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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and supported required. If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!
The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance. Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people's financial wellbeing.
Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.
Main Duties and Responsibilities
1. Specialist Money Advice and Casework
- Deliver person-centred money advice and holistic support to individuals and families experiencing financial hardship, housing insecurity and complex needs.
- Manage a caseload of clients, providing tailored interventions including budgeting, debt advice, income maximisation, welfare benefits advice and financial capability support.
- Provide FCA-regulated debt advice, including Debt Relief Orders and other debt solutions where appropriately trained, or refer clients to specialist services where required.
- Support clients experiencing fuel poverty through tariff advice, supplier negotiation and practical interventions.
- Develop personalised support plans that address both immediate financial difficulties and longer term financial resilience.
- Advocate on behalf of clients with creditors, landlords, utility providers, housing services and statutory agencies to achieve the best possible outcomes.
2. Housing and Homelessness Prevention
- Work proactively with clients to sustain tenancies and reduce the risk of homelessness.
- Liaise with landlords, housing associations, Exeter City Council Housing Options and other housing providers to resolve tenancy-related issues.
- Support clients living in temporary accommodation or experiencing housing insecurity.
- Assist clients to access housing-related benefits, CRF Housing Payments and other financial support.
- identify housing risks early and implement practical interventions to prevent crisis wherever possible.
3. Outreach, Engagement and Financial Resilience
- Deliver outreach across Exeter through home visits, community venues and other trusted locations to engage people who may struggle to access traditional advice services.
- Build trusted, professional relationships with clients, adapting communication and support to meet individual needs.
- Support the delivery of financial education sessions, including Navigate the Money Maze and other financial capability initiatives.
- Help clients develop the knowledge, confidence and practical skills needed to manage their finances independently and reduce future reliance on crisis support.
4. Partnership Working
- Work collaboratively with Navigate, Churches Housing Action Team, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Maintain effective referral pathways and ensure clients receive seamless transitions between crisis intervention and longer-term support.
- Attend partnership meetings, case discussions and multi-agency forums where appropriate.
- Signpost and make warm referrals to specialist services to address wider health, housing, employment and wellbeing needs.
5. Systems, Recording and Compliance
- Maintain accurate, timely and high-quality case records using the partnership's case management system - Advicepro.
- Use digital systems and organisational tools effectively, including secure client portals and AI supported technologies where appropriate.
- Ensure all work complies with FCA requirements, safeguarding procedures, GDPR and organisational policies.
- Maintain appropriate professional boundaries and ensure confidentiality at all times.
6. Monitoring, Quality and Outcomes
- Record outcomes and client progress accurately to support contract monitoring and service evaluation.
- Contribute to client feedback, case studies and continuous improvement activities.
- Work towards agreed performance targets while maintaining high standards of client care and professional practice.
7. Professional Practice
- Deliver services in line with person-centred, relationship-based and trauma-informed principles.
- Participate in supervision, reflective practice, team meetings and ongoing professional development.
- Keep knowledge of money advice, welfare benefits, housing and homelessness legislation up to date.
- Promote equality, diversity and inclusion, ensuring every client is treated with dignity, respect and compassion.
General Duties
- Develop and maintain positive working relationships with partner organisations, referral agencies and community stakeholders, promoting collaborative working across the Wis£rmoney partnership.
- Support service improvement by gathering client feedback and identifying opportunities to improve service delivery.
- Work in accordance with organisational policies, procedures and professional standards at all times.
- Contribute positively to team meetings, partnership working and organisational learning.
- Support managers in responding to enquiries, complaints and compliments in a timely and professional manner.
- Undertake any other duties appropriate to the role and participate fully in training and continuous professional development.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
ABOUT YOU
You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.
THE ROLE
The postholder will support the Prevention Coordinator to ensure events are delivered safely and effectively.
They will offer information, advice and guidance to people facing issues that are currently or may soon affect their housing security — delivering swift, impactful interventions that help reduce the risk of homelessness, and advocating and mediating on clients' behalf as they navigate complex bureaucratic systems. This role involves building meaningful relationships with some of the most vulnerable people in our communities, connecting them with the Welfare Benefits, Housing Allocations, Citizens Advice, mental health and substance misuse support they need and deserve.
The postholder will work closely with a wide range of partners, including homelessness service providers, local authorities, and healthcare and wellbeing organisations. They will carry a varied caseload, conducting assessments and working creatively to navigate the complex and challenging issues that can lead to clients becoming homeless, supporting them to engage with services. Working closely with SPEAR's Homeless Health Link Team, they will support colleagues with client-facing work and carry a caseload of clients requiring homelessness prevention support.
This role will be spread across 4 days per week.
YOUR BENEFITS
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Want to know more about the role? Read the full Job Description now!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
THE ROLE
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
This is a practical leadership role where you will:
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
ABOUT YOU
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
YOUR BENEFITS
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Shortlisting Date: 7th August
Vacancy Closing Date: 5th Aug
First Interviews W/C: 12th, 13th and 14th August
Second Interviews W/C: 19th, 20th and 21st Aug
Want to know more about the role? Read the full Job Description now!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
ABOUT YOU
You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.
THE ROLE
You'll deliver accessible homelessness prevention support in community settings across Kingston Upon Thames — helping people connect with services and support before they reach crisis point.
You'll build and strengthen partnerships with a wide range of local agencies, including the Housing Allocations team, CAB, food/energy poverty and debt management charities, legal advice, employment support, and community inclusion groups. You'll bring these services together at around 20 events a year, creating informal, welcoming spaces where clients can engage with the support on offer.
You'll also provide direct information, advice and guidance to around 100 clients a year, delivering swift, impactful interventions that reduce homelessness risk — advocating and mediating on their behalf as they navigate complex systems.
YOUR BENEFITS
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Want to know more about the role? Read the full Job Description now!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for an experienced money advice professional who is passionate about making a real difference to people's lives. You will have a minimum of two years' experience delivering money and debt advice, with the ability to support, motivate and develop others. Whether you're an experienced Team Leader or ready to take the next step in your career, you'll be committed to delivering high quality, person-centred services and achieving the best outcomes for clients. This role is about more than managing performance. It's about leading by example, supporting people experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness or digital exclusion, and helping your team deliver flexible, relationship-based support. We're looking for someone who is compassionate, resilient, organised and solution-focused, with excellent communication skills and a collaborative leadership style, committed to continuous improvement and helping people build long-term financial resilience.
This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated 'No Wrong Door' approach.
The Crisis & Resilience Fund Team Leader will lead the delivery of the Exeter Crisis & Resilience Service, providing operational leadership to a multidisciplinary team delivering high-quality, person-centred support to residents experiencing financial hardship, crisis and multiple disadvantage. The postholder will line manage Navigate's Client Liaison Officers and the Money Advice Caseworkers employed by partners Churches Housing Action Team (CHAT) and Encompass Southwest to ensure a seamless, coordinated service that supports individuals from immediate financial crisis through to long term resilience. As Navigate's operational lead for the contract, the Team Leader will foster strong partnership working, maintain effective communication across organisations and ensure clients experience a consistent 'No Wrong Door' approach. Alongside leadership responsibilities, the postholder will manage a small caseload of complex clients, delivering FCA-regulated debt advice, welfare benefits advice, advocacy and holistic financial resilience support. They will provide guidance and oversight for complex casework, ensuring clients receive timely, flexible interventions tailored to their individual circumstances.
The Team Leader will champion Wis£rmoney’s relationship-based, trauma-informed approach, recognising that financial hardship rarely exists in isolation. By supporting staff to build trusted relationships with clients, remove barriers to engagement and address the wider issues affecting financial wellbeing, the role will help residents achieve sustainable financial stability, independence and resilience. The postholder will also be responsible for ensuring the service meets all contractual, regulatory and quality requirements, monitoring performance, driving continuous improvement and embedding innovative ways of working that enhance client outcomes while maintaining the personalised support that is central to the service model.
Key Responsibilities
Leadership and Service Management
- Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
- Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
- Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
- Provide guidance and support on complex casework, safeguarding concerns and risk management.
- Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.
Specialist Casework
- Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
- Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
- Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
- Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
- Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate.
Quality Assurance and Compliance
- Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
- Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
- Ensure accurate and timely recording of casework using AdvicePro and associated digital systems.
- Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
- Support preparation for contract monitoring, audits and quality inspections.
Partnership Working
- Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
- Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Build strong relationships with local agencies to improve referral pathways and client outcomes.
- Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
- Support collaborative problem-solving and contribute to the ongoing development of the partnership.
Service Delivery and Performance
- Ensure timely allocation of referrals according to client need, complexity and risk.
- Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
- Monitor performance against contractual targets, quality standards and key performance indicators.
- Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
- Identify emerging trends, unmet need and opportunities to improve service delivery.
Outreach, Innovation and Continuous Improvement
- Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
- Support the implementation of new systems, digital technologies and service improvements across the partnership.
- Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
- Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.
Safeguarding and Risk Management
- Ensure safeguarding policies and procedures are fully implemented across the service.
- Provide advice and escalation support for safeguarding concerns and high-risk cases.
- Promote safe working practices for staff delivering home visits, outreach and community-based support.
- Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
About the role:
A safe place to stay can be the first step. The right support to move forward is what turns it into lasting change.
Gray’s Inn Road is a 16-bed short-stay accommodation service supporting people with a recent history of rough sleeping to stabilise, rebuild confidence and move towards a home of their own. Working at the heart of Camden’s response to homelessness, the service aims to ensure that rough sleeping is rare, brief and non-recurrent, with most residents moving into suitable longer-term accommodation within three to six months.
As Resettlement Worker, you’ll take the lead on helping residents navigate that next step. You’ll build a clear picture of each person’s housing needs, strengths and aspirations, creating practical resettlement plans and identifying move-on options that are safe, realistic and sustainable. Working closely with Support Workers, you’ll help residents overcome barriers, prepare for independent living and feel confident about what comes next.
You’ll develop strong relationships with housing providers, landlords and partner agencies, opening up opportunities across social housing, supported housing and the private rented sector. You’ll bring persistence, creativity and a strong understanding of housing pathways to make sure people are not simply moved on, but supported into accommodation where they have the best possible chance of thriving.
At Single Homeless Project (SHP), we’re serious about investing in our people. You’ll have access to regular supervision, reflective practice and a wide range of learning and development opportunities to deepen your housing and support expertise, build new skills and shape the next step in your career. Whether you want to grow within resettlement, move into leadership or explore another area of our work, we’ll support you to keep learning and progressing.
About you:
- You understand housing and resettlement pathways and know how to find safe, affordable and sustainable move-on options, including within the private rented sector.
- You can build trust with people experiencing multiple disadvantage, recognising their strengths and motivating them to take meaningful steps towards independence.
- You’re confident completing thorough assessments and turning them into clear, achievable resettlement plans shaped around each person.
- You understand the practical side of sustaining a home, including housing management, benefits, budgeting, rent payments and tenancy responsibilities.
- You’re a determined and collaborative relationship-builder who can work effectively with landlords, housing providers, mental health services, substance use services and other partners to keep progress moving.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 9th August at midnight
Interview date: Wednesday 19th August online via Microsoft Teams
Please note there will be a second stage interview in service for suitable candidates
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.
ABOUT YOU
Working side-by-side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day-to-day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head-on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.
YOUR BENEFITS
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day of leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Could this be your next role? Read the full Job Description now!
The client requests no contact from agencies or media sales.
Hotel School is an award-winning charity that believes everyone deserves the opportunity to build a career they can be proud of. Through our expert-led hospitality programme and personalised support, we help people facing homelessness and multiple disadvantages gain the skills, confidence and opportunities to secure, sustain and progress in employment.
We're looking for an experienced, compassionate and motivated Employment & Progression Manager to lead our Employment & Progression service. This is an exciting opportunity to shape a service that supports graduates beyond training, helping them overcome barriers, thrive in work and achieve their long-term career goals.
You'll lead a team of Employment & Progression Coaches, oversee safeguarding and graduate support, build strong employer partnerships and use data and insight to continuously improve our service. You'll work closely with our Charity Director to develop new ideas, strengthen employer engagement and ensure every graduate receives high-quality, person-centred support.
This role would suit someone with experience in employability, employment support or career progression who enjoys leading people, building partnerships and making a tangible difference. You'll be values-driven, collaborative and committed to helping people realise their potential.
At Hotel School, you'll join a small, supportive and ambitious team where your ideas are valued and your work has a direct impact. We offer 34 days' annual leave plus Christmas closure, clinical supervision, ongoing professional development, an Employee Assistance Programme and the opportunity to help shape the future of an award-winning charity.
If you're excited by the opportunity to lead a talented team and help people facing homelessness and multiple disadvantages build sustainable careers in hospitality, we'd love to hear from you.
How to apply
Please submit:
- Your CV
- Responses to the five application questions (maximum 350 words per question)
Full details of the role, the application questions and our recruitment process can be found in the Employment & Progression Manager Role Pack attached to this advert.
We welcome applications from people with diverse backgrounds and lived experiences. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.
Outreach Support Worker
Location: Hatfield / Hybrid Working (minimum 3 days office-based, including core days Tuesday and Wednesday)
Salary: £28093 per annum
Hours: 37 hours per week
Contract: Permanent
Closing Date: 14th August 2026
Recruitment Day: 10.00 am to 2.00 pm 18th August 2026
Help young people build stable futures
Herts Young Homeless (hyh) is looking for a compassionate and motivated Outreach Support Worker to join our new Outreach Service and help young people aged 18 to 24 access the support they need to prevent homelessness and sustain safe, secure accommodation.
This is an exciting opportunity to work directly with young people who may be experiencing housing difficulties, be at risk of homelessness, or need support to maintain their tenancy. You will provide practical advice, guidance, and person-centred support while working collaboratively with partners across Hertfordshire to help young people achieve positive outcomes.
As part of a committed and supportive team, you will play a key role in helping young people develop the confidence, skills, and resilience needed to live independently and thrive.
About the role
As an Outreach Support Worker, you will:
- Provide housing advice and support to young people aged 18 to 24 who are at risk of homelessness.
- Carry out housing and support assessments, identifying needs and arranging appropriate support.
- Help young people sustain their accommodation through practical support with budgeting, managing finances, welfare benefits, rent arrears, and independent living skills.
- Build positive and professional relationships with external agencies and community partners.
- Maintain regular contact with young people and support them to access services that meet their individual needs.
- Work collaboratively with colleagues across hyh to ensure young people receive the right support at the right time.
- Promote safeguarding and wellbeing, ensuring all young people receive safe and effective support.
About you
We are looking for someone who:
- Has experience of supporting young people or vulnerable individuals.
- Understands the challenges that can contribute to homelessness and housing instability.
- Is able to build trusting relationships and communicate effectively with people from diverse backgrounds.
- Can manage a varied workload and prioritise effectively.
- Is confident working independently as well as collaboratively within a team.
- Has good IT, administrative, and record-keeping skills.
- Demonstrates a non-judgemental, empathetic, and person-centred approach.
- Is committed to equality, diversity, inclusion, and empowering young people to achieve their goals.
A full driving licence and access to a vehicle for business use is required for this role.
Why join hyh?
At hyh, we are committed to creating an inclusive workplace where everyone feels valued, respected, and able to be themselves. We welcome applications from people of all backgrounds, communities, identities, and experiences.
We value our people and want you to feel supported and appreciated. We offer:
- A collaborative, knowledgeable and supportive team environment
- 25 days annual leave plus bank holidays (rising to 28 with service)
- An extra day off to celebrate your birthday
- Holiday purchase scheme and hybrid working opportunities
- Mileage reimbursement for work-related travel
- Pension scheme and Group Life Insurance
- BHSF Health Cash Plan and Employee Assistance Programme
- Blue Light Card discounts
- Company sick pay (subject to eligibility)
- Ongoing training and development, including secondments
- Long service awards, refer-a-friend scheme and monthly staff rewards
Diversity and Inclusion
We welcome applications from people of all backgrounds, experiences, and communities.
We particularly encourage applications from candidates who are currently underrepresented within the charity sector, including people from ethnic minority backgrounds, disabled people, LGBTQ+ individuals, and those with relevant lived experience.
If you require any adjustments during the recruitment process, please let us know. We are committed to creating an accessible and inclusive recruitment experience for everyone.
Safeguarding
hyh is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This role requires an Enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974.
Apply now
If you are passionate about helping young people overcome barriers, prevent homelessness, and build brighter futures, we would love to hear from you.
For more information and details on how to apply, please visit our website and apply via the link provided.
Breaking the cycle of youth homelessness through education, advice and support for young people and their families

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
The Head of Income Generation is a new and important leadership role within Stonewall Housing, created to grow and diversify our voluntary income and support the next stage of our development as a nationwide LGBTQ+ housing and homelessness charity.
Reporting to the Director of Development, you will lead the development and delivery of ambitious income generation plans, with a particular focus on significantly growing income from corporate giving and partnerships.
You will build on Stonewall Housing’s existing corporate relationships while identifying and securing new opportunities across the UK. This will include strategic and commercial partnerships, Charity of the Year relationships, corporate donations, corporate foundations, employee fundraising, sponsorship, cause-related marketing and other opportunities for businesses and their employees to support our work.
You will develop compelling partnership propositions, lead applications and pitches, build relationships with senior decision-makers and create opportunities that deliver sustainable income alongside wider value for Stonewall Housing and the LGBTQ+ communities we support.
Alongside your focus on corporate income, you will work across Stonewall Housing’s wider fundraising portfolio, contributing to the development and growth of individual giving, major donor fundraising, community fundraising and other voluntary income streams. You will identify opportunities for different areas of fundraising to complement one another and create meaningful pathways for supporters to deepen their relationship with Stonewall Housing.
This is a senior role that combines strategic thinking with hands-on income generation. You will be as comfortable developing an income strategy and managing a pipeline as you are writing an application to a corporate foundation, pitching a partnership, meeting a prospective supporter or developing a new fundraising opportunity.
Working closely with the Director of Development and colleagues across Stonewall Housing, you will help translate our services, impact and ambitions into compelling opportunities for funders, businesses, partners and supporters.
As this is a new role, you will have a significant opportunity to shape our approach, develop new income streams and build the systems, relationships and opportunities needed to support Stonewall Housing’s long-term sustainability and national impact.
Key responsibilities
Corporate giving and partnerships
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Lead the development and delivery of ambitious plans to grow and diversify Stonewall Housing’s corporate income across the UK.
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Generate income through corporate partnerships, corporate giving, Charity of the Year relationships, commercial partnerships, corporate foundations, employee fundraising, sponsorship and other forms of business engagement.
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Build and maintain a strong, diverse pipeline of prospective corporate supporters and partners.
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Research, identify and pursue new corporate fundraising opportunities that align with Stonewall Housing’s mission, values and strategic priorities.
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Secure new high-value and multi-year corporate partnerships that generate sustainable income and wider strategic value.
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Develop compelling and tailored partnership propositions that connect corporate priorities with Stonewall Housing’s services, impact and ambitions.
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Lead approaches, applications, pitches, presentations and negotiations with prospective corporate partners.
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Identify and submit high-quality applications to corporate foundations, corporate grant programmes and other business-led funding opportunities.
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Develop and submit strong Charity of the Year applications, pitches and presentations, supporting employee voting and engagement where required.
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Build trusted relationships with senior business leaders, corporate social impact and sustainability teams, corporate foundations, LGBTQ+ employee networks, employee resource groups and other key decision-makers.
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Develop commercial and cause-related partnerships that generate income, raise awareness and engage new audiences.
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Identify opportunities for sponsorship of Stonewall Housing’s events, campaigns, programmes and other areas of work.
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Develop opportunities for employees to support Stonewall Housing through fundraising, payroll giving, matched giving, challenge events, volunteering and other forms of engagement.
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Work with corporate partners to develop engaging fundraising activities and campaigns that inspire employee participation and generate meaningful income.
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Build strong, long-term relationships with existing corporate partners, identifying opportunities for renewal, increased investment and deeper engagement.
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Provide high-quality stewardship, communications and impact reporting that demonstrate the difference partners’ support makes.
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Work closely with colleagues to create meaningful opportunities for corporate partners and their employees to engage with Stonewall Housing’s work.
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Ensure volunteering, pro bono support and gifts in kind are developed as part of wider strategic relationships and, where appropriate, create pathways towards sustainable financial support.
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Represent Stonewall Housing at corporate events, networking opportunities, conferences, pitches and sector forums.
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Ensure prospective partnerships are subject to appropriate due diligence and align with Stonewall Housing’s values, ethical fundraising principles and commitment to LGBTQ+ communities.
Individual giving and wider fundraising
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Work across Stonewall Housing’s wider voluntary income portfolio to support the growth and diversification of sustainable income.
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Working collaboratively with colleagues across the Development team, develop and deliver plans to grow income from individual supporters, including regular giving, one-off donations, fundraising appeals and digital giving.
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Develop engaging supporter journeys that strengthen acquisition, engagement, retention and long-term support.
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Develop fundraising products, campaigns and activities that are accessible, engaging and capable of generating sustainable income.
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Identify opportunities to connect corporate engagement with individual giving, including employee donations, payroll giving, matched funding and workplace fundraising.
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Use supporter insight and fundraising data to improve engagement, retention and long-term value.
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Explore new and emerging income opportunities where these align with Stonewall Housing’s values, strategic priorities and organisational capacity.
Income strategy and development
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Work with the Director of Development to develop and deliver Stonewall Housing’s multi-year income generation strategy.
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Translate organisational priorities, service developments and evidence of impact into compelling cases for support and fundable opportunities.
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Identify opportunities to increase unrestricted and flexible income while maintaining a balanced and sustainable funding portfolio.
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Develop new fundraising products, campaigns and partnerships where there is clear potential for sustainable growth and positive return on investment.
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Maintain a strong understanding of the external fundraising environment, including emerging trends in corporate giving, responsible business, philanthropy and supporter engagement.
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Identify opportunities for collaboration with organisations and partners that share Stonewall Housing’s values and objectives.
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Ensure income generation activity supports Stonewall Housing’s organisational strategy, financial sustainability and ambitions for national impact.
Person specification
We know that excellent candidates may not meet every requirement listed below. If you are excited by the role and believe you have the skills, experience and potential to succeed, we encourage you to apply.
Essential experience
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Significant experience of working in a senior fundraising, income generation, development, partnerships or business development role, with responsibility for generating income and delivering against agreed targets.
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A strong track record of securing and growing income from corporate partners, businesses or other external organisations.
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Demonstrable experience of developing successful corporate relationships, from identifying and approaching prospective partners through to securing, managing and growing partnerships.
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Experience of generating income through a range of corporate opportunities, which may include strategic partnerships, commercial partnerships, corporate giving, Charity of the Year relationships, corporate foundations, sponsorship, employee fundraising or cause-related marketing.
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Experience of developing compelling funding propositions, partnership proposals, applications, pitches or presentations that have successfully generated income.
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Experience of building and maintaining effective relationships with senior stakeholders, funders, corporate partners and other external decision-makers.
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Experience of managing income targets, fundraising pipelines and financial forecasts, with the ability to assess progress, identify risks and prioritise opportunities.
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Experience of contributing to the development and delivery of fundraising or income generation strategies.
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Experience of working collaboratively with colleagues across different teams to develop funding opportunities, cases for support and partnership activity.
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Experience of providing effective line management, support and development to staff.
Desirable experience
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Experience of working across additional fundraising streams, such as individual giving, major donors, community fundraising, trusts and foundations or digital fundraising.
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Experience of securing high-value or multi-year corporate partnerships.
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Experience of submitting successful Charity of the Year applications or applications to corporate foundations and grant-making programmes.
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Experience of developing commercial partnerships, sponsorship opportunities or cause-related marketing campaigns.
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Experience of working with LGBTQ+ employee networks, employee resource groups or corporate inclusion networks.
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Experience of working within the LGBTQ+, housing, and/or homelessness, charity sectors.
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Experience of working within a growing organisation or developing a new area of fundraising activity.
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Experience of using a customer relationship management system to manage fundraising relationships, opportunities and income pipelines.
Essential knowledge
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Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people, or the ability and commitment to develop this knowledge quickly.
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Strong knowledge of corporate fundraising and partnership development, including current approaches to corporate giving, employee engagement, Charity of the Year partnerships and corporate social impact.
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Understanding of how to identify, cultivate, secure and steward corporate partners and other high-value supporters.
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Understanding of the principles of effective fundraising, including supporter and partner stewardship, relationship management and long-term engagement.
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Knowledge of effective income pipeline management, forecasting and performance monitoring.
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Understanding of the importance of generating sustainable and unrestricted income alongside funding for specific services and projects.
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Understanding of how effective communications, storytelling, evidence and impact reporting support fundraising and partnership development.
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Knowledge of ethical fundraising, due diligence and the importance of developing partnerships that align with an organisation’s mission and values.
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Understanding of equity, diversity and inclusion, and the importance of representing LGBTQ+ people and people with lived experience accurately, respectfully and without tokenism.
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Knowledge of relevant fundraising legislation, regulation and good practice, including the Fundraising Regulator’s Code of Fundraising Practice, data protection and responsible use of supporter information.
Essential skills and abilities
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Excellent relationship-building and networking skills, with the confidence and credibility to engage senior corporate stakeholders, funders, partners and supporters.
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A strong ability to identify opportunities, open new relationships and develop them into meaningful, sustainable partnerships.
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Excellent written communication skills, with the ability to develop persuasive funding applications, partnership proposals, cases for support, presentations and reports.
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Excellent verbal communication, influencing, negotiation and presentation skills.
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The ability to communicate Stonewall Housing’s mission, services and impact in a compelling and accessible way to a range of audiences.
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Strong strategic thinking skills, combined with a practical and delivery-focused approach.
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The ability to translate organisational priorities and service needs into compelling and fundable opportunities.
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Strong commercial and financial awareness, including the ability to develop income forecasts, manage targets and assess return on investment.
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The ability to develop and manage a strong pipeline of prospective partners and fundraising opportunities.
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The ability to use data, insight and evidence to inform fundraising decisions, monitor performance and identify opportunities for growth.
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Excellent organisational and project management skills, with the ability to manage multiple relationships, priorities and deadlines effectively.
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The ability to work independently, use initiative and take ownership of agreed areas of responsibility while working collaboratively as part of a wider Development team.
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The ability to lead, motivate and support colleagues, creating a collaborative and ambitious approach to income generation.
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Strong judgement, including the ability to assess potential opportunities, partnerships and risks through an ethical and values-led lens.
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The ability to build effective relationships across teams and bring colleagues together around shared opportunities and objectives.
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Confidence using digital communication, fundraising and relationship management systems, with the ability to learn new platforms and tools.
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Substance Misuse, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave - 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
· BHSF health cash plan
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact Claire, our Director of Development, on claire[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.


The client requests no contact from agencies or media sales.
At London City Mission we are passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.
Bridge House is a new Christian community-based homelessness prevention project that bridges the gap between being at risk of eviction and long-term stable housing.It works, particularly with men from displaced backgrounds providing short-term accommodation and holistic support in partnership with local churches for up to 10 men who are at risk of homelessness.
Through practical, emotional, spiritual, and community-based support, Bridge House helps residents build stability and transition successfully into independent living and integrate into life in the UK.
We are looking for a full-time Project Leader to lead this exciting new ministry at Bridge House.
About You:
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You are passionate about working with marginalised people and providing the support required to enable genuine lifestyle change.
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You are passionate about partnership with Churches and sharing the love of Jesus with all those we work with.
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You have excellent communication and interpersonal skills, whilst being able to work on your own initiative, think creatively and act with the utmost integrity.
About the Role:
Project Leader – Bridge House
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You will work as part of a mission team to confidently lead and develop Bridge House supported housing project.
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You will manage the Bridge House support team to develop individual client led support plans for each resident and in providing one to one support for those individuals, always maintaining a high standard of care while also taking on a caseload of residents to support yourself.
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You will maintain an atmosphere where positive change and growth is encouraged and a place where tenants can take positive steps that will enable them to move on and lead independent and responsible lives.
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You will share the love of Christ and take opportunities for sharing the gospel with the guests
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You will assess prospective residents’ suitability to the project.
Salary: £37,720 plus benefits
Location: Bridge House, London Bridge
Working Hours: Full-time (40 hours inclusive of lunch breaks)
Contract: Fixed-Term - 24 months
There is an occupational requirement that the person appointed be an evangelical Christian.
We welcome applications from people of all backgrounds. We recognise that men are currently underrepresented within this ministry project and, as part of our commitment to building a diverse team, we particularly encourage applications from men. Appointments will be made on merit.
Closing date for applications: Thursday 13th August 2026 at 12noon
TO APPLY
Please take care to read the guidance notes on the application form before completing.
Interviews will be held on Monday 24th August 2026.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness. Our support will improve their health and wellbeing and enable them to move away from the streets.
Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census. This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men. Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services. Therefore Trauma Informed Care lies at the heart of everything we do.
You will manage a team of staff and volunteers to set up, pilot and deliver this vital new service in a central London location. The service will include a combination of practical facilities such as showers and a laundry, health and wellbeing resources to minimise the harm associated with rough sleeping and support to move into accommodation. We may develop additional aspects to the service as resources become available.
Through a compassionate and proactive management style, you will build a proactive, high performing team who are passionate about supporting very vulnerable women away from the streets. You will enable creativity, and professional curiosity, strengthen resilience, and team well-being to meet the different needs and aspirations of the people we support. You will have a strong knowledge of women’s services, housing options, health inclusion approaches and social care entitlements.
You will be both strength-based and solution focused, maximising and developing partnerships internally and externally to enhance service provision. You will be committed to embedding coproduction, so that service provision continues to improve and evolve. You will be organised, analytical and reflective with an ability to balance competing priorities.
Salary: £44,181 - £50,461 (Scale 29-35)
Closing Date: Wednesday 12th August
Interview Date: Wednesday 26th August
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.
You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.
WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.
You do not need to have all the answers.
We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.
Key Responsibilities
Engagement
- Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
- Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
- Provide emotional and practical support, listening and helping people feel heard.
- Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
- Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
- Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
- Help people identify their own goals, strengths and next steps.
- Support or co-facilitate peer, recovery or wellbeing activities where appropriate.
Practical support and navigation
- Provide clear, accurate information about local treatment, health, housing, benefits and community services.
- Introduce people to co-located services at WSUP and help them understand what each service can offer.
- Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
- Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
- Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
- Advocate for people when stigma, exclusion or difficult processes create barriers to support.
- Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
- Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation.
Recording, safety and outcomes
- Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
- Complete triage/ONS4 wellbeing monitoring at the agreed stages.
- Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
- Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
- Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
- Contribute to support plans, case reviews and multi-agency discussions.
- Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent.
Working with co-located services
- Welcome and introduce people to visiting and co-located professionals.
- Help guests prepare for conversations with treatment, housing, health, benefits and other services.
- Share relevant information in line with WSUP policies and procedures.
- Follow up agreed actions and help guests understand what will happen next.
- Avoid taking over duties that belong to specialist, statutory or treatment providers.
Person Specification
Essential skills & experience
- Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
- Ability to build trusting relationships with people who may have had poor experiences of services.
- Good listening, communication and practical problem-solving skills.
- Ability to explain information clearly and support people to make their own choices.
- Ability to work positively with colleagues, co-located services and external partners.
- Ability to maintain clear professional boundaries.
- Ability to recognise and respond to safeguarding and risk concerns.
- Ability to organise a varied workload and keep accurate records.
- Commitment to equality, inclusion and non-judgemental practice.
- Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed.
Desirable skills & experience
- Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
- Peer mentor or peer support training or qualification.
- Experience of helping people access treatment, health, housing or community services.
- Knowledge of local services in Greenwich or South East London.
- Basic computer skills. Training and support can be provided.
Our ambition is to prevent and ultimately end homelessness within our local community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have just reached our 10th anniversary and are about to embark on an exciting period of change.We are looking for a dynamic Service Manager with big ideas for supported housing and an ambition to turn those into reality. This is a new role created at the start of a new chapter so you will have the opportunity to shape the strategy and to provide leadership to the service delivery teams to achieve our goals.
Purpose of the post.
- Lead and support a team of Housing support workers to deliver a high quality service, supporting individuals with multiple disadvantage who are facing homelessness.
- Manage an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.
- Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life cycle in accordance with the organisation’s policies
- Promoting a culture of safety, providing management of all safeguarding cases, incidents and complaints and taking effective action to minimise the impact of ASB
- Maximising rental income through proactive management of allocations and rent collection.
- Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears.
- Implementing and being a champion for resident involvement: actively seeking feedback, managing complaints and driving improvements.
Please submit a supporting statement of no more than 2 sides of A4 setting out how you meet the criteria for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At the heart of Camden’s mission to end rough sleeping, we are recruiting a Project Worker in our short-stay accommodation service in Gray’s Inn Road.
Gray’s Inn Road provides short-stay accommodation for 16 people, usually for three to six months. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, the service offers focused, trauma-informed support for people facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and contact with the criminal justice system. As a Project Worker, you’ll hold a caseload, complete in-depth assessments, build tailored support plans and work alongside each person to develop practical life skills, confidence and clear pathways into longer-term housing and independence.
You’ll work in a psychologically informed and trauma-aware environment, alongside partners including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway. You’ll also contribute to the safe and effective running of the service, while being supported through reflective practice, high-quality training and clear development opportunities. Most importantly, you’ll be part of a team that believes rough sleeping should be rare, brief and not repeated, and that every person deserves the chance to move forward with confidence and hope.
About you:
- You build trust quickly and support people facing multiple disadvantage to set goals, take control and move forward at their own pace
- You stay calm under pressure and respond confidently to crisis, making safe, thoughtful decisions in complex situations
- You understand how to maximise income and financial stability, helping clients navigate benefits, rent and budgeting
- You work with clear, professional boundaries and bring a trauma informed, non-judgemental and strengths-based approach to every interaction
- You’re organised and proactive, able to manage a varied workload, prioritise what matters and adapt to a rota including evenings and weekends
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified.
There will be a second stage interview for suitable candidates in our service in Camden.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.


