Health pathways officer jobs

Hours: 37.5 hours per week

Location: London, UK (Hybrid – 50% office attendance)

Summary Purpose - what you will be achieving:

The Policy Directorate brings together the Academy’s policy, analysis and external affairs functions to address major science and health policy issues in the UK and internationally. The Directorate works as a single, coordinated team, focusing resources on priority areas, applying strategic approaches, generating high-quality evidence and insights, and engaging effectively with government, stakeholders and partners to inform decision-making and influence policy.

You will lead and integrate the Academy’s external affairs function—spanning policy influence, parliamentary and government engagement, and sector engagement through FORUM—to strengthen our reach, visibility and impact.

By drawing on the Academy’s Fellowship, networks and reputation, you will ensure coherence across all external-facing policy activities and play a senior leadership role in delivering the Academy’s transformation priorities. You will position the Academy as an authoritative voice on medical science and health, and ensure that our external engagement is strategic, aligns with the wider organisation’s approach to stakeholder management, and strengthens our influence.

About the Role

Strategic leadership across external affairs

• Lead and integrate policy engagement and relationships to deliver a coherent external affairs strategy.
• Ensure alignment between external affairs activities related to policy and wider Academy strategic priorities (through COO).
• Provide strategic advice on public affairs opportunities, political risk, reputational management and external positioning.

Team leadership, governance and performance

• Lead a unified external affairs team, embedding KPI-driven planning, performance management and evaluation.
• Build capability, progression pathways and consistent project management approaches within the team.
• Manage political risk on behalf of the Academy, ensuring effective governance, narrative discipline and coherent external messaging.
• Ensure cross-Academy planning and alignment between external affairs, policy development, policy analysis, communications and engagement functions.

Strategic programme and portfolio leadership

• Oversee priority influencing programmes, ensuring coherence, sequencing and impactful delivery.
• Provide external-facing leadership for high-profile programmes.
• Support cross-sector initiatives and commissions by providing strategic political insight and external influence.

Political, parliamentary and institutional influence

• Lead the Academy’s UK parliamentary and government engagement strategy, including select committee interactions, parliamentary briefings and relationship building with MPs, Peers and parliamentary staff.
• Position the Academy as an authoritative voice on medical science, policy priorities and the wider health system.
• Build and sustain high-level influencing relationships across parliament and political parties, national bodies, arm’s-length agencies, health systems and sector leaders.

FORUM and commercial

• Oversee and evolve the Academy’s FORUM to align with policy priorities and maximise its impact as a neutral, cross-sector convening space exploring scientific innovation, technological trends and strategic priorities shaping UK healthcare.
• Lead the transformation of FORUM into a leading UK convenor, including membership growth, securing contributions from organisations, and delivering at least six high-quality convenings per year.
• Contribute to income-generating initiatives within approved budgets and ensure external-facing activities support organisational sustainability.

Leadership within the organisation

• As a member of the Academy Leadership Team (Heads and Directors), contribute to organisational strategy, cultural development and the transformation programme.
• Provide senior leadership on organisational measurement, impact reporting and securing external funding.

Financial and governance responsibilities

• Oversee budgets associated with external affairs and related programmes.
• Ensure compliance with governance processes, financial controls and risk management.

Requirements

• Strong track record in public affairs, political strategy or policy influencing, with demonstrable success securing policy adoption and measurable outcomes.
• Experience leading communications, media or public-facing activity in a complex environment.
• Understanding of the UK science, research and public health landscape, including inequalities, national strategies and institutional dynamics.
• Proven experience managing teams, building capability and integrating multidisciplinary functions.

Benefits

We provide our staff with a comprehensive benefits package outlined as follows:

Competitive rewards

• Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%).
• Life assurance at three times your salary.

Work-life Balance

• Hybrid and agile working. 50% office attendance.
• 26 days annual leave, plus Christmas closure days and bank holidays.
• Buying and selling leave.
• Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period).

Wellbeing and Development

• Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing.
• Support through tailored learning and development.

Additional Benefits

• A range of enhanced benefits become available once you’ve completed your probation period.

For more information and to apply, please visit our careers portal.

Closing date: 9:00am on Monday 22 June 2026.

Interviews will likely be held w/c 6 July 2026.

This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBTQ+ affirmative resources, providing crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers. 

This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans and support, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health group, and LGBTQ+ social connections & activities group. 

Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.

elop is a well established thriving and award-wining London based community-led LGBTQ+ mental health & wellbeing charity offering a range of high-quality and professional mental health, counselling and wellbeingsupport services to lesbian, gay, bisexual and trans (LGBTQ+) communities. 

There will be one regular evening/ week and occasional other evenings and weekend working required.

NB: There will initially be both in-person office-based working with some remote home-based working required whilst we’re awaiting completion of building works and relocation to new premises

Interviews will take place Friday 26 June 2026 between 9.30am – 15.00 pm

Position: Senior Policy Officer (Health and Social Care)
Hours: Full-time, 35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,020 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Professional / Technical
You will start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This is an exciting opportunity to join our friendly and supportive Policy and Evidence team, with a role focused on shaping and delivering the MS Society’s public policy work.

The MS Society’s core goal is to improve the lives of people affected by MS, and this lies at the heart of all we do.

This role is about ensuring our policy work is built on strong evidence and is informed by, and developed in partnership with, people affected by MS, healthcare clinicians and professionals, and key stakeholders.

We have strong relationships across the sector, so you’ll have the opportunity to work closely with coalition partners to influence national policy and amplify the voices of people living with MS.

This role specialises in community based care, including primary care, community services, rehabilitation, care pathways, care and support planning, social care and personalisation.

Closing date for applications: 9:00 am on Wednesday 17th June 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.

Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications. 

As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies. 

You will be a key external interface for our community and partners.  You will do this by:

Staff/Board Leadership and Governance:

• Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers. 

• Building team spirit and employee engagement and offer.

• Leading and delivering regular staff performance and development reviews.

• Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.

• Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.

• Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.

• Ensure policies are kept current.

• Ensure recording and management of absence/leave.

• Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.

• Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.

• Oversee training and personal development plans for staff and volunteers, as appropriate.

• Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.

• Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.

• Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.

Foodbank Management:

• Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.

• Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.

• Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.

• Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.

• Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.

Strategy and External Relationships:

• Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.

• Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.

• Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.

• Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.

• Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.

• Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.

About you

Essential Experience and Knowledge:

• 5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.

• Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.

• Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.

• Experience in developing and leading successful and engaged volunteering programmes and support.

• Full valid driving licence. 

• Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.

• Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.

• Experience of implementing rigorous reporting and evaluation practices on operations.

• Experience of managing day-to-day financial administration and reporting.

• Evidence of delivering clear metric dashboards and reports.

• Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.

• Demonstrable knowledge and experience in HR processes and management.

• Experience in building and delivering strategic plans.

• Proven experience of effective problem solving and responding to crisis situations.

• A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.

• A nuanced and sensitive understanding of the complex reasons people attend food banks.

Desirable Experience and Knowledge:

• Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.

• Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views. 

• Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.

• Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.

Personal Skills and Attributes:

• An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.

• An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.

• A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.

• A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.

• Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.

• A high level of literacy and communication.

• A high level of numeracy and ability to analyse data.

• Strong leadership attributes to build engagement and performance with the team.

• Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.

• Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.

Are you an inspirational leader looking for your next challenge? Would you like the opportunity to lead a respected charity dedicated to helping people live well with sight loss and shape the future of accessible, inclusive support across York and beyond?

MySight York is an independent local charity supporting people to live independently, confidently and without barriers. Through a wide range of practical, emotional and social support services, including advice, counselling, befriending, digital inclusion, assistive technology support and its award-winning Eye Care Support Pathway, MySight York empowers people to make informed choices and live well with sight loss.

Driven by a vision of a York where people with sight loss can live independently, equally and without barriers, MySight York works tirelessly to champion accessibility, inclusion and equality. The charity supports around 1,700 people every year and is recognised nationally for its innovation, partnerships and leadership within the sight loss sector.

We now have a fantastic opportunity for a new Chief Executive Officer to lead MySight York into its next chapter, building on strong foundations while delivering an ambitious strategy that will expand the charity's reach, influence and impact.

The Role

Reporting to the Board of Trustees, the Chief Executive Officer will provide strategic leadership, vision and direction for MySight York, ensuring the organisation remains financially sustainable, delivers high-quality services and continues to amplify the voices of people living with sight loss.

Key responsibilities will include:

• Providing strategic leadership to deliver the organisation's vision, mission and strategic priorities.
• Working closely with the Board of Trustees to ensure strong governance, compliance and organisational sustainability.
• Leading, motivating and developing a committed team of staff and volunteers, fostering a culture of inclusion, accountability and continuous improvement.
• Ensuring the charity's long-term financial sustainability through effective financial management, fundraising and income diversification.
• Building and maintaining strong relationships with funders, NHS partners, local authorities, community organisations and other key stakeholders.
• Acting as the principal ambassador and spokesperson for MySight York, championing accessibility, inclusion and the rights of people with sight loss.
• Driving innovation, digital development and service improvement to ensure support remains responsive to changing needs.

The Person

We are seeking an inclusive, compassionate and strategic leader who is passionate about making a meaningful difference to the lives of people with sight loss.

The successful candidate will bring:

• Significant senior leadership experience within the charity, public, voluntary or private sector.
• A strong track record of developing and delivering organisational strategy and leading change.
• Experience of working effectively with Boards of Trustees or equivalent governance structures
• Strong financial and operational management experience, with the ability to ensure long-term sustainability
• Excellent partnership-building, influencing and stakeholder engagement skills.
• Outstanding communication and leadership abilities, with the credibility to inspire staff, volunteers, trustees and external partners.
• An understanding of the disability, health or social care sectors and a genuine passion for MySight York's mission.

Why Join MySight York?

This is a unique opportunity to lead a respected and ambitious charity at a significant point in its development. You will have the chance to:

• Deliver an ambitious organisational strategy and shape the future of support for people with sight loss.
• Lead a highly regarded organisation with a strong reputation.
• Influence policy, service development and accessibility initiatives locally and nationally.
• Build new partnerships and opportunities for growth.
• Work alongside a dedicated team of staff, volunteers and trustees who are committed to creating a more inclusive society.
• Make a lasting difference to the lives of people affected by sight loss.

If you believe you have the experience and leadership qualities to lead MySight York through its next phase of development, we would be delighted to hear from you.

If this sounds like the opportunity for the next phase of your career you can download the recruitment pack (attached) for more information. To apply please send your CV. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Chief Operating Officer (COO)

Organisation: Happy Days
Reporting to: Chief Executive Officer (CEO)
Location: Calderdale

Role Purpose

The Chief Operating Officer (COO) provides strategic and operational leadership across all frontline services, accommodation provision, organisational infrastructure, and compliance functions within the charity.

The COO is responsible for ensuring safe, trauma-informed, financially sustainable, and outcomes-focused delivery for individuals experiencing homelessness, poverty, health exclusion, addiction, and crisis.

The role leads operations across the charity’s accommodation portfolio, including winter shelter provision, general needs accommodation, supported accommodation, and intensively supported housing. The COO also oversees the operational platform of the charity’s support programmes, including a community café, community supermarket, crisis drop-in provision, and integrated health clinics.

Working collaboratively with the CEO, Board, statutory agencies, housing provider partners, and wider stakeholders, the COO plays a key leadership role in shaping organisational strategy, strengthening operational systems, embedding trauma-informed practice, and developing innovative models of support that improve long-term outcomes for individuals experiencing multiple disadvantage.

The COO provides executive oversight of, operational risk, health and safety, HR, operational systems, and service compliance, ensuring the organisation maintains robust standards of governance, accountability, and person-centred care across all services.

Key Responsibilities

Strategic & Operational Leadership

• Provide executive operational leadership across services and organisational functions
• Lead the delivery, development, and continuous operational improvement of:
  • Supported and temporary accommodation services (68+ properties)
  • Crisis and drop-in provision
  • Food programme and social supermarket
  • Winter shelter provision
• Translate organisational strategy into effective operational delivery plans
• Drive organisational improvement, innovation, and sustainable service growth
• Lead operational responses to emerging community need, organisational risk, and system pressures
• Support strategic planning, organisational development, and long-term sustainability
• Lead operational capital development initiatives across the organisation

Housing, Property & Supported Accommodation Executive Oversight of:

• Operational management, legal compliance, health and safety, quality assurance across all accommodation services
• Lead strategic partnerships with housing providers
• Manage delegated housing arrangements and supported housing pathways
• Maximise occupancy, sustainment, and positive move-on outcomes
• Oversee property-related risk management, maintenance coordination, and accommodation standards
• Lead the transformation and redevelopment of The Gathering Place, including partnership working with architects, infrastructure planning, and service design
• Oversee operational development planning for the Bramwell Booth building to support future service delivery and organisational growth

Safeguarding Operational Platform

• Lead organisational safeguarding strategy and systems
• Ensure SOP’s are in place to enable staff to respond effectively to complex needs including:
  • addiction
  • mental ill-health and physical health needs
  • dual diagnosis
  • homelessness
  • domestic abuse
  • offending histories
  • health exclusion
• Oversee serious incidents, risk management, and quality assurance processes
• Promote reflective practice, professional accountability, and safe service delivery
• Lead continuous safeguarding improvement and organisational assurance processes
• Support the organisation’s progression towards recognised safeguarding quality and excellence standards

Health Inclusion & Community Services

• Support development of innovative approaches addressing homelessness, substance use, poverty, and social exclusion
• Contribute to wider system responses focused on prevention, health equity, and community resilience

Corporate Governance, Compliance & Organisational Infrastructure

• Provide executive oversight of organisational governance, operational compliance, and corporate infrastructure
• Lead organisational responsibility for:
  • Human Resources
  • Health & Safety
  • Insurance and organisational risk
  • Operational systems and digital infrastructure
• Ensure robust organisational policies, procedures, and assurance frameworks are developed, implemented, and maintained
• Oversee compliance with employment legislation, health & safety standards, and contractual obligations
• Lead organisational risk management processes, incident oversight, and business continuity planning
• Ensure effective management of organisational insurance provision, liability protection, and risk mitigation
• Support governance reporting, operational assurance, and organisational accountability
• Develop quarterly Trustee and governance reporting packs in conjunction with Heads of Department and the CEO

Systems Development & Digital Transformation

• Lead the development and implementation of operational systems, reporting frameworks, and service infrastructure
• Design and embed systems that improve operational efficiency, safeguarding oversight, housing management, and service coordination
• Use data, insight, and performance analysis to improve outcomes and organisational effectiveness
• Support digital transformation, service modernisation, and continuous improvement initiatives
• Develop monitoring, evaluation, and impact reporting systems to support organisational learning and strategic decision-making

Leadership, Workforce & Organisational Culture

• Foster a high-performing, inclusive, and values-led organisational culture
• Oversee workforce planning, recruitment, retention, supervision, and staff development
• Promote staff wellbeing, reflective practice, and psychologically safe leadership
• Provide leadership oversight and strategic direction for volunteer services and volunteer programme development
• Support the organisation’s progression towards recognised volunteer quality standards, including the VSI Volunteer Excellence Award

Partnerships, Stakeholder Engagement & Representation

• Represent the organisation within strategic partnerships and multi-agency forums
• Work collaboratively with commissioners, funders, housing providers, and community partners

Financial Oversight & Sustainability

• Budget development and financial planning in conjunction with the CEO and Finance Team
• Support organisational sustainability through efficient service delivery
• Monitor operational performance, quality standards, and service outcomes
• Ensure effective governance, accountability, and operational compliance across all services

Person Specification

Essential

• Significant senior leadership experience within homelessness, housing, health, social care, community, or voluntary sector services
• Extensive operational leadership experience across complex, multi-service environments
• Experience leading services supporting individuals with multiple disadvantage and complex needs
• Strong understanding of safeguarding, trauma-informed practice, and organisational risk management
• Experience managing accommodation-based and community support services
• Experience overseeing HR, compliance, governance, and organisational systems
• Experience leading quality assurance, risk, and compliance frameworks
• Strong partnership and stakeholder engagement skills across statutory and voluntary sectors
• Experience managing operational budgets, compliance frameworks, and performance systems

Desirable

• Experience working within homelessness, substance use, or health inclusion services
• Experience working within housing such as a registered housing provider
• Understanding of public health approaches and health inequalities
• Knowledge of housing legislation, supported housing models, and safeguarding frameworks
• Experience with digital transformation, systems implementation, and organisational modernisation

Key Attributes

• Values-driven and strongly committed to social justice and health equity
• Strategic thinker with strong operational leadership capability
• Calm, resilient, and decisive in complex and high-pressure environments
• Compassionate and emotionally intelligent leader
• Strong communicator with the ability to influence across systems and sectors
• Innovative, solutions-focused, and collaborative
• Committed to continuous improvement, accountability, and inclusive leadership

At Walking With The Wounded, we support those who have served with mental health, employment and wraparound care coordination programmes tailored to the unique needs of the individual. Whether mentally, socially or physically wounded, we provide bespoke services dedicated to getting those who have fallen the furthest back on track and moving forward with their lives.

As part of Op COURAGE, the veterans mental health and wellbeing service, we will be employing a new Veteran Liaison Support Officer. This role will work in collaboration with Pennine Care NHS Foundation Trust to support veterans in the mental health pathway.

The successful candidate will ideally be located in the Greater Manchester area with the ability to travel where required.

WWTW’s Care Coordination service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges, which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.

We are looking for a Veteran Liaison Support Officer (VLSO) who can work within a muti disciplinary team and fully appreciates the patience, resilience and self-motivation that is required to support a dispersed and diverse caseload of individuals. You must be someone who is able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. We welcome applicants who have experience or specialise in housing, although it is not essential.  Experience of working with veterans would be beneficial although again, not essential.

The Veteran Liaison Support Officer (VLSO) will have a caseload of ex-servicemen and women who may, at times, be facing multiple complex needs. Working with local delivery partners, you will make referrals for support, whilst retaining the overall caseworker responsibilities. Your role will be crucial to the success of the service user’s outcome. If you are an experienced caseworker with an understanding of working with clients who require tailored support, we would like to hear from you.

*Applicants should ideally reside within Greater Manchester, Lancashire, Cheshire or Merseyside with the ability to travel across the region as required.

Are you passionate about animal welfare and looking for a role where you can make a genuine difference every single day?

RSPCA Finchley, Golders Green, Hendon & District Branch is looking for a compassionate, resilient and proactive Senior Animal Welfare Officer to join our growing team supporting animals and local communities across North London.

Location: North London
Salary: £22,620 per annum
Hours: 30 hours per week
Contract: 1 year fixed-term contract with possibility of extension

This is a rewarding and varied frontline role where no two days are the same. You will be involved in rescuing and supporting vulnerable animals, coordinating veterinary treatment and ongoing care, supporting fostering and rehoming pathways, responding to welfare concerns and helping deliver community welfare initiatives across the Branch area.

You will work closely with members of the public, volunteers, fosterers, veterinary partners, local Inspectorate teams and external agencies to help deliver high-quality welfare support to animals in need. The role will also include supporting the Branch Trap-Neuter-Return (TNR) programme for stray and feral cats, assisting with animal transport and admissions, maintaining welfare records and helping strengthen frontline animal welfare provision across North London.

We are looking for someone with previous experience in animal welfare, rescue or a similar environment who is confident handling cats and other domestic animals, able to manage varied casework calmly and professionally, and committed to delivering high standards of animal welfare with empathy and compassion.

The role will include some occasional evenings and weekends in line with operational needs.

To apply, please submit your CV together with a covering letter outlining how you meet the essential criteria set out in the Job Description and your suitability for the role.Early applications are encouraged as we reserve the right to close the vacancy early should sufficient suitable applications be received.

At Walking With The Wounded, we support those who have served with mental health, employment and wraparound care coordination programmes tailored to the unique needs of the individual. Whether mentally, socially or physically wounded, we provide bespoke services dedicated to getting those who have fallen the furthest back on track and moving forward with their lives.

As part of Op COURAGE, the veterans mental health and wellbeing service, we will be employing a new Veteran Liaison Support Officer. This role will work in collaboration with Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust to support veterans in the mental health pathway.

The successful candidate will ideally be located within the Cumbria, Northumberland, Tyne and Wear region with the ability to travel where required.

WWTW’s Care Coordination service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges, which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.

We are looking for a Veteran Liaison Support Officer (VLSO) who can work within a muti disciplinary team and fully appreciates the patience, resilience and self-motivation that is required to support a dispersed and diverse caseload of individuals. You must be someone who is able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. We welcome applicants who have experience or specialise in housing, although it is not essential.  Experience of working with veterans would be beneficial although again, not essential.

The Veteran Liaison Support Officer (VLSO) will have a caseload of ex-servicemen and women who may, at times, be facing multiple complex needs. Working with local delivery partners, you will make referrals for support, whilst retaining the overall caseworker responsibilities. Your role will be crucial to the success of the service user’s outcome. If you are an experienced caseworker with an understanding of working with clients who require tailored support, we would like to hear from you.

​*The succesful applicant will be based at Monkwearmouth Hospital in Sunderland alongside the Single Point of Access (SPA) and North-East Teams. Home/Hub Hybrid with possible travel to multiple locations within Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust. The role covers a wide geographical area, including North Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland.

At Walking With The Wounded, we support those who have served with mental health, employment and wraparound care coordination programmes tailored to the unique needs of the individual. Whether mentally, socially or physically wounded, we provide bespoke services dedicated to getting those who have fallen the furthest back on track and moving forward with their lives.

As part of Op COURAGE, the veterans mental health and wellbeing service, we will be employing a new Veteran Liaison Support Officer. This role will work in collaboration with Humber Teaching NHS Foundation Trust to support veterans in the mental health pathway.

The successful candidate will ideally be located in the Humber region with the ability to travel where required.

WWTW’s Care Coordination service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges, which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.

We are looking for a Veteran Liaison Support Officer (VLSO) who can work within a muti disciplinary team and fully appreciates the patience, resilience and self-motivation that is required to support a dispersed and diverse caseload of individuals. You must be someone who is able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. We welcome applicants who have experience or specialise in housing, although it is not essential.  Experience of working with veterans would be beneficial although again, not essential.

The Veteran Liaison Support Officer (VLSO) will have a caseload of ex-servicemen and women who may, at times, be facing multiple complex needs. Working with local delivery partners, you will make referrals for support, whilst retaining the overall caseworker responsibilities. Your role will be crucial to the success of the service user’s outcome. If you are an experienced caseworker with an understanding of working with clients who require tailored support, we would like to hear from you.

​*Applicants should ideally reside within Hull, East Riding of Yorkshire, Whitby, Scarborough, Ryedale, parts of North and North-East Lincolnshire and possible travel to North Yorkshire, with the ability to travel across the region as required.

An exciting opportunity has come up to oversee the operational management and delivery of our burgeoning volunteer-led music and mental health charity. We are looking for a new Community & Operations Lead who has a track record of working holistically and empathetically in line with best practice to effectively manage and grow our services at an operational level; support the ongoing safe recruitment and retention of volunteers through our volunteer pathway; build and support community engagement; manage our two studio sites; and design, develop and manage exciting projects informed by our community members’ vision in collaboration with the Strategy & Fundraising Lead.

Our new Community & Operations Lead will be a calm and reassuring presence with a track record of facilitating positive working relationships, co-productive and person-centred approaches, and intersectional working in order to support our work addressing local health inequalities and reducing the health, social and financial barriers to creativity and support that local people face.

Seed Studios is a music and mental health charity based at Old Trafford Wellbeing Centre and Broomwood Community Wellbeing Centre working with adults aged 18+. From our centres, we support positive mental health and culture in Trafford through...

• our weekly volunteer-led Community Music Wellbeing Workshops, in which adults learn new instruments and disciplines in sessions proven to improve confidence, skills, connections and mental & emotional wellbeing
• our 1-to-1 music tuition and peer support which compliments support that individuals receive from our Trafford, Manchester and Salford health partners
• our inspiring and community-building events such as Open Mics and our annual Celebrate Seed Studios event
• our innovative partnership programmes, like our monthly workshop series with older adults charity String of Hearts, and our fortnightly In Harmony workshops in partnership with Dementia Disco and Trafford Choices.

In 2025, We enabled over 800 hours of free volunteer-led sessions with an annual footfall of over 2500 as well as 24 hours of free, 1-to-1 music tuition support for referrals from our health partners every month.

As the Project Development Manager (RTP), this role will strategically lead the Rethinking Pain programme into its next phase, ensuring continued impact, quality, and sustainability. In addition, the postholder will contribute strategically and operationally to the success of Blood Pressure Connect and other emerging physical health initiatives, providing leadership and support across the wider organisation

Key Objectives 

• To lead and oversee the delivery, development, and day‑to‑day management of the Rethinking Pain programme across Bradford and Craven, ensuring high‑quality, effective, and sustainable delivery.
• To develop and maintain strong professional relationships with key partners and organisations, creating effective referral pathways and promoting the benefits of collaborative working, including embedding programmes sustainably where appropriate.
• To play an active role in horizon scanning and funding development, identifying and securing additional funding opportunities to support, expand, and stabilise the Rethinking Pain programme, Blood Pressure Connect programme and other related activities.
• To represent KHL and the Rethinking Pain programme, Blood Pressure Connect and future health initiatives at relevant meetings, networks, and health boards, raising the profile of the work and contributing to wider strategic discussions.
• To proactively ensure accessibility, equity, diversity, and inclusion are central to KHL’s ways of working and are embedded throughout the Rethinking Pain programme and associated physical health projects.
• To work closely with the CEO to ensure all programmes and projects, including Rethinking Pain, Blood Pressure Connect, and emerging physical health initiatives, are aligned with KHL’s vision, aims, and strategic objectives

Project Management 

• To enhance systems and processes for the Rethinking Pain programme and support other related projects such as Blood Pressure Connect. To support budget management alongside the CEO and Finance Officer.
• To maintain effective relationships with key Commissioners, funders and key partners To develop high level/quality presentations and present these at local and relevant events as and when required.
• To ensure all projects are delivered in line with local and national guidance and local need, supported by the RP clinical team.
• To have oversight of all partner projects, associated with the managed projects, implement service levels agreements and ensure SLA requirements are being met.

Key Skills

• Supporting with change initiatives to align with organisational goals fostering a positive culture.
• Strong strategic understanding, providing cross-functional operational oversight
• Excellent organisational skills to performance monitor against our group objectives
• Strong interpersonal and communication skills with the ability to execute work expediently
• Experienced in utilising tools/frameworks to track progress ensuring appropriate governance and therefore outcomes Provide data led insights to guide decision making and strategy

Further details for the post will be detailed in the candidate pack.

We stand with individuals facing addiction - not as outsiders, but as a community rooted in peer support, lived experience, and human connection. 

As Operations Manager (OM), you’ll lead safe, high‑quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC’s commitment to meeting people where they are, the post holder will also share night‑outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that.
 

In addition, this role is pivotal in delivering BUBIC’s Strategic Plan, driving business development, staff development, service expansion, and organisational governance:

Business Development Contribution
The OM strengthens partnerships, supports funding strategy, provides operational evidence for bids, and contributes to growth initiatives such as pop-up BUBIC models and harm reduction bus feasibility.

Staff Development
The OM leads one to ones for the core staff and team leader, providing reflective practice, training, and wellbeing activities, and supports workforce planning aligned to strategic priorities.

Service Development
The OM oversees safe, high-quality delivery of outreach, groups, dual diagnosis support, Gateway training, and pilots’ new services including outings, life-skills programmes, and community presence initiatives.

Governance & Profile
Working with the CEO, the OM ensures oversight of compliance, safeguarding, GDPR, reporting to Board and sub-groups, and contributes to annual accounts, supports AGM delivery, and strengthens organisational visibility through external representation

Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.

Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.
Key aspects of the role
•
To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027.
•
To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis.
2
•
To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees.
•
Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site.
•
To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding).
•
Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team.
•
To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services.
•
To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees.
•
To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live.
• To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services
Oversight of high quality service delivery
• To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation.
• Embed accreditation requirements throughout service management and delivery.
• Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees.
• Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse.
• To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery.
• To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these.
• Take part in the out of hours (back up) on call management rota.
Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites.
• To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper.
• Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach.
• Act as Safeguarding Lead for Accommodation services.
• Promote and foster good working relationships between all Pdap staffing teams.
Working with our Partners
• To represent the values of Pdap in all our external partnership working.
• To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse.
• To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals.
3
• To liaise with universities and external tutors in relation to student placements.
• Foster positive relationships with our commissioners, landlords and funders.
Finance & Administration
• To oversee and deliver agreed budgets relating to the accommodation service.
• To assist the Finance Director with setting annual budgets.
• To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion
• Regularly review service level accessibility data and update the EDI action plan with actions to address these.
• Actively and appropriately challenge all forms of discrimination.
• Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all.
Other
•
Flexible working hours according to the needs of the project.
•
Evening and weekend work may sometimes be required.
•
Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO.
•
The role will predominantly be based across our accommodation sites or at our main office.
•
As our sites are across Kirklees, use of a car is desirable
•
Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Person Specification
Skills & Experience Essential/Desirable
Experience of managing a HMO or similar supported housing service
Essential
Significant experience in a line management role
Essential
Ability to identify areas of development for staff and support them to improve their practice
Essential
Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc
Essential
Experience of working in the third sector
Desirable
Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands
Essential
Ability to analyse data to identify gaps, and actions and write high quality reports and action plans
Essential
4
Proven track record translating strategy into operational delivery
Essential
Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel.
Essential
Experience & confidence delivering presentations/ training and talks to a wide range of audiences
Essential
Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners
Essential
Able to demonstrate strong professional boundaries and maintain confidentiality
Essential Knowledge Essential/Desirable
Sound understanding of domestic abuse and VAWG
Essential
Knowledge of charity governance and financial management
Desirable
Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence
Essential
Understanding of commissioning requirements and contract compliance
Essential
Understanding of housing legislation in relation to the delivery of supported housing and HMOs
Essential
Excellent understanding of quality assurance including Leading Lights or equivalent accreditation
Desirable
Commitment to working in partnership and building strong relationships with stakeholders
Essential
Excellent understanding of and commitment to equity, diversity and inclusion
Essential