HOUSING OFFICER, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, PERMANENT, 37 HPW, FRWK08 £21,150 – 22,831 FTE

We are looking to recruit a Housing Officer to take responsibility for the management and maintenance of a number of properties within our Housing Management Service.

For this role, the successful candidate must hold a full driving licence, have use of a car and be prepared to cover a geographical area within the Nottinghamshire and Derbyshire area.

The post holder will provide an effective, customer focused service to tenants, particularly focusing on dealing with: Anti-social behaviour and tenancy management, improving income, ensuring properties are maintained to a good standard, dealing with housing related court action, working closely with support providers to prevent eviction and engaging with local communities including the Police, ASB teams and neighbours.

The successful candidate needs experience of working in a housing management role and should ideally be able to demonstrate the following:

• A proven track record of dealing with allocations, sign ups and ending of tenancies

• Experience of carrying out property inspections

• Experience of managing tenancies, in relation to when they are breached and enforcing their terms

• An understanding of housing law and the landlord/tenant relationship

• An understanding of some of the issues faced by vulnerable people and knowledge

  of agencies who can help address those issues

• Experience of working with support providers in an accommodation setting

• A qualification in Housing Management or similar level 4 (or a willingness to obtain one)

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE

About us
Crisis works throughout Birmingham, offering advice, support and access to training and employment opportunities for people experiencing homelessness. 

About the role
The role of the Housing Coach is a full time, permanent contract located within the Crisis Birmingham Skylight. You will be required to provide high quality information, advice and guidance, as well as coaching and support, to people who are currently homeless or at immediate risk of homelessness. The role will require a high level of knowledge on housing and homelessness legislation and welfare legislation which you will use to provide direct support to members, as well as support to the rest of the skylight staff on more complex and protracted housing enquiries.
 
About you
To be successful in this role you must have:
•  Experience of providing direct support to people experiencing homelessness.
•  Extensive knowledge of housing and homelessness legislation, as well as knowledge of how to access private rented sector accommodation and the necessary requirements to secure a tenancy
•  Extensive knowledge of welfare legislation, legacy benefits and Universal Credit.
•  Ability to use own initiative and proactively contribute to the effective provision of a homelessness service
•  Excellent interpersonal skills with a high level of written and communication skills, and the ability to break down and deliver complex information

Benefits
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Monday 26th April 2021

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Location: Tower Hamlets
Salary: 2.2 
Qualified applicants (with an accredited VAWG /domestic abuse qualification) dependent on experience: £26,000-£29,000 per annum. 
Unqualified applicants, dependent on experience: £26,000- £27,000 per annum
Hours: 37.5
Contract: Fixed Term Contract for 9 months
Vacancy Reference: SWA3027

Closing Date: 28th April 2021
Interview Date: 6/6th May 2021

Solace is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service
Tower Hamlets Solace Advocacy and Support Service (SASS) provides advocacy and support to survivors of DVA with the aim to reduce risk and harm.  Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

About the Role
We are looking for an experienced IDVA to join our dynamic team in Tower Hamlets, working with people who have experienced domestic violence and abuse. You will be working as part of a multidisciplinary team, collaborating with external agencies in particular housing options.

As the housing IDVA you are responsible for carrying out risk and needs assessments, safety planning and providing short term support and intervention to victim/survivors of domestic violence presenting at Tower Hamlets housing. In addition to this you will build relationships with, and provide advice and guidance to, housing options staff. 
About You

You will need a passion for working with victim/survivors and a thorough understanding of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support and strong casework management skills.
You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment we require all successful candidates will be required to complete a satisfactory DBS (Disclosure Barring Service) disclosure.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

Then Advance could be the career choice for you!

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls who are survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are looking for A HOUSING IDVA (Independent domestic abuse advisor) to join our team WORKING IN A CO-LOCATED Westminster setting. 

Salary: £26,000 - £30,500 per annum dependent on experience

£26,000 - £28,000 for an IDVA looking to gain experience in a co-located setting
£28,500 - £30,500 for experienced co-located IDVAs looking for a new challenge

Location:  Westminster/Hammersmith

Hours: Full time; 35 hours per week

Contract: Permanent with Advance, the current funding for this role is until 31st March 2022. 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

What we do:

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea and Brent. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.

The project:

The Housing IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process specialising in working with clients for whom housing, and risk of tenancy breakdown is a factor. They will work within the team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women from age 13, focusing on working with those aged 18 and over who access the domestic abuse service. They will advise women on criminal justice and civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support.

What you will bring:

The post holder will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and Housing sectors. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with housing needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

In short, you will:

• Establish positive, proactive and innovative working relationships with housing services and partner agencies.
• Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.
• Assess the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs.
• Advise women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced.
• Work as an advocate to raise awareness and upskill professionals within Housing plus work with colleagues to successfully develop and deliver training.

What we offer:

• 30 days holiday plus public holidays, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Various forms of wellbeing support ranging from meditation to self-journaling
• Organisation wide away days
• The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

The closing date for applications is Friday 30th April 2021. 

Please note we will be assessing applications on a rolling basis and inviting shortlisted candidates to interview throughout the process. We reserve the right to close this post early should the recruitment be successful prior to the listed date.

To apply: Please send your CV with a supporting statement setting out how you meet the criteria for the role and details of your notice period, salary expectations and where you first heard of this vacancy.

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check

About Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Role:

The scope of this role is to provide a high quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Service Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to support the continuous local development of the service; they will ensure that all advisory processes and procedures are followed efficiently, consistently and with professionalism at all times. The post-holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values. 

Core responsibilities:

• Provide support to victims of human trafficking and modern slavery (known as service users), as directed by the MSVC Team Manager and Senior Adviser/s for the region.
• Manage a complex case load, offering appropriate and bespoke individual support to service users
• Arrange for the provision of necessities, including accommodation, food, clothing and toiletries
• Refer service users to specialist agencies and advocate for their needs as necessary 
• Support the process of service users being able to obtain employment and affordable housing, where appropriate
• Arrange the process of supporting service users to return to their country of origin, where appropriate
• Arrange for the preparation of appropriate documentation with Home Office/Embassies, as appropriate
• Complete and maintain quality standards for regular support plan and risk assessment reviews, and timely upload   of clear and concise case notes
• Obtain service user feedback in order to further develop and improve the service
• Collect and provide information to Senior Advisers and Management as and when required 

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

Special Requirements:

-This post is subject to a Disclosure and Barring Service (DBS) check

-The successful applicant will need to be OISC registered or willing to obtain OISC qualification.

- Reference and Identity checks including Right to Work in the UK

Therefore the applicant must:

- Be able to provide a valid right to work document. 

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps.

About Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We are currently recruiting for two team members to join our team in Dover office within our MSVC (Modern Slavery Victim Care) Department.

The Role:

The scope of this role is to provide a high quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Service Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to support the continuous local development of the service; they will ensure that all advisory processes and procedures are followed efficiently, consistently and with professionalism at all times. The post-holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values. 

Core responsibilities:

• Provide support to victims of human trafficking and modern slavery (known as service users), as directed by the MSVC Team Manager and Senior Adviser/s for the region.
• Manage a complex case load, offering appropriate and bespoke individual support to service users
• Arrange for the provision of necessities, including accommodation, food, clothing and toiletries
• Refer service users to specialist agencies and advocate for their needs as necessary 
• Support the process of service users being able to obtain employment and affordable housing, where appropriate
• Arrange the process of supporting service users to return to their country of origin, where appropriate
• Arrange for the preparation of appropriate documentation with Home Office/Embassies, as appropriate
• Complete and maintain quality standards for regular support plan and risk assessment reviews, and timely upload   of clear and concise case notes
• Obtain service user feedback in order to further develop and improve the service
• Collect and provide information to Senior Advisers and Management as and when required 

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

Special Requirements:

-This post is subject to a Disclosure and Barring Service (DBS) check

-The successful applicant will need to be OISC registered or willing to obtain OISC qualification.

- Reference and Identity checks including Right to Work in the UK

Therefore the applicant must:

- Be able to provide a valid right to work document. 

- Provide full employment history for previous 3 years and/or suitable documentation to cover any gaps.

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Debt and Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver debt and welfare benefits advice to our clients.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be crucial in preventing enforcement action and possession proceedings for rent or mortgage arrears.

For more details about the role, please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon as it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability

About Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Role:

The scope of this role is to provide a high quality professional support service to victims of human trafficking and modern slavery as part of the Modern Slavery Victim Care Service Team, ensuring a seamless service to all service users. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to support the continuous local development of the service; they will ensure that all advisory processes and procedures are followed efficiently, consistently and with professionalism at all times. The post-holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values. 

Core responsibilities:

• Provide support to victims of human trafficking and modern slavery (known as service users), as directed by the MSVC Team Manager and Senior Adviser/s for the region.
• Manage a complex case load, offering appropriate and bespoke individual support to service users
• Arrange for the provision of necessities, including accommodation, food, clothing and toiletries
• Refer service users to specialist agencies and advocate for their needs as necessary 
• Support the process of service users being able to obtain employment and affordable housing, where appropriate
• Arrange the process of supporting service users to return to their country of origin, where appropriate
• Arrange for the preparation of appropriate documentation with Home Office/Embassies, as appropriate
• Complete and maintain quality standards for regular support plan and risk assessment reviews, and timely upload   of clear and concise case notes
• Obtain service user feedback in order to further develop and improve the service
• Collect and provide information to Senior Advisers and Management as and when required 

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

Special Requirements:

-This post is subject to a Disclosure and Barring Service (DBS) check

-The successful applicant will need to be OISC registered or willing to obtain OISC qualification.

- Reference and Identity checks including Right to Work in the UK

Therefore the applicant must:

- Be able to provide a valid right to work document. 

- Provide full employment history for previous 3 years and/or suitable documentation to cover any gaps.

Flexible location - offices based across Bucks with some opportunity for remote working

Citizens Advice Bucks is an independent local charity providing free, impartial advice to people in Buckinghamshire. The charity operates five advice centres across Bucks, a specialist money advice service and several outreach. We also run successful advice projects, including energy advice and elderly advice at home. The charity benefits from a large and dedicated team of highly skilled staff and volunteers and delivers high quality advice, as well as campaigning on important community issues.

We are looking for a motivated and enthusiastic individual, to take on the role of Debt Adviser.

You will be joining Citizens Advice Bucks to provide debt advice at a time of increasing demand. This is an important role within our newly formed Money Advice team. The successful candidate must have the proven ability of providing debt advice and casework. You must have experience of giving advice to the public, managing complex debt cases, negotiating with third parties on behalf of clients and maintaining accurate and comprehensive case recording. You will be able to demonstrate a clear commitment to client care, and that you are highly organised and efficient, able to maintain targets and high-quality standards.

We are often the only place left that people could talk to seek independent and impartial advice on debt, benefits, housing, employment and family issues. Be part of an organisation that gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

A Job Description and Application Form can be found on our website via the Apply button.

Closing date for applications: On-going

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint a Welfare Benefits Caseworker to meet the ever-growing demand on our service in these challenging times to deliver welfare benefits advice to our clients. We are currently delivering all our services remotely until it is possible to resume face to face work in accordance to social distancing rules and safety measures.

As a Welfare Benefits Caseworker, your will:

• provide high quality advice and practical help to clients on welfare benefits issues.
• check entitlement, ensure awards are correct and challenge incorrect decisions
• progress casework through negotiations with the relevant benefits offices and agencies
• prepare appeal submissions for clients and, where required, represent clients at relevant tribunals and review boards
• keep accurate case records and ensure that all casework is recorded and reported in accordance with Citizens Advice Hounslow’s policies and practices.
• ensure that effective case management is maintained throughout.

For more information about the role please download the attached Job Description and Person Specification

Closing date:  On-going
Interview date: TBC

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is not the exception, but the norm.

About Black Thrive

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

Our work covers all life stages – children and young people, working age adults and older adults. Our guiding principle is to centre the lived experiences of Black communities in all that we do, and our strategic priorities are to embed race equity in systems change and to decolonise the evidence landscape. 

We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. If you need us to make adjustments during the application process, please let us know.

Purpose of the role

The purpose of this role is to support Black Thrive’s employment strand of work, which is key to promoting wellbeing and preventing ill health as well as to supporting recovery from ill health or slowing progression from one-to-many health conditions.

The role supports the effective delivery of the employment project, funded by Guys and St Thomas’ Charity GSTC. The role has a wide span of responsibility ranging from community engagement and research to administration and facilitation.

How to apply

Please provide:

• a copy of your CV (no more than 2 pages)
• a one-page cover letter explaining why you are suitable for the role based on our person specification
• a copy of our Equality and Diversity monitoring form

Deadline to apply is 30th April 2021. Interviews to be held on Zoom.

Recruiting for Two Waiting List Support Officers to join our Service in Kent!

GBP 23,000 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The role will be a 12 month Fxed Term Contract and is based in North Kent and West Kent

Job Overview:

The Waiting List Support Officer plays a vital role as a front-facing position for the Kent Homeless Connect service in North and West Kent.

As one of the services' waiting list support officers; you will provide vital support for customers who are on the waiting list for Kent Homeless Connect services. You will need to be methodical and patient, providing telephone and/or guidance and advice to customers. The role will also require you to visit clients in the community in order to provide key-work, documenting and recording outcomes.

You will be responsible for providing regular updates to referring agencies and maintain regular contact with customers to make sure that they are receiving appropriate support from other professionals dependent on need.

Key Responsibilities:

- Daily monitoring of waiting list
- Liaison with partner agencies, referrers and potential customers in relation in referral and waiting list process
- To hold a strong knowledge of safeguarding, feedback & complaints, data handling and risk assessment
- To represent Look Ahead at panels and meetings if requested.
- Develop and maintain links with all key agencies and service providers in the local community
- Work from local community/statutory bases in agreement with partner agencies
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Engage positively in reflective practice sessions with colleagues
- Ensure that all other Look Ahead policies and procedures are adhered to
- Carry out other duties commensurate with the role, as may be deemed reasonable by Look Ahead, including covering other duties if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in homelessness
- Driving licence

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for 2 Assessment Support Workers to join our Homelessness and Complex Needs Service in Hammersmith and Fulham!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.This is a 3 month Fixed Term Contract.

The Coninghams is a 31 bed assessment centre for single homeless men and women that have links within the borough. The accommodation provides 5 separate self contained units and 26 on suite bed rooms, with shared kitchen facilities on each floor. The scheme is staffed 24 hours, with Night Support Workers and Concierge cover. The service acts as the assessment centre for customers entering supported housing within Hammersmith and Fulham. Customers receive an intensive 10 - 12 week period of assessment before being referred onto appropriate supported or Private Rented accommodation. A major part of the Assessment Support Workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.

Job Overview:
The aim of the project is to assess the individual over an 10-12 week period with the aim of identifying their support and housing needs. In that period we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into supported housing is captured correctly. The onus is then on the council to move the individual onto more suitable longer term supported accommodation based on our assessment/recommendation.

The service operates a model of personalised approach in order to address a wide range of presenting complex needs, which could range from mild learning difficulties, substance use (alcohol and drugs), offending, mental health, dual diagnoses, etc. We work closely with outside agencies in order to ensure that the individual is linked into getting the correct support whilst they remain at the assessment centre.

Key Responsibilities:
- Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole
- The initial and co-produced assessment will incorporate models of co-production, observation and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living
- Liaise with partner agencies in regards to the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi disciplinary assessment process
- Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model
- Liaise with partner agencies in regards to making referrals where an unmet need has been identified via the multi agency assessment
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Co produce In Reach services at The Coninghams so that we are able to action plan jointly with partner agencies and feed into any action plans in regards to customers support needs e.g. Substance Misuse treatment plans
- Attend training and workshops that are delivered via partner agencies were possible to provide a through and up to date assessment
- Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction of domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Desirable:
- Experience working in homelessness

For the full job description, please visit the Look Ahead website.