Information and advice service and volunteer manager jobs

Senior Policy Research Manager

Permanent

Salary: £45,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

Closing date: 5pm, 5th October 2025

First Interviews: w/c 13th October 2025

Second Interviews: 21st and 22nd October 2025 

It’s an exciting time to join World Cancer Research Fund International’s policy team as we develop the next phase of our policy tools and resources. WCRF International leads and unites a global network of cancer prevention charities based in Europe and the Americas, providing the science, policy, and strategic direction that guides their work to prevent cancer worldwide.

We are recruiting a Senior Policy Research Manager to lead WCRF’s flagship policy tools, including NOURISHING, MOVING and the Blueprint for Cancer Prevention. You will translate the latest science into actionable policy recommendations, deliver high-quality research projects, and represent WCRF externally to maximise our national and international impact.

We are looking for a candidate with strong policy research expertise, experience in evidence-based advocacy, and the ability to turn complex science into clear policy solutions. You will bring an innovative approach, including exploring new methods such as AI, and be skilled at working across teams and with external stakeholders.

You will have a proven track record in managing policy tools or research projects, building collaborations and engaging senior decision-makers. Strong communication, leadership and stakeholder skills are essential to support WCRF’s strategy and enhance the influence of the Policy & Public Affairs team.

Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role.Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining, exercise, health checks, health talks and social engagement in a variety of local settings. 

About the Role

We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers,  2 x Dementia Project officer 1 x Dementia Carers Group Support Adviser and a great team of volunteers.

Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand.  We want to reach younger older people to encourage “Act Now Age Well” . An important element of this role will be looking for opportunities to develop existing services and introduce a new services including some paid services.  The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

1. Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
2. Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
3. Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
4. Oversee recruitment and support for volunteers across the service.
5. Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression
6. This list is not exhaustive.

Closing date for applications: 12pm, 18th September 2025

Interview Dates: 24th September 2025

This post is subject to a Disclosure and Barring Service check

CV’s will not be accepted

For Us Too (Thanet, Canterbury and Swale) is a local parent driven charity providing information, support and family focused social events for children with disabilities and their families.

We are looking to recruit an experienced Manager to lead this local parent driven Charity.

You will be responsible for leading the team of Family support officers and volunteers with the varied activities that the Charity provides, particularly regarding our supporting education program and supporting families with guidance on all aspects of their child’s wellbeing.

If you have relevant knowledge and/or experience of working within the area of children with disabilities and families, have experience of leading a team, are well organised, flexible and able to work with a range of professional/external agencies we would like to hear from you.

The position requires an enhanced DBS disclosure and the ability to regularly travel around Kent with some evening and weekend work.

Main Duties and responsibilities

• To manage all operational activity of the charity according to the strategic direction provided by the CEO and Board of Trustees
• To be responsible for all aspects of staff management and supervision
• To be responsible for all aspects of external contract management and performance, including monitoring and reporting KPI outcomes to funding bodies
• To report to the CEO, providing reports and accurate, up to date information pertaining to contracts and new business                    
• To undertake all aspects of business development including identification of funding opportunities, bid-writing and tender submissions
• To work in partnership with charities ensuring co-ordination and co-operation in relation to contract delivery and performance
• To maintain existing and develop new partnerships with statutory, voluntary and private sector organisations for the benefit of disabled children, young people and their families
• To be responsible for updating and revising the charity’s Business Plan and fundraising Strategy, in accordance with the CEO’s and Board’s strategic direction
• To develop and maintain policies and procedures in accordance with the CEO’s strategic direction
• To undertake any other relevant duties within the overall scope of the role, as requested by the CEO and Board of Trustees.

About Screen Share

Screen Share is the UK’s leading refugee digital inclusion charity. We invest in the digital capability of refugees and people seeking asylum by providing the tools, training and opportunities they need to thrive in education, work and community life. Our vision is a future where every refugee in the UK has the digital tools and support to flourish in a connected world.

Over the past four years, we have supported more than 3,000 refugees with devices, connectivity, and training. Our 2026–2030 strategy commits us to scaling our impact to reach 5,000 refugees across the UK every year, embedding refugee leadership, and ensuring Screen Share is an effective and sustainable full-service digital inclusion service for refugees for as long as needed. 

This role is funded for 1 year with the high likelihood that funding will continue beyond the grant period. We are also awaiting a response for 2 significant funding applications which will expand the programme. 

Personal Profile

This is a leadership role at a pivotal moment in Screen Share’s journey. The role is funded to deliver our current Digital Skills programme, with a strong focus on quality, impact and evaluation. At the same time, we are awaiting the outcome of several significant funding applications. If successful, these will enable us to expand the programme quickly, positioning the postholder as the Head of a national digital skills programme with a larger team and greater leadership remit.

You will be a dynamic and strategic leader, passionate about digital inclusion and refugees. You bring structured programme management (clear processes, monitoring & evaluation, budget oversight) combined with empathy, cultural sensitivity and the ability to motivate others. You will be excited 

You will thrive in a fast-moving and growing charity where flexibility and initiative are vital. You will embed refugee leadership at the heart of our work, co-designing with lived experience. You will also represent Screen Share externally, building partnerships with corporates, councils and charities, raising the profile of refugee digital inclusion nationally.

We particularly welcome applications from those with experience of migration. 

Key Responsibilities

Programme Leadership & Delivery

• Lead the design and strategic direction of our Digital Skills programme, Ensure the service we are providing is high-quality, impactful, trauma-informed and aligned with Screen Share’s 2026–2030 strategy.

• Oversee the onboarding and support of hundreds of refugees looking to develop digitally, including supporting with the development of their Independent Learning Plan’s and journeys through Digital Champions 

• Recruite, coordinate and support our digital champions and staff to provide high-quality online and in-person classes, 1:1 support and effective sign-posting

• Maintain oversight of multiple Screen Share digital skills projects delivered over multiple locations. 

• Trial innovative digital inclusion tools and approaches.

Monitoring, Evaluation & Impact

• Design and oversee comprehensive impact measurement and monitoring and evaluation frameworks to ensure the programme is most effective 

• Produce clear, data-centered programme and impact reports (quantitative and qualitative) for existing and prospective funders and partners 

• Embed continuous learning and client reflections into programme design and improvement.
   

People & Volunteers

• Recruit, train and support Digital Champions and volunteers in a trauma-informed way

• Line-manage staff kindly and calmly as the team grows

• Embed refugee leadership and lived experience in programme design, delivery and iteration
   

Partnerships & Fundraising

• Support our Outreach team in building and maintaining strong partnerships with our corporate, charity and government partners 

• Represent Screen Share to external stakeholders including corporates and charity partners with professionalism and credibility.

• Explain and facilitate our Digital Skills employee engagement package for corporates and businesses in a safe and professional manner

• Collect and report detailed programmatic data and case studies for fundraising bids and corporate partnership proposals.
   

Finance, Safeguarding & Compliance

• Hold accountability for the Digital Skills programme budget, reporting regular updates to the CEO 

• Ensure compliance with GDPR, safeguarding and H&S policies.

• Oversee the prompt and accurate reporting of safeguarding incidents to Screen Share’s DSL, and contribute to the development of our safeguarding as an essential element of our work
   

Personal Specification

Essential

• Significant experience in charity programme management, with a strong preference for experience in the digital inclusion, adult education or refugee support sector

• Proven ability to manage teams of staff and volunteers from a diverse range of backgrounds

• Experience working directly with refugees/asylum seekers OR deep expertise in digital inclusion and commitment to learning from refugee experience.

• Strong monitoring, evaluation and reporting skills and experience

• Financial management experience (budgets, reporting).

• Experience supporting fundraising through impact reporting and case studies.

• Experience managing, training and motivating staff and volunteers.

• Excellent relationship-building skills across sectors.

• Strategic thinker with strong organisational and collaborative skills.

• Excellent written and verbal communication.

• Commitment to Screen Share’s mission and values.
   

Desirable

• Experience scaling programmes across multiple sites/regions.

• Familiarity with corporate volunteering or “train the trainer” models.

• Knowledge of digital skills curricula, programmes and digital inclusion sector

Creative Health Service Delivery Manager
Hours of Work: Part-Time - 21 hours per week (Tues to Thurs, 9am–4.30pm, with some evening and weekend working required with time off in lieu). 
Place of Work: START, Brunswick House, Salford M6 and various outreach sites as appropriate 
Salary: £40,000 per annum FTE (£24,000 per annum actual for 21 hours per week)

About Us

START is a charity that has been delivering mental health recovery and prevention services in Salford for over 31 years. We use creativity, connection and recovery interventions to deliver innovative programmes that improve wellbeing, reduce isolation and support recovery thereby helping to improve people's lives.

About the Role

We are seeking an experienced and motivated Creative Health Service Delivery Manager to lead the operational delivery of our flagship creative health services. You will take full responsibility for meeting NHS contractual requirements and Key Performance Indicators (KPIs), ensuring services run smoothly, achieve outstanding outcomes and remain a trusted part of the healthcare pathway.

In this role, you will:

• Lead and manage a multidisciplinary delivery team, providing supervision, support and performance management
• Ensure accurate data, documentation and outcomes are maintained in line with Commissioner and organisational standards
• Drive quality assurance, ensuring learning is shared and improvements are embedded in practice
• Champion the delivery of high-quality programmes that support improved mental health and wellbeing

We are looking for someone with:

• Significant experience managing service delivery in a health, wellbeing or voluntary sector environment
• A track record of meeting contractual KPIs in a Commissioner-led setting
• Strong line management experience, including leading multidisciplinary teams
• Experience delivering or overseeing creative programmes that promote wellbeing
• Excellent organisational, communication and stakeholder engagement skills

If being part of our next chapter sounds exciting, we would love to hear from you. We offer a supportive, values-led culture, opportunities for professional development and the chance to make a real difference. In return, we can offer you excellent progression potential and a host of benefits including:

• competitive starting salary 
• generous pension scheme 
• 30 days annual leave plus all public holidays (pro rata for part time employees)
• flexible working options 
• a culture encouraging inclusion and diversity 
• interest free employee loans
• employee assistance programme
• group income protection scheme

The closing date for receipt of applications is 12 noon on 19th September 2025.
Initial interviews are scheduled to be held on week commencing 29th September 2025.

Please note: We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Please read the job description for details and relate to this in your application.

No agencies please.

The Woodland Trust is looking for a Volunteer Recruitment Officer to help encourage and embed quality volunteering processes within the culture of the Woodland Trust.

The Role: 
•    You’ll act as the first point of contact for users experiencing technical issues providing assistance via phone, email and internal administration systems. 
•    You’ll support the increase of youth volunteering alongside our ‘Youth Reimagined’ team.
•    You’ll maintain best practice and ensure adherence to volunteer policies, procedures and processes by volunteer managers in the recruitment and management of volunteers.
•    You’ll work within the organisation and volunteer policies, procedures and processes.
•    You’ll demonstrate and encourage an understanding of safeguarding policies and procedure amongst staff and volunteers alike.
•    You’ll collaborate with internal stakeholders to promote success stories through our volunteer communication channels.
•    You’ll work closely within safeguarding guidelines and policies and ensure any projects you support are compliant with policies, procedure and best practice.
•    You’ll establish external relationships to help promote our volunteer opportunities to a more diverse demographic.
•    You’ll maintain administrative tasks such as rotas, training and forums.
•  This role is part time working 15 hour a week.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once every couple of months on average. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience working with volunteers at a national or country level.
•    Knowledge of best practice in relation to volunteer management policies and procedures ensuring it is always adhered to.
•    Experience or understanding of service desk or similar technical solutions delivery.
•    Experience of delivering online and face to face training and learning events.
•    Knowledge of Microsoft Office with the ability to use Microsoft Word, Outlook, PowerPoint and Publisher.
•    Organisation skills with the ability to handle multiple work streams and competing tasks.
•    Experience and understanding of safeguarding policies, procedures and training.
•    Experience developing a volunteering strategy to meet the needs of the organisation.
•    Knowledge of GDPR and data protection practices in relation to volunteer management.
•    Strong communication skills with the ability to speak to a wide range of audiences.
•    This role requires travel around the UK, so you need to have a clean UK driving licence.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 
Even if you don't meet every requirement of the role, we would encourage you to apply.  

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams 21st October 2025.

Thank you for taking an interest in applying for this role at Imperial Health Charity.

As the Volunteering Officer (Employability) for Imperial Health Charity, you will work in partnership with our NHS Trust to utilise opportunities through volunteering to enhance 
the employability prospects of people living in the local community. 

You will provide the administrative backbone of the team, ensuring that everything is well 
organised and coordinated to provide the best possible experience for everyone who engages with us. Day to day you will manage systems which support how we work and relationships with people, establishing links with volunteers, hospital staff and contacts from within our local communities.

You will work with the Volunteering Manager as a team to ensure that our volunteering opportunities provide mutual benefit to the volunteer and to our beneficiaries.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll play a key role in supporting the healthcare professional engagement team. This includes overseeing team activities, database management and managing team inboxes. As well as providing general administrative support to the whole team.

About you

You’re have a strong background with administrative experience. You’ll enjoy working as part of a busy and high performing team and will have excellent organisational skills, with the ability to organize your work effectively and prioritise competing deadline.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 29 September 2025

Interview date: 6 & 7 October 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity

Purpose of the post

To assist the development, delivery and quality assurance of all of Hope Project’s legal and advice services including the delivery of Legal Assessments to refused asylum seekers; and to develop and run a student placement pilot project

Location

Working from Home and Hope’s Birmingham office as required

Contract:

Permanent. 6 months probationary period. 2 months’ notice required.

We currently have 1 year funding and will be looking to extend the post beyond that.

Salary

£26077. (NJC .20 .8FTE of £32597)

Hours of work

28 hours per week, Monday – Thursday

Responsible to: Head of Legal Services

Responsible for: Student placements

Tasks

Under the supervision of the Head of Legal Services:

1. Ability to safeguard vulnerable adults

2. Help clients obtain documents required prior to initial interviews including client care letters, interview records, refusal letters and judges determinations

3. Interview clients face to face or by telephone in order to understand why they have been refused and what steps can be taken to challenge this and so access housing and support

4. Write up casenotes as required

5. Draft and finalise letter of advice

6. Carry out follow up work including referrals to help clients access help including legal advice, housing and financial support.

7. Meet face to face with clients to explain why they have been refused and what steps they can take to challenge this.

8. Work with interpreters to ensure clients able to fully understand all steps of the process

9. Accurately record data as required

10. Onward referrals including to Adult Social Care

11. Raise awareness of the service, including visiting drop ins or events when required

12. Contribute to Hopes longitudinal study, annual evaluations and periodic reviews

13. Delivering training including at annual fighting destitution conferences

14. Engage with case reviews and other processes Hope may use to ensure quality of casework

15. Contribute to Hopes ongoing development

16. Engage with training including Continuous Professional Development

17. Contribute to Hopes work to raise awareness among policy makers, sector partners and the general public

18. Work with Head of Legal to maintain IAA registration

19. Cooperate with and support Hope Project’s other services

20. Engage with support and supervision

21. Engage with reflective practice

22. Be aware of and work within Hope Project’s policies and procedures

23. Develop and implement plans for a student placement project alongside the Head of Legal

24. Develop partnerships with education providers

25. Recruit and supervise student placements

26. Report on placement project as required

27. Any other tasks deemed commensurate with the nature of the post

Person Specification

Qualifications

1. Qualified to give immigration and asylum advice at IAA level 2

Experience

2. Proven experience of working supportively with people under stress

3. Experience of working with groups of vulnerable / at risk people

4. Experience of giving legal advice to asylum seekers

5. Experience of working with interpreters

6. Experience of onward referrals

Ability

7. Good listener

8. Excellent organisational abilities

9. Able to work sensitively within professional boundaries

10.  Excellent written and spoken English

11.  Ability to use common office IT software

12.  Able to record data effectively

13.  Able to plan and develop small projects

14.  Able to supervise volunteers

Knowledge

15.  Understanding of legal issues affecting destitute asylum seekers

16.  Some understanding of statutory responsibilities to people with No Recourse to Public Funds

Qualities

17.  Sympathy towards destitute asylum seekers

18.  Good at communicating with colleagues and managers

19.  Willing to work both from home and from Hope’s Birmingham office base

Help us to deliver a gold standard service supporting homeless people with complex needs.
 
We have an excellent opportunity within our Homelessness Prevention Service for a Team Manager (internally known as a Project Manager), to help deliver support to people at risk of homelessness, to manage a team of experienced frontline staff and to work in partnership with stakeholders, statutory and non-statutory partners, and the wider community.
 
Key Benefits

• Enhanced annual leave, pension (5% employer contribution) and sick pay (up to 30 days full pay and 30 days half pay)
• Life Assurance Cover
• Free subscription to Benenden healthcare or Perkbox
• 45p business mileage
• In-house Workplace Welfare Manager

The Team Manager Role
 
We’re looking for someone to work full time, 37.5 hours a week, to manage our Homlessness Prevention Service for people at risk of homelessness across Worcestershire; to manage the wider team of seniors, coordinators and support workers, and work in partnership with stakeholders to deliver on contractual KPIs. The service also delivers the SWEP Night Shelters across the six districts in Worcestershire.
 
You’ll have an opportunity to expand services that make a real difference in the lives of people who are currently homeless or at risk of losing tenancies.
 
You’ll ensure the service is set up to promote independence, provide high quality practical and emotional support, and to promote portable and sustainable outcomes.
 
Who we’re looking for
 
You’ll have a flexible and highly responsive approach to working, with relevant homelessness service experience. Due to the nature of travel between service areas, you will need to hold a full UK driving licence and have your own transport.
 
We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.
 
If you don’t tick every single box but feel passionate about this role, we still encourage you to apply. You might be exactly who we need!
 
About Us
 
Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown and social exclusion. Over the years, we’ve made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset and Devon.
 
CCP is committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you’ll join a community of seasoned professionals who are genuinely excited about supporting your progress. We’re an Investors in People Gold accredited employer, committed to making the workplace better for you.
 
We look for people who embody our SPIRIT values:

• Showing gratitude and appreciation of others
• Demonstrating personal and professional pride
• Integrity is everything
• Reflect and learn
• Continuous improvement
• Take your best self wherever you go

 
Come and join a charity focused on people rather than profit – click apply now!
 
Position: Team Manager - Homelessness Prevention Service (992)
Hours: Full-time 37.5 hours per week
Contract: Permanent
Location: Worcester
Pay: £26,550pa (Band D)

Closing Date: 25th September 2025 - CCP reserves the right to close the job advert early if needed.
 
CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
 
Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to ensure that people who are unsuitable to work with children, young people and adults are prevented from doing so.
 
We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.
 
^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year.
 
^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use.
 
INDHP
 
REF-223707

Retail Field Manager - Wales

Location Cardiff

Weekly Hours3 7.5

Job Title: Retail Field Manager - Wales

Location: Cardiff

Salary: £40,429.00 per annum

Weekly Hours: 37.5

Reference: YMC1136472

Are you an experienced and dynamic leader with a passion for retail and community engagement? Do you thrive in a fast-paced, results-driven environment where you can inspire teams and make a tangible difference? If so, we have an exciting opportunity for you to join the YMCA as a Retail Field Manager.

The Role

As a Retail Field Manager, you will oversee a group of charity shops within your designated geographical area, with the goal of maximizing sales, income, and community impact. You’ll manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA’s ethos, values, and behaviors.

What You’ll Be Doing

Income and Profit

• Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
• Analyse store financial performance and develop tailored strategies to achieve targets.
• Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.

Stock and Logistics

• Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
• Ensure effective stock processing procedures to maximize sales while minimizing waste.
• Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.

People Management

• Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
• Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
• Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.

Community Engagement and Customer Experience

• Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
• Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
• Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.

Health & Safety and Property Management

• Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
• Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.

IT and Technology

• Ensure that store teams are proficient in using available technology to optimize performance.
• Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.

What We’re Looking For

We’re looking for a leader who is as passionate about retail as they are about making a difference in their community. To be successful in this role, you’ll need:

• Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
• Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
• Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
• Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA’s impact.
• Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
• Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.

Why Join Us?

At the YMCA, we are proud of our mission to create positive change in local communities. As a Retail Field Manager, you’ll play a pivotal role in helping us achieve our goals while also developing your own career in a supportive and rewarding environment.

In return for your dedication, we offer:

• A competitive salary of £40,429 per annum.
• The opportunity to lead and develop a team within a nationally recognized charity.
• A role that offers variety, challenge, and the chance to make a real impact.
• Access to training and development opportunities to help you grow in your role.
• The satisfaction of knowing your work directly contributes to supporting the YMCA’s mission of helping people reach their full potential.

How to Apply

If you’re ready to take the next step in your career and join an organization that values passion, professionalism, and community, we’d love to hear from you!

To apply, please send your CV.

Join us and be part of a team that’s making a difference—every single day.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds.  Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

WOMEN’S HOMELESS SHELTER WORKER (EVENINGS) 

Team: Night Shelters 

Location: On-site at Glass Door women’s night shelter in West London 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 10:00pm, shifts are available 7 days a week 

Pay: £14.50 per hour 

Job Purpose

As an Evening Women’s Shelter Worker, you’ll be part of the team running Glass Door’s women’s night shelter. Working alongside other staff and volunteers, you’ll engaged with guests throughout the evening, helping to create a safe, calm, and welcoming space where women experiencing homelessness can rest and be treated with dignity. 

You’ll greet guests, support the evening set-up, carry out regular checks around the venue, and offer kind, practical help. When issues arise, you’ll respond calmly — whether that’s offering reassurance, guiding someone through a difficult moment, or addressing challenging behaviour. You’ll record key information so the overnight team and caseworkers can follow up. 

Most evenings are steady and focused on guest support, but there can be moments of pressure. Training is provided so you feel confident and prepared. You’ll finish with a clear handover with the overnight team so the shelter runs smoothly through the night. 

Job Description 

What You’ll Do 

You’ll help make sure the women’s night shelter is safe, supportive, and welcoming for everyone staying with us. This is an on-site, evening role. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Welcoming and engaging with guests – Take a proactive approach to being present and approachable throughout the evening, starting conversations, offering support, and helping create a safe and respectful atmosphere. 

• Responding to situations – Manage issues as they arise, such as someone feeling unwell, experiencing emotional distress, or challenging behaviour. This may sometimes mean seeking guidance from the Night Shelter Manager or calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health & safety procedures and make sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift notes and incident reports (if needed) in our In-Form system so colleagues have up-to-date information. 

• Working as a team – Maintain good communication with the Night Shelter Manager volunteers and other colleagues during your shift. 

• Handover to the overnight team – Participate in a brief, handover meeting at the end of your shift so key information is shared. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. You may be assigned brief online training to complete on shift from time to time. 

• Work to a rota – Shifts will include evenings at weekends and on public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the shelter running smoothly. 

Person Specification

Essential: 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• Ability to work well as part of a team and support colleagues. 

Desirable: 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

• A manual driving licence (helpful if you wish to cover occasional overnight shifts but not required for this role). 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality, and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis as a result of immigration issues. We provide specialist immigration advice (SLRA is regulated to provide advice at IAA Level 3) as well as a broad range of practical, social and therapeutic support services. SLRA also campaigns for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.

We are looking for an Immigration Advisor who will be responsible for the delivery of immigration advice and casework to service users in a wide range of circumstances, although most will be rough sleepers. The work will be varied and will cover a broad range of asylum and immigration issues, along with the opportunity to support advocacy work and to improve access to justice.

We would love to hear from you if you:

• Are an Immigration Advisor regulated at IAA Level 2 / 3 with substantial relevant experience of providing high quality advice and casework to clients.
• Have a good understanding of a wide range of legal, rights and entitlements issues as they relate to immigration and asylum, along with knowledge of and empathy with the backgrounds and experiences of migrants who are in crisis or at risk

Benefits include:

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. 
• Additional long service annual leave days up to a maximum of an additional 5 days per year. 
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution. 
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans. 

DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away.

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

Are you passionate about making a meaningful difference in the lives of others?
Do you have excellent people skills and a talent for building community connections?

We are seeking a friendly and highly organised Volunteer Coordinator to join our dedicated team at Galanos House Care Home in Southam, Warwickshire.

This is a full-time, permanent role working 37.5 hours per week, 9.00am to 5.00pm with 30 mins unpaid lunch break. Some weekend or evening work may be required.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Key responsibilities of the role:

- Source and recruit volunteers who will play a vital role in enhancing the wellbeing and comfort of our care home residents
- Support volunteers by providing appropriate induction, guidance and ongoing development and learning opportunities
- Work collaboratively with colleagues to ensure the placement of volunteers meets the needs of the care home
- Develop and facilitate workshops, seminars and training sessions for volunteers

You will have outstanding people skills, a friendly and positive attitude. An NVQ Level 3 Volunteer Management or equivalent and Level 3 Award in Education and Training or equivalent is essential. An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating.  A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.