Information Change Manager Jobs in London, Greater London
Our health information supports women and birthing people to have a safe and healthy pregnancy.
We provide high quality up-to-date, evidence-based and inclusive health information before, during and after pregnancy, and to support those going through pregnancy loss if it happens.
We're looking for an experienced health information manager who will own and run our health information production schedule.
You'll be experienced in overseeing the cycle of continuous improvement of health information products (web pages, email journeys, apps) as well as ensuring products are designed and optimised for maximum reach and to drive behaviour change.
The client requests no contact from agencies or media sales.
The Task Ahead: Finance Manager
As The Difference moves from its early start-up phase into the delivery of our 2025-30 strategy, our programmes and sector-influencing work are expanding to reach more schools and to deepen our impact. Alongside this growth, our team - and the operational function which supports them - is also growing.
As Finance Manager, you will be a key member of the Finance & Operations team. You will hold end-to-end responsibility for the finance function, from reconciliations to budgeting. You will decide where and how our existing processes could be improved, as well as developing new systems that will underpin our work as a larger and more established charity. You will be supported by the Director of People, Finance & Operations, as well as our external auditors.
The Difference is still a small and growing charity. This means that our work is fast-paced, our roles are broad, and there is a culture of being reactive and flexible, as the needs of the organisation evolve. If this sounds exciting rather than daunting, then this could be the role and team for you!
Areas of Responsibility
The Difference is looking for a Finance Manager to lead our finance function in the following ways:
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Oversee our internal bookkeeping, payment, and accounting processes, and improve these systems ongoingly.
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Lead on budgeting and forecasting across the organisation, supporting teams to predict income and expenditure and make sound financial decisions.
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Lead on the production of management accounting information, including internal monthly management accounts, quarterly reports for Trustees, and financial reports for investors.
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Lead on The Difference’s audit process, with external auditors.
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Work with the Development & Impact Manager to update fundraising pipelines, and ensure the availability of high quality income projections for Trustees.
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Support accurate budgeting and reporting for grant funding, including tracking spend of restricted funds.
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Support business planning by working with teams to model potential future work - e.g. costs of expansion of an existing programme; modelling potential new programmes.
Person Specification
Essential – We are looking for the following skills, aptitude and experience; though you may be stronger in some areas than others:
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Values – Your experience evidences shared values with The Difference (see below) and a personal commitment to our mission to improve life outcomes for vulnerable people.
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Finance experience, operational and strategic – Experience across all areas of finance, from accurate invoicing, payments and record-keeping, through to setting and managing budgets, financial modelling and forecasting, and working with external accountants or auditors.
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Finance process development – Experience of developing finance systems; the ability to recognise how processes could be continuously improved, and enact this improvement.
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Leadership of self and others – Confident in identifying skills or information gaps within your team, and drawing on the expertise of others to address these gaps. Able to show how you've continually grown your own skills and those of your team members so that together you can efficiently cover workload and plan ahead.
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Proactive problem-solving – Ability to thrive in a fast-paced start-up environment and to problem-solve: from rolling sleeves up and diving into detail to working collaboratively to build capacity.
Desired – You are more likely to be successful in your application if you have one or more of the following additional experiences:
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Accounting qualification and experience - Some form of accounting qualification and post-qualification experience.
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Early-stage charity/social enterprise experience – You may have specific experience growing charities or businesses for social good at the early or start-up phase.
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Experience of charity finances – You may have worked for or supported other charities, and have experience of working with philanthropic grants, charity accounting, and governance.
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Insight into schools – You may have experience working in the education sector, whether that’s through working for a business or charities that partnered with schools, or through working in a school yourself.
Why Work for The Difference?
Schooling isn’t working for the children who need it most. Every week in England 109 children – equivalent to three full classrooms – are permanently excluded. This is just the tip of the iceberg. Since the pandemic, school suspensions have risen significantly, as has persistent absenteeism. 1 in 5 children are missing more than 10% of their time in school. Children who are excluded or persistently absent are much more likely to already be experiencing vulnerability or disadvantage. They are more likely to live in poverty, have additional learning needs, suffer mental health challenges, or experience a lack of safety outside school. Certain ethnicities are also disproportionately affected, notably Gypsy Roma Traveller and black Caribbean children.
Exclusion and high rates of absence can have a dramatic effect on life chances. These young people are more likely to drop out of education or employment, become vulnerable to long-term mental ill health, or be at risk of criminal exploitation. The Difference believes that children and young people deserve better and that the education system has to change.
Our Organisation
The Difference is a young education charity, founded to change the story on lost learning. By 2030, we want rates of exclusion and absence to be falling nationally and for schools to be better equipped to support all children, including those who may be vulnerable. The Difference was born out of a year of research into school exclusions with think-tank IPPR. This research identified a lack of inclusion expertise in schools and proposed a new leadership development programme to fill this gap. In 2018, Difference founder Kiran hired the team who took this idea from concept to reality, beginning work with our first schools.
The Difference is now a 22-strong team delivering multiple school leadership programmes, alongside a growing research and policy arm. The team is supported by our Youth Advisory Board, made up of young people who have experienced exclusion and who provide their expertise and insights on how school inclusion work should be done. This work is needed more than ever. Effects of COVID-19, coupled with the spiralling cost of living, have substantially increased levels of vulnerability. Schools serving excluded pupils face under-funding. The Difference has had excellent early impact but there is work ahead to capture this, share learning with schools and policy-makers, and grow our capacity to lower exclusions across England.
Our Values
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High Expectations - We are ambitious for excellence from young people, colleagues and ourselves. We don’t believe in writing off someone’s potential because of their identity or experience of crisis.
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Strong Relationships - We prioritise genuine relationships over transactional interactions, and know that this requires deliberate relational practice. We see colleagues and partners as people first and their roles second; and know this greater trust allows us to take more risks, gain more feedback and have greater impact.
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Internalised Locus of Control - We work hard to reframe difficult situations to discover what we have within our power in terms of solutions. We take it upon ourselves to walk towards challenges and can take a high level of ownership and agency in our work/
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Pragmatism - We believe leadership means recognising current limitations and striving for improvements within and beyond them. We develop consensus and chart new ways forward, challenging false and extreme positions like “zero exclusions” or “no excuses”.
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Scientific approach - We take a diagnostic approach to unpicking causes of problems. We are loud and proud of our failures, recognising failing fast and often is key to finding the best solutions. We test solutions and are willing to use data and feedback to make adjustments and choose new directions.
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Not Squeamish about Structural Inequality - We believe patterns of inequality can and should be disrupted. We strive to be clear-eyed about these inequalities, and both the individual practice and system-changes required to address them. We push ourselves to overcome awkwardness in talking about this; and begin by acknowledging our own biases and blind spots.
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Asset-based - We work hard to avoid deficit thinking and aim to start with what’s strong, not what’s wrong. We are careful not to frame our colleagues and stakeholders - particularly young people and families – as victims but instead to recognise their agency.
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Wise selves - To both enjoy work and do their best, we want to make decisions and work with others in our “wise” - or regulated - selves. We also want to bring our compassionate self to those we work with, externally and internally, to support one another through challenging times.
How To Apply
To apply, please complete all sections of the application form by midnight on Sunday 19th May.
First round interviews will be held during the week beginning 27th May, over video call. Please indicate if you would not be available to attend an interview during this week.
If successful in this stage, second round interviews (including a task to be completed the same day) will take place on the week beginning 3rd June, at our office in Bethnal Green.
We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector such as people from black, Asian and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, people with experience in the care system, non-graduates and first-in-family graduates.
As part of our commitment to fairer recruitment, all applications will be assessed with names and any protected characteristics redacted.
Recommended Reading
If you’d like to understand more about The Difference and what we are trying to achieve, we would recommend the following:
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The research which underpins our organisation.
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Our latest Impact Report, sharing our work in 2023
The client requests no contact from agencies or media sales.
Battersea is here for every dog and cat, and has been since 1860. Over our three sites, we have over 600 volunteers supporting our organisation in a variety of ways, such as our ever-popular animal welfare roles in the catteries and kennels, office duties in all areas of the organisation and they also represent us at public events. The Volunteering Team is responsible for the recruitment, training, and ongoing support of volunteers at Battersea, and further promoting our inclusive environment and ensuring that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us.
We are seeking a Volunteer Services Manager to provide leadership, guidance and development to this Volunteering Team and act as an ambassador for volunteering across all Battersea centres and externally. They will have overall responsibility for recruitment and development of volunteers, policies and processes relating to volunteer involvement, and lead in increasing the standard of the volunteering experience across the organisation and creating new opportunities, in all areas of our work.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy:
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion:
At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 5th May 2024
Interview date(s): 8th - 9th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Tees Valley with some work in North Yorkshire and County Durham. Prefenece to be in or near these areas when applying.
Young Enterprise is a national charity working directly with young people, teachers, volunteers, helping young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, supporting them to build their future and enabling them to make a positive contribution to their community and society.
As Educational Partnerships Manager you will be a key contributor to the regional educational partnerships team, supporting the team to achieve shared KPI’s for the region and the wider organisation. The role of Educational Partnerships Manager involves working directly with young people and teachers in schools that delivering / supporting delivery of our Young Enterprise programmes.
The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need to be confident in working within education settings, liaising with school staff, volunteers, and corporate volunteers. This can be a varied role, but a very exciting role as well as very rewarding. Your experience of relationships development and management will help with developing new schools as well as supporting existing school relationships. There is not an exhaustive list but is to provide you with a flavour of the role.
We are looking for:
· A motivated self-starter
· Ability to develop new relationships with range of stakeholders and support existing ones
· Confident and happy in presenting and delivering to large audiences
· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure
· Excellent manner, rapport and professionalism with young people
· An understanding or experience of managing relationships with volunteers
· A great promoter and inspirer in helping young people achieve their potential
· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams
You'll be working alongside an experienced and passionate small regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.
Why work for us?
· People-focussed with a friendly and supportive work-place culture
· An active commitment to equality and diversity
· Access to mentoring scheme with a corporate partner
· Generous holiday allowance of 7.2 weeks (pro rata)
· Access to NHS top-up scheme, for money back on expenses such as dental and optical
· Access to an Employee Assistance Programme
· Cycle-to-work scheme
· Group Life Assurance
This is a home-based role, however, will require significant travel in Tees Valley and some travel to parts of North Yorkshire and County Durham. A DBS will be required.
To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midnight on 17th May 2024. Please note applications without a cover letter will not be considered.
Social mobility will be at the heart of Young Enterprise’s future strategy, what measures would you take to ensure that those most in need receive the support of our programmes and services?
Please prepare a presentation of no more than 5mins to outline your approach with young people, educators and business partners
Interviews will take place via Teams on 27th & 28th May 2024.
Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful.
Social mobility will be at the heart of Young Enterprise’s future strategy, what measures would you take to ensure that those most in need receive the support of our programmes and services?
Please prepare a presentation of no more than 5mins to outline your approach with young people, educators and business partners
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
If you’re passionate about building partnerships which transform lives, we want to hear from you. Every year, thousands of people receive life-changing support from Back Up – and with your help, we can do even more
As Corporate Partnerships Manager you’ll be responsible, for driving and developing the Corporate Fundraising Strategy. With support from our trustees, the fundraising board and committees, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place.
We pride ourselves in the strength of our partnerships and the impact they have – and are looking for someone who feels just the same as we do. Sound like you? Get in touch!
We have a proven track record in service delivery and a well-established donor base of longstanding relationships. With current pressures on health services, the need for our services is greater than ever and we must explore new ways of working in partnership to ensure we deliver. What sets us apart as a charity is our user-led philosophy, and our fun and inclusive culture. We value diversity and prioritise work-life balance and the wellbeing of our staff and volunteers. We focus on staff development, empowerment, and recognition.
Key stakeholders:
Trustees, fundraising boards and committees, corporate foundations, supporters, major donors, friends, and families of people with spinal cord injury, Back Up staff, volunteers, and trustees.
Application instructions:
Please apply by submitting the below to recruitment @ backuptrust . org . uk
• To apply please send your CV and covering letter max two sides A4 (saying why you want the job and explaining how you fit the person specification)
Any questions about the role, just email charlene @ backuptrust . org . uk to find out more information.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
Closing date: We will work on a rolling basis, arranging interviews as suitable applicants come through. We expect this role to be popular, so please apply early.
The client requests no contact from agencies or media sales.
Healthwatch Kensington & Chelsea
Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. Its remit covers all publicly funded health and social care services for adults and children.
Healthwatch’s remit covers all publicly funded health and social care services for adults and children.
The Advocacy Project delivers Healthwatch services in Kensington & Chelsea, Brent and Westminster – three of 152 local Healthwatch organisations. We’re building on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups.
About the role
The role is to lead the work of Healthwatch Kensington & Chelsea, working with a small skilled staff team and a range of volunteers and other community stakeholders. In particular, you will share our commitment to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services.
You’ll have an opportunity to develop the service in line with our ambitious vision. This will include leading on the planning and delivery of targeted projects, supporting a diverse and varied engagement programme, and building relationships with a range of strategic partners. The Healthwatch Manager (Kensington & Chelsea) also takes the lead on managing our local Advisory Board. You will work closely with the Healthwatch teams in Westminster and Brent.
Key responsibilities
Ensure Healthwatch Kensington & Chelsea’s work conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project and Brent Council.
Manage and motivate a small staff team to deliver an effective and vibrant local Healthwatch.
Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.
Support the effective working of the Healthwatch Kensington & Chelsea Advisory Board.
Ensure local communities are able to participate fully in our work, particularly those that are least likely to have had their voices listened to. Support these communities in influencing local and national policy.
Represent Healthwatch Kensington & Chelsea at strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.
Develop the service to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.
Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including local commissioners, Healthwatch Advisory Board, the Bi-borough Health and Wellbeing Board and Healthwatch England.
Develop effective partnerships with key staff in health and social care services.
Work with the communications and engagement lead to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.
Work with the Healthwatch Service Manager and Head of Business Development to identify opportunities for funding additional work which will add value to our Healthwatch services.
General responsibilities
Participate in team meetings, training and organisational development.
Contribute to monitoring reports.
Keep to our policies, including health & safety, safeguarding and risk regulations.
Work to our mission, vision, and values.
Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.
Person specification
Essential
Excellent knowledge of and experience of working with the health and social care system and the voluntary and community sector.
Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.
Experience of working with diverse communities and tackling discrimination and inequality.
Understanding of the public health challenges in Kensington & Chelsea.
Experience of managing team members.
Experience of contract management and compliance.
Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.
Able to interpret complex information and deal effectively with competing interests and challenging situations.
Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload.
Experience of working with a budget.
Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.
Willingness to attend further training as appropriate and to adopt new procedures.
Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values
Desirable
Evidence of ongoing personal development and training.
Experience of working with senior managers in public sector bodies.
Experience of developing ideas for new areas of work.
Experience of working directly with volunteers.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident Committed and Mindful Employer.
The client requests no contact from agencies or media sales.
Battersea is undertaking a transformational data strategy programme (known as Launchpad) aiming to transform how we collect, store and use information and data about our animals and supporters. As well as moving all of our data onto a new custom designed single system, we’re seeking to build the skills of our colleagues so that we’re ready to use our new system and make best use of the information we have to be a more data driven and insight led organisation.
This newly created role will work with key stakeholders across the charity to drive transformation and deliver the desired business outcomes and benefits relating to Launchpad, and be responsible for leading and executing the people and culture workstreams and other strategic change initiatives to support interconnected projects to achieve successful implementation and benefits realisation of this programme.
The role holder will be a great collaborator and influencer and will have the ability to work with a range of stakeholders to manage & deliver complex projects in a fast-moving environment with tight deadlines.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy:
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 9th May 2024
Interview date(s): 17th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
£28,000 - £30,450 per annum
Fixed term (12 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This is an exciting new role in Prostate Cancer UK’s Health Information and Clinical Support team. The team delivers a wide range of high-quality services directly to anyone affected by prostate cancer or prostate disease, as well as supporting a range of activity charity-wide that requires clinical expertise.
Many men, and their friends and family, don’t know the risk factors of prostate cancer – and when they do, they don’t know what to do next. We want a world where every man over 45 in the UK understands their risk of prostate cancer and has the tools and information to navigate it. Our online risk checker is a good place to start, but this role will be a crucial additional source of information for men and their loved ones.
As a Risk Information Officer, you’ll deliver the charity’s pilot Risk Information Service, providing information and support to men at risk of prostate cancer, and their loved ones, via the telephone. This is a non-clinical role, but you’ll discuss callers’ risk of prostate cancer along the lines of the predominant risk factors (age, ethnicity, family history and BRCA gene status). If necessary, you’ll also support them to seek a PSA blood test from their GP and on occasion routing callers who have more complex clinical questions back to the Specialist Nurse service.
You’ll play a key role in developing the pilot – contributing to conversations and decisions around how to adjust and improve the service in its early months. You’ll also report back on your calls, to help the charity develop its broader understanding of information and support needs when it comes to prostate cancer risk and the PSA blood test.
Reporting into the Clinical Services Senior Officer, you’ll have close and regular contact with assigned Specialist Nurses so that you feel at ease in sharing prostate cancer related information with callers, and in maintaining the boundaries and scope of the service day-to-day.
This is a service pilot with the Risk Information Officer role being a fixed term for the duration, with the potential to make the role permanent based on the pilot’s success.
What we want from you
You’ll be a compassionate and resilient communicator; you may be speaking to a caller who is anxious about their risk of prostate cancer. You’ll be a great listener, hearing callers concerns and offering a supportive and empathetic response. Although this is a non-clinical role, with your existing understanding of the healthcare system in the UK, you’ll be willing to learn the basic knowledge of prostate cancer and use the appropriate associated terminology.
You’ll be comfortable in handling more complex conversations, but with self-awareness to recognise your limitations in offering support and recognising clear boundaries of guidance being provided and be able to direct to our Specialist Nurses when needed.
Experience in using a CRM system will be advantageous in this role and any experience with a helpline or providing support or information over the phone will be beneficial in your role.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Monday 27th May 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled between Monday 3rd and Friday 14th June 2024. As part of the interview process, we are looking to complete an interview activity which will be in the format of a mock phone call with more details provided at the time.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.
Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.
As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.
Key duties
- Staff and volunteer management
- Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
- Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals
Service delivery
- Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
- Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
- Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
- Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
- Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed
- Update service level agreements with existing funders, and draft new agreements as needed
- Interact with clients as needed in a friendly and professional manner
Administration and Finance
- Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
- Line manage work of receptionist/administrative support worker
Fundraising and Marketing
- Help identify new funding and other revenue-raising opportunities
- Support the work of the fundraising sub-committee in preparing funding applications
- Work with trustees and external vendors to ensure CAW website is kept up-to-date
- Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
- Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
- Prepare monthly reports for the trustees on service performance
- Maintain good lines of communication with trustees on all operational matters
- Attend trustee board meetings as needed
Person specification
Essential criteria
- Minimum of 3 years’ experience in a managerial role
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
- Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
- Strong attention to detail
- Experience preparing reports and compiling service statistics
- Ability to think strategically, to identify problems and devise effective solutions
- Ability to work on own initiative, within established practices and procedures
Desirable criteria
- Knowledge and experience of advice work
- Experience with fundraising
- Experience with financial management in the charitable sector
- Knowledge and experience of the local community and voluntary sector in Lewisham
Company pension and benefits
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. Initially working predominantly on three of our new GLA-funded contracts – UK Shared Prosperity Fund contracts across East & North London and Central London, and the Early Connect London Pilot – for the right candidate and in the longer term, there will be an opportunity to become involved in a range of projects across the company, with the option for occasional international travel.
About the job
Rinova Ltd are currently seeking an experienced or aspiring Project Manager used to working with young people and adults entering or re-entering the world of work. The successful candidate will be committed to helping people achieve their potential and will have the skills and experience to provide; 1-1 advice and guidance and group work, practical training and all aspects of employability support and upskilling. The candidate will also be working to support and match individuals into suitable apprenticeship opportunities across London.
We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will take on the role of project manager, working with a dedicated team to deliver the employability and apprenticeship projects. As well as being involved in practical delivery, the candidate will work with the compliance and finance team to ensure quality of delivery and evidence collection. Along with practical delivery, the successful candidate will be involved in the design and implementation of the recruitment/outreach strategies and also for the development of appropriate training materials.
Familiarity with the delivery of funded provision is essential especially the ability to collaboratively design and deliver inspiring, engaging and tailored sessions, covering a range of transferable and employability skills provision is essential. The role will be offered on a full-time basis mainly working across London boroughs and travel within London, with the opportunity to work remotely on occasions.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.
This is an ideal opportunity for someone who has experience in the education/training sector and wants to progress to a more managerial role, loves supporting individuals to achieve their employment, education and personal goals and wants to be part of an organisation which changes lives for the better.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.
Interviews: Successful candidates will be advised when the interviews will take place - week commencing 20th May 2024.
Job description
IAG Delivery and line management
· To be accountable for achieving agreed outcomes, outputs and personal targets – including recruitment, employability training and learner progression targets
· To manage a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training
· Completing appropriate action plans and reviews with participants
· To act as the single point of contact for small caseload of participants
· To complete all paperwork for client in your caseload, ensuring that accurate records are kept
· To identify suitable referral partners i.e. Job centre, training providers from which to recruit job seekers and course participants
·To communicate with stakeholders, clients and team members, keeping them informed of changes in delivery or action plans
·To liaise with learners interested in apprenticeships to support them and assist them into suitable placements
Development of training materials and delivery
· To develop workshop training materials that support delivery of the outcomes
· To ensure that accurate records are kept for all training events and workshops, with appropriate attendance sheets signed and stored
· To use available networks to recruit course participants from appropriate organisations
· To use available networks to support participants into appropriate progression destinations
· To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations
Project management, partnership building and funding
· To work directly with the Senior Leadership Team to support in the management of Rinovas GLA-funded projects, compiling reports and attending meetings as required
· Ensuring that all paperwork is completed to the required standard and submitted to compliance team in a timely manner
· To monitor project progress towards targets – to identify problems and ensure they are appropriately resolved
· To communicate with stakeholders and team members, keeping them informed of changes in delivery or targets
· To ensure that the right channels are used for storing confidential client and project paperwork i.e. Sharepoint and Teamwork
· To research and develop suitable referral routes and explore new partnership opportunities for current and future projects
· To play an active role in the identification of suitable funding streams and development of funding applications to support continuing and future projects
· To effectively plan projects and improve project delivery by implementing guidelines, procedures and templates to collect and maintain consistent data.
Person Specification (skills knowledge and experience required)
Please address all points in your supporting statement and give examples
· Experience of working with adults returning to work or those in employment, needing to upskill
· Experience of working with NEET young people or those considered hard to reach or retain
· Excellent IT skills and ability to produce professional presentations and training materials
· Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint),
· Ability to work to tight deadline and targets
· Ability to write detailed and accurate reports and evaluations
· Able to create engaging and motivating training materials
· High standard of organisation, written and oral communications skills
· Good understanding of the social and educational issues relating to a multi-cultural cohort and how this relates to job seekers
· Experience of developing networks in support of organisational goals
· Able to prioritise a diverse workload working to strict deadlines, pre-empt upcoming issues, and solve problems
· The successful candidate must be willing to work outside normal working hours on occasions and travel within London Boroughs to deliver at satellite locations
· Qualification in Advice and Guidance min level 3/4is advantageous but not essential – willingness to undertake training as required is essential
· A Learning and Education training qualification min L3 (Previously PTLLS), would be advantageous
· A good understanding of Project Management principles would be advantageous
· Existing networks which can be utilised to enable you to meet your targets in relation to recruitments and progression routes
Please apply with your CV and a supporting statement, which should address all points on the person specification.
Applications without the required documents will not be considered for shortlisting.
Job Title: Partnership Development Manager
Salary: £34,500.
Contract Type: Contract for 18 months; there is a strong possibility that currently anticipated growth in the team may see this role become permanent during the contract term. Full time (35 hours per week) although flexible hours may be considered; the role may require occasional evening and weekend work
Working location: Home based. The post holder should expect to come into the office a minimum of two days per month, with the possibility of up to five days per month being routinely required.
Reporting to: Partnership Development Lead, Corporate Partnerships team
BACKGROUND
The latest research suggesting that the number of children and young people at risk of hunger has rocketed to three million means that one in five children don't have enough to eat.
When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.
Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.
Magic Breakfast are ambitious to grow our impact in order to remove hunger as a barrier to learning for all children and young people in the UK. To do this, we need to continue to grow our fundraised income, of which new corporate income is a significant element.
JOB INFORMATION
We are seeking candidates who are after the next step in their fundraising journey. You will already have strong credentials and be ready to start your journey into Partnership Management which will include leading in delivering the new business plan and working closely with colleagues in the Partnership Development team and across the organisation to identify, create and secure new strategic, multi-year corporate partnerships
You’ll be ambitious to take the next step and we are on hand to support and offer you training and a positive working environment to allow you to gain confidence and knowledge in the role at a steady pace.
KEY RESPONSIBILITIES
- Building a pipeline that reflects Magic Breakfast’s restricted and unrestricted funding needs, including Gift in Kind requirements, working with the Partnership Research Executive to research and identify prospects with potential.
- Making use of multiple tactics to secure meetings with prospects including, for example, cold calling, emailing, running events, event networking and social selling on platforms like LinkedIn.
- Ensuring that risk-screening and due diligence processes have been completed in line with Magic Breakfast’s Ethical Fundraising and Due Diligence policies.
- Understanding each prospect’s strategic interests through meetings, discussions and research and defining the mutual advantage in partnership.
- Developing and delivering engaging, relevant and impactful pitches and written proposals to prospective partners.
APPLICATION PROCESS
We have a firm commitment to encouraging fairness and diversity in our workforce and we encourage applications from people who identify as Black, Asian or from a Minority background, who are underrepresented in our organisation.
Should you wish to discuss the role before applying please email our People and Culture Team, hr@magicbreakfast. com
Shortlisting - Wednesday 15th May
First interview - Tuesday 21 May, Wednesday 22 May
Second interview – Tuesday 4th June, Wednesday 5th June – morning only
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new Educational Partnerships Regional Manager (EPRM) for the Midlands region. This region includes West Midlands. (Please only apply if you are based in Midlands, ideally Birmingham)
Young Enterprise is a national charity that works directly with young people, teachers, volunteers, and influencers to help young people succeed in the changing world of work. We are all about realising potential and building people’s futures – and committed to do the same for the people who join our dedicated team. We are passionate about equality, creating an environment in which each individual can thrive, contribute, and grow as a professional.
As an EPRM you will be a key contributor to the regional strategy working very much in a one team environment whilst giving you the space to grow and develop your skills. Your role as EPRM will see you work directly with young people and teachers in schools that take part in Young Enterprise programmes such as company programme, day programmes and digital programmes. You will also oversee regional relationships, at local authority level or equivalent.
The EPRM role involves being flexible to the needs of the region and your team and to provide regional leadership. Some of the duties include, which is not an exhaustive list
- Deliver and or support the delivery of Young Enterprise programmes and services in schools, colleges, universities, and youth centres
- Work as part of the regional team to proactively identify and generate sources of local income to support YE programmes.
- Manage and monitor KPIs and local contracts associated with the above tasks through the regional operations plan set out by the Regional Manager.
- Work with the local YE Volunteer Team (LVT), providing support, direction and opportunities to engage with local activity, which may include fundraising, volunteering on programmes and / or promoting our programmes to new school
- Work closely with Programmes & Services team to support the development and delivery of our full suite of programmes, while also developing your own knowledge and understanding of our full suite of programmes and services to promote to schools.
We are looking for:
· A motivated self-starter
· Confident leader who can quickly support develop an existing team
· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure.
· An understanding or experience of managing varying relationships, including volunteers
· A great promoter and inspirer in helping young people achieve their potential
· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams
You'll be working alongside an experienced and passionate regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.
This is a home-based role, however, will require significant travel throughout the Midlands region (covering both East and West Midlands)
DBS Required: YES
Additional Interviewing Details
Social mobility will be at the heart of Young Enterprise’s future strategy, what measures would you take to ensure that those most in need receive the support of our programmes and services?
Please prepare a presentation of no more than 5mins to outline your approach with young people, educators and business partners
To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midday on 10th May 2024. Please note applications without a cover letter will not be considered.
Interviews will take place with a Regional Manager (TBA), member of the Midlands team and Lee Palmer (Director of Educational Partnerships) via MS Teams, tentatively week commencing 24th May 2024.
Although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for the right candidate to build their corporate partnerships career. The nature of our work means that there are significant opportunities to develop existing and new relationships that we have with companies and create transformational corporate partnerships that change the lives of the young adults with learnign disabilities and/or autism that we support. This work is also delivering real change within company culture.
Fundraised income has grown rapidly over the last three years, focusing mainly on income from trusts and foundations. We are now looking to diversify the strategy and have created this new role to take forward opportunities with companies. This new role will support the Director of Development in shaping and implementing the next phase of DFN Project SEARCH’s fundraising strategy and will lead on the development of major new corporate partnerships. They will also lead on the development and management of a small number of existing corporate relationships and sponsorship opportunities.
To support the development of this new element of our strategy we have been working with a leading corporate partnerships consultancy. They have been helping to develop our proposition for companies, developing our strategies for approaching individual company prospects, and will be available to support you in your role when you start in post.
DFN Project SEARCH is a supportive and friendly charity where you will be able to grow and thrive. We have a highly driven Board of Trustees and an ambitious business plan for growth.
The client requests no contact from agencies or media sales.
Overview
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard, shop and café. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Role Purpose
This is a senior support post of essential development importance to allow the Dean, Chief Operating Officer, Chapter and committees to develop and maintain an effective system of governance for the Cathedral with adherence to the highest standards of good governance practice. This will include relevant regulatory and legislative requirements. The post holder will provide comprehensive and effective secretariat support for Chapter and its statutory committees.
Job Description
Job Title: Governance & Committees Manager
Reports to: Chief Operating Officer
Key Relationships: Dean and Chapter, Chief Operating Officer, Committee Members, Cathedral Safeguarding Lead
Salary: £27,200 (pro rata from £34,000)
Hours of work: 28 hours per week (excluding lunch breaks). Some flexibility will be required to allow attendance at evening meetings and events.
How to apply: Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification below.
Interviews: In the week commencing 20th May 2024
Main Duties and Responsibilities
Governance administration
- Assist in the production and submission of a range of information required in order to demonstrate compliance;
- Liaise with external legal advisors as required;
- Assist the COO with returns, reports and filings for statutory bodies including the Charity Commission, Church Commissioners, Information Commissioner’s Office, HSE and Companies House;
- Act as the Whistleblowing Officer and assist in the working of the Whistleblowing Policy;
- Assist with the completion of questionnaires and reports for the Cathedral’s insurers, Association of English Cathedrals etc;
- Maintain the declarations of interest and gift registry records for senior staff and committee members and record in the minutes when committee members are conflicted out or need to declare an interest;
- Assist the COO in keeping a log of complaints under the Complaints Policy adopted under the Cathedrals Measure and help to ensure that complaints are dealt with according to the policy;
- Provide such other support at the COO reasonably requires including correspondence, research and diary management.
Committees administration
- Lead the co-ordination, preparation, planning and follow-up for meetings and other committee work associated with the governance of the Cathedral. This will include issuing invitations, booking rooms, issuing Zoom invitations, arranging refreshments and access needs, assisting in the drafting of agendas, gathering and circulating supporting papers for the meetings, attending meetings, taking confidential minutes, circulating and amending minutes and maintaining action trackers for the members of the following committees: Chapter, Finance Committee, Audit & Risk Committtee;
- Assist in the work of the Nominations Committee to recruit members for the new committees;
- Assist in the work of the Standing Committee as it prepares for Chapter meetings;
- Assist the Dean and COO in their governance responsibilities under the Care of Cathedrals Measure 2021, including being the point of contact with the Fabric Advisory Committee and liaising with its Chair and Secretary;
- Liaise with committee members and maintain good relationships;
- Liaise with professional advisers where appropriate and in consultation with the COO;
- Assist in the scheduling of training and circulation of information and papers for Chapter and committee members as required.
Safeguarding administration
The Cathedral follows the safeguarding best practice and guidance set out in the Diocesan policy “A Safe Church” and also follows the policies and guidance set out by the National Safeguarding Team.
Reporting to the Cathedral Safeguarding Lead (CSL), the post-holder will:
- Assist the CSL in ensuring that safer recruitment practice is observed in all recruitment;
- Undertake the DBS checks for staff and volunteers if required, including verifying identity, submitting the applications and reporting to the candidate’s line manager/team leader when the checks have been completed. This will include advising colleagues as to which checks are appropriate and liaising with the Diocesan Safeguarding team and Volunteers & Community Officer;
- Maintain accurate records of all DBS checks carried out in a central register;
- Arrange for all new staff (paid and volunteer) to attend safeguarding training and arrange follow-up training for existing staff (every 3 years). This will include ascertaining which levels of training are required and which individuals will also need specific additional training for their roles;
- Liaise with the trainers to identify training sessions, book rooms and catering and arrange room set-up;
- Maintain accurate records of all safeguarding training carried out in a central register;
- Report to Chapter when required.
Additional responsibilities
- Support the COO in the coordination of risk management across the organisation;
- Arrange and manage the Annual Parochial Church Meeting (APCM) and parish clerking duties;
- Ensure timely publication of statutory notices in advance of the annual APCM;
- Assist the COO with returns, reports and filings for the Parish;
- Support data protection compliance across the organisation;
- Ensure that the highest standards of professional performance are maintained;
- Promote equal opportunities in the work of the department;
- Participate in the arrangements for this role’s performance review and appraisal;
- Ensure that professional skills are regularly updated through participation in training and development activities;
- Any other responsibilities as may reasonably be required.
The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Safeguarding is at the core of all we do. We follow best practice for Safer Recruitment.
Person Specification (E = Essential / D = Desirable)
Skills/Aptitudes
- Full proficiency with MS Office, including Outlook, Word, Excel and PowerPoint (D) Ability to work in a complex organisation with multiple stakeholders (E)
- Ability to ensure that staff, committee members and volunteers follow necessary procedures and requirements, including new ones under the Cathedrals Measure (E)
- Ability to balance a busy and varied workload and work on multiple tasks at the same time (E)
- Proven strong writing skills (E)
- Able to draft agendas from an outline brief (E)
- Proven ability of minute-taking and producing summaries of outcomes and actions resulting from meetings of a formal nature (E)
- Proven ability to manage the formal processes of meetings, in a proactive way (E)
- Good organisation skills in naming and storing of formal documents (E)
Knowledge/Experience
- Excellent IT skills (E)
- Knowledge of governance processes (E)
- Experience of working with and administering databases, summarising information in an easy to understand format (E)
- Significant administrative experience (E)
- Church of England and charity sector experience (D)
- Experience of taking responsibility and accepting ownership of areas of work with a significant impact on an organisation’s reputation (E)
Personal Attributes
- Maintains the highest standard of confidentiality, professionalism and integrity (E)
- Understanding of the Nolan Principles of good governance (E)
- Ability to prioritise (E)
- Proactive problem solver (E)
- Highly efficient and organised (E)
- Excellent interpersonal skills and willingness to work patiently and constructively with others (E)
- Excellent written and spoken communication skills (E)
- Flexible and cooperative team player (E)
- Self-motivated and able to work without close supervision (E)
- Willing to work flexibly including occasional evening and weekend work
- Demonstrates empathy for the vision, mission and values of Southwark Cathedral (E)
- Respectful of all with understanding of diversity and inclusion as core values at Southwark Cathedral (E)
Please submit a CV and Cover Letter (no more than two sides of A4) outlining your suitability for this role, with reference to the main duties and person specification, by Thursday 15th May 2024 at 8am.
The client requests no contact from agencies or media sales.
HOURS: 37.5 per week (Full Time)
LENGTH OF TENURE: Permanent
LOCATION: Clapham (on-site with some remote work and travel to local sites)
Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.
The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.
Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.
What you’ll be doing
The primary duties of the Senior IT Support Technician include, but are not limited to:
- working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
- supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
- collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
- delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
- adherence to Royal Trinity Hospice’s policies, procedures, and values.
- supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
- playing a crucial part in delivering aspects of ongoing and future IT projects.
- supporting the business in the provision of documentation and knowledge sharing.
Skills and experience required
- Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
- Experience in a similar role in an IT team following ITIL processes/practices.
- Working knowledge of Microsoft 365 and Windows 10 OS.
- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
- Working knowledge of Windows Server OS, Exchange and Active Directory.
- A sound understanding of network and server infrastructure.
- Knowledge of IT security software solutions.
- Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
- Experience of Citrix XenDesktop and XenApp is desirable but not essential.
- Able to work to SLA’s and KPI’s.
- A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.
You’ll be
- Proficient in verbal and written English.
- Able to communicate effectively at every level within the organisation.
- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
- A role model for continuous quality improvement, offering advice and support where necessary
- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
- Able to explain technical concepts in ‘layman’s terms’ without patronisation.
Benefits
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling on the phone or face to face
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
All successful applicants will be subject to DBS, Occupational Health and reference checks.
For an informal chat or visit please contact Martin Renel, IT Operations Manager
Closing date: Sunday 26 May 2024
Interviews: Week Commencing 3 June 2024