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Top job
Royal Star & Garter, Surbiton (On-site)
£16,809 - £25,213 per year
Join our Surbiton Home as our Operations Lead, helping to support the daily running of the Home.
Posted 1 day ago Apply Now
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Page 1 of 41
Surbiton, Greater London (On-site)
£16,809 - £25,213 per year
Part-time (15 - 22.5 hours )
Permanent

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Job description

Purpose of the role:

  • To ensure that all non-clinical aspects of the operation of the home are run effectively, efficiently and do not negatively impact the day to day running of the home.
  • To maintain the physical aesthetics and environment of the home to a high standard.
  • To ensure that all health and safety, Home compliance duties are undertaken in a timely manner.
  • To manage the catering provision regarding function control, service quality and control of free-issue products.

Key tasks and responsibilities:

  • To work in accordance with the issued Duties & Responsibility document.
  • Line management of the housekeeping and facilities teams and Catering Manager
  • Engage with residents and relatives to ensure any operational issues are resolved.
  • Liaison with CAFM administrator in relation to PPM and Reactive works within the home.

Team Leader tasks and responsibilities

  • Provide effective performance management, support and guidance to the housekeeping team as described in the Royal Star & Garter Performance Management Policy.
  • Organise the work roster for your team.

General

  • Undertake any other duties as required, consistent with the nature of the role as determined by your manager.
  • Provision of data and/or undertake audits as required by Duties & Responsibilities document, closely interfacing with the Audit and Assurance Officer.
  • Comply with all Royal Star & Garter policies and procedures
  • Promote the interests and reputation of Royal Star & Garter at all times and ensure that the culture and ethos of the organisation is maintained, nurtured and supported
  • Promote and maintain a safe environment by complying with the requirements set out in the Home’s Health & Safety Policy, security procedures and guidelines.
  • Actively promote equality of opportunity in all day-to-day activities
  • The post requires a high degree of confidentiality. You will be required to meet these exacting standards at all times, whether in or outside work
  • Take responsibility for your own continuous professional development, fully engaging with training and assessment and promoting a learning culture where mutual and professional respect is afforded to all colleagues
Application resources
Organisation
Royal Star & Garter View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 02 October 2026
Closing date: 30 October 2026 at 16:00
Tags: Administration, Social Care / Development

The client requests no contact from agencies or media sales.