Homelessness and housing advice manager jobs

About the role:

Are you ready to take the reins of a service that is already making a difference and help shape its next chapter? The Gray’s Inn Road supported accommodation project in Camden offers 16 short-stay places for people moving away from the streets and has quickly become a vital part of our mission to make rough sleeping in London rare, brief and not repeated. Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service is still in its early years, giving the next Service Manager the chance to build on strong foundations and lead it into the future.

As Service Manager you will ensure the project continues to meet specification while remaining agile to local authority and organisational priorities. You will oversee referrals, move-on pathways and personalised support planning, making sure each resident receives tailored guidance that promotes independence. By leading and inspiring your team you will embed consistency, quality and responsiveness in everything from day-to-day keywork and coaching to group sessions and links with external agencies, while also managing outcomes, commissioning requirements and policy adherence to maintain the highest standards.

This is more than just a management role – it is a chance to shape the development of a young and ambitious service while growing your own career within SHP. The leadership you bring will strengthen our impact on the lives of Londoners experiencing homelessness and influence the way we respond to this challenge as an organisation.

About you:

• You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
• Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
• Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
• Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
• Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 5th October at midnight

Interview Date: Wednesday 15th October at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. 

Job Title: Deputy Service Manager

Location:Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines). Please note that unfortunately this service does not have step free access

Salary: £34,000

Shift Pattern: 37.5 hours per week, Monday to Friday between 09:00 - 17:00. Some flexibility maybe required depending on the needs of the service. 

About the role

As a Deputy Service Manager, you will support the Service Manager in driving excellence in service delivery, being a point of contact for staff and ensuring they are empowered, skilled, knowledgeable within their roles and create a supportive environment where both staff and residents can thrive. Our residents in this service have experienced long term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services.They are here to make positive changes and receive the support they need to achieve greater independence and progress in their recovery.

In this role, as a Deputy Service Manager, you will work within a 24 hour service which provided person centred support to our residents. Some key responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.
• Striving to ensure excellence and quality in our service delivery.

About you

We're looking for someone driven to provide high quality, effective and person centred support to staff, colleagues, residents, and participants. You’ll enjoy working as part of a team learning effective communication and build meaningful relationships with people from all backgrounds. You're someone who thrives in supporting your team to deliver excellence in service delivery, in which they feel empowered to perform within their roles. You are confident in supporting with service level enquiries and giving advice on matters from employment queries to resident/participant related questions. Most importantly, you’ll be compassionate, supportive, and ready to work in a fast paced, ever changing environment. 

• Provide high quality support and line management to staff.
• Lead and manage employees, including task delegation, caseload distribution and day to day oversight.
• Support the Service Manager with the daily running of the service
• Oversee and undertake regular audits of service delivery to ensure it meets contractual, legislative, and performance requirements.
• Provide emergency on call service when and where required in case of any emergencies and to ensure staffing levels are adequate.
• Support residents and participants to take control of their lives by creating a positive, enabling environment. Offer advice, information, and guidance.
• Being an active team member, take part in support sessions, and help run workshops or attend local events as needed.
• Financial Management including budgets, cost control, and general financial management.
• Deliver a service working in partnership with other voluntary and statutory agencies.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Leadership | Team Management | Line Management | Service Delivery | Risk Management | Operational Support | Staff Supervision | Person Centred Care | Homelessness Support | Complex Needs | Mental Health | Substance Use | Alcohol Dependency | Recovery | Independence | Housing Management | Property Maintenance | Financial Management | Budget Oversight | Contract Compliance | Quality Assurance | Policy Implementation | 24 Hour Service | Crisis Response | Communication | Staff Training | Performance Monitoring | Resident Support | 

Use your housing expertise to support the growth and excellence of a fast-growing and highly respected youth charity. 

We are seeking an exceptional housing leader who brings experience of supporting organisational growth and excellence in social housing.

One YMCA is now one of the largest YMCA’s in Europe and our focus is supporting vulnerable people in Hertfordshire, Bedfordshire and Buckinghamshire to develop the skills and confidence to live their life to the full.

In the last five years, we have trebled our income to £40m, more than doubled our staff numbers to 750 and increased our social housing units from 350 to nearly 800.

This is a new role that we have created to provide leadership to our supported housing (including YP OFSTED regulated housing) services. As our lead professional for housing and member of the Extended Executive Leadership Team, this role will be responsible for developing a housing vision and strategy aligned to the wider organisational strategy. This will ensure quality across all our housing sites and the overall scope of service delivery aligns and exceeds the expectations of our internal and external stakeholders.

With planned growth to 1000 units in the next two years plus preparing to be a Large Registered Provider this role will ensure processes, structures, systems and resourcing meet regulatory requirements and are consistently and innovatively delivering best value, sustainability and positive impact.

If you enjoy working in a dynamic organisation and are attracted to the challenge of working with highly committed staff, serving people with complex needs and in a context of organisational growth, we would love to hear from you.  

For more information please see the job pack attached. Closing date 13th October. 

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Night Shelter Manager

Glass Door Homeless Charity

London, Greater London (On-site)

£19.90 per hour

Part-time (Daily shifts - 5pm to 10pm )

Contract (Six months)

How to apply

Job description

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Group Manager – Housing and Homelessness Services

DIRECTORATE: Chief Executive’s Directorate

DEPARTMENT: Finance, Housing and Change / Partnerships and Housing / Housing and Homelessness Services

GRADE OF POST: GR16

RESPONSIBLE TO: Head of Partnerships and Housing

SALARY: £59,985 - £61,085 per annum

JOB PURPOSE

The Group Manager will have strategic management responsibility for all services delivered within the Housing Service. The Group Manager's role is to ensure that the operation of the housing service is managed professionally and that the Head of Partnerships and Housing is competently supported in the provision of housing related services to residents in Bridgend County Borough Council.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

· Oversee and manage the Housing and Homelessness Service for the Council and provide advice to the Head of Partnerships and Housing on all Housing related matters.

· Oversee the planning and delivery of the overarching commissioning and planning objectives for Housing and the Housing Support Grant, ensuring they contribute towards targeting those most in need in the community.

· Initiate and develop partnerships and multi-disciplinary working with other local authorities, regional and national bodies and other public/ private/third sector partners necessary to deliver the housing service.

· Manage the delivery of new affordable housing, oversee the monitoring and management of grant to maximise the investment in in Bridgend County Borough Council including but not limited to Social Housing Grant, Transitional Capital Programme, s106, Recycled Capital Grant etc.

· Proactively develop relationships with all departments across the Authority, providing strategic input regarding the delivery of housing related services as part of a wider review of developments across the Authority.

· Oversee and promote the delivery of the Leasing Scheme Wales by working with private householders or landlords to bring properties back into use to support the social housing market.

· Oversee the development of temporary accommodation options in the area including the use of HMO accommodation and modular housing

· Oversee the Disabled Facility Grant service.

· Lead on all aspects of housing and homelessness services working by with Elected Members, corporate managers and service teams to achieve excellence.

· Initiate and develop partnerships and multi-disciplinary working with other local authorities, regional and national bodies and other public/ private/third sector partners as necessary to deliver the housing and community regeneration service.

· Keep up-to-date with best practice in Housing and Homelessness services with the aim of delivering a modern, innovative service ensuring all aspects of the service meet Bridgend County Borough Council’s ambition to provide the best local services in Wales.

· Lead on the creation of all Housing related policies across the Council and to advise the Head of Partnerships and Housing accordingly.

· Implement and manage service level agreements, contracts and negotiations with external suppliers and partners to ensure they meet the appropriate needs of Bridgend County Borough Council.

· Implement performance management within the Housing service to include the production and monitoring of agreed performance and budget information for the Housing and Homelessness Service.

GENERAL DUTIES

Health and Safety

To fulfil the general and specific roles and responsibilities detailed in the Health and Safety Policy

Equal Opportunities

To ensure that all activities are operated in accordance with Equal Opportunities legislation and best practice.

Safeguarding

Protecting children, young people or adults at risk is a core responsibility of all employees. Any concerns should be reported to the Adult Safeguarding Team or Children’s IAA Service within MASH.

Review and Right to Vary

This Job Description is as currently applies and will be reviewed regularly. You may be required to undertake other tasks that can be reasonably assigned to you, including development activities, which are within your capability and grade.

WOMEN’S HOMELESS SHELTER WORKER (EVENINGS) 

Team: Night Shelters 

Location: On-site at Glass Door women’s night shelter in West London 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 10:00pm, shifts are available 7 days a week 

Pay: £14.50 per hour 

Job Purpose

As an Evening Women’s Shelter Worker, you’ll be part of the team running Glass Door’s women’s night shelter. Working alongside other staff and volunteers, you’ll engaged with guests throughout the evening, helping to create a safe, calm, and welcoming space where women experiencing homelessness can rest and be treated with dignity. 

You’ll greet guests, support the evening set-up, carry out regular checks around the venue, and offer kind, practical help. When issues arise, you’ll respond calmly — whether that’s offering reassurance, guiding someone through a difficult moment, or addressing challenging behaviour. You’ll record key information so the overnight team and caseworkers can follow up. 

Most evenings are steady and focused on guest support, but there can be moments of pressure. Training is provided so you feel confident and prepared. You’ll finish with a clear handover with the overnight team so the shelter runs smoothly through the night. 

Job Description 

What You’ll Do 

You’ll help make sure the women’s night shelter is safe, supportive, and welcoming for everyone staying with us. This is an on-site, evening role. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Welcoming and engaging with guests – Take a proactive approach to being present and approachable throughout the evening, starting conversations, offering support, and helping create a safe and respectful atmosphere. 

• Responding to situations – Manage issues as they arise, such as someone feeling unwell, experiencing emotional distress, or challenging behaviour. This may sometimes mean seeking guidance from the Night Shelter Manager or calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health & safety procedures and make sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift notes and incident reports (if needed) in our In-Form system so colleagues have up-to-date information. 

• Working as a team – Maintain good communication with the Night Shelter Manager volunteers and other colleagues during your shift. 

• Handover to the overnight team – Participate in a brief, handover meeting at the end of your shift so key information is shared. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. You may be assigned brief online training to complete on shift from time to time. 

• Work to a rota – Shifts will include evenings at weekends and on public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the shelter running smoothly. 

Person Specification

Essential: 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• Ability to work well as part of a team and support colleagues. 

Desirable: 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

• A manual driving licence (helpful if you wish to cover occasional overnight shifts but not required for this role). 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality, and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 7:15am 

• 7:00pm to 8:15am (driver) 

• 9:45pm to 7:15am 

• 9:45pm to 8:15am (driver) 

Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. 

Job Purpose

As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. 

Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. 

Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base. 

If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. 

Job Responsibilities

What You’ll Do 

You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. 

• Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. 

• Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together. 

• Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. 

• Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). 

• Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. 

• Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. 

• Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. 

• Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. 

Person Specification 

Essential 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. 

Desirable 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 7:15am 

• 7:00pm to 8:15am (driver) 

• 9:45pm to 7:15am 

• 9:45pm to 8:15am (driver) 

Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. 

Job Purpose

As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. 

Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. 

Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base. 

If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. 

Job Responsibilities

What You’ll Do 

You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. 

• Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. 

• Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together. 

• Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. 

• Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). 

• Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. 

• Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. 

• Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. 

• Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. 

Person Specification 

Essential 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. 

Desirable 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

We are looking for a Garden Coordinator to nurture our award-winning urban rooftop garden. This part-time role is perfect for someone with a green thumb, a heart for education, and a knack for community engagement.

The ideal candidate: With experience in gardening and food growing you will have experience in building the skills and confidence of others in these areas.  You have great organisational and time-management skills, in order to run our Gardening Trainee Scheme. You may also have experience in delivering relevant accredited qualifications related to horticulture and food growing. 

Garden Maintenance and Development
• Ensure the rooftop garden is well-maintained, attractive and productive year-round.
• Develop and deliver seasonal planting plans, including food-growing for use in Providence Row’s kitchen.
• Manage garden budgets, materials and equipment responsibly.
• Oversee health & safety in the garden, ensuring safe practice for clients, volunteers and visitors.

Learning and Client Engagement
• Facilitate the Gardening Trainee Scheme, supporting participants to gain skills, confidence and progression opportunities.
• Deliver structured learning sessions and contribute to accredited training programmes.
• Support trainees with portfolio development and evidence gathering where required.
• Work collaboratively with colleagues to ensure clients with complex needs can engage meaningfully and safely in gardening activities.

Volunteers and Partnerships
• Supervise and support individual volunteers in the garden.
• Facilitate corporate volunteer challenges and group sessions.
• Work closely with the Catering team to align food-growing with kitchen needs.

Monitoring and Reporting
• Collect and share monitoring information with the Progression & Training Manager.
• Contribute to reports for funders, partners and stakeholders.

Other
• Occasionally contribute to organisation-wide events and activities.
• Work in line with Providence Row’s values of Compassion, Respect, Inclusiveness, Empowerment, and Justice.

If you're ready to dig deep and help our community flourish, apply now to become part of our Providence Row family. Let's grow together!

About us: For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Benefits

• 27 days holiday plus bank holidays
• Generous pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities 

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Location: Manchester – Watson Street

Salary: Grade 3 - £31,133 per annum pro rata

Hours: 2 x full time – 37.5 hour per week, 1 x part time – 18.75 hours per week

Contracts: Both full time posts are fixed term until March 2026.The part time post is fixed term until June 2026.

Closing date: Thursday 25th September 2025 at 11:30pm

Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

Shelter Manchester are recruiting for a number of Housing Rights Workers to cover our city wide advice service.

As Housing Rights Worker, you will deliver high quality housing advice and advocacy in line with the hub’s local community priorities. This will involve working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation, networking and engaging with community groups, local organisations and individuals to understand local housing issues and raise awareness of housing rights.

You will also work within local community settings and alongside community groups, delivering advice and rights awareness workshops. You will ensure that people with lived experience of homelessness have opportunities to share their story, give their views and participate in the design and delivery of Shelter services. You will offer day to day support to volunteers, provide learning, shadowing and mentoring and be a consistent role model for Shelter’s values.

About you

You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.

Benefits 

In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

• Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
• Ability to listen to, engage and work with individuals and communities
• Experience of delivering and/or ability to deliver group workshops and presentations

Please note, your application will not be accepted without a supporting statement. On your supporting statement, please state whether you would like to be considered for the full time roles, the part time role, or both.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: Grade 3 - £31,133 per annum
Permanent Contract
Location: Blackburn Central Library
Hours: Full time -37.5 Hours per week

Closing date: Monday 22nd September 2025 at 11:30pm

Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.

About the role

You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.

The role also works in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

· You are able to listen to, engage and work with individuals and communities, including people with lived experience of homelessness.

· You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.

· Have experience of carrying out casework related interviews, maintain detailed case records.

· Advise and support clients to make informed decisions.

· A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter’s hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Help us to deliver a gold standard service supporting homeless people with complex needs.
 
We have an excellent opportunity within our Homelessness Prevention Service for a Team Manager (internally known as a Project Manager), to help deliver support to people at risk of homelessness, to manage a team of experienced frontline staff and to work in partnership with stakeholders, statutory and non-statutory partners, and the wider community.
 
Key Benefits

• Enhanced annual leave, pension (5% employer contribution) and sick pay (up to 30 days full pay and 30 days half pay)
• Life Assurance Cover
• Free subscription to Benenden healthcare or Perkbox
• 45p business mileage
• In-house Workplace Welfare Manager

The Team Manager Role
 
We’re looking for someone to work full time, 37.5 hours a week, to manage our Homlessness Prevention Service for people at risk of homelessness across Worcestershire; to manage the wider team of seniors, coordinators and support workers, and work in partnership with stakeholders to deliver on contractual KPIs. The service also delivers the SWEP Night Shelters across the six districts in Worcestershire.
 
You’ll have an opportunity to expand services that make a real difference in the lives of people who are currently homeless or at risk of losing tenancies.
 
You’ll ensure the service is set up to promote independence, provide high quality practical and emotional support, and to promote portable and sustainable outcomes.
 
Who we’re looking for
 
You’ll have a flexible and highly responsive approach to working, with relevant homelessness service experience. Due to the nature of travel between service areas, you will need to hold a full UK driving licence and have your own transport.
 
We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.
 
If you don’t tick every single box but feel passionate about this role, we still encourage you to apply. You might be exactly who we need!
 
About Us
 
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown and social exclusion. Over the years, we’ve made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset and Devon.
 
CCP is committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you’ll join a community of seasoned professionals who are genuinely excited about supporting your progress. We’re an Investors in People Gold accredited employer, committed to making the workplace better for you.
 
We look for people who embody our SPIRIT values:

• Showing gratitude and appreciation of others
• Demonstrating personal and professional pride
• Integrity is everything
• Reflect and learn
• Continuous improvement
• Take your best self wherever you go

 
Come and join a charity focused on people rather than profit – click apply now!
 
Position: Team Manager - Homelessness Prevention Service (992)
Hours: Full-time 37.5 hours per week
Contract: Permanent
Location: Worcester
Pay: £26,550pa (Band D)

Closing Date: 25th September 2025 - CCP reserves the right to close the job advert early if needed.
 
CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
 
Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to ensure that people who are unsuitable to work with children, young people and adults are prevented from doing so.
 
We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.
 
^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year.
 
^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use.
 
INDHP
 
REF-223707

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors, so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

JOB PURPOSE

As one of our High Support Needs IDVAs you will be part of our experienced and dedicated adult team reporting to the HSN IDVA Manager covering the Ashford District area, and your role will include a mixture of remote and office working. You’ll be providing a high-quality, frontline service to survivors of domestic abuse and play a crucial role in advocacy, risk assessment, safety planning and empowerment for our clients with more complex needs. You will assist them in recognising the features and dynamics of domestic abuse which are impacting their situation, and help them to regain control of their lives. You will support them to make informed and safe choices and to move forward.

Alongside working with survivors, you will develop and maintain productive relationships with partner organisations to strengthen multi-agency working and improve service outcomes for survivors.

We are looking for someone with a genuine passion for supporting people who is confident, resilient and has the ability to build strong relationships.

You will have experience of delivering domestic abuse interventions with survivors, including some whose individual circumstances are more complex. This might include clients with issues such as homelessness, poor mental health or drugs and alcohol use.

The nature of this work and being exposed to survivors’ trauma and challenges can have a negative impact on our own wellbeing as support workers, and therefore good self-awareness and the ability to recognise our own needs and put in place appropriate boundaries is essential. All team members are expected to exercise self-care and attend regular clinical supervision to mitigate the potential impact of vicarious trauma.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

Equal Opportunities

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups, as we are on a journey to increase diversity in our team. Flexible working is available in most roles, and we strive to accommodate the needs of all applicants and team members.

MAIN DUTIES AND RESPONSIBILITIES

• Provide high quality case work support and information to victims/survivors who have experienced domestic and/ or sexual violence and have high support needs.
• Support those who are experiencing domestic and sexual abuse to access services to keep themselves (and their children) safe and address their needs
• Identify and assess the needs of domestic abuse victims using an evidence-based risk identification checklist while taking a trauma informed approach
• Provide 1:1 support to survivors in the Ashford, Canterbury and Folkestone and Hythe districts, either over the phone, in community venues or at Rising Sun offices
• Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality
• Work as part of a team, supporting colleagues and building positive working-relationships with team members
• Attend regular clinical supervision and case review meetings
• Hold weekly information and advice drop in sessions and facilitate relevant programmes when required i.e. Freedom Programme
• Participate in street walks to meet and build relationships and trust with street homeless
• Advocate for high risk victims with agencies who can help to address the domestic abuse by:
  • Understanding the role of all relevant statutory and non-statutory services available to domestic abuse victims and how your role fits into them.
  • Providing advocacy, emotional and practical support and information to survivors including in relation to legal options, housing, health and finance. 
  • Effective partnership working with all key agency partners (including housing and other specialist services, such as drug and alcohol support) to address the safety of high risk victims and ensuring that their safety plans are coordinated particularly through the MARAC (multi-agency risk assessment conference).
• Identify training opportunities and provide training and support for housing staff and other relevant agencies as appropriate
• Work with volunteers (where appropriate) to enhance the capacity of the service
• Be responsible for personal well-being and exercise appropriate self-care
• Attend wider team meetings to share learning and feed into organisational developments
• Ensure that the service user is at the heart of all service delivery by encouraging participation in service development and reporting on their recommendations and complaints
• Be willing and available to work occasional evenings and weekends to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken)
• Ensure publicity materials are effectively distributed as well as contributing to the development of literature

 General

• At all times work professionally and to a high standard, setting an example to the wider team and external partners
• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
• At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy
• Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION

The successful candidate will demonstrate the following experience, knowledge, skills and attitudes. (D = Desirable)

Qualifications

• An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (D)
• Independent Sexual Violence Adviser (ISVA) qualification (D)

Knowledge and Experience

• A good understanding of the causes and dynamics of domestic abuse including its impact on survivors, children and young people, families and communities. 
• A sound working knowledge of housing, welfare and policy relating to domestic and sexual violence
• Thorough knowledge of safeguarding practice, procedures and legislation (adults and children)
• At least two years’ experience of working directly with survivors affected by domestic abuse
• Experience of working with survivors of domestic abuse with complex needs for example homelessness, mental health issues, drugs and alcohol dependency (D)
• Experience of managing own case load, working under pressure and prioritising workload
• Experience of risk assessment and management, and safety planning
• Experience of multi-agency partnership work
• Experience of facilitating group programmes (D)
• Experience of delivering training (D)

Skills and attributes

• Excellent listening, written and verbal communication skills.
• Personal resilience
• Good self-awareness and ability to exercise effective self-care
• Competent in the use of Microsoft packages i.e. Word, Excel and Power Point
• Effective negotiation, advocacy and interpersonal skills, at all levels
• Ability to collect and collate data and write reports as appropriate to this role
• Ability to be self-motivating, work on own initiative and as part of a team
• Ability to liaise and work well with a diverse range of stakeholders
• Strong crisis management skills

 Other

• A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
• A commitment to the values and ethos of Rising Sun
• A commitment to fostering innovation in working practice
• A flexible approach to your work
• A commitment to respecting and valuing service users' perspectives and involvement in Rising Sun
• Able to drive and have access to a reliable car (D) (the post holder will be required to attend meetings and events across our areas of work)

Please visit our website to download and fill out an application form if you feel that this role would be a good fit for you, demonstrating how you meet the requirements of the person specification in your personal statement.