Housing service manager jobs in elmstead, greater london

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

Reporting directly to the Head of Planning and Reporting, the Management Reporting Lead will be responsible for identifying, designing, and implementing KPIs and reporting tools that provide clear, concise, and actionable insights to a variety of stakeholders. They will analyse trends and performance data to highlight emerging risks and opportunities, ensuring issues are addressed early to support financial viability. The role requires the ability to translate complex data into meaningful summaries for both financial and non-financial audiences, enabling informed decision-making and continuous improvement across the organisation.

Interviews will be held on Microsoft teams on the 2nd June

The closing date of this role may close early depending on the volume of applications.

About the role: Your main duties will include: 

• Support the Head of Planning and Reporting in business analysis and KPI reporting
• Identify, design, and implement meaningful KPI's and reporting frameworks to monitor performance and support decision-making.
• Develop and deliver clear, concise and actionable reports tailored for both financial and non-financial audiences.
• Foster a culture of continuous improvement, striving to add value to financial processes and reporting.

About you: The successful applicant will have: 

• Part Qualified Accountant - ACCA/CIMA.
• The ability to communicate effectively (both written and verbal) at all levels both within the organisation and externally to build effective relationships with Finance & Operations staff.
• Proven experience of using data-driven analysis to identify issues and opportunities, delivering clear recommendations that have led to measurable cost savings, improved performance, and strategic business impact.
• The ability to initiate action and motivate others. To be confident and persuasive, able to inspire others in order to achieve desired outcomes.
• High organised, logical with a practical approach and able to prioritise. 

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

About the role:

Are you looking to kick-start or grow your career in Recruitment and HR, while making a real difference to people’s lives? Join us as a Recruitment Administrator and become a vital part of a passionate team committed to supporting the frontline of our services.

In this role, you’ll play a key part in keeping our services staffed and running effectively, helping us deliver life-changing support to the people who need it most. Working within a dynamic and friendly Recruitment Team, you’ll be at the heart of our hiring process, ensuring we attract and onboard the right people to drive our mission forward.

You’ll be the first point of contact for both internal colleagues and external candidates, providing high-quality customer service across every stage of the recruitment journey. From scheduling interviews and supporting hiring managers with expert guidance and resources, to managing new starter onboarding and responding to enquiries in the team inbox - your work will be varied, people-focused, and impactful.

You’ll also take ownership of the administrative tasks that keep our recruitment and onboarding processes running smoothly and compliantly, championing fairness, equality, and best practice at every step. Beyond recruitment, you’ll have the chance to contribute to exciting wider HR projects focused on Equity, Diversity and Inclusion (EDI) and organisational change - including helping to design and deliver training to hiring managers and teams across Single Homeless Project (SHP).

As part of our forward-thinking HROD team, you'll help ensure that every new starter is welcomed into SHP with positivity and a clear view of the meaningful career ahead of them.

This is a hybrid role with plenty of flexibility. You’ll mostly work from home, but will attend our Head Office in King’s Cross around 1–2 days per week to support interviews, attend meetings, or respond to specific business needs. Some weeks may be fully remote – it all depends on recruitment activity.

About you:

• Demonstrable experience of working in a busy office environment within Recruitment/HR with experience of working with and maintaining HR and Recruitment systems, including but not limited to ATS (applicant tracking systems), payroll, HR and DBS services.
• A strong understanding of the key administrative tasks carried out within a recruitment process and of the legal requirements of the recruitment process and HR department.
• A pro-active approach and ability to work using own initiative.
• Able to understand and follow written policies and procedures, maintain confidentiality and securely protect data with an attention to detail with the ability to process and update information accurately.
• Strong time management skills, able to effectively manage workload, multiple priorities and meet tight deadlines.
• Able to use MS Office package (particularly Word, Excel and Outlook) at an intermediate level.
• Strong interpersonal and communication skills – able to communicate effectively verbally and in writing with a variety of people from candidates to hiring managers etc. and ability to work effectively as part of a team and build good working relationships at all levels.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 1st June at Midnight

Interview Date: Tuesday 10th and Wednesday 11th June online via Microsoft Teams

PLEASE NOTE: We may invite suitable candidates to interview as applications are received, please submit your application as soon as possible to be considered. We reserve the right to close the advert if the position is filled before the closing date.

Please note applications are reviewed for AI use in application questions. 

Job Title: Families Employment Specialist – Maternity Cover

Location: Home-based with significant travel

Salary: £32,208

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 12 months fixed term with possibility of extension

Would you like to be inspired every day in a highly rewarding role? Whether it’s the family members we support, your colleagues or the other services that we collaborate with, you will be working with an exceptional group of people. The successful candidate will be helping the families and carers of veterans with health conditions gain and retain employment and develop their careers.

Launched two years ago with pilot funding from the Armed Forces Covenant Trust Fund this service has expanded with additional funding secured until 2027.

We are looking for people who place importance in values such as empathy, collaboration and adaptability and are especially interested in applicants who have lived-experience within the armed forces community as a spouse or family member.

We believe in second chances and the transformative power of compassionate care. We are committed to providing comprehensive support to all individuals, regardless of their criminal record or background.

This role will be home-based with all necessary IT equipment provided therefore applicants will need an appropriate space to work at home. The families services is delivered mainly online with flexibility required for occasional evening / weekend working to meet the needs of the families we support.

Regular travel will be required to attend events and visit partners to spread the word about the service and build referral pathways nationwide.  There will be occasional travel required for national team meetings in Richmond. These currently take place 3 times a year and require an overnight stay. There will also be periodic in-person meetings with colleagues which can take place at a convenient location locally.

What do we need from you?

• Lived experience of being a family member of serving military or veterans.
• Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.
• A collaborative mindset: You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You will also work closely with many other organisations for the benefit of the veterans you will be supporting.
• Motivation and commitment: It takes hard work, tenacity and time to help people reach their employment goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.
• Adaptability: This is hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting.
• Experience of and confidence in supporting people with complex challenges such as, health issues, substance use, insecure housing, criminal records, or other barriers to employment.
• You will be an emotionally resilient individual who can effectively navigate challenging circumstances by applying sound judgement and making reasoned decisions based on available information.
• Strong sense of shared purpose with The Poppy Factory’s mission and values.

Why should you apply?

• A chance to give back to our armed forces community and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop the families service and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Kirsty Gronow, Services Manager.

For an informal conversation to find out more about this role, please contact Kirsty Gronow.

The closing date for this vacancy will be 1 June 2025. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Interviews will take place week commencing: 9 June 2025

No agencies please.

Team Leader Social Care

A growing charity are seeking a dedicated and experienced Team Leader (Social Care) to oversee supported accommodation services, ensuring high-quality care and operational excellence.

Position: Team Leader (Social Care)

Location: South West London

Salary: £24,400 per annum (FTE: £30,500, inclusive of London Weighting)

Hours: Part Time – 30 hours per week with option to take on 1 x keyworker shift at £13.85/hour

Contract: Permanent

Closing Date: Sunday 1st June 2025 

The Role

This is a part-time permanent opportunity, working 30 hours per week on a rota basis across Monday to Sunday, including evenings, weekends, and bank holidays.

We are seeking a passionate and experienced Team Leader to join our new supported living service in the London Borough of Sutton. You will work closely with your team to provide support for adults with enduring mental ill health and complex needs.

In this key role, you will also act as Deputy to the Service Manager, leading on care quality, compliance, team performance, and service delivery. You will support your team through trauma-informed approaches and take a hands-on role in delivering support sessions. Additional hours as a Support Worker are available at £13.85/hour.

This role is not remote – we are looking for someone who can be present on site to lead by example and support their team in person.

About You

To be successful in the role of Team Leader, you will need:

• A Level 3 qualification in Health & Social Care or related subject
• Proven experience of leading a team and managing performance
• Experience delivering support services to vulnerable adults, including conducting needs and risk assessments
• A strong background in working with adults with comorbidities such as mental illness, autism, Asperger’s, and substance misuse
• Excellent verbal and written communication skills, including the ability to produce reports

We also highly value lived experience of mental ill health and welcome applications from individuals who bring this insight to their professional practice.

About the Organisation:

As an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions and complex needs.  Our purpose is to help people on their journey to mental wellness, purpose, and independence.  Supported housing provides crucial help to some of the most vulnerable people in our country. It can have an enormous positive impact on an individual’s quality of life: from their physical and mental health to their engagement with the community.

Other roles you may have experience of could be Residential Team Leader, Residential Manager, Housing Services Manager, Care Services Manager, Supported Living Team Leader, Supported Housing Manager, Care Services Team Leader, Senior Support Worker, Social Care Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.

This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.

The main aims of this aspect of our operations are:-

• Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
• Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
• Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
• Developing more efficient and technology-based solutions as to how to  run our front of house and triage service
• Having oversight of data collection at this initial triage stage 

We are recruiting a high energy and hands on Garden Manager to work closely with the Senior Leadership team at Sufra to support the development and expansion of the community garden, and manage the team of garden staff and volunteers. This is an exciting time in the development of St. Raphael’s Edible Garden, as we are looking for an experienced Garden Manager to oversee the next steps in the development of the site, deliver a range of learning outcomes and fully implement, manage and further develop all aspects of the garden project.

Alongside practical educational outdoor experience, the successful candidate will understand how to design educational programmes that are accessible and engaging for a range of audiences, including school children and young people, adults with additional needs, and wider community. Project management and organisational skills are also essential. This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity, that would suit a committed individual who is willing to go the extra mile. Through their activities, the Garden Manager will be able to convey the charity’s passion and commitment to supporting vulnerable people in Brent and transforming the lives of beneficiaries. 

Make a real difference in the lives of D/deaf & disabled people in Islington.

At Disability Action in Islington (DAII), we are a user-led Deaf and Disabled People’s Organisation providing free, independent advice and advocacy. Our work is rooted in the social model of disability and focused on empowering people to overcome barriers, access their rights, and live independently.

We are looking for a compassionate and skilled Advice Worker to join our small, committed team. You’ll support disabled residents with advice and advocacy on key issues such as welfare benefits, housing, health, and social care—helping people navigate complex systems and secure the support they’re entitled to.

What you'll do

• Provide one-to-one advice and casework on a range of social welfare issues
• Support clients with applications, reviews, and appeals
• Advocate on their behalf with agencies such as the DWP, housing providers, and the council
• Keep clear case records and contribute to service improvement
• Work closely with the Advice Services Coordinator and wider team

What you'll bring

• At least 1 year’s experience in advice, advocacy or support work 
• Knowledge of welfare rights, housing, social care, and health systems
• Excellent communication and case management skills
• A client-centred, trauma-informed, relational and inclusive approach 
• Confidence working with people facing complex and multiple barriers

Why work with us?

• Be part of a values-led, user-led organisation rooted in community
• Deliver life-changing support in a role where your work is truly valued 
• Join a collaborative, supportive team with a strong sense of purpose

Job Title: Maintenance Operative

We are looking for an experienced Multi Trader to work as part of a team to assist in provide an effective repair and basic handyperson service to all of our properties and schemes.

Hours 40 Hours per week (3-month contract with possibility of extension)

Salary: £34,067 per annum 

Who were looking for:

A self - motivated and energetic individual who has maintenance experience. A new van will be provided so must be determined and organized and have a full UK driving Licence.

How to apply

Please send your CV by 22nd April 2025 via email. 

Interview date: 29th April 2025 (you will be notified by 5pm on the 23rd April if you are successful for interview)

It is required for this post that the successful candidate will have to complete an enhanced DBS disclosure check.

Are you someone who is passionate about social justice for women? Do you want to use your positive and collaborative energy to support a well loved charity that makes a real difference to the lives of local people and communities of south London? Join Pecan as our Women's Service Community Advocate, and help us enable women in Southwark and Lewisham to access trauma informed advocacy, support, advice and signposting services with a focus on mental health, finance and debt, housing, and substance use.
 

We offer 1:1 Advocacy and Casework to women who are exiting the criminal justice system, women at risk of entering the criminal justice system, and other women at multiple disadvantage with complex needs in the boroughs of Southwark and Lewisham. Our hub spaces provide a safe space for women in the boroughs, where they can make new social connections and build their confidence through our programme of workshops.

You will be co-located in Women’s Hubs in Southwark and Lewisham, providing support to women in the community and those leaving custody, and assisting them to access wider-borough services. By providing 1:1 advocacy for your clients, you will assist the organisation in transforming the lives of the most disadvantaged people in our community.
 

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Client Care: Provide advocacy, emotional and practical support to women referred to our services. 
• Communication: Use a variety of strategies to communicate effectively with service-users, prison and probation staff, external organisations, and the general public. 
• Administration: Maintain accurate, confidential service-user records of interaction, interventions, and contact details. 

Key Requirements (specific skills, qualifications required):

• Thorough understanding of disadvantages specifically faced by women and strong commitment to achieving equality for women
• Excellent interpersonal skills including ability to sensitively manage issues arising with clients
• Ability to communicate and motivate both verbally and in written media
• Ability to competently use a range of ICT packages

Desirable knowledge/expertise

• Experience of providing advocacy / support / case work
• A relevant qualification
• Knowledge and understanding of prison and/or probation services
• Broad experience of dealing with people from a range of backgrounds and cultures

Please read the Job Description for more information.

Closing Date: Wednesday 4th June 2025, 9am

Interview Date: Week commencing Monday 9th June 2025, Details TBC 

Start Date: ASAP

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

This is an exciting opportunity for someone who wants to make a difference and is passionate about using data to change lives.

About the opportunity

As an Impact Analyst, you will work within a team across multiple social impact projects. An example of one of the programmes you will become a key part of delivering is the Single Homelessness Prevention Service (SHPS) which is a programme that prevents the next generation of rough sleepers.

The programme supports people to sustain an existing tenancy by negotiating with landlords/ family members, or providing coaching to empower people to do so. Where needed, we help them to find and secure a new home, typically in the private rented sector. SHPS services also seek to prevent the mental trauma associated with homelessness by preventing the escalation of the homelessness journey to crisis point.

Responsibilities

Your responsibilities will include.

· Overseeing all data related aspects of the programme including data collection, extraction, cleaning, analysis, reporting, and presentation.

· Manage all Power BI reporting tables and system with support from central teams.  

· Gathering and analysing quantitative and qualitative data to measure the impact of service innovations for the programmes you are working across. Produce regular reports and insights that aid decision making to continuously improve programme design.

· Taking initiative to propose and implement relevant analyses to the project to maximise positive impact for participants with the programmes you are supporting.

· Building relationships and working at times directly with Delivery Partners (VCSE organisations who are delivering the frontline services for the programme) to ensure they are able to use the data systems accurately and effectively,

· Identifying opportunities for process automation and improving utilisation of management data by colleagues across the programme.

· Work with system developer to manage system changes and improvements.

· Lead the set-up of a new database and associated new contract mobilisation activities.

· Provide research and data to support the development of new interventions. 

· Produce monthly board packs for programmes and provide minutes of meetings.

·  Support bid submissions with development and growth leads.

· Engaging with other analysts across BOP to share learnings from your own project and implement learnings from other projects in your own.

Competencies

To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:

· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities.  You look for patterns and ask questions that nobody else has thought to ask.

· Data and Analytical Skills: You are good with numerical data and analysis and are able to accurately assimilate information and develop critical insights to inform decisions.

· Passion and desire to make a positive difference to the lives of vulnerable people.

· Problem Solving: You can make sense of something complex and recommend practical solutions.

· Adaptable:  You can adapt easily to changes in work. You are flexible and act as an advocate for change.

· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.

· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.

· Relationship Building and Teamwork: You can build credible and trusting relationships both internally and externally.

· Attention to Detail: You are detail focussed and you ensure the work you produce is accurate and of a high quality.

· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.

·  Previous Power BI experience would be advantageous.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.

• We offer a Salary Sacrifice Pension Scheme.

• We offer 4 x Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.

• We also offer Private Medical Insurance on successful completion of your probation period.

• You will be able to access Learning and Development opportunities.

PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.

First round interviews are likely to take place w/c 2nd June

Interested in managing the CRM database of an International Development Charity? You will help deliver continuous improvement to the CRM system and data quality within it. You will need to be able to effectively analyse and configure the CRM system, adding new fields as and when approved via a change approval process.

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

The Role

We have recently launched our new CRM based on Microsoft Dynamics 365, and are looking for a CRM Manager to join an end user Charity in Central London. The Charity has a direct front end CRM user base of around 30 staff. It also has a power platforms bespoke portal for between 64-120 regional staff to login to, who contribute to the membership programme, creating new memberships and managing the renewals process which happens each year. It also has a power portals Donation portal which directly integrates to Dynamics 365 and Business central. This role is to support our internal staff (30) and external Staff (120) with the day to day activities ensuring business processes are fit for purpose and seek out possible improvements in the long term roadmap.

Key Functional Areas

• Data architecture– Lead on the review and structure of data on CRM.
• Systems Governance - Ensuring system best practices are followed, producing dashboards to identify common errors to follow up with users offering tailored training for common issues.
• Training and Support - training of new members, ongoing training and refreshing areas where common issues are found in regular training sessions all staff and portal users can attend.
• Information Governance and Data Protection - Ensuring data is kept up to date and added in the correct formats and standards. Leading on data compliance and legalisation for the charity

Please refer our job description for more information

Key skills & experience we are looking for

• 3 years’ CRM experience with at least 2+ years experience with administering Dynamics CRM/365/2016.
• Proficient in Microsoft Office 365.
• Experience in systems and requirements analysis/Systems documentation.
• Managing issues and maintaining issue management systems.
• Microsoft Office 365 automation, including Microsoft Flow.
• Business Process Modelling Notation (BPMN).
• Business Central.
• Power BI.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 23 May 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

• Co-ordinate the day-to-day delivery of DAII’s advice and information service
• Provide direct support to clients with complex or ongoing needs
• Support colleagues and volunteers in dealing with multi-issue casework
• Ensure records are kept accurately and support monitoring and reporting
• Build partnerships with statutory and voluntary services to provide joined-up support
• Lead on quality assurance work as we prepare for AQS accreditation
• Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

• At least 18 months’ experience in advice, advocacy or support work
• Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
• Excellent digital and administrative skills, including using case management systems
• Experience working with people with complex needs and navigating multi-agency support
• Excellent written and verbal communication skills
• Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

• A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
• Experience supporting or coordinating a small team or service
• Familiarity with AdvicePro or similar systems 
• Understanding of trauma-informed and person-centred approaches

What We Offer

• A supportive, values-led working environment
• The chance to shape and improve an essential community service 
• A small, dedicated team where your voice and will make a difference
• Training and development opportunities
• A work culture rooted in trust and wellbeing
• Employee Assistance programme 
• Employee Discount Scheme 

£40,500 - £47,700 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We have a fantastic opportunity for a highly motivated and results-driven Solutions Manager to join an established development team at one of the most dynamic and fastest growing charities in the UK. 

The Solutions Technology Team are dedicated to enhancing the delivery technology solutions we provide. Data underpins the insight that informs our decisions and shapes the way we build lasting relationships with our customers — from service users and fundraisers to campaigners and volunteers. As an organisation, we’re on a journey to transform our culture to be driven by data and insight, and this role will play a pivotal part in making that vision a reality.

With a focus on aligning technology solutions with business needs, the Solutions Manager will review requirements and turn them into clear, actionable project plans. You’ll oversee the full solution delivery process, including managing timelines, budget, resource allocation and risk mitigation. You’ll also manage the general maintenance of our bespoke in-house applications, which include bespoke ETL system, and front-end web applications.

You’ll be supporting the Head of Technology and Solutions with software architecture, databases support, network infrastructure, and relevant programming languages to a degree that enables you to grasp technical discussions and identify potential challenges.  Our in-house development platforms are built using PHP and Microsoft SQL Server and leverage robotic automation tools such as Toca.io and Power Automate all hosted-on Azure cloud infrastructure. 

Acting as line manager, you’ll oversee and coordinate the day-to-day work of our Solutions technology team, supporting two Developers, a Business Analyst and third-party developers to deliver projects on time and in line with business needs.

What we want from you

We’re looking for a Solutions Manager with a strong understanding of the development lifecycle, business analysis, requirements gathering, database design, optimisation, and general programming. You’ll need to be comfortable overseeing and helping to shape the architecture of our bespoke in-house applications, while taking ownership of existing systems — understanding how they’re built, how they work, and the part they play within the organisation.

You’ll have proven experience in managing teams (both in-house and external) and providing coaching and development opportunities to help your team perform at their best. Experience with both Agile methodologies and the software development lifecycle (SDLC) will be essential, as you lead the team to deliver high-quality, timely solutions.

Problem-solving and decision-making will be at the heart of your role, and your excellent communication skills will enable you to explain complex technical concepts clearly to a variety of audiences, from technical teams to non-technical stakeholders.

If you’re looking for a position where you can make a real impact every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Ally's to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Ally's to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Monday 26th May 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 2nd June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

An exciting opportunity has become available to join our small team at Goulden House.

Our team comprises of an Estate Manager, Office Admin, the post we are looking to recruit to and 2 amazing cleaning staff.

We ensure the smooth & efficient running of the Co-Operative, comprising of 269 flats (42 Social Housing). From a governance perspective,  we are supported by the management committee . 10 members, of which there are 3 Officers, Chair, Secretary and Treasurer.

This opportunity is ideal for someone who enjoys a challenge, the buzz of a busy office, engaging with residents and our suppliers. There is regular exposure to engaging with our accountancy firm who look after our company finances & Wandsworth Borough Council, our landlord also.

JOB PURPOSE

The Office Administrator will undertake all administrative support duties, typing, creating letters/templates, maintaining all databases of contact and contractors, filing and responding and maintaining records to standard enquiries. The role also requires answering the phone and logging calls, checking voicemails, opening mail, creating Notices and populating the Notice Boards at regular intervals, ensuring the confidentiality of sensitive information and abiding by Goulden House Co-Operative Ltd GDPR regulations. 

MAIN DUTIES

• Resident engagement, taking and responding to residents’ calls, ensuring that all such engagement is documented on the Goulden House Resident Engagement Database
• Updating the Goulden House Registers (Risk Register, Complaints Register, Anti-Social Behaviour Register, Intercom Databases etc)
• Raise Works Orders and Purchase Orders and services on SAGE as per Estate Manager instruction
• Taking responsibility for the Approved Contractor List, ensuring that the contractor’s documentation is correct and current, i.e. Public Liability, relevant Health & Safety certification
• Liaise with contractors and organising repairs whilst ensuring compliance with the Goulden House Co-Operative Ltd Procurement Policy
• Issuing resident/visitor parking permits
• Monitor CCTV daily putting particular emphasis on fly-tippers
• Updating of Notice Boards across the site
• Inspecting the cleanliness of the Communal Areas twice weekly and signing off of the Cleaning Schedules which are placed in all of the Communal Areas, in the absence of the Estate Manager.  
• Estate walk around as required or in the Estate Manager’s absence
• To undertake such duties as are reasonably assigned to you from time to time by Estate Manager

 SERVICE DELIVERY

• To take a pro-active role in Health & Safety issues on the estate.
• To assist in ensuring the Co-operatives’ aims in relation to customer awareness are achieved.
• To promote a positive image through the development of good working relationships with tenants, lessees, committee members, contractors, Wandsworth Council staff and other agencies.
• To ensure equal opportunities policies and procedures are complied with in relation to staff, members, residents and the general public.
• The Office Administrator may be required to take on any other duties that may be reasonably expected of the position as advised by the Estate Manager

WORKING HOURS (rotation)

Week One (Mondays, Tuesdays and Wednesdays 9.00am – 5.00pm)

Week two (Monday, Tuesday, Wednesday, Thursday and Friday 9.00am – 5.00pm).

Week Three (Mondays, Tuesdays and Wednesdays 9.00am – 5.00pm)

Week Four (Monday, Tuesday, Wednesday, Thursday and Friday9.00am – 5.00pm)

We support flexible working and should the successful candidate request, we would positively review these requests balancing the needs of our business.

HOLIDAYS

20 days pro-rata commencing 1st April to 31st March of current year subject to approval (Annual Leave must be booked one month in advance).  

Goulden House is a Residential site based in Battersea, where the successful candidate will become part of a small but very dynamic team.