This is an exciting opportunity to play a critical role providing administrative support to the services that AvMA's Medico-Legal team deliver.

The Post

We are currently recruiting for an Information & Support Officer. The scope of the role is set out in the Job Description & Person Specification documents.

Training will be provided on our services although some prior knowledge of clinical negligence is desirable.

People

Our people are our greatest asset. AvMA currently employs approximately 24 staff (many of whom are part-time), bringing a wide range of skills, experience and passion for what AvMA stands for. AvMA also benefits from a pool of dedicated volunteers and an excellent board of trustees. Feedback invariably suggests that AvMA is a satisfying place to work.

Location

AvMA is based in a modern, well equipped office building in central Croydon, which is accessible for wheelchair users and people with other disabilities. Due to the ongoing Covid-19 situation our offices are closed until January 2021 and all staff are working remotely.

Croydon enjoys excellent transport links. East Croydon station provides frequent trains with access to central London in just 15 minutes.

Please refer to the Background Information, Person Specification & Job Description for full details.

We have an exciting opportunity for a Volunteer Coordinator to join our team to co-ordinate all strands of volunteering activity across the Commission, including onboarding new programmes onto the volunteer management system. You will be the go-to person for system changes, training and general setup, ensuring all users internal and external have an excellent experience.

You will champion and promote volunteering across the organisation and externally, seeking out new volunteer opportunities and reaching out to new audiences as well as existing volunteers and community groups.

We would like you to have an in-depth knowledge and understanding of the voluntary sector, with experience developing and delivering training courses and workshops for managers. You will have a strong knowledge of volunteering processes, data storage and systems and have excellent IT skills.

With your strong interpersonal skills, you will be fluid at engaging and influencing people at all levels and be an active and positive collaborator.

This is a varied role which will require excellent organisational and prioritisation skills. You will have a flexible attitude with the ability to remain resilient, calm and efficient when under pressure.

How to Apply:

A full job description and details of how to apply can be found on our website careers page.

Please send your cover letter, CV and completed application form. We are unable to consider applications if the required documents are not submitted.

You must have eligibility to work in the UK

We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

Travel:

You must be within a reasonable commute from our Maidenhead Head Office at 2 Marlow Road, Maidenhead, Berkshire, SL6 7DX. On-road parking and public car parks are located approximately ten minutes’ walk from the office. We are also located within a ten-minute walk of Maidenhead train station and the Town Centre bus stops.

During the current Covid-19 situation we are working from home. We will return to the office in line with UK Government advice and guidance. The role-holder will be expected to work at the office when required.

27.5 HOURS PER WEEK

PERMANENT CONTRACT

£24,111.27 (pro rata)

Closing date: Wednesday 30 September. 5pm.

Interview date: Week commencing 12 October 2020

Age UK Bolton are looking for an experienced Information and Advice Officer to help us provide essential support for local people over 50.

This is an exciting opportunity to develop the service to meet the changing needs of older people and adapt working practices as we look to reopen for face to face appointments. 

With an up-to-date knowledge on benefits and pensions, strong IT and customer care skills you will be responsible for handling a wide variety of enquiries as well as supporting a team of volunteer receptionists and advisers.

Please complete the application form and the equalities form 

If you would like to discuss the position, please contact Paul, Corporate Services Manager.

The Mulberry Centre is a walk-in cancer information and support centre with a welcoming and non-clinical environment based in the grounds of West Middlesex Hospital in Isleworth. We aim to provide support and information for anyone affected by cancer, offering practical ways of enhancing physical, psychological and emotional well-being of people. We provide free services for anyone affected by cancer - not just those with cancer, but also carers and those bereaved by cancer.

Our services are delivered by a compassionate team of knowledgeable staff and skilled volunteers who embrace our core values: inclusive - welcoming anyone affected by cancer, irrespective of who they are; responsive - tailoring our support to individual need; caring - acting in a gentle and compassionate manner out of genuine concern; positive - a real optimism that what we do will improve people's wellbeing; and professional - delivering a professional service in which people can have confidence.

The Mulberry Macmillan Cancer Information and Support Services Manager is responsible for the delivery of our comprehensive support and information programme and ensuring consistent high-quality delivery to anyone affected by cancer. This role will oversee the delivery and development of all our client support services. You will ensure that our projects meet the needs of the people we serve, are delivered safely and effectively, and meet all relevant legislative and safeguarding requirements.

You will be an experienced leader with a strong track record in contract, performance and/or people management. You will have the ability to be analytical, innovative and will have a collaborative and strategic approach to developing the charity’s services and staff.

It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.

Closing date: Midnight, Tuesday 29th September 2020

Interview date: Monday 12th October 2020

How to apply

To apply you will need to submit a comprehensive CV AND Cover Letter containing a supporting statement showing evidence of how you meet the personal specification of the role.  For further details, please refer to the job application pack.

**Any CV's sent without an accompanying Cover Letter will be automatically sifted out of the recruitment process**

Energy Advice and Engagement Specialists – Employed by Local Citizens Advice offices in Essex 

Salary up to £26970 (pro rata equivalent) - 3 posts, 2 x 30 hours, 1 x 26 hours

“Warm Homes Essex”, is a service delivered chiefly by the Citizens Advice service in the county. Funded by the Warm Homes Fund the project is improving the health and wellbeing of residents through the delivery of intensive and tailored advice that addresses the needs of people living in cold homes; particularly vulnerable individuals and families on referral from health, voluntary and statutory partners.

Postholders will provide direct advice and casework to vulnerable clients from households identified through existing LCA (Local Citizens Advice) activity but, importantly, also through existing and new referral arrangements established locally amongst statutory and health partners. Our focus is on providing welfare benefits advice, initial debt advice and crisis responses, energy efficiency advice and support to access measures to address cold homes including the arranging and assurance of the provision of additional support from partner agencies working as part of a wider delivery partnership.

Although directly employed by individual local Citizens Advice, postholders will benefit from working collegiately within a supportive and expert “virtual” team comprised of other existing post holders.  

Advice is intensive, and postholders are therefore expected to have experience of delivering complex welfare benefits advice, a good understanding of the principles of independent debt advice (practitioner experience would be desirable). Knowledge /expertise gained in these areas but from outside of the independent advice sector will be considered. If not already in possession, postholders will be supported to achieve the attainment of a City and Guilds qualification in Energy Advice. As important as these technical skills are, postholders will also need well-developed partnership development skills, in order to work with statutory partners. 

Posts will be hosted by LCA in Essex, and subject to all contract terms and particulars specific to the LCA worked for. Applicants can apply for each or any LCA by selecting their choice on the application form. Note contact details for each LCA hosting these roles are available within the pack. 

All posts fixed term till March 31st 2022 

3 Posts – as follows:  

Braintree, Halstead and Witham Citizens Advice - 30 Hours 

Colchester - 30 Hours

Tendring - 26 Hours

(Please note, this is an extension of a previous campaign and all previous applicants not otherwise notified will be considered for progression to the next role.)

Independent Age wants to make the UK a better place to grow old for everyone. What we do is very simple and effective. We understand the issues faced as we grow older, campaign for change, and provide support services people can rely on – from award winning information guides, telephone advice and support, and a network of volunteers helping us to beat loneliness and isolation across the UK.

It’s an incredibly exciting time to join Independent Age and help make an impact on the lives of older people. This role provides line management and support to a team of 3 Technical Advisers, topic specialists covering social care, benefits, housing, health and wellbeing issues. This post will ensure Independent Age staff and volunteers receive the guidance and support they need in order to deliver accurate information and advice that enables older people to live well with dignity, choice and purpose. It will also support IA’s communications, marketing, policy and influencing activity, representing IA externally when required.

Experienced in managing a team, you will have substantial knowledge of legislative frameworks and issues affecting older people, and the ability to deliver complex advice and information in an understandable format in line with Advice Quality Standard or other quality frameworks.  With proven organisational skills, including ability to prioritise and balance a large number of concurrent tasks you will have the ability to manage projects and meet targets.

Salary: £26,500 + 3% pension

Hours: 37.5 hours per week

Location: Flexible across the Borough with a central Bromley office base

Bromley Well is commissioned by the London Borough of Bromley and Bromley Clinical Commissioning Group to deliver services for local people to help them maintain both their physical and mental health, their independence and also provide training and employment opportunities. This new service will provide support and activities for individuals, aged 16+, with Autism who would benefit from early intervention and preventative support. 

About the role:

You will provide relevant and accurate information, support, guidance, welfare benefits advice and signposting. You will provide both one-to-one and group support for people with complex issues. Support will be flexibly based operating out of a central Bromley office but delivered at various, accessible locations. You will take a person-centred approach, ensuring services are joined up and holistic, provide advocacy and attend case management meetings as required. You will work closely with CASPA who will deliver monthly group workshops providing peer support.

Requirements:

Reporting to the Senior Information and Support Officer here are some of the skills that will make you stand out:

• Able to research and provide information about community services
• Excellent communication skills with all groups – in particular with people with Autism
• A good understanding of the social care and health system
• Able to travel around the borough independently, preferably by car

How to apply:

Application packs with full job specifications are available on our website via the Apply button. 

Closing date for applications: 9am Monday 28th September

Interviews – To be arranged

Registered Charity Number: 800685

We are recruiting an Advice and Volunteer Manager to join our team to lead on managing the operations of our charity. You will work alongside the charity Manager, a small advice team and a growing team of volunteers to deliver an effective and valued advice service in North Manchester.

Title:  Advice and Volunteer Manager
Hours: Full-time (35 hours pw)
Salary:  £30,451 to £32,234 per annum
Contract: This is a permanent post, subject to funding.
Based:  Manchester

Cheetham Hill Advice Centre is a busy advice service working within a diverse community. We want to recruit somebody with experience of delivering an accessible social welfare advice service as well as experience of managing or supervising advice staff and/or volunteers.

Main purpose of the job:

• Manage, develop, and continuously improve the advice service to meet identified need and to promote the health and wellbeing of Manchester residents.
• Manage, develop, and continuously improve the volunteer service, providing a diverse range of roles to help meet residents’ advice and other support needs and to offer positive and meaningful experiences for volunteers.
• Lead the advice and volunteer teams.
• Work collaboratively with others in order to enhance relationships and to improve access to other advice and support services for residents.

This is a full-time post. However, we would consider splitting the job into a part-time staff management post and a part-time volunteer management post. You can indicate your preference on the application form.

The closing date for applications is 12 noon, Monday 5 October 2020. Applications received after this time will not be considered.
Interviews will be held on Tuesday-Wednesday 20-21 October 2020.

TO APPLY AND FOR MORE INFORMATION
Please click 'Apply' to be redirected to our website, where you can download the application pack and find further instructions on how to apply. Please note, you are not applying at this stage.

Checks regarding your ability to work in the UK will be undertaken before any job offer is made. All job offers are made subject to the receipt of suitable references and an enhanced DBS check.

No agencies please.

Full or part-time hours considered
£28,000 – £30,000 (FTE)
Based in Guildford (with some home-working)

We are looking for a team leader with a ‘can do’ attitude to join us in this newly developed role.  As a member of the management team, you will report to the Chief Officer and lead on the development and delivery of both our generalist and specialist advice services.

You will have experience of managing an advice service and supporting both paid and volunteer staff (including training).  You will be an excellent communicator and have the ability to lead and motivate a team, as well as developing advice services and successfully supporting change.

You will have an eye for detail and be passionate about delivering an accessible and quality service to our clients – across a range of channels.

Whilst experience of working within Citizens Advice would be desirable, we will happily support the right person through Citizens Advice accredited training to enable them to carry out the role.

This role is available as either a full-time or part-time position. If you are interested in delivering this role part-time, we would look to appoint more than one candidate or offer further roles so that the workload is proportional to the hours.

You can find out more information about the role in thejob pack.  If you would like to apply please complete the application form and diversity monitoring form after reading the guidance notes. 

We are seeking a committed and experienced person to manage the team delivering the Special Educational Needs Information Advice and Support Service (SENDIASS)  for Haringey parents/carers and children & young people with SEND. 

This is an opportunity to join an experienced and supportive team at a dynamic, well-regarded Tottenham-based charity. Markfield is an inclusive community hub where people can play, socialise and get information & support – and our aim is to promote equality, participation and choice for disabled people and their families.

The SENDIASS is part of our suite of family support services, which also includes carers’ support groups, family play sessions and parent training programmes about SEN and disability issues.

This role is very busy and varied, holding responsibility for planning the strategic development of the service, the management of the staff team and budget, as well as undertaking some direct advice service delivery to parents and young people.

You will need an understanding of the needs of, and experience of working with, disabled people and their families, as well as knowledge of SEND legislation and Local Authority procedures, and the ability to lead and manage a team.

Hours:  25 hours a week

Salary: £28,665 pro rata

Annual leave:25 days a year pro rata, rising to 30 days after 3 years’ service

Contract: permanent

Closing date:  5pm on Tuesday 6th October 2020

Interviews will be held on Wednesday 14th October 2020

Location: Head Office- Islington 
Salary: Unqualified: £23,500- £25,000 Qualified: £25,000-£28,000 pro rata per annum (depending on qualification and experience)
Hours: 22.5 per week (3 days a week)
Contract: Permanent
Vacancy Reference: SWA2971

Closing Date: 28/08/2020 at 10 am
Interview Date: 04/09/2020

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service
The advice team provides services to London residents via the Solace Advice Hub which provides services across London. 

About the Role
Providing an effective and efficient advice and casework service to women affected by VAWG. The responsibilities will include working on the advice line on a rota basis and providing accurate advice, support, advocacy and casework  to women and girls affected by all forms of VAWG, carrying out effective and in-depth  casework, implementing the empowerment model and strength based approach, providing efficient advice and support to professionals calling the line, promote the services to reach as many women in need of the service as possible. The role also includes supporting and supervising our volunteers on the line. Ensuring the duty inbox is checked and the referrals are processed. 

About You
The post-holder must have the ability to work as part of a team, in a fast-paced environment, the ability to learn new skills and the desire, passion, resilience and empathy to support women and girls who are affected by VAWG and might be in crisis situations. 
This post requires proactive working, strong advocacy skills, ability to prioritise the workload, manage a busy workload and good communication and empathy skills. 
This role requires a good understanding of the options available to women who experience VAWG including up to date knowledge of housing, legal protection, protection for children, financial information including benefits and domestic violence/sexual violence and immigration status

The post holder must have core skills to work under without compromising from the quality of the service delivery and needs to recognise the importance of self-care and be willing to implement into the daily practice. 
For more details about the role please take a look at the job description available on the Solace Women’s Aid website.
In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

To act as a point of contact for adult carers and provide them with information, advice and support on a wide range of issues including welfare benefit, offering specialist carer relevant advice & advocacy on their rights & entitlements as a carer.

Working closely with GP's and other professionals to improve on the identification of carers & referral pathways so carers obtain early access to the range of support services they are entitled to.

The successful candidate will need to have sound welfare benefit advice experience.

For full details and to download an application pack for any of the above vacancies, please visit our website by clicking the link below.Complete application & return by email as listed on our website.

Closing date: Mon 28th September 2020 5pm

Shortlisting: Tues 29th September 2020

Interviews: Fri 2nd October 2020

Charity Registration No.: 1066691 Company Registration No.: 3354038

Location / Lleoliad: Home based with occasional travel across the UK / Gweithio gartref, gyda theithio achlysurol ar draws y Deyrnas Unedig
Salary / Cyflog: £22,603 per annum (pro-rata) / £22,603 y flwyddyn (pro-rata)
Hours / Oriau: Part-time (21 hours per week) / Rhan amser (21 awr yr wythnos)
Contract: 12 months fixed term contract / Contract cyfnod penodol 12 mis
Benefits / Buddion: 30 days annual leave plus bank holidays (pro-rata for part-time) and pension / 30 diwrnod o wyliau blynyddol plws gwyliau banc (pro-rata i weithwyr rhan amser) a phensiwn

Can you help support hundreds of kinship carers to get the advice and help that they need across Wales?

About the role:

During this national COVID-19 crisis, we’re increasing our frontline support to be able to help more kinship carers across Wales.

You’ll be an integral part of a close-knit team responding to kinship carers needs through high quality advice and support.

We want every kinship carer to be able to access our advice service and you’ll help us do that by offering bilingual advice and support.

We incredibly proud that this role is funded by The National Lottery Community Fund Wales and will help us help address the additional challenges presented by the COVID-19 pandemic for our kinship carers in Wales.

We are expanding our work in Wales and this is a really exciting opportunity to be part of this work and help shape our services long term.

Who we’re looking for:

Kinship carers are at the heart of what we do, so you’ll be absolutely committed to the work of Grandparents Plus and passionate about making a difference to the lives of vulnerable families.

A fluent Welsh speaker, you’ll be a brilliant communicator, able to support kinship carers to understand where they can get support and help them in a calm, empathetic way.

Systems can be confusing, so you’ll be there guiding with clarity and helping carers to access anything from their benefits to finding legal advice.

This can be a tough role as you’ll be hearing stories from carers in crisis. You’ll need to remain positive, be able to problem solve and be confident providing advice. It’s key that you can do this while also maintaining excellent records and using our database (Salesforce) for monitoring and evaluation.

As a team, we make time to make sure your well-being is also looked after and that we support each other.

About Grandparents Plus – the kinship care charity

Kinship care often begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking.

Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There’s no chance to prepare. Plans are pushed aside. Relationships, jobs and savings are sacrificed.

It’s life changing and challenging raising children who’ve lost their parents, but kinship carers do it without a thought for themselves because they put the children first.

At Grandparents Plus we know how hard life can be for kinship carers. But we’ve seen the amazing things they’re capable of with someone by their side. With the right support, children raised in kinship families flourish.

And we will not rest until the recognition and support is there for every kinship family.

About our Advice Service:

Our Grandparents Plus advice and support service was set up in 2011 and has helped over 12,500 kinship carers.

The demand for our service is growing each year and the number of kinship carers we support has increased by more than 300% since the line was set up.

We’re now able to extend our advice service and develop a new project providing advice to Special Guardians and other kinship carers across the UK.

Our service is independent, confidential, and non-judgmental. Our professional advisors give advice on available benefits, allowances and how to navigate child services.

We also signpost kinship carers to other organisations and apply for grants on behalf of carers.

We’re a friendly team, passionate about doing good better. If that also sounds like you, why don’t you join us?

We welcome applications in both English and in Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Closing date: 9am, 2/10/2020

Interview date: w/c 12/10/2020

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Allwch chi helpu i gefnogi cannoedd o ofalwyr sy’n berthnasau ledled Cymru i gael y cyngor a’r cymorth angenrheidiol?

Gwybodaeth am y rôl:

Yn ystod argyfwng cenedlaethol COVID-19, rydym ni’n cynyddu ein cefnogaeth rheng flaen er mwyn medru helpu mwy o ofalwyr sy’n berthnasau ledled Cymru.

Byddwch chi’n rhan hanfodol o dîm clos sy’n ymateb i anghenion gofalwyr sy’n berthnasau trwy roi cyngor a chymorth o ansawdd uchel.

Rydym ni eisiau i bob gofalwr sy’n berthynas allu cael mynediad i’n gwasanaeth cynghori, a byddwch chi’n ein helpu i wneud hynny trwy gynnig cyngor a chymorth dwyieithog.

Rydym ni’n eithriadol o falch bod y rôl hon yn cael ei hariannu gan Gronfa Gymunedol y Loteri Genedlaethol yng Nghymru ac y bydd yn ein helpu i fynd i’r afael â’r heriau ychwanegol mae pandemig COVID-19 wedi’u hachosi i’n gofalwyr sy’n berthnasau yng Nghymru.

Rydym ni’n ehangu ein gwaith yng Nghymru ac mae hwn yn gyfle gwirioneddol gyffrous i fod yn rhan o’r gwaith hwn a helpu i ffurfio ein gwasanaethau yn y tymor hir.

Y person sydd gennym ni mewn golwg:

Mae gofalwyr sy’n berthnasau yn ganolog i’n gwaith, felly byddwch chi’n gwbl ymroddedig i waith Grandparents Plus ac yn credu’n angerddol mewn gwneud gwahaniaeth i fywydau teuluoedd bregus.

Byddwch chi’n siarad Cymraeg yn rhugl ac yn gyfathrebwr gwych, sy’n gallu cefnogi gofalwyr sy’n berthnasau i ddeall ble mae cymorth ar gael a’u helpu mewn modd digynnwrf, empathetig.

Gall systemau achosi dryswch, felly byddwch chi yno yn rhoi arweiniad eglur ac yn helpu gofalwyr i gael mynediad i unrhyw beth o’u budd-daliadau i gyngor cyfreithiol.

Gall hon fod yn rôl heriol, gan y byddwch chi’n clywed hanesion gofalwyr mewn argyfwng. Bydd angen i chi barhau’n gadarnhaol, gallu datrys problemau a bod yn hyderus yn rhoi cyngor. Mae’n allweddol eich bod chi’n gallu gwneud hynny ar yr un pryd â chadw cofnodion rhagorol a defnyddio ein cronfa ddata (Salesforce) ar gyfer monitro a gwerthuso.

Fel tîm, rydym ni’n gwneud amser i sicrhau bod eich llesiant chithau’n cael sylw a’n bod ni’n cefnogi ein gilydd.

Gwybodaeth am Grandparents Plus – yr elusen gofal gan berthnasau:

Mae gofal gan berthnasau yn aml yn cychwyn mewn argyfwng. Plant y mae eu rhieni’n methu gofalu amdanynt, am ba reswm bynnag. Mae’n achosi braw, dryswch a thorcalon.

Yn reddfol, mae rhywun annwyl yn camu i’r bwlch – nain/taid, brawd, chwaer, modryb, ewythr neu ffrind i’r teulu. Nawr maen nhw’n ofalwr sy’n berthynas, yn magu’r plant maen nhw’n eu caru. Does dim cyfle i baratoi. Mae cynlluniau’n cael eu rhoi o’r neilltu. Mae perthnasoedd, swyddi a chynilion yn cael eu haberthu.

Mae magu plant sydd wedi colli eu rhieni yn heriol ac yn newid bywydau, ond mae gofalwyr sy’n berthnasau yn gwneud hynny heb feddwl amdanynt eu hunain oherwydd eu bod nhw’n rhoi’r plant yn gyntaf.

Yn Grandparents Plus rydym ni’n gwybod pa mor anodd gall bywyd fod i ofalwyr sy’n berthnasau. Ond rydym ni wedi gweld y pethau rhyfeddol maen nhw’n gallu eu cyflawni gyda rhywun yn eu hymyl. Gyda’r gefnogaeth gywir, mae plant sy’n cael eu magu yn nheuluoedd perthnasau yn ffynnu.

Fyddwn ni ddim yn gorffwys nes bod pob teulu o berthnasau yn cael cydnabyddiaeth a chefnogaeth.

Gwybodaeth am ein Gwasanaeth Cynghori:

Sefydlwyd ein gwasanaeth cyngor a chymorth Grandparents Plus yn 2011, ac mae wedi helpu dros 12,500 o ofalwyr sy’n berthnasau.

Mae’r galw am ein gwasanaeth yn tyfu bob blwyddyn ac mae nifer y gofalwyr sy’n berthnasau yr ydym ni’n eu cefnogi wedi cynyddu mwy na 300% ers i’r llinell gael ei sefydlu.

Bellach rydym ni’n gallu estyn ein gwasanaeth cynghori a datblygu prosiect newydd sy’n rhoi cyngor i Warcheidwaid Arbennig a gofalwyr eraill sy’n berthnasau ar draws y Deyrnas Unedig.

Mae ein gwasanaeth yn annibynnol, yn gyfrinachol, ac nid yw’n barnu. Mae ein cynghorwyr proffesiynol yn cynghori ynghylch y budd-daliadau sydd ar gael, lwfansau, a sut mae cael hyd i ffordd trwy wasanaethau plant.

Rydym ni hefyd yn cyfeirio gofalwyr sy’n berthnasau at sefydliadau eraill ac yn gwneud cais am grantiau ar ran gofalwyr.

Rydym ni’n dîm cyfeillgar, ac yn credu’n angerddol mewn gwneud gwaith da yn well. Os yw hynny’n swnio’n debyg i chi, beth am ymuno â ni?

Rydym ni’n croesawu ceisiadau yn Gymraeg a Saesneg. Ni fydd ceisiadau a ddaw i law yn Gymraeg yn cael eu trin yn llai ffafriol na cheisiadau Saesneg.

Dyddiad cau: 9am, dydd Llun 2/10/2020
Dyddiad cyfweld: dydd Iau w/c 12/10/2020

Closing date: 8 October 2020 at 11.30pm

We’re looking for a client-focused individual with recent experience of working in the housing or homelessness advice and/or support sector to join us as an Advice, Support and Guidance Worker and play a key role as part of a vital partnership contract.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

As part of our London Hub team you will be working on our STAR Partnership contract. This is a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner.  This service is delivered through a mixture of channels including telephone, face-to-face and digital.

About the Role
The challenge here is to deliver a professional, impartial, pragmatic, high quality and outcome focused advice and casework service to clients. Specifically, where a client has been identified as having additional support needs, you’ll help them access relevant services, with a focus on improving their physical and mental health, working both one-to-one and with groups. Conducting interviews in order to establish and agree clients’ needs, providing advocacy on their behalf to other agencies/authorities, writing and implementing case plans and supporting our housing advisers plus the inclusion of volunteers and a trainee – all are aspects of this interesting and varied role.

About you
Used to working with vulnerable people and/or people with multiple and complex needs, you also have experience of working within a safeguarding framework. A proven ability to prepare, plan and deliver briefings and/or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory is important too. Proactive, results-driven and very much a team player, you respond quickly and positively to change and are not afraid to challenge the status quo when necessary. What’s more, you’re proficient using case management systems, Microsoft Office applications, internet and email etc., while the ability to type is also preferred.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata for part-time), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.