Housing and welfare benefits advisor jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010
OVERVIEW OF THE ROLE
The Health IDVA provides vital support to those affected by domestic abuse, helping them access the specialist services they need and navigate challenges in their daily lives. You will work directly with patients with a wide range of experiences and needs, offering advocacy, guidance, and practical support. A key part of the role is raising awareness among community healthcare professionals about the impact of domestic abuse, particularly on mental health, through training, guidance, and ongoing support, so that patients are identified earlier and supported more effectively.
This role addresses a need in community healthcare, where many patients are not recognised as survivors of domestic abuse. By combining domestic abuse expertise with a therapeutic approach, the Health IDVA will provide direct support to patients while helping community services and healthcare teams feel confident and equipped to respond appropriately. You will be supported by the Head of Adult Services and HIDVA Managers. You will have the opportunity to complete a formal domestic abuse qualification once you pass your probation (if not already qualified).
Through this work, the Health IDVA will help ensure that patients receive timely, compassionate support while also strengthening the skills, confidence, and understanding of community services and professionals. By building strong partnerships and sharing expertise, the role will contribute to a more coordinated and effective response to domestic abuse, ensuring that patients are supported at every stage and that services are better equipped to meet their needs.
MAIN DUTIES AND RESPONSIBILITIES
Support to Survivors
- Hold a caseload of clients, including NHS staff.
- Ensure survivors are fully informed of their rights and options, and explain the criminal and civil legal remedies available to them.
- Promote enhanced safety and wellbeing for victim-survivors accessing community healthcare, including NHS staff.
- Conduct needs and risk assessments, including DASH (Domestic Abuse, Stalking and Honour Based Abuse Risk Assessment), to determine appropriate levels of support. Develop and implement safety plans collaboratively with clients to address their needs in a timely manner.
- Assist clients in accessing appropriate legal, financial, housing, medical, educational, and employment services, as well as counselling and community support networks.
- Work in partnership with police, housing providers, and other agencies to advocate for survivors and facilitate referrals to ongoing support services.
- Attend Multi-Agency Risk Assessment Conferences when required (MARAC) and make referrals where appropriate.
- Recognise and address the needs of survivors who experience additional barriers to accessing services, including those from minority groups or with protected characteristics.
- Uphold safeguarding responsibilities for children, young people, and adults, in line with Child Protection Procedures and safeguarding policies.
- Maintain accurate client records, monitoring data, and outcome information. Prepare reports and evaluations as required for service monitoring.
- Participate in an out-of-hours rota, providing a HIDVA service within the hospital on Friday evenings and weekends as scheduled
Partnership Working and Training
- Promote the Health IDVA service and establish formal working links with GP practices and other healthcare providers (such as dental, health visiting or mental health teams.
- Attend safeguarding, handover and partnership meetings to raise awareness of the service and share our knowledge so earlier identification of domestic abuse within community healthcare settings can be achieved.
- Deliver training sessions to community healthcare staff to raise awareness of domestic abuse, safe enquiry and appropriately responding to disclosures.
- Contribute to multi-agency safeguarding meetings and local domestic abuse forums to share learning and strengthen partnership working.
General
- Uphold the values and good name of Rising Sun at all times represent the organisation in a way that is consistent with its philosophy and ethos and in line with all Rising Sun’s policies.
- Actively participate in clinical supervision, training and development opportunities.
- Develop your understanding of trauma informed work and embed in your day-to-day practice.
- Maintain an up-to-date working knowledge to be able to advise women of their rights and options for seeking help and support from other agencies, such as housing options, legislation and welfare.
- Comply with organisational policies and procedures, including Safeguarding, Data Protection and Health and Safety.
- Undertake other duties and responsibilities in keeping with the nature of this post, as may be required from time to time.
This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
The successful candidate will demonstrate the following experience, knowledge, skills and attitudes.
Qualifications
- Independent Domestic Violence Adviser (IDVA) qualification (desirable)
- Independent Sexual Violence Adviser (ISVA) qualification (desirable)
- Health qualification (desirable)
Knowledge and Experience
- At least 3 years’ experience of working with survivors of domestic abuse, including high risk clients, and assessing client risks and needs
- Experience of co-producing short- and longer-term risk management, safety and support plans with survivors and their children
- Experience of delivering training (desirable)
- Experience working with the police, social services and MARAC
- Experience of lone working and able to work on own initiative
- Experience working with people with mental health needs, substance misuse, other complex needs
- Experience of working in a hospital / healthcare setting (desirable)
- Knowledge of criminal and civil legal remedies and housing law relating to domestic abuse
- Knowledge of domestic abuse risk assessment tools including DASH and extensive understanding of the MARAC process
- A thorough understanding of safeguarding relating to adults with care and support needs and children
- Up to date knowledge of the welfare benefits system and the ability to ensure service users maximise their benefit entitlement (desirable)
- Knowledge of local services and DA Specialists across Kent & Medway (desirable)
Skills and attributes
- Ability to network face to face and virtually, to develop new contacts and partnerships
- Ability to train professionals on recognising domestic abuse and responding appropriately (desirable)
- Ability to motivate yourself and work independently on your own initiative
- Solution focused and creative in approaching new challenges
- Competent using Microsoft office programmes, in particular MS Word, Excel and PowerPoint
- Passionate about the aim and principles of Rising Sun
- Committed to equal opportunities, safeguarding and maintaining confidentiality
- Able to drive and have access to a reliable car (post holder will be required to attend meetings and across our areas of work)
- Able to work some evenings and weekends
- Eligible to live and work in the UK
Benefits
We offer a number of benefits to team members including:
- 25 days annual leave per year
- A bonus day of leave for your birthday
- 3% matched pension contribution
- Access to Rising Sun’s counselling service
- Employee Assistance Programme
- Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
- Up to four weeks sick pay in any 12 month period (eligible after probation period)
How to apply
If you feel this role would be a good fit for your skills and experience, visit our website to download an application form and apply, demonstrating how you meet the requirements of the person specification in your personal statement.
We request no contact from agencies or media sales please.
Registered Charity
21 - 50
Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
As a Floating Support Worker in Redbridge, you will play a vital role in helping people maintain their homes, gain confidence, and build independent lives. You will work closely with clients to understand their goals, strengths, and challenges, turning these into practical, personalised support plans. On any given day, this could involve helping someone manage their tenancy, access healthcare or benefits, improve their budgeting skills, or connect with local services and community activities. Your work will directly contribute to preventing tenancy breakdowns, improving wellbeing, and supporting clients to take positive steps forward in their lives.
You will be part of a supportive, collaborative team that works closely with colleagues across Single Homeless Project (SHP) and partner agencies. This means joining forces to ensure that each person receives consistent, joined-up support, while sharing skills, learning from each other, and contributing ideas to make services more effective. Your role will also include carrying a flexible caseload, completing assessments and action plans, reviewing progress, and responding to risks and changing needs in a timely and professional way.
This role offers real opportunities for professional development and career growth. You will gain hands-on experience across a range of complex needs, strengthen your knowledge of housing and support services, and develop your skills in risk management, partnership working, and personalised care planning. If you are motivated by making a tangible difference, enjoy problem-solving, and want to be part of a dynamic and forward-thinking team, this role offers the chance to grow your career while transforming the lives of the people you support.
About you:
- You are passionate about helping people maintain their homes and build independent, fulfilling lives.
- You have experience supporting people experiencing multiple disadvantage and can create practical, personalised action plans.
- You build positive, trusting relationships and motivate people to take positive steps forward.
- You are confident managing a caseload, assessing risks, and responding effectively to changing situations.
- You are committed to your own professional growth and eager to develop your skills in housing support and care planning.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 30th November at midnight
Interview Date: Tuesday 2nd and Wednesday 3rd December online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Welfare and Housing Adviser
Responsible to: Advice Services Manager
Hours: 35 hours per week
Salary: £29,000 to £34,000 FT (depending on experience and qualifications)
Based: Haringey borough (outreach venues including Hornsey, N8 9LP), Willesden, NW10 2JR + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you have a passion for advocating for vulnerable people, helping clients access their welfare entitlements and fighting homelessness? If so, this is an exciting opportunity for you to take the next step in your career by joining the Brent Irish Advisory Service (BIAS) as our Welfare and Housing Adviser for Haringey borough.
BIAS’s welfare and housing advice service supports members of the local Irish community and beyond with a range of complex issues, including disability benefits, pensions, Universal Credit, Irish passports, homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person who has a background or demonstrable interest in advice, welfare or housing to join our friendly advice team. Your role will involve contributing to the establishment, expansion and day-to-day running of BIAS’s advice service in Haringey borough, providing specialist advice on welfare and housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.
You will need to have strong people skills and the ability to build good working relationships with colleagues, clients and partners, an aptitude for working independently, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met. You will work with the Advice Services Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.
If you don’t yet have all the knowledge or experience required, please consider applying as we are willing to consider appointing the right candidate in a training and development role.
KEY WORK AREAS AND MAIN DUTIES
- Providing appropriate advice, information and practical help to clients via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
- Ensuring that all casework records are kept up to date and completed clearly and effectively.
- Contributing to monitoring service delivery and recording client outcomes.
- Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
- Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements.
- Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
- Staying up to date with developments in welfare benefits and housing legislation and identifying opportunities to effect positive policy change, together with the Advice Services Manager.
These are the basic duties required of the Welfare and Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice venues in Haringey[1], with some presence required at our main office in Willesden and some options for flexible working (i.e. one or two days per week).
[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to expand into additional venues in the borough later in 2025.
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, as detailed in the person specification.
The deadline for applications is 3rd December 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Thank you!
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Job Description
Job Title: | Senior Advisor |
Location | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham, Wolverhampton, Walsall or Dudley. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting To: | Office & Casework Team Manager |
Salary and benefits: | £25,500 – £27,000 (dependent on experience) Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | Fixed term until 30 September 2026 |
Probation period: | 6 Months |
Annual Leave: | 21 days + 1 concessionary day and 8 Bank Holidays |
About the Role
This is an exciting opportunity to join the Refugee and Migrant Centre, a well-established and award-winning charity dedicated to supporting refugees, asylum seekers, and vulnerable migrants. Our mission is to break down barriers to integration and empower individuals to achieve equal citizenship through holistic support services.
As a Senior Advisor, you will play a vital role in delivering professional and effective advice to a diverse range of service users. You will work within a dedicated team to provide advocacy, guidance, and casework support, ensuring the best possible outcomes for our beneficiaries
Purpose and Scope of the Role
To provide professional and effective advice and guidance to a broad range of service users of RMC in particular welfare benefits, housing, health and other generalist advice areas and experience of advice work dealing with asylum seekers, refugees and vulnerable migrants
To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.
Main Tasks and Responsibilities
Working within the team
To ensure the professional and organisational requirements are respected and met during the delivery of advice.
· To assist the senior colleagues and Casework Team Manager in order to drive efficiency, quality, systems improvement and target achievement.
Casework and advice
To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.
· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
· To provide appropriate support and mentoring to any volunteers under supervision.
· To represent RMC at external meetings and events when required by the senior colleagues.
· To maintain effective working relationships with partners and stakeholders.
Person Specification
Essential Criteria
- Experience providing advice and casework support to asylum seekers, refugees, and vulnerable migrants.
- Strong communication skills, with the ability to explain complex information clearly to distressed clients.
- Excellent written, oral, and interpersonal skills.
- Strong organisational skills, with the ability to manage and prioritise a demanding workload.
- Commitment to equality, diversity, and working in a multicultural environment.
Desirable Criteria
- Experience working in a multicultural setting with sensitivity to different cultures.
- Ability to work independently and self-motivate.
- Educated to degree level or equivalent.
- Proven ability to work effectively as part of a team.
- Strong listening skills and the ability to empathise while maintaining professional boundaries.
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Closing Date: Friday, 15 December 2025, no later than 5:00 pm.
Please note that RMC is not a sponsoring organisation. If your visa requires an extension with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.
Thank you!
At Age UK Nottingham and Nottinghamshire, our Advice team is here to make life easier for older and vulnerable people by helping them to get the financial support they are entitled to. From welfare benefit checks to supporting claims and challenging unfair decisions, we ensure people across our communities don’t miss out on what they need to live well.
We’re a team of paid staff working closely with dedicated volunteers to deliver advice over the phone and through home or community visits – wherever people need us most.
We’re looking for new Advisors to join us. This is a rewarding role where every day you’ll make a direct, positive impact on people’s lives.
We have two roles available:
- 1 x full-time (37 hours per week), working between home, office and field based in the Mansfield and Ashfield area
- 1 x part-time (24 - 30 hours per week), working between home, office and field based in the Mansfield and Newark area
What you’ll be doing:
- Helping people maximise their income through benefits checks and advice
- Supporting people to complete benefit applications and, where necessary, challenge decisions
- Giving relevant information and signposting on other areas which impact on welfare benefits, such as social care, housing options, and local services
What we’re looking for:
- Someone with experience in welfare benefits or advice services (training provided to build on what you know)
- Great attention to detail, organisation and communication skills
- Ability to work both independently and as part of a team
- Flexibility to meet the changing needs of the service
Benefits
As an employee of Age UK Nottingham & Nottinghamshire you will be eligible for our attractive package which includes 24 days annual leave (pro rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts.
How to apply
For full details and to download an application pack, please visit our website via the Apply button.
Closing date: 9.00am on Monday, 24th November 2025.
The vacancy may close early if a high volume of applications is received.
Age UK Notts promotes equality and diversity.
Registered Charity Number: 1067881
Thank you!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.
Scope of role
The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions
- Experience carrying out detailed casework and acting on behalf of clients when needed
- Strong record keeping, with case notes completed to required standards and deadlines
- Commitment to keeping debt advice training up to date
- Good teamwork and the ability to manage your own workload while meeting targets
- Commitment to following organisational policies and procedures
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Advisor to play a pivotal role in our Employment Service in Barnet.
Sounds great, what will I be doing?
Employment Advisors are part of the employment team and work alongside clinicians to provide employment support to help clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client's employment goals and the actions that the client, the therapist, and the agree to take to meet those goals.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
You have extensive experience in employment support and mental health, providing tailored vocational guidance through job searches, CV development, interview coaching, and job retention strategies. You have successfully supported individuals with mental health conditions to transition into or sustain employment, combining practical support with empathy and professionalism.
Your strong understanding of employment law, the Equality Act, and reasonable adjustments enables you to advise both clients and employers on workplace rights and obligations, ensuring appropriate support and inclusion. You are skilled in building partnerships with external organisations such as employers, Jobcentre Plus, community services, and clinical teams, fostering effective multi-agency collaboration to improve outcomes for clients.
Committed to a person-centred approach, you tailor interventions to meet individual aspirations and needs, using coaching and motivational techniques to empower clients toward achieving their vocational goals. You manage a diverse caseload efficiently, balancing multiple priorities while maintaining accurate records, monitoring outcomes, and meeting service performance targets.
Additionally, you possess a sound knowledge of welfare benefits and related support systems, including “better off” calculations, and can effectively signpost clients to services such as housing, financial, and legal advice. Confident liaising with external partners like Access to Work and Citizens Advice, you provide coordinated and comprehensive support that promotes long-term stability and success in employment.
When will I be working?
You will be working Monday to Friday 09:00 to 17:00
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
0
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
The client requests no contact from agencies or media sales.
Thank you!
Age UK's National Advice Line is recruiting for Information & Advice Advisors.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for Information and Advice Advisors to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!
The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
This role offers hybrid working between home and our offices in either Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you will be required to come into the office 2 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.
This role is a 35-hour working week, Monday to Friday 9am to 5pm.
Last date for applications Monday 24th November 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- Experience of computer-based systems, applications and keyboard skills. A, I, T
- Experience of working to set timescales. A, I
Skills and Knowledge
- Accurate and having attention to detail. A, I, T
- Excellent communication skills with an ability to communicate with a wide range of people in a professional and approachable manner. I
- Excellent literacy and numeracy skills. A, T
- Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. A, I
- Confident, professional telephone manner. A, I
- Ability to handle and present clearly and concisely, large amounts of subject knowledge, often of a complex nature. A, I
Personal Attributes
- Ability to deal with difficult and distressed callers calmly and empathetically. I
- Commitment to providing a high-quality customer service and equal opportunities. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- An understanding of the issues affecting older people. A, I
- Experience of providing in-depth information and advice on the telephone or face to face. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Thank you!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Support & Advocacy Practitioner
Westminster, London
Salary: £33,132 plus benefits
Contract: Permanent, full time (average of 35 hours in a 40 hour week)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Support and Advocacy Practitioner to work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. This is an exciting role in our Supported Accommodation team that will lead on co-producing bespoke support and move-on plans, involving key stakeholders such as Social Workers, Personal Advisors and other support providers where appropriate. You will engage residents to meet agreed outcomes and develop life skills, assisting with day-to-day support and tenancy-related matters. You will also identify and promote opportunities for employment, education and training and support residents to remove barriers to accessing these opportunities.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. In your cover letter, please also answer the following 3 questions:
1. Tell us about your experience of working with young people who have experienced homelessness. What are the challenges and how have you provided support?
2. Tell us about your experience of safeguarding young people.
3. What attracted you to work for the Cardinal Hume Centre, and how would you ensure that our values are central to how you work with our residents?
If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.
This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced plus barred lists DBS check. If you are successful and have previously spent time working abroad, you will be required to obtain evidence of no criminal conviction from those counties. This is a safeguarding requirement.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Additional discretionary wellbeing and celebratory days
· Access to Blue Light Card discounts
· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
· Life assurance cover (after probation passed)
· Season ticket loan
· Training and development opportunities
Registered Charity
51 - 100
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Thank you!
The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.
Job title: Education, Training, Employment (ETE) & Move on Worker
Westminster, London
Salary: £33,132 plus benefits
Contract: Permanent, full time (average of 35 hours in a 40 hour week)
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Education, Training, Employment and Move On Specialist to provide high quality, effective support with our 5 residents in our move-on accommodation, Basil Hume House. This is an exciting role in our Supported Accommodation Team that will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that focuses on Education, Training and Employment and empowers residents to achieve their goals in moving on to independence and thrive in adult life. You will also develop, plan and facilitate a programme of activities to increase resident wellbeing and independence and develop and maintain local partnerships to provide a holistic range of support for residents.
Please refer to the job description for further information.
In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.
This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.
We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced plus barred lists DBS check. If you are successful and have previously spent time working abroad, you will be required to obtain evidence of no criminal conviction from those counties. This is a safeguarding requirement.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
Applicants must have the right to work in the UK. We are unable to sponsor visas.
Benefits
· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)
· Additional discretionary wellbeing and celebratory days
· Access to Blue Light Card discounts
· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.
· Life assurance cover (after probation passed)
· Season ticket loan
· Training and development opportunities
Registered Charity
51 - 100
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Thank you!
Location: London
Salary: Grade 7 - £53,544 per annum
Hours: Full time - 37.5 per week
Contract: Permanent
Closing Date: Sunday 30th November 2025
Join Shelter as a Legal Manager and you will play a key role in our mission to drive systemic change and fight for justice.
If you are a dedicated Solicitor with specialist knowledge in housing or public law, or you have equivalent experience and a strong commitment to addressing the housing emergency we welcome you to apply for this role.
At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as Legal Manager to lead a team to defend the right to a safe and secure home.
Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal and leadership skills don’t just change lives—they shape a fairer housing system.
About the role
You will ensure your team will deliver high quality legal services. You will manage and supervise the legal teams who are advocating for clients with housing issues, using the evidence from frontline casework to bring about systemic change through working with colleagues in Policy and Campaigns, national policy influence and strategic litigation. You will be providing professional support to the team through supervision, mentoring and ensuring they stay up to date with developments in housing, welfare and public law.
Shaping local plans and priorities to align with Shelter’s wider strategy, overseeing financial and contract performance, best practice, audits and quality reviews will also be crucial aspects of the role, along with developing talent and succession planning across our national legal team.
You will lead by example and model Shelter’s values throughout your work – inclusive, anti-racist, collaborative and brave and will work across the organisation to embed legal insight into our wider work.
About you
You will be an experienced housing or public law solicitor, or have equivalent expertise, with strong leadership ability or potential, with knowledge of what makes a good legal service. You know how to bring out the best in people and what keeps a team performing well, having supervised or supported colleagues and are confident and equitable in decision making. You are able to turn insight into action, spotting trends and using evidence to bring about change and know when to adapt or not. Crucially, you have the ability to lead with integrity, curiosity and keep others motivated through changes and challenges.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, potential for flexible working, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.
Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please submit your CV with a supporting statement with responses to the 'About You' points 1-5 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
CVs without an accompanying supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Looking for a new challenge? Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. We’re proud to deliver trusted, high-quality advice that helps people find a way forward, and we’re looking for a passionate Service Manager to help us continue that mission.
The Debt and Homelessness Prevention Team Leader will lead a team of advice caseworkers, volunteers and support staff to deliver high-quality debt and homelessness prevention advice services which empower clients, tackles financial hardship and promotes equity with the aim of preventing homelessness and improving life outcomes.
They will manage their own complex caseload while ensuring the team meets contractual targets and contributes to the charity’s wider mission — including partnership work, research, campaigns and systems change.
The postholder will provide leadership, quality assurance, and performance oversight, fostering a collaborative, inclusive, and values-driven culture. Providing feedback into the team’s line managers appraisals and people management.
This is the perfect role for an experienced debt or housing advisor/caseworker gain greater specialism or as a step into a management role.
DBS required for this role
What We Offer:
- Holidays: 26 days per year
- Employee Assistance Scheme: Access to confidential support services
- Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period
- Commitment to learning and development: access to training platforms and professional development
- Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work
Apply Today!
If you’re passionate about helping others, read through the Job Description and Personal Specification on our website via the apply button and tell us through the application form, how you are suited to this role. We look forward to hearing from you!
Registered Charity
51 - 100
Thank you!
Location: Alder Hey Wellbeing Hub
Role Profile
Alder Hey Hospital has commissioned Citizens Advice Liverpool to provide patients and families who are vulnerable to the wider determinants of health with a dedicated welfare service. The service targets patients who are at risk of mental distress and or exacerbations in existing health conditions due to the wider determinants of health, and its aim is to reduce health inequalities across Liverpool by supporting families who are struggling to make ends meet. This service will also lower the demands on health services associated with non-clinical need.
To ensure that front-line health staff have easy access to social welfare support for their patients. To maximise the incomes of the most vulnerable by offering a comprehensive package of information, advice and support in relation to welfare benefits, debt management, employment and housing. Service staff will be based in secondary care settings. This service will work alongside and complement the work of Link Workers across Liverpool’s Primary Care Networks.
Advisers will provide enhanced support to clients, from first point of entry to the service. The post holder will have a split role and will move between frontline advice and follow-up appointments for multiple issues in order to support a rapid response time to the most vulnerable clients and to support a better client journey overall.
Post holder will work closely with colleagues from CAL’s Health Programme.
Thank you!
DEBT ADVICE CASEWORKER
OASIS HUB WATERLOO
PART TIME: 24-32 hours per week
FIXED-TERM CONTRACT: 12 months
SALARY: £18,787 for 0.6 FTE and £25,049 for 0.8FTE
We have an exciting opportunity for a Debt Advice Caseworker to join our team at Oasis Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services – providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to provide debt advice within the service.
What’s in it for you?
· A chance to work with a great team of passionate and holistically minded advisors and community workers.
· The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service.
· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings.
You will receive the support of a fantastic team of professionals in the community. As part of the package, Oasis offers:
• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance
• Flexible working where possible, with family friendly policies
In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice. This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and behind-the-scenes casework
The successful post holder must have:
• Experience providing face-to-face advice
• A willingness to work with people who have multiple and complex needs
• A recognised advice qualification or equivalent experience
• Attention to detail and up-to-date knowledge of advice practice and policy
If you are interested in being part of this fantastic project and want to know more, please visit the Oasis Charity Jobs website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following questions:
1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.
2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.
Completed applications should be returned by 9am Friday 28th November 2025
Interviews will take place on Thursday 4th December 2025
The successful candidate will need to be provide proof of the right to work in the UK. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity to lead and strengthen IRMO’s Volunteer Scheme as part of our Education, Training and Employment (ETE) programme. Volunteers play a vital role in achieving IRMO’s mission, and this position is central to ensuring that our volunteer initiatives both empower community members through meaningful work experience and enhance IRMO’s capacity to deliver impactful services to the community.
The Volunteer Scheme Coordinator will be responsible for managing all aspects of volunteering at IRMO — from recruitment and training to ongoing support and development. They will champion volunteering internally and externally while fostering opportunities for volunteers to learn, grow and make a tangible difference in the lives of others. Working closely with the ETE Programme Manager, the post will also be expected to develop partnerships and volunteering roles that support IRMO’s vision, values and strategic objectives.
Registered Charity
21 - 50
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
The client requests no contact from agencies or media sales.