Housing and homelessness jobs

An exciting opportunity has become available to join our small team at Goulden House.

Our team comprises of an Estate Manager, Office Admin, the post we are looking to recruit to and 2 amazing cleaning staff.

We ensure the smooth & efficient running of the Co-Operative, comprising of 269 flats (42 Social Housing). From a governance perspective,  we are supported by the management committee . 10 members, of which there are 3 Officers, Chair, Secretary and Treasurer.

This opportunity is ideal for someone who enjoys a challenge, the buzz of a busy office, engaging with residents and our suppliers. There is regular exposure to engaging with our accountancy firm who look after our company finances & Wandsworth Borough Council, our landlord also.

JOB PURPOSE

The Office Administrator will undertake all administrative support duties, typing, creating letters/templates, maintaining all databases of contact and contractors, filing and responding and maintaining records to standard enquiries. The role also requires answering the phone and logging calls, checking voicemails, opening mail, creating Notices and populating the Notice Boards at regular intervals, ensuring the confidentiality of sensitive information and abiding by Goulden House Co-Operative Ltd GDPR regulations. 

MAIN DUTIES

• Resident engagement, taking and responding to residents’ calls, ensuring that all such engagement is documented on the Goulden House Resident Engagement Database
• Updating the Goulden House Registers (Risk Register, Complaints Register, Anti-Social Behaviour Register, Intercom Databases etc)
• Raise Works Orders and Purchase Orders and services on SAGE as per Estate Manager instruction
• Taking responsibility for the Approved Contractor List, ensuring that the contractor’s documentation is correct and current, i.e. Public Liability, relevant Health & Safety certification
• Liaise with contractors and organising repairs whilst ensuring compliance with the Goulden House Co-Operative Ltd Procurement Policy
• Issuing resident/visitor parking permits
• Monitor CCTV daily putting particular emphasis on fly-tippers
• Updating of Notice Boards across the site
• Inspecting the cleanliness of the Communal Areas twice weekly and signing off of the Cleaning Schedules which are placed in all of the Communal Areas, in the absence of the Estate Manager.  
• Estate walk around as required or in the Estate Manager’s absence
• To undertake such duties as are reasonably assigned to you from time to time by Estate Manager

 SERVICE DELIVERY

• To take a pro-active role in Health & Safety issues on the estate.
• To assist in ensuring the Co-operatives’ aims in relation to customer awareness are achieved.
• To promote a positive image through the development of good working relationships with tenants, lessees, committee members, contractors, Wandsworth Council staff and other agencies.
• To ensure equal opportunities policies and procedures are complied with in relation to staff, members, residents and the general public.
• The Office Administrator may be required to take on any other duties that may be reasonably expected of the position as advised by the Estate Manager

WORKING HOURS (rotation)

Week One (Mondays, Tuesdays and Wednesdays 9.00am – 5.00pm)

Week two (Monday, Tuesday, Wednesday, Thursday and Friday 9.00am – 5.00pm).

Week Three (Mondays, Tuesdays and Wednesdays 9.00am – 5.00pm)

Week Four (Monday, Tuesday, Wednesday, Thursday and Friday9.00am – 5.00pm)

We support flexible working and should the successful candidate request, we would positively review these requests balancing the needs of our business.

HOLIDAYS

20 days pro-rata commencing 1st April to 31st March of current year subject to approval (Annual Leave must be booked one month in advance).  

Goulden House is a Residential site based in Battersea, where the successful candidate will become part of a small but very dynamic team. 

This is an exciting opportunity - a brand new project and role, which is critical to the success of ID Grace House UK. Grace House is a 6 bedroomed property, offering safe and secure accommodation for women leaving prison, who would otherwise be homeless. We will be offering life skills training to all residents and ongoing support.

Our aim is to get residents into employment and accommodation of their own. 

CHRISTIAN HOUSE MANAGER

You will have experience in leading a team to maintain a stable, happy and caring environment.

You will be highly motivated and passionate about the rehabilitation of women leaving prison.

You will be committed to supporting vulnerable women, enabling them to build on their existing strengths to make positive changes in their lives.

You will have overall responsibility for the continuous improvement and consistency of the day-to-day delivery of the project and be responsible for financial planning and have budgetary responsibilities.

You will help to ensure that Grace House becomes a centre of excellence and help set a positive example of the rehabilitation of prison leavers

You will maintain and further the excellent reputation we currently have with our referral prisons to ensure a constant flow of residents, reducing the likelihood of voids.

You will liaise with venue staff where our #SheMatters community courses are run, overseeing a timetable of courses and ensure that all course provision meets the high standards set by ID Grace House UK.

You will have personal experience of running courses with vulnerable and sometimes chaotic women.  The Course Facilitators make up part of the Grace House Team.

You will be responsible for and have experience of fundraising and be willing to work alongside the Imago Dei staff team to ensure the project is financially stable long term. 

You will be willing to undertake on call duties out-of-hours.

KEY TASKS AND DUTIES:

• Ability to motivate, coach and manage the performance of the Grace House Team. To coach the Team on continuous personal development (CPD) and to undertake any qualifications relevant to their role; 

• Ensure robust plans are created in partnership with residents, to support their progression and ensuring their voices are heard;

• Work with the residents of Grace House to help them address habits/choices made which brought them to offend: to assist them in regaining self-esteem, well-being and independence;

• Support the women in every aspect of adjusting to life out of prison, giving both practical and emotional help, and support women as they seek work and permanent housing;

• Lead by example to champion Grace House values, be respectful and compassionate. Manage any behaviour actioned by the Team that does not reflect the values of Grace House and train on the same.

QUALIFICATIONS:

Essential:

• Experience of supporting vulnerable women with mental health, substance misuse, domestic violence, challenging behaviours, offending behaviour
• Have CTC Prison Clearance or be willing to complete the vetting and checks for this
• A practicing Christian*
• Experience of managing a team
• Experience of working in the challenging environment of a prison setting or similar
• Experience of facilitating courses with women presenting challenging behaviours.

Desirable 

• Experience with supporting prison leavers.

*In accordance with the Equality Act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the Imago Dei Faith Policy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

• Resident led social housing association is looking for a Director of Finance
• An opportunity to join a sector leading organisation

About Our Client

Phoenix is a housing organisation with a difference. All housing associations talk about resident involvement. We live and breathe it every day. 

We believe this is our core strength and it's helped us earn a wide range of accolades and awards. 

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. 

Our new corporate plan will help us deliver on our vision of 'together we are building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. 

We are the first resident-led housing association in London. Our model empowers tenants and leaseholders to take a central part in decision-making and become shareholding members. Our Management Board is led by our Resident Chair, there are five other resident Board members, four independent members and two Councillors.

We encourage all residents to get involved with Phoenix, to influence direction, services and future priorities.

We support local community initiatives to improve the environment and quality of life for everyone who lives and works in south Lewisham

Phoenix Community Housing has an exciting opportunity and are looking for an Executive Director of Finance to join the forward-thinking and customer focussed Executive Team.

You will be responsible for ensuring that Phoenix complies with all financial regulatory requirements, and that supports the delivery of the Board's strategic objectives.

This role combines the Finance, Procurement and Commercial teams at an exciting time as Phoenix looks to strengthen its strategic approach to tackling the issues faced by the sector and to deliver the homes and services our residents need to build a better future for our Phoenix Community.

This is a unique opportunity to work for an organisation that is truly resident led, ensuring that the resident voice informs all business plans and strategies. 

Following a recent restructure, this role requires a hands-on forward-looking Director of Finance, who will embed a business partnering, value added culture within the Finance team.

Job Description

Key responsibilities

• Financial stewardship - Leading business critical functions: treasury, business planning, financial accounting and processing services, procurement and commercial; strengthening Phoenix's financial position leading to the ongoing protection of its viability and investment standing
• Customer driven decisions - Being instrumental in overseeing the use of financial insight and feedback to continue supporting a customer-led approach to effective decision making
• Risk and assurance - Ensure all risks are identified, removed, minimised or balanced with appropriate rewards, and monitor risk mitigation strategies, ensuring all future plans are robust, tested and appropriate
• Treasury management - Effective negotiation and relationship-building with lenders and other bodies to obtain funding at the most beneficial rates for Phoenix, working in partnership with the Chief Executive and Executive Team.
• Procurement - Develop and deliver procurement strategies that ensure Phoenix meets all legal requirements and achieves value for money, and that are aligned with the Corporate Plan and other corporate strategies.
• Commercial - Delivery of commercial strategies that maximise income for Phoenix while aligning with our ethos and values, and with our community investment activities.

The Successful Applicant

What you will need

• Leadership - Executive experience or held a senior management position with regular exposure to the Executive Team. Leading a finance and treasury team with the ability to lead and inspire a diverse workforce
• Strategic thinker - demonstrate a cross-organisational solution focused approach, having had exposure to boards and committees, helping drive organisational change.
• Qualified accountant - CCAB or equivalent qualified accountant with a proven track record of achievement

The ideal candidate will have worked in social housing or other relevant industries.

Phoenix Community Housing is a customer led organisation that truly knows how to put the customer at the heart of everything they do. This is a unique opportunity to work for an organisation that is well-run, customer-focused, and committed to continuing to serve its local community.

What's on Offer

£139,943 plus excellent benefits

Closing date for the role is 6 May 2025.

Contact
Elizabeth Campion
Quote job ref
JN-042025-6721293Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Are you an experienced and inspirational manager ready to lead a team supporting young people facing challenging life circumstances?

At Peabody, we’re committed to helping people flourish. We provide specialist housing and support for those who’ve experienced trauma, homelessness, or other complex life situations. Right now, we’re looking for a Team Manager to lead from the front — someone who can nurture and develop a team of Housing Support Workers and ensure we deliver high-quality, person-centred services every day.

What you’ll be doing
You’ll be the kind of manager who rolls up their sleeves to inspire, guide, and support — but knows your role is to lead, not just “do.” You’ll:

• Provide strong leadership, with regular supervisions, team meetings, coaching and ongoing development.
• Oversee the day-to-day running of the service, ensuring staff have the tools and support to succeed.
• Take the lead on high-risk or complex cases, modelling good practice and championing safeguarding.
• Build strong partnerships with statutory and community services, acting as a key contact for external stakeholders.
• Ensure quality standards, support plans, risk assessments, and records are consistently up to scratch.
• Manage budgets, reporting, and service performance — keeping things running smoothly, transparently, and compliantly.

What we’re looking for

• Experience in the care and support sector, ideally with vulnerable young people or those facing homelessness.
• A proven track record of line managing and motivating staff, bringing the best out of your team with compassion and clarity.
• Strong knowledge of statutory and community-based services and how to connect people with the support they need.
• Confidence in assessing and managing risk in a sensitive, strengths-based way.
• Fantastic people skills, great time management, and the ability to keep calm and focused under pressure.

This role will suit someone who has worked as a senior support worker or team manager, is ready to take the next step, and believes in doing the right thing – always.

Why join us?
We live by our values – Be kind. Do the right thing. Celebrate diversity. Love new ideas. Pull together. Keep our promises. If those resonate with you, you’ll fit right in.

You’ll have the chance to shape and lead a passionate team and make a real difference in young people’s lives. We also offer excellent training, development opportunities, and the chance to be part of a supportive organisation that puts people first.

We also offer:

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package (healthcare, dental, discounts).
• 4x Life Assurance.
• Professional development opportunities (apprenticeships & qualifications).
• Two additional paid volunteering days.
• Family-friendly policies & up to 10% pension contribution (matched 1:1).

Closing date: 10th May 2025.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

• Community Housing is looking for a Chief Financial Officer.
• This is a hybrid role, 2 days a week in the office.

About Our Client

Community Housing is a social business and one of Worcestershire's largest Registered Providers (RP) of social housing. They provide and manage general needs and sheltered housing homes.

They are a main employer in the Wyre Forest and employ over 300 members of staff in their headquarters based in Kidderminster.

Community Housing are an ambitious team, focused on providing affordable, quality homes and delivering great services in safe communities. In simple terms, they want to be the best landlord they can possibly be.

Job Description

This is an opportunity to join Community Housing as their next Chief Financial Officer, responsibilities will include:

Working closely with the rest of the Executive Team and the Board to contribute to the strategic leadership and management of the organisation, playing a crucial role providing financial challenge to the Executive and the Board.
Providing inspirational financial leadership to Community Housing to ensure that the organisation meets its financial strategic aims and objectives aligned to Corporate Plan, Vision and Values.
Managing the finance function in order to deliver robust financial controls, improving performance and mitigating the risk for Community Housing in the long run.

Leading, motivating and developing the Finance, IT, Procurement and Risk functions.

The Successful Applicant

• You will be a CCAB or equivalent qualified accountant with a proven track record of achievement, with the ability to drive and manage a diverse workforce. 
• The ideal candidate will have worked in social housing or other relevant industries, with experience managing a finance function. It is also important you have previously attended board, audit or finance committee meetings.
• Community Housing's values are at the heart of everything they do, enabling each colleague to positively contribute to the organisations success.

What's on Offer

Closing date 8th May 2025

Hybrid working 2 days a week in the Kidderminster office.

Contact
Elizabeth Campion
Quote job ref
JN-042025-6722072Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

HOMES FOR WELLS is looking for a dynamic new Chief Executive to lead our organisation into the next phase. As a small local Housing Association in the beautiful town of Wells-next-the-Sea we house local key workers in affordable rented accommodation.

We are a Charitable Community Benefit Society, a RSL and a CLT. We have a board of volunteers and two part time staff – a Chief Executive and an Administrator.

We are seeking a new Chief Executive to be responsible for the day to day running of the organisation which currently manages around 30 properties.

The successful applicant will have housing and management experience, good IT skills and a positive outlook.

This is a 3 day a week position, but we can be flexible, and we expect you to be too.  Some evenings will be required.

Salary according to experience but we will pay up to £50,000 full time equivalent.

About You

We’re looking for a dynamic person with drive, energy and enthusiasm.

You will have a track record of leading and managing and will have experience of housing associations and their governance. 

 You will be confident in working with local government officials, other stakeholders and tenants. 

As well as an understanding of the law relating to residential tenancies you will have strong numeracy and literacy skills and experience of providing financial reports. You will be skilled and experienced in partnership working and in facilitating the best performance in others, partners and contractors alike.

You will enjoy getting the job done and be used to dealing with multiple priorities at one time as well as spotting new opportunities to raise the profile of our cause.

The Role 

The role is 3 days per week ideally Tuesday, Wednesday and Thursday with some flexibility for different hours subject to proper support for the Administrator.  Some evenings and weekend working will be required including monthly board meetings, HFW events and meetings at times convenient to Tenants.

The role is based at our office in Wells next the Sea and reports to the Chair.

Closing date for applications is May 11th 2025.
 

£31,133 plus £869 Essential Car User Allowance per annum

Full time - 37.5 hours per week

Fixed term contract until 31st March 2026

Dorset Hub – Weymouth Office 

Closing date:  Monday 5th May 2025 at 11.30 pm 

Are you a client-focused, proactive and compassionate individual with a proven track record of working with vulnerable people who have multiple and complex needs?  If so, Shelter has a highly rewarding and exciting opportunity - Intensive Floating Support Worker to join our team and play a central role in delivering our vital support projects. 

About the role 

You will work closely with the Housing First team, colleagues and accommodation providers, to place clients directly into homes in places they want to be. Then you will work with them to develop outcome-focused support plans that reflect their personal strengths and goals, to make sure that they can sustain their accommodation and thrive in their community. 

Also you will coordinate support around your client and act as a key worker to help them sustain their accommodation and move forward with their lives. This will mean coordinating interventions provided by other agencies so that the right support is provided at the right time, to enable the service user to progress on their journey to recovery.  Giving full advice on different issues such as homelessness and housing options, tenancy issues e.g. dampness and disrepair, welfare and housing benefits, debt and employment is also a key aspect of the role. You will need to visit clients in their homes or community locations which could be anywhere in Dorset. 

About you 

You will need a relevant background that includes experience of housing, homelessness and welfare benefits law and experience supporting people who are vulnerable and/or have multiple disadvantage. Through this you will have a good working knowledge of safeguarding frameworks. Proficiency using a range of IT tools to carry out your work, including Microsoft Office applications is important too. If you have experience of using case managements systems this is an advantage, but not essential. The role will need you to visit clients in their homes so you will need a valid driving licence and be willing to use your vehicle for work purposes - for which an essential car user allowance will be paid. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

About the team 

You will be part of the Dorset Hub which has offices in Bournemouth and Weymouth and will link in with other Shelter teams, including the community advice and legal teams. We offer specialist housing advice and legal representation as well as housing workshops and lived experience activities in the community. Working alongside the wider Weymouth Team - Intensive Floating Support and Reach Out drug and alcohol team, you will take a multi-agency approach working closely with other organisations such as housing, health and social care to get the best outcomes for our clients. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We are open to risk and learning from our experiences

Any applications submitted without a supporting statement will not be considered. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Our day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year-round night shelter provision. 

APAP works in close partnership with a number of key agencies locally including drug and alcohol teams, street outreach services, local authority housing teams and the wider VCS. We are a gateway service in the community through which our clients can access a range of support. 

This role will require a keen interest in homelessness and the devastating impact this can have on people. This is a new role which would suit someone with experience of recruiting and managing volunteers. The role will entail expanding our volunteer base, developing processes and procedures to effectively support them and managing them on site. The role will report to the Senior Project Worker.

Location: Sheffield

Salary: £31,133 per annum pro rata plus £802 per annum pro rata essential car user allowance

Contract: Fixed term ending March 2027

Hours: Part time - 26.25 hours per week.

Closing date: Monday 12th May 2025 at 11.30 pm

Do you have a good understanding of child development and the needs of homeless families and children plus proven experience of supporting parents and children with complex needs? Then join Shelter as a Children & Families Support Worker and you could soon be playing a vital role aimed at minimising the impact of bad housing, homelessness and exclusion in the Sheffield area.

About the role

With your own caseload of families, you will act as their key worker and support them to either resettle or prevent homelessness. Your primary focus will be on households where some tailored interventions are required around the needs of the children in order to stabilise their housing situation and enable the family to thrive.

Accordingly, you will provide intensive, tailored support as part of a whole family approach in a 1-2-1 setting and through group work. You will also need to regularly visit clients’ homes, schools and community venues across the city and liaise with other agencies in the community in order to provide a co-ordinated service.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You have knowledge of child development and a strong understanding of homeless children and families, with experience of supporting parents, children and young people who have complex needs.  You also have knowledge of housing, homelessness and ASB legislation and welfare benefits that affect families and the skills to network and gather information as well as advocacy, negotiation and problem-solving skills.

You will need to be able to demonstrate that you have worked within, or understand, a safeguarding framework, are IT literate and have experience of managing a caseload and can prioritise, organise and set boundaries. With a full driving licence, you will have access to a vehicle for work purposes, an allowance and mileage will be paid.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

About the team

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness and support over 5000 people every year.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply:

Please click ‘Apply for Job’ below. You are required to submit a CV and a separate supporting statement to the following points of the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate you address the following behaviours throughout your responses:

• We work together to achieve our shared purpose
• We prioritise diversity and have an inclusive mindset

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Sheffield

Salary: £31,133 plus £802 essential car user allowance per annum pro rata

Hours: Part time –27 per week

Contract: Fixed term until end of April 2026

Closing date: Sunday 18th May 2025 at 11.30pm

Do you have a demonstrable interest and knowledge of homelessness and housing legislation and welfare benefits, plus a real desire to help others? Then join Shelter as a Support Worker in our Homeless Prevention and Resettlement Service and you could soon be playing a vital role in standing up to the housing emergency.

About the role

You will help clients to maintain independence and to thrive, by offering practical assistance, support both in the home and in the community. Providing advice, advocacy, coaching and encouragement to enable households to resettle and to prevent homelessness. All our Support Workers hold a ‘caseload’ of households and are responsible for developing outcome focused support plans, managing any risks and continually assessing need. Shelter staff are highly knowledgeable and capable and we provide our staff with a range of training opportunities, in subjects such as: housing and homeless legislation; benefits and welfare; safeguarding and risk management.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You will need a relevant background that includes experience of housing, homelessness and welfare benefits law and supporting people who are vulnerable and/or have multiple and complex needs. Through this you will have a good working knowledge of safeguarding frameworks. Proficiency using a range of IT tools to carry out your work, including Microsoft Office applications is important too. If you have experience of using case managements systems this is an advantage, but not essential. The role will need you to visit clients in their homes so you will need a valid driving licence and be willing to use your vehicle for work purposes - for which an essential car user allowance will be paid.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

We specialise in emergency homelessness work, intensive support to children and families and people experiencing domestic abuse, and/or multiple disadvantage and have been providing housing advice and support to the people of Sheffield for over 20 years. We take a holistic approach to help people to deal with interrelated issues that can impact their ability to get and keep a home, so they can thrive within the community. These include high intensity support, legal representation, practical DIY assistance and specialist housing, employment training and welfare benefits advice. The clients we help have a range of issues include physical and mental health conditions, drug and alcohol use, income and money management and domestic abuse.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement in all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

• We work together to achieve our shared purpose
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

Location: Sheffield

Salary: Grade 6 - £42,697 per annum

Full time: 37.5 per week

Contract: Permanent 

Closing date: Thursday 8th May 2025 at 11.30 pm 

Are you a Solicitor with experience of housing and homelessness law and Legal Aid? If so then consider a move to Shelter you could soon be making a real difference to people affected by the housing emergency.

About the role

Using your legal expertise, you will play a key role in tackling housing in justice and unfair housing practices. You will be working under our Legal Aid contract, delivering legal advice and representing tenants at court where needed. Delivering systemic change through legal challenge to prevent homeless will also be a considerable part of the role. You will also work with the team in the Hub to help make sure people in the community are aware of their housing rights and how to enforce them, as well as providing support to Trainee Solicitors and Legal Advisers, ensuring good practice and compliance.

About You

Qualified as a Solicitor with at least three years post qualifying experience, you will have a strong knowledge of housing law and substantial experience of managing a wide range of housing cases. You have strong skills in court advocacy, litigation, report writing, file reviews and are able to meet financial targets. You will be able to meet the 2018 SQM supervisor standard in housing and be able to demonstrate experience of working under a legal aid contract.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About The Team

Our Legal Service provides specialist legal knowledge across Shelter through four teams covering Community Legal advice, Strategic Litigation, the National Legal Team and Legal Support Team. You will be part of our Community Legal Team, who are based across our 11 hub locations and work alongside hub colleagues every day to fight housing injustice and deliver systemic change relating to housing practice in our local communities.

Shelter Sheffield has a housing legal contract as well as a contract to deliver the County Court Housing Loss Prevention Advice Service at Sheffield and Doncaster. You will be based in the Sheffield community hub which has the overall aim of preventing homelessness and improving homelessness services for the people of South Yorkshire.

The advice and support team in Sheffield has been established for over 20 years, taking a holistic approach and focuses on emergency homelessness, support for children, families and people experiencing domestic abuse, as well as those with multiple and complex needs.

How to Apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: Grade 4 - £34,085 per annum

Full time: 37.5 hours per week

Location: Flexible with travel as required to deliver training – frequency will vary

Contract: Permanent

Closing date:  Sunday 18th May 2025 at 11.30pm

Do you have a good understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer and you could soon be helping us to help better support professionals and their clients with housing problems.

About the Role

You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.

About you

To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with a strong understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications.  The role will involve travel to deliver training as needed.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.