295 Impact and insights manager jobs

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally. 

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable. 

As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:
 

• Chief Executive Officer 
• Head of People, Culture & Resources
• Head of Advice Standards & Delivery
• Head of Partnerships, Data & Impact.
   

The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.
 

Key elements and tasks within this role include:

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
• Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand. 
• Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards. 
• Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values. 

Equality, Diversity, Inclusion & Belonging (EDI&B):

We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. 

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
Additional day off for your birthday
5% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes

Love meeting donors, building relationships and securing meaningful funding for a compelling cause? 

At Target Ovarian Cancer, we're looking for a talented relationship fundraiser who thrives on connecting passionate supporters with causes that change lives. 

This is an exciting opportunity for an experienced major donor fundraiser who enjoys being out meeting people, uncovering opportunities, securing significant gifts and developing long-term partnerships that make a real difference. 

You'll inherit and grow a portfolio of high-value supporters, develop new donor relationships, and work with philanthropists and trusts and foundations who want to help stop ovarian cancer devastating lives. 

If you're energised by donor meetings, comfortable leading funding conversations, and motivated by turning warm relationships into transformational gifts, we'd love to hear from you.

About the role 

As our Senior Philanthropy & Partnerships Manager, you'll play a pivotal role in growing income from major donors, trusts and foundations, and strategic funding partners. 

Working closely with the Head of Philanthropy & Partnerships, Director of Fundraising & Engagement, Chief Executive and Trustees, you'll identify and cultivate new opportunities, develop compelling funding propositions and deliver outstanding stewardship that inspires long-term support. 

A significant proportion of this role is externally focused. You'll spend time meeting donors and prospects, building relationships, understanding motivations, presenting opportunities and making asks. 

To be successful, you'll be supported by a dedicated Philanthropy & Partnerships Programme Manager who leads on donor events, reporting, stewardship support and CRM optimisation, allowing you to focus on building relationships and generating income. 

Why join us? 

For the right candidate, this could be a career defining role at an organisation that has the credibility, leadership and propositions to deliver transformational funding growth. Working in a supportive but driven department, with two experienced high value fundraisers within the senior leadership team and a supportive board, this is a real opportunity to make your mark.

The Role

This is a hands-on communications role sitting at the centre of a small, ambitious and growing charity.

The Communications Manager will take responsibility for planning, coordinating and delivering communications across Not A Phase. You will bring together communications from across our services, campaigns, fundraising, partnerships and events, ensuring that what we communicate is engaging, accessible, consistent and recognisably Not A Phase.

This is not simply a social media role. We are looking for someone who can see the bigger picture of the charity's communications while also being comfortable doing the work themselves - writing copy, developing campaigns, briefing creatives, producing content, updating the website, coordinating photography and filming, creating newsletters and making sure projects actually get delivered.

You will work closely with colleagues across the organisation to understand what is happening within our services and turn that activity into compelling communications for our community, supporters, partners, funders and the wider public.

You will also play an important role in protecting and developing the voice of Not A Phase: positive, confident, human, community-led and grounded in the lived experiences of trans+ people.

What We Offer

• 26 days annual leave + bank holidays (33 days total)

• Festive Period break (avg 7-10 working days)

• Flexible working hours

• Mostly remote working with in-person attendance for relevant events

• Travel expenses covered

Key Responsibilities

1. Strategy, Planning & Coordination

• Own and deliver an organisation-wide communications plan aligned with Not A Phase’s strategy and priorities.

• Maintain a forward calendar covering services, campaigns, events, partnerships, fundraising and key dates.

• Work across teams to identify opportunities, coordinate activity and ensure projects are supported from launch through to impact.

2. Content, Storytelling & Brand

• Lead on writing and editing clear, accessible content for web, email, campaigns, reports, fundraising, partnerships and organisational updates.

• Tell compelling stories that reflect the breadth of our work and celebrate trans+ community, creativity, achievement and joy.

• Protect and develop the Not A Phase brand, messaging and tone of voice, helping colleagues and partners communicate consistently.

3. Digital, Social & Campaigns

• Lead our digital and social media communications, representing our programmes, locations, communities and partnerships.

• Plan joined-up campaigns across social media, email, web and partner channels, including relevant LGBTQIA+ and diversity calendar moments.

• Keep our website and email communications current, grow audiences and use performance data to improve activity.

4. Content Capture & Creative Production

• Plan photography, video, testimonials and other content across services and events.

• Attend selected activities to capture or coordinate content, managing external creatives where needed.

• Maintain an organised asset library and ensure consent, safeguarding and privacy processes are followed.

5. Community Reach & Service Communications

• Clearly communicate our services, who they are for and how to access them.

• Develop targeted communications to increase participation and reach new and underrepresented audiences, including people outside major cities.

• Use feedback to make communications clearer, more accessible and effective.

6. Partnerships, Fundraising & Impact

• Support fundraising and partnership communications, clearly showing the value and impact of support.

• Create materials, stories and case studies using service data, feedback and testimonials.

• Work collaboratively with external partners on developing and promoting partnership communications.

• Help communicate organisational progress and strengthen relationships with supporters, funders and partners.

7. Media & Responsive Communications

• Support our external profile through press releases, statements, briefings, media relationships and spokesperson preparation.

• Work with the CEO and Senior Leadership Team on sensitive or fast-moving communications, using sound judgement and keeping responses grounded in our mission.

• Prepare appropriate messaging where public or reputational issues arise.

8. Insight & Improvement

• Monitor performance, set practical communications KPIs and report useful insight to the CEO and Senior Leadership Team.

• Use audience data to improve communications, systems and processes, while keeping up with relevant charity and digital communications practice.

Person Specification

Essential

• Experience in a charity, community or purpose-led organisation.

• Excellent writing, editing and proofreading skills, with the ability to make complex information clear and engaging.

• Strong communications, marketing or content experience, including multi-channel campaigns.

• Strong digital and social media experience, including websites, email, audience growth and performance insight.

• Excellent organisation and project-management skills, with the ability to plan ahead and manage competing deadlines.

• A strong understanding of brand, tone of voice, accessibility and inclusive communications.

• Sound judgement when communicating about sensitive or contentious subjects.

• A collaborative approach, with the confidence to work independently and own projects from idea to delivery.

• Experience managing external creatives, freelancers or agencies.

• A hands-on approach and willingness to personally produce much of the charity’s communications.

Desirable

• Experience communicating with LGBTQIA+ communities and an understanding of issues affecting trans+ and gender-diverse people in the UK.

• Media relations or PR experience.

• Experience producing or commissioning photography and video.

• Experience supporting fundraising, partnerships or impact communications.

• Experience managing staff, freelancers or volunteers.

The Person

We are a small team delivering a growing UK-wide programme, so we need someone comfortable taking ownership.

The role is varied: you might plan a national campaign, update a Trans+Connect webpage, coordinate content at a Misfits session or prepare communications for a new partnership.

You will spot strong stories across the charity and turn them into effective communications.

You will understand that good communications are about reaching the right people, telling meaningful stories, building trust and demonstrating impact.

You will bring structure and forward planning while retaining the personality, creativity and community-led approach that makes Not A Phase distinctive.

What You'll Help Us Achieve

Over the next five years, Not A Phase aims to deepen its impact and reach more trans+ adults across the UK.

• Reach more trans+ people who could benefit from our services.

• Tell our story and demonstrate impact.

• Strengthen relationships with supporters, funders and partners.

• Grow national recognition of Not A Phase.

• Improve communications across the organisation.

• Celebrate trans+ diversity, creativity and achievement.

• Ensure our work is seen, understood and valued.

Please be aware that we use AI detection software will not be moving ahead with applcations or CV's that are written by AI.

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources. 

We are looking for an experienced Volunteering Manager, based in the Midlands, to lead the development of an exciting new volunteering programme, helping us build a diverse, inclusive and engaged volunteer community that brings our strategy to life.

The Role

Home-Based in the Midlands with monthly travel to the London office (EC1V) 

The Volunteering Manager will lead the development, delivery and continuous improvement of volunteering within Arthritis Action. This is a new role responsible for ensuring that more people affected by arthritis across the country receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.

The postholder will oversee our volunteering activity, in turn enabling volunteers to extend our reach, strengthen communities and increase our impact across the region. The postholder will work closely with the Head of Services and Engagement to develop the relevant polices and strategies whilst also thinking about recruitment, onboarding, training and retention. 

Key Responsibilities

Volunteering Development 

• Develop a strong understanding of the volunteer journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes.

• Develop approaches to ensure volunteers can increase engagement amongst diverse and underserved communities. 

• Implement effective monitoring and evaluation processes to demonstrate impact. 

• Work with colleagues to identify opportunities to link volunteering and donor journeys.

• Establish effective onboarding, recruitment, training and retention processes. 

• Update existing volunteering policies and strategy documents to bring them in line with practice for 2026 and beyond. 

• Work alongside the CEO to support and develop our new Clinical Advisory Panel.

Engagement Building

• Develop and implement an engagement approach that strengthens relationships with existing and potential volunteers.

• Create meaningful opportunities for people with lived experience to volunteer with Arthritis Action.

• Work collaboratively with Communications and Fundraising colleagues to maximise awareness and impact. 

• Build relationships with community partners and relevant external organisations to build the volunteering network. 

Volunteering Strategy and Development

• Develop Arthritis Action’s volunteer strategy with support from the Head of Services and Engagement, creating a sustainable model that supports organisational priorities. 

• With support from the Head of Services and Engagement, establish appropriate volunteer policies, processes, safeguarding arrangements and systems. 

• Work alongside staff to create volunteer led services.

Line Management

• Act as the first point of contact for volunteers. 

• Responsibility for volunteers supporting the charity.

Data, Insight and Impact

• Use data, feedback and evaluation to understand the effectiveness and impact of our volunteering programme, identify opportunities for improvement, and enhance the experience and contribution of our volunteers.

• Report meaningful KPIs for volunteering and engagement, using the CRM.

Person Specification

 Essential

 Experience

• Experience of developing and establishing volunteering and volunteer led services within a charity, healthcare or related environment.
• Experience of developing and improving volunteering based on evidence, insight and user needs.
• Experience of engaging diverse communities, members, service users or people with lived experiences through volunteer led services and volunteering.
• Experience of developing partnerships and collaborative approaches.

Skills and Knowledge

•  Excellent oral and written communication skills including the ability to write in Plain English.
•  Excellent communication and relationship-building skills.
•  Strong understanding of inclusion, accessibility and reducing health inequalities.
• Ability to use insight, data and evaluation to improve impact.

Attributes

•  An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• A self-starter able to work on own initiative where required.
• Values-driven, collaborative and inclusive professional.
• Empathetic and committed to ensuring people’s voices shape services.
• Able and willing to travel within the Midlands.

Desirable

• Experience of supporting people with long-term conditions.
• Experience using CRM systems and digital platforms to improve engagement.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Thursday 17th September 2026 at the latest.

First-round interviews will take place by Zoom on Tuesday 22nd September 2026. Second-round interviews will take place in the London office on Monday 28th September 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief

About us

New Local has a mission to transform public services and unlock community power. We publish research, lead peer learning, influence government and work with public sector organisations on some of today’s most pressing issues, informed by our network of 50-plus local authority members. 

All of our work is guided by a belief in community power – the principle that communities themselves have the best insight into their own circumstances and should be able to participate in shaping their places and services. We believe that active, empowered communities should be at the heart of a wider shift towards place-based public services and a system focused on prevention, which can lead to better outcomes and a more sustainable system for all.

Purpose

This role sits within our Practice and Programmes team and will contribute to the development and delivery of New Local’s practice and policy work, supporting community-powered public sector reform in partnership with communities, individual councils, strategic authorities, central government, the NHS and other public and voluntary sector bodies. 

In our practice work, you will confidently lead and contribute to projects alongside public sector partners and communities, using a range of innovation and practice approaches to address complex challenges and support change. This could include programme and service design, facilitation, strategy development, user-centred design, adaptive and collaborative learning, and approaches that help partners test, learn and adapt in practice. You will work with delivery partners where needed and collaborate closely with other New Local colleagues to deliver high-quality work and impact for our local authority members, wider clients and partners. Crucially, you will help partners not only to develop and test new approaches, but to understand what the learning means for wider strategy, systems and ways of working. 

A key part of the role is connecting our practice work to wider strategy, policy and thought leadership. Our thought leadership and policy approach is deeply rooted in the practice we see in places and through our member and peer-learning networks. You will help draw out and communicate learning from pioneering work, developing practical insights and narratives that challenge thinking and inform wider strategy and policy. This could include contributing to blogs and thought pieces, shaping events and member sessions, sharing learning with wider audiences or supporting engagement with key stakeholders. You will identify connections between emerging local practice and national policy agendas and contribute to relationships and opportunities that advance New Local’s work on community power and public service reform. 

Key tasks and responsibilities

• Contribute to the delivery of New Local practice projects, working closely with senior members of the New Local team and using a range of innovation and practice approaches including design, facilitation, strategy development, user-centred design, adaptive and collaborative learning, and approaches that enable partners to test, learn and adapt.
• Build and maintain excellent relationships with partners across local government, the wider public sector and communities, placing an emphasis on collaborative working, co-design and building the relationships needed to support meaningful change.
• Design and facilitate engaging processes and workshops that help partners explore complex challenges, develop new approaches, test ideas and build shared understanding and action.
• Help connect practice, strategy and policy, drawing out learning from innovation and working with partners to translate this into changes in policy, strategy, systems and services, while contributing to wider thinking about the conditions needed to enable and scale change.
• Ensure effective project management of our activities, working with colleagues and partners to deliver high-quality work and impact within agreed budgets and timelines.
• Support the development and growth of our practice work, including contributing to proposals, project scoping and budgets, and identifying opportunities to develop our work with existing and new partners.
• Communicate the process, findings and learning from our work, producing clear and compelling outputs for different audiences and helping to draw out wider insights that can inform strategy, practice and policy.
• Contribute to New Local’s thought leadership and policy work, identifying connections between emerging local practice and wider policy agendas, and contributing to blogs, thought pieces, events, member sessions and stakeholder engagement.
• Work collaboratively across New Local, including with our network and communications teams, using your practice expertise and learning from projects to strengthen the wider impact of our work on community power and public service reform.

How to apply

For the full job description, person specification and details on how to apply, please visit New Local's website.

Active Essex Foundation is a successful and growing charity dedicated to creating the conditions for young people and communities across Essex to thrive. Our work focuses on three core areas: improving young people’s mental health, reducing vulnerabilities to youth crime and exploitation, and strengthening communities through trusted relationships and positive engagement. We collaborate with a network of over 100 community organisations and local partners to design and deliver programmes that use physical activity, mentoring and community support as tools to build resilience, improve wellbeing and reduce inequalities. Everything we do is shaped by the real experiences of the people we serve, ensuring our interventions are meaningful, accessible and rooted in what communities tell us they need. 

This role will work across Active Essex Foundation and Active Essex.  Active Essex is the strategic partnership for physical activity and sport across Greater Essex, working with local authorities, health partners, voluntary sector organisations and communities to create the conditions for active lives. Through a place-based approach, Active Essex brings together insight, evidence and local collaboration to tackle inequalities and improve health and wellbeing outcomes. 

The Impact Manager will provide professional leadership for research, evaluation and evidence generation across activities. The postholder will lead the development of robust evaluation approaches, ensure methodological quality, support organisational learning and oversee the work of Impact Researchers operating within place and thematic structures. 

Working closely with the Intelligence Manager, the role will play a key part in coordinating organisational insight and evaluation priorities whilst ensuring that local intelligence, research and evaluation evidence are translated into meaningful action. This role acts as a senior professional for evaluation and impact work across the organisation and will support the development of a culture where evidence is consistently used to improve outcomes for communities across Essex. 

See the full job description for main responsibilities and skills we are looking for. 

ReachOut is a youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance. 

The Schools & Universities Partnerships Manager will lead the development, growth, and management of ReachOut’s partnerships with schools, multi-academy trusts, and universities.

This new role is central to delivering ReachOut’s strategy to expand our reach, increase income, and deepen our impact for young people constrained by circumstance. Reporting to the CEO and sitting within the Income & Partnerships Team, the postholder will work closely with colleagues across Programmes & Impact and Volunteering.

The role is responsible for building a strong pipeline of partners, securing sustainable funding, and managing existing relationships to ensure mutual value. Through both new and established partnerships, the postholder will support ReachOut’s mission while helping schools and universities achieve their own strategic objectives.

Who we are looking for

• An ambitious, proactive fundraiser with the ability to develop, deliver, and grow long-term partnerships with schools and universities across London, Manchester, and new locations in line with ReachOut's strategy.
• A confident communicator who thrives in a small, collaborative organisation and can build strong relationships with colleagues and external stakeholders across multiple departments and sectors.
• Someone who can work autonomously, manage competing priorities, and identify opportunities to generate income, raise our profile and increase impact.

How to Apply

• To apply please visit our website.
• We are unable to provide visa sponsorship. To apply for the role you must have the right to work in the UK.

Key Dates

• Applications close: 9am on Friday 18th September 2026
• Interviews (in person in London or Manchester): Wednesday 23rd September 2026 
• Start Date: ASAP

If the date for interviews causes any issues, please still apply and let us know in your email as we may be able to be flexible on the interview arrangements.

Please note: the successful candidate will be required to undergo an enhanced criminal records check with the Disclosure and Barring Service. ReachOut will cover the cost of the check and guide you through the process. All staff have a responsibility to safeguard and promote the welfare of children and adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Our commitment to equity, diversity and inclusion

ReachOut is committed to being an inclusive and diverse organisation. We therefore welcome applications from people of all ethnicities, ages, religious beliefs, gender identities, sexual orientations and any other protected characteristics, to provide a diverse range of experiences, ideas and insights into our work. ReachOut wants to increase the representation of our young people amongst our staff, so if you are from these ethnic groups, we would particularly appreciate receiving your applications.

The Support Services Manager is at the heart of Cavell’s support for nursing and midwifery professionals experiencing financial hardship and other challenges. Leading our busy frontline Support Team, you will ensure people receive compassionate, timely and high-quality support when they need it most.

You will lead the delivery and quality of our grant-giving service, ensuring applications are assessed fairly, consistently and confidently against Cavell’s criteria. But our support goes beyond a grant. You will help ensure we understand each person’s wider needs and connect them with the information, advice, practical support and specialist services that can make a lasting difference.

This is a hands-on leadership role for someone who enjoys both leading people and delivering services. You will work alongside the team to assess applications, coach and develop colleagues, manage demand and performance, and maintain high standards of decision-making. Using data, insight and frontline experience, you will also identify emerging needs and continually improve how Cavell supports the nursing and midwifery community.

You will play a key role in shaping a service that is compassionate, efficient, evidence-led and continually evolving around the needs of the people we support.

Overview of Responsibilities:

1. Operational Service Delivery

• Lead the day-to-day operation and quality of Cavell's grant-giving and support service, approving grant recommendations within delegated authority and ensuring applications are assessed fairly, accurately and consistently against Cavell's eligibility criteria, policies and available funds. Escalate exceptional, complex or higher-risk decisions appropriately.
• Ensure applicants' wider needs are identified and, where appropriate, provide or facilitate information, advice, income maximisation, signposting and referral to Cavell services and external specialist support.
• Monitor team caseloads, demand and capacity, processing times and performance against Service Level Agreements, identifying emerging demand or capacity pressures and planning service coverage accordingly.
• Manage your own active caseload and assess applications alongside the team, particularly during periods of high demand.
• Lead the development and maintenance of the online Support Hub and other beneficiary-facing resources, ensuring information is accurate, current and useful, and using casework, data and recurring enquiries to identify gaps in information and self-guided support.

2. Safeguarding, Risk and Compliance

• Ensure safeguarding concerns, vulnerability and risk identified through applications and casework are recognised, recorded, managed and escalated appropriately.
• Regularly quality-assure grant assessments, casework and decisions to ensure eligibility criteria, policies and procedures are applied consistently, with learning or corrective action where required.
• Ensure assessments and decisions are appropriately evidenced and recorded, with clear rationale and audit trails, particularly for complex or exceptional cases.
• Work with Finance and the Head of Services & Impact to ensure awards comply with restricted fund criteria and delegated authority, monitor grant expenditure and available balances, and identify financial pressures early.

3. Data, Insight, Evaluation and Reporting.

• Collect, analyse, and present performance and outcome data in reports, dashboards, and evaluations to demonstrate the difference Cavell’s support makes to the nursing professionals we support.
• Lead continuous improvement of operational processes, workflows and systems, using data, applicant feedback and frontline learning to make support simpler, faster, more consistent and more compassionate. You will work with relevant colleagues and suppliers where required.
• Identify and report emerging needs, trends, operational pressures and risks from service data and frontline experience, providing insight to support service development, organisational planning, research and advocacy.
• Support the development of case studies, impact stories and measurable outcomes that demonstrate impact and support funder reporting and priorities.
• Act as the operational lead for Salesforce within the Support Team, ensuring accurate and consistent case records and data, identifying and implementing improvements to support efficient case management, quality assurance, reporting and effective service delivery.

4. Team Leadership and Collaboration

• Lead, line manage and develop the Support Team, managing workloads, annual leave, absence and service coverage to maintain effective delivery and support staff wellbeing, particularly for colleagues managing complex or sensitive cases.
• Build strong, supportive working relationship within the Support Team, promoting a culture of learning, accountability, and kindness and foster collaboration across teams to ensure service delivery is fully integrated. 
• Build effective relationships with external organisations, referral partners and sector peers, representing Cavell and deputising for the Head of Services & Impact where appropriate.

Application process:

1. Please click on the 'Apply' button to download the full job pack
2. Submit your CV and Supporting Info by 12pm on Tuesday 29th September.

Your Cover Letter should include:

1. Your notice period
2.  What motivated you to apply and why you’re interested in working for Cavell
3. How you meet the person specification

Are you excited by the potential of digital technology and data to make a real difference in people's lives? 

Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.

Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.

Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.

You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector. 

If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge. 

What it’s like to work at Community Action Redbridge 

We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.

How to apply 

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

• Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users? 

• Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes? 

• Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them? 

• Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change? 

Please apply directly through the CharityJob website by midnight on Monday 28th September 2026. 

First-stage interviews will take place online on Tuesday 6th October 2026. 

Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026. 

If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time. 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role

As Community Impact Manager, you'll:

• Be at the heart of our community-led approach, building trusted relationships, strengthening organisations and helping communities access the support and opportunities they need to thrive.
• Work closely with charities, community organisations, local partners and stakeholders to support community-led change. Building strong local relationships, you'll help organisations grow stronger, connect people and resources, and identify opportunities that lead to meaningful outcomes for communities.
• Manage a portfolio of funded organisations, broker partnerships, gather local insight and ensure community voices help shape our programmes and investment. Acting as a trusted representative of the Foundation, you'll bring people together across sectors, unlock opportunities for collaboration and help ensure our funding delivers real and lasting impact.

About You

We're looking for a relationship-builder who is passionate about communities and committed to creating positive social change. You will have experience working alongside communities, charities or community-focused organisations, helping them build confidence, capability and long-term resilience.

You'll be skilled at building partnerships, bringing people together and influencing a wide range of stakeholders. Comfortable working independently, you'll be proactive, organised and able to navigate complex environments with confidence and sound judgement.

Most importantly, you'll share our commitment to equity, inclusion and community-led approaches, with the ability to listen, build trust and turn ideas into meaningful action and outcomes.

How to Apply 

Please click ‘Redirect to Recruiter' to be redirected to our careers site, where you can download the Candidate Information Pack and find details of how to apply. 

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Optional Q & A: Monday 7 September 2026, 15:00 – 16:00

Closing Date: Monday 14 September 2026, 09:00 

First Interviews: Tuesday 22 September 2026 (online)

Second Interviews:  Wednesday 30 September 2026 (in person)

#Community Impact Manager #Community Engagement #Community Development #Community Partnerships #Stakeholder Engagement #Relationship Management #Commmunity Social Impact #Community Led Change #Community Grant Making

Be part of a global movement creating fairer trade and building a better future for people, planet and pay.

We're looking for an inspiring and strategic Head of Impact & Insights to lead Fairtrade Foundation’s approach to evidence, learning, analytics and organisational performance. You'll shape how we measure impact, use data to inform decisions and ensure learning drives continuous improvement across the organisation.

Leading a multidisciplinary team covering research, monitoring and evaluation, analytics and transformation, you'll play a pivotal role in helping Fairtrade demonstrate its impact and deliver on its strategy.

About you

You'll bring significant experience leading impact, MEL, research or performance functions, alongside strong analytical, leadership and stakeholder management skills. You'll be passionate about using evidence to drive change and helping organisations make better decisions.

Why join us?

This is an exciting opportunity to shape the future of Fairtrade Foundation’s impact agenda and help ensure our work delivers meaningful change for farmers, workers and communities worldwide.

Equity, Diversity & Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive, and we warmly welcome applications from people of all backgrounds and ages, especially those underrepresented in our sector, including Black, Asian and other ethnic minority communities, disabled people, people of faith, and LGBTQ+ people.

Ready to lead evidence-led change and help build a fairer world? We'd love to hear from you.

Partnerships & Development Manager

Hours:  37.5 hours per week (full time)

Salary: £40k per annum

Contract: Maternity Cover Fixed Term Contract (currently until July 2027)

Reporting to: Executive Director of Strategic Partnerships

Youth Business International (YBI) is looking for a Partnerships & Development Manager who combines programme management expertise with partnership development and income generation.

This is an exciting opportunity for someone who enjoys working across effectively managing an established portfolio of global programmes, donor partnerships and identifying, developing new funding opportunities.

Working closely with the Executive Director of Strategic Partnerships, YBI’s global network, internal teams and external partners, you will help connect impact with investment – using insight from an effectively managed programme portfolio and stakeholder intelligence to help shape innovative partnership models.

You will need to be self-motivated, adaptable, very organised and comfortable working with high levels of autonomy and pace.

If this sounds like you, you can find the full information in the job pack and we look forward to receiving your application.

Please note you must have an existing right to work in the UK as YBI is not able to sponsor visas.

To apply

• Please submit your CV (maximum 2 x A4) and a cover letter (max 2 pages).Your cover letter must address how you meet the person specification.
• You must ensure that these documents clearly demonstrate the expertise, skills, experience and competencies required for this role as they will be used to shortlist you.
• Closing date: Midnight 20th September 2026.

Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.

The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The UK programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.

Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors and mid-value giving. 

Reporting to and working closely with the Director of UK Fundraising, you will manage a portfolio of donors and prospects, with significant opportunity to deepen relationships and grow supporters into higher-value philanthropy over time. This will be a hands-on, relationship-led role focused on building meaningful engagement and delivering long-term income growth.

This role offers an ambitious, skilled relationship developer the opportunity to build and grow Smile Train UK's major donor programme as part of its new five-year strategy, with strong organisational investment in philanthropy.

Working closely with a highly experienced and collaborative Director of UK Fundraising and broader fundraising team, you will contribute to developing ways of working, testing engagement strategies, tailoring the compelling case for support and working closely with colleagues in the UK and globally.

As Philanthropy Manager, you will:

• Manage and develop a portfolio of c.120–150 donors and prospects, primarily giving at mid-value level (up to c.£5k) with significant headroom for growth
• Build strong, long-term relationships with supporters through tailored cultivation, solicitation and stewardship
• Identify and engage new prospects, developing a sustainable pipeline of future high-value donors
• Develop and deliver individual engagement plans to retain and upgrade donors over time
• Prepare high-quality proposals, reports and communications to support donor engagement
• Support the development of Smile Train’s high-value case for support and fundraising approach in the UK
• Work closely with the Director of UK Fundraising and global colleagues to align activity and maximise opportunities
• Contribute to events, donor visits and wider engagement activity
• Maintain accurate records and support effective pipeline and performance management

Essential skills and experience:

• Experience of relationship fundraising, with exposure to major donors or mid-value giving. Other relationship-driven fundraising experience will be considered, for instance with trusts and foundations or corporate partnerships, where you can evidence income generation via relationship-building with HNWIs or purse-string holders.
• A track record of generating substantial income and securing 5-figure or higher gifts
• Confidence in managing a portfolio and delivering personalised donor engagement
• Strong written and verbal communication skills, including the ability to develop compelling proposals
• A proactive, organised and hands-on approach, with the ability to manage multiple priorities
• The ability to work both independently and collaboratively within a team

Desirable:

• Experience of working within a developing or growing high-value fundraising programme
• Exposure to international development, global health or a similarly mission-led environment
• Knowledge and use of Salesforce CRM
• Experience working within a global or matrix organisation

Smile Train UK offer an excellent employee benefits package, which includes:

• 28 days annual leave plus bank holidays
• Private Medical Insurance
• Life Assurance
• Income Protection
• Up to 7 days paid sick leave per year
• “Sunshine Fridays” early Friday finish across summer months

This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.

WHAT YOU OWN

• Impact framework : the organisation's impact measurement framework, metrics and indicators.

• The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.

• Data governance : data quality standards, validation protocols and UK GDPR compliance.

• Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.

• Referral partnerships : the community and education referral partnership model and its members.

• Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.

• Organisational reporting : impact reporting to the board, funders and the public.

KEY RESPONSIBILITIES

1. Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.

2. Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.

3. The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.

4. Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.

5. Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.

6. Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.

7. Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.

8. Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.

9. Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.

Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.