Information and advice service and volunteer manager jobs

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Volunteer Manager to lead and nurture our London volunteer community, which is made up of almost 400 volunteers. This role is key to ensuring every volunteer feels valued, supported, and inspired to give their best in helping women succeed in their employment journeys.

You will be responsible for the full volunteer journey – from recruitment, induction, and training through to ongoing engagement and recognition. You’ll work closely with colleagues across the London centres and the wider Smart Works network to ensure our volunteer community remains strong, inclusive, and aligned with our values.

The role would be based across all three London centres (Islington, Ladbroke Grove and Croydon), and there will be occasional evening and weekend work, for which time off in lieu is given.

The successful candidate will build strong working relations with our staff team and volunteers, as well as the teams across Smart Works centres in the UK. We are a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work.

How to Apply

To apply, please submit a CV and a cover letter (no longer than two pages) with answers to the following questions through our recruitment system by 9am on Monday 24th November.

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of recruiting, onboarding, managing and supporting volunteers to deliver a high-quality service? (Max 300 words)
• Why do you think you are well suited to the role of Volunteer Manager? (Max 300 words)

Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

First round virtual interviews will be held on Thursday 27th November and second round in person interviews will be held on Monday 1st December.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Queen’s Crescent Community Association (QCCA) runs one of the largest and most diverse older people’s services in Camden. We operate in the borough’s most deprived area and annually support around 300 people aged 55+ to live happier, healthier, more connected lives.

The new co-ordinator will be responsible for delivering a full programme of activities.

We are looking for someone who will:

• Lead, manage and deliver the programme for people aged 55+ in Gospel Oak and the surrounding areas.

• Line-manage sessional and part-time staff, overseeing HR, payroll and supervision.

• Recruit, manage and supervise volunteers, ensuring they are actively engaged in designing and delivering services.

• Prioritise outreach and promote the programme locally, building positive relationships with older people, care homes, sheltered housing, health centres and other partners.

• Deliver regular and accurate reporting, including surveys, consultations and data for board meetings, funders and fundraising.

• Plan and deliver a sustainable programme, balancing free activities with occasional fee-paying or volunteer-led sessions through creative thinking.

• Support older people to access internal and external services that promote their mental health and wellbeing.

• Organise specialist talks, workshops, lunches, coffee mornings and activity refreshments, ensuring all supplies, volunteers and logistics are in place.

• Lead on key administrative duties, including registration forms, attendance registers, CRM updates, progress reports, income and expenditure records, Square Up entries, Equals card spreadsheets, petty cash, payroll hours and the Blip database.

• Plan monthly outings, design the monthly events calendar, maintain the mailing list, and ensure all activity reflects good practice models, quality standards and integration with QCCA’s wider services.

Corporate Partnerships Manager

Service: External Engagement

Location: Hybrid Head office or Homebased

Hours: 37 hours per week (full-time) – there is flexibility to work this role part-time, between 28 - 37 hours per week

For Head Office based roles, we typically work 2 days a week in the office. We also offer the flexibility to work fully remotely. Our office space is wheelchair accessible and located in London, N1

Salary: Starting at £34,256 and rising to £36,158 FTE per annum, plus an additional Inner London weighting (£3,866 FTE per annum) for hybrid London based or £480 FTE per annum for homebased

Contract type: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action has an exciting corporate partnerships programme which has expanded considerably in the past five years. This is a great time for an ambitious and driven fundraiser to join our high performing team and make your mark in contributing to its continued success. Reporting into the Head of Corporate Partnerships, this role will focus on account management including leading on our flagship strategic partnership with Barclays. Our working culture is flexible, fun and open, with excellent opportunities to collaborate with colleagues with a range of specialisms, from brand, to marketing and communications, to fundraising, as well as our operational colleagues delivering Family Action’s vital services.

Main Responsibilities:

• Overall account management responsibility for key partners including our flagship corporate partnership with Barclays.
• Delivering exceptional account management and meeting agreed partnership objectives on programme impact, income, communications, and engagement.
• Building strong networks and working relationships, both internally and externally, by successfully engaging and influencing stakeholders at all levels.
• Project managing strategic activities, from inception to delivery, and delivering against shared and charity specific goals.
• Proactively seek opportunities to grow our partnerships, maximising income and engagement, and raising external awareness of Family Action’s brand and our work.
• Contributing to the development and success of the Corporate Partnerships Team, support cross-team projects and take on additional tasks and responsibilities as required.

Main Requirements (for details check the job description and person specification):

• Minimum one year’s previous experience of working as a corporate fundraiser in the charity sector or equivalent account management experience in a similar field.
• Experience of working on high value, multi-faceted corporate partnerships which encompass stakeholder management, income generation, employee engagement and fundraising, and communications and campaigns.
• Experience of meeting and exceeding challenging income targets.
• Experience of engaging and influencing with senior stakeholders.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata if job is taken part-time)

- up to 6% matched-pension contributions

- flexible working arrangements

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Follw the link to our Careers Hub and apply via our website by clicking the ‘Apply’ link and fill out our digital application form

· Closing Date: Wednesday 3rd December 2025 at 23:59

Interviews are scheduled to take place from 15th – 19th December 2025, virtually, with slots throughout the working day.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Protect is looking for a legally trained and excellent manager to oversee the work of our advice team.  Our team of 8-10 advisers deals with over 3,000 new cases every year, offering telephone advice on legal rights and how people can raise or escalate whistleblowing concerns safely and effectively.  Protect is the leading UK authority in whistleblowing, having over 30 years of expertise advising whistleblowers and providing best practice guidance to employers.  We want people to speak up when they witness wrongdoing or risks at work, and our advice on how to whistleblow effectively can stop harm.  
 
You will lead and manage a team of advisers, ensuring that Protect provides expert, accessible and timely support to whistleblowers at a time of increasing demand for free advice.  You will oversee the recruitment and training of the team, developing resilient and expert advisers while protecting their wellbeing.   You will be proficient in case management systems, have excellent organisational skills, and play a strategic role in developing the service, including by providing case analysis and data for our training and policy functions and advocacy on behalf of our callers. 

If you’re interested in helping people speak up in the public interest, we want to hear from you.

I&A Adviser role

Information & Advice Adviser

Mitcham (On-site) with hybrid working available after a successful training period.

£30,090 - £32,130 per year

Full time or 4 days (28 hours)

Contract (Fixed term for 12 months), possibility of extension, subject to funding

Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.

Job description

Information and Advice Adviser

Hours: Full time 37.5 hours per week or 4 days (28 hours). We are open to flexible working discussions.

Salary: £30,090 - £32,130 per year

Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.

After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.

Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.

About the role

We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.

The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.

Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £600,000 of previously unclaimed benefits.

An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.

You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.

About you

You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.

Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

About us

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

If you have any questions, please do not hesitate to contact us, we would love to hear from you!

Looking for a new challenge? Citizens Advice in West Sussex (North, South, East) is an independent local charity providing vital advice and support to residents across West Sussex county on issues such as debt, benefits, housing, energy, and immigration. We’re proud to deliver trusted, high-quality advice that helps people find a way forward, and we’re looking for a passionate Service Manager to help us continue that mission.

As Service Manager for our Mid Sussex area, you’ll oversee several small projects and lead a team delivering social welfare advice and casework to AQS standards. You’ll ensure services meet KPIs, quality and regulatory requirements, while providing supportive line management and encouraging a positive, high-performing team culture. You’ll also work closely with local stakeholders and partners, representing Citizens Advice and ensuring our services reflect the needs of the local community.

This is a hands-on leadership role, with a strong presence across local offices (minimum 80% office-based per week). You’ll play a key part in developing staff and volunteers, contributing to funder reporting, and helping shape the charity’s future through insight, collaboration and continuous improvement. If you’re a motivated leader who thrives on making an impact and driving community-focused services, we’d love to hear from you.

What We Offer:  

• Holidays: 26 days per year 

• Employee Assistance Scheme: Access to confidential support services

• Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period

• Commitment to learning and development: access to training platforms and professional development

• Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work

Apply Today! 
If you’re passionate about helping others, read through the Job Description and Personal Specification on our website via the apply button and tell us through the application form, how you are suited to this role. We look forward to hearing from you!

Are you looking for a new challenge? We have an exciting opportunity for a Team Manager to join our Kickstart Futures Service based in Sutton.

The Service provides floating key work support sessions to Care Leavers who predominantly entered the UK either as Unaccompanied Asylum-Seeking Children or as Survivors of Human Trafficking, with an aim to improve their independence skills, community integration, self-confidence and mental health.

Location of the post:

You will be based in our Crystal Palace office (SE19 3BG) with the requirement to regularly visit our 7supported living accommodation sites located across Sutton and Croydon. Between visits, you have the option to work flexibly from our office and from home. 

Hours:

29.6 hours across 4 days. Hours of work can be flexible to suit you, between the hours of 9am – 7pm. Occasional cover may be required on weekends to meet the needs of the service.

Some of the key responsibilities include but are not limited to:

• To manage all areas of service provision including all aspects of key performance indicators outlined by commissioners across contracts in different Local Authorities.
• To manage a multidisciplinary team of professionals by providing supervision, practice development sessions, team meetings, ongoing practice advice and monitoring and evaluation of all aspects of our recording policy.
• To provide professional support to staff team members as well as other Team Managers within the Positive Futures theme. This includes support and advice around safeguarding matters, analytical thinking and constant risk assessment.
• To complete regular monitoring reports in line with the contract specifications for each Local Authority where we deliver services.
• To attend regular monitoring meetings where you will present feedback of the service provision including details of cases, safeguarding concerns, practice advice and finance compliance.
• Working with the Children's Service Manager to grow and develop the services in line with Barnardo's corporate strategy of Positive Futures and based on the needs of Children and Young People.
• Actively promoting Children and Young People's participation in the service as well as seeking their feedback in order to incorporate a constantly evolving service delivery.

Essential Requirements to evidence in your application:

• At least 2 years' experience in managing a service/team aimed at supporting children/young people.
• An in depth understanding of leaving care, how to support young people transition to independence and the issues they may face.
• Demonstrable record of good working practice with children & young people.
• Ability to build strong relationships with other social care professionals and housing associations.
• Ability to prioritise tasks and manage time effectively.
• Strong IT skills and the ability to accurately record information.
• Excellent interpersonal and teamwork skills.
• Willingness to travel across London to attend regular meetings with commissioners.

Interested but would like some more information on the role?   Then please contact Rajinder Nagra (Assistant Director) Contact details can be found on our website via the job link.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

About the role:

Single Homeless Project (SHP) and Islington Council are proud to introduce St. John’s Mansions - a brand-new, purpose-built accommodation service that will provide safe, high-quality housing for individuals experiencing homelessness and facing multiple exclusion. This innovative project is backed by the GLA’s Single Homelessness Accommodation Programme (SHAP) 2022–2025, and represents a bold step forward in tackling homelessness across North London. SHP are building a dynamic, compassionate, and forward-thinking team to bring this vision to life. 

St. John’s Mansions will offer 19 beautifully finished self-contained studio flats, designed to support residents in their journey from rough sleeping and emergency accommodation to independent living. With a stay of up to 24 months, residents will receive tailored, high-intensity support to help them build the skills and confidence needed to thrive independently. 

The service will operate 24/7, with a welcoming reception and dedicated staff & clients spaces to enable both structured interventions and spontaneous, meaningful engagement. SHP will be working not only within Islington but in partnership with five North London boroughs - Barnet, Camden, Enfield, Haringey, and Westminster. This is more than just housing – it is a bridge to a better future. In this role, you’ll lead a team working closely with adults living in our accommodation, building trusting relationships and supporting them to take positive steps towards independence. Each day brings the chance to empower clients to manage their homes, connect with specialist services, and rebuild confidence, purpose and community in their lives.

Please note candidates will also be considered for an additional Team Manager vacancy within our Islington Complex Needs Services. 

About you:

• Experienced in leading and motivating teams to deliver high-quality, person-centred support to clients with multiple disadvantage.
• Skilled in managing complex client needs, including mental health, substance use, dual-diagnosis, and housing-related challenges.
• Confident in operational management, including compliance, risk management, service performance, and contractual responsibilities.
• Strong collaborator with the ability to build positive relationships with staff, volunteers, peer mentors, and external agencies.
• Committed to safeguarding, inclusion, and creating an empowering environment for both clients and colleagues.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important info:

Closing Date: Sunday 23rd November at midnight

Interview Date: Friday 5th December online via Microsoft Teams

Please note there will be a second round of interviews for progressed candidates in service in Islington. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

OVERVIEW OF THE ROLE 

The Office Manager will be a key member of the Helen Bamber Foundation Group. This is a broad role working with a wide range of staff and contacts within and outside the group. The postholder will be responsible for coordinating and ensuring that our office space and facilities are maintained in a safe, clean, and secure environment. They will have overall ownership of the office with regards to the day to day running and ensuring health and safety compliance, and with the support of their team. They will ensure our staff and clients are able to enjoy a safe and comfortable environment. They will be the main point of contact for I.T, Facilities and clients services across the group.

They will act as Site Safety Officer for the premises ensuring compliance with Health and Safety Procedures, as directed by the CEO.

The Office Manager will manage the Client Services Team including volunteers. This role will also oversee freelance interpreters working with Helen Bamber Foundation Group.

MAIN DUTIES AND RESPONSIBILITIES 

Facility Management: 

· Act as site manager ensuring that the office is in a state of operational readiness. This will include procuring and organising premises maintenance , cleaning services, communication systems and other support services as required to meet local needs.

· Responsible for local premises security and liaison with fire and police services and local alarm providers

· Managing local contractors, landlords, suppliers, and other agencies as necessary; identifying improvements and ensuring best value in procurement.

· Working effectively with the landlord’s facilities team in relation to building related issues and for any building repair and maintenance issues.

· Ensure that office equipment is operating effectively and efficiently and maintain a sufficient level of office furniture, resources, supplies and stationery

· Oversee and manage the documentation of minor repairs, renovations and decorations.

· Ensure core facilities like water and heating are maintained.

· Manage, monitor, and maintain the room bookings system for all users at the office.

Office Management and IT:

· Supervise and approve contracts and providers for services such as consumables, minor office renovations and cleaning.

· Lead in the procurement and ordering of office equipment and stationery, office and IT equipment and consumables in the most cost-effective manner.

· Track staff issues and requests about the building, office facilities, fixtures, and fittings, and ensure they are responded to in a timely manner.

· Act as a main point of contact for our outsourced IT support services supplier, providing onsite support for IT upgrades and installation of hardware and software

· Assist staff and volunteers across the group with local IT needs including set up for meetings and local diagnostics of minor IT issues

· Manage local IT assets and ensure the allocation or devices for new starters across the group and partnerships

· Conduct annual review in liaison with IT Support Service provider of the health of devices and carry out any necessary action as a result.

· Create, develop and maintain appropriate office administrative and business support systems, in conjunction with other teams to ensure consistency of systems and procedures across the service

· Financial Management:

· . Oversee the processes of petty cash payments, staff and client expense claims, invoices and other project related expenses

· Working with Finance to ensure accurate financial records are kept and compliance is achieved

· Work with the Finance team to ensure that invoices related to office and facility management are processed.

· Managing the group’s budgets for items such as stationery, refreshments, equipment, cleaning, and maintenance

· Managing monthly collation and processing of timesheets and associated paperwork for all freelance interpreters used by the Helen Bamber Foundation team, including interpreters’ timesheets and agencies invoices

· With the Finance team, organise weekly trips to the bank to get cash for client expenses for the Group, on occasion collecting the cash from the bank personally.

Health and Safety & Security: 

· Ensure compliance with Health and Safety procedures, in liaison with the Director of People and the CEO

· Act as Site Safety Officer (SSO) for the group, ensuring the office complies with all relevant health and safety and fire safety regulations and standards. 

· Oversee the health and safety responsibilities within the office premises, staying updated on changes in health and safety legislation.

· Review and maintain documentation of risk assessments, health and safety checks and fire evacuation plans.

· Ensure the office has on site first aid provision, designated trained first aiders and fire warden/s

· Organise the delivery of relevant H&S training such as first aid and fire marshal training

· Undertake weekly, monthly and annual checks and tests of office facilities including fire alarm sounder and panic alarm checks.

· Ensure staff across the group receive sufficient H&S inductions including the completion of relevant forms and documentations

· Ensuring all equipment and furniture is compliant with Health and Safety regulations at the office

· Ensure all employees are aware of all relevant health and safety office procedures.

· Ensure the office is kept clean, tidy, and free from hazards and maintain safe working conditions for all employees and clients. 

· Manage Eyecare Vouchers Procedure in line with the DSE regulations

· Manage the group’s annual Winter Flu Vaccination Programme

· Act as one of several office KeyHolders by being responsible for locking up the office two (no less than two times a week) when the office closes at 6pm.

· With the CEO, act as an emergency contact for any emergency security / building related issues out of hours.

Line Management and other:

• Have line management responsibility for a Client Services Team.

• Support the delivery of events in the building as and when necessary.

• Oversee the access and booking of our Group meeting room by others in the sector.

• Support the wider team in ensuring staff working in our partnership programmes have sufficient resources and that their sites are safe and secure for them to work.

• Carry out any other duties as required, consistent with the post and level.

PERSON SPECIFICATION

Essential

• Understanding of, and commitment to, the values and mission of the Helen Bamber Foundation Group.
• Understanding of the key issues facing asylum seekers and refugees in the UK

· Good interpersonal communication skills and the ability to create a welcoming and hospitable office environment for clients and staff.

· Premises management and office maintenance, to be able to identify problems and troubleshoot as required

• Excellent administration skills, detail orientated and systematic, with the ability to prioritise competing demands

· Demonstrate ability to exercise initiative and judgement to take decisions without supervision

· Understanding of Health and Safety policy and procedures and other relevant Health and Safety issues including an understanding of the Equality Act and its relevance for facilities and premises management

• Ability to problem solve and work well with others
• Experience of handling and managing confidential data

· Excellent IT skills, including word processing, spreadsheets, and database packages

· Liaising, developing, and maintaining relationships with a wide range of people and stakeholders

· Financial management, including monitoring and managing budgets, reporting and petty cash controls

· Ability to work in a multi-cultural environment

· Commitment to and understanding of equal opportunities and its application in practice

Desirable

· Experience of working in a setting which provides a service to vulnerable individuals

· Understanding of safeguarding in a vulnerable client group

· Experience in line managing staff

· Experience with procurement processes

· Knowledge of a range of project management tools

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 10am on Thursday 4th December 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

SELECTION PROCESS

We will invite candidates to an initial 15-minute online screening meeting on either Wednesday 10th December or Thursday 11th December 2025 followed by shortlisted candidates attending in-person interview on Tuesday 16th December. We will also ask you to complete a short exercise on the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network,which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience, you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.

FACILITIES MANAGER

Closing Date:  28 November 2025
Interviews:  5 December 2025
Location: Erdington or Selly Park Hospice *
Hours:  37.5 hours per week
Salary:  £45,000 to £50,000 per annum
DBS Requirement:  Standard

Are you a seasoned Facilities Manager ready for your next challenge? Do you want to work for an organisation where your expertise directly enhances patient care and supports families during life’s most difficult moments?

At Birmingham Hospice, we are passionate about improving the quality of life for people living with life-limiting conditions. Our dedicated teams provide exceptional care and support across two welcoming sites in Erdington and Selly Park – and we need an outstanding Facilities Manager to help us deliver this mission.

About the Role

As our Facilities Manager, you’ll lead a unified facilities and housekeeping service, ensuring our environments are safe, efficient, and truly patient-focused. Reporting to the Finance Director, you will:

· Oversee day-to-day operations for facilities, maintenance, and housekeeping.  * You will oversee one Hospice site in Birmingham (Erdington or Selly Park) and oversee or provide cover at the other hospice on occasions where needed.

· Ensure compliance with estates, facilities, and health & safety legislation.

· Drive continuous improvement so our spaces remain fit for purpose and enhance patient experience.

· Provide assurance to the Board on compliance and operational excellence.

What you will bring:

We’re looking for someone who is not just experienced but is proactive and adaptable. You will bring:

· IOSH qualification and demonstrable knowledge of Health & Safety and current legislation

· Strong organisational, people management and project management skills.

· Excellent communication, IT proficiency and experience in managing budgets.

· The ability to work flexibly and meet deadlines in a dynamic environment.

· A commitment to high standards and a passion for making a difference.

Why Birmingham Hospice?

· Be part of a supportive, inclusive values-driven, charity where your ideas are valued

· Enjoy a generous benefit package  

· You will receive comprehensive training and the opportunity to develop your career in Facilities Management

· Make a real difference in people’s lives

To find out more about this exciting opportunity and to apply please visit the jobs portal on our website.

A UK driver’s licence, business insurance cover, and access to a car for work purposes is essential to this role.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

We’re looking for a supportive and proactive Centre Manager who can enable our passionate and committed London team to deliver an excellent service for the client gardeners.

 confident business development skills are required by our Centre Manager to identify new partnerships and expand our programme delivery to ensure the continued sustainability of the centre.

Creativity, problem solving, prioritising and the ability to manage a diverse workload, where each day is different, is key in this role.

Our Centre Manager in London will be based in our Battersea Park office. Option for hybrid role with up to 2 days remote working per week.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.
 

This is a unique opportunity to help build an ambitious new function, with a portfolio of projects that will make a lasting difference for cats, dogs, and their owners. The work will be diverse, strategic, and deeply rewarding, and you’ll be collaborating with smart, compassionate colleagues across the organisation to create real social impact.

The newly created Advice & Support Team plays a critical role in delivering Battersea’s strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.

This role will be pivotal in bringing Battersea’s ambitious Advice & Support strategy to life. It will involve leading and developing innovative, partner-oriented projects that provide practical solutions - from helping prospective owners make informed acquisition decisions to supporting struggling cat and dog owners when they need it most.

Success will require working cross-functionally within Battersea while also building and managing strong, ongoing relationships with external partners at a senior level both inside and outside the animal welfare sector. Current initiatives, such as our partnership with FareShare and pet food manufacturers to deliver pet food to owners in need, illustrate the type of collaborative, preventative work this role will initiate, manage or expand.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

 

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages:

Acceptable use:

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please do not:

• Submit AI-generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.
• Use AI tools during real-time interviews.

Closing date: 28th November 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack from our Careers website.

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As a Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support.

As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You will also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we have achieved.

You will be someone:

• Who works in a person-centred way
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply for the role please send your CV and covering letter outlining how you meet the key requirements for the role to our HR Consultant; Viv Sage.

Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date. 

Closing date: Friday 28th November 2025

Shortlisting date: Ongoing throughout with Viv Sage

Interview dates with Richmond Carers Centre: Weeks commencing 8th December and 15th December

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

Be part of something transformative.

Join Rape Crisis South London (RCSL) at a time of significant change and growth from our current base of c£4million.  We’re looking for a qualified, skilled, values-driven Director of Finance and Resources to join our leadership team.

With a new CEO, Senior Leadership Team and a bold and inspiring new vision, this is a pivotal moment for our organisation as we lay the foundations and transform in the run up to a new organisational strategy. 

We’re a specialist charity supporting survivors of sexual violence across twelve South London boroughs providing counselling, group therapy, advocacy, and prevention education, alongside training for professionals.

If you’re ready to use your financial and strategic expertise to make a real impact for survivors, we’d love to hear from you

About the Role

As our Director of Finance and Resources, you’ll be a key member of our Senior Leadership Team, leading on:

• Strategic financial planning and advice for future growth and sustainability of the Charity
• Operational Financial Management, Reporting and Performance 
• Financial Accounts and Annual Reports
• Financial Control, Governance, Audit, and Compliance
• IT, Facilities, and Information Governance
• Management of teams and contracts in the Finance and Resources Directorate

You’ll work closely with the CEO and Board of Trustees to support our strategic vision and ensure sound financial stewardship to deliver support for survivors now and into the future.  The position is offered on a flexible, hybrid and part time basis. 

About You

We’re looking for someone who is:

• Professionally qualified (or equivalent) in finance management and accountancy
• Experienced and deeply knowledgeable in senior financial leadership and strategy development in the voluntary sector/an equivalent size charity 
• A skilled and experienced leader and manager of people, contracts and major service change projects
• Collaborative, analytical, and proactive in problem-solving
• Committed to feminist principles and to equity, diversity, and inclusion
• Ideally also skilled in overseeing IT, building and premises management and information governance, with training and support available where required. 

As well as experienced Directors, this role would also suit an exceptional Head of Finance looking to step up into their first Director role.

What We Offer

• 27 days’ annual leave + 8 bank holidays (pro rata)
• 3 extra gifted days (pro rata) between 27–31 December
• NEST pension (3% employer / 5% employee)
• Life Assurance, Healthcare Plan, Employee Assistance Programme, and Cycle-To-Work Scheme
• Supportive, feminist working culture

How to Apply

Please send your CV and a cover letter explaining how you meet the person specification

The position is offered on a flexible basis.  The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

We are an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.

No agencies please.  Unsolicited emails from agencies will not be responded to