Hub manager jobs

Location: Warwickshire, with regional responsibility across The Midlands and UK-wide support

Hours: 37.5 hours per week, flexible Monday to Saturday

Responsible to: Chief Executive Officer

Key Working Relationships: Chief Executive Officer, Heads of Operations, Senior Management Team, Facilitators

Summary

We are seeking a dedicated and qualified individual to join our team as a Regional Manager. This role involves overseeing day-to-day operations at the hub and in the community, coordinating activities that support disabled and disadvantaged individuals. The successful candidate will also take on regional responsibilities, contributing to the development and sustainability of the charity.

Main Duties and Responsibilities

· Coordinate all activities and operations to ensure smooth functioning in the Warwickshire area and across regional sites in The Midlands.

· Work alongside the Head of Operations and their teams, ensuring consistency and quality across services.

· Lead on regional development initiatives, identifying opportunities for growth and innovation in service delivery.

· Support the charity’s sustainability goals, including environmental, financial, and operational practices.

· Contribute to the strategic growth of the organisation, supporting new programme development, fundraising and partnership building.

· Provide direct support and guidance to individuals and their families, promoting a supportive and inclusive environment.

· Implement and manage animal-assisted learning programmes, alternative education provision (at both rural and urban settings), and direct community support services.

· Maintain compliance with safety regulations, national and organisational standards.

· Lead and manage a team, providing coaching, training, and support.

· Support HR processes regionally, including recruitment, staff wellbeing, and performance management.

· Work alongside Heads of Operations as required, ensuring continuity of leadership and decision-making.

· Cultivate positive relationships with stakeholders, including families, professionals, and community partners.

· Monitor and evaluate programme effectiveness, adapting delivery to meet evolving needs

Person Specification

Essential Criteria

· A recognised qualification at degree level or equivalent in one or more of the following: Teaching, Social Care, Project Management, Leadership, or a related field.

· Evidence of continued professional development relevant to the role.

· Safeguarding training (or willingness to complete upon appointment).

· Clean driving license with access to transport for regional and national travel.

· Proven experience in a management or leadership role within a relevant sector.

· Demonstrable experience of supporting disabled or disadvantaged individuals.

· Strong understanding of inclusive practice and person centred approaches.

· Experience in project management, including planning, delivery, and evaluation.

· Ability to lead and supervise teams across multiple locations.

· Excellent communication and interpersonal skills, with the ability to build trust and rapport.

· Experience in handling HR matters such as recruitment, performance management, and staff wellbeing.

· Ability to travel across regional and national sites as required.

· Strong organisational skills and ability to manage competing priorities.

· Proficiency in Microsoft 365 and other relevant software systems.

Desirable Criteria

· Experience in charity development, sustainability planning, or strategic growth.

· Familiarity with animal-assisted learning techniques and alternative education models.

· Knowledge of safeguarding practices and compliance requirements.

· Understanding of trauma-informed approaches and emotional intelligence in leadership.

· Experience in partnership development and stakeholder engagement.

Safeguarding Statement:
Circles Network is committed to safeguarding and promoting the welfare of children and potentially vulnerable people. As part of our safer recruitment process, the successful applicant will be required to undergo an enhanced DBS check and provide three satisfactory references prior to appointment.

Are you a creative communicator who's passionate about making a difference?

Age International is looking for a Multimedia Content Producer to help us share powerful stories that support older people facing challenging situations in low and middle-income countries - and to help amplify their voices on a global stage.

In this exciting fixed-term contract opportunity, you will use your creativity to produce engaging, high-quality content across our print and digital channels. You'll play a key role in raising the bar on our communications, ensuring our messages inspire, inform and connect with our audiences

You'll be highly organised and detail-focused, managing and cataloguing our growing library of photography and stories so that our content is always accessible and used effectively. You'll also work closely with our global partners to commission new content that highlights the real impact of our work.

If you're a motivated, imaginative communicator with a keen eye for detail and a passion for meaningful storytelling, we'd love to hear from you. Join us and help tell the stories that bring our mission to life and champion older people around the world.

Fixed-Term Contract until March 2026.

Please note that due to the Hybrid nature of this role, the successful applicant will be required to commute to the central London co-working hub twice weekly. Your travel costs to the London office are not covered by the charity.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

* Demonstrable graphic design experience across a range of digital and print channels. (A, I, T)

* Proven ability to create and commission content, primarily photography and film. (A, I)

* Strong copywriting and proofreading skills with exceptional attention to detail. (A, I, T)

* Strong analytical skills and familiarity with tools to monitor content performance and generate actionable insights. (I)

* Ability to simplify complex information into engaging content. (I)

Skills and knowledge

* Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop, Premiere), and Canva. (A, I, T)

* Good understanding of digital asset management systems. (A, I)

* Excellent collaboration and communication skills to work across teams and with external partners, including being able to create effective briefs and manage supplier contracts. (I)

Personal attributes

* Clear creative flair and intuitive storytelling abilities. (I)

* A commitment to championing the voices of older people. (A, I)

* Self-motivated, organised and able to work independently while managing multiple priorities. (I)

Other Requirements

* Commitment to Age International's values and mission. (I)

* Flexibility to support fast-paced emergency communications during DEC appeals, with potentially out of hours working. (I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays (pro rata)
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Cambridge Science Centre (CSC) sits at the heart of a vibrant network of philanthropists, educators, community groups, visionary businesses and local government bodies across East Anglia. With over a decade of trusted STEM engagement behind us, a dedicated expert team and a loyal network of long-term supporters, CSC is uniquely positioned to drive lasting
change in communities across the region.

This role builds on that strong foundation. You will deepen existing relationships, identify and shape new opportunities, and help secure CSC’s long-term financial sustainability through innovative, high-impact partnerships.

As the primary contact for partnership development, you will play a central role in shaping and funding our multi-year programmes, while also leading on high-value, short-term opportunities connected to our Cambridge Science Park site and outreach hubs such as Inspire Wisbech. Your work will balance immediate income generation with the cultivation of long-term strategic
relationships that advance CSC’s mission and regional impact.

Location: Sheffield and covering one other location TBC

Salary: Grade 7 - £49,499 per annum

Full time - 37.5 hours per week 

Contract:  Permanent

Closing date: Monday 8th December 2025 at 11.30 pm

Join Shelter as a Senior Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Senior Solicitor to lead a team to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

Please note this role is being advertised as Senior Solicitor but on appointment the job title will be Managing Solicitor.

About the role 

You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others. You will have a minimum of 4 years post qualification legal practice experience, have supervisor status and have substantial knowledge of housing and homelessness law. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-5 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

DEBT ADVICE CASEWORKER

OASIS HUB WATERLOO

PART TIME: 24-32 hours per week

FIXED-TERM CONTRACT: 12 months

SALARY: £18,787 for 0.6 FTE and £25,049 for 0.8FTE

We have an exciting opportunity for a Debt Advice Caseworker to join our team at Oasis Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services – providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to provide debt advice within the service.

What’s in it for you?

· A chance to work with a great team of passionate and holistically minded advisors and community workers.

· The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service.

· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings.

You will receive the support of a fantastic team of professionals in the community.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution

• A generous holiday allowance

• Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice. This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and behind-the-scenes casework

The successful post holder must have:

• Experience providing face-to-face advice

• A willingness to work with people who have multiple and complex needs

• A recognised advice qualification or equivalent experience

• Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this fantastic project and want to know more, please visit the Oasis Charity Jobs website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Friday 28th November 2025  

Interviews will take place on Thursday 4th December 2025  

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Senior Grant Making Manager – 12 months fixed term contract

The Senior Grant Making Manager plays a pivotal role in the success of funding in our England Directorate and in particular our responsive funding in the London, South East and East Region.

Reporting to the Senior Head of Responsive Funding in the London, South East & East Region, you will play a key role in delivering our strategy, ‘It Starts with Community’, maximizing the impact of our funding across the region with a particular focus on London where you will work with others to develop our regional and London specific strategic direction, ensuring excellent management and oversight of day-to-day grant making and learning.

You will own key stakeholder relationships within London and play a lead role in developing the regions’ stakeholder engagement and relationship strategy. You will be a key representative of the National Lottery Community Fund in the region as part of the Regional Leadership Team, deputising for the Head of Region as necessary.

You will also be a key member of the England Leadership Team, maintaining strong relationships with colleagues across the England Directorate including other regional teams, key business partners as well as colleagues across The Fund.

Key responsibilities will include:

• Leading on funding strategy and delivery for London. Working to support the delivery of our Reaching Communities programme and the diversification of our funding portfolio to include partnerships work, more intentional grant making and our commitment to being more than a funder.
• Stakeholder Engagement across London and the region – To maximise our impact, to ensure a joined up collaborative approach and for learning and awareness raising, we need to work with others. You will hold, develop and maintain a strong network of external relationships.
• Leading, supporting and inspiring a team of 3 x Funding Managers (who you line manage) –providing support and overseeing the work of their teams (approx 20 staff), with a focus on delivery, values and maintaining wellbeing. You will also provide leadership to the full regional team.
• Leading through change and supporting the delivery of our new operating model and ways of working. This includes ensuring teams understand and adapt to change, that operating structures align and our processes and procedures are consistent across all of England responsive teams.
• Engagement locally and at an England and UK level. – You will liaise with and hold key relationships with other regional hubs and England funding teams as well as functions in Business Support, Knowledge and Learning and Communications, to ensure a joined up one Fund approach. You will also need to maintain solid relationships across a number of key Corporate functions including Finance, Legal, Audit, Service Design/GMS amongst others.

Skills & Requirements

You are a values based leader who is passionate about making a difference through our funding and our commitment to community voice and empowerment as well as our equity based approach as a funder.

You will have a deep understanding of the communities, funding landscape and sector we serve in London and across the region. You will know the funding business inside out and have built networks you can pull on both inside and outside the organisation. You will be able to define and deliver on our funding strategy for London and the wider region.

Your ability to build and maintain excellent relationships with a diverse range of senior level internal and external stakeholders will be second to none. You will have experience in creating connections and facilitating diverse stakeholder networks and you will be a confident communicator, comfortable in all environments.

You will have experience of building and leading teams and driving a culture of inclusion with an ability to coach, inspire, and empower people. You’ll need to be a resilient self-starter who can plan with others and use excellent engagement skills to bring others into the work you are responsible for.

You’ll be a problem solver and solutions orientated with significant skills in diplomacy and a great supporter and encourager. You’ll be able to juggle competing priorities but organised enough to get all of that into a clear plan and delivery model that is strategic and operationally sensible.

You’ll be comfortable in risk and determined to succeed by adding value. You’ll have attention to detail but skilled enough to ensure that ideas, concepts and structures are easily explained in simple and clear ways.

You will demonstrate an ability to work in an agile way, ensuring we are flexible and continue to improve in line with feedback and insights from customers and frontline staff.

Interview details:

• Date: 1st and 2nd December
• Format: Online
• Location: Mobile - London focused but with responsibility across the London & South East & East region

For an informal discussion about the role, please contact the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Strong knowledge of the VCSE sector, funding landscape and communities of London.
• You are an inclusive & experienced leader, with an adaptive positive leadership style and highly developed team and people management skills who champions employee engagement.
• An experienced senior level grant maker, strong in defining and delivering funding strategy to maximize impact.
• Portfolio and operational management experience; as well as financial and risk management in a funding context.
• Demonstrated effectiveness as a communicator and relationship builder who feels comfortable in all environments – from one-to-one communication to public speaking and high-level engagement.

Desirable Criteria:

• Experience of leading through change to align operating structures to strategy, centralising customer experience, quality service and effective use of resources.
• Good decision-making skills and attention to detail, considering evidence, analysis and personal experience to make funding decisions and to take and mitigate risk as appropriate.
• Experience of managing large, complex budgets and data analysis.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition). 

Exciting opportunity for a charity sector Community Helpline Manager in Torbay

The Torbay Health and Wellbeing Voluntary Sector Network in Torbay is recruiting a full-time Manager to oversee the Torbay Community Helpline.

This post will be based in the local voluntary sector infrastructure organisation - Torbay Communities, hosts of the Community Helpline.  

We are seeking an exceptional individual to lead this nationally recognised and acclaimed innovation. Torbay’s Community Helpline was established during the Covid pandemic and has since been developed by the local community into a central access point to the voluntary and community sector as a whole. Since 2021, it has also been the front door for new Adult Social Care referrals in the area through a unique partnership with the local statutory sector. Providing the best possible support to local residents the Helpline’s strapline ‘One Call – That’s All’ sums up the holistic approach. Individuals and families can access a wide range of support from food parcels to mental health support, help with isolation to debt advice etc. The Helpline links into over 100 voluntary sector organisations locally and into grassroots networks of residents offering support to each other. The Helpline has a strengths-based approach to its operations, with callers often helping others after they have received some support.

We are looking for someone who can lead this initiative into the next phase. Someone with the relevant experience who can identify the Helpline’s potential and - working with staff, volunteers, voluntary sector and statutory sector partners - deliver excellent support to our residents and develop the Helpline to meet future needs.

If you have boundless energy, a commitment to help marginalised people, a curiosity for doing things differently and a thirst to make a difference. Please apply.

Salary: £41,041 per annum.

For more information, please download an application pack from our website at Torbay Communities | Job Opportunities  - click 'redirect' and you can download the application pack

To find out more about the role, please call Tracey Cabache or email Tracey Cabache - details in application pack

Please email completed applications to John Arcus - details in application pack

By 5pm on Thursday 13th November 2025

Interviews will be held across the 18th and 19th November (please keep both days free).

Please note that, unfortunately, we cannot notify applicants who are not shortlisted for interview. 

JOIN OUR WORK TO SUPPORT COMMUNITIES TO THRIVE

We are looking for a dynamic manager to make our community hubs thrive! In this role, you will shape the welcome and experience of thousands of visitors, oversee our room hire and Front-of-House services, and drive the vibrancy and usage of our centres. You will lead a passionate team, manage systems that connect people to opportunities, and grow income streams through events and partnerships – all while championing our values and mission. If you are commercially savvy, great with people, and are passionate about enabling others, we would love to hear from you.

ABOUT US:

Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.

Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities, including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.

We are proud to be a Disability Confident employer and welcome applications from everyone. We are committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we will do our best to support you.

ABOUT YOU:

• You thrive in a fast-paced, people-focused environment. A confident and empathetic communicator.
• You have a strong track record in sales, customer service, or event management — from any sector.
• You feel at home with systems thinking. You are passionate about enabling others.
• You are ambitious and creative, always spotting new opportunities and turning ideas into action.
• You have led teams before and know how to bring out the best in people. You are collaborative, flexible, and great at building relationships across teams and partnerships.
• You understand how to grow income streams and apply sales and marketing principles to meet targets and increase impact.
• You are tech-savvy, quick to learn new systems, and confident in producing marketing materials and reports.
• Most importantly, you embody our values of:Positivity  – Integrity – Excellence – Welcoming – Entrepreneurial

ABOUT THE ROLE:

You will shape the welcome, experience, and customer journey of the thousands of residents, partners, and visitors who come to our centres every year.

You will lead and develop the team to oversee our room hire service, provide Front-of-House to all operations and activities, and grow the vibrancy and usage of our centres in line with charity objectives and values.

You will continuously administer and develop our systems, which will enable business development, provide streamlined and connected pathways to community services, and supply impactful operations support to the whole organisation.

Key responsibilities

Team Leadership and Management:  

• Lead, support, and develop our team of Customer Experience Assistants to ensure our centres are busy, thriving, and welcoming hubs.  
• Coach the team to maintain systems and oversee the community and customers’ journey through all our offers and services, enabling a seamless and efficient experience. 

Busy and Thriving Centres: 

• To increase utilization rates across all Trust spaces for community and business use, growing revenues and impact through excellent interpersonal relationships, strong systems, and collaboration with internal and external stakeholders. 
• To lead and develop our room hire services, working with colleagues to produce compelling, effective, and targeted marketing material and campaigns, and set the sales strategies, including reviewing pricing and re-purposing spaces as required. 
• Ensure excellent customer relations across all activities and services, including Greenway Gym, room hire, tenancies, snooker, and our wellbeing services.  
• Manage and develop the on-site cafe concession to align with charity goals and values.
• Develop and implement systems for community and customer feedback on the experience at our centres. 
• Lead the development of events as a core income stream for the Trust. Coordinate the events programme across our centres to enable colleagues, partners, customers, and the community to run events in our spaces. 
• Deliver a reliable service to the day-to-day needs of our tenants and licencees, focusing on retention and partnership development, working with the Operations Manager on key challenges and change. 

Systems Management   

• Manage the day-to-day use of core CRM systems, particularly OnCentre and Beacon, to ensure they are robust and enabling. Take proactive action on feature development, efficiencies, data integrity, writing processes and guidance, and conducting staff training. 
• Collaborate with managers across the Trust to ensure that the Front-of-House team and our systems act as a ‘front door’ to the whole organisation, knowledgeably connecting any visitor or contact to a positive next step. 
• Work with the Operations Manager and others to develop Trust software to enable growth, efficiency, integration, decision-making, and community action.
   

Welcoming and Inclusive Spaces   

• To manage, lead, and develop the Customer Experience team to provide exceptional service to make sure all visitors and customers feel welcomed, valued, and looked after in a manner true to our values, mission, and our EDI and Trauma-Informed Action Plan.   
• Recognise the broad range of stakeholders in our spaces, working with them to ensure these are well-presented, safe, and welcoming.  

General Responsibilities

• Follow all Southmead Development Trust policies and procedures. 
• Actively demonstrate and promote our values: Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial. 
• Work independently and take initiative to solve problems. 
• Engage in training, development, and team activities. 
• Support a safe, inclusive, and respectful environment. 
• Collaborate effectively across teams and with the community. 
• Be flexible to work occasional evenings and weekends. 
• Carry out other duties as required to support the Trust’s work. 

ESSENTIAL SKILLS:

• Proven management experience of multiple-service areas, e.g. Facilities, Hospitality, Events, whilst working to financial and customer satisfaction targets.
• Experience with the development and implementation of CRM (Customer Relationship Management) systems.
• Excellent organisational, prioritisation, and problem-solving skills.
• Be commercially informed and excellent at generating and processing different income streams with a strong understanding of sales and marketing principles.
• Ability to line-manage and develop a team, build consensus, and assign responsibility to others.
• Comfortable with systems thinking and process development.
• Confident and empathetic communicator with strong relationship management.
• Team-working skills: flexible, collaborative, and supportive.
• Excellent IT skills, ability to master systems, maintain and develop them, and educate others on their use.
• Understanding of the essential health and safety, accessibility, data protection, and safeguarding requirements of a charity with busy public buildings that frequently work with vulnerable adults and children.
• Commitment to and understanding of the principles of equity, diversity, and inclusion.

DESIRABLE SKILLS:

• Previous experience in the social enterprise, community, or health and social care sector. 
• Understanding of trauma-informed practice
• Understanding of the principles of community development

About Us

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

The Programme officer role is a key component of a CEC wide initiative to ensure that national objectives and strategies are aligned across the business and implemented effectively and consistently across our Career Hubs infrastructure.

A key priority for this role will be supporting CEC’s and the government’s ambition for a new work experience guarantee to ensure that all pupils participate in 2 weeks’ worth of work experience by the time they leave year 11. The role will support specific programmes, pilots and activities that will be rolled out across Careers Hubs.

This role will play a key part in supporting the implementation of the programmatic strategy for Work Experience as well as other strands of work. It will support in helping to translate national initiatives and policy aligned with our strategic priorities into operational programmes delivered through our Network of Career Hubs. Priorities and programmes may change and flex over time but work experience will remain a priority theme.

To be successful in this role you will need to be a natural collaborator, a strong communicator and have strong organizational skills, and some function knowledge of our priorities.

The role will also contribute towards the wider success of the Network and Employers team supporting colleagues and areas outside of the designated area as required.

Within this role we would also offer a development opportunity for post holders not currently qualified in project management. Such employees would be offered the Associate project manager (level 4) apprenticeship, which is an 18-month development programme. This would be fully funded and paid for by CEC, you would be able to complete the qualification while in post in the Programme Officer role and you would also be given the appropriate release time each week for activities and tasks specifically related to gaining the qualification.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter:

• How do you meet the experience, skills and competency criteria detailed in the job profile?  
• Why would you like to work for Careers and Enterprise Company? 
• Please outline your interest in and commitment to completing the Associate Project Manager (Level 4) Apprenticeship, as part of this role. Alternatively, please outline any similar qualification that you hold.

Closing date: Midnight on 24th November 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

We have an exciting opportunity for a Case Manager with the Drive team in Lancashire. Drive in Lancashire currently covers Blackpool, Wyre, Fylde, Lancaster and Morecambe.

The Drive Partnership, formed by Respect, Safelives, and Social Finance is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting challenging and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change - to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

By supporting individuals to make meaningful changes, the role also contributes to improved quality of life and safer outcomes - helping offenders to move away from the criminal justice system.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Case Manager you will strive to make contact and work on a one-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this you will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risk, and promoting understanding of the impact of abusive behaviours.

You will work closely with the IDVA's (integrated partner support) to review risk, develop safety plans, and improve outcomes for all parties involved. You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse and /or mental health, substance misuse and offending.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements. All client related travel will be reimbursed.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Humanitarian Academy for Development (HAD) is actively recruiting for the position of L&D Operations Manager to be based from its office in Birmingham, UK. Serving the Humanitarian and International Development Sector and its parent Islamic Relief Worldwide - it collects, coordinates and delivers compelling HAD in action content and messaging around the globe to promote the training, research and talent development services HAD offers to retain existing customers and attract new customers. The Division leverages digital platforms, public relations, events and the media, all in line with HAD’s vision, mission and strategy. It is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed.

Job Purpose:

· Lead and oversee the operational delivery of all learning and training activities across IRW through HAD, ensuring high-quality, values-driven learning experiences that meet organisational and sectoral needs.

· Take full responsibility for the management and development of HAD’s digital learning offer, ensuring the transformation of traditional training into engaging, scalable, and high-impact e-learning experiences.

· Enhance the visibility, accessibility, and impact of HAD’s learning programmes through effective communication, marketing, and learner engagement strategies.

· Work with IRW stakeholders to develop and deliver initiatives that strengthen management, leadership, and technical capabilities, aligned with organisational culture and values.

The successful candidate must have or be:

• Extensive experience in coordinating or managing training delivery and operations within a large, multi-site organisation.
• Proven record of managing learning systems, logistics, and administration to a high standard.
• Experience in implementing and monitoring quality assurance processes for training programmes.
• Demonstrated ability to engage learners through communication, marketing, or learner engagement strategies.
• Experience of managing budgets, contracts, and supplier relationships related to training delivery.
• Experience in managing and developing teams across different geographical locations.
• Strong operational planning, project management, and organisational skills.
• Excellent written and verbal communication abilities, with experience in marketing or promoting learning initiatives.
• Proficiency in Learning Management Systems (LMS) and e-learning platforms.
• Strong analytical and reporting skills; able to measure and communicate impact.
• Demonstrated understanding of adult learning principles and blended learning design.
• Collaborative leadership style, with the ability to work effectively across cultures and disciplines.

For more information, please click on the Documents tab above to view the full Job Description

Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.

For more information on the excellent company benefits we offer our employees, please visit: 

What we offer UK colleagues - Islamic Relief Worldwide

Please Note: Interviews are expected to take place in mid-late December 2025.

 

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

 

 

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

HAD is an equal opportunities employer

Job Description  

Title 

Training and Engagement Manager: Education (London and South East)

Reports to 

Programme Lead: Education

Pay Grade 

Programmes & Delivery

Salary Scale 

P3e: £30,440 – Plus London Weighting uplift (£2,940) where applicable

Contract Type

Permanent

Hours

Full-time, 37.5 hours per week

Location

Remote (Homeworking)

 

Main Role & Responsibilities

The post holder will be an active member of our programmes Team and will work across our portfolio of programmes.

They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training in their region. They will recruit suitable delegates to workshops, working closely with the education and youth work sectors.

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

The post holder will maintain excellent relationship with Ygam Stakeholders and beneficiaries, providing ongoing support to organisations, to help them implement Ygam resources.

 

Who are we looking for?

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.

At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.

We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people and armed force veterans.

 

 

 

 

Role Requirements

Duties will include but not be limited to:

 

Planning 

· Network and develop stakeholder relationships, leading the recruitment of delegates from schools, youth work providers and children’s services onto Ygam training.

· Develop Ygam’s presence in London and the South East within the education and youth sector working closely with partner organisations.

· Provide ongoing support to schools and youth organisations to help imbed Ygam materials within curriculum.

· Develop stakeholder relationships and a strong pipeline of delegates to attend the workshops delivered by Ygam, ensuring workshops are well attended.

· Identify and attend conferences, seminars, educational and organisational events to support our work. 

· Signpost organisations to the Parent Hub to increase parent awareness.

· Work closely with Ygam colleagues to promote the wider programmes through your stakeholder engagement.

· Work closely with The Programme Lead: Education, to develop objectives and review individual performance.

·  

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face).

· Provide high quality training to a range of professionals in line with Ygam’s Quality Assurance processes.

· Deliver workshops and training independently as well as through team teach approach.

· Be responsive to delegates needs, answering questions and queries in a supportive manner.

· Provide an excellent customer service to delegates.

 

Outcomes:

· Ensure accuracy of data utilising the CRM system

· Deliver and develop team teach opportunities to support teachers to implement Ygam resources.

· Provide ongoing support to practitioners to implement the YGAM resources and materials. 

· Develop Case study opportunities to understand the impact of the Ygam resources.

· Work with evaluators to measure impact and performance. 

 

Learning and Development:

· Self-identify any gaps in knowledge and any CPD to help you do your role effectively.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco.

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops. 

· Record attendance and email delegates post workshop to gather feedback. 

· Ensure all records are maintained in accordance with GDPR/data protection legislation.

 

 

Person Specification 

Essential:

· A detailed understanding of education within England and the PSHE programme of study and RSE Curriculum and how to engage in this sector across all key stages.

· Stakeholder engagement experience across Children’s services

· Outstanding verbal and written communication skills

· Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).

· Experience of developing and delivering a sales pipeline and achieving KPI’s.

· Experience of driving projects to achieve agreed outcomes.

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Self-administrating experience.

· Prior experience of working within education.

· Prior experience of selling a product or service.

· Employment rights to live and work in the UK.

· Experience of working collectively as a team to meet targets.

 

Desirable:

· Public speaking experience

· Outstanding networking skills

· Experience utilising CRM systems.

· Willingness to travel where necessary for the role.

The successful applicant will be subject to reference checks, an Enhanced DBS check, and must have Employment rights to live and work in the UK. The applicant must also reside in London or the South East of England.

WHAT IS START NETWORK? 

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation. 

Our current membership is made up of over 130 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability. 

OUR SOLUTIONS 

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and de-centralising decision-making to locally led networks and organisations. 

 EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises. 

 COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises. 

 For more information about Start Network and what we do, please visit our website.  

OUR VALUES 

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming. 

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it 

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together. 

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard. 

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming. 

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress. 

JOB PURPOSE

The Network Engagement Officer works to help realise the emergence of locally led humanitarian hubs around the world, that are interconnected and interdependent; and supported by Start Network. Hubs are at the heart of Start Network’s transition to a decentralised and locally led network of networks. The purpose of this position is to enhance and improve the engagement within and between hubs, facilitating interactive platforms among coordinators, members and leaders in order to widen their reach within this network of networks.

This role will support engagements, and coordinate hub related events with hub teams, the Start Network and stakeholders, acting as a central link. You will provide operational support throughout the hub development process, maximising the impact of progress by proactively documenting and disseminating best practices and learnings. 

The role requires someone with skills and experience in communications, engagement, project management and coordination as well as passion in organising events and managing stakeholders. 

We are excited to have a new opportunity for a Marketing Planning Manager to join our fantastic Marketing team at RBL.

In this newly created strategic post, you will be key in supporting our organisation make positive changes in audience perception and engagement, as part of our new strategy.

This role focuses on gathering market intelligence and reviewing audience insight in light of organisational strategy, in order to develop effective audience-facing platforms, content and campaigns. You will design communications to elevate and illustrate how RBL delivers against beneficiary need, in a way that resonates with target audience groups.

This is a truly collaborative role, working with colleagues from all departments and across the organisation, whilst also supporting the Head of Marketing with annual planning process and implementation.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Head of Marketing, key responsibilities will include:

- Be the voice of the Audience by becoming steeped in the insights about our mass marketing segments and the Armed Forces community
- Use knowledge of our Audiences and of our impact to ideate, scope and design content and campaigns that fulfil critical strategic objectives
- Support the Head of Marketing in creating an annual Marketing and Communications plan
- Identify and nurture relationships cross departmentally that will enable a stream of knowledge – both data and stories, on RBL’s impact
- Design impactful communication platforms and key messaging to mass and niche target audience groups
- Line management of two team members

You may come from an inhouse, agency or content planning background within a marketing, creative or not for profit sector. You will be experienced working at pace across multiple projects, with an ability to bring together analysis and creativity to design high profile content and campaigns.

You will be contracted to our London Haig House Hub with a minimum expectation of two days per week - Tuesday and Wednesday - working in person at the Hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.