Recruiting for a Support Worker to join our Mental Health Service in Lambeth!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Lambeth Mental Health Floating Support is a service for adults, in any type of tenure, who have medium and/or complex mental health support needs. Support is provided for customers to maintain - or prevent the loss of - their accommodation and/or independence, to enable a move from supported accommodation to more independent living, to enable discharge from hospital or to prevent hospital admission. The service is available to customers from 9am to 5pm, Monday to Friday.

Job Overview:
We are looking for someone with an inspiring and creative personality to work as part of a team within the Lambeth Mental Health Floating Support Service. You will work with clients diagnosed with a mental health condition and living within the borough of Lambeth in their own homes.

The role of the Support Worker is to enable our customers to develop greater independence and fulfilling lives. As part of your role you will be required to oversee all support planning, updating risk management plans, and see customers on a weekly basis.

Enabling customers to improve their overall well being, through maintaining good physical and mental health, motivating customers to part take in social activity, and supporting customers to identify goals to improve their quality of life. Ensuring customers have applied for the correct benefits; customers are managing their rent and bills, and maintaining their home to a good standard.

Applicants require a good standard of English and Maths, and established IT skills in the workplace, to support the multiply IT systems we use within the organisation. We are looking for staff members who are motivated and keen to positively engage with our customers.

Key Responsibilities:
- To offer specialist support to a caseload of people within the locality focused on enabling people to address practical, social & emotional issues, including benefit advice, housing advice & social inclusion
- Joint working cases with mental health professionals and social workers within the localities
- Supporting people in the community to increase their independence and social functioning; including accompanying to community activities and graded exposure
- Signposting people to other community services to best meet their need.
- Identify local community resources that would benefit people
- Completing referrals
- Safeguarding is everybody's responsibility; raising alerts within the locality and supporting the investigation / information gathering as required
- Participate in a locality team, providing mutual support to colleagues
- Participating in a weekly casework management meeting, including discussing people seen for initial conversations, clients of concern, safeguarding cases
- Ensuring timely recording on Inform records for caseload of people
- Other administrative work including writing letters, emails and associated casework
- Participating in the service duty rota
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:

- Good understanding of key skills required to support customers with Mental Health difficulties
- Ability to listen and learn within the role
- Develop a flexible way of working, responding to demands and challenges of the role
- Develop good working relationships with your colleagues within Look Ahead and external Partners
- Ability to learn and use multiply IT systems
- Work in an efficient and effective way to achieve a high standard of outcome
- Good understanding of staff boundaries
- Ability to motivate and inspire to achieve a good outcome with your customers
- Create good working relationships, be approachable and reliable

Skills, Knowledge and Experience:
Essential:
- Experience of working in Mental Health Services
- Good Standard of English and Maths
- Good IT skills
- Good Listening and Communication skills
- Good organisational skills
- Ability to learn and develop with your role

Desirable:
- Leadership role/ position of responsibility
- Knowledge of mental health medication
- Experience of accommodation based services/ housing management.
- Experience of working with multi disciplinary teams

For the full job description, please visit the Look Ahead website.

Do you want to make a real difference to older people in East London?  This is a wide-ranging, customer-facing role to support people with dementia who have just been diagnosed, and their carers, to live as well as they can.

We are looking for an experienced, empathetic Support  and Groups Worker who can use their existing skills and develop new ones working with customers on a one to one and groups basis as part of a small, forward thinking, professional team.

The role will involve supporting existing Zoom Groups, re-starting our face to face peer support sessions, outreach, and one to one contact with clients, including managing your own caseload.

Strong written and verbal communications skills are required, as well as the ability to use online conferencing programmes, and the confidence to work with people from very diverse backgrounds.

Applicants should submit a cv and covering letter explaining how they meet the person specification in the Job Description.

Creative Support is a national, fast growing, not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking for a Support Worker to join our established staff teams at our Bowstone Rise and Radcliffe Road services in Bolton.

We are looking for a motivated and enthusiastic individual who is committed to providing person centred support and care to people with autism spectrum conditions and additional needs. The role requires you to possess strong communication skills, the ability to speak Gujarati is welcome though not essential to this role.

It is expected that you will work flexibly, including evenings and weekends, to meet the needs of the service. Being a car driver is essential for this role.

Support Worker Duties:

Providing respectful personal care, practical and emotional support to service users
Supporting service users to develop independent living skills and community inclusion
Managing behaviour which challenges services in line with training you will receive

This unique opportunity will provide you with an environment that encourages personal and professional development. After successful completion of the probationary period, you will automatically be enrolled in the NVQ level 3 Health and Social Care Diploma and you will receive on-going training to best meet the needs of the service users. Exempt from section 7 2e of the SDA.

Creative Support is a national, expanding not-for-profit organisation providing support to individuals with a wide range of care needs. Our services provide responsive and person centered care which is specific to the needs of the individual. The key to achieving this quality of support is by having a staff workforce that is hardworking and committed to ensuring the best possible quality of life and independence for those we provide this care for.

We require a person centred, passionate and motivated Senior Support Worker to work across two of our Autism Specific Services based in Bolton.  You will be required to provide direct support for service users with complex needs, autistic spectrum conditions and learning disabilities.

You will be warm, motivated, energetic, with excellent communication and interpersonal skills.  You will understand the needs of individuals with Autism and how to support staff working in these environments. You will be committed to developing creative approaches and solutions to difficulties in a positive and empathic way.  You will have a professional approach to work and our service users at all times and you will see yourself as an ambassador of the organisation you work in.  

You will be highly organised and interested in managing rotas and supervisions. You will oversee the enrolment and completion of training for staff, maintain accurate records for invoicing purposes and ensure that all service user records are an accurate reflection of the support provided.  You will understand the importance of working professionally and collaboratively with families and other professionals.  

You will have a person-centred approach in the support you provide to the tenants, and you will ensure this is implemented across the staff team with a focus on inclusion within the community, wellbeing and personal development. You will have experience and knowledge in Autism and approaches to supporting individuals on the Autistic Spectrum.

Prior experience working in a support worker role and of supervising staff is essential. You will need relevant qualifications such as an NVQ/QCF Diploma in Health and Social Care level 2 or 3. We provide full, accredited training courses in areas such as understanding autism and communication approaches. 

Recruiting for a Specialist Behavioural Support Worker to join our Service in Hertfordshire!

£20,135 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
Specialist Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

The Knebworth Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person

Key Responsibilities:
- Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities,, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
- Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
- Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
- Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
- Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
- Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
- Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
- Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;
- Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;
- Supporting the customer with personal care;
- Reporting any observations relating to customer welfare;
- Maintaining records as required at the project;
- Participating in team meetings/reviews, support planning, risk management and the general development of the service;
- Undertaking any other duties as requested by management

As we have other support services locally, we may also require you to undertake support duties at other locations, subject to agreement at interview stage. As we have other support services locally, we may also require you to undertake support duties at other locations, subject to agreement at interview stage.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
- Driving licence and a willingness to drive as part of support duties

Desirable:
- Experience of facilitating creative activities for vulnerable adults

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting 2 x Enhanced Support Workers to join our Homelessness & Complex Needs service based in Tower Hamlets!

GBP 11,500 for 20 hours per week and 23,000 per annum for 40 hours per week, both on 12 month FTCs, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Tower Hamlets Community Intervention Service (THCIS) is a flexible floating support service that accepts both self and partner agency referrals. THCIS has the capacity to support up to 106 high to medium needs customers with a range of complex requirements; including those with mental health diagnoses, drug and alcohol addictions, survivors of domestic abuse and those with housing needs. The service operates Monday to Friday 8am - 6:30pm.

Job Overview:

We are recruiting for Enhanced Support Workers to join our floating support service in Tower Hamlets. The post holder will be responsible for a caseload of up to 20 customers living across the borough of Tower Hamlets. The customers have diverse range of medium to high needs including mental health needs, homelessness, survivors of domestic abuse and those with drug and alcohol misuse. The successful candidate will be expected to creatively engage with customers in the community and work collaboratively with a range of partner agencies such as Tower Hamlets housing departments, Drug and alcohol services, Domestic abuse services and CMHT's to meet customer needs.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Develop knowledge around the local mental health system to ensure customers receive the best treatment available
- Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Support Worker to join our Homelessness and Complex Needs Service in Southwark!

GBP 22,360 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This is a 12 month Fixed Term Contract until 31st March 2022.

Joe Richards House, a purpose-built 42-bed hostel on Queens Road, Peckham, is designed to meet the immediate and longer term needs of men and women who are homeless and may have extensive additional needs including mental health, substance misuse and physical health. Customers vary greatly in age and background, with many coming from marginalised groups. The service uses a core and cluster model: 30 of the rooms are bedsits with ensuites and kitchenette facilities, and 12 are assessment rooms.

Job Overview:
To enable vulnerable people with complex needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. To work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers to move on from the service through their identified move on pathway liaising with Southwark Council and Clearing House
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
- Encourage and enable customers to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Engage in learning and development activity to increase knowledge and skills
- Ability to defuse challenging behaviour with awareness of personal safety
- Shift leading including allocation of daily tasks, completing a through handover to the next shift, detailing customers of concern, incidents and hand over of petty cash
- Carry out security duties to ensure the safety of the customers and premises including patrols of the building and monitoring CCTV
- Adhere to Look Ahead's Policies and Procedures
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Project Worker - Young People's Services​

Are you passionate about supporting young people into independence? Do you have the energy, aptitude and personal qualities which will encourage and coach our residents into developing life skills and support them to manage living independently? Then read on.

We currently have a really exciting opportunity for you to join us in Royal Borough of Greenwich.  Working in a supported accommodation setting, you will provide a safe and nurturing environment young people based across multi-sites within the borough.As a Project worker your responsibilities will also involve you developing, supporting and motivating the young people we house.

We run services that are creative, responsive and that provide a foundation which empowers our young people to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen.

So if you think you have what it takes, especially if you have experience of working with young people in a YOS or Children's Residential Services, then we would love to hear from you.  Applicants must have relevant experience of key working in an accommodation based setting. 

Closing date for applications:  14th April 2021 (at Midnight)

Interviews being held on: 22nd April 2021

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and are IIP Silver accredited.

Recruiting a Support Worker to join our Mental Health service based in Richmond!

GBP 22,360 per annum, 37.5 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Richmond Mental Health Accommodation Pathway supports people with complex and varying mental health illnesses living in the Borough of Richmond. We are currently recruiting for a Support worker to be based in the High Support Service in Teddington, part of the Richmond MHAP group of services. There are currently 12 customers living with a range of mental health conditions and complex conditions such as drug and alcohol misuse. Day to day duties include, but not limited to: developing and support customers to achieve recovery goals and reduce risks, support with medication, developing group activities, supporting with appointments, getting people ready to live on their own in the community.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/ Contract Manager. Creatively working to engage with customers.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Support Worker Responsibilities:

The Alzheimer’s Society Dementia Support service involves dedicated members of staff giving one to one support, information and guidance to people with dementia or their carers and wider family or friends, to help people understand dementia, cope with day to day living with dementia and prepare for the future.

We are looking for an exceptional individual to join our vibrant, passionate, and friendly support service in Wakefield and Five Towns.

As a Dementia Support Worker you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home, at service offices or at other locations, face to face, by phone, letter or email. You will also assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.

Support Worker Requirements:

We are looking for an individual who possess NVQ level 3 (or equivalent) with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Dementia Support Worker
Location: Wakefield and Five Towns
Contract type: Permanent
Hours: Full time, 28 or 35 hours per week
Salary: £20,363 - £21,603 (full time) £16,290.40 - £17,282.40 (part time) actual per annum depending on skills and experience

Closing Date: 15 April 2021
Interview Date: 29 and 30 April (via Zoom)

You may have experience of the following: Dementia Support Worker, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

Ref: 98157

Recruiting for BankSupport Workers to join our service based in Kent!

GBP 10.85 per hour, 0 hours per week, Pension schemes avaliable

Job Overview:

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

Key Responsibilities:

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting a Waking Night Support Worker to join our Young Peoples service based in Hounslow!

GBP 16,770 per annum, 30 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Key Responsibilities:

- Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
- Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
- Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
- Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
- Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
- To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Housing Lead Specialist Support Worker to join our Homelessness and Complex Needs Service in Tower Hamlets!

GBP 23,500 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
Hackney Road Project provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

Hackney Road Project implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. Post holders will deliver trauma informed and asset based support to a caseload of up to 6 service users with needs aligned to their specialism - caseload is subject to change depending on the service needs.

Key Responsibilities:
- Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
- Leading on Move on
- Leading on care packages and transition plans for customers when exiting the service
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- To uphold all health and safety responsibilities within relevant policies and local protocols

Person Specification
- Embraces a Psychologically Informed approach
- Is capable of maintaining unconditional positive regard
- Views challenging behaviour as a support need
- A strong specialist support worker with excellent interpersonal skills
- At ease in directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
- Drives change, enjoys dynamic diverse environments and demonstrates entrepreneurialism, creativity and innovation
- Demonstrates significant confidence and high levels of self-esteem
- Demonstrates significant levels of emotional resilience and a positive attitude

Essential:
- Up to NVQ Level 3 or equivalent in a relevant area (e.g. psychology, Health and Social Care, Mental Health) OR experience in the social care/charity sector
- Experience building and develop strong professional partnerships with external providers aligned to their specialism

For the full job description, please visit the Look Ahead website.

Recruiting a Support Worker to join our Homelessness and Complex Needs service based in Southwark!

GBP 22,568 per annum, 40 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Manor Place Hostel and David Barker House, provide supported housing for individuals with a history of homelessness and complex needs. This vary from ex-offending, substance misuse, mental health, domestic violence, etc. Manor place Hostel is a service which accommodates 34 woman with various complex needs including primarily mental health, substance misuse and domestic violence. David baker House accommodates 45 males with various complex needs of support including mainly ex offending, mental health and substance misuse. Both services provide 24/7 support helping customers with their day to day life's skills and supporting them towards independent living. Many of our customers come from a background of homelessness making their trust in the people and professionals very low. The majority of our customers have complex needs and a dual-diagnosis, meaning that they are struggling with more than one of the criteria previously mentioned. The two hostels are based near Southwark and Kennington Station with a workable distance between both.

Job Overview:

To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.
As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.
You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.