity and a genuine interest in understanding organisational needs
· Ability to build positive relationships with a wide range of stakeholders
· Ability to recognise when specialist expertise is needed and work effectively with external trainers and consultants
· Strong organisational and time management skills
· Ability to manage multiple priorities and meet deadlines
· Commitment to equity, diversity and inclusion
Desirable Criteria
· Knowledge of the Richmond upon Thames VCSE sector
· Experience of working with local authorities or the NHS
· Experience of grant assessment or management
· Understanding of charity law
· Experience of hybrid working environments and flexible team management
· Relevant qualification in fundraising, charity or project management
Personal Qualities
· Curious and keen to learn
· Resourceful and solution-focused
· Approachable and supportive
· Passionate about the VCSE sector
· Flexible and willing to get involved where needed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About MAP
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.
We are now responding to the largest emergency in our history. Over the last two year, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity.
At the forefront of this effort is MAP’s UK Programmes Team – shaping public narratives, protecting and strengthening MAP’s reputation, and ensuring that the voices of our colleagues and the Palestinian communities we serve are heard worldwide.
About the role
MAP is looking for a professional institutional funding manager with vast experience in securing bilateral and multilateral grant and a track record of achieving income targets. As the Head of Institutional Funding, you will play a crucial role in leading the development and execution of MAP's institutional funding strategy. Your responsibilities will include establishing and nurturing relationships with key institutional donors such as UN agencies, FCDO, SIDA, and Irish Aid, as well as crafting compelling project proposals and ensuring compliance with all contractual and reporting requirements.
About you
You will have extensive experience in securing grants from institutional donors, particularly in emergency response, relief, and rehabilitation projects. You will demonstrate a track record of success in developing institutional donor funding strategies and managing funded projects, along with excellent communication and relationship-building skills. Most importantly, you should share MAP's deep commitment to making a positive impact in the lives of Palestinians.
In return, MAP offers a competitive salary and benefits package, providing the opportunity to lead impactful projects and initiatives within a collaborative and supportive work environment. Join us in our mission to support Palestinian communities in need.
How to Apply
Please submit your CV before the deadline of 12:00 noon GMT on 3rd February 2026.
Interviews will take place on Microsoft Teams on 17th February 2026.
If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact our Recruitment Team.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Hours: Full time (30 hours over 4 days)
Location: Flexible across England, Wales and Northern Ireland
Salary: Regional £49,202 to £53,252 per annum, or London £52,500 to £56,550 per annum
(London salary applicable to candidates who live in London or are based in the London office a minimum of two days a week)
The role:
This is a great opportunity to join the UK’s biggest grassroots network dedicated to protecting people and planet at a critical time for our world.
We’re looking for an experienced high value fundraiser and team leader to join Friends of the Earth as our Head of Major Giving. The role will focus on growing income and leading our passionate and well-established high net worth team, which covers Philanthropy, Trusts and Foundations and Strategic Partnerships.
You’ll be responsible for developing the Major Giving strategy, retaining our loyal supporters and attracting new, long-term funders by refreshing the stewardship and cultivation programme to encourage deliver on our growth plans in line as we develop a new strategy to answer the challenges in the external environment and ensure that we have the funds to respond to the crises of climate, nature and inequality.
We are developing a new organisational strategy, building on our proud history of working with communities to achieve change. We have longstanding partners and loyal supporters to bring with us as we evolve to meet the challenges and deliver the urgent action needed to deliver our mission.
Key Skills and Attributes we’re looking for:
- Experience of motivating and inspiring team members to achieve high, sustainable performance.
- Collaborative and skilled at working cross organisationally and building strong internal relationships.
- A good networker and ability to work in true partnership with grassroots organisations and funding partners.
- Demonstrable experience of significant income growth and pipeline development.
- Experience of, or knowledge of campaigning organisations would be an advantage as well as organisations going through strategic change.
The team:
The Major Giving team consists of 12 people with five direct reports, leading the sub-teams of Philanthropy, Trusts and Foundations, Strategic Partnerships and our Events function. Your team sits within the Income Generation Directorate, and you’ll work closely with colleagues across that Directorate and with our Policy & Campaigns Engagement and Community & Network Directorates. You will play a key role in promoting a culture of philanthropy and partnerships across the entire organisation as together, we strive to create lasting change in the fight against climate and nature crisis.
For more information, please see the detailed candidate information pack.
Closing date: Monday 23rd February 2026 (23:59).
Please note we only accept applications via the Friends of the Earth Application System.
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, additional leave for sustainable travel, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.


The client requests no contact from agencies or media sales.
Are you a Product Development Manager looking to make a significant and critical impact?
RCR Learning supports the professional development of clinical radiologists and oncologists throughout their careers. We design and deliver in person, live online and blended programmes - short courses, lecture series and conferences - rooted in the realities of clinical practice. We’re ambitious to grow, and are investing to expand our needs led, commercially sustainable portfolio.
In this is hands-on role you’ll shape our portfolio, drive innovation, and design high-impact courses that improve patient care.
What you’ll do:
- Manage the new product development (NPD) process for new learning programmes - owning the pipeline from horizon scanning and opportunity selection through to design, piloting and evaluation.
- Lead the end-to-end design, development and pilot delivery of CPD courses, working closely with our course delivery teams.
- Collaborate with and coach SMEs (clinicians), using your learning design expertise to design high-impact, innovative short courses.
- Conduct market/user research and testing to ensure products meet demand, demonstrate educational impact and are financially viable.
- Lead go to market (GTM) planning and launches for new short courses to achieve commercial targets.
What you’ll bring
- Proven success in developing programmes which blend educational rigour with industry/market relevance.
- Strong experience in learning design and education programme development
- Commercial acumen and a user-focused mindset.
- Excellent stakeholder management and communication skills
- The ability to lead and inspire cross functional teams.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Hearing Dogs for Deaf People – Head of Acquisition
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: Circa £56,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is to build confidence, companionship and connection for people with hearing loss, is seeking a Head of Acquisition to lead and grow recruitment across individual giving, legacy and regular giving channels, as well as attracting new volunteers and service users.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.
Following a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving programme within the Performance Marketing and Communications Directorate, to enable them to transform many more lives across the UK.
Playing a pivotal role in this transformation, the Head of Acquisition will drive sustainable income growth through innovative, data-driven acquisition campaigns targeting new supporters, donors, lottery players and legacy pledgers that deepen engagement and bring the charity’s brand story to life. The role will ensure that every acquisition activity clearly communicates the impact of Hearing Dogs’ work, connecting supporter action to life-changing outcomes for people who are deaf or have hearing loss. At the same time, the post-holder will be responsible for championing strategies to reach more people who can volunteer for, and benefit from, the charity’s vital services.
The ideal candidate will be a leader in supporter or customer acquisition in a not for profit or commercial environment, with a strong track record in delivering successful campaigns across multiple channels, including digital, face-to-face, direct marketing and fundraising products (eg lottery, legacy and regular giving). You will have experience in developing strategic investment cases and multi-year acquisition strategies, grounded in data insight and performance engagement. You will have also have a background in brand-led campaigns and communicating organisational impact to engage and convert audiences. Finally, you will have excellent communication and relationship management skills.
This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 16th February, 9.00 am.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Muscular Dystrophy Support Centre (MDSC)
Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.
The Role
We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.
Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.
Head of Delivery JD
Key Responsibilities
- Provide strategic and operational leadership for MDSC’s service delivery portfolio
- Lead and manage delivery teams, ensuring consistent, high-quality performance
- Oversee safeguarding, risk management, health & safety and regulatory compliance
- Develop and maintain quality systems, audits and performance frameworks
- Champion meaningful service-user involvement and co-production
- Lead service development, mobilisation and change management initiatives
- Build productive relationships with commissioners, funders and partners
- Oversee service budgets, financial planning and sustainability
- Support staff development, supervision and performance management
About You
You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.
You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.
What We Offer
- A senior leadership role with real influence and responsibility
- The opportunity to shape and grow impactful services
- Supportive, values-driven organisational culture
- Pension contribution
- Annual leave entitlement plus bank holidays
- Ongoing professional development
Safeguarding
This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.
We work together to support people affected Muscular Dystrophy, creating an environment where full potential and optimal well-being can be achieved, t

Full time, 35 hours per week
Fixed Term Contract - 7 months
Grade FL, Salary £35,500 per annum
Location: London with hybrid working (minimum 2 days per week in the office)
Closing date: 5.00pm on Monday 02 February 2026
Interview date: Week commencing 09 February 2026
The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 55,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.
As part of the Training and Registration team in the Education Directorate, this role will be responsible for monitoring and assessing applications for Certificates of Completion of Training (CCT) and providing specialist advice and guidance while contributing to ongoing improvement in GP training and registration.
- Do you have experience of working in a regulatory or statutory environment handling complex issues?
- Can you evaluate written evidence and write clear, logical, accurate and persuasive responses and reports?
- Have you worked in a customer facing environment with senior professionals?
You will manage and prioritise a constant caseload of applications and related queries, exercising sound judgement and decision-making while working to deadlines in a high-risk environment. In addition, you will play an active role in improvement initiatives including data analysis and stakeholder engagement.
Educated to GCSE / A level standard or equivalent (including English and Maths), you will have excellent prioritisation and organisational skills and be able to communicate clearly and diplomatically. You must be able to work efficiently and accurately under pressure and demonstrate confidence in making informed decisions. Knowledge and understanding of GP training and registration processes are desirable.
The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.
A full job description for the role is included in the Candidate Pack.
To apply, please click 'Quick Apply' and complete the application form.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
~ Building a sustainable future for general practice ~
The client requests no contact from agencies or media sales.
The Head of Advocacy, Awareness and External Relations is a senior leadership role within AtaLoss, working closely with and reporting directly to the CEO. The post-holder will lead work across the public, bereavement and commercial sectors to deliver AtaLoss’ strategic outcomes by:
- providing national leadership in bereavement awareness, advocacy and policy influence, including through Parliament, the APPG and the media
- strengthening the website as the UK’s trusted gateway for bereavement support, ensuring accessible, high-quality content and effective signposting
- enabling holistic bereavement support in communities and workplaces through partnership development, training and the growth of Bereavement Friendly Communities
- contributing to organisational sustainability through income-generating training, cross-sector partnerships and effective external engagement.
The role sits at the heart of AtaLoss’ mission to ensure that every bereaved person can access the right support at the right time, and to position bereavement as a public health issue requiring timely, coordinated and understanding response.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of HR at the Donmar Warehouse will partner with stakeholders across the organisation to support an excellent standard of staff management, welfare and engagement. Using proven skills and experience in HR generalism, recruitment and organisation design, the role will support the overarching strategy of the Donmar with a fit for purpose HR business plan and manage the full employee lifecycle.
The role will deliver on all aspects of HR operations, using a blended approach of staff welfare and culture with compliance and due diligence to keep our people and our organisation safe and thriving. The standalone role encompasses the full lifecycle of HR activity which includes business partner and business planning, through to administration and support of relevant workflows. The post works closely with the Head of Inclusion and Skills to ensure our training programmes are relevant, effective and embedded.
Terms: 30 hours worked across 4 out of 5 weekdays per week
Salary: £55,000 37.5 FTE (this would be pro rata for 30 hours a week)
Applications Currently Scheduled to Close at 10am on Monday 9 February
Round One Interviews: Monday 16 February and Tuesday 17 February
Round Two Interviews: Tuesday 24 February
Ideal start date: end of March/early April (please contact us if you have any questions about this)
We would ideally like a candidate who can start in post at the end of March/early April. We will consider applicants who are available for a staggered start or significant handover if not available at this exact time.
We reserve the right to close the advert early if we receive enough suitable candidates to shortlist and may recruit on a rolling basis.
The client requests no contact from agencies or media sales.
The Role
The Law Society is seeking an experienced Head of Governance to lead our governance and executive office functions into a modern, smart and efficient future.
This newly created and pivotal leadership role is responsible for strengthening our governance capability, embedding best practice across the organisation, and ensuring the highest standards of oversight, transparency and strategic alignment.
Reporting to the General Counsel, the Head of Governance will combine advanced leadership capability with excellent communication, technological and risk-management skills. You will shape how our Board, Council and committees engage with the organisation, ensuring they are supported to deliver robust oversight and drive our strategic priorities.
This is an exciting, career-defining opportunity to make a significant impact by building a governance function that adds real value to decision-making and champions continuous improvement across the organisation.
Please refer to the job description for further information.
What we're looking for
We're seeking someone with proven leadership and line-management experience, with the ability to motivate and develop high-performing teams.
You will have extensive experience leading governance functions in complex organisations, alongside thorough knowledge of formal governance rules, frameworks and best practice.
You will also have significant experience working with senior leaders, Office Holders, Board Chairs or equivalent, and managing Boards and committees. You will be adept at balancing competing priorities and experienced in leading organisational change.
As a key stakeholder for the Governance team, you will bring a strong strategic mindset and play a central role in strengthening relationships between the Governance team and the wider organisation.
What's in it for you
This is an excellent opportunity to join an organisation that has recently achieved Gold accreditation from Investors in People, recognising our commitment to being an employer of choice for people who want to make a meaningful difference.
You will join an organisation with a strong reputation for excellence, a commitment to equality, diversity and inclusion, and a culture built on clarity, trust and respect.
We offer hybrid working (two days per week in our London office), a generous flexible benefits package, a positive working environment and opportunities for career development within a professional and supportive organisation.
The Law Society has partnered exclusively with Mackie Myers to recruit this role.
To apply, please visit:
A place to make a difference
Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.
As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).
What you’ll be doing:
• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service
Salary
The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager
REF-226 304
The British Psychological Society (BPS) is the learned society and professional body for psychology and psychologists in the UK. We use high‑quality research, data and insight to empower our members and strengthen the impact of psychology. By championing rigorous evidence, high standards and best practice, we raise the profile of the discipline and its contribution to society.
About the Role
We are seeking an exceptional strategic leader to join us as Head of Research and Analysis. This pivotal role will strengthen the evidence base for psychological practice, enhance member value and inform policy and strategic decision‑making across the organisation.
You will lead a multi‑disciplinary team of researchers, insight specialists and data analysts to deliver high‑quality research, analysis and evaluation. Your work will shape our understanding of the psychological workforce across the UK, support the development of products and services, and generate the evidence needed to influence policy and the wider research landscape.
This is an exciting opportunity for a visionary leader who can combine methodological expertise with the ability to translate insight into meaningful impact.
What You’ll Do
- Lead the development and delivery of the BPS Research and Analysis strategy.
- Oversee research standards, quality assurance processes and learned society functions, including awards and grants.
- Design, commission and deliver complex mixed‑method research and evaluation projects.
- Analyse internal and external datasets to generate actionable insight for policy, workforce planning and strategic development.
- Provide research, ethics and evaluation advice to member networks.
- Deliver market research and behavioural insights to inform member engagement.
- Build a horizon‑scanning function to identify emerging trends, risks and opportunities.
- Lead and develop a high‑performing team, manage budgets and oversee commissioned research.
- Build strong relationships with universities, research funders, learned societies and other key partners.
- Support the Research Board, Ethics Committee and associated groups.
About You
You will be an inspirational leader with extensive experience in research, analysis and insight generation. You will have:
- A degree in psychology, economics, statistics or a related quantitative field.
- Proven experience leading multi‑disciplinary research and analysis teams.
- Expertise in qualitative and quantitative research, mixed methods and workforce analytics.
- Strong knowledge of statistical analysis, forecasting and horizon scanning.
- Experience using research and insights to drive strategic and commercial outcomes.
- Excellent communication, stakeholder management and leadership skills.
- Experience managing budgets and external suppliers.
Why Join Us?
This is a unique opportunity to shape the future of psychological research and practice across the UK. We offer professional development opportunities, flexible working, and a supportive, inclusive environment where your work will have meaningful impact.
How to Apply
To apply, please submit your CV and a supporting statement detailing how you meet the criteria. Please note that applications without a supporting statement may not be considered.
The closing date for applications is 6th February 2026. Interviews will be held remotely and will include a short practical exercise.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK as we are unable to sponsor people requiring a work visa.
Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
Building a world where psychology transforms lives
The client requests no contact from agencies or media sales.
Assistant Head of Year
Location: Sutton Coldfield
Salary: Actual salary £27,744- £28,682 (FTE £(phone number removed) - £(phone number removed)
Vacancy Type: Full Time, Permanent
Closing date: 06/02/2026 12:00
Your Role
The Assistant Head of Year will work with their allocated year group to ensure high standards of behaviour, attendance and punctuality in that year group. They will also provide a high level of pastoral support to ensure student’s needs are met. Fairfax is an academy with traditional values, and an ethos built around hard work, high expectations and opportunity. Our aim is to ensure that our students leave the Academy prepared to succeed in the next stages of their careers, education and training.
We believe that every child should leave school proud of the young adult they have become, and that every youngster attending our Trust deserves the opportunity to thrive in an atmosphere where high expectation meet endless possibilities. Applicants will join a well-led and motivated team committed to continuous improvement.
The successful candidate will:
- Ensure that all members of the school community keep a sharp focus on the behaviour and attendance of identified groups of students
- Hold monitor and implement strategies where appropriate to raise the attendance of students across the academy
- Celebrate and reward students who make positive progress
- Develop and enhance the practice of others
- Strategically lead and oversee Refocus, ensuring its continued growth
In return we will offer you:
- Access to support and guidance from other subject leaders across the MAT and form subject expertise within the Academy SLT
- Bespoke Continual Professional Development (in the academy and online via the National College)
- Perkbox example benefits;
- Discounts at nationwide retailers
- Gym discount
- Cinema discounts
- Employee assistance programme
- Up to 4 structured counselling sessions per year
- A MAT wide focus on staff well-being
This is an exciting time to join us, and a great opportunity to be involved in the next stage of development of this strong team. Over the last few years, there has been a real drive to develop collaborative planning of a well sequenced knowledge rich curriculum in order to ensure our curriculum is inclusive and all students can achieve highly.
This is an ideal opportunity for a colleague who is ambitious, creative and enthusiastic about helping students to learn in a strong supportive environment.
Qualifications
- 5 GCSEs including Maths and English (grade 4-9) or equivalent
- Degree in a relevant subject
Skills
Abilities, Skills and Knowledge:
- Awareness of child protection/safeguarding with up to date training (or willingness to undertake training)
Leadership:
- Adaptable - ability to adapt style to a variety of situations and people
To Apply
If you feel you are a suitable candidate and would like to work for Fairfax Multi-Academy Trust, please click apply to be redirected to our website to complete your application.
Fairfax Multi-Academy Trust is committed to the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will therefore be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS) as well as providing evidence of qualifications.
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). This means that certain convictions and cautions are considered ‘protected’ and do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account
Location: London
Location type:Hybrid
Reporting to: Director of People and Operations
Annual salary: £60K - £70K GPB
Contract type: Permanent
Working hours: Full-time (35 hours per week)
Candidate level: Manager
Closing date: Monday 9th February 2026, at 9:00 am CET
Background
Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society, and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive.
We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions. Despite clear evidence of the harms of institutionalisation, more than 5 million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation – those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict.
We are ambitious for children. In the next 10 years, Lumos will enable 500,000 children in care to return to family-based care and prevent 10 million children from experiencing family breakdown and separation – so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change. Lumos’ ambition for children is significant and will require the organisation and its partners to work in new ways – with a pace, drive and urgency that this moment demands – and that children everywhere deserve. Lumos’ success will continue to be based not just on what we do, but on how we do it – our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos.
Purpose of role
This is an exciting opportunity to play a pivotal leadership role at Lumos at a time of organisational strengthening and global growth. As a member of the wider leadership team, the Head of People will be central to building and embedding high-quality, values-led, and risk-aware people practices that enable Lumos to deliver its mission and long-term ambitions.
Working closely with Country Directors and HR focal points in country offices, the role supports the consistent application of global people frameworks while enabling appropriate local practice. The Head of People will play a key role in supporting Lumos to grow and operate safely across existing and new geographies, ensuring that people practices underpin organisational readiness, duty of care, and sustainable impact.
In close partnership with the Director of People & Operations, the Head of People provides expert insight into People strategy and organisational priorities and is accountable for translating agreed direction into consistent, effective delivery across the organisation. The role combines strategic thinking with strong operational leadership, ensuring that people frameworks, systems, and practices are embedded, trusted, and fit for purpose, and that values, culture, and ways of working are reflected in how work is done every day. This role will suit an experienced senior HR professional who enjoys shaping and embedding sustainable people practice, exercises sound judgement, and enables others to lead well. You will be motivated by values-led work, long-term impact, and the opportunity to grow with an organisation, strengthening organisational capability within a complex, international environment.
Primary responsibilities
People strategy contribution & execution
- Contribute expert insight, options, and analysis to the development of the People strategy, operating model, and organisational priorities.
- Translate the agreed People strategy into clear frameworks, plans, and delivery across the organisation.
- Ensure people initiatives are prioritised, resourced, and implemented effectively.
- Monitor impact and effectiveness, recommending adjustments based on data, risk, and organisational need.
Full employee lifecycle ownership (global)
- Own and oversee the operational delivery and quality assurance of the full employee lifecycle across all geographies.
- Ensure consistent, values-led, and safer recruitment practices are embedded across Lumos.
- Lead the design and delivery of high-quality induction and onboarding, embedding EDI, duty of care, and organisational culture from the outset.
- Oversee probation, performance cycles, development, progression, and exit processes.
- Ensure leaver processes, exit interviews, and data capture support organisational learning.
Performance, capability & leadership development
- Lead the implementation and embedding of Lumos’ performance management framework.
- Oversee annual objective-setting, performance reviews, and development planning.
- Build leadership and line manager capability through training, guidance, and coaching.
- Enable managers to take confident ownership of people management, feedback, and performance conversations.
Pay, rewards & progression
- Lead the delivery of pay and reward activity, including time-bound pay and reward reviews and job evaluation processes.
- Ensure reward approaches are equitable, transparent, affordable, and aligned with organisational values.
- Work closely with Finance and the Director of People & Operations to align reward activity with budgets and governance.
- Support the implementation of progression frameworks and guidance.
Employee relations, policy & legal frameworks
- Oversee the review, update, implementation, and monitoring of people-related policies, ensuring they are accessible, legally compliant, and consistently applied, while allowing for appropriate local context.
- Provide senior HR oversight and judgment on disciplinary, grievance, and complex employee relations matters.
- Act as an escalation point for managers and the Global HR Advisor, supporting proportionate and defensible decision-making.
- Ensure people practices reflect relevant legal frameworks across all countries of operation.
People risk & governance
- Lead the development and embedding of people-related risk frameworks across existing and new geographies.
- Ensure people risks are identified, mitigated, and monitored.
- Work closely with safeguarding, security, and operations colleagues to support joined-up risk management.
- Contribute to organisational governance and assurance through clear documentation and reporting.
Global partnership & country support
- Work closely with Country Directors and HR focal points to embed global people frameworks in country offices.
- Provide guidance, support, and constructive challenge to ensure consistent application of people policies and practices.
- Balance global consistency with appropriate local adaptation in line with legal and cultural contexts.
- Build HR capability and confidence across country teams.
EDI, culture & engagement
- Ensure equity, diversity, and inclusion are embedded across the employee lifecycle, policies, and people practices.
- Lead staff engagement activity, including surveys, analysis, and action planning.
- Support the development and reinforcement of a healthy, inclusive, and values-led organisational culture.
HR systems, data & insight
- Oversee people systems, tools, and workforce data to ensure accuracy, consistency, and insight.
- Work with the Global HR Advisor to strengthen tracking, dashboards, and reporting.
- Use people data to identify trends, risks, and priorities to inform effective decision-making.
- Ensure compliance with data protection and confidentiality requirements.
Leadership of the people function
- Line manage and develop the Global HR Advisor, providing clear direction, prioritisation, and support.
- Oversee time-bound HR consultancies, ensuring clear scope, value for money, and effective knowledge transfer.
- Act as a close partner to the Director of People & Operations, providing trusted judgment, operational leadership, and space for strategic focus.
- Deputise for the Director of People & Operations in people-related matters, as required and appropriate, including representing the People function in internal and external forums.
- Ensure the People function operates with professionalism, consistency, and strong internal credibility.
Profile
The postholder will:
- Strengthen Lumos’ ability to attract and retain talented people through fair and transparent rewards, clearer progression, and a positive employee experience aligned to our mission and values.
- Embed consistent, values-led people approaches across the organisation, while supporting appropriate local context and delivery of impact in country offices.
- Improve safer recruitment, induction, and onboarding to support safe, sustainable growth across existing and new geographies.
- Embed clear performance expectations and accountability that link individual and team contribution to organisational impact for children.
- Strengthen a values-led culture by reinforcing behaviours that support collaboration, trust, inclusion, and operational excellence.
- Build manager confidence and capability to lead people through change, manage performance well, and support development and wellbeing.
- Strengthen people-related risk management and the use of people insight to support sound decision-making, duty of care, and organisational resilience.
- Bring thoughtful, evidence-informed people practice into Lumos, drawing on best practice while ensuring approaches are proportionate, values-led, and appropriate to a complex international context.
- Operate as a trusted senior People leader and deputy to the Director of People & Operations in people-related matters, providing continuity, sound judgement, and credible leadership.
Essential experience:
- Experience operating at a senior level within a People/HR function, with experience of/or readiness to lead at the Head level.
- Experience owning and overseeing the delivery of the full employee lifecycle.
- Experience leading performance management, pay and reward, and employee relations.
- Experience building and embedding people policies, frameworks, and systems.
Desired experience:
- Experience working in international or multi-country organisations.
- Experience working closely with Country Directors or senior operational leaders.
- Experience overseeing outsourced or consultancy-based HR support.
Essential knowledge/skills
- Senior-level HR/People expertise across the full employee lifecycle.
- Strong working knowledge of UK employment law and HR best practice.
- Ability to translate strategic direction into practical, high-quality people delivery.
- Sound professional judgment and confidence in handling complex people matters.
- Understanding of pay, reward, and progression frameworks.
- Ability to build and embed a values-led organisational culture.
- Strong stakeholder management and influencing skills at a senior level.
- Ability to use people data and insight to inform decision-making.
- High standards of professionalism, confidentiality, and integrity.
Desirable knowledge/skills
- CIPD Level 7 (or equivalent professional learning and experience).
- Experience applying HR practices across multiple international jurisdictions.
Essential personal characteristics
- Strong alignment with Lumos’ mission and values.
- Calm, pragmatic, and thoughtful approach to complex situations.
- Ability to build rapport and trust with a wide range of stakeholders.
- Strong influencing skills, with the confidence to challenge constructively.
- Sound judgment in identifying, managing, and escalating people-related risk appropriately.
Desired personal characteristics
- Collaborative and credible working with senior stakeholders.
- Ability to balance consistency with flexibility and local context.
- Comfortable working in evolving or ambiguous environments.
- Curiosity and openness to learning across cultures and contexts.
Benefits
Alongside the opportunity to contribute to a truly life-changing mission, you’ll enjoy excellent benefits, a supportive and inclusive culture, and a genuine commitment to your personal and professional development. Some of the benefits we offer include:
- Direct impact on operational systems supporting our global mission, with exposure to senior decision-making during a transformative period.
- Hybrid and flexible working with occasional international travel opportunities.
- 30 days’ annual leave plus bank holidays.
- Enhanced family-friendly leave (maternity, paternity, adoption, shared parental) and enhanced sick pay.
- Competitive employer pension scheme.
- Learning and development opportunities.
- Access to our Employee Assistance Programme for confidential wellbeing support and advice.
Safeguarding statement
Lumos recognises that the rights of safety and security are aligned with its core mission for children, families, and communities. Effective and robust safeguarding sits at the heart of our mission and values, and accordingly, Lumos is committed to ensuring the safety and protection of children and adults at risk in all of its work. We expect all staff, associates, and volunteers to share this commitment. Lumos has a zero-tolerance approach towards all forms of abuse, bullying, harassment, and sexual exploitation. Lumos is a member of The Misconduct Disclosure Scheme and will carefully screen all applicants. Offers of employment are subject to checks and suitable references.
All staff and associates must:
- Carry out all duties with an awareness and understanding of Lumos safeguarding and PSEA requirements
- Ensure work complies with all safeguarding and PSEA policies and procedures
- Ensure that their behaviours and actions support the safeguarding of children, young people, and adults at risk as appropriate.
Equality, diversity, and inclusion statement
Lumos is wholly committed to equality, diversity, and inclusion and against all forms of discrimination.
We are committed to creating and sustaining a positive working environment that encourages, supports, and gives a voice to all, so that we can best support the children we serve.
We must ensure that all staff are equally valued, included, empowered, and respected across the organisation and in everything we do. Lumos is fundamentally built on diverse, multi-national and multicultural teams.
This is something we cherish as a key strength and an integral part of our identity. Our organisation values and celebrates the diversity, culture, and experience of each member of staff, provides equality of care, and support to everyone.
We pledge to listen carefully, to educate ourselves continually, to promote open dialogue, and to seek out and deal with discrimination and prejudice wherever it occurs in Lumos.
· The deadline for applications is Monday 2nd February, 9:00 am CET ·
Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required, irrespective of race, gender, religion or belief, age, disability, or sexual orientation.
To realise every child’s right to a family by transforming care systems around the world.
London based development role to equip DPOs with the tools, knowledge and confidence to create and develop resources to support Disabled people.
Disabled People’s Organisations (DPOs) are grassroots, community-led organisations led ‘By and For’ Disabled people. They work to the Social Model of Disability and ensure that their lived experiences and voices protect and enhance rights and drive advocacy, decision-making, and systemic change.
About the role
We’re looking for someone who has:
- Proven ability to support multifaceted projects, meet deadlines, and deliver impactful outcomes.
- Confidence in and experience of transforming organisational, movement, and institutional knowledge into clear, practical and accessible training resources across multiple platforms for grassroots and community organisations.
- An understanding of the Social Justice landscape, Disability Justice and intersectional principles. Strong awareness of how these principles impact policy, advocacy, and their application to Led By-and-For organisations and groups.
To request an informal conversation about the role, or to simply find out more about it or the recruitment process, please contact us via our website.
Disability Rights UK is the UK’s leading Disabled People's Organisation (DPO) led by, run by, and working for Disabled people.
The client requests no contact from agencies or media sales.