We anticipate this Fixed Term Contract to be for 12 months.

The Skills, Information & Support Services (SISS) Operations Manager helps those with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. Our SISS services include My Sighted Guide which is a volunteer led service, Orientation and Mobility services working with visually impaired adults and Children & Young People services working with visually impaired children. This role will also include supporting the development and training of Trainees and inducting new starters to the team.

This position will be covering the North West region. Based from Atherton, Liverpool or Shrewsbury, the role will require travel across the region.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
• Certified Management qualification such as ILM or equivalent, relevant work experience in a management, supervisor or volunteer management role.
• Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved.
• Knowledge of current legislation, policy and research relating to people with sight loss and/or disability. Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector.
• A comprehensive knowledge of GDPR.

Desirable
• Project Management qualification (Prince-2 or equivalent).
• Professional qualification in a related field (e.g. CQSW/DipSW, post graduate, Dip/Cert, BEd/ PGCE, QTS, Habilitation/Rehab/GDT/GDMS).
• Experience of working with dogs (CAS role).
• Experience of professional supervision of staff working with children with complex needs. (SISS role).
• Experience of working in any of the following settings: education, health and social care, police/probation.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

We need someone to be the owner and primary point of contact for all health information, responsible for making sure Pancreatic Cancer Action works with clear, up to date, evidence-based health information and statistics in all our communications.

We will need you to develop and disseminate evidence-based information for the public and key professionals on pancreatic cancer risk, prevention, early diagnosis and to support the work of the organisation and key partners.  This includes turning peer-reviewed scientific findings into enabling health information for the public (print, online or via the press), working closely with other teams who have a role in promoting health, building relationships with stakeholders and communicating about research funded by Pancreatic Cancer Action.

This is a fantastic opportunity to become part of a small but dynamic team in a rapidly expanding charity.

Health Information Service Lead

£42,696 per annum

Permanent, Full-time, 37.5 hours per week

Location: flexible remote working with regular travel to our London Bridge office (currently closed due to Covid-19 restrictions)

We’re growing the Health Information team at Prostate Cancer UK and are looking for experienced, dynamic and innovative patient information professionals to join us. Our Health Information team produces award-winning health information that ensures people with or worried about prostate cancer have access to clear, evidence-based, high-quality and impartial resources that can support them throughout their prostate cancer journey.

The team puts the needs of our service users at the heart of its work and as we emerge from the impacts of the pandemic, it’s more important than ever that we can understand and respond flexibly to these needs. We must also ensure that we strive for even greater inclusivity so that our service is accessible to the diverse populations we serve.

What the job involves

This is an exciting time lead the Health Information team, shaping its strategy and portfolio, working cross-organisationally to make sure our resources continue to respond to service users’ changing needs. Our Health Information team is critical to ensuring that people with or worried about prostate cancer have access to clear, evidence-based and impartial health information that helps them to make an informed choice about their prostate cancer risk, diagnosis, treatment and support.

You will guide the health information team to prioritise its breadth of work effectively, review and enhance the team’s processes and ensure editorial consistency, as well as putting service user inclusivity at the heart of its work. You’ll also oversee the development of all health information produced by the charity and review health information processes to ensure they are efficient and cost-effective.

What we want from you

You have extensive experience of managing a health information service and developing and overseeing delivery of a health information strategy. You’ll also have demonstrable experience of proof reading, providing sign off and ensuring high-quality information products - providing constructive feedback.

You’ll have the ability to conduct research to identify user needs and translate these into a portfolio of existing and new resources, rationalising resources when necessary. You also have experience of budget and line management coupled with working flexibly and pragmatically, with strong prioritisation skills.

Why work for us?

We’re here to stop prostate cancer killing men and damaging bodies and lives. We unite the brightest minds in science and healthcare and the most passionate and caring people to help men live long and live well. As the number of men diagnosed with prostate cancer continues to rise, we continue to make advances in research to focus on radical improvements in diagnosis, treatment and support so that we can build a future where lives are not limited by prostate cancer.

Work with us and you’ll see your efforts pay off as we fight for a better future for men.

What we offer

Join our team and you’ll be working at an award-winning charity that will support you to develop your skills and expertise. We’re particularly proud of our agile working arrangements which allow (as appropriate to the role) for flexibility around where and when we carry out our work to ensure we can achieve the best results for the charity, at the same time as balancing our working lives with life’s other commitments!

We also offer a competitive benefits package including generous leave entitlements, season ticket loans, a cycle to work scheme, an enhanced contributory pension scheme, life insurance and group income protection as well as free advice and support on pretty much anything via our Employee Assistance Programme.

Our commitment

Our teams, supporters, partners, and those living with prostate cancer, come from all walks of life. We draw upon the difference in who we are, what we’ve experienced and how we think to build a future where lives are not limited by prostate cancer. Not only is it the right thing to do, it makes our charity stronger and helps us reach more people. If you share our ambition we would love to hear from you.

Next steps

To apply for this role and to see our other amazing opportunities within the team please click on the "Apply on website" button. 

Closing date: 11th July 2021

Interviews: 23rd July 2021

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Hours: 3 days per week (18 hours – Mondays, Tuesdays and Wednesdays)

Reporting to: Head of Services

Responsible for: No direct reports, however the ability to support Volunteers is essential

Salary: £14,616 per annum

Annual Leave: 25 days per annum (pro rata)

Location: The role will be based at Greenford Community Centre, 170 Oldfield Lane South, Greenford, UB6 9JS, with option for some ongoing homeworking

Closing Date: Monday 28th June 2021 at 9am

Interview Date: Thursday 8th July 2021

Expected Start Date: Monday 12th August 2021

Job Context

Age UK Ealing’s mission is to promote the wellbeing of all older people in Ealing and empower them to achieve full quality of life. We provide a range of support services for older people in the London Borough of Ealing including an information and advice service, day centre and befriending. We also run Greenford Community Centre, where our office and services are based alongside a range of other community activities.

Purpose of the job

• To provide information and advice to and in support of older people and their relatives and carers
• To assist in the provision of a high-quality Information & Advice Case work service for older people and their carers to the standard of the Advice Quality Standard Mark and the quality standards set by Age UK National.
• To support Age UK Ealing’s Information & Advice volunteers.

Main Duties and Responsibilities

Service Delivery

• To assist the Head of Services in the provision of and Information and Advice Service to older people and their carers by telephone, face to face, home visits and outreach sessions
• To provide Information and Advice on welfare benefits; housing; travel and transport, community care; local government services and support as required under the Age UK Brand Partnership and the Ealing Advice Service
• To manage and prioritise one's own workload, to participate in team meetings and to work as part of the team to ensure the smooth and effective running of Age UK Ealing.
• To keep up to date with relevant changes in the Law, policies, and procedures both locally and nationally as applicable to older people and their carers.
• To liaise and negotiate with outside agencies such as Social Services, Department for Work and Pensions, and the local council on behalf of the older person.
• To establish close working links with outside agencies through partnership working delivering advice surgeries, talks and events for the benefit of the older people of Ealing
• To assist with the training and supervision of the Information and Advice volunteers.

Case Work and Quality Assurance

• Work within Age UK Ealing’s file recording and case management policies and procedures to deliver consistently high standards of recording and casework.
• To ensure that all casework conforms to the legal framework, Age UK Ealing’s policies and procedure and quality standards in accordance with the Data Protection Act.
• To maintain appropriate records of all clients related activity and interventions, ensuring that follow-up procedures are completed to monitor quality and client satisfaction.
• Always display good customer service, treating people with respect and dignity at all times. Being aware of individual needs and cultural requirements.
• To ensure that all referrals are dealt with in a timely and professional manner ensuring all protocols are followed.
• To monitor and evaluate case outcomes for statistical reporting and performance.

Evaluation & Reporting

• To regularly review service and monitor targets as required, 
• Prepare monitoring report for the management team, CEO, Board and funders as required
• Working with the EAS consortium to review clients’ experiences and evaluate the effectiveness of the service

General

• Promote a wider interest in understanding the needs of older people in the Ealing Borough with particular emphasis on the need for independence, self-reliance, respect and dignity.
• Support the Age UK brand and contribute to the work of Age UK Ealing and its partners.
• Act as a representative of Age UK Ealing when needed.
• Work within Age UK Ealing’s ethos, values, principles, policies and procedures.
• Ensure all relevant administration and reporting is completed in a timely manner as required
• Postholder will be required to be flexible with their working hours, to include the occasional evenings/weekends
• To work as a member of Age UK Ealing’s staff team and support / assist colleagues in the achievement of organisation objectives
• To use initiative and work effectively with others
• Maintain high levels of discretion, confidentiality and professionalism at all times.
• Age UK Ealing is committed to achieving equality of opportunity in its activities, services and employment — the post holder will demonstrate commitment to Age UK Ealing’s policies on equalities and promote these in all aspects of the work
• To support colleagues with the provision of information as requested for other functions within the organisation
• Implement the delivery of new standards as they arise
• Report any safeguarding and Health & Safety issues or concerns

Person Specification

Essential:

• Experience of delivering I&A for a minimum of 2 years
• Working knowledge of Welfare Benefits including Pension Credit, Disability Benefits, Housing Benefit
• Ability to prioritise and manage workload
• Ability to work alone or as part of a team
• Good communication skills (written and verbal)
• Competent use of MS Office (Word, PowerPoint, Excel and email) and database
• Able to reflect on own performance
• Able to act as a representative of the organisation externally
• Able to reflect on own performance
• Able to act as a representative of the organisation externally
• Experience working within the charity sector
• Ability to assimilate and understand information by listening, reading and use of the telephone
• Willing to work to guidelines and standards and to take a flexible approach to work
• Ability to listen to others and to explain things clearly

Desirable:

• Knowledge of other areas of work i.e., Housing, Social Care, Travel & Transport
• Experience of managing/supporting volunteers
• Experience of working with and supporting older people
• Knowledge of issues affecting older people
• Experience working within the charity sector
• Awareness of discriminatory practices and equal opportunity issues

General requirements:

• To develop and work with other and agencies; and to seek and offer support
• Willingness and interest in learning, to attend training, meetings and other community events
• Able to work without direct supervision and demonstrate initiative
• Understanding of outputs and outcomes monitoring and reporting

To Apply: Please submit your CV together with a Supporting Statement, no more than 2 sides of A4, explaining why you are suitable for this role. Shortlisted candidates will be required to complete a Declaration Form and Equality, Diversity & Inclusion Form.

This post is offered subject to a satisfactory Disclosure and Barring Service (DBS) check.

Age UK Ealing strives to be an Equal Opportunities employer.

Age UK Ealing is committed to safeguarding and promoting the welfare of older people and all vulnerable groups within the London Borough of Ealing.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting

• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Thursday 1st July 2021

Interviews: Wednesday 7th July 2021

For further information and an application pack please click on the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Policy, Knowledge and Health Information Coordinator

£26,138 per annum

12-month fixed term contract, full-time (37.5 hours per week)

Location: flexible remote working with regular travel to our London Bridge office (currently closed due to Covid-19 restrictions)

What the job involves

The Policy, Knowledge and Health Information teams are responsible for using clinical data and medical research evidence to shape what the organisation thinks, to develop solutions that drive change for men with and at risk of prostate cancer and to make sure these men – and their families - have access to robust, impartial information that supports them throughout their prostate cancer journey. They use this evidence base to help shape the organisation’s strategic direction and to measure the impact of its activities.

The Policy, Knowledge and Health Information Co-ordinator plays a critical role in supporting these teams to deliver. You will have a varied and far-reaching portfolio of work, sometimes organising high-level stakeholder events and meetings, ensuring we regularly engage with people with experience of prostate cancer, capturing the outcomes of our external engagement and promoting our work via social media.

You are also critical to making sure we meet demand for our health information, lead processes for reprinting our publications and ensure we respond efficiently and effectively to enquiries from men and their families. You support us to monitor and assess our progress against our organisational strategy, while also monitoring and reporting on trends in health information uptake. You manage budget processes and ensure we have effective budget monitoring mechanisms in place.

What we want from you

You have high-level organisation skills, are used to being in demand and know how to flex and effectively prioritise your time. You can seamlessly organise others and have experience of creating and updating forward planners, streamlining team processes, project schedules, meetings and events - providing a strong record of their outcomes and ensuring effective follow up. You regularly take the initiative to drive improvements so that the teams you support can operate efficiently.

You have the skills to collect and use data to monitor, trend and report on activity and are proactive at acting on the results. Your quick to learn and adept at picking up new systems including those for budget management and products’ fulfilment. You understand how to transform written content in fully designed materials.

As well as excellent written communication skills, you are an effective communicator and can comfortably engage with senior managers and a breadth of external senior level stakeholders. Most importantly, you know how to work collaboratively with others and are passionate about ensuring no man lives a life limited by prostate cancer.

Why work for us?

We’re here to stop prostate cancer killing men and damaging bodies and lives. We unite the brightest minds in science and healthcare and the most passionate and caring people to help men live long and live well. As the number of men diagnosed with prostate cancer continues to rise, we continue to make advances in research to focus on radical improvements in diagnosis, treatment and support so that we can build a future where lives are not limited by prostate cancer.

Work with us and you’ll see your efforts pay off as we fight for a better future for men.

What we offer

Join our team and you’ll be working at an award-winning charity that will support you to develop your skills and expertise. We’re particularly proud of our agile working arrangements which allow (as appropriate to the role) for flexibility around where and when we carry out our work to ensure we can achieve the best results for the charity, at the same time as balancing our working lives with life’s other commitments!

We also offer a competitive benefits package including generous leave entitlements, season ticket loans, a cycle to work scheme, an enhanced contributory pension scheme, life insurance and group income protection as well as free advice and support on pretty much anything via our Employee Assistance Programme.

Our commitment

Our teams, supporters, partners, and those living with prostate cancer, come from all walks of life. We draw upon the difference in who we are, what we’ve experienced and how we think to build a future where lives are not limited by prostate cancer. Not only is it the right thing to do, it makes our charity stronger and helps us reach more people. If you share our ambition we would love to hear from you.

Next steps

For more information and to apply online please click on the "Apply on website" button. 

Closing date: 21st July 2021

Interviews: 28th July 2021

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Hours: 35 Hours Full Time (28 Hours Part Time also considered)

Responsible to: Deputy Chief Executive

Location: White House Community Centre, Hampton. Some home working also possible.

Responsible for:  Information & Advice Advisors, Volunteers

Salary: £31 – 33k FTE plus 5% pension contribution

Age UK Richmond are a local independent charity providing support for older people throughout the London Borough of Richmond upon Thames. We are currently looking for an experienced and proactive individual to take on the role of Information & Advice Manager.

Age UK Richmond provide Information & Advice to older people throughout the London Borough of Richmond upon Thames. Our Information & Advice service is part of a suite of services that helps older people live healthy independent and happy lives.

The Information & Advice Service currently has three delivery areas: a ‘First Contact’ helpline that also acts as a gateway into Age UK Richmond; specialist Welfare Benefits support and Advice Extra. Advice Extra provides in depth case work support on a range of topics.

This role would involve:

• Managing and supporting a small Information & Advice team, including advisors and volunteers.
• Directly providing advice, with responsibility for the directly delivering the Advice Extra project in particular.
• Ensuring the Information & Advice team meet KPI’s set by funders and look to improve the outcome and feedback monitoring where possible.
• Working in partnership with other local services and looking for development opportunities.
• Ensuring the provision of consistent quality advice in accordance with our quality standards.

The role will require visits to the houses of older people, with Covid-19 social distancing and hygiene measures in place.

The full job specification, person specification is attached separately. The closing dates for applications is 24th June 2021. Please apply via our website.

We are thrilled to announce this exciting opportunity to join our expanding Domestic Abuse Service for Men, which operates across Nottingham City and Nottinghamshire County. 

Purpose of the job: To lead, manage and be responsible for Equations Domestic Abuse Service for Men workstream

We are looking for individuals who are passionate about preventing domestic abuse and supporting survivors to live free from abuse.

Applicants will need:  

• An understanding of domestic abuse and its effect on partners and children. 
• Experience of supporting people to access help and support.   
• Strong skills in partnership working and teamwork.   

PLEASE NOTE: We only accept completed application forms which can be found on our website. Here you will also be able to find the full job description and person specification, as well as more information about Equation and the team you would be joining.

Equation are an equal opportunities employer and welcome applicants from all sections of the community. We welcome applicants from all genders and particularly those from disabled, LGBTQ+ and BAME backgrounds, as these communities are currently under-represented in our team. Appointment will be based on merit alone.

To apply please follow the steps in "How to Apply" above.

Hammersmith, Fulham, Ealing & Hounslow Mind provides mental health services in the boroughs. We are looking for an enthusiastic, passionate and hardworking individual to joining our Adult Services Team.

The Role

An opportunity has arisen within with the Ealing Advice Service (EAS) to provide advice, information, and guidance to adults living with a mental health problem.

We’re looking for an experienced Mental Health Advice Caseworker to provide advice and guidance to adults living with mental health problems in the borough of Ealing on practical issues such as welfare benefits, housing, financial issues (including debt), and employment, as well as supporting clients in accessing numerous community services.

The successful candidate will support colleagues on the Ealing Advice Service (EAS) team with enquiries relating to mental health. The Ealing Advice Service (EAS) is a consortium of charity sector organisations, working in partnership to provide advice and guidance to a range of clients with various support needs.

The Mental Health Advice Caseworker will be working from home during the pandemic. However once the pandemic is over, the candidate will be based at the HFEH Mind office in Ealing for approximately three days per week. For the remainder of their time, they will be based across the borough of Ealing at different sites within the community. 

You should have excellent negotiation skills, as well as knowledge of the local area and its population (or a willingness to learn). You must be able to empathise with service users, whilst giving impartial advice in a non-judgmental way. You must be able to demonstrate your effectiveness as an adviser and be comfortable dealing with complex cases with minimum supervision. As the role is focused on providing advice to clients with mental health needs, you should be confident, patient and able to deliver supportive advice in a manner that is easily understood. 

This is a rare opportunity to join a growing and lively charity, where your ideas and contributions will be highly valued and your professional development supported. It is an extremely exciting time to join an organisation with big ambitions to further support those living with mental health problems in West London.
 

This is a fixed term contract for 35 hours per week until 31st March 2023(contract renewal dependent on performance and funding).

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a DBS check.

Please apply by sending your completed application form. 

Team Leader

Office Based: Birmingham

Job reference: 60

Contract Type: Permanent

Full time: 37 hours a week, including evening and weekends on a rota basis, with a range of shifts between the hub opening hours of 8am-8pm Monday-Friday & Saturday/Sunday 10am-6pm

Salary: £23,500 - £25,623.00 per annum + Benefits (dependent on experience)

Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

An exciting opportunity has arisen for a full time “Team Leader” to join our busy team working from our Birmingham office on a permanent contract. 

You will be supporting the Birmingham hub team with the effective delivery of high quality, information, advice and advocacy services delivered across the centre. You will ensure staff are supported to meet the Key Performance Indicators for contracts delivered through Birmingham.

The Hub support a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations. You will be a confident, positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues.

Our ideal candidate will have worked in Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required, computer literate and experience in providing direct supervisory support to staff directly.

Service Manager (Domestic Abuse Support Service)

Location: Wokingham

Salary: £33,782 - £39,880 per annum depending on experience

Hours: 35 per week

Contract: Permanent                                                                    

Ref: 1031

A new and exciting opportunity has arisen to set up and manage the delivery of the Wokingham DASS.

Wokingham DASS is a new integrated DVA service delivered by Cranstoun. As Service Manager, you will lead and manage the delivery and development of the service. You will have oversight of service delivery and lead on partnership working and collaboration across the borough. You will support all staff in their work, ensuring high quality and safe practice.

The successful candidate will have management experience and a demonstrable track record within the field of domestic abuse. You will have a wide-ranging understanding of all forms of domestic abuse. You will be able to demonstrate passion for collaboration, partnership, strategic and service development.

We are looking to appoint to this role as soon as possible to allow for a smooth implementation of the service.

To download an application pack and apply online please click the "Apply on website" button. 

Closing Date:  4th July 2021

Interview Date: 12th July 2021

Interview process will consist of presentation and a formal interview panel.

Post holder will be subject to an Enhanced DBS check against relevant barred lists.

Unfortunately, we are unable to accept CVs.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No. 1061582.

The Age UK Quality and Transformation Team are currently recruiting for a casual (as and when) Quality Programme Assessor to conduct assessments of Information & Advice services as part of the Age UK I&A Quality Programme.

We are looking for flexible, quality focused individuals with sound knowledge of information and advice services for these opportunities. To be considered you must have extensive experience in at least 2 of the following areas of law: welfare benefits, community care or housing.

Average working hours 20 - 40 per month. Hourly rate - £22.00 per hour plus £10.00 per hour for travel over 2 hours

You will have:

• Knowledge and understanding of good practice in managing and delivering information and advice services.
• Extensive and relevant experience in an advice service in at least 2 of the following areas of law: welfare benefits, community care, housing.
• Effective communication skills, both interpersonal skills and the ability to write effective reports
• Excellent organisational skills, including the ability to manage your workload and prioritise
• Experience in maintaining case recording systems and procedures

Currently all work is done remotely using MS Teams. The successful candidate must have the ability to travel to a range of locations in future for assessments and for meetings at the London Office in Tavis House. This may involve overnight stays.

What we offer in return

* Up to 26 days annual leave plus Bank Holidays (pro-rata)
* A fantastic pension (with up to 6% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Many more excellent benefits

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

An exciting opportunity has arisen for an information and advice officer to join our friendly team. 

You will be one of 3 information and advice officers providing a wide range of information and advice services including: 

• Welfare benefits:  entitlement/enquiries and filling in forms 
• Housing options 
• Help at home 
• Care options 
• Wills, power of attorney and probate 
• Money matters 
• Your rights to social services 

You will be expected to play an integral part of the team contributing to decision making and ensuring that our clients receive the best possible service in line with established protocols and practices. 

You will need to have the skills to resolve and manage issues as they arise, be able to prioritise your workload, be flexible for the needs of the business, work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times. 

To be successful in this role you will need to have significant welfare benefits experience of at least 2 years, as well as knowledge and understanding of the wide range of issue affecting older people including current health and social care policy and experience of delivering effective information, signposting and referral services to clients. 

JRS UK is looking to recruit an experienced Fundraising Manager on a full-time basis to develop and steward relationships with JRS supporters, with a particular focus on individual giving. You will work as part of the Communications and Outreach team, reporting to the Communications and Development Manager.

The role seeks to develop JRS UK’s individual giving portfolio, both through regular giving and one-off donations. This will involve acquiring new donors and working with the wider Communications and Outreach Team to develop an engaging donor journey, which encourages long-term support of JRS. The Fundraising Manager will be responsible for managing the end-to-end delivery of individual giving activity across a range of channels and for recruiting, stewarding and deepening support of JRS UK.  The ideal candidate will enjoy getting to know people, understanding their motivations to support JRS UK – be this through financial giving, volunteering their time and skills, or through faith communities.

You will have prior experience of creating and delivering successful fundraising campaigns to grow income, utilising both traditional and digital techniques. Excellent communication skills and the ability to speak and communicate confidently is essential.

The Fundraising Manager will play a pivotal role in ensuring JRS UK diversifies and stabilises its income streams, ensuring the organisation can continue to accompany and support refugees and those who are forcibly displaced.

JRS UK aims to pay close attention to the experience of refugees it accompanies and all its external communications give priority to their voices, taking care to portray refugees as people with dignity, gifts, joys, hopes and sorrows. JRS UK fundraising activity fits within these broader ethical communications guidelines.

We’re looking for someone to join our team on a permanent full-time basis (37.5 hours a week). We’re open to applications for job shares and/or part-time for the right candidate(s).

The role will predominantly be office-based in our centre in East London. The whole team is currently working from home in-line with COVID-19 restrictions. We’re open to applications from candidates looking for a longer-term hybrid home/office working – if this is you, please do mention it.

The closing date for applications is Wednesday 14th July. We’ll be shortlisting and interviewing candidates on a rolling basis. Early applications are encouraged.