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Page 7 of 17
Remote
£27,251.95 pro rata
Part-time (28 hours - Monday-Thursday)
Contract (12 months)
Job description

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

  • Onboarding new Members (service users), understanding their needs, and providing tailored support.
  • Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

You will have access to our Employee Assistance Programme throughout your employment.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

Application resources
Application Instructions

• Applications close: Thursday 15th January 2026

• Short-Listing: Friday 16th January

• Online Interviews (via MS Teams): Week commencing 19th & 26th January


Posted by
The Ripple Pond View profile Organisation type Registered Charity Company size 1 - 5

Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans

The Ripple Pond logo Play
1705659069143.jpgfamily-veterans.jpg1695218173458.jpg
Posted on: 23 December 2025
Closing date: 15 January 2026 at 00:00
Job ref: TRP/MSA/2026
Tags: Administration, Advice / Information, Social Care / Development, Advocacy, Volunteering Management, Customer Service, Counselling, Operations, CRM, Customer support, Domestic Violence / Abuse, Mental Health, Mentoring / Coaching, Safeguarding, Wellbeing

The client requests no contact from agencies or media sales.