Groundswell’s award-winning Homeless Health Peer Advocacy (HHPA) project is looking for an Administrator to help us smoothly run a service supporting people who are homeless in London to get to over 3000 health engagements a year.

We are looking for someone very personable with an excellent phone manner, who can remain focused and friendly working in a busy and sometimes demanding environment. Working closely with the HHPA Systems Manager you will offer efficient, effective and proactive administrative support to the project, supporting our frontline staff and volunteers to do their vital work.

Getting the logistics behind HHPA right, is vital to operating a system where volunteers feel safe and supported, and partner homeless and health organisations trust us to get vulnerable people to important health appointments. The HHPA Administrator will often be the first point of contact for volunteers, and referrers, and we are looking for someone with excellent customer service skills who is used to dealing with queries from the public. You will possess a natural ability to think on your feet and find solutions to operational challenges. You will need a flexible, calm, proactive approach with a can-do attitude and be willing to develop within the role.

Key responsibilities include processing bookings, allocating work, checking frontline staff in and out of jobs, booking cabs; and supporting the HHPA Managers in all administrative matters relating to the day to day running of the service. The role requires someone who is hard-working and tenacious, can work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment. This role is particularly suited to someone looking to progress their career within the charity sector.

Normally you will be based in our office in Brixton, but currently the team are working remotely, and you will be given the support and equipment needed to make this possible. The post will support our work across London.

For a full summary of all duties and responsibilities, please refer to the job description included in the Job Pack attached.

Application

To make an application, please submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification
• why you are interested in doing this job

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this.

We require that you submit your covering letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 1pm Friday 4th December 2020

Interviews will be held the week commencing Monday 14th December 2020

If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. 

Oxfordshire has a cutting edge youth sector full of grassroots leaders wanting to give young people the space and support needed to be the best and happiest they can be. Our organisation provides both direct delivery through our supported housing services and an innovative Young Leadership scheme, the first of its kind in the UK, and through providing holistic support to the frontline organisations, so that they have everything they need to be delivering high impact work that is grounded in best practice, safeguarding and youth work.

Job Purpose
You will collaboratively lead on administration for Oxfordshire Youth, including organizational, DBS (Disclosure and Barring Service), Trusts and office administration, plus other administration for the CEO and OY Trustee Board.
We are looking for someone who has excellent communication, organisational and IT skills. You will have exceptional attention to detail and be accurate and meticulous in your work.
You will bring an enthusiastic and proactive approach to teamwork; the ability to prioritise workload and having a flexible, adaptable attitude will be needed in this busy role.
Passionate about quality and always organised in your approach, you will be eager to make a lasting contribution to this dynamic and forward-thinking team.

Our commitment to Inclusion and Diversity
OY is striving to build a team that is truly inclusive. We warmly welcome applications from marginalised groups, particularly people of colour, trans and non-binary people and disabled people. Your potential to learn and grow in the role is important to us, so even if you don’t have 100% of what we are asking for, we want to hear from you. Appointment will be made on merit alone.

This role presents a new and exciting opportunity for someone to work within our growing Academic department, and oversee its administration and organisation. We are looking for a highly organised, efficient and motivated individual who will be based in our head office, to monitor the department’s operations and procedures.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church. In this fast-paced and rewarding role, you will see the expansion and exciting new developments of the vision Barnabas Fund has to support persecuted Christian leaders, pastors, church workers etc. from countries around the globe.

What will you be doing:

You will be involved in monitoring the operations of the department, from keeping accurate filing and databases to supporting students on each study programme. This will see you as first point of contact for students, and their recruitment as well as the main Academic office liaison receiving questions, queries about courses, seminars, lecturers, etc. You will be responsible for processing student applications, enrolment, scholarships and maintaining student records, as well as having full knowledge of the different courses and their content. You will also oversee internal office meetings, appointments, staff schedules, preparation of correspondence, presentations, reports, and perform certain HR functions for the department. Please read all job functions within the attached job description.

What will you need:

• Essential experience needed in previous administrative roles within Academic institutions or in the higher education sector.
• Relevant academic qualifications/training may include office management, clerical and secretarial courses, as well as business and leadership qualifications.
• Very good knowledge of various office management procedures and systems.
• Excellent time management, and organisational skills are essential to this role, including very good attention to detail and the ability to manage multiple tasks, projects etc. required of you.
• Advanced problem solving skills.
• Written and verbal communication skills.
• Planning and project management skills.
• Great proficiency in Microsoft Office and other related office software, Word, Excel etc.
• General HR experience would be an advantage.
• A good knowledge of Christian theology, current affairs, geopolitical issues and world religions would be a considerable advantage.

Salary is dependent on skills and experience.

You will be working within our Academic team from our international office in Pewsey, Wiltshire. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims and already have the right to work in the UK.

Due to the volumes of applications received, if you do not hear from us within 2 weeks of applying, your application will have been deemed unsuccessful. Thank you.

COMMUNITY AND FAMILIES ADMINISTRATOR & PROJECT SUPPORT

OASIS HUB WATERLOO

PART-TIME, 16 HOURS PER WEEK (0.4 FTE) INC THU MORNINGS.

FIXED TERM CONTRACT TO NOVEMBER 2021

SALARY:  £9,027 per annum (£22,568 FOR 1FTE)

Oasis’s vision is to create community hubs; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and the whole community, which includes delivering first-class and innovative education.

We have an exciting opportunity for a Community and Families Administrator & Project Support to work as part of our Oasis Hub Waterloo team, to administrate and support the delivery of Community & Families work in and through Oasis Hub Waterloo, into the local community.

The Small Project is a baby clothes library. It provides good quality, second-hand items to local families encouraging a sharing economy across families locally, as well as supporting those in need.  Face to face delivery and administration of referral processes and other aspects of our project work also. This role is multi-faceted, with administration and project support elements. Project support consists of both project delivery and administrative coordination of the Small Project, including the management of our referrals process. In addition to administrative skills, this will require good communication, interpersonal skills, clear instructions. - Face to face delivery will be necessary on Thursday mornings, but other working hours can be flexible and designed in agreement with line manager.

Key responsibilities will be:

• Work alongside the Community & Family Manager to provide administrative support, using simple referral, finance and reporting system
• To assist with the key events, holiday programmes and other family support activity
• To be the lead member of an organising committee
• To train volunteers in key delivery roles
• To do research, answer enquires and update social media, including website.

The successful post holder must have:

• A GCSE in English or relevant professional qualification or demonstrate by experience.
• Experience of working with data and information management and implementing administrative systems. Good knowledge of Microsoft including excel and word.
• Excellent organisational skills and interpersonal skills - caring and respectful (in order to support families in difficult circumstances)
• Experience with client facing delivery and working with volunteers

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, while individually improving the life chances of young people.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by 9am Friday 4th December 2020.

Interviews will take place in Waterloo 11th to 18th December 2020 (possibly online)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

All that we do is only possible because of the amazing generosity and commitment of our volunteers, and our desire is to see volunteers fully integrated into the life and community of Church Army nationally as well as locally. Over the last year, the Volunteer Facilitator has been exploring volunteering within Church Army. As volunteers are spread widely across the UK and Ireland and involved in a wide variety of different ways, a challenge of this role is to identify processes that are appropriate for all of our volunteers. This role therefore suits someone who can adapt easily, is ready to try new things, and will enjoy establishing new practice and groundwork in a varied role. 

The successful candidate will understand the importance of volunteers, either from their own experience or from a similar role, and be passionate about the work of Church Army; able to work with people unconditionally, and from all walks of life. We are looking for someone who is an encourager, able to identify people's contributions and have excellent people & interpersonal skills.

For more information, please see the advert & job description on our website. 

Home based at present with expectation to travel

Covering the following areas – Oxfordshire, Midlands, London

Thera Trust is a group of companies that supports adults with learning disabilities, at home at work or in the community,

Being a Resourcer for Thera Trust is a unique opportunity for you to work closely with Hiring Managers and the people we support. The people we support are at the heart of everything we do.

You will work closely with your Hiring Managers and the people we support to identify and resource applicants that share Thera values and behaviours. You will recruit following a value-based approach.

This is an exciting opportunity to join a small team in and established organisation in a growing sector.

The role

Booking in and arranging interviews is only a small part of your role, building networks and talent pools of individuals for the companies that you are working with is an essential part of your role. You will work closely with outside stakeholders such as local authority services, colleges, universities and groups, publications and job boards.

Candidates will have previous experience of working in a similar role, ideally within the third sector as an in-house recruiter.

We recruit full time, part time, relief staff and volunteers

Applicants must -

• Be willing to work in a small team and support their peers
• Be results driven
• Be well organised and able to multitask
• Can build relationships with internal and external stakeholders
• Be well organised and can work on multiple roles at any one time.
• Although the role is currently homebased, their will be elements of travel in the future so you must have access to your own vehicle.
• Have a proven experience of working in a similar role.

This is an exciting opportunity to join our established vibrant and hard-working payroll team, working in our modern head office based in Stockport town centre, just five minutes’ walk from the train station and local bus station.

The Customer Care team Leader role is focused on supporting, directing and leading the customer care administrators to ensure that all enquiries are received, recorded and followed up in a timely manner. You must be a strong team player, friendly and passionate about customer care. Must be reliable and resilient with a “can do” approach to work.

This is a great opportunity for someone who enjoys using their own initiative, is able to work quickly and methodically to resolve queries and has a keen eye for detail. This is an interesting and varied role for which we are looking for an individual who has Customer care and payroll experience with a degree level qualification or equivalent. You must be numerate with excellent verbal and written communication skills.  You will have a good working knowledge of Microsoft Office including Word, Excel. You will also be a highly organised individual who is able to work to deadlines and provide excellent customer service. Prior experience of iTrent is also desirable.

Our range of employee benefits includes:

• A bright, modern open plan office environment

• Free life assurance

• Pension with company contribution

• A range of employee discounts

• 33 days annual leave and company sick pay scheme

• Employee Assistance Programme

Creative Support is a national not-for-profit care provider supporting individuals with a range of needs, as Payroll Customer Care Team Leader you will play an important role in supporting our ability to maintain the high standards of care provision we strive to deliver.

Home based at present with expectation to travel

Covering the following areas – The North and Scotland

Thera Trust is a group of companies that supports adults with learning disabilities, at home at work or in the community,

Being a Resourcer for Thera Trust is a unique opportunity for you to work closely with Hiring Managers and the people we support. The people we support are at the heart of everything we do.

You will work closely with your Hiring Managers and the people we support to identify and resource applicants that share Thera values and behaviours. You will recruit following a value-based approach.

This is an exciting opportunity to join a small team in and established organisation in a growing sector.

The role

Booking in and arranging interviews is only a small part of your role, building networks and talent pools of individuals for the companies that you are working with is an essential part of your role. You will work closely with outside stakeholders such as local authority services, colleges, universities and groups, publications and job boards.

Candidates will have previous experience of working in a similar role, ideally within the third sector as an in-house recruiter.

We recruit full time, part time, relief staff and volunteers

Applicants must -

• Be willing to work in a small team and support their peers
• Be results driven
• Be well organised and able to multitask
• Can build relationships with internal and external stakeholders
• Be well organised and can work on multiple roles at any one time.
• Although the role is currently homebased, their will be elements of travel in the future so you must have access to your own vehicle.
• Have a proven experience of working in a similar role.

Want to use your skills in resourcing and talent management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Global Head of Resourcing & Talent Management to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

The WaterAid Leadership & Engagement Team supports everyone at WaterAid to be their best. Delivering work that engages and connects everyone together, develops the skills and talents we have globally, and empowers our leaders.

As our strategic and proactive Global Head of Resourcing & Talent Management you will lead the development of innovative, comprehensive and integrated strategies to resourcing and talent management that deliver impactful results, ensuring that we have the right people with the right skills in the right place to deliver our ambitious goals.

This role is a 12 month fixed term contract (maternity cover), full time (35 hours per week). Flexible working hours of 28 - 35 hours per week will also be considered with salary pro-rated accordingly.
 

In this role you will be:

* Developing strategies for resourcing and talent management, ensuring that we have the right people with the right skills in the right place to deliver our ambitious goals. Exploring new sources of talent and ways of resourcing our strategic goals.

* Communicating these strategies across WaterAid to provide clarity on our principles and a recognisable brand that demonstrates the fit within our overall people management approach and alignment to the delivery of our mission.

* Leading the people planning elements of our next global strategy and the development of a global approach to ongoing workforce planning

* Ensuring that all our approaches to resourcing and talent management are inclusive and respectful of difference, supporting WaterAiders to be themselves and bring their unique and valuable contribution to WaterAid.

* Building and maintaining strong relationships with senior leaders across WaterAid and empowering them to drive effective resourcing and talent management approaches

To be successful, you will need:

• To be a flexible, resourceful innovator.
• Experience of developing, implementing and managing internal resourcing & talent management approaches in complex or global organisations.
• Experience in implementing and managing succession and workforce planning approaches.
• The ability to work in a highly collaborative way and to build strong relationships and networks.
• To be an excellent communicator, both in written and spoken communication.
• The ability to coach and influence senior managers and be seen as a credible source of advice and feedback.
• To be resourceful, innovative and flexible with good project management and planning skills.

Salary
£48,950 - £51,500 (Full Time) with excellent benefits.

WaterAid benefits include:

• 28 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave We offer a generous pension plan with employer contribution of up to 10%
• Flexible working conditions, including the opportunity for part-time work and home working up to 2 days a week
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
• Sabbaticals
• Volunteer Day

Additional Information
To see the full job pack, please click 'Apply'.

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close one minute before midnight on 14 December. Availability for interview is required on 22 December.

WaterAid UK is located in London at Canary Wharf. However, due to current restrictions the majority of our staff are working from home. This will be discussed at the interview stage with you.

We are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us. 

With child poverty on the rise, we are looking for incredible people to grow our work, helping us support every child who needs us. 

Are you systematic and efficient with an eye for detail? 

We need someone like you to join our office team. 

Key duties include:

• Financial administration including all bookkeeping.
• Implementing processes that make our work more efficient. 
• Managing our contact database. 
• Keeping staff records up to date. 
• Providing all administration functions for safe recruitment of new team. 
• Sending regular mail outs. 
• Fulfilling the role of GDPR officer.
• Overseeing the charities general enquires. 

If you fit the following criteria, we think you could be perfect for this role. 

Experience

• Exceptional data entry and record keeping.
• Designing and implementing efficient systems. 
• Successfully working in a small team.

Knowledge

• Understanding of office management processes. 
• Basic understanding of bookkeeping. 

Skills

• Proficient in MS Office.
• An eye for detail, highly valuing preparedness and efficiency. 
• Excellent communication skills. 

For more information please download attachments or visit our website. 

About Scope

At Scope our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

About the role

Be a Disability Gamechanger and join our Manchester Employment Team as an Employment Adviser within one of our services. Your role will be to manage a case-load of disabled customers, supporting and empowering them to find work whilst ensuring that all programme KPI’s are met.

About you

We are looking to recruit an experienced adviser preferably with employability experience.

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving disabled people's lives through employment.  You will have excellent negotiation skills and have the ability to positively influence employers. Being dynamic, results-driven and comfortable working to targets with a proven track record of achieving outcomes both over the phone and in face to face meetings will enable you to succeed within the role. You will be able to demonstrate excellent communication skills, strong organisational skills and experience in a similar role, and be confident delivering the service to our customers on either a one-one basis or within group- based delivery. You will also work with delivery partners to promote our services to disabled people and generate referrals to this voluntary service.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace. We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

About Scope

At Scope our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

About the role

Be a Disability Gamechanger and join our London Employment Team as an Employment Adviser within one of our services

Your role will be to manage a case-load of disabled customers, supporting and empowering them to find work whilst ensuring that all programme KPI’s are met.

About you

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving disabled people's lives through employment.  You will have excellent negotiation skills and have the ability to positively influence employers. Being dynamic, results-driven and comfortable working to targets with a proven track record of achieving outcomes both over the phone and in face to face meetings will enable you to succeed within the role. You will be able to demonstrate excellent communication skills, strong organisational skills and experience in a similar role, and be confident delivering the service to our customers on either a one-one basis or within group- based delivery.

You will also work with delivery partners to promote our services to disabled people and generate referrals to this voluntary service.

Working from home initially due to the current Covid situation your base will be at our Head Office in Stratford and when we are able to work in the community again,  you will be required to travel to work across our delivery boroughs as needed.

We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs.

This is an exciting opportunity for an experienced manager wanting to further utilise their skills in setting up a new service, recruiting and coaching a new and enthusiastic staff team and embedding high standards from the outset.

You will be managing a brand new supported living service located in vibrant Hackney and consisting of 5 self-contained flats designed to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this new service is providing a real opportunity for people who may have been in previously unsuitable/unstable housing, or in hospital settings, to have their own flat with support that enables them to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across North East London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices. Supported by Outward’s Positive Behaviour Support Lead, you will create a culture scaffolded by Positive Behaviour and Active Support values and practice with physical and social environments that are personalised and supportive, teaching people new skills and ways of communicating which reduces behaviours of concern.

About the role

• You will assess new referrals and develop and manage comprehensive transition, move-in, support & risk plans.
• You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.
• You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported

• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

About You

• You will have significant management experience of working in a similar setting.

Ideally you will have as a minimum:

• 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern.
• A minimum of 1 years’ experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern
• You will hold a qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI level 2 (or equivalent) or a willingness to gain the qualifications within the first 3 months of employment. 
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.
• Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times.
• The ability to deliver  a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements
• A commitment to providing high quality, personalised active support
• You will be organised and have an eye for detail which ensures a consistent, transparent and professional services that people we support and professionals can depend on.
• You will be able to easily interpret and apply policy into practice, including principles and practices of safeguarding adults at risk, budget management, Mental Capacity Act.
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.
• Knowledge of managing a budget is desirable

Employee Benefits

Outward has a comprehensive selection of benefits including:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The Role

DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.

The Client Contact Coordinator are responsible for processing referrals and undertaking holistic triage assessments by phone. Where needed, referral on to appropriate services within agreed protocols and pathways.

Client Contact Coordinator are also responsible for inputting accurate core data in DHI’s client record data system, providing advice and signposting to professionals, partner agencies, families, carers and service users.

Provide a first point of contact for people referred or self-referring for drug and alcohol services.

Ensure a welcoming and motivating initial contact for all service users and carers, especially those who are new to the system.

How To Apply

Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to HR before Midday 15th December 2020. Further information available on the DHI website