Home support manager jobs

At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution and ensuring that every interaction with Starlight is positive, personal and professional.

The Supporter Care Administrator plays an important role in supporting the delivery of excellent supporter care across all areas of fundraising and marketing. This role is ideal for someone who enjoys working with people, is highly organised with excellent attention to detail, and wants to develop their experience within fundraising and the charity sector.

You’ll enjoy communicating with supporters, taking time to understand their needs and helping them feel valued and appreciated. You’ll also take pride in supporting Starlight’s reputation for warm, responsive and efficient supporter care, while following clear processes to ensure donations and supporter data are handled accurately and securely.

Working closely with the Supporter Care Coordinator you will gain hands-on experience of supporter care, income processing and general fundraising administration, across a range of fundraising activities, including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations.

Make a real difference to life after brain injury. Join us as Headway’s Events Fundraising Manager and lead a dynamic, impactful events programme that raises vital funds and increases national visibility, 

Headway – the brain injury association, supports thousands of people every year. Our events are a crucial part of how we raise awareness, generate income, and build a passionate community of supporters. We’re now looking for an experienced, creative and highly organised Events Fundraising Manager to take our programme to the next level.

About the role

As Events Fundraising Manager, you will lead, shape and deliver an exciting portfolio of fundraising events, including virtual challenges, our annual Golf Day, and Headway’s prestigious Annual Awards. You will also steward supporters through major third‑party events such as the London Marathon, Great North Run and London Landmarks Half Marathon.

Working closely with the wider Fundraising Team and our Communications Team, you’ll ensure every event is safe, engaging and memorable, and that every supporter receives an exceptional journey with Headway.

With an established events calendar and opportunities for innovation, this role offers the chance to make a tangible impact while helping to grow an events income stream currently worth approximately £360,000.

What you’ll do

• Plan, manage and deliver Headway’s events programme from start to finish.
• Develop a forward‑thinking events strategy that increases participation and income.
• Deliver and champion outstanding supporter stewardship.
• Manage budgets, health & safety, logistics and evaluation.
• Build strong relationships with participants, volunteers, suppliers and corporate partners.
• Line manage and develop the Fundraising Coordinator (Events).
• Identify and test new fundraising opportunities to grow our reach and income.
• Work closely with the Communications Team to deliver effective, engaging marketing.

About you

We’d love to hear from you if you have:

• Proven experience in planning and delivering a diverse range of Fundraising events.
• Strong organisational skills and the ability to manage multiple projects
• Excellent communication and relationship‑building skills
• Understanding of fundraising principles and supporter engagement
• Experience of budgets, evaluation and health & safety
• Creativity, problem‑solving skills and a passion for delivering high‑quality experiences
• Ability to lead, support and develop others
• A commitment to safeguarding, equality, and Headway’s values

You’ll be joining a supportive, passionate and collaborative charity committed to improving life after brain injury.

Benefits

As a valued member of the Headway team, you’ll have access to the following range of benefits:

Financial Security

• Competitive salaries

• Pension: You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions

• Occupational Sick Pay Scheme, increasing with length of service

• Death in Service Benefit, providing peace of mind for your loved ones

Flexible Working

• Hybrid working, with a minimum of one day in the office. 

• Flexible working arrangements promoting wellbeing and work-life balance

Wellbeing

• 24/7 Employee Assistance Programme including access to counselling services

• Eye test vouchers

• Mental Health First Aiders

Holidays and Leave

• 25 days annual leave, increasing incrementally to 30 days with service (pro rata for part-time roles), plus Bank Holidays, one day birthday leave and additional three days for Christmas closure. 

Additional Benefits

• Access to shopping and lifestyle benefits and discounts through IMHR Plus Privilege membership

If you’re excited by the opportunity to lead inspiring events that change lives, we’d love to hear from you. If you have any further questions about this role please contact Ruth Owens, Interim Fundraising Director. No recruitment agencies please. 

• Closing date: 25th February 2026 
• Interviews: 3rd 4th March (online)

• Location: Norfolk
• Salary: £25,595 per annum, plus mileage
• Hours per week: 37.5 hours, including travel time
• Required: Previous experience working with children and young people with learning disabilities and Autism.
• Full UK manual driving licence, access to a vehicle and a willingness to travel across the area.
• Desirable: BTEC Level 4 in Positive Behaviour Support

Positive Behaviour Support changes lives. Join us and help unlock new possibilities.

 As a Positive Behavioural Support (PBS) Practitioner, you will support children and young people with learning disabilities, Autism and other support needs to transform their lives as part of our new service in Norfolk

Who will I support?

You will work with children and young people in Norfolk who may not be accessing education and may be at significant risk of entering specialist residential care.
 Your role will focus on helping them remain in their local communities, close to the people and places that matter most. 

How will I make a difference?

Every young person will benefit from tailored strategies and interventions to help them flourish in a safe, supportive environment. You will take time to understand each young person’s lived experience and support them, their families, carers and other professionals to learn and apply appropriate positive behaviour support techniques.

Your support will help young people stay in their current placements, access their communities and develop skills and tools they will use for the rest of their lives to live fulfilling, independent lives. Using approaches built on the principles of inclusion, choice and participation, your support could be the difference between a closed door and a clear path to independence 

How will I develop?

If you do not already hold a BTEC Level 4 in Positive Behaviour Support (which is desirable), you will be enrolled onto this course and supported throughout your studies while you work with us, on completion you will receive a salary increase to £27,500
 You will receive regular clinical supervision from experienced professionals to ensure you feel confident and supported in your role. 

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Stream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Buy and sell annual leave – transfer windows open twice a year.  
• Pension and Life Assurance – you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme

The purpose of the role is to ensure that Church Army uses high-quality data, insight, and analysis to make informed, evidence-based decisions as we communicate with external audiences and grow our supporter network.

The role holds day-to-day responsibility for Church Army’s CRM system (Microsoft Dynamics), including managing relationships with external technology partners. It plays a vital part in maintaining accurate, high-quality supporter data and ensuring the CRM is used effectively across the Engagement Team and wider organisation.

Manager, Home-Start Guildford
Salary: £42,000 – £47,000 FTE pro rata, dependent on experience
Hours: 4 to 5 days per week
Contact: Permanent
Location: Astolat, Coniers Way, Guildford, Surrey. Some home-based working is possible, however you will need to be in the office with staff and attending external meetings regularly throughout the week

Home-Start Guildford is a local, independent charity supporting families with at least one child under the age of five. Through our team of trained volunteers and staff, we offer emotional and practical support to help parents build confidence, strengthen family relationships, and give their young children the best possible start in life.

We are now seeking an experienced, inspiring and values-led Manager to lead the organisation through its next phase of development.

About the role

As Manager, you will provide overall leadership and direction for Home-Start Guildford, ensuring our services remain high-quality, safe and impactful for local families. You will work closely with our Board of Trustees, lead and support a dedicated staff team, and oversee the recruitment and development of volunteers.

You will also play a key role in our funding strategy, strengthening partnerships, building community relationships, and representing the charity locally.

This is a pivotal position for someone who is passionate about early childhood, understands the challenges faced by families, and thrives in a varied and rewarding leadership role.

We’re looking for someone with:

• Proven experience in a management or leadership role, ideally in the voluntary or community sector
• Strong people management skills, including supporting staff and volunteers
• Experience of fundraising, grant applications or income generation
• A solid understanding of safeguarding and working with vulnerable families
• Excellent communication and relationship building abilities
• Strong organisational and financial oversight skills
• A commitment to the values and ethos of Home-Start
• A clean driver’s licence and access to a car

(Desirable: knowledge of the local Guildford voluntary sector, experience working with families with young children, or experience reporting to a Board.)

What we offer:

Home-Start Guildford is a supportive, family friendly employer. We offer:

• Flexible working (within service need)
• Generous annual leave
• Pension contribution
• Free parking
• Ongoing training and professional development
• The opportunity to lead a well-respected local charity making a meaningful difference to families’ lives

Schedule and Interview Process

Closing date: Midday, Friday 13 February 2026
Shortlisting: Candidates notified by end of day, Tuesday 17 February 2026
Interviews (in person at the Home-Start Guildford offices):

• Part One – Staff Engagement Exercise: Tuesday 24 February 2026 (presentation)
• Part Two – Formal Interview: Friday 27 February 2026 (panel interview & presentation)

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Home-Start Guildford is committed to safeguarding and to equality, diversity and inclusion.

This post requires an Enhanced DBS check with Child Workforce barred list information. Employment is subject to satisfactory references and DBS. We will only discuss or request criminal record details once a conditional offer has been made, in line with Home-Start’s Safer Recruitment Policy.

No agencies please.

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. We are a now recruiting a Philanthropy Manager to support this growth. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.

The key purpose of the Philanthropy Manager position is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 10th February 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

For full details on the role, please download the recruitment pack.

Are you a dynamic and results-driven professional with a passion for retail management? We are seeking an experienced Area Manager to oversee (12 – 14) stores across West Midlands, Shropshire and North Wales.

If you thrive in a fast-paced environment, have excellent leadership skills, and a keen eye for business development, this role is for you!

This is a field based to role, therefore willingness to travel to various sites and a full UK driving licence is essential.

What does this role involve:

The Area Manager will work closely with the Regional Manager and fellow Area Managers of both facias to ensure BHF values are upheld, and our ambitious targets are met.

You will need your combined skills of strategic leadership, team management and operational excellence to succeed:

• Drive commercial awareness throughout your area to maximize sales and profit
• Maximise performance by leading diverse teams, ensuring everyone lives by and demonstrates our values
• Ensure commercial performance is maintained within your area

What we are looking for:

• Experience in retail management, preferably overseeing multiple stores.
• The ability to motivate and guide teams toward achieving goals.
• A strong understanding of retail operations, financial metrics, and market trends.
• Excellent verbal and written communication skills.
• A proactive approach to addressing challenges and finding solutions.
• The willingness to travel within the designated area.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner! 

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Our Second Home is the UK’s youth movement of young people with refugee backgrounds. Since 2018, we have supported over 750 young people from 53 countries to build community, develop leadership skills, and flourish into adulthood in the place they now call home.

Our work begins with transformational residential experiences, where young people form friendships, grow in confidence, and experience belonging – often for the first time since arriving in the UK. From there, many go on to take part in our Leadership Training Programme and local Youth Hubs in London and Bristol, before returning as peer leaders themselves. This cycle of engagement, growth and leadership is at the heart of our theory of change.

We are now entering a pivotal phase of our development, delivering a new 2025–2028 strategy focused on sustainable growth, deeper impact, and long-term resilience. Fundraising is central to this ambition.

The role (Read the recruitment pack for more information)

We are recruiting a Fundraising Manager to act as the organisation’s operational lead for income generation. This is a part-time role (18–24 hours per week) with significant flexibility, ideal for someone who is organised, thoughtful, and motivated by building something meaningful.

The Fundraising Manager will manage and coordinate income across five strands: trusts and foundations, major donors, corporate foundations, individual and digital giving, and statutory funding. While the role has a strong trusts and foundations focus, it offers real scope to build skills and experience across a broad fundraising portfolio.

Working closely with the CEO, a highly experienced freelance Bid Writer, and the wider team, you will be responsible for developing funding pipelines, producing high-quality proposals and applications, stewarding funder relationships, and translating programme impact into compelling narratives. You will also play a key role in donor communications, reporting, CRM management, and supporting campaigns and events.

This is a hands-on role for someone who enjoys balancing writing, relationship-building, planning and delivery – and who values doing fundraising with integrity and care.

About you

We are looking for someone with experience in fundraising (particularly trusts and foundations) or strong transferable skills such as persuasive writing, project management, or stakeholder engagement. You will be comfortable managing multiple deadlines, maintaining an organised pipeline, and working independently while staying closely connected to a small team.

You will bring strong written and verbal communication skills, attention to detail, and the ability to build warm, professional relationships with funders and supporters. Experience using a CRM system is important, as is an understanding of – or willingness to learn about – the UK voluntary sector funding landscape.

Above all, we are looking for someone who aligns with our values: putting young people at the centre, acting with rather than for, creating opportunities for leadership, and building a culture of freedom, respect and acceptance. We warmly welcome applications from people with lived experience of the asylum system.

This is a role for someone who wants their fundraising work to be closely connected to real people, real programmes, and real change – and who is excited to help shape the next chapter of a growing, values-led organisation.

Business Manager

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Bridgemead, Bath.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Responsibilities:

• Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
• Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
• Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
• Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
• Contribute to a well-led, positive and values-driven culture, promoting Pilgrims’ Friend Society’s ethos and “The Way We Care”
• Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
• Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
• Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
• Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
• Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

Skills/Experience:

• Willing and able to take a lead in maintaining the Christian ethos of the home;
• Management experience in a business setting;
• Comfortable with writing business communications to staff and residents as well as authorities etc;
• Ability to communicate effectively at all levels whilst maintaining confidentiality;
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
• Able to work under pressure and provide calmness in all situations;
• IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns. 

Benefits:

• £44,500 to £50,000 per annum
• Relocation support (to be discussed)
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

 Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

****looking for Kent based****

As a Client Support Advisor at LASAG, you will be one of the frontline points of contact for
individuals affected by asbestos-related illness. You will provide compassionate,
knowledgeable, and practical support—via phone, email, and in-person—to patients,
families, and carers. Your work will help ease their journey, signpost them to appropriate
services, and ensure they feel supported and heard.

Handle incoming enquiries via LASAG helpline (phone, email) in a timely and
empathetic manner.
 Provide emotional support and active listening.
 Signpost clients to relevant services such as support groups, benefit advice, legal /
compensation services, and medical professionals.
 Maintain accurate records of client interactions, safeguarding confidentiality and
adhering to data protection policies.
 Help organise and deliver support group sessions (both virtual and in-person) and
other LASAG-led activities.
 Collaborate with nurses, trustees, volunteers, and partner organisations to ensure
continuity of care.
 Support with outreach efforts (e.g., community events, awareness campaigns) to raise
awareness of LASAG’s services.
 Contribute to continuous improvement by providing feedback on service delivery,
identifying gaps, and helping to develop best practices.

I’m thrilled to partner with Pennies, to find their new Partner Marketing Manager, who will deliver creative and effective marketing campaigns with their partners. Joining a fast-paced environment, you will help shape how they use marketing to grow donations and engagement with existing and new partners. Pennies is growing fast. With an increasing number of merchants joining their movement to make digital giving simple, sustainable, and powerful, they are expanding their marketing team to support this exciting growth.

Pennies is an award-winning charity and a pioneer in fintech for good, making everyday giving simple through micro-donations at the point of sale. Recently celebrating 15 years of impact and 300 million micro-donations unlocked for 1,100 charities, we work with more than 150 leading brands across retail, hospitality and payments.  Partners include Boots, B&Q, Lidl and Travelodge.

This is a dynamic and varied role that combines strategic partnership management with hands-on creative delivery. You will lead marketing initiatives with a range of partners across retail, hospitality, payments, and technology. The role involves managing relationships, creating content, and ensuring that every collaboration helps grow donations and makes a difference for charities. You will plan, develop, and execute joint marketing campaigns and partner content across traditional, digital, in-store, and internal channels, improving customer journey and brand awareness.

The ideal candidate?

I’m looking to hear from creative, analytical, and collaborative marketing and communications professionals, with strong stakeholder management skills, account management skills and strong hands-on Design skills using Adobe Creative Suite and Canva. If you are a natural storyteller, with a strong understanding of multi-channel marketing I’d love to hear from you!

• Hybrid working – home and office, based in the City of London. 2 days in the office (Tuesday and Wednesday), 3 days from home.
• Salary £37,500- £42,500
• 28 days annual leave, plus bank holidays.
• Regular team off-site days and social activities.
• Fantastic personal and professional development opportunities. Access to working with influential leaders.

Firm closing date: 9am Wednesday 18^th February. Please apply now for more information.

Interviews: Tuesday 24th and Wednesday 25^th February, in person, at Pennies offices.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

Job Title: Deputy Renewals Manager
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £37,800 per year, Band F, Level 3
Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.
Contract: Permanent

About the Role:

This role sits within a young, diverse team united by a strong commitment to excellent customer service.

As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.

What you’ll do as a Deputy Renewals Manager:

• Lead and motivate a telephone-based renewals team to deliver high-quality customer service
• Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
• Coach and performance-manage team members, acting as first point of escalation
• Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy 
• Build strong relationships with charity clients and identify opportunities to retain and grow business

What we’re looking for as a Deputy Renewals Manager:

• Experience in commercial insurance and insurance broking
• Leadership or supervisory experience within renewals or existing business
• Strong knowledge of FCA regulation, TCF and compliance requirements
• Confident communicator with excellent customer service and complaint-handling skills
• A proactive approach with the ability to drive performance and commercial results

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
• Flexible working hours and hybrid options
• Work in a way that suits you, your role, and your department
• Double-matched pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 Sunday 15th March 2026

Interviews will be on an ongoing basis until the position is filled.

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Are you someone who...

• ...wakes up motivated to use your fundraising expertise to solve some of the world's most pressing issues: climate change, food security, and public health?

• ...is energised by the challenge of building a high-value donor pipeline from the ground up?

• ...is a strategic connector, adept at building genuine relationships with donors?

If this sounds like you, we’d love you to apply for our Philanthropy Manager role at ProVeg UK. 
 

Role Summary

Our fast-growing team at ProVeg UK has ambitious targets for the coming years, and we need innovative, entrepreneurial thinkers to help us reach them for 2026 and beyond. 

The primary focus of this role is to establish and lead our UK mid-major level (HNWI) donor function alongside our Co-Executive Director. We have a successful track record with Trusts and Foundations (T&F) and are now looking to cultivate a diverse portfolio of funders who are accelerating the transition to a sustainable food system, tackling climate change, and ensuring the food we eat is good for all. You will be the architect of this new HNWI income stream - researching, qualifying, and securing transformational gifts from scratch.

While philanthropy experience is essential for this role, you will also collaborate with our Development Manager to oversee our established T&F portfolio. We are predominantly seeking strong philanthropy specialists and are happy to provide training on grant applications where needed.

This is a pivotal role for someone looking to lead on a high-impact fundraising strategy and help secure the vital resources needed for our continued success. 

You will be a champion for our mission, able to think creatively about how to attract interest across sectors and translate the impact of our work to speak to a range of audiences. 
 

Job details

• Working hours: Part-time (28 hours per week over 4 days, i.e. 0.8 FTE)

• Contract duration: 2 year fixed contract, with possibility to extend

• Location: Remote within the UK

• Salary: £40,000 – £42,000 per year for 1.0 FTE (pro-rata’d to working hours) 

• Reports to: Co-Executive Director UK

• Start date: ASAP

• Application deadline: March 2nd
   

Responsibilities

• Establish the HNWI Pipeline by leading the proactive research and identification of new UK-based major donors. You will manage the full prospect lifecycle, from cold outreach and initial "discovery" meetings to the final ask and bespoke stewardship.

• Conceptualise, launch, and manage a new donor circle (e.g., an 'Impact Club') to create a structured engagement programme for mid to high-level supporters alongside the Co-Executive Director.

• Co-develop a creative 3-year fundraising strategy and set actionable annual and quarterly objectives.

• Plan, facilitate, and manage events, including the coordination and delivery of roundtable discussions or multi-participant meetings, ensuring effective engagement, smooth logistics, and clear outcomes.

• Create compelling, tailored cases for support and impact reports that translate ProVeg’s data into visionary narratives that resonate with wealthy philanthropists.

• Brief and support the Co-Executive Directors and Trustees for high-level meetings, ensuring they are positioned effectively to close significant gifts.

• Maintain accurate and timely records of all donor interactions, communications, and commitments within our HubSpot system, which we use to manage and track our relationship pipelines and fundraising progress.

• Collaborate with the Development Manager to maintain our existing T&F relationships, ensuring high-quality grant applications, reporting, and compliance are met. 

• Travel in and around London and other major cities in the UK to network with potential donors and represent the organisation
   

Qualifications

Essential:

• You bring 3+ years of philanthropy/fundraising experience, ideally within an NGO or a related field.

• You possess demonstrable experience in identifying and opening doors to new HNWI prospects rather than just managing an inherited portfolio.

• You are a skilled verbal communicator with the ability to lead virtual and in-person meetings with gravitas, communicating ProVeg UKs work with donors and partners in inspiring, creative, and persuasive ways.

• You possess excellent written communication skills to write inspiring, persuasive content.

• You bring an entrepreneurial mindset, and can think creatively to find new solutions to challenges. 

• You are a competent project manager, able to meet deadlines and manage a varied and fast-paced workload. 

• You display the ability to network effectively and represent ProVeg with a wide range of stakeholders, nurturing and cultivating relationships into long-term, mutually-beneficial partnerships. 

• You have a genuine passion for ProVeg’s mission and the ability to travel within the UK for donor engagement.

• You are able and willing to travel within the UK and represent the organisation at donor meetings and other related events

Preferred:

• You possess knowledge of the plant-based food sector or environmental philanthropy.

• You have acquired solid experience using HubSpot (or a similar CRM) for pipeline management.

• You demonstrate experience in (or a strong aptitude for) writing successful funding proposals for T&Fs.
   

Benefits of working with ProVeg

• A strong organisational focus on personal development, with a designated training budget.

• Provision of a work laptop.

• Flexible, trust-based working arrangements and home-office arrangements.

• Career development support.

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Employee Assistance Programme including counselling

• Access to 24/7 virtual GP Service

• Access to the Wisdom app with exclusive perks and discounts

• Compassionate animal companion leave

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!

​About ProVeg International

ProVeg International works to accelerate the transition to a sustainable global food system by making plant-rich foods and alternative proteins more accessible and appealing.

ProVeg engages with all relevant stakeholders to create a world where the food we eat is good for all people, animals, and our planet.

ProVeg has received the United Nations’ Momentum for Change Award and works closely with key UN food and environment agencies.

ProVeg creates global impact, with offices in 14 countries across five continents and more than 250 employees.

Diversity Statement

ProVeg is committed to equal opportunity in employment for all, regardless of migration history and nationality, religion, skin colour, gender, age, genetic information, disability, marital status, parental status, pregnancy, sexual orientation, HIV status, gender identity, or gender expression. People from the Global Majority, women, people with disabilities, members of LGBTQIA+ communities, older adults, neurodivergent people, refugees, and people living with HIV are explicitly encouraged to apply.

In 2020, ProVeg signed the Diversity Charter, a self-commitment and association dedicated to promoting a prejudice-free work environment.

In 2022, ProVeg achieved a score of 88.1% on the PRIDE Index, the LGBTIQ+ Diversity Performance Index, which is over 20 percentage points higher than the overall average of 67.9%.