Information and advice service and volunteer manager jobs

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent. 

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

The Group Governance and Risk Manager will play a pivotal leadership role in supporting our mission to improve lives and places. The postholder will ensure LHCPG operates with transparency, integrity and accountability, reflecting our values and reinforcing trust with the Board, colleagues and the communities we serve. 

Working closely with the Board and Senior Leadership Team (SLT), you will shape how governance, risk and assurance operate across the organisation - ensuring effective decision-making in practice, while leading and developing the governance function, including line management responsibility. 

You will also: 

• Support the Board and senior leaders, ensuring effective governance in practice - from decision-making through to delivery
• Embed a clear, practical approach to risk across the organisation, enabling teams to understand their responsibilities and take informed decisions
• Lead the development of governance, audit and assurance - strengthening oversight and organisational performance
• Oversee policy, compliance and data protection arrangements to ensure the organisation meets its obligations and maintains high standards

What we’re looking for: 

Applicants should hold a relevant degree, recognised governance qualification, or be able to demonstrate equivalent senior-level experience. The postholder will bring a strong, current understanding of governance models, regulatory requirements and legal obligations, together with experience gained within a Secretariat or Governance team in a regulated environment. A proven track record of providing high-quality governance support and trusted advice to Boards and Committees is essential. 

You will also bring: 

• A demonstrable track record of designing, implementing and embedding governance and assurance frameworks at organisational level
• Experience of leading the full internal audit cycle and using assurance activity to strengthen organisational performance
• Proven ability of leading risk management frameworks and maintaining strategic and operational risk registers 
• Experience of managing organisation-wide policies and business systems to ensure strong governance and compliance
• Experience of operating as a Data Protection Officer, with sound knowledge of UK GDPR and the Data Protection Act 2018
• Demonstrable capability to exercise sound judgement, think strategically and lead through complexity and ambiguity
• Well-developed organisational skills, capable to manage competing priorities and operate confidently at senior level
• Please refer to the job description and person specification attached for full details of the role and its requirements.

What you’ll get: 

• From £66,189 per annum
• Wellbeing allowance of £300 per annum via a portal (taxable)
• Discretionary annual bonus
• 34 days holiday plus bank holidays, option to buy up more, plus birthday leave
• Private Medical Insurance and Health Cash Plan after probation (taxable)
• Enhanced maternity and paternity pay (after 1 year of service)
• 10 days per year ‘work from anywhere’ opportunity
• 1.5 days personal volunteering leave and team volunteering opportunities
• £1000 pa individual training budget and development support
• Generous pension arrangements 

It is encouraged that all candidates submit a cover letter to support their application.  Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified 

ABOUT CAUDWELL CHILDREN

We are seeking an experienced and enthusiastic Volunteer Manager (maternity cover) to join our dedicated, experienced and growing team of professionals as we embark on a journey of expansion.

Established in 2000, Caudwell Children aims to change people’s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice.  We believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve #jointhechange and help us in our mission!

Our facilities provide a state-of-the-art base within the grounds of Keele University, Staffordshire, with the option of informal homeworking arrangements up to 40% of working week after passing probation.

POST OUTLINE

This is an impactful role working in a supportive and collaborative environment. The Volunteer Manager is responsible for implementing a sustainable volunteer strategy, onboarding journey and programme across the charity. This varied role oversees the promotion of volunteering, internal and external relationship building, all stages of volunteer recruitment, HR checks and onboarding and the coordination of an effective volunteer mandatory training programme. This role is responsible for organising recognition programmes, guiding departments on how to manage and retain volunteers, maximising the use of volunteer resources and ensuring volunteers have a rewarding experience whilst also positively contributing to the organisation objectives to provide vital services to the families of disabled and neurodivergent children. This role is also responsible for the line management of the Volunteer Administrator. This is an exciting opportunity for someone who shares our commitment to making a meaningful difference and who can truly embody our core values:

• Ambition – We dream BIG… then make it happen
• Dedication – We go the extra mile… for every child
• Inclusivity – Unique, but UNITED

The successful candidate will bring enthusiasm, professionalism and a collaborative spirit, contributing to a culture where every child, colleague, donor and stakeholder feels valued, supported and inspired to thrive.

MAIN DUTIES & RESPONSIBILITIES

• Lead and inspire a positive culture of volunteering within the organisation.
• Implement the Charities Volunteer Strategy and continually develop the volunteer onboarding journey and programme. 
• Liaise with departments to establish volunteer support requirements and create volunteer role descriptions.
• Continually review the recruitment plan and pipeline, analysing existing data to understand patterns, ensuring volunteer diversity.
• Promote and market Caudwell Children volunteer roles nationally with the support of the team, reaching wider audiences, using a range of recruitment methods such as online recruitment platforms, social media, local community groups, etc.
• Attend volunteer recruitment events across Staffordshire, such as university career fayres, including delivering presentations to promote volunteering and placements.
• Attend volunteer networking events
• Coordinate and lead informal volunteer interviews to identify suitable volunteer candidates.
• Responsible for overseeing references checks, ID and DBS checks in line with DBS regulation and to comply with safer recruitment policies
• Process onboarding paperwork, updating our volunteer database and auditing  volunteer records to ensure they are up to date with DBS checks, mandatory training, medical records and emergency contact details.
• Oversee DBS renewals, DBS Destruction notices, annual medical updates and mandatory training reminders.
• Lead volunteer support plan discussions with new volunteers to discuss reasonable adjustments and support we will put into place where they have disclosed a medical condition or disability.
• Coordinate and oversee the induction and mandatory training for newly appointed volunteers, delivering the mandatory charity training session in collaboration with the Learning and Development Manager.
• Working with departments to advise them on how to deliver an effective training and mentoring programme in order to establish a cohesive infrastructure of motivated volunteers, in collaboration with the Learning and Development Manager.
• Deliver volunteer management training and advice to departments on how to  support, mentor and motivate volunteers, ensuring regular supervisions are carried out by departments.
• Lead monthly catch ups with department heads to discuss the activity of volunteers and department needs.
• Monitor and evaluate all aspects of volunteer activity to ensure effectiveness. Conduct continuous evaluation of the volunteer programme, organising surveys and volunteer forums to gather feedback
• Responsible for checking volunteer expense forms.
• Design and organise formal or informal activities to recognise the contributions of volunteers to the organisation, including parties, social media recognition posts, volunteer case studies, volunteer awards, etc.
• Review and update if appropriate volunteer policies, procedures, risk logs and standards of volunteer service across the organisation ensuring compliance with relevant legislation.
• Ensure the Volunteer Department is compliant with ISO requirements by annually reviewing standard volunteer documents due to renewal.
• Produce regular reports using volunteer data on volunteer recruitment, onboarding, activity and participation.
• Create month end board level reports, interact at Board level, to highlight progress against the Volunteer Strategy.
• Line Manage, supervise and mentor the employee: Volunteer Administrator.
• Help to facilitate and develop the corporate volunteering opportunities in collaboration with the Business partnerships team who lead on the Charities Corporate Social Responsibility offer.
• Maintain and develop the current placement offer for student volunteers recognising the contribution to a sustainable volunteer strategy, and coordinating placement project plans and timetables.
• Deal with any complaints or issues involving volunteers in the appropriate manner and take action where necessary. 

Other:

• Communicate with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy. 
• Uphold the principles and practice of customer care and continuous improvement.
• Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018.
• Have an awareness of relevant health and safety regulations and legislation, being responsible for your own health and safety and that of anyone else whom your acts and omissions may affect.
• Report any concerns of potential abuse of a service user in line with the Safeguarding Policy and procedures.
• Ensure maintenance and security of physical, financial and information resources.
• Demonstrate commitment to ongoing personal and professional development. 
• Keep comprehensive and accurate records in relation to your role and in accordance with policies and procedures.
• Attend training as appropriate to the role, applying knowledge gained to the workplace.
• To work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders. 
• Ensure compliance with statutory and non-statutory bodies. 
• Adhere to all Caudwell Children policies and procedures.
• Demonstrate commitment to Caudwell Children’s mission, vision and values.
• On occasion and when necessary work flexible hours to meet the needs of the business.
• Willingness to travel on occasion in order to fulfil the needs of the post. 

PERSON SPECIFICATION

Essential Criteria:

• Experience of coordinating volunteers / supervising a volunteer team.
• Experience of line management of colleagues.
• Experience of working in the charity sector.
• Excellent administration experience.
• Excellent communication and interpersonal skills
• Knowledge of Volunteer management practices
• Ability to resolve problems/issues tactfully and effectively.
• Well-developed IT skills including data/records management and analysis.
• Good time management and organisational skills.
• Good presentation and training skills.
• Good multi-tasking skills with the ability to deal with and prioritise multiple requests.
• Prepared to be flexible and a commitment to team work.

Desirable Criteria:

• Educated to degree level or equivalent. 
• Relevant volunteer management qualification.
• Experience of management role.
• HR administration experience.
• Volunteer/ employee recruitment experience.
• Experience of reporting against targets to the board/senior management team.
• Understanding of the legislation surrounding volunteer management.
• Understanding of confidentiality and GDPR.
• The ability to travel independently to various locations across the region to fulfill the duties of the role.

This Job Description is not exhaustive.  The post holder may be required to carry out any other task as deemed appropriate for the level and responsibilities of the post.

DISCLOSURE & BARRING SERVICE CHECKS

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a basic disclosure check.

EQUAL OPPORTUNITIES

Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010.  We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation.  Please make us aware on your application if you are applying under the Disability Confident Scheme.  We also encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.

HOW TO APPLY & FURTHER INFORMATION

To apply for this exciting opportunity, click “Apply” or visit our website for further information. 

We're looking for an enthusiastic and compassionate Volunteer Manager to help our volunteers to continue to do the brillaint work they do. You will play a vital role in recruiting, coordinating and championing our volunteers, ensuring they feel welcomed, valued and empowered to make a meaningful difference.

You will recruit and onboard new volunteers, coordinate rotas, provide day-to-day support, organise volunteer events and recognition activities, and maintain accurate volunteer records. You'll also work closely with colleagues across the organisation to ensure our volunteer programme continues to grow and thrive.

This role is perfect for someone who loves working with people, enjoys building strong relationships and has the organisational skills to keep everything running smoothly. You'll be approachable, proactive and passionate about creating an inclusive environment where volunteers feel supported and appreciated.

In return, you'll join a friendly and dedicated team where your work will have a genuine impact. Every volunteer you support helps strengthen our services and improve the lives of the patients and staff at the hospital.

This is a fixed-term opportunity providing cover during a Training and Development secondment.

If you're looking for a rewarding role where you can combine excellent people skills with organisation and purpose, we'd love to hear from you.

IT Manager

Salary: £18,484 - £25,878 (pro rata); FTE (35 hrs per week): £43,131

Location: Letchworth Garden City (hybrid – office one day a week)

Part time (15 - 21 hours a week, spread over three days)

Permanent

Flexible working considered

Are you passionate about IT, and have led the maintenance and support of IT in a small/medium-sized charity or business? Are you looking for flexible working patterns?  Do you want to make a genuine difference to people living with MS.  If so, we’ve got a perfect role for you.

Join our friendly team

We are looking for someone with strong IT operations and cybersecurity expertise, who wants to lead our charity’s use of IT.  The ideal person would have done a similar role previously and is a strong communicator and team player. You would know the right IT for an organisation of our size and help our people use it.  You would know when to get hands on, when to manage suppliers, and how to provide leadership.  You would relish flexible working patterns, and have a close connection to MS.  You may not have all the right skills, but if this speaks to you, we encourage you to apply.

Our charity

MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role

This role manages MS Trust’s IT stack – including setting the right strategy for IT, ensuring we have strong governance and value-for-money in our use of IT, manage IT deployment and supplier relationships, lead on cybersecurity and business resilience, encourage innovation through the use of our software platforms, and maintain all the right documentation.  We are looking for that combination of IT expertise and strong people skills.
What we can offer

• Flexible working pattern.
• Hybrid working, with an expectation you are in our office in Letchworth at least one day a week.
• 25 days annual leave (pro rata) per year plus bank holidays, which increases with length of service to 30 days.
• Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
• Sick pay and a Death in Service benefit.
• Enhanced maternity, paternity and adoption pay.
• Employee assistance Programme
• Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
• Learning and development policy to develop all staff.
• Cycle to work scheme, Volunteering day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equity, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: 9am on 20 July 2026
 

First Interviews: 6 August 2026

Main purpose of post

This is a new role for the marketing team at Weston Park Cancer Charity. The Communications and PR Manager will play a critical role in telling our story, championing our mission, and amplifying the voices of patients, families, clinicians and supporters.

To lead and deliver impactful, brand-building communications and PR activity that increases awareness, deepens engagement, and strengthens Weston Park Cancer Charity’s reputation across South Yorkshire and beyond. The Communications and PR Manager will work closely with the Marketing Manager, Campaigns Manager and Digital Marketing and Social Media Officer to create compelling copy for charity news stories, press releases and campaigns, ensuring consistent and meaningful communication across channels.

This role will:

Communications Strategy & Planning

· Support the Marketing Manager in delivering the annual marketing plan through communications and PR opportunities.

· Support the Campaign Manager with the charity’s multi-channel campaigns that raise awareness of services, research, events, and fundraising initiatives.

· Monitor and evaluate performance of communications activity, using insight and data to inform continuous improvement.

Media Relations & PR

· Build, maintain and grow strong relationships with local, regional, and national media.

· Act as first point of contact for media enquiries and manage press office activity.

· Lead proactive PR campaigns to highlight the charity’s work, impact and partnerships.

· Prepare press releases, statements, briefings and media packs.

· Support senior leaders and spokespeople with media interviews and messaging.

Communications & Storytelling

· Oversee the creation of high-quality communications across all external channels – website, newsletters and print materials.

· Support the delivery of communications through the charity’s digital channels by working closely with the Digital Marketing and Social Media Officer.

· Provide oversight on social media messaging, online storytelling, and website content.

· Lead on gathering patient, supporter and staff stories, ensuring sensitivity and ethical storytelling.

· Produce compelling copy that strengthens the charity’s brand and inspires action.

Brand & Reputation Management

· Provide staff members with regular training on the charity’s tone of voice, ensuring high standards of output.

· Ensure consistent application of the charity’s brand identity, tone of voice and key organisational priorities.

· Protect and enhance the organisation’s reputation through effective issues management.

· Work with the Marketing manager and Leadership team as needed on reviewing and updating the charity’s strategy, tone of voice and branding.

Stakeholder Engagement & Team Support

· Work collaboratively with clinical partners, fundraisers, volunteers, ambassadors, and community groups.

· Support internal communications to strengthen engagement across teams.

· Represent the charity at events, briefings, and partnership meetings where required.

· Represent the Marketing Manager/Campaign Manager and support the marketing team as needed during annual leave/sick leave. 

What you do

We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy marketing team. Our Communications and PR Manager will play a vital part of our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region.

General Responsibilities

Every employee is required to:

• Adhere to, and comply with, organisational policies, procedures and guidelines at all times.

• Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.

• Comply with the organisational policy on confidentiality, and the General Data Protection Regulations

• Respect the confidentiality and privacy of donors, guests and staff at all times.

• Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.

• Participate in personal and organisational training and development and performance framework meetings

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

 How to apply

 Closing date:           2nd August 2026

 Interview date: 17th August 2026

Application format: Please send a CV and covering note demonstrating that you have read the job description / person specification and how you meet the essential and (where relevant) desirable criteria for this role. This can include skills, training, membership of professional bodies and experience. The covering note will form a key part of the recruitment process and you should demonstrate your suitability for the role in no more than one page.

Weston Park Cancer Charity is committed to promoting equality of opportunity and values diversity of culture among our staff. All applications are anonymised as part of the selection process.

 Apply to HR

At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.

We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.

Our Information and Advice service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options; practical assistance with individual grant applications, accessing social tariffs, blue/purple badge and taxi card applications. The service is delivered through a range of channels, including face to face, telephone, email and digital, across Kensington and Chelsea borough.

This is an exciting new role for us - to help shape our Information and Advice service, a service we're proud to dleiver within the community. If you're passionate about helping people, have experience of working as part of a team and are seeking a new challenge then get in touch!

The role is 21 hours per week.

Due to the number of applications we may not be able to respond to all unsuccessful applicants.

Purpose of the Role

An opportunity has arisen for an energetic and skilled individual to lead the Mind in Bexley Carers Service.  The Carers Service supports those looking after, or affected by, an adult relative or friend’s mental health, alcohol, or substance use challenges.

The postholder will provide both strategic and operational leadership, ensuring the effective delivery of the service in collaboration with key partners, including the London Borough of Bexley, Oxleas NHS Foundation Trust, and other relevant stakeholders.

The role is responsible for ensuring that carers receive high-quality, person-centred support, enabling them to lead fulfilling and valued lives, actively participate in their communities, and develop their abilities to their fullest potential.

Key Duties and Responsibilities

Service Delivery and Development

· Develop, coordinate, and maintain a flexible, responsive, and high-quality service to support carers.

· Carry a client caseload.

· Provide individuals with clear information and guidance, enabling them to explore innovative and creative approaches to meeting their needs and achieving desired outcomes.

· Develop and deliver groups, workshops and courses for carers.

· Ensure carers are involved in development of the service and have opportunity to give feedback on the service.

· Ensure that all services are delivered in line with organisational policies, procedures, and quality standards.

Leadership and Management

· Provide effective leadership, supervision, coaching, and performance management to staff, volunteers, and students on placement.

· Promote a positive, collaborative working culture that supports high performance and continuous improvement.

· Assist in the organisation and facilitation of team meetings, promoting open communication and a cohesive team environment.

Partnership Working and Collaboration

· Work collaboratively with colleagues, partner agencies, and stakeholders to ensure effective service delivery and the achievement of agreed objectives.

· Build and maintain strong working relationships with local and regional carers’ forums, ensuring innovative approaches to supporting families and carers are explored and implemented.

· Contribute to inter-agency working by maintaining high standards of communication and participating in relevant forums.

Advocacy and Engagement

· Advocate for the needs of carers, ensuring their voices are reflected in care planning processes across mental health and social care services.

· Promote the importance of carer involvement, in line with The Carers Trust “Triangle of Care” best practice guidance.

Quality and Performance Management

· Take overall accountability for the quality, performance, and continuous improvement of the service.

· Ensure monitoring data and information is collected and submitted on time.

· Ensure compliance with all relevant regulatory, contractual, and organisational requirements.

· Monitor and evaluate service outcomes to ensure effectiveness and identify areas for development.

Please note, this list of duties is not exhaustive, and the postholder may be required to undertake additional responsibilities as reasonably required in line with the needs of the service. 

Advice Services Manager

10-Month FTC | 4 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start

I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.

This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.

You’ll also maintain a small caseload to stay connected to frontline support and community needs.

Key Responsibilities

• Lead and support advice staff and volunteers across multiple sites
• Ensure high-quality, compliant advice delivery
• Oversee case management, reporting and service outcomes
• Drive service improvements and quality assurance
• Support training, safeguarding and team development
• Work closely with senior leadership on service growth and impact

About You

• Experience managing advice services within the charity/community sector
• Strong knowledge of welfare benefits, housing, debt or immigration
• Skilled in team leadership, service improvement and reporting
• Confident using case management systems and data
• Organised, proactive and community-focused

Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.

If you have the above skills and experience and are immediately available, please apply online today!

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

​About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Closing Date: 3rd August (9am)

Provisional Interview Dates:

Ist stage interviews: 7th or 10th August 

2nd stage interviews 18th August

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

Deputy Manager – Localities
Hours: Part-time, 30 hours per week
Salary: £29,003 – £31,214 per annum FTE (£23,515.94 – £25,308.64 per annum for 30 hours per week) salary dependent on skills, experience and knowledge
Contract: Permanent
Location base: Abingdon Hub, South Oxon and Vale of White Horse. WFH options available.

Who we are, and what we do

We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.

Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.

We won’t give up until everyone experiencing a mental health issue gets both support and respect.

About the Role and the Service

The Localities Service provides holistic wellbeing support to anyone in Oxfordshire experiencing a mental health issue or poor mental wellbeing, empowering people in their own recovery.  They offer an initial Advice and Guidance session to help people identify their wellbeing support needs and signpost to a wide range of services available within Oxfordshire Mind and in the local community. They offer a broad range of peer support groups to our enhanced cohort and short courses and workshops to enable people to learn tools and strategies to improve their wellbeing.

The Deputy Manager – Localities will support the Oxfordshire Wellbeing Manager to ensure effective delivery of high-quality locality-based services for people experiencing mental health issues in Oxfordshire. Providing some direct support to service users through Advice and Guidance sessions, short courses, workshops and peer support groups as well as providing management support to the team.

About You

We are currently looking to recruit a Deputy Manager – Localities and would really welcome applications for it.

We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:

• Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems
• Knowledge of good practice in safeguarding Children and Adults
• Experience of leading or supervising others
• Experience of managing risk
• Experience of working in a demanding environment
• Experience of working as part of a team and communicating effectively
• Experience of working with individuals/groups, enabling them to identify their own goals to support personal wellbeing and recovery, and helping them to pursue these.
• Excellent listening and interpersonal skills
• Self-awareness and ability to reflect and learn from own experiences and those of others
• Effective organisational, planning, administrative and IT skills
• Demonstrating professional approach and boundaries in all situations
• Ability to hold clear boundaries
• Knowledge/Understanding of our values

Closing date: 26th July /2026
Shortlisting date: 27th July 2026
Interview date: 4th and 5th August 2026
Interview location: In person interviews at Osney Mead

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We are unable to provide sponsorship for visa applications.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

Department: Fundraising, Marketing & Communications

Reports to: Director of Fundraising & Communications

Work Pattern: Full Time (35 hours per week)

Location: Hybrid working (3 days in office Aylesbury, Bucks)

Salary: £35,000-£39,000

The Marketing and Communications Manager will lead the development and delivery of integrated marketing and communications activity to support Calibre Audio’s growth, brand awareness and member engagement. The postholder will play a pivotal role in increasing audience reach, driving acquisition, enhancing supporter journeys and positioning Calibre Audio as the leading UK charity for audiobooks.

The role combines strategic planning, hands-on campaign delivery, performance analysis and stakeholder collaboration to support the achievement of ambitious income and membership targets.

Key Responsibilities

Marketing Strategy & Delivery

• Develop and deliver an integrated marketing strategy aligned with organisational objectives.
• Lead multi-channel campaigns (digital, social, email, paid media and partnerships) to drive acquisition, engagement and retention.
• Deliver an “always-on” acquisition programme across key channels.
• Ensure all activity contributes to reducing cost per acquisition.
• Manage marketing budgets, ensuring effective allocation and optimisation of spend.

Audience Growth & Brand Development

• Grow Calibre Audio’s social media audience and increase engagement through targeted campaigns.
• Lead initiatives to increase brand awareness and position Calibre Audio as the UK’s leading audiobook charity.
• Develop and maintain consistent brand messaging and identity across all platforms.
• Plan and manage a forward social media content calendar to ensure timely, effective delivery.

Digital Marketing & Performance

• Oversee the effective use of Google Ad Grants ($10,000/month), ensuring quality lead generation and measurable results.
• Monitor, analyse and report on campaign performance using data-driven insights to improve outcomes.
• Implement testing frameworks (A/B testing, optimisation cycles) to improve conversion rates and engagement.

Membership Growth & Supporter Journeys

• Support the growth of active memberships.
• Contribute to the development and delivery of supporter journeys across marketing and fundraising channels.
• Improve member satisfaction through targeted communications and continuous feedback loops.

Communications & Engagement

• Develop and implement an integrated communications plan for internal and external audiences.
• Increase engagement with communications across staff, volunteers and members.
• Oversee production of regular newsletters and stakeholder communications in accessible formats.
• Deliver social engagement campaigns to drive interaction and community building.
• Manage and optimise email marketing platforms (e.g. MailChimp) for effective stakeholder communication.

Ambassador & Advocacy Programmes

• Support the rollout of patron, VP and ambassador programmes.
• Develop a user ambassador initiative showcasing member stories to drive advocacy and awareness.

Internal Communications & Collaboration

• Improve internal communications processes, ensuring effective feedback loops between teams and leadership.
• Increase staff satisfaction and engagement with communications.
• Work closely with fundraising colleagues to align campaigns with income generation objectives.

Leadership & Management

• Manage and develop external suppliers where applicable.
• Foster a culture of collaboration, creativity and accountability within the team.
• Provide regular reporting and insight to senior leadership on marketing performance.

Person Specification

Experience

• Proven experience in a marketing or communications management role (charity or not-for-profit desirable).
• Track record of delivering successful multi-channel marketing campaigns.
• Experience in digital marketing, including social media, email marketing and paid advertising.
• Experience of using data and analytics to drive decision-making and performance.

Skills & Knowledge

• Strong strategic thinking combined with hands-on delivery capability.
• Excellent written and verbal communication skills.
• Strong project management and organisational skills.
• Budget management and ROI analysis experience.
• Knowledge of CRM systems and marketing platforms (e.g. MailChimp, HootSuite, Google Ads).

Personal Attributes

• Creative, proactive and results-driven.
• Passionate about accessibility and inclusion.
• Strong interpersonal skills with the ability to influence and collaborate.
• Comfortable working in a fast-paced environment with competing priorities.

Additional Information

The role may require occasional out-of-hours work for events or campaign launches. The postholder will be expected to champion Calibre Audio’s values and commitment to accessibility in all communications.

STAFF BENEFITS PACKAGE

• 30 days annual leave, plus an additional Calibre Christmas closure day
• Matched pension contributions up to 5% of salary
• Medical Cash Plan (Hive Insurance Bronze Package)
• Life Assurance cover of 2 x salary through the Canada Life Death in Service scheme
• Employee Assistance Programme (EAP) providing confidential support and advice
• Access to Calibre Rewards through Reward Gateway, offering discounts and savings across hundreds of retailers
• Commitment to learning, development and career progression
• A supportive, inclusive and values-led culture
• Free on-site parking

This is an exciting opportunity to join our team as Senior Advice Session Supervisor. You will lead a team of staff and volunteers in providing high quality information and advice services across our two main offices in Peckham and Walworth by face to face, telephone and digital access channels.

The role includes:

• Supervising advice and information sessions
• Undertaking advice and research and campaigns work
• Deputising for the CAS Service Manager in helping to ensure the smooth running of the Service
• Assisting in preparing monitoring and project reports
• The support and supervision of a team of paid staff and volunteers

To be successful in this role you will need:

• A minimum of one year’s experience in the supervision of advisers. This should include an understanding of the provision of staff and volunteer support, supervision, development and motivation.
• Recent experience of advice work including advising or supporting on complex cases in social welfare law. 
• Knowledge of the type of social policy issues facing the local community, and a commitment to influencing social policy.
• A commitment to the Citizens Advice aims, principles and equal opportunities policies

Closing date: 9am Tuesday 4th August 2026

Interviews: Friday 7th August 2026

Make a difference through evidence, policy, research and campaigning

Citizens Advice Newcastle is seeking an enthusiastic and experienced Research and Campaigns Manager funded by Millfield House Foundation, to lead our research, policy and campaigning work. The role exists to ensure that the experiences of our clients are used to influence local, regional and national policy and practice, helping tackle poverty, inequality, discrimination and unfair treatment.

Working closely with colleagues, volunteers, clients and external partners, you will gather and analyse evidence, identify emerging issues affecting local people, and develop campaigns that bring about positive change. You will represent Citizens Advice Newcastle within the Citizens Advice network and with stakeholders including local authorities, MPs, universities, NHS organisations and voluntary sector partners.