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As Communications Manager, you will play a central role in shaping how London Youth engages with the audiences that matter most. Sitting within the Fundraising and Communications Directorate, you will lead the day-to-day delivery of London Youth's digital communications, ensuring our work, impact and voice reach young people, members, funders, partners and policymakers in compelling and meaningful ways.
You will oversee London Youth's key digital channels, including social media, our website and newsletter marketing, ensuring they are engaging accessible and aligned with organisational priorities. Through strong editorial judgement, a creative mindset, and a clear understanding of our audiences, you will translate programmes, policy work and youth activities into clear, engaging communications that inspire action and strengthen London Youth's profile and influence.
Working closely with colleagues across programmes, membership, policy, fundraising and our outdoor centres, you will help ensure the outcomes and impact of London Youth's work are effectively communicated throughout the year. You will support colleagues to plan and deliver communications activities that strengthen engagement with our network, build awareness of the youth sector, and support fundraising and partnership objectives.
As a key brand guardian for the organisation, you will help embed London Youth's visual identity and tone of voice across the organisation and our network. Through guidance, training and collaboration, you will equip colleagues with the tools and confidence to communicate consistently and effectively on behalf of London Youth.
You will also play a leading role in developing and improving London Youth's digital presence. By analysing performance and staying abreast of emerging digital trends, you will recommend new approaches to content, campaigns, and audience engagement that enhance the reach and effectiveness of our communications.
Alongside demonstrating the value and impact of youth work in London, your work will help ensure London Youth remains a trusted, visible, and compelling voice for young people and the youth organisations that support them.
What you will be doing
- Manage the planning and delivery of London Youth's day-to-day communications activity across our owned digital channels, including our social media platforms, website and newsletter communications to ensure they remain engaging and aligned with our priorities.
- Support the development and delivery of London Youth's organisational communications strategy, helping to plan and coordinate communications activity across the year - managing the organisation's communications calendar to ensure key programmes, campaigns, policy activity and partnerships are effectively communicated to the right audiences.
- Create and commission engaging digital content across formatsC, including social media assets, photography, blogs, video and web content. Through thoughtful editorial planning, you will identify opportunities to showcase the voices of young people, showcase our members' work, and demonstrate the impact of London Youth's programmes and partnerships.
- Manage and development London Youth's website, working with colleagues to ensure content remains accurate, accessible, aligned with our priorities, and inspires action. You will oversee improvements to the website's structure, user experience and performance, working with external agencies to maintain and develop the platform.
- Own our newsletter marketing and audience engagement activity, working collaboratively with colleagues to develop targeted communications that build and maintain strong relationships with members, supporters, partners and other stakeholders.
- Be a brand guardian for London Youth to help ensure consistent, high-quality application of our visual and verbal identity, providing guidance and training to colleagues across the organisation, including our outdoor learning centres, helping our team communicate effectively and confidently while maintaining brand consistency.
- Build and manage productive relationships with creative freelancers, agencies and digital partners to deliver high-quality content and campaigns. You will help identify when external expertise is needed to ensure our partnerships deliver value and impact.
- Monitor and analyse the performance of our communications activity across digital channels, using data and insights to inform ongoing improvements, and identify opportunities to strengthen audience engagement and refine our approach to content and campaigns.
- Support the delivery of communications activity linked to key organisational priorities, events and campaigns. Working collaboratively with colleagues across programmes, membership, fundraising and policy, you will also help identify opportunities for young people and members to contribute to and shape our communications.
- Contribute to key organisational publications and projects, including our annual impact reporting and flagship events such as our AGM and London Youth Awards, ensuring communications activity helps strengthen London Youth's profile and engagement with key audiences.
What you bring to the role
Knowledge and Experience
- Proven experience managing digital communications channels, including social media platforms, websites and newsletter marketing.
- Experience developing, designing and delivering engaging digital content and campaigns that reach and resonate with diverse audiences.
- Experience producing high-quality written content across formats, including social media, blogs, newsletters and websites.
- Deep understanding of digital communications trends, audience engagement and best practice across social and web platforms.
- Experience managing website content and structure, ideally using content management systems such as WordPress.
- Experience analysing communications performance and using insights to improve reach, engagement and impact.
- Experience working collaboratively across teams to translate organisational priorities, programmes or policy work into engaging communications.
- Experience working with external agencies, creative freelancers or digital partners to deliver communications projects alongside in-house creative projects.
- Experience supporting or embedding organisational brand guidelines and communications standards.
- Experience producing high-quality digital and print assets and templates using tools such as Adobe Creative Suite, Canva, and Adobe Express.
- Experience working in the charity, youth or voluntary sector, or an understanding of mission-led organisations.
Attributes and Behaviours
- Excellent written and verbal communication skills, with the ability to communicate clearly and engagingly for different audiences.
- Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines.
- Confident building collaborative working relationships with colleagues, partners and external stakeholders.
- Sound editorial judgement and attention to detail.
- Ability to work on your own initiative and as part of a team in a fast-moving environment.
- Curiosity about digital trends and attention to detail.
- Commitment to ensuring young people's voices are reflected authentically.
- Commitment to strengthening London's youth sector and the organisations that support young people.
- Willingness to work occasional evenings and weekends when required.
- Understanding and supporting the vision, mission and aims of London Youth.
Demonstrate living our values of being:
- Ambitious
- Collaborative
- Inclusive
- Accountable
Why work at London Youth
- Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). If you work part-time, your holiday allowance will be proportional based on
your working hours. - Employer 4% pension contribution.
- Additional leave granted to support voluntary activity.
- Free Health Care Cash Plan.
- Free access for you and your family to the Employee Assistance Programme.
- Free access to the 'Headspace' app for you and your family.
- Free access to the Charity Mentoring Network, as a mentor or mentee.
- Flexible working opportunities considered.
- You will be working with a fantastic team of passionate colleagues across London Youth.
- You will be making a difference to the lives of young people.
The client requests no contact from agencies or media sales.
The Project Manager plays a vital role in delivering exceptional Project Management for the major new Salesforce implementation of Marketing Cloud and Data Cloud. This project will improve our Supporter experiences particularly in terms of email journeys. This role takes responsibility of the planning, execution and management of the Salesforce implementation of Marketing Cloud and Data Cloud project.
This strategic project is key to implementing the 10-year organisational strategy, ARUK: Towards a Cure. The post holder will manage the full project lifecycle, from planning and execution through to embedding the new platform, ensuring the project is delivered on time, to scope, and to a high standard.
The post holder is part of a small team at ARUK and from time to time may need to support other colleagues to ensure smooth critical service delivery to the organisation.
This is an 18-month FTC.
Key Responsibilities:
Project Management – Salesforce Marketing Cloud
· Develop a flexible project plan for the Marketing Cloud project that is adaptable to unexpected changes; manage these changes effectively through appropriate stakeholder management and risk planning.
· Build and maintain strong relationships with project team members, internal stakeholders, and third parties, to foster collaboration and drive the successful delivery of the salesforce marketing cloud project. Manage the relationship with the external implementation partner.
· Drive and monitor project progress against timelines using appropriate project management tools (e.g. Excel, Smartsheet, MS Projects or similar), and ensure stakeholders are updated at key checkpoints; ensure roles and responsibilities are clearly defined and understood from the start.
· Lead and participate in all required project meetings including sprint planning, reviews and retrospectives.
· Apply sound judgement and problem-solving expertise to manage project risks, decisions, and dependencies within the wider organisational context; demonstrate accountability by escalating project risks via appropriate and agreed channels.
· Support the Project Sponsor, Product Owner and Programme Manager with effective decision-making, budget management, and management of dependencies with other digital or organisational workstreams.
· Responsible for assessing and managing the project risk throughout the life of the project
· Manage all project governance and documentation, ensure meetings, actions and decisions are managed and documented appropriately.
· At the end of the project, conduct project closure and review sessions to capture successes and learnings and help ensure project outcomes and the new platform are effectively embedded into business-as-usual (BAU).
Stakeholder Management and Collaboration
· Lead on the development of a stakeholder management plan for the Project Sponsor and Product Owner ensuring it is tailored and maintained throughout the project lifecycle.
· Liaising with the L&D team and internal communications team to ensure suitable change management and communication plans are in place
· Liaise on a regular basis with ARUK’s central Projects & Programmes team, ensuring project plans and approach align with ARUK’s project management approach.
· Work with the Senior DDT Programme Manager to ensure plans and reporting are set up and delivered in line with the wider DDT programme requirements. Build strong professional relationships, trust, and inspire confidence with stakeholders at all levels.
Project Management Best Practice
· Adopt and apply appropriate project management methodologies to suit the nature of the project.
· Contribute to the facilitation of project management best practise within DDT Teams
Knowledge, skills and experience needed:
· Project management experience with evidence of successful delivery of complex technology projects including the identification, recording and tracking of expected benefits from the project during the project lifetime.
· Lead, motivate and manage this project, ensuring roles and responsibilities are clear, drawing on the skills, strengths and knowledge of others to ensure deliverables are met.
· Recognised project management qualification or demonstrated relevant work experience that also demonstrates strong negotiation and influencing skills to drive project outcomes.
· Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and manage sensitive matters with professionalism and discretion.
· Strong planning, organisational, and time management skills, with the ability to manage priorities in a fast-paced, growth environment.
· Excellent problem-solving skills, finding solutions and ensuring the project stays on track.
· Ability to maintain clarity when under pressure and retain focus on the end goal.
· Motivate, manage and pass on best practice in project management to other relevant colleagues.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £47,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 12th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Spear Islington
Spear is working in partnership with Hope Church Islington to deliver the Spear Programme in Islington!
The church’s vision is to bring hope, light, and life to the community of Islington, including in, bringing healing and wholeness to the people of their parish, supporting the vulnerable, oppressed and voiceless in their midst, and providing safe and inclusive spaces for the diverse community that they are a part of.
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
Key Information:
- Salary: from £34,000
- Full-time - Monday to Friday
- 28 days annual leave (including Christmas gift days) plus bank holidays
- Closing date: Wednesday 15th April (we interview on a rolling basis and may close the role early if we find the right candidate)
For more information please read through our Job Specification and Work with us pack.
If you require any reasonable adjustments as part of the recruitment process, please let us know.
Person Specification
- You are an active Christian, passionate about your work being a lived expression of your faith
- You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
- You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
- You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
- You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
- You are looking for a varied, hands-on role, where you won't be tied to a desk
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Abbey Centre is entering an exciting new chapter – and we’re looking for a Fundraising Manager who wants to help define it.
This is not a steady-state fundraising role. It’s an opportunity to lead income generation at a pivotal moment in our development and to shape how we fund our work in the years ahead.
We are a vibrant community charity based in south Westminster, working alongside local people to tackle inequality, reduce isolation and create opportunity. As we look ahead to the next phase of our growth, we want to strengthen, diversify and future-proof our income – and that’s where you come in.
The Role
As our Fundraising Manager, you will be both strategic and hands-on, leading income growth while helping us nurture and evolve our overall approach to fundraising.
You will:
- Develop and deliver an ambitious and adaptable fundraising strategy
- Build and shape a sustainable pipeline of income opportunities
- Strengthen existing funding relationships while developing new ones
- Grow unrestricted income and improve long-term financial resilience
- Work closely with the CEO and senior colleagues to align income with organisational priorities
- You’ll have real scope to influence direction, test new ideas, and identify where our systems, capacity and funding streams need to evolve.
What We’re Looking For
We’re looking for someone who is motivated by building and developing, not simply maintaining. You might already be operating at manager level, or you may be a high-performing fundraiser ready to step up. What matters most is that you can demonstrate results, ambition and strategic thinking.
You will bring:
- A track record of securing income (from trusts, statutory, corporate or individual sources)
- Strong bid-writing and proposal development skills
- Experience managing funder relationships and delivering impactful reporting
- Financial awareness
- Confidence to work both independently and collaboratively
- A proactive, solution-focused mindset
We value impact and potential as much as length of service. If you are hungry to grow something meaningful and excited by the opportunity to shape an evolving role, we would love to hear from you.
Staff benefits for working at The Abbey Centre:
- Subsidised lunch
- Interest-free season ticket loan/ bicycle loan scheme
- 23 days annual leave (plus public & statutory holidays) and 3 days off inbetween Christmas and New Year
- Contributions of 6% of salary into stakeholder pension scheme, when matched by 3% personal contributions.
Deadline to apply: 9am on Monday 20th April
Interviews: 30th April at the Abbey Centre, with the possibility of a second round of interviews on the 8th May at the Abbey Centre.
To apply, please submit your CV and a supporting statement no longer than 2 pages long outlining how your meet the person specification, along with a completed Equal Opportunities form.
We support a healthy and cohesive community in south Westminster by providing the space, services and opportunities to the people who need it most.
The client requests no contact from agencies or media sales.
As our Operations Manager, you will play a key role in building the strong foundations that enable Birthrights to deliver impactful work across the UK. Working closely with the CEO and wider team, you will oversee core organisational functions, from HR and governance to finance processes and digital systems, ensuring our internal structures support our mission to transform maternity care through a human rights lens.
We are looking for someone with experience managing organisational operations in a charity or values-led organisation. You will be highly organised, proactive and collaborative, with strong project management and problem-solving skills. A commitment to racial justice, equity and anti-oppressive practice is essential.
If you are passionate about building resilient organisations and supporting a movement for rights-based maternity care, we would love to hear from you.
Download the full job pack below for more details, including the job description, person specification and how to apply.
Apply for our Operations Manager role by: 12pm (noon) on 13th April.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is one of the most important leadership roles at Derbyshire Children’s Holiday Centre as we reopen in 2026. Based at our seaside centre in Skegness, you’ll lead life-changing residential experiences for children who need them most.
For over 135 years, Derbyshire Children’s Holiday Centre has given children the chance to experience the seaside — often for the very first time. For many, it’s far more than a holiday. It’s a moment of safety, joy, confidence and belonging that stays with them for life.
As Holiday Centre Manager, you will lead the day-to-day operation of our Skegness centre, ensuring every child experiences a safe, welcoming and inspiring environment. You’ll oversee residential programme delivery, manage staff and volunteers, and take responsibility for safeguarding, health & safety and site operations.
This is a hands-on leadership role where no two days are the same. You’ll design and oversee engaging activity programmes, support and develop your team, and ensure the highest standards of care and compliance. You’ll also play a key role in building relationships with schools and partners, helping us grow our reach and impact.
This is a full-time, permanent role offered on an annualised hours contract, reflecting the seasonal nature of our work — with busier periods during holiday delivery and quieter times for planning, development and preparing the centre.
We’re looking for someone who is:
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A confident, practical leader who enjoys being hands-on
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Passionate about children’s wellbeing and development
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Experienced in managing teams, operations or residential settings
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Strong in safeguarding, organisation and decision-making
In return, you’ll have the opportunity to:
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Make a genuine, measurable difference to children’s lives
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Lead a small committed team of staff and volunteers
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Shape and grow a unique and historic charity
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Take pride in a role with real purpose and impact
If you’re ready to lead with energy, care and purpose — and help children experience the joy of the seaside — we would love to hear from you.
Calls to discuss the role in more detail or to answer any questions that you may have about the role are encouraged.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a pivotal role which will shape the future of a CIC and Charity working on key challenges in housing, education and employment? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you!
Kineara is looking for an experienced Communications Manager who can grow our fundraising potential and engage key stakeholders across the sector, while shaping and delivering communications and outreach campaigns that demonstrate our social value proposition and grow our support base. They will play a key role in helping Kineara grow our communications channels, increase audience engagement, expand our fundraising potential through data-driven campaigns and powerful storytelling; and build strategic relationships with existing and potential funders.
You will work closely with project managers and the Senior Leadership Team to shape communications around our key delivery areas including identifying how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding and data to shape impact storytelling and communications with existing and new stakeholders.
You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow within an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key specialisations, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation, you may have experience in curating digital content for charities; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of, or are ready to be part of, the strategic growth of a social organisation.
Why us, now? Kineara is going through exciting changes as we rapidly expand our service user base and are opening up new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters or those living in temporary accommodation, working in partnership with housing services, private landlords, local authorities, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused team that takes care of each other.
Why you? You are motivated by seeing people who have experienced marginalisation or vulnerability thrive and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working towards joint and shared ambitions.
Key Responsibilities
Communications & PR
- Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s presence across its wide audiences and expand its fundraising potential
- Manage digital content strategy for Kineara, including producing short from video content, promotional videos, infographics, interviews, thought leadership, impact storytelling, case studies etc. to grow Kineara’s digital and social media footprint
- Work collaboratively with practitioners and the housing projects manager to regularly develop and publish information sheets, resources and content on Kineara’s website
- Plan and manage campaigns and petitions that influence policy and shape key decisions affecting our client group
- Ensure consistent implementation of Kineara’s brand messaging across all organisational engagements, campaigns, and materials, in alignment with Kineara’s identity, mission, vision, and core values.
- Develop and maintain strong relationships with journalists, editors, and media outlets to proactively promote Kineara’s work, including identifying relevant media opportunities, pitching compelling stories, responding to media inquiries
- Work closely with IT and business managers to ensure smooth running of internal communications
- Maintain and expand Kineara’s website and its functionality to meet the growing needs of the organisation
Fundraising
- Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work
- Contribute to grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable
- Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations.
Impact
- Work closely with Operations Manager and practitioners to embed outcomes, utilise and optimise frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services
- Utilise CRM software such as Advice Pro to generate data-driven impact analysis and develop evidence-based communications materials for donors, funders and stakeholders
- Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders.
Business
- Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT)
Person Specification
With a strong alignment with Kineara’s values, you will be:
- An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders.
- Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
- Passionate about addressing poverty and inequality, and commitment to equality and diversity
- A self-starter and a team player, with a flair for building relationships.
- A creative communicator with a strong awareness of current and emerging trends in the charity communications sector, who proactively develops innovative and effective ways to communicate charitable causes, drive engagement, and inspire support.
- Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed.
- Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
- Analytical and reflective, but with excellent time management and ability to work under pressure.
Experience and Skills
We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
- Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
- Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach.
- Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
- Developing brands and brand awareness in line with organisational objectives
- Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact.
- Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
- Creating and executing community, outreach and fundraising events.
- Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
- Ability to put together and manage project budgets.
- Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups
- Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools
- Managing communications/fundraising officers and external consultants
How to apply
To apply for the role, please send an up-to-date CV and a cover letter (up to two pages). Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:
- Why you wish to apply for this role
- Your relevant experience, knowledge and skills, based on the person specification above.
- What other qualities you have that you could bring to the role
Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along.
Breaking barriers to secure housing, education and employment
Volunteer Centre Hackney is a thriving charity (annual income circa £1.1m, with 29 paid staff) providing volunteering infrastructure to the voluntary sector across the City of London and the London borough of Hackney. We support over 1500 residents a year to realise their skills and passions through volunteering and social action, and to share these for the benefit of others. We also provide volunteering resource, and advice and guidance on best practice in volunteer management, to hundreds of charities and community organisations.
Through our specialist programmes, our impact on the lives of residents is huge. We match volunteers to housebound residents to help them engage with communities and leave their homes; we provide long term personalised support to people with mental health conditions and learning disabilities to help them volunteer and find paid jobs; we support patients to deliver hundreds of their own activities and peer support groups at GP practices across City and Hackney; and in partnership with Public Health, we support over 250 Community Health Champions to share vital health messaging with their own diverse communities.
This is a hands-on and strategic role for an experienced fundraiser who thrives in a small to medium sized charity environment. You will have autonomy to develop a whole new fundraising strategy, utilising diverse fundraising methods, and building and developing new project ideas and partnerships. You will lead on income generation primarily through sourcing and applying to multiple trusts and foundations, but diversified by building new corporate partnerships, community campaigns and individual giving. You will build authentic relationships with funders and supporters, and together with VCH colleagues, will identify new programme models as ways to generate income. You will contribute to the development and production of compelling stories, evidence and marketing and build and maintain the infrastructure needed to track and achieve progress against annual income targets.
Post holders need to have excellent communication skills, to represent the charity in writing and in person. You must be enthusiastic, self-motivating and confident to work primarily alone, but also able to engage and collaborate with staff from across the organisation to share information and impact evidence to support your role. If you are successful in securing funding there will be the potential to recruit additional support, and for you to become the Head of Fundraising of a small team.
We’ve been inspiring, developing, and supporting communities since 1997. We’re here to help you make a difference as a volunteer.



The client requests no contact from agencies or media sales.
Join RUHX – Be part of something extra extraordinary.
At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.
RUHX are seeking a motivated and collaborative Charity Impact Manager to lead our internal grants programme and ensure that charitable funds deliver measurable impact for patients, families and staff.
You will play a key role in implementing our new grant‑making system to strengthen monitoring, compliance, approvals and financial forecasting across all restricted and unrestricted funds. Working closely with clinical, operational and fundraising teams, you will help shape a strong pipeline of strategically aligned projects and support the delivery of donor‑funded initiatives, including restricted grants and major donor commitments.
This is an exciting opportunity for someone with strong analytical skills, excellent relationship‑building capability, and a passion for improving patient and staff experience through effective, transparent and high‑impact charitable investment.
Main duties of the job
No two days in our team are the same. In this role you will spilt your time working onsite in the office in Bath, so that you can meet clinical colleagues across the hospital, with opportunities to work flexibly from home. You will have a varied role which involves managing a wide range of duties and tasks including.
- Lead the RUHX internal grants process, ensuring all charitable expenditure is compliant and aligned to strategic priorities and donor intent.
- Support the implementation and management of a new grant‑making system that tracks assessments, approvals, expenditure, commitments and fund forecasting.
- Build strong relationships with RUH teams to encourage and support high‑quality, high‑impact grant applications.
- Work with the Development Team to deliver and monitor donor‑funded and restricted‑grant projects, ensuring accurate reporting for stewardship.
- Lead impact measurement and evaluation across all funded projects, producing clear and engaging reports for governance and donors.
- Monitor fund utilisation, project progress and risks, providing regular updates to senior leadership and the Charities Committee.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Impact and Evaluation Manager
Reporting To: Senior Impact and Insights Manager
Salary Range: £37,000 - £39,000
Contract Type: Permanent
Location: London/ Sheffield Hybrid Working
Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
The Impact and Evaluation Manager plays a key role in ensuring (FELIX) can robustly measure, evaluate and communicate the social and environmental impact of its work. The role supports an evidence-based culture across the organisation, embedding evaluation and learning into service development and delivery.
Working with colleagues across (FELIX) and its network, you will lead qualitative and quantitative research and evaluation projects, generating insights that inform service improvement, fundraising and public affairs. You will ensure that impact evidence is translated into clear, engaging outputs for internal and external audiences, helping to build compelling narratives about the difference FareShare makes. Ultimately, this work supports FareShare’s mission to deliver more food to charities and community groups across the UK.
Duties & Responsibilities
- Lead the development and ongoing refinement of FareShare’s Theory of Change and Impact & Evaluation frameworks, ensuring they remain relevant and are embedded in impact measurement and evaluation activity
- Design and deliver impact measurement tools and evaluation projects that generate robust evidence on [Felix’s] social and environmental impact, including surveys, research studies and external evaluations.
- Analyse and interpret impact data and research findings, producing clear, accessible reports and insights for internal and external stakeholders, including producing the Annual Impact Report and Internal Stats House.
- Work collaboratively across FareShare teams and with Regional Partners to implement impact measurement approaches, support evidence-informed decision making, and strengthen the organisation’s approach to measuring and communicating impact.
- Manage research activity and partnerships, including coordinating external evaluations, engaging academic partners, supporting evidence for policy and public affairs work, and line managing the Impact and Insights Officer.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



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Background and Contract
This is a role that promises good growth potential, with the chance to work across multiple geographies. The position of Junior Impact Analyst, at Bridges Outcomes, will support education projects funded by Sustainable Development Goals Outcomes Fund (SDG OF).
Reporting to the Operational lead, the primary focus of this position will be the successful delivery of the Sierra Leone Early Childhood Education (SLECE), the Rwanda Early Childhood, and South African Early Childhood initiatives. However, we also anticipate this role to support our work in the Ghana Education Outcomes Programme (GEOP), leveraging overlapping themes and collaborative opportunities across these impactful projects.
You will contribute to programme performance, data quality and evidence generation across initiatives in Sierra Leone, Rwanda, South Africa and Ghana. Across all programmes, we work with a mix of national and international NGOs.
Sierra Leone Early Childhood Education (SL ECE)
A national initiative focused on expanding safe community‑based centres, improving access and attendance, strengthening structural and process quality, and enhancing holistic child development outcomes. Delivery is implemented through multiple lots with NGO partners. The programme is currently in implementation and runs from 2026 to 2029.
Rwanda Early Childhood Education Programme
Launched in 2026, this four‑year programme focuses on strengthening early childhood development outcomes through evidence‑driven delivery and performance management.
South Africa Early Childhood Programme
Initiated in 2026, this three‑year programme supports improvements in early learning quality and access through partnerships with national and international NGOs.
Ghana Education Outcomes Programme (GEOP)
Supporting the government’s GALOP strategy through outcomes‑based delivery across rural districts and major urban centres. The programme includes an Accelerated Learning Programme for out‑of‑school children and a Mainstream School Improvement Programme. Implementation runs from 2023 to 2026.
For more details visit Bridges Outcomes Partnerships website
Role Purpose
The Junior Impact Analyst will be accountable for:
· Providing hands‑on Monitoring, Evaluation and Learning (MEL) guidance to in‑country delivery partners (national and international NGOs), ensuring practical, context‑appropriate monitoring systems that drive performance improvement.
· Coordinating closely with delivery partners to track milestones, validate outcome achievements, and ensure timely submission of evidence required by the Outcomes Fund commissioner.
· Enhancing the data capabilities of delivery partners, with a strategic emphasis on effective decision-making.
· Developing practical performance‑management tools and forecasting models that help anticipate delivery risks and guide course‑correction.
· Creating and disseminating actionable insights and learnings to support delivery partners and internal teams, emphasizing strategic problem-solving to enhance outcomes.
· Ensuring that delivery partners within the programme adopt data-driven approaches to continuously refine and improve service delivery.
· Leading and standardizing data analysis efforts across programmes, driving improvements in services, systems, and processes through collaborative work with the team.
· Spearheading the development of templates and process frameworks that empower delivery partners to achieve operational excellence.
· Overseeing and fulfilling comprehensive reporting requirements, including the preparation of impact assessments and reports for commissioners and the board.
· Ensuring MEL systems meet programme‑level compliance requirements, including data quality assurance, verification readiness, and alignment with commissioner standards.
· Strategically supporting financial processes by overseeing invoicing and budgeting to enhance financial efficiency and sustainability of projects.
Key responsibilities
Delivery Impact
· Co‑develop MEL frameworks with delivery partners, ensuring indicators, tools, and data flows are realistic for community‑level implementation and aligned with programme outcomes
· Facilitate collaboration among data analyst teams from delivery partners to proactively address challenges and co-create solutions aimed at enhancing service delivery
· Follow up with delivery partners on activity completion, milestone progress, and evidence submission, ensuring timely and accurate reporting into programme systems.
Process Improvement
· Lead strategic initiatives to enhance team efficiency and effectiveness.
· Refine and adapt existing working files and tools to optimize usability and performance, while evaluating current practices and identifying opportunities for substantial improvements.
· Identify opportunities for process automation and improving utilisation of management data
· Strengthen MEL processes within delivery partners, including data collection protocols, field supervision routines, and feedback loops for continuous improvement.
Data Analysis
· Deliver high-quality statistical analysis and comprehensive impact reports to engage diverse stakeholders and provide meaningful insights that include short, medium, and long-term projections for enhanced programme impact.
· Ensure the relevance and effectiveness of data dashboards by integrating early warning systems to highlight priority areas for action.
· Translate data into practical performance insights for delivery partners, highlighting operational bottlenecks and recommending corrective action
· Provide mentorship and strategic oversight to M&E teams within delivery partners, ensuring the effective completion of roles and responsibilities.
· Maintain meticulous attention to detail and ensure high standards of grammar and accuracy in all documentation.
Data Integrity
· Collate and update volumetric and programme data and systems, continually developing and refining data collection processes.
· Strengthen data reliability by enhancing data flow from beneficiaries through to final reporting.
· Conduct periodic data quality checks with in‑country CSO teams, ensuring accuracy of field‑level data and alignment with verification requirements
· Ensure compliance with data protection legislations when retaining and sharing information.
· Identify opportunities for process automation and ease of access to information.
Impact Presentation
· Deliver consistent, aggregated representations of project performance against targets, ensuring clear and compelling presentations.
· Partner closely with the Programme Director and Manager to create and deliver engaging and accurate programme outcome presentations.
· Tailor communication to suit varied audiences, including formal presentations for high-level stakeholders.
Relationship Management
· Collaborate with Analyst colleagues to streamline data processes, minimizing manual interventions where possible.
· Build strong working relationships with in‑country CSO teams, providing supportive, capacity‑building engagement that strengthens MEL practice and operational delivery
· Work collaboratively with finance and investment teams to monitor programme invoicing and maintain awareness of the intersection between outcome achievement and the financial status of the project.
· Actively contribute to stakeholder meetings and forums, demonstrating focus and attentiveness to discussions
· Support the Operations Lead and Senior Impact Analyst in ensuring delivery partners meet commissioner compliance requirements, including documentation, evidence standards, and reporting timelines.
Experience, Skills & Abilities
To take on the above responsibilities, we will be looking for you to demonstrate strengths in the following competencies:
· 1 to 2 years relevant post-graduate professional experience in education, international development, consulting, or similar sectors.
· Curious and Inquisitive: You crave knowledge and consistently seek learning opportunities. You look for patterns and ask questions that nobody else has thought to ask.
· MEL and Analytical Skills: Demonstrated experience designing or implementing MEL systems, analysing programme data, and generating insights that inform operational decision‑making
· Problem Solving: You can make sense of something complex and recommend practical solutions.
· Adaptable: You can adapt easily to changes in work. You are flexible and act as an advocate for change.
· Communication: You can confidently communicate your ideas verbally and in writing. You can simplify complexities and adapt your communication so others can understand.
· Autonomy: You take ownership of your tasks and can plan and manage your own time to achieve them.
· Relationship Building and Teamwork: You can build credible and trusting relationships internally and externally, including with people from different cultures and backgrounds.
· Attention to Detail: You are detail-focused and ensure the work you produce is accurate and of a high quality.
· IT and Data Analytic Skills: You have a strong working knowledge and understanding of Word, Excel and PowerPoint, and you embrace the opportunity to learn new IT applications.
· Experience working directly with in‑country civil society organisations (not only HQ‑based teams), ideally in education, early childhood development, or community‑based programming
· Experience supporting performance management processes—tracking milestones, monitoring delivery progress, and coordinating with partners to resolve delivery challenges.
· Strong organisational skills with the ability to manage multiple workstreams, follow up on partner deliverables, and maintain compliance with funder requirements.
· Previous Power BI experience would be advantageous.
· Ability and desire to travel to Sierra Leone and similar contexts.
Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training. All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.
Data Protection Commitment
As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.
Benefits
To reward your hard work and dedication, we offer a competitive salary package and exceptional opportunities for growth, working alongside a global team of market leaders in outcome-based contracts.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme
• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources
• We also offer Private Medical Insurance on successful completion of your probation period
• You will be able to access Learning and development opportunities
Application process/next steps
Please click on the link to direct you to the Applied platform, where all our applications are managed. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. Applications will be reviewed on a rolling basis, so we encourage you to apply early. We may close the vacancy before the closing date if sufficient suitable applications are received.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Centre 404 is looking for an experienced and ambitious Fundraising & Engagement Manager to lead and grow our fundraising and engagement activity—helping us provide vital support to people with learning disabilities and their families.
You will oversee the development and delivery of innovative fundraising initiatives, donor stewardship, and engagement campaigns, ensuring sustainable growth and increased visibility for the organisation. As an expert in your field, you will work collaboratively across teams and with external partners, to champion Centre 404’s mission within local communities and beyond.
About the Role
This is an exciting opportunity to take ownership of Centre 404’s fundraising strategy and drive innovative approaches across individual giving, corporate partnerships, trusts and foundations, and community fundraising. You will play a key role in shaping our income generation, increasing our visibility, and maximising our impact.
Key Responsibilities
- Lead Fundraising Strategy - develop and deliver a dynamic fundraising strategy across multiple income streams. Identify new opportunities and drive year‑on‑year income growth.
- Engage & Inspire Supporters - build strong relationships with donors, corporate partners, and local communities. Create compelling fundraising campaigns, events, and cases for support. Nurture long‑term supporter loyalty, including legacy and in‑memory giving.
- Secure Grants & Manage Bids - research and secure funding from trusts and foundations. Monitor reporting requirements and maintain excellent funder relationships.
- Grow Community & Corporate Partnerships - network widely to raise Centre 404’s profile. Secure financial support, gifts in kind and employee engagement. Support individuals and teams to succeed in their own fundraising efforts.
- Strengthen Communications & Impact - work with the Communications Team to create engaging digital content and newsletters. Champion consistent, mission‑driven messaging across all platforms.
- Lead with Purpose - Embed a fundraising culture across the organisation. Implement a CRM system to manager data effectively. Contribute to organisational strategy as a member of the management team.
About You
- Substantial experience in fundraising from at least one of the following: trusts and foundations, corporates or individual giving.
- Substantial understanding of charity sector regulations, compliance requirements, and ethical fundraising standards.
- Knowledge of donor stewardship and supporter engagement strategies.
- A track record of achieving and exceeding fundraising targets.
- Strong communication skills with the ability to craft persuasive proposals and campaigns.
- Excellent project management, data monitoring, and CRM experience.
- A proactive, innovative mindset and a commitment to equality, diversity, and inclusion.
Centre 404 is a warm, values‑driven organisation with a rich history of supporting people with learning disabilities for over 70 years. We are collaborative, ambitious, and committed to creating life‑changing impact for families across North London. We will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to a relevant DBS check, proof of eligibility to work in the UK and satisfactory references covering a five year period.
We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the job description and person specification in your statement and explain how you meet the criteria.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Charitable Impact
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job Sumnmary for Director of Charitable Impact
As the Executive Director of Charitable Impact at Bowel Cancer UK, you will play a pivotal role in driving forward our mission: ensuring that everyone with bowel cancer is diagnosed at the earliest stages, receives the best possible care and that more people survive the disease and thrive beyond their diagnosis.
You will lead the charity’s research programmes, policy and influencing, patient services, healthcare professional education, and health information functions. You will ensure these programmes deliver measurable impact on early diagnosis, equity of access, and better outcomes for people with bowel cancer, particularly focusing on reducing health inequalities and addressing the growing incidence of bowel cancer in people under 50.
Working closely with the Strategy & Insight unit, you will embed robust evaluation and evidence into all our work and lead the development of new patient-facing services and digital innovations – including the use of AI – to expand our reach and improve outcomes.
You will bring strategic vision, sector expertise, and an inclusive, collaborative leadership style, guiding a team of around 40 passionate professionals to maximise Bowel Cancer UK’s charitable impact across the UK.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Location: MSSC, National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross er annum, depending on experience
Closing Date: Monday 6 April 2026
Assessment Day: Monday 13 April 2026 at NSC
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.
The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements
- Experience of leading the development and maintenance of digital volunteer management/ communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience of delivering a first-class service to clients or customers
- Experience developing processes which are targeted at both internal and external audiences
- Experience of managing or supervising a large team
- Experience of leading projects manging change with various stakeholders
Desirable
- Experience of managing or supervising a team based remotely
- Experience of using Microsoft Forms and Power Automate or similar systems
- Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
- A strong understanding of the voluntary and community sector, ideally within the youth sector
- Experience of working with volunteers and the knowledge of how to ensure they are supported
- Experience of empowering a team to deliver a first-class customer service
- Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year.
We’re looking for an experienced Training School Manager to lead our STS function. You’ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice.
As an experienced leader, you’ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You’ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team.
You’ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You’ll work to understand training and development needs, ensuing joined up learning design and delivery.
If you’re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you.
Contract terms:
- £47,000 - £51,000 per annum, plus benefits
- Permanent
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Homebased contract
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
- This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required.
What you'll do:
- Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision
- Set and uphold standards of training delivery and facilitation across the Samaritans Training School
- Manage a high-preforming training team
- Support, coach and develop trainers to address skills gaps and drive continuous improvement
- Schedule training courses balancing trainer availability and resource
- Monitor and quality assess service delivery of training courses, using performance data and insight
- Ensure training delivery is in line with best practice
- Build strong relationships with staff, volunteers and other stakeholders
What you’ll bring:
- Proven experience leading the operational delivery of learning or onboarding training programmes
- Experience of leading the delivery of virtual training
- Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form
- Ability to write clear and concise reports and presentations
- Ability to manage multiple systems
- Experience in building rotas and scheduling
- Experience in managing, leading and developing a high performing team
- Strong customer service and stakeholder management skills, with the ability to build strong working relationships
- A training or facilitation qualification (desirable)
- Experience working with or managing volunteers, or within the charity sector (desirable)
Please see Job Description and Person Specification
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
Applications close: Sunday 12th April 2026.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.







