Salary £26,938 - £29,264 (pro rata of £33672 – 36580)
Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.
Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.
Responsible to Operations manager
Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.
Job description
1. Ensure that houses and gardens are safe, welcoming and well maintained
2. Undertake simple repairs and maintenance to Hope Houses
3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.
4. Complete and record regular fire and health and safety checks.
5. Ensure rooms are clean and ready for new clients to move into
6. Help new residents move in and provide an induction.
7. Undertake and document client risk assessments
8. Help new refugees develop and carry out plans to help them thrive
9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures
10. Complete License Agreement and diarise end dates
11. Draft eviction letters and supporting letters when required
12. Assist with obtaining client documents
13. Empower residents to register and engage with appropriate health services
14. Encourage residents to get involved in activities likely to contribute to their well-being.
15. Help clients develop the skills needed for life after leaving Hope Projects
16. Conduct and record house meetings when required
17. Help residents move out at the end of their license
18. Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’
19. Accurately record work with clients using outlook diary and lamplight database.
20. Build relationships with organisations, volunteers and charities
21. Contribute to planning and the development of Hope Project
22. Liaise with partner agencies
23. Develop and maintain positive rapport with clients whilst maintaining professional boundaries
24. Commitment to learn and develop new skills to meet service needs
25. To provide training where required
26. Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners
27. Contribute to the wider work of Hope Projects including fundraising and awareness raising.
28. Help raise awareness of Hope Projects and the issue of asylum destitution
29. Engage with regular support and supervision
30. Undertake training when required
Person specification
Experience
1. Experience of working supportively with vulnerable / at risk people
Ability
2. Good listener
3. Able to assess safety in houses
4. Able to assist in the safeguarding of at-risk people
5. Able to carry out basic repairs
6. Able to liaise with contractors such as plumber and electricians
7. Organised, able to effectively time-manage a varied workload
8. Capable of working on own initiative outside of an office environment
9. Good written and spoken English
10. Ability to use common office IT software and to record work on a database
11. Able to work within a budget.
Knowledge
12. Understanding of issues affecting Refugees and destitute asylum seekers
Qualities
13. Sympathy towards Refugees and destitute asylum seekers
14. Good at communicating with colleagues and managers
15. Willing and able to travel around Birmingham
In addition to the 4 questions on this form, please submit a CV and a letter of support (around 1 side of a4) explaining how you meet the person specification and why you are the right person for this job.
Registered Charity
6 - 10
Legal advice, housing, emergency grants and wellbeing support for people made homeless by immigration controls.
The client requests no contact from agencies or media sales.
Thank you!
We are looking to recruit an experienced HR Advisor to provide comprehensive HR support. You’ll play a key role in supporting the employee experience, providing top-notch support to all teams in the organisation and be comfortable working in a unionised environment and with all levels of seniority.
Our recent all-staff survey reported high satisfaction levels, with 96% believing in the aims of the charity, 94% of staff having pride in working for the Centre, 94% of staff enjoying working with their colleagues and 94% agreeing they feel trusted to do their job.
In this role, experience of employee relations will be pivotal in supporting the organisation. As a trusted advisor, you will have sound employment law knowledge and be comfortable with challenging conversations, supporting managers with any issues such as sickness absence, holiday queries, capability or a disciplinary procedure.
You’ll ensure that recruitment costs are kept to a minimum, work with recruitment managers to ensure vacancies are advertised following internal processes and ensure employment contracts are finalised before onboarding starts. You'll also be confident using IT systems to assign training to new joiners and to existing staff, keeping records of courses and ensuring that safeguarding training is completed.
Bringing your experience of HR and a willingness and enthusiasm to the role, you will proactively seek to continually improve yourself and the role, championing a culture of service excellence, as well as taking ownership and accountability of your workload.
Please refer to the job description for further information. If you have any questions please email us.
The post is full time, 35 hours a week. For the right candidate, we will consider a 0.8fte (28 hours) appointment.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
The Centre is an equal opportunities employer. We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children. We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.
We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and, for this role, to undertake a basic DBS check.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Discretionary wellbeing and celebratory days
· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%
· Life assurance cover (after probation passed)
· Employee assistance programme
· Season ticket loan
· Training and development opportunities
· Access to Blue Light Card discounts
How to apply
Send your cv and cover letter. To ensure fairness at all stages of the process, please don’t send your application to any other email address at the Centre
Closing date for applications: Monday 15 June, 9am
Interviews will be held by end of June
Please note that a short test will form part of the interview process, if you are shortlisted details will be provided to you in advance.
If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.
Registered Charity
51 - 100
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.