Health information jobs in Islington, greater london

Role Summary 

Every day, babies are born premature or sick and families face frightening uncertainty. Bliss is the UK charity working to ensure they receive the best possible care and support. We’re looking for a motivated Partnerships and Philanthropy Officer to help grow our high value income and build strong, impactful relationships with partners and donors.

• Location: Hybrid (minimum three days per fortnight in London SE1)

• Salary: £33,368 FTE

• Terms:  35 hours per week (part time considered). Permanent

Role Details 

You’ll work closely with the Partnerships & Philanthropy Manager to support and grow a portfolio of corporate partners, philanthropists and high value prospects. This varied role is perfect for someone who enjoys building relationships, developing creative proposals, and coordinating meaningful supporter engagement.
You’ll help deliver tailored stewardship, identify new opportunities, and work with colleagues across Bliss to gather compelling stories and impact data that demonstrate the difference our supporters make.
 
What you will do
•Support the delivery of Bliss’ high value fundraising strategy
•Manage and steward relationships with partners, major donors and prospects
•Prepare tailored proposals, presentations and stewardship updates
•Research prospects and sectors to help build a strong pipeline
•Coordinate meetings, events and engagement opportunities
•Work collaboratively across teams to develop strong cases for support
•Maintain accurate CRM records and support internal reporting
•Ensure all activity follows fundraising regulation and GDPR requirements
 

About you
We’d love to hear from you if you have:
•Experience managing external relationships (fundraising, partnerships, account management or commercial)
•Clear, confident and engaging communication skills
•Ability to develop tailored proposals, pitches or presentations
•Strong commercial awareness and a collaborative approach
•Excellent organisation, attention to detail and ability to manage multiple priorities
•Experience using CRMs or databases (Raiser’s Edge a plus)
•Good IT skills (Outlook, Excel, PowerPoint)
•A commitment to the aims and values of Bliss
 

For more details please view the job description and person specification attached to this advert.  

How to apply  

To apply, please submit your CV along with answers to the following three questions (instead of a supporting statement):
1.Tell us about your experience managing relationships with external stakeholders.
2.Give an example of a proposal, pitch or presentation you helped create and how you tailored it.
3.Share an example of managing multiple priorities and collaborating across teams.
 

We understand applicants may use AI tools to assist in shaping responses, which is absolutely fine — we simply ask that answers reflect your own experience.

This information is used when shortlisting candidates for interview.

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful. 

Recruitment Timeline  

• The deadline for applications is 9am  on Monday 20 April 2026

• First round interviews will be held virtually on 27 or 29 April

• Second round interviews will be in person at our London Bridge offices in w/b 4 May

Job Title - Head of Legal Aid and Billing

Contract - Permanent

Hours - Part Time, 28 hours per week (0.8 FTE) with some flexibility around working hours

Salary Range - £38,400 to £46,400 per annum (£48,000 to £58,000 FTE)

Location - London office - Coram Campus, 41 Brunswick Square, London WC1N 1AZ

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the twelve members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About the role

This role will provide leadership and management for CCLC particularly focused on the Legal Practice Unit’s legal aid billing operations. Through systematic and efficient management, the post-holder will play a pivotal role in CCLC’s financial and operational sustainability. The role will be accountable for maximising the unit’s legal aid billing in controlled work, certificated work and inter partes costs and will hold responsibility for the unit’s billing systems. It will also be responsible for private fees billing. The post-holder will oversee the smooth running of legal aid billing including through line management of the billing team. The post-holder will work very closely with legal, operations and administrative staff. The role will act as a key point of contact for a range of internal and external stakeholders including Coram’s central finance team who will support the role with grant fund management and overall accounting functions for CCLC. The post-holder will support the Managing Director of Legal Practice and Children’s Rights and department heads in the successful maintenance of our relationship with the Legal Aid Agency. Where appropriate they will be deputising for the Managing Director on legal aid and financial matters.

The role would suit a highly organised and efficient legal, or a finance or billing professional with solid experience of legal practice and a deep understanding of the challenges of legal aid. Whilst candidates with direct experience of legal billing (and more specifically civil legal aid billing) are welcomed, we recognise that this is a highly specialised and niche field. As such, this role could suit a highly experienced solicitor who appreciates the important role developing sustainable businesses plays in ensuring access to justice and who therefore wishes to move into practice and financial management. They will need an aptitude for processing large amounts of data, developing and managing spreadsheets and improving organisational systems. However, they will be well supported through training, an enthusiastic and competent junior billing team, the central finance team and an outsourced legal cashiering company, as well as a friendly and collaborative management team including the Managing Director and the Heads of Education Law, Community Care Law and Immigration and Asylum Law.

This is a largely office-based role in order to fully provide support to the billing team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period and there will be flexibility over how the four days will be spread across the week (within working hours). The team are mostly based in the London office and with one billing team member in Colchester so the post holder may require some occasional travel.   

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 29th April 2026 at 23.59pm

Test and Interview date: W/C Tuesday 5th May 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

As our new Senior Campaigns Adviser within involvement, you will bring direction, energy and bold thinking to develop campaigns that drive change. You will be skilled at identifying campaigning opportunities, implementing impactful campaigns, and ensuring people affected by motor neurone disease (MND) are at the heart of our work.

Your role is central to how we involve our community from the very start. You’ll be the Campaigns team lead on ensuring our community is meaningfully involved in developing our campaigns, and you’ll work closely with our Involvement Manager on this. You will also lead and coordinate volunteers, and ensure they have what they need to contribute.

We’re looking for a Senior Campaigns Adviser who brings creative ideas and strategic thinking and can navigate relationships with care and confidence.

Key Responsibilities

• Lead agreed areas of campaign activity and deputise for the National Campaigns Manager
• Ensure people affected by MND are involved throughout campaign development
• Recruit, lead and coordinate volunteers
• Plan and deliver campaign activities and events across England, Wales and Northern Ireland
• Measure and evaluate campaign delivery against agreed targets
• Write and update campaign resources, including emails, e-actions and toolkits
• Build and send supporter emails and e-actions
• Update website content for campaign pages
• Represent the MND Association with external stakeholders and coalitions

About You

Essential

• Experience working in a campaigns role in the third or public sector
• Proven ability to plan and deliver campaign strategies that lead to change
• Skilled in creating campaign resources and actions
• Experience leading or working closely with volunteers
• Strong written, verbal, organisational and project management skills
• Confident working under pressure and meeting deadlines
• Able to manage your own workload and work as part of a team
• Proficient in Microsoft 365
• Flexible to work some evenings/weekends and travel across the UK

Desirable

• Experience using Dotdigital, Impact Stack or Drupal CMS
• Basic HTML knowledge
• Understanding of public and patient standards for involvement
• Understanding of inclusive facilitation and trauma-informed practice

Hybrid working expectations: office attendance one day per week in London

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Global Finance Manager

Contract: Permanent, Full Time – 35 Hours per week.

Location: London, UK.

Hybrid Working: A minimum of 40% (2 days) of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Salary: £57,000 - £63,000 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

This role sits within the finance function at WaterAid and is based in the UK office. The role works with members across the federation and supports financial planning, reporting and monitoring across the membership of WaterAid. The role collaborates with colleagues across countries and regions in a matrix environment, helping strengthen financial capability and consistency across the membership.

The role works closely with members, Finance Leaders across the federation and the Global Finance Executive (GFE), supporting federation financial planning and reporting processes and consolidated financial reporting at federation level.

About the Role

The Global Financial Manager will be based in the UK office of WaterAid and will focus on federation financial planning and reporting. The role supports financial planning, reporting and monitoring across the membership of WaterAid and contributes to improving financial controls, planning and management reporting across the membership.

The role supports the federation financial planning and reporting process from end to end, including consolidation of financial information, analysis of figures, and preparation of draft narrative for Executive and Board reports. The role also supports the work of the Global Finance Executive (GFE) and supports members in strengthening financial planning and reporting processes.

In this role, you will:

• Lead federation financial planning and reporting
• Facilitate Global Finance Executive (GFE) support
• Provide member support, supporting members with limited finance capacity on key areas such as business planning etc.
• Provide WaterAid international (WAi) finance support
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

To be successful, you’ll need:

• Professional accounting qualification (CCAB or CIMA);
• Experience in planning, budgeting and forecasting;
• Demonstrable ability to prioritise and co-ordinate across multiple tasks;
• Experience of working in a strategic support capacity with multiple stakeholders;
• Experience of developing finance capacity and capability;
• Experience in problem solving across teams, organisations and countries in an international/multi-cultural organisation;
• Ability to consolidate and analyse financial information;
• Excellent communication skills, particularly written and with non-finance people;
• Ability to lead and work collaboratively within a matrix team;
• Customer focus attitude and good relationship builder;
• Commitment to WaterAid’s values and a working style that reflects these.
• Ability to work systematically and methodically, managing time effectively.
• Willingness to share expertise and knowledge with others.
• Able to travel for work

Desirable:

• Experience of accounting systems specification, selection and implementation.
• Experience in a managerial/ senior role.
• Working knowledge of multiple accounting systems including SunSystems.
• Experience with using business intelligence tools such as Power BI
• Experience of the voluntary sector

Closing date: Applications will close 12:00 PM UK time on 07 April 2026. Interviews are expected to take place week commencing 20th April 2026.

How to Apply: Click Apply to answer the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Salary:                                 £41,900 per annum

Contract Type: Permanent

Closing date:  26 April 2026 at 11pm

Interview date:   w/c 4 May 2026

About CARE

CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.

Why work for CARE International UK?

It is an exciting time to join CARE, as we roll out our new Voluntary Income Fundraising Strategy. With extra investment over the coming years due to our recent successes, the Individual Giving team will be diversifying our fundraising activity to recruit and retain new supporters, especially regular givers, to help achieve CARE’s mission. Working within a passionate team of fundraisers, the Senior Individual Giving Executive will be vital to retaining, converting and upgrading regular givers, as well as generating income through vital cash appeals.

About you

We are looking for a passionate fundraiser with keen interest in the charity sector, particularly in humanitarian work. The ideal candidate will have a range of cross-channel experience, ideally in the charity sector and in an Individual Giving team, with a particular focus on retention and engagement activity. We are looking for someone with the passion to drive and improve our retention and engagement campaigns, to critically review campaigns and implement improvements, and to put their own stamp on the role.

About the role

The Senior Individual Giving Executive will play a key part in the delivery of the Individual Giving programme, producing sector-leading comms and campaigns to recruit and retain supporters. You will work closely with the rest of the IG team and the Fundraising and Communications Department to deliver high-quality, data-led campaigns across a range of marketing channels. The role will include campaign delivery, budgeting, strategy and planning, managing relationships with key suppliers and driving continuous campaign improvement.

This role will focus predominantly on retention and engagement activity, with a particular focus on mailings, emails and telemarketing, amongst other channels, though there is flexibility for this to change in the future.

Right to Work in the UK

All applicants must have the legal right to work in the United Kingdom at the time of appointment. Proof of right to work will be required as part of the recruitment process. For more information, please visit the UK Government's guidance on right to work.

Where you do not have current right to work in the UK, then this will be discussed with you as part of the recruitment process. Please note that not all roles are eligible for sponsorship and further information (should you require sponsorship to work in the UK) on eligibility can be found here.

Safeguarding 

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to: 

·  Satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).  In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

·  Appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures. 

Equality and Diversity

We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.

We are looking for a Partnerships Officer to join our busy and ambitious Corporate Partnerships team.  You will help build and grow meaningful relationships with businesses that support our mission to tackle hunger. You will manage a portfolio of small to medium-sized corporate partners, providing excellent stewardship to maximise fundraising, deepen engagement and ensure partnerships continue to grow in value and impact.

You will also support the development of key strategic partnerships and contribute to the delivery of high-profile campaigns with the hospitality and restaurant sector. Alongside this, you will help identify and cultivate new corporate supporters through prospect research, proposals and outreach, working collaboratively across the organisation to strengthen partnerships and generate sustainable income for our work.

You will be joining our Partnerships team at an exciting time as we continue to deliver against our outcome focused strategy, which puts partnership at the heart of all that we do. The right candidate will be a self-starter, with excellent written and verbal communications skills, who is highly motivated and passionate about ending world hunger.  For more detailed information on the roles, please download the attached pdf Job description.

Closing Date: 19-April-2026 23:30 Interview Date: w/c 27 April 2026

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. Please specify in the application which role you are applying for.

• For further information on pay and employee benefits please visit our careers page on our website
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the CharityJob helpdesk

Contract length: Permanent

Location: North West London

Hours per week: 35

Salary:  up to £33,700 pa depending on experience

Closing date for applications:  Monday 6 April 2026 , midnight, interested candidates are encouraged to apply as early as possible

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.  We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

This is a challenging climate for pet owners; we are contending with a significant increase in demand for all areas of our work. We can only rise to meet this challenge by cultivating and sustaining a diverse volunteer base, including of foster carer volunteers – they make it possible for us to scale our reach at pace so we can be there for many more dogs and cats who need us, and more pet owners who rely on our support.

Volunteering and Foster Caring Manager is a new role at Mayhew, reflective of the importance of volunteering and foster caring in our ability to deliver our onward strategy and direction. This is a highly visible and important role for Mayhew. The postholder will be working across all teams with staff and volunteers, supporters, partners and members of the public.

This role requires an effective leader and manager, with practical subject matter expertise in volunteering good practice, strong organisational skills, and a drive, rooted in passion for both animal welfare and volunteering, to enable Mayhew to reach many more dogs and cats and pet owners who need us by cultivating a thriving, engaged and diverse volunteer base.

Staff and volunteers at Mayhew, particularly in animal facing and public facing roles have duties that can be physically and emotionally demanding, sometimes interfacing with dogs and cats and pet owners who are in distress and facing heart-breaking situations. Yet our work is hugely rewarding; you can view some of our amazing rescue stories here.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs and cats who rely on us.

While we embrace hybrid and flexible working models, interested applicants should note this role requires at least three working days in five to be worked at Trenmar Gardens, NW10 6BJ.

Generally, you will:

• Lead on developing our onward volunteering strategy and plan
• Provide leadership and management of volunteering and foster caring at Mayhew
• Provide support, training and guidance to staff managing volunteers
• Lead on volunteer engagement and communication
• Engage a range of internal and external stakeholders including staff, volunteers, supporters and partners
• Collaborate with the Senior Management Team to ensure delivery of our strategic and operational goals
• Be self-driven and resilient, having a professional, friendly, calm and caring manner

To be successful in this role, you need relevant experience:

• Working in a volunteering management role in a charity or other organisation of comparable breadth and scope
• Leading and living volunteer management best practice, including overseeing policies, procedures and guidance
• Owning and improving volunteering management processes

Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

We reserve the right to close this post at any time, should we receive a high volume of applications.

BGCI Vacancy Announcement

Position Summary

Botanic Gardens Conservation International (BGCI) is seeking to appoint an Office Administrative Assistant to provide essential support to keep daily office and organisational functions running smoothly, and administrative support to the Senior Management Team (SMT), Secretary General, BGCI Board, and International Advisory Council (IAC). Responsibilities include managing correspondence, preparing documents, maintaining records, organising meetings and logistics, coordinating travel, and acting as a central point of contact for staff and visitors. The role also provides high-level administrative and secretarial support, ensuring effective governance processes and efficient organisational operations.

Title of post:

Office Administrative Assistant

Job Purpose:

Provides essential central administrative support

Reports to:

Secretary General

Contract Type:

Part-time (14hrs/week)

Duration:

Permanent

Location:

BGCI Offices, Kew, London; Hybrid *

Remuneration:

£23,300 - £25,500pa FTE  (actual salary £9,320 - £10,200 pa) dependent on level of experience within a broad range (experience, required qualifications, training).

*Please note that our temporary office address in 2026 is in Putney, London

About BGCI

Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.

Person Specification

BGCI is looking for someone with a high level of organisation and administrative skills.  Excelling in this role requires flexibility and a blend of interpersonal and technical skills in order to keep processes running smoothly.

Application Process

If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK. 

Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK.

Closing date for applications is 17th April 2026 

The interviews will be conducted online (or in person) week commencing 4th May 2026 

We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our sector. 

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
         

Position: Senior People Advisor

Salary: £45k-49,500k per annum

Hours: 35

Reports to: People Director

Location: Shoreditch, East London (Hybrid Model)

Key relationships: Department Heads, Line Managers, Staff

JOB PURPOSE

We’re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you’ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you’ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You’ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities

• Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes.
• Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes
• Manage the day-to-day relationship with a range of our People-related suppliers
• Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required.
• Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation
• Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems
• Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation. 
• Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap.
• Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition.
• Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy.
• Use and update reward benchmarking in line with our reward policy
• Design and deliver wellbeing related initiatives
•  Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these.
•  Accountability for discrete budget lines

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE 

Essential Experience

• Level 5 CIPD qualified or equivalent proven generalist HR experience
• Advising and leading confidently on a range of HR policies, UK employment law and best practice
• Design and delivery of inclusive HR processes and improvements 
• Experienced in developing and supporting managers and staff through change
• Experienced in advising managers and staff around learning and development 
• Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience.  

Essential Skills/Knowledge   

• Solid knowledge of UK employment and relevant GDPR legislation and its application
• Skilled in using HRIS systems and using them for reporting and streamlining processes
• Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint
• Analytical skills to interpret data, identify trends and make informed recommendations
• Understanding of Diversity, Equality and Inclusion considerations and best practice
• Knowledge and experience of using Reward data and benchmarking tools
• Knowledge of Safeguarding principles and practice 
• Excellent communication skills, ensuring our policies and practices are accessible

Essential Attributes   

• Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability.
• Collaborative and skilled at building strong, trust-based relationships across teams.
• Personally aligned to values of fairness, inclusion, wellbeing and integrity.
• A growth mindset

Desirable Skills/Experience

• Lived experience of or a strong affinity to the refugee cause
• Understanding and experience of competency frameworks
• Experience of contributing to staff wellbeing and engagement programmes
• Experience of line managing or task managing the work of others
• Experience of taking a coaching approach to develop others

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight 6th April 2026

Interviews date: Friday 10th and Monday 13th April

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Data Insight Manager
Remote working
£43,000 pa pro rata plus excellent benefits
35 hours per week (part-time considered)
9 month fixed-term contract

The Data Insight Manager for our Finance and Data team will play a vital role in strengthening RNID’s understanding of our audiences and improving how we use data to drive timely, targeted and impactful communications.

You will conduct campaign selections, audience insights and segmentation, working closely with the Senior Data Analyst and fundraising teams to deliver accurate, compliant and high‑quality data for supporter engagement. This is an exciting opportunity to shape supporter journeys, contribute to audience segmentation development and support a data audit as part of RNID’s supporter engagement strategy. 

What you will be doing

· Deliver high‑quality campaign selections and ensure robust, compliant data processes. 

· Provide meaningful insights to inform decision‑making and improve supporter engagement. 

· Develop and maintain segmentation logic, profiling, and audience insights. 

· Support cross‑charity projects including segmentation development, data audits, and supporter journey design. 

· Improve data quality by identifying issues and recommending enhancements.  

You bring strong analytical skills, experience producing campaign selections, and the ability to interpret complex data and translate it for non‑technical audiences. You are collaborative, proactive and comfortable managing competing priorities to deliver high‑quality outputs. You have experience using CRM systems and query tools (e.g., Dynamics 365, SQL or other selection tools), and ideally experience in segmentation, profiling, or direct marketing. You are purpose‑driven and willing to learn about deaf culture. 

No specific qualifications are required for this role.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. 

At RNID we have big, ambitious plans to make real impact for our communities. To do that, we need the right people in our team. 

We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between. We come together in person three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one. 

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 10 April 2026
Interviews: w/c 20 April 2026

Senior Young People Support Worker (Islington)

Join us to lead meaningful change, empower young people to thrive, and shape a service where your leadership, compassion and creativity make a real and lasting impact every day.

Location: Islington

Salary: £31,203 per annum

Closing Date: 22 March, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Step into a key leadership role as a Senior Young People Support Worker, where you’ll drive high‑impact, psychologically informed support for young people at risk of homelessness. You’ll lead a team of professionals, guide high‑quality assessments and support plans, and create safe, empowering environments that build confidence, resilience and independence. Every day, you’ll use an asset‑based approach to help clients develop skills and move positively towards sustainable futures.

You’ll take ownership of day‑to‑day service delivery—managing risk, maintaining high safety standards, strengthening partnerships with local agencies and ensuring the accommodation remains welcoming and well maintained. With your inclusive leadership and creative problem‑solving, you’ll connect clients to education, training, employment and volunteering opportunities, while also supporting staff development, supervising volunteers and contributing to the smooth running of the wider Islington pathway. This role is ideal for someone who leads with integrity, collaborates confidently and is motivated by achieving meaningful outcomes.

In this role, you will:

• Lead high‑quality, psychologically informed support for young people, delivering tailored one‑to‑one and group interventions that build resilience and independence.

• Oversee day‑to‑day service delivery, ensuring strong safeguarding practice, effective risk management and a safe, well‑maintained environment.

• Supervise and develop Progression Coaches, volunteers and placements, providing guidance, performance oversight and positive role modelling.

• Build effective partnerships with local agencies and internal teams to strengthen client support pathways and meet contractual outcomes.

• Support clients to access education, training, employment and volunteering opportunities aligned to their goals and strengths.

• Manage key operational tasks including casework quality, financial recording, health and safety checks and participation in the on‑call rota.

About You (What we are looking for from you – Person Specification)

• Experiencing of supervising the work of others.

• An understanding and commitment to working in an assets-based way

• Experience of working with people who have experienced homelessness, poor mental health, substance use or have a history of living in care.

• Experience of using Risk Assessments and Support Planning.

• Good literacy, numeracy and IT skills

• Experience of operating safeguarding requirements and procedures

• Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.

• Commitment to promoting an environment which has the highest regard for the Health and Safety of others.

• Personal and professional integrity

• High level understanding of professional boundaries and ability to maintain boundaries

• Effective collaborative working

• Ability to effectively reflect on own practices for ongoing learning and development

• Respect for the values and ethos of Depaul and its founding partners.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.

This is an exciting opportunity to join one of our West London Branches as a Debt Advice Case Manager, to help in our mission to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt.

You will be expected to deliver high quality holistic and in-depth debt advice and money education on a case management basis and to support the provision of advice by volunteers.

About Crosslight

Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference. 

Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.

We are of our community and for our community – we are ‘all together’, and we would love for you to join us.

“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member

About the role

This Debt Advice Case Manager role combines both technical and pastoral elements. It will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. You will also need to lead client appointments and support clients through what at times can be emotionally difficult situations. Please read the Job Pack on our website for full details of the role and requirements.

Ideally, we are looking for someone with prior debt advice experience, and who has experience of working with vulnerable clients and supporting volunteers. However, we will also consider employing someone as a trainee Debt Advice Case Manager if they are able to demonstrate that they possess the skills, maturity, and determination to become proficient in this role.

• 3-5 days per week
• Two roles available, one in the Hammersmith area, and one in the Kensington area
• Being available onsite is an important aspect of this role and so this role is hybrid with around 60% of your time in one of our branches and 40% remote. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time. This role is not suitable for remote working only
• Salary range from £30k to £35k depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
• Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments

Visit our website for details of how to apply.

The Rise School is seeking a passionate, innovative and dedicated Computing Teacher to join our team on an initial fixed term contract until August 2027. This is an exciting opportunity for an individual who is committed to delivering high-quality teaching and learning experiences that inspire and motivate pupils to achieve their full potential, including success in Computer Science GCSE.

At The Rise School, we pride ourselves on providing a supportive, inclusive and ambitious learning environment where every pupil is encouraged to thrive. The successful candidate will play a key role in shaping and delivering an engaging and rigorous Computing curriculum from Key Stage 2 through to Key Stage 4, working collaboratively with colleagues to ensure a cohesive and forward-thinking approach to teaching and learning. Within this role, you will also teach Maths to Year 7.

You will be responsible for planning and delivering well-structured, differentiated lessons that meet the diverse needs of our pupils, ensuring strong progress against curriculum and Individual Support Plan (ISP) targets. You will contribute to the ongoing development of the Computing curriculum and assessment strategies across both primary and secondary phases, keeping up to date with educational developments within the subject.

Working closely with the wider school team, you will support pupils in overcoming barriers to learning through evidence-based strategies and targeted interventions. You will ensure that support staff within lessons are effectively deployed to maximise engagement and provide timely, focused support tailored to individual needs. A strong emphasis is placed on promoting pupils' spiritual, moral, social and cultural development, enabling them to succeed both within school and beyond.

The role also includes responsibilities as a Class Tutor, where you will take an active role in the academic, pastoral and personal development of a group of pupils. You will act as a key point of contact for parents, contribute to pupil reviews, and ensure that registration periods are purposeful and supportive.

The successful candidate will demonstrate strong leadership within the classroom, effectively managing and supporting additional staff, including trainees and teaching assistants. You will be responsible for maintaining a well-organised, safe and engaging learning environment, ensuring high standards of health and safety at all times.

A commitment to continuous professional development is essential, alongside a proactive approach to collaboration, communication and school improvement. You will uphold the highest standards of confidentiality, safeguarding and data protection, and actively promote equality, diversity and inclusion in line with the school's values.

If you are an enthusiastic educator with a passion for Computing and a commitment to making a meaningful difference in the lives of young people, we would love to hear from you.

We are open on experience and are keen to hear from both Maths and Computing teachers. 

Only applications submitted online will be considered via the recruitment portal

Closing date: Sunday 19th April 2026

Start Date: September 2026

interview Date: Friday 24th April 2026

 Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, London Spine points 38-34
• London Salary: £39,911 p.a. rising to £44,466 p.a.
• Based: Clapham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Employer Benefits

You will have access to a generous package of staff benefits including: -

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

Closing date: at 12 midday on Thursday 16 April 2026.

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Clapham: Tuesday 12 May 2026 & Wednesday 13 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0626

Grade: Band 2, London

Salary:

Spine points 38-34

Starting salary £39,911 p.a. rising to £44,466 p.a.

Location: PCS Clapham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0626

Date: March 2026

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

• (including continuous professional development)
• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions