Information and advice volunteers volunteer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Service / Receptionist Volunteer
We’re looking for a friendly volunteer in our Guildford office on Wednesdays to be the first point of contact for our clients coming in seeking advice.
What will you do?
- Complete an introduction to Citizens Advice South West Surrey (CASWS)
- Complete required training for your role
- Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:
- Ensuring relevant forms are completed
- Assigning clients to Advisers for more detailed support
- Booking appointments
- Monitoring the flow of clients in the drop in
- Assist clients with form filling
- Complete day sheets
- Scan and upload documents to case recording system
- Write up notes on case recording system
- When the drop-in service is at full capacity, ensuring that you understand the clients’ issue and support them by providing information, signposting them to another more appropriate organisation or asking them to attend another CASWS drop in.
- Complete administrative duties including:
- Monitoring emails
- Processing client enquiries both by email and phone
- Sending out appointment information
- Provide Advisers with admin support, where required
- Other ad hoc tasks to support the day to day running of our service
What’s in it for you?
- gain and build on valuable skills and experience such as communication, IT skills and working in a team
- increase your employability
- contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
- work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good IT skills
- be calm under pressure
- be able to demonstrate resilience with challenging clients
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
We're looking for someone who can volunteer on Wednesdays, ideally between 9am and 4pm, though we are happy to discuss volunteering between 9.30am and 3.30pm as well.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
Interested?
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss ‘what you will do’ and how we can support you, please get in touch. To express interest and for an Application Pack, please email us. You can find more information on our website - just follow the link from here.
The client requests no contact from agencies or media sales.
Help deliver library books to people across Wolverhampton who are unable to access library services.
Role Responsibilities:
• Collect library materials from a designated library and deliver them safely to clients’ homes.
• Follow a set delivery route one day per week, with each session lasting a maximum of approximately three hours.
• Report any concerns about a client’s wellbeing to the Coordinator for further assessment.
About You:
• Hold a full, current UK driving licence (maximum 6 penalty points) and have access to your own car (mileage expenses covered).
• Be friendly, approachable, positive, reliable, and punctual.
• Able to work independently and as part of a team.
Commitment:
• Volunteer 1 day per week (hours agreed) for a minimum of 3 months.
• An enhanced DBS check is required (arranged and paid for by the organisation).
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
For further information about the individual roles, please visit our website:
Please download and complete the application form
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Provide a welcoming and supportive first point of contact for clients and visitors across our Dudley and Wolverhampton offices.
Role Responsibilities:
• Provide reception cover and welcome clients into the Information Hub.
• Carry out initial triage by listening to clients’ needs and directing them appropriately.
• Book in clients who have appointments with advice staff
• Handle calls and emails, and record client information accurately.
About You:
• Friendly, approachable, and empathetic.
• Good communication and basic IT skills.
• Organised, reliable, and able to work independently and in a team.
• Willing to travel between Dudley and Wolverhampton offices.
Commitment:
• Volunteer 1 day a week (you can volunteer if you want up to 5 days a week), volunteering between the hours of 9am – 3pm, for minimum 6 months commitment.
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
For further information about the individual roles, please visit our website:
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.
By providing an excellent visitor experience as a member of the Welcome and Information Team, you will be encouraging our visitors to make the most of their visit to Martin Mere centre, and to understand and support our work to save wetlands for wildlife and people. The role will include:
- Acting as the first point of contact for all visitors to Martin Mere, providing them with a warm welcome along with appropriate information to aid their visit.
- Conducting specific talks to the public – scripts and training are provided.
- Conducting activities such as opening the moth traps and using props to actively engage with visitors
- Conducting guided walks of the grounds and the reserve when required – training is provided.
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
Restore Wetlands and Unlock their Power



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you support SSAFA volunteers in your area with the I.T they need to support our clients? You don’t need a military background, just some basic I.T skills, patience, and the ability to get on with a wide range of people. If you have training experience, that would be great but not essential. Get in touch to find out more.
What is an I.T Coordinator?
There are SSAFA branches throughout the UK and overseas. Each one has an I.T Coordinator to support all volunteers to make the most of the internet-based systems we use in our work with clients. This is a key role involving supporting people of all ages sharing skills.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We use internet-based systems to offer the best possible service to our clients and SSAFA volunteers. Some of our volunteers already have I.T skills while some do not. Could you be a friendly face to help volunteers with their computing questions?
When would you be needed and where would you be based?
A key aspect to this role will be supporting volunteers by running workshops, drop-ins or supporting individual volunteers by phone or at their homes.
The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to suit you.
What would you be doing?
- Supporting volunteers to use computers and software relevant to their SSAFA role.
- Helping to resolve I.T issues, seeking assistance from Central Office where necessary.
- Assisting in the role out of new I.T initiatives including the testing of software
- Becoming the branch expert on the SSAFA Finance Management System and Client Management system
- Supporting all volunteers to act in accordance with the data protection policy, reporting any breaches to the branch secretary and seeking advice from Central Office as needed.
- Working with Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered.
- Supporting and encouraging any volunteers facing barriers to completing their training
- Providing reports to the local SSAFA branch and to SSAFA’s Central Office
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
- Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
- Use your skills, knowledge, and experience to benefit others.
- Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers.
- Support and friendship from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range of e-learning courses
- Support from your local branch secretary.
- Support from the relevant teams at Central Office
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people
- Competence in the general use of laptops and tablets and experience of using Microsoft Office 365
- Good written and spoken English.
- Experience of running small workshops/training sessions etc.
- Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
- Ability to encourage and motivate all volunteers to use the I.T systems relevant to their role.
- Reliable attitude, contacts volunteers promptly, keep appointments etc.
- Ability to maintain confidentiality and keep information safely.
- Access to public transport or a car to get to meetings, events etc.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us:
H4All is working to advance the health and wellbeing of residents in the London Borough of Hillingdon.
This is done through our Community Champions programme, which is an initiative made up of organisations and local volunteers who promote positive wellbeing messaging and share healthcare information.
Who are we looking for?
We are looking for committed volunteers who are interested in public health and meeting people in the community. As a Community Champion, you’ll be conducting community outreach, making new connections and supporting us with Community Health projects.
This is a meaningful opportunity to reduce health and social inequalities in the borough of Hillingdon, while gaining practical experience and benefiting from free training.
Key Responsibilities
- Engage with the public as part of community outreach efforts, including attending our roadshow events and speaking with residents about health programs and activities. This role will take place at different locations and venues across the London Borough of Hillingdon.
- Support the community by providing information on health services, resources and support networks.
- Complete a monthly log detailing any health outreach undertaken.
- Assist in survey data collection.
Benefits for you:
- Free, specialised training and mentoring provided, enhancing personal and professional skills.
- Hands-on experience in health outreach and community engagement.
- Networking opportunities with healthcare professionals, community organisations and other volunteers.
- A chance to demonstrate your commitment to community health.
Training and support given:
Mandatory training:
- Online Safeguarding and Suicide Prevention courses
- Current healthcare messaging
- NHS blood pressure testing
Throughout your time volunteering with us, there will be additional online and in-person training that will be offered (depending on interest and projects we are running).
Expenses:
We can provide expenses for travel and parking at events or training.
Skills and attributes required:
- Strong desire to make a difference in the London Borough of Hillingdon and improve the local community’s health.
- Confidence in speaking with the public and engaging with diverse communities.
- Respectful of confidentiality and procedures.
- Empathetic and understanding of others’ cultures, beliefs and backgrounds.
Desirable:
- Ability to speak a community language [e.g. Somali, Punjabi, Polish, Arabic, Urdu, Bengali, Mandarin, Spanish] would be beneficial.
- Previous experience in community health or outreach would be beneficial.
Commitment required:
- Full induction and Mandatory online courses, as well as Blood pressure checks training before starting your volunteering.
- Attend relevant training when offered.
- We ask for a commitment of 6 months due to free training and individual support/development offered to our volunteers.
- This is a flexible role, and you can select which outreach events or projects to join based on your commitments. We accept however much time you can spare.
Reporting to: Health and Wellbeing Programme Officer
Documents Required:
- In your application form, you will be asked for 2 references who have known you for at least a year. They can be from a professional, a friend, a support worker etc.
- A basic DBS check is required for public-facing roles.
To apply for this role:
A H4ALL application form must be completed.
The client requests no contact from agencies or media sales.
Support Dudley residents with long-term health conditions or disabilities by providing information regarding welfare benefit applications and delivering structured self-management group programmes.
Role Responsibilities:
• Facilitate small group Welfare Benefit Guider sessions (up to 6 residents) to those who need assistance to complete their own welfare benefits application forms (e.g. Personal Independence Payments (PIP) application forms).
• Deliver 6-week Long Term Health & Wellbeing Programmes (2.5 hours per week) to groups of up to 12 residents per group with long term health conditions or disabilities to help improve their quality of life.
• Create supportive, inclusive group environments and record participant information accurately.
About You:
• Lived or caring experience of long-term physical or mental health conditions is preferred but not essential
• Ability to empathise with clients is essential.
• Confident speaking in group settings (in person and online) with good communication and basic IT skills.
• Able to handle sensitive information with tact.
Commitment:
• Deliver sessions at community venues across Dudley (and potentially Wolverhampton), including some evenings/weekends.
• Deliver 3 x 6 weeks Long-term Health & Wellbeing Programmes per year
• Deliver 2 x 3-hour Welfare Benefits Guider Sessions per month
• An enhanced DBS check is required (arranged and paid for by the organisation).
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
For further information about the individual roles, please visit our website:
Please download and complete the application form
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
No Panic is a national charity at the frontline of accessible help for anxiety sufferers.
The No Panic Helpline is open 365 days a year between 10am and 10pm.
Those who call us can be struggling across a range of anxiety disorders: OCD; Panic Attacks; Phobias or General Anxiety Disorder.
We train our helpline volunteers to provide sufferers with all the information they need to begin the process of self-help recovery.
This is a remote volunteering opportunity where everything is done from home, including training, and there is never a need to attend elsewhere. This makes it the ideal opportunity for those with mobility or fitness issues.
Our volunteers work a 3-hour shift once a week.
Initial training is one evening a week for 8 weeks (for a small charge of £25 to cover costs), with backup support for the first 8 weeks on the helpline. There is continued support via bi-monthly support groups.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
This opportunity will be at both Crook and Durham so volunteers need to be willing to volunteer at both sites.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.
With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.
As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.
We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.
What do you need to become a trustee?
Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:
● Insight into the organisation: considering CASL’s objects and its public benefit strategically
● Challenging constructively: clarifying facts; stimulating thought
● Analysing issues: being objective; evaluating risks; using evidence; planning ahead
● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value
● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture
● Confidence and self-awareness: collaborating with others; treating everyone with respect.
The Board also values specialist skills as assets among its members:
● experience or qualifications in:
‣ business or charity leadership
‣ equity, diversity and inclusion
‣ facilitation
‣ finance and accountancy
‣ human resources
‣ IT, AI or digital media
‣ law or governance
‣ local government
‣ marketing, PR or communications
‣ risk management, or
‣ strategy development
● past experience as a client or service user of this (or a similar) organisation
● a track record of charitable fundraising, or
● being an effective chair.
Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:
● Committed - motivated, dedicated, persevering; plays an active role.
● Responsible - accountable, independent, reliable; accepts collective responsibility.
● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.
● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.
● Confident - independent; contributes constructively and expresses opinions courageously.
● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo
Please see the attached Information Pack for the Trustee Role Description and how to apply.
Also attached is the Trustee Application Pack and Trustee Recruitment Advert
The client requests no contact from agencies or media sales.
The initial Volunteer Assessor training includes one day in an assigned Citizens Advice Merton & Lambeth (CAML) office and one day group online training.
The group online training will be on Monday. Before considering your application, please make sure you are available on Monday for the first 8 weeks.
Aim of this role
Assessor volunteers support the drop-in sessions in our offices and outreach. They discuss with clients the issues they have come to us for help with. After this, and with full support from the supervisor, assessors discuss next steps and actions with the client to help resolve their issues.
As an Assessor, you will be a part of service delivery. You will:
-
complete an induction to Citizens Advice and training for your role
-
help with the drop-in sessions
-
complete full assessments with our clients, following CAML processes and procedures
-
record a summary of your interactions with clients in our Case Management System and consult with the supervisor on the day regarding the relevant next steps
-
ensure that equality, diversity and inclusion are promoted in our work
-
adhere to Citizens Advice Merton and Lambeth’s aims and principles
-
comply with all relevant GDPR rules and regulations.
Locations
We need Assessors in our main offices in Kennington, Morden and Mitcham and different outreach locations in Merton and Lambeth. All three offices are well-connected to public transport, and the office in Mitcham has a car park.
We will also reimburse out of pocket travel and lunch expenses.
What’s in it for you?
-
make a real difference to people’s lives
-
build on valuable skills such as communication, listening and problem solving, and increase your employability
-
work with a range of different people, independently and in a team
-
have a positive impact in your community
-
be part of a friendly and supportive charity team
-
develop transferable skills for employment, training or other volunteering opportunities
-
have the opportunity to progress with your training and develop adviser knowledge of some of our key enquiry areas.
What we are looking for
You don’t need specific qualifications or skills but you’ll need to:
-
have excellent communication skills, both written and verbal, are essential
-
be friendly and approachable
-
respect views, values and cultures that are different to your own
-
have good IT skills
-
be able to understand information and explain it to others
-
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
-
be willing to undertake training in your role.
Satisfactory references are required before joining the charity.
Commitment
This role requires you attend our offices or outreach locations in person.
Our offices are open to the public from 9.30am to 3pm, five days a week. During your training, you are required to contribute at least one day in one of our offices and one day for online training. After your training is completed, you will be required to attend one of our offices at least one full day per week. Ideally we ask for a commitment to volunteer with CAML for at least 12 months.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
How to apply
Please visit our website to find out how to apply.
We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy on our website for more information on how your personal data will be processed and stored.
WE PROVIDE FREE, INDEPENDENT, CONFIDENTIAL AND IMPARTIAL ADVICE AND INFORMATION SUPPORT
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking a capable and reliable Officer within IT & Systems to support the IT & Systems function and provide operational cover for the Head of IT & Systems when required. This role exists to ensure continuity of systems, user support, and core IT processes in the event of absence, increased workload, or unexpected issues.
Reporting directly to the Head of IT & Systems, you will help manage day-to-day systems, respond to support requests, and handle joiner and leaver processes. The role is hands-on, practical, and focused on keeping things running rather than long-term architecture or strategy. Please note: This is a voluntary and unpaid role, with no financial compensation or future paid opportunities attached. We encourage you to apply if you have relevant/transferable skills for this role.
Key Responsibilities
- Support the day-to-day operation of internal systems, including user access, permissions, and basic configurations.
- Monitor and respond to IT and systems support requests, escalating issues where appropriate.
- Supporting new starter and leaver processes, including account setup, access changes, and offboarding.
- Assist with the administration of Bitrix, ClickUp, Teamplate, or similar platforms.
- Maintain clear documentation for processes and common issues.
- Provide operational cover for the Head of IT & Systems during periods of absence or unavailability.
- Handle ad hoc systems tasks and problem-solving as they arise.
What We are Looking For
We are looking for someone dynamic with the skills and experience to make a positive impact. This role suits someone practical, calm under pressure, and comfortable working without close supervision. You will be a strong fit if you have:
- Proven experience in IT support, systems administration, or helpdesk-style environments.
- Hands-on experience managing user accounts, access control, and routine systems tasks.
- Familiarity with ERP systems, helpdesk tools, or internal business platforms.
- Experience working with tools such as Bitrix, ClickUp, Teamplate, or comparable systems.
- The ability to work independently and manage tasks at your own pace while meeting agreed expectations.
- A strong sense of ownership and reliability.
- Previous experience in volunteer-led or non-profit organisations is a bonus.
- Comfort working fully remotely and supporting users virtually.
- Strong work ethic and collaborative attitude.
- A passion for the charity work, a genuine belief in the mission of Youth Advantage UK and a commitment to making a difference.
- Previous experience in volunteer-led organisations is a bonus.
- Remote working experience or comfort with managing teams virtually.
What You will Gain
· Practical experience acting as a key operational contact within an IT and systems function.
· Exposure to real-world continuity planning and operational risk management.
· The opportunity to build confidence in owning systems processes end-to-end.
Important Information
This role is completely voluntary. There is no financial payment, benefits, or employment status. It is ideal for experienced HR professionals looking to give back, stay active in leadership, or contribute to a values-led organisation in a meaningful way.
Apply Now
If you're passionate about fundraising and want to make a real difference, we’d love to hear from you. Help us unlock new opportunities for Youth Advantage UK and join our dedicated team of changemakers today.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.