About Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community centres in the City of Worcester providing crucial facilities for community use, activities and services, empowering people of all ages. We deliver a wide range of services that make a difference to the daily lives of people in our communities including the socially isolated, the lonely, victims of domestic abuse and the wider community.

We aim to be at the centre of thriving communities and for our centres to be the hub of community activity to achieve our vision of Bringing People Together. 

This is your opportunity to be part of a dynamic team helping the Trust achieve ambitious plans for growth.

The Role

Worcester Community Trust is looking to appoint a Service Manger to lead on our Wellbeing Projects which aim to provide support services to socially isolated and vulnerable people in our communities.

This role will manage three main wellbeing services; the Community Connectors Project, the PLUS (People Like Us) Service and the Snack and Chat project.

These services provide both 1 to 1 and small group support and activities to reduce loneliness and isolation and improve feelings of wellbeing. We bring people together to create peer support networks and to connect people to mainstream professional services, supporting them to become volunteers and invest back into the local community.

Essential criteria:

• Minimum of 3 years’ experience in managing multiple projects within health and wellbeing services with proven ability to deliver against a range of outcomes
• Experience of managing contracts and SLA’s including performance, compliance, and quality
• Excellent organisational skills with an ability to manage multiple work streams and funder requirements
• An understanding of the complex issues presented by individuals affected by poor health, wellbeing, and loneliness

For a full job description and an application form please visit our website or download below.

Deadline for receipt of completed applications is 09.00am on 8th December 2020

Interviews will be held on 16th December 2020

This is an exciting opportunity to work with  a well-established charity which is growing and expanding its services.

Working closely with the trustees, the director and a team of committed staff, the consultant or consultants will develop a strategic plan to address the continuity and expansion of our legal services for the next three years. Successful performance of this task could lead to an employee position as LESAS coordinator (dependent on funding).

Deliverables
To develop and partly implement a three year “Strategic Plan” to help us to improve our legal services, give them continuity and expand the provision of our advice to support our beneficiaries and the organisation’s sustainability. It is envisaged that the plan will include:

1. Fundraising and other sources of income strategy
2. Partnerships development strategy
3. Registration with OISC or alternatives
4. Staff recruitment strategy
5. Pro-bono and volunteers strategy
6. Areas of work strategy
    

1. Funding and other sources of income

• Identity funders, develop proposals and contribute to secure funding from a diverse range of donors.
• Identify other sources of income including opportunities for charging for our services and/or obtaining a Legal Aid contract.
   

1. Relationships

• Develop a strategy to build and develop partnerships and relationships with other organisations and identify the organisations we could partner with.
   

1. Registration with OISC or alternatives
    

• Consider registration of LAH with the Office of the Immigration Service Commissioner (OISC) and perform the registration.
•  Alternatively, or in addition to the registration with OISC, to explore LAH operating as a Not an SRA regulated practice.
   

1. Staff Recruitment Strategy
    

• Develop a strategy to assist us to recruit paid staff for the provision of our services.

1. Pro-bono and volunteer strategy
    

• Develop and begin to implement a strategy to assist us to recruit volunteers to help us with the provision of our services as well as to prepare policies and procedures to help us to manage volunteers effectively.

1. Areas of work Strategy

• Identify those areas of law in which we should be providing advice.

Timelines

Short Term:

• Within the first four weeks of the consultancy to prepare and to present the Strategic Plan.

Long Term

• Immediately after the Strategic Plan has been approved start dealing with its implementation with priorities as directed by the LESAS working group.

Experience, Skills and Qualifications

The following are the essential and desirable demonstrable experience, skills and qualifications we are looking to see from bidders.

Experience

Essential

• Proven experience preparing and implementing strategic plan(s) for legal departments of charities.  Candidates will need to provide samples of work provided and references.

Desirable

• At least three years experience in managing and supervising advisers, working with vulnerable communities in London either in the charity sector or in a CAB or similar.
• Experience applying for Office of the Immigration Service Commissioner (OISC) registration and knowledge of OISC Regulations.
• Basic knowledge of Solicitor Regulation Authority (SRA) Standards and Regulations including those for Not SRA-regulated practices.
• Experience identifying funders and securing grants.
• Knowledge of provision of legal services offering legal aid and applications for legal aid contracts.
• Experience building and developing partnerships and relationships with other organisations as well as attracting, recruiting and coordinating pro-bono volunteers.

• Knowledge of the challenges faced by the Latin American communities in the UK.
• Experience and familiarity with immigration advice as a caseworker.
• Knowledge of Advice Pro.

Skills

Essential

• Excellent communication, interpersonal and organisational skills.
• Ability to prioritise work.

Desirable

• Bilingual English-Spanish speaker with advanced Spanish language skills.

Qualifications

Essential

• An academic or vocational qualification in Advice or Law.

Desirable

• Solicitor in England and Wales regulated by the SRA or OISC Level 2 or above.
• Practical experience depending on the length and on which areas can compensate for lack of qualifications.

Commission management

LESAS Working Group will be responsible for managing the commission.

Application

Please send your CV and your response that can include an outline method statement (no more than 800 words) with how you suggest the Deliverables can be achieved as well as:

(i) your interest in consulting with LAH;

(ii) your relevant experience as per the skills and competencies outlined above; and

Budget
The budget available for this assignment is in the range of £10,500-£11,500.

Timescale
All activities must be completed by late spring 2021.
 

Correspondence
Please check our website "job vacancies" section to see how to apply.

Deadline for submitting applications: 22nd of December 2020 at 12pm

Interviews will be held between the 4th and 7th of January 2021

Start date of the consultancy: No later than 18 January 2021

Manchester Mind believes in the power of listening and feeling heard and that a better understanding of mental health benefits everyone.

We do this by providing a range of services across Manchester to young people and adults. A valuable part of this work has been the provision of services to children and young people from our Children and Young People Services offices in Levenshulme. The holistic mix of services delivered includes advice, volunteering, mentoring and counselling. The services have been successfully evaluated and involve young people in design, development and delivery.

Our work is guided by our values of:

Openness  | Belonging  | Strength  | Collaboration

The Service Manager will support staff and play a strategic role in developing the delivery of high quality young people-led services.

We would like to work with someone who is experienced, dynamic and passionate about being able to develop our services for children and young people.

Position: Service Manager, Children & Young People Services

Salary: £35,934 pro rata

Hours: 28 hours per week

Funding guaranteed until the end of June 2021.

The skills and knowledge that are important to us are:

• Being able to work in an open, supportive and collaborative way.
• Experience of managing and developing services.
• Experience of working strategically.

You can download the application documents from this listing, or from the Vacancies page of the Manchester Mind website.

All applications must be received by 12noon, Wednesday 9th December 2020.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

About Sufra NW London

Sufra NW London is a Community Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable.

Our core work focuses on providing emergency food aid through our Food Bank and Community Kitchen, but these are gateway services that enable our service users (we call them guests) to access a wider range of services and activities designed to address the root causes of poverty and homelessness. 

Role Description

We are recruiting for an Advice Services Manager to oversee a significant expansion of our Advice Services and Refugee Resettlement Programme to ensure it has sufficient capacity to meet the increased demand expected during the post-pandemic recession.

A key focus will be on establishing a volunteer programme to provide signposting and other forms of welfare support to guests, as well as establishing clear pathways for referring to our Advice Worker and Refugee Support Officer

We are seeking a highly articulate and proactive individual with strong programme and project management skills, as well as experience managing staff and volunteers. The ideal candidate will have professional knowledge of the welfare system and safeguarding protocols, and be familiar with using case management systems. They must also have demonstrable experience of managing a diverse workload and being able to prioritise tasks and work under pressure.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries.

Flexible working hours/days are available to fit around childcare or other needs, including some home working.

DEADLINE FOR APPLICATIONS: Friday 4th December 2020

We are seeking a motivated and energetic person to work as part of a team of talented paid staff and volunteers, whose role will be central to the development of a high-quality service to (unpaid) Carers and their families. Whilst helping people to develop their own support networks, independent of statutory or public services, you will be assisting Carers and their families to maximise their income by encouraging full benefit checks, supporting Carers to complete benefit forms, and where and when necessary, assisting them to access individual grants and other funding streams.

Closing Date for applications:  We intend to keep applications open until Monday 30th November. However, we will close the applications early, if an appointable candidate applies before this date. 

Date of Interviews: We will be interviewing suitable candidates as applications are received with plans to appoint as soon as a suitable candidate is identified. 

Age UK Bromley & Greenwich are looking to appoint an experienced Information and Advice Specialist Advisor to assist our busy Information and Advice Service. The service offers free, impartial and confidential specialist advice on a wide range of issues to older people, their families and carers.

You will have experience of working in an advice setting, providing specialist advice and guidance. The role will have a focus on providing a holistic assessment, and help co-produce a person centric support plan to undertake practical help and casework. You will have experience of working independently and as part of a team, and have the ability to work accurately whilst handling high volumes of telephone calls in a customer focused environment.

If you have a passion for delivering quality services, we would love to hear from you.

Closing date: Friday 11th December 2020 (midday)

Interviews: Friday 18th December 2020

Please note we do not accept CV submissions.  No agencies, thank you.

Age UK Bromley & Greenwich is the trading name for Age Concern Bromley, registered Charity No. 1060861

Are you passionate about supporting others? Do you want to make a difference to the lives of people with fluctuating mental health and wellbeing?

Title: Information Worker
Hours: 37 hours per week
Salary: £21,748 - £24,982 (SCP 11-18) per annum
Contract: 12 Months Fixed
Holidays: 28 days plus bank holidays (per annum)
Pension: Auto-enrolment scheme in place
Accountable to: Information Service Coordinator
Place of work: Oxford OX2

About Oxfordshire Mind

We’re Mind, the mental health charity. We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support; in total over 20,000 people in Oxfordshire access our services each year. With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever. Our work includes:

• The Transitional Supported Housing Recovery Service (part of the Oxfordshire Mental Health Partnership).
• The TalkingSpace Plus psychological therapy service in partnership with Oxford Health NHS Foundation Trust.
• The Oxfordshire Mind Wellbeing Service, which is part of both the TalkingSpace Plus and Oxfordshire Mental Health Partnerships and includes:
  - Four Wellbeing Centres throughout the county
  - Public Wellbeing & Information Services
  - Physical Activity and Wellbeing
  - Benefits for Better Mental Health, a welfare benefits advice service
  - Volunteering and Peer Support Opportunities
  - Two Safe Havens
  - Primary Care
  -Children and Young people’s Project
  - Family Solutions Plus Project
  - Mental Wealth Academy
• Raising awareness and campaigning activity.

We employ over 100 staff and operate in 28 locations around the county.

What are we looking for?

Working for the Oxfordshire Mind Information Service will give you the chance to improve the lives of Oxfordshire people struggling with their mental health.

This fast-paced environment will see you support clients into accessing Oxfordshire Mind Services or finding out about other appropriate services in Oxfordshire. You will need strong interpersonal skills, perform well on the phone, and deliver high quality level customer service.

You will have excellent problem-solving skills, an ability to work under pressure and to support clients with a variety of needs. You will need to be mindful of your own wellbeing and have the resilience to cope with fluctuating demands. This is an exciting and important role within the organisation. The team is small and friendly but integral to the running of our services county wide. It will give you the scope to develop and grow within Oxfordshire Mind.

Closing Date: Sunday 29th November 2020
Interview Date: 4th December 2020

TO APPLY AND FOR MORE INFORMATION

Please click 'Apply' to be redirected to our website, where you can complete your application online. Please note, you are not applying at this stage.

No agencies please.

Post Title: Information and Options Worker, South Bucks

Reports to: Buckinghamshire Mind Outreach Services Team Lead &

CMHT South Clinical Lead/Band 6 Supervisor

Salary: £22,500 per annum

Hours of Work: Full Time 37 hrs/week: Monday-Thursday 9am-5pm, Friday 9-4.30pm

Contract: Permanent

Work Location Based in High Wycombe, occasionally from Amersham and from home when required

About Buckinghamshire Mind

We’re Mind, the mental health charity.  We’re here to make sure anyone with a mental health problem has somewhere to turn for advice and support.  We provide a range of support services across Buckinghamshire including day services, education and training, counselling, services to prevent people from becoming unwell, befriending, peer support groups, children and young people’s services and employment support. We have an active Service User Council who ensure that we provide a voice for people with mental health problems in the county.  With one in four people experiencing a mental health problem at some point in their lives, people need Mind more than ever. 

PURPOSE OF THE JOB

The Information and Options Worker will help to raise patient awareness of alternative mental health services appropriate to personal need and circumstances as well as encourage and support service users to use these services to improve longer term mental health and well-being.

Working closely with the Community Mental Health Team the postholder will take referrals (post assessment or during treatment) and signpost patients aged 18-65 to appropriate community support services – both within Bucks Mind and with other service providers.

The post holder will work closely with service users to understand their recovery goals and provide ‘handholding’ support to enable service users to attend the groups/activities in the community. A high level of work will take place in community as well as from within the Valley Centre across varied short-term periods of work (often no more than 3 months with each service user).

The post holder will keep monitoring and impact data, provide regular stats and collate printed publicity material and information to supply to service users when required. Close liaison with the Buckinghamshire Mind community teams will also be required to ensure referrals into Buckinghamshire Mind services are well supported and that information and publications are up to date and available.

SUPERVISION, TRAINING AND SUPPORT

· Supervision is provided on a monthly basis by both Oxford Health and Bucks Mind.

· Buckinghamshire Mind has a system of annual appraisals.

· Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.

RESPONSIBILITIES

Raising Patient Awareness

• To take referrals from a number of sources within Oxford Health and dependent upon decisions taken during patient assessment and/or treatment have a 1:1 consultation with patients at the Valley Centre, patient’s homes and in community locations, and to provide details of the range of (support) options available in the community, signposting, referring or supporting as required.
• Provision of an individual face to face ‘options sessions’ for people at assessment stage who do not meet treatment threshold or are discharged from the CMHT treatment team. This will be done remotely if required by social distancing measures.
• Providing a digital option for the service, when and if required by Government guidelines on social distancing. This includes providing weekly activity packs/care packages sent via post, Zoom meetings/social activities, Facebook engagement and phone calls.
• Where needed take patients to the community groups/activities/services to promote their ability to attend the service regularly and independently.
• Liaise with Care Coordinators to agree on patient chosen activity and discuss future community-based support options as required.
• Ensure that the named Care Coordinator (or other referral source) is made aware of the recommendations so that they can be followed up.
• Attend the OH Service User Forum and Carers Forum and other meetings where patients will be attending to promote awareness.

Monitoring

• Monitor patient progress by liaising with CMHT colleagues and/or accessing electronic patient records.
• Reporting of service evaluation and outcome measures such as caseload, referral source, referrals, signposting recommendations, needs, progress measures, impact.
• Attend Multidisciplinary, Business meetings and any appropriate forum or team meeting, such as reflective practice, requested by manager to discuss and share information around potential patients.

Supporting and developing the Bucks Mind Information Service

• To support the development and provide updated information for the Buckinghamshire Mind Guide database and website.
• To liaise with outside organisations, individuals and the community at large to ensure the information we hold and distribute is correct, up to date and appropriate.
• To work with Bucks Mind colleagues to ensure that the online Bucks Mind Guide is well promoted and utilised across partner and community organisations.
• Monitor gaps in services and seek to mobilise additional provision to meet the needs of service users.

Interpersonal skills

• To communicate appropriately and effectively with service users and professionals across Bucks Mind, Oxford Health and the wider community.
• Demonstrate effective teamwork with the Information and Options Worker based in the North CMHT to ensure quality of service provision, attending weekly peer support where possible.
• To recognise, challenge and be responsive to stigma and discrimination of all kinds.
• To represent the organisation in a professional and appropriate manner at all times.
• To work creatively, looking at new possibilities, bringing new ideas to the team and respond appropriately to the needs and views of both current and potential service users.

Other

• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and the Code of Conduct.
• To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
• To share ideas, issues, information with the team and in the wider Mind forum.
• To prepare for supervision and use it effectively.
• To keep line manager up to date and informed.
• To work in a flexible way to take on other responsibilities as appropriate.
• To attend both internal and external meetings for Buckinghamshire Mind and the CMHT.
• This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive.  It will be subject to regular review and amendment as necessary in consultation with the post holder.

PERSON SPECIFICATION

Post: Information and Options Worker, South Bucks

The person specification seeks to define a person most likely to be suited to the job of Information and Options Worker.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.

General

• Supports the aims and work of Buckinghamshire Mind and Oxford Health NHSTF (E)
• Maintains strict confidentiality concerning all Buckinghamshire Mind and Oxford Health NHSTF matters (E)
• A positive attitude towards people with mental health problems, in-particular people’s ability to develop and change. (E)
• Has access to own vehicle with appropriate travel insurance (work related mileage will be paid) (E)
• Educated to degree level or above in a relevant subject area to the role. (D)
• Experience working with at risk adults with mental health needs. (D)

Planning, organising and administration

1. High level of ICT skills, and administration skills, including understanding and experience of using databases and data protection issues. (E)
2. Ability to write clear, concise and relevant notes pertaining to meetings with service users. (E)
3. Ability to prioritise work appropriately, meet deadlines, keep timely appointments and manage a varied diary whilst working under pressure (E)
4. Have sufficient knowledge to set up and provide support via digital online mediums, such as Microsoft Teams, Facebook and Zoom when Government guidelines on social distancing require a remote service.

Interpersonal and communication skills (inside and outside the organisation)

1. Ability to respond appropriately to people in distress and maintain appropriate boundaries. (E)
2. Work with patients/service users in a person-centred way (E)
3. Have capacity to work with empathy, kindness and patience with mental health service users. (E)
4. Be able to support people professionally and build positive rapport via varied mediums i.e. face to face, telephone or digitally online (E)
5. Excellent written and oral communication skills (E)
6. Experience and understanding of the importance of team working across varied community services (E)

Mental Health, Wellbeing and Information working

1. Have a good understanding of mental health, the factors that impact those who experience challenges to their mental wellbeing, as well as the barriers they may face in their daily lives. (E)
2. Understanding of and sensitivity to the needs of people living with mental and emotional problems. (E)
3. Understanding and knowledge of other mental health and related services, both voluntary and statutory, in the South Buckinghamshire area, and be able to signpost service users accordingly. (D)
4. Ability to work with service users in a solution focused way that supports them in their needs and journey to recovery. (E)

Organisational knowledge and understanding

1. The ability to work within Buckinghamshire Mind’s policies and procedures including Equal Opportunities, Confidentiality and Safeguarding. (E)

Openness and accountability

1. The ability to prepare for and use supervision and team meetings well. (E)
2. The ability to take responsibility for your work and conduct and to make yourself accountable. (E)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
• Training and development opportunities
• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

APPLICATION PROCESS:

VERY IMPORTANT:  Applicants should send a copy of their CV along with a ‘Supporting Statement’ which responds to each of the points listed in the Person Specification / Selection Criteria.  For example, a) An understanding of and sensitivity to the needs of people living with mental and emotional problems - please let us know what skills and experience you have that matches this criterion. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. 

The closing date for applications is 13th December 2020.

Interviews will take place week commencing 11th January 2021.

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

NOTE: The postholder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract in order to access premises and interrogate and upload patient notes.

As Policy & Information Officer at St John Ambulance, you will support our work on internal policy and information governance across the organisation. You will help to develop and maintain a suite of policies to support compliance and continuous improvement. You will help St John people to understand the requirements of our policy and information governance frameworks, and contribute to training and monitoring effectiveness.

About the Role

As Policy & Information Officer at St John Ambulance, you will support our work on internal policy and information governance across the organisation. You will help to develop and maintain a suite of policies to support compliance and continuous improvement. You will help St John people to understand the requirements of our policy and information governance frameworks, and contribute to training and monitoring effectiveness. You will handle Subject Access Requests received under data protection legislation and co-ordinate requests for data protection advice.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in the role of Policy & Information Officer, you should have a good understanding of policy and information governance frameworks and a willingness to develop your skills in these areas. You will be a good communicator who is able to understand complex information and develop effective materials to convey this to your colleagues. You will be well organised and be able to work on your own initiative. You must be comfortable analysing information and producing status reports, and monitoring compliance against quality standards.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

· Competitive salary & pension scheme

· Cycle to work scheme

· Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme

· Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: Interviews will take place during the week of 14 December

Application Review Date: Friday 11 December

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

Are you committed to supporting unpaid carers living in Lambeth?

Are you looking for a management role in a small, local charity?

Join the Carers’ Hub team to make a lasting difference to the lives of unpaid carers in Lambeth. You will have the experience and skills to manage a small team who play a vital role supporting the many unpaid carers across the borough with one to one and peer support, signposting, monthly forums, training, workshops and social activities. As the Adult Carers Service Manager you will provide leadership and stability to the adult carers’ staff team ensuring we maintain the high quality of our core services, build on existing work streams to strengthen our organisational processes and work with the CEO and wider team to develop a long-term strategy. You will also take responsibility for coordinating support provided to a cohort of adult carers.

The Adult Carers’ team supports carers from the age of 18 upwards who look after a family member, friend or neighbour living with an illness, disability, mental health problem or addiction, and this role will give you the opportunity to be creative and put the ideas that you will develop in partnership with carers into practice. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Application Pack

Closing date: 9am Monday 30th November
Interviews will take place on Thursday 3rd and Friday 4th December

Please note we are currently working from home, but once the situation with Covid 19 allows will return to working from our office in Brixton.

As Policy & Information Officer at St John Ambulance, you will support our work on internal policy and information governance across the organisation. You will help to develop and maintain a suite of policies to support compliance and continuous improvement. You will help St John people to understand the requirements of our policy and information governance frameworks, and contribute to training and monitoring effectiveness.

About the Role

As Policy & Information Officer at St John Ambulance, you will support our work on internal policy and information governance across the organisation. You will help to develop and maintain a suite of policies to support compliance and continuous improvement. You will help St John people to understand the requirements of our policy and information governance frameworks, and contribute to training and monitoring effectiveness. You will handle Subject Access Requests received under data protection legislation and co-ordinate requests for data protection advice.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in the role of Policy & Information Officer, you should have a good understanding of policy and information governance frameworks and a willingness to develop your skills in these areas. You will be a good communicator who is able to understand complex information and develop effective materials to convey this to your colleagues. You will be well organised and be able to work on your own initiative. You must be comfortable analysing information and producing status reports, and monitoring compliance against quality standards.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

· Competitive salary & pension scheme

· Cycle to work scheme

· Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme

· Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: Interviews will take place during the week of 14 December

Application Review Date: Friday 11 December

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

Witness Service Deputy Team Leader (Court Services) - Derby Magistrates and Chesterfield Justice Centre - Fixed term for 9 months

Department: Witness Service - National

Interview date: 7/1/21

Contract Duration: 9 months

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will  be responsible for general service administrative tasks within the courts, as well as inputting service data. 

Who we are looking for

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

• You will love working with us because:
• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme 

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year. 

As Policy & Information Officer at St John Ambulance, you will support our work on internal policy and information governance across the organisation. You will help to develop and maintain a suite of policies to support compliance and continuous improvement. You will help St John people to understand the requirements of our policy and information governance frameworks, and contribute to training and monitoring effectiveness.

About the Role

As Policy & Information Officer at St John Ambulance, you will support our work on internal policy and information governance across the organisation. You will help to develop and maintain a suite of policies to support compliance and continuous improvement. You will help St John people to understand the requirements of our policy and information governance frameworks, and contribute to training and monitoring effectiveness. You will handle Subject Access Requests received under data protection legislation and co-ordinate requests for data protection advice.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in the role of Policy & Information Officer, you should have a good understanding of policy and information governance frameworks and a willingness to develop your skills in these areas. You will be a good communicator who is able to understand complex information and develop effective materials to convey this to your colleagues. You will be well organised and be able to work on your own initiative. You must be comfortable analysing information and producing status reports, and monitoring compliance against quality standards.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

· Competitive salary & pension scheme

· Cycle to work scheme

· Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme

· Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: Interviews will take place during the week of 14 December

Application Review Date: Friday 11 December

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

An exciting opportunity to join our Senior Management Team.

We are looking for an experienced project manager to join our Senior Management. S/he will be responsible for the management of short-term and long-term projects, liaison with funders and stakeholders, and support the chief executive to secure funding for new and existing workstreams. The post holder will line manage all project staff.

To succeed in your role, you will be flexible and able to lead your team through periods of challenge and change. A good understanding of how digital technology can aid service delivery would be a distinct advantage.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Up until the end of March, our advice services were delivered by phone and in person from the Redbridge Central Library in Ilford. Under lockdown, and to maintain a Covid-safe environment for our clients, staff and volunteers, we are all working remotely, providing advice via phone, email and webchat. Key to our work are time limited projects that support our general advice services. Funding for these projects is provided by a range of funders, including central and local government, and grant making trusts and foundations. They all need timely information, as well as an assurance that our projects deliver agreed outcomes and targets.

To apply, please download the job pack and complete the application form. No CVs will be accepted.

Closing Date: Monday, 7 December

Interview Dates: 10 December