Information Manager Jobs in Belfast

Engineers Against Poverty (EAP) is a leader in infrastructure and international development with strong links with development agencies, government and industry. We develop research, policy and practice in infrastructure investment, labour standards, climate change, transparency and accountability and local content in line with our mission to help reduce and eventually eliminate poverty.

EAP is seeking a self-motivated Programme Manager to help deliver quality results with its growing portfolio of programmes. Across the programmes you oversee, you’ll be responsible for coordinating their successful delivery of quality results.  Initially you will focus on an anti-corruption programme funded by the US Government and EAP’s contribution towards FCDO’s Green Cities and Infrastructure programme. You will work with EAP's senior leadership and its advisors, project partners and beneficiaries, funders and other stakeholders to maximise positive impact. You’ll strengthen EAP's programmes by managing specific budgets, KPIs, project plans, sub-grants and monitoring and evaluation efforts using established systems.

The programmes and projects you will work on will vary and evolve over time, as we strengthen donor and client relationships together. You’ll also have a role in shaping our future work, contributing to business development by coordinating grant proposals, commercial bids and strategic partnerships. You will also help to organise board meetings and international workshops.

Across all our programmes, professional communication, branding of EAP and stakeholder (new) engagement and management is key. Programme delivery is rarely linear so you must be comfortable in rapidly evolving and dynamic environments.

The appointee will also take on for the same role for CoST, the Infrastructure Transparency Initiative – a transparency and accountability programme which operates in 20 countries and for which EAP hosts its International Secretariat. 

You will be working remotely with in-person team meetings usually held in London 4 to 5 times a year. We are open to candidates living outside of the UK.

If you wish to apply, pllease submit a CV with a one page covering letter by 10am GMT Monday 11 December 2023.

You are an experienced peacebuilder and manager of people and programmes, and have worked previously in Sudan.  You have proven ability in designing and adapting programmes, keeping them relevant and accountable in complex local contexts, ideally in Darfur.   

Concordis has worked in Sudan and South Sudan since we were formed as an organisation in 2004.  The devastation caused by the current war is heart-breaking, but it also reminds us of the vital importance of peacebuilding.   

Concordis continues to implement directly in South Darfur, with a team of eight national staff who remain in Darfur and three more working from outside the country.  The team consulted over 3,500 people before the war began and identified a network of 103 local peacebuilders across South Darfur.  We work alongside national partner Malam Darfur Peace and Development, and support local peacebuilders where conflict is fought and felt.  You’ll take on leadership of the team 18 months into the current EU grant.   

You also have a track record of engaging effectively and proactively with international donors, sharing analysis, communicating the vision and winning funds. You’ll use those skills as you adapt the current programme to meet entry points for peacebuilding, as you work with the team and local partners in designing the next steps, and as you work collaboratively with donors in keeping them on board.   

Despite the evident challenges, we see opportunities and an urgent need to support local peacebuilders in managing South Darfur’s myriad local conflicts, to prevent them escalating or from becoming instrumentalised in the war.  There are also emerging opportunities to expand on this programme elsewhere in Darfur, and with Darfuri herders displaced into South Sudan and beyond.

This will require visionary leadership and the skill and drive to navigate a way forward in the coming months and years.   Concordis’ peacebuilding programme in South Darfur is primarily about promoting peaceful coexistence amongst and between pastoralist groups and the settled population.  This mirrors our existing work over the border in Central African Republic, where we engage with some of the same pastoralists during the dry season, and complements our ongoing work along the border of Sudan and South Sudan, including in Abyei.

This work can demand a lot from all of us, and we have high expectations for the person in this post, but they’ll be part of a supportive team, leading an exciting programme, helping to make a measurable change for peace.

Please take care to complete the application form in full, as we’ll assess whether you meet the person specification based solely on the answers given in the application form.  

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

About the role

At Animals Asia, donors are an integral part of the organisation. We know they are every bit as passionate about our goals as we are and, without them, our work would not be possible.

The Foundations team sits within the Global Partnerships team, made up of Foundations, Philanthropy, and Corporate partnerships. Our aim is to find and build relationships with new partners who can make a significant difference to Animals Asia, while also managing relationships with existing partners. Working closely with the Trust or Foundation to align motivations and help them see how their money is being spent and reporting back on the impact of their donation.There is significant scope for growth with the Global Partnerships Team as Animals Asia enjoys increasing brand awareness.

The main purpose of this role is to support the work of Animals Asia by developing strong relationships, cultivating and stewarding a portfolio of charitable trusts, foundations and grant giving bodies in order to meet and exceed agreed income targets. Your portfolio will be global, consisting of donors from around the world, therefore knowledge of international fundraising from foundations is an advantage.

You will build and maintain existing relationships, providing exceptional donor experience, while focusing on new business research and growing your portfolio of 5 and 6 figure donors.

Overall Objectives

• To deliver the Foundation strategy.
• To research and acquire new trust and foundation partners.
• To build relationships - engaging, cultivating, and stewarding a portfolio of existing and new trust and foundation partners, providing effective and timely relationship management, including comprehensive grant reporting.
• To meet and exceed agreed income targets so that we can meet our growing program needs.

Relationship Management and Donor Stewardship

• Build trusting relationships and implement the highest standards of donor stewardship to manage a portfolio of qualified prospective and existing partners.
• Cultivating and soliciting a portfolio of high-value prospective trusts and foundations capable of making 5 and 6 figure donations.
• Work closely with colleagues in the Global Partnership team to find engaging, exciting funding propositions including solutions to generate unrestricted income and multi-year gifts.
• Find innovative and ‘surprise and delight’ opportunities to engage supporters.
• Create engaging and meaningful communications to keep donors well informed on the progress and impact of projects.
• Implement personalised relationship building and stewardship plans that include regular phone calls, and in-person and virtual meetings.
• Ensure donors and internal stakeholders fully understand and agree with any commitments.
• Ensure CRM is updated with all donor interactions and communications.
• Ensure proper follow-up on all funding applications, whether successful or not, to fully understand donors and prospects motivations.

Prospecting and Research

• Significantly grow your portfolio by identifying, researching, and qualifying new 5-figure + prospects:
• • Carry out prospect research.
  • Qualify new potential prospects.
  • Develop and lead on detailed cultivation and solicitation plans for high value prospects to achieve targets, and update plans on CRM.

• Identify appropriate funding opportunities that align with donor motivations.
• Create the appropriate stewardship plan for donors in your portfolio based on their motivations and needs, proactively developing relationships with them.
• Carry out due diligence to ensure partners meet our ethical guidelines.

Solicitation

• Develop stewardship plans for current, lapsed, and prospective donors in your Portfolio.
• Maintain cultivation and stewardship plans on the CRM and a calendar of approaches, for both existing and qualified prospects.
• Work collaboratively with the rest of the Trusts and Foundations team to capture project information and prepare high-quality proposals.
• Be proactive in ensuring you develop an excellent knowledge of Animals Asia’s work, liaising with colleagues as required, to prepare and present first class presentations and proposals.
• Represent Animals Asia at networking events, knowledgeably and passionately articulating our need for support.

Fundraising strategy and planning

• Work collaboratively with the rest of the trust and foundations team to build the team’s strategic growth and provide the best possible partnership opportunities.
• Work collaboratively with the wider Global Partnerships team to maximise networks and uplift income.
• Deliver against agreed income targets.
• Acquire, retain and grow the value of partners for Animal Asia.

Reporting and Budgets

• Work to ensure that income opportunities for your portfolio are maximised.Ensuring that donations from donors in your portfolio match the giving capacity of the partner.
• Track income on the appropriate pipelines and CRM, ensuring that reporting is Accurate.
• Ensure that proposals include 20% operational support, unless clearly stipulated otherwise by the donor.
• Ensure effective work plans are in place to deliver the projected income and achieve all financial and non-financial KPIs.
• Prepare regular reports and evaluations for your line manager as required.

Program knowledge and team development

• Be proactive in ensuring you develop an excellent knowledge of Animals Asia’s work, liaising with colleagues as required.
• Work collaboratively with the Trust and Foundations team to develop high quality application and reporting materials for all partners.
• Build strong working relationships with colleagues from across the organisation to gather information for updates, reports, and proposals.
• Support the Animals Asia’s ‘one-team’ philosophy, making sure the greater global needs are put ahead of any team or market goals.

Continuous Improvement

• Contribute to the on-going review, development, and implementation of changes to improve the productivity and efficiency of Animals Asia.
• Identify best practice fundraising models and make recommendations and implement as part of continuous improvement.
• Participate in staff training and performance and development appraisal process to assist in the achievement of Animals Asia’s objectives and mission.

Other

• Promote and advocate Animals Asia to the public.
• Follow established Animals Asia procedures and policies.
• Proactive attendance at team meetings, relevant seminars, and staff meetings.
• Proactive in keeping abreast of new fundraising initiatives and trends in the sector.
• Represent Animals Asia at internal and external functions and events as required.
• Develop an in-depth knowledge of best practice in the charity sectors that Animals Asia operates to establish Animals Asia as a leader in Trust fundraising globally.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Person Specification - Essential (E) & Desirable (D)

Experience & Knowledge

• Excellent written and oral communication skills, with experience communicating to a broad range of people. (E)
• At least 5 years fundraising and relationship management experience, including the ability to initiate and develop strong, mutual, results focused, relationships to maximise revenue. (E)
• Proven experience of soliciting 5 figure + grants. (E)
• Demonstrable experience in developing and leading new business generation. (E)
• Proven experience of working constructively and collaboratively with colleagues from different teams. (E)
• A flexible approach to managing and prioritising workload. (E)
• Understanding of confidentiality privacy regulations. (E)
• Compassion for animals and an understanding of animal welfare issues and conservation. (E)
• The ability to develop strategic plans and to analyse performance. (D)
• Demonstrable experience of investigating and establishing new networks. (D)

Skills/Attributes

• Able to work effectively and on your own initiative in a small diverse and busy cross-functional team environment with minimal supervision. (E)
• Excellent organisational and time management skills, including ability to manage workflows and balance competing priorities. (E)
• Encourages continuous improvement, learning from mistakes and failures. (E)
• Can write professionally and persuasively using a variety of communication styles. (E)
• Excellent interpersonal skills, ability to network and build relationships assessing reactions to own approach and adapting language and style to achieve a positive conclusion. (E)
• Competent in the use of MS word, Excel, and ability to use databases for recording and reporting. (E)
• Financially aware and numerate. (E)
• Solution focused with a creative approach to issues and a ‘can do’ attitude. (E)
• Focuses resources on delivering results in line with Animals Asia’s Mission & values. (E)
• Thoughtful, kind, and considerate. (E)
• Manages own stress levels well and remains resilient, seeking support as appropriate. (E)

Circumstances

• Be prepared for some international travel on occasion. (E)
• Able to work occasional extended hours as required. (D)
• Able to accommodate global meetings early morning / late evening. (E)
• Able to work from home. (E)

Conditions and Benefits

Place of work : Work from home.

Dept/Team : Global Partnerships.

Working hours : Full time – standard hours are 37.5 hours per week. Flexible working to accommodate working for a global organisation and individual circumstances.

You may also be required to work additional hours by way of overtime either as and when requested to do so by Animals Asia or when the proper performance of your work so requires.

Reports to : Global Director of Partnerships.

Manages : N/A.

Budget responsibility : Yes.

Probation : The appointment will be subject to the satisfactory completion of a three-month probationary period.

Annual leave : If based in UK : 24 days per year and 8 bank holidays.  The holiday year runs from 1 January to 31 December.

Other benefits : Flexible working, Pension Scheme, Access to Life Works, health and wellbeing platform, Training, as required.

How to apply

Your supporting statement is critical and should not exceed two pages. Please demonstrate how you meet the above criteria and our values.

Interested parties please click "Apply via website" to apply by attaching your cover letter and CV.

Only shortlisted candidates will be notified.

Personal data collected will be treated in strict confidence and used solely for recruitment purposes.

Animals Asia values candidates with different backgrounds, experiences, and perspectives. We welcome applicants of every ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, or veteran status. We are committed to building an organization that creates an inclusive environment for all.

Closing Date : Friday 8 December 2023

There has never been a more important time to join the Age UK Retail Team.

Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic and cost of living crisis. With over 250 retail shops throughout England and Wales, our Retail teams generate vital revenue to support Age UK and the incredible services that we provide to older people who need us the most.

We have an exciting opportunity for an Area Sales Manager to join our Retail Team on a full-time permanent basis, to take responsibility for the performance of around 20 Charity Shops across the areas of London, Bedfordshire, Hertfordshire, and Berkshire. With support from an experienced Divisional Sales Manager, this role would best suit an experienced retail professional.

Please note due to the location of our shops, candidates will need to be located in the Hertfordshire, Bedfordshire area with the ability and flexibility to travel across the wider areas.

Interviews are planned to be held at our London-based office on Tuesday 19th December 2023.

You will have:

• A positive outlook and engaging manner
• The ability to build a commercially focussed sales environment at shop level, identifying opportunities to maximise trading potential, ensure all shops meet or exceed agreed KPI's and actively managing underperformance.
• A successful proven record of achievement in a multi-site retail business environment at regional level within the retail or Charity retail sector.
• Proven field management experience within a geographically diverse area and a background recruiting, managing, and developing staff in a retail environment.
• A thorough understanding of the UK Charity Retail sector.
• The ability to review, set and monitor shop budgets along with the ability to review and interpret complex financial data.
• The skills to drive initiatives to increase levels of stock acquired over the door e.g., corporate donations, local businesses, schools, media activity, and ensure sufficient cost-effective stock generation at shop level.
• A Full Driving Licence is essential as is flexibility to travel and stay overnight when required

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Speakers for Schools is a national social mobility charity. We work across the UK to inspire young people and help prepare them for the world of work through innovative programmes and practical experiences of the workplace. Through our Research and Policy work we seek to change the landscape to ensure every young person has access to high quality work experience opportunities.

We work in partnership with schools and a network of over 700 leading employers to deliver outstanding opportunities for the young people who need our help the most, be they from under-represented groups or areas of disadvantage.

Speakers for Schools Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Position

The Digital Marketing Manager plays a key role in contributing to the ongoing growth and development of the charity across all digital channels and audiences. They are a data-driven decision maker, with a history of driving growth, who is comfortable championing new ideas and experimenting and optimising to drive projects forward.

This position is for 6 months cover full time from mid-Feb 2024, with a salary of £38000 pro rata, and applicants must be based in the UK with uk Right to Work.

Responsibilities:

Strategic purpose:

Lead the charity’s digital marketing strategy, leveraging the full digital suite to expand our reach, drive conversions, build brand awareness and promote retention of our existing stakeholder audiences.

Drive continual optimisation and progression of our ‘Always-on’ owned channel engagement plans to support user acquisition and engagement.

Monitor and develop regular audits on competitor activity and best practice across all platforms.

Engagement:

Work closely with the in-house MarComms team and external suppliers to implement key acquisition and retention initiatives to build our audiences with a specific focus on employer and educator acquisition

Work closely with the Content Manager and Lead Designer on brand digital marketing campaigns including paid social, VOD, digital display, online content partnerships, etc.

Work closely with UX lead on creation of audience profiles and web user journey optimisation alongside creation of new user journeys

Work closely with the web manager to turn said user journeys into web pages and navigation systems

Establish strong working relationships with key contacts across all relevant external platforms for service support and best practice.

Delivery:

Day-to-day management of email marketing campaigns & newsletters (including defining audiences/segmentation and test and learn campaigns).

Management of SEO and web optimisation, including but not limited to, site health audit, wireframing and navigation design

All paid digital activity, including paid social and PPC

Other duties as required, as identified by the Chief Marketing Officer

Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development

Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.

Ensure safeguarding best practice is enshrined in all organisational activity.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Requirements

•Extensive knowledge of paid ad campaign platforms including Business Manager, LinkedIn, Twitter and Google Ad Words alongside reporting/analytics platforms including Google Analytics, Semrush and Tag Manager.

•Experience in SEO and website health scores

•Experience understanding and analysing platform data to reveal and inform planning and decision making.

•Strong background in email marketing is essential for this role. Experience with Iterable platform is beneficial but not essential as training will be provided.

•Experience of working with new and emerging online technologies and tools to develop digital content.

•Knowledge and experience working with Salesforce and PowerBi.

•Strong credentials that demonstrate experience of engaging and building online audiences.

•Thorough experience using Microsoft Office (Word, Excel, PowerPoint, PDF editor, use of collaborative docs, etc).

•Strong interpersonal, verbal and written communication skills.

•Able to gain respect and work as a team player with a range of people.

•Strong organisational skills and a collaborative approach to working.

The National Lottery Community Fund has created a new role for a Records Manager who wants to make a difference.  This is a fantastic opportunity to join the UK’s leading community funder to lead on our information assets approach.

We are looking for a colleague who has experience and understanding of applying Records Management principles and standards in a public sector setting.This is a role you can make your own to build a meaningful framework and an engaged colleague culture on managing our information assets and records.

Particularly focus areas for the role will be:

• ensuring we have an Information Asset Register that is user-friendly and easy to keep up-to-date
• developing and managing a revised data retention policy that reflects our wide range of information and systems
• establishing and rolling out a user-friendly classification and marking system for our documents
• Establishing an archiving policy and practice with the National Archives and other external organisations we work with to best manage our information assets.

This is a rewarding role for anyone who enjoys relationship-building and influencing colleagues at all levels to drive positive change; you will work with every team across The National Lottery Community Fund to help us get the most out of our information assets and ensure we are a good custodian of our information. 

This is also a great role for a strategic thinker who enjoys a good mix of big-picture-thinking and an attention to detail.You’ll have strong planning and organisational skills and experience and confidence using IT systems for managing information, particularly Microsoft Office 365 (M365).

You will be part of our friendly Legal and Information Governance team, reporting into the Head of Legal with a dotted line to our Senior Information Risk Owner (SIRO).This is a hybrid-working role with a good balance between travelling to our offices UK-wide to engage with colleagues and team and autonomous working from home.

Interview Date: Interviews will be held in December 2023 with the role commencing early 2024.

Location: We have a flexible approach to working and work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Essential criteria

• Experience of designing and implementing records management strategies and systems
• Experience of using IT systems for managing information (particularly M365)
• A sound understanding of Records Management principles and best practice and knowledge of Data Protection and Freedom of Information legislation
• Experience of influencing, relationship-building and training colleagues at all levels and an ability to prioritise effectively.
• Experience of working within cross-organisation teams and a strategic and solutions-focussed approach.
• Relevant experience gained within a public sector setting or a similar environment

Desirable criteria

• Qualification in records or information management and/or accreditation by a relevant professional body (e.g. Information Records Management Service (IRMS), Archives & Records Association (ARA) or the Chartered Institute of Library and Information Professionals (CILIP).
• Experience working in a complex environment with multiple and sometimes competing priorities.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Royal Association for Deaf People (RAD) have an opportunity for a Management Accountant to join our team on a part-time, permanent basis (22.5 hours per week). This is a home-based role with some travel to Colchester and London. In return, you will receive a competitive salary of up to £35,000 per annum pro rata.

RAD encourages honesty and openness. It provides a safe place to work and encourages development and participation. Our values are at the heart of our work. They define TeamRAD – who we are, and how we will behave.

Everyone in TeamRAD is expected to commit to equality, diversity and inclusion (EDI) and to embed associated principles throughout all working practices.

About the role:

As our Management Accountant, your main responsibility is to provide the organisation and its management with prompt and accurate financial information which supports effective decision making. The finance team is small, and the Management Accountant is expected to have some responsibilities to ensure RAD maintains strong internal financial controls and remains robust when there is absence.

Key Responsibilities as our Management Accountant will include:

• Reviewing the monthly payroll preparation and ensuring accuracy, including the coding of costs to departments and projects
• Preparing or overseeing the preparation of all bank reconciliations and other account analysis
• Ensuring that finance documentation is securely stored and destroyed in line with RAD’s data protection and retention policies
• Preparing monthly management accounts and forecasts in line with agreed timelines, including income and expenditure accounts, balance sheet and cash flow forecasts
• Taking an active role in the preparation of the annual budget and outline budgets for future years, in line with strategy
• Working with budget holders, management colleagues and the Business Development team to prepare project budgets for funding applications and/or Commercial Service proposals
• Ensuring processes are in place to accurately allocate time and costs of colleagues to projects and services
• Preparing financial reconciliations of all projects and supporting the Data Insight team with financial information needed for monitoring returns
• Building financial literacy and confidence with budget holders, including ensuring they can use Sage Intacct
• Providing support to the Executive Team and Managers as required
• Takingan active role in the preparation of RAD’s statutory accounts
• Ensuring budget holders receive detailed monthly management accounts within agreed timescales, and deliver regular, timely, accurate financial information and analysis to them to ensure they have a good understanding of the financial situation of all projects and services
• Taking an active role to keep the financial reporting under review to ensure that it meets the needs of all users and adapt where necessary

Essential requirements we’re looking for in our Management Accountant:

• A recognised accountancy qualification – full or part qualification or; Qualified by experience
• Qualifications in BSL, or willingness to achieve minimum Level 2
• Experience of working as a management accountant
• Experience of working within a high performing finance team
• Proficiency in the use of Microsoft Office (Excel/Word/Teams/Outlook)
• Able to process complex financial information and present the results clearly and concisely for nonfinancial colleagues
• Plans and organises resources to meet strict deadlines
• Builds and manages successful inter-departmental relationships
• Responds flexibly to the needs of the business
• Identifies and supports mitigation of risk
• Ability to work under pressure and to tight deadlines
• Good personal presentation and interpersonal skills
• Strong organisational and administrative skills
• Adaptable
• Strong analytical skills
• Logical thinker

If you have a positive attitude, a flexible approach, and would like to join us as our Management Accountant, we’d love to hear from you.

Closing date: Midday, Wednesday 6th December 2023
Interview date: Wednesday 13th December 2023 at our Colchester office

We are looking for an IT & Data Security Officer with a strong IT background and the ability to engage with colleagues remotely across Oak to join our Operations team. We are a team of around a dozen specialists who work together to ensure the organisation is fully compliant with legal and UK government regulations, whilst also setting up our colleagues to do their life's best work. We do things differently at Oak and are always looking to improve our ways of working and challenge the status quo.

Oak is here to improve pupil outcomes and close the disadvantage gap by supporting teachers to teach, and pupils to access a high-quality curriculum. We work with schools, teachers and the wider education system to create and support the use of world-class digital education products built around our rigorous, high-quality curriculum.

WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY IF WE RECEIVE A HIGH RESPONSE

If you have great IT and people skills and looking for an organisation with a fantastic mission, working with talented colleagues, then this might be the right opportunity for you.

Responsibilities

• Administer all aspects of day-to-day Oak IT (Google Cloud, hardware management, SaaS management).

• Introduce, optimise and retire business applications whilst maintaining excellent interoperability and service levels.

• Bring your expertise to bear across the whole of Oak, whilst playing a key role as part of the Operations team (which includes finance, human resources, business IT, information security, compliance and procurement).

• As a member of the Oak Team, contribute to the wider success and culture of the organisation.

• Support all work across the Operations team and take on other general responsibilities as required.

• Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

Knowledge, skills, and experience

• 3+ years experience of continuously improving business IT processes/systems.

• Good knowledge of collaboration and productivity tooling for a remote business including Google Workspace, Slack, Jamf, MS Office 365, end-point management systems and VPN technology.

• Experience using a zero-trust framework to secure remote teams.

• Experience of securing and/or maintaining industry cybersecurity accreditations (e.g. CE+ or ISO27001). 

• Experience of rolling out new processes to remote teams, including skills-building support, including training where appropriate.

• Experience in data protection, GDPR, and information security would be desirable.

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

We are aiming to start interviews in early December 2023.

We are receiving some excellent applications for our roles. This may lead us to closing the role early and so if you are considering applying then please get your application in early to avoid missing out.

We are an equal opportunities employer

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

The Membership and Events Manager will be responsible for delivering Air Ambulances UK’s membership offering and events playing a pivotal role in supporting and expanding membership.

Membership and Events Manager
Location: Home-based in Bristol or Midlands
Hours of Work: 30 - 37.5 hours (Monday to Friday)
Contract: Permanent, Full Time
Salary: £30,000
Reporting to: Head of Income Generation
Direct Reports: Membership and Events Officer

Air Ambulances UK

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post

The postholder will be responsible for AAUK’s online digital community the Members Hub, developing additional membership benefits and creating a Membership Development Strategy. Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at Helitech, Emergency Services Show and other relevant events.

The current membership portfolio includes local air ambulance charities, air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Responsible for the delivery of AAUK’s Annual Conference and Awards of Excellence including managing key suppliers, delivering the speaker programme and managing income/expenditure.
• Creation of a sponsorship pipeline for key events in collaboration with other members of the Income Generation team to ensure all opportunities for sponsorship are maximised.
• Ensure maximum benefit from AAUK’s attendance at events such as The Emergency Service Show and Helitech.

Membership

• Creation and management of a varied membership pipeline to support the expansion and diversification of membership.
• Working in collaboration with other organisations and partners to further develop the current membership offering to include additional benefits.
• Develop a Membership Development Strategy to underpin membership activities to support membership satisfaction and growth.
• Respond effectively to member enquiries, providing timely and accurate information, advice and guidance as needed.
• Responsible for all membership materials.
• Responsible for ensuring accurate membership information is recorded on AAUK’s CRM.
• Ensure membership engagement in key AAUK campaigns such as Air Ambulances Week.

Members Hub

• Ownership of the AAUK Members Hub, the digital community for members including the ongoing development of the platform.
• Identify new functionality and opportunities to develop the Members Hub to maximise engagement from and benefit to members.
• Provide relevant content, moderation and identification of key trends and areas of positive and negative member feedback within the Members Hub.

Other

• Represent and be an ambassador for AAUK.
• Work to support AAUK‘s vision, purpose, values, goals, and priorities.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Report and present to the AAUK Board when necessary.
• Support and promote diversity and equality of opportunity in the workplace.
• Comply with legal requirements for income generation general activities including GDPR, The Fundraising Code of Practice and others.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.

Commitment to Diversity & Inclusion:

AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

No agencies please.

About the PKD Charity

Founded in 2000, we’re the first and only UK charity solely dedicated to improving the lives of an estimated 70,000 individuals and their families affected by polycystic kidney disease (PKD) in the UK.

PKD is a range of life-threatening inherited conditions that can cause kidney failure and affect other organs in the body such as the liver, brain, heart and bowels. Most people with PKD live with an uncertain prognosis, intermittent pain and infections, and then have to undergo life-saving dialysis or transplant in their 50s. A few babies have a rare form of PKD which results in death during pregnancy or shortly after birth; the surviving children often have to have either a kidney or liver transplant before the age of 10.

We provide reliable, accredited information, advice and personalised support. We raise awareness of the burden of PKD, both clinical and psychosocial. We fund research aimed at understanding more about PKD and the discovery of therapies that will improve quality and longevity of life.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About the role

The role will be joining the small, committed team at the PKD Charity and presents an exciting opportunity for someone to play a key role in helping make a significant difference to people affected by polycystic kidney disease. 

You will be responsible for developing and delivery the fundraising strategy and meeting income targets across various income streams including Community and Events, Corporate, Individual Giving, Legacies and Major Donor fundraising. 

We are looking for a committed, highly motivated and creative fundraiser who is confident and excited about working across all areas of fundraising and generating income for a small national charity. As the sole fundraiser at the charity, you will be comfortable working independently.

Responsibilities

Fundraising Strategy 

• Lead on the development and implementation of our fundraising strategy which will maximise income generation from a range of sources including Community and Events, Individual Giving, Legacies, Commemorative Giving, Corporate and Major Donor Fundraising. 
• Monitor and evaluate the success of all communications and fundraising activity and to use this learning to inform and shape the future of our activity in this area throughout the organisation. 

Community and Events Fundraising 

• Market and recruit for a programme of national sports and challenge events including the London Marathon and Great North Run. Supporting our participants to achieve their fundraising targets 
• Develop and deliver new and existing fundraising events and activities that will engage with the PKD Charity community. 
• Secure new income from community audiences through referrals and introductions from existing supporters and sourcing of new funders within the community, including businesses, social groups, clubs and societies, religious groups and schools. 
• Recruit, manage, and develop a network of volunteers to support fundraising activities in communities around the UK and help raise awareness of polycystic kidney disease and the charity. 
  

Individual Giving 

• Manage the ongoing development and implementation of a regular giving strategy, to maximise unrestricted income, recruit new regular givers and reduce attrition rates. 
• Work with the team to support the recently launched legacy fundraising and commemorative giving strategy, to maximise income. 
  

Corporate and Major Donor 

• Lead on the cultivation and stewardship of supporters, including the account management of partnerships with businesses.
• Work closely with the Chief Executive to develop relationships with major donors and support the development of a major donor programme. 
• Ensure that the organisational CRM database usage is optimised to facilitate major donor fundraising. 
• Work with other organisations to maximise joint fundraising opportunities. 
  

General Responsibilities 

• Develop and manage the fundraising budget, ensuring efficient allocation of resources 
• Create and maintain income pipelines aligned to income targets, prepare reports and contribute to monthly management information. 
• Oversee the development and maintenance of the organisation’s supporter CRM database, ensuring efficient and appropriate data capture and data analysis for the purposes of effective stewardship, fundraising and communications
• Record and acknowledge donations appropriately
• Assist with the organisation of PKD Charity support events when required.
• Lead on the creation and ordering of fundraising materials and resources 
• Ensure ethical, best practice and compliant fundraising activities; stay up to speed with best practice within fundraising and the charity sector; identify areas of compliance, new areas of opportunity and innovation within the sector 

This new role will be the organisation’s key lead on the systems, policies, procedures and training that support the smooth running of our operations, including a focus on CRM, People, IT and procurement.

• Operations: On the Operations side, you’ll be responsible for the policies, procedures, systems and internal training that ensure the smooth running of our non-profit. You’ll be the organisational lead for managing our CRM database to ensure it is maintained accurately and fully to support wider organisational activity with the support of our team of co-ordinators based around the world. You’ll also manage other operational systems like IT security, data privacy, document management and business continuity.

• People: On the People side, this is a varied role across the HR disciplines from recruitment, induction, colleague training and development, employee relations and internal communications.

You will work from home in the UK, and will join a friendly, supportive and committed global team, and contribute towards creating systemic change. 

Who you are:  

• An experienced operations professional with strong experience in developing and maintaining robust operations systems, including CRM, HR, IT, data protection, governance, business continuity, procurement and supplier management

• An engaging and empathetic people manager with experience in recruitment, induction, handling employee relations and internal communications

• A great organiser, with the ability to set and meet targets and deadlines, and to hold others accountable to those 

• Excellent interpersonal skills to build trust and rapport with colleagues across the UK and global teams 

• Comfortable in a multi-disciplined role with varied projects running concurrently 

• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders 

• A confident trainer, motivated by delivering internal training to build colleague knowledge and skills 

• UK-based with eligibility to work in the UK 

You will work remotely, but in close cooperation with the co-CEOs and rest of the team with regular opportunities to catch up online and face to face.

Who we are: Stronger Together is an impact driven, not for profit organisation providing businesses with practical training, resources, business services and collaborative programmes to create a world where all workers are recruited responsibly and have fair work free from exploitation. Read more about our story on our About Us page.

What we can offer you 

• A permanent, part-time (0.6 FTE) contract with an initial six-month probationary period

• Competitive salary (salary band £23,220 - £29,853 gross annually pro rata, £38,700 - £49,755 full-time equivalent) and enhanced employee benefits 

• Being part of a growing, innovative, and exciting not for profit organisation 

• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 

• Flexible and family-friendly working arrangements 

• Working from home (UK-based), with regular in person and online meetings and social team gatherings 

• Employer Pays Principle employer – the full costs of recruitment are covered by Stronger Together in accordance with the ILO Definition of Recruitment Fees and Related Costs.

Salary: £40,000

Hours per week: 35 hours per week as a 2-year fixed appointment. Home-based role with opportunity for flexible working pattern. 

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

Headline: New Ambitions for Membership at NCT 

About the role 

At NCT, our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future.

We are the charity that supports people as they become parents.  

We’re here to support every parent and their unique experiences of pregnancy, birth, and early parenthood. No exceptions. This means tackling the top challenges facing new and expectant parents today head on – overstretched maternity services, disparities in quality of care, the crisis in postnatal support, and the rising cost of living. Getting this right will have far-reaching benefits, not just for parents, but also for babies, children, families, and our whole society.

We’re recruiting a Senior Membership Manager to lead the review and revitalisation of our current NCT Membership programme as one of our 2023-25 ‘For Every Parent’ strategic commitments. You will help build an ambitious growth strategy that attracts, engages, motivates and retains members to be part of the NCT community and considers how we can best continue to serve our valued membership base.

This is an opportunity for a creative self-starter to make your mark! We’re looking for someone with track record of building and leading a large membership programme (or equivalent) in an impact-driven environment. We want to hear about your background, ideas and enthusiasm for delivering impactful supporter experiences that generate engagement and loyalty. Please visit our NCT for further details on job description.

We are taking positive action to increase diversity throughout our charity, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.  

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.  

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Please apply for the role via our careers page on our website to apply directly. 

Closing date: Monday 11th December 2023 

It’s an incredible time to join Kinship as our new Website Content Manager and you will make a huge difference.

You’ll join a new Digital and Content team with brilliant opportunities for personal development and training to support you in your role.  

Your team will be responsible for the development of a new website, digital products and online website content which will allow kinship carers to access advice, training and information easily and effectively.

As our Website Content Manager, you’ll manage the content production for our website based on user needs, analytics and research. You’ll own the website governance including the process for creating new website content and updating and maintaining current content. You’ll develop ‘website champions’ across the organisation, providing training and support for chosen colleagues in each team to update the website.

You’ll develop ‘website champions’ across the organisation, providing training and support for chosen colleagues in each team to update the website.

You’ll work closely with the Communications and Policy Teams to align with our organisational social media content strategy, digital marketing and core objectives (including our influencing, campaigning, research and policy work).

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail orientated with an improvement mindset.

A new Associate Director of Advice, Training and Information will set up and embed a new ‘Knowledge Architecture Strategic Board’, of which you will join as a key member.  This will drive our website content.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

• To apply: Please apply for this role through BeApplied. You will be asked to answer four questions and attach your CV. Please do not use AI tools like ChatGPT to produce your answers. You will have max 250 words per answer.

1. Describe how your experience and values are a good fit for this role
2. Talk us through your approach to website migration as part of website redevelopment project – what are they key things you need to think about?
3. Describe a time when you’ve developed a new process or system to improve ways of working across teams.
4. When being briefed to produce a website content strategy, what are the key questions you would want answered?

Application deadline: 9:00am on Monday 4 December 2023

1st Interview date: Monday 11 December 2023 (online) – TBC

2nd interview date: Friday 15 December 2023 (in-person) – TBC. You will be asked to create a 15-minute presentation as part of the second interview (you will hold full copyright and ownership of the presentation and contents). The second interview panel might include a kinship carer.