Information records manager jobs

Job title: Training Manager

Organisation: Immigration Law Practitioners’ Association (ILPA)

Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Deadline: 9am, Monday 21st September.

Salary: £33,000-£35,000 with scope to offer a higher salary depending on experience. 

Hours: Full time; 9am-5pm Monday-Friday.

About the role:

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. We deliver over 60 courses and conferences a year to an average of 2,000 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants. 

The Training Manager will not directly teach any training content but will run this programme end to end, ensuring all trainings and events are delivered professionally, to a high standard. This is a hands-on role that requires strong organisational skills, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training. 

Key Responsibilities 

Programme planning and development 

• Build and manage the annual and quarterly training schedule with a balance of advanced, intermediate and introductory courses across immigration, asylum and nationality law 

• Facilitate and support the Training Advisory Board to identify priorities and emerging issues 

• Respond to changes in immigration law with short notice trainings where appropriate

Tutor and content management 

• Contact, contract and manage ILPA’s panel of external tutors 

• Work closely with tutors on the overall planning and delivery, providing admin support in the production of accurate, up-to-date course materials

• Maintain and update appropriate guidance for tutors and conference chairs

Event delivery 

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds 

• Host online events and support hybrid delivery of trainings and conferences when required, troubleshooting technical issues on the day 

Income, reporting and evaluation 

• Monitor and report on key data including bookings, attendance, costs and income

• Optimise participant feedback rates, monitor satisfaction and take action where needed

• Monitor trends and use data analysis to inform future programme planning

• Review pricing strategy and initiatives to inform recommendations

Marketing and engagement 

• Market events, including through ILPA’s weekly all-member update, targeted email updates to relevant working groups, selected social media and other communication channels to reach beyond our membership

• Respond to participant queries and ensure excellent customer experience

Systems and administration 

• Maintain accurate records, contracts, schedules and evaluation data

• Ensure compliance with GDPR and internal policies

• Make appropriate use of systems including Eventbrite and Salesforce to manage and analyse programme efficacy

Person Specification 

Essential 

• Experience managing training or professional development programmes

• Ability to think strategically and develop the training programme in response to feedback and changes in immigration policy.

• Excellent communication skills and the ability to hold relationships with a range of stakeholders including senior practitioners, tutors, venues and ILPA members.

•Experience in event planning and in commissioning a variety of supporting services and vendors.

• Experience in event delivery and the ability to manage a small team to support delivery of an in-person event or conference.

• Strong digital and numerical skills including ticket management, online event, CRM platforms as well as Excel.

• Ability and confidence to host or facilitate online trainings and events

• Ability to work independently in a small charity team

• Strong organisational skills and confidence managing a busy scheduleand ability to resolve issues efficiently despite competing deadlines.

Desirable 

• Knowledge of immigration, asylum or nationality law

• Experience in a charity, membership body or legal-sector environment

• Experience commissioning or managing external tutors or contributors

• Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams, Zoom

How to Apply 

To apply, please complete the following forms and submit them as per the instructions on our website (linked).

1. ILPA Application Form
2. ILPA Equalities Monitoring Form 

Applications from individuals only – no agencies. Please do not use artificial intelligence in completing your application form. 

Please submit a completed ILPA application form and equalities monitoring form as a Word document or in another editable format. If an application is not submitted in this format, it will not be considered. 

If you need the forms in an alternative format or require adjustments, contact recruitment. The email address can be found on our wesbite (linked).

Deadline: 9am, Monday 21st September.

IHP is seeking an experienced and proactive Finance & Resources Manager to play a pivotal role in ensuring the financial sustainability, administrative effectiveness and strong governance of our organisation. This is an rewarding opportunity for a finance professional who is passionate about using their skills to play a key role in ensuring the organisation has the financial strength, governance and resources needed to achieve its mission.

Working closely with the Director of Finance & Resources, Senior Leadership Team and Trustees, you will lead the day-to-day financial management of IHP, strengthen governance and management of resources and support effective organisational decision-making. 

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About the Role

As Finance & Resources Manager, you will be responsible for the effective management of IHP's financial operations, ensuring high standards of financial control, reporting and regulatory compliance.

You will oversee financial processes, budgeting, forecasting and resource management, while providing clear and insightful financial information to support strategic planning and organisational performance.

This role combines hands-on financial management with broader responsibilities for governance and organisational resource management, making it ideal for someone who enjoys variety and working collaboratively across teams.

For further details regarding responsibilities and person specification, please see the job description.

About You

We are looking for an organised, analytical and collaborative individual with strong financial management experience and a commitment to supporting charitable work.

You will have:

• Exceptional attention to detail and commitment to accuracy.
• An analytical, proactive and solution-focused outlook
• A commitment to handling sensitive information with discretion and confidentiality.
• An approachable, supportive and collaborative nature
• A committment to IHP's Christian ethos, values and mission.

Why join IHP?

This is an opportunity to use your skills and expertise to make a genuine difference. You will join a passionate and collaborative team committed to ensuring more people can access the medicines they need, regardless of circumstance.

Our Christian faith inspires our mission and values, and we are committed to demonstrating compassion, integrity and excellence in everything we do. Staff regularly spend time together in prayer and, as such, there is an occupational requirement for the successful candidate to have a personal commitment to the Christian faith.

We value our people and offer a supportive and flexible working environment, alongside a range of benefits including:

• 25 days annual leave plus bank holidays (pro-rated for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Are you a dog loving, IT professional who loves providing excellent customer service?
We’re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support.

What does this role do?

As Senior Service Desk Analyst, you’ll:

• monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity,
• personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams,
• take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively,
• support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades.

Due to the nature of this role, the post holder will be expected to work one weekend in four.
 

Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office.

Could this be you?

To be successful in this role, you’ll need some experience of working on an IT service desk, with the ability to effectively resolve a range of issues, from simple fixes to complex tickets. Your depth of experience in this area will give you the knowledge and skills to effectively triage and prioritise tickets too. We’re looking for candidates who have experience of mentoring, supervising and coaching others, who can lead day-to-day operations with enthusiasm. You’ll be proactive, with a can-do attitude, and passionate about providing our colleagues with first-class customer service.

What does this team do?

The IT Infrastructure and support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Reporting to: Therapeutic Service Manager

Responsible for: None

Purpose of the role:

To be a proactive and experienced administrator to:

• Ensure the smooth day-to-day running of a busy and growing Therapeutic Service through excellent administration.
• Work closely with and support the Therapeutic Service team to ensure effective administration and organisation of the service.

Main duties:

• Work with the Therapeutic Service Manager in:
• Administration: welcome clients to the premises; handle client queries over email/telephone and ensure messages are dealt with efficiently and in a timely manner.
• Develop, reviewand maintaineffectiveinformationadministrativesystems within the counselling service including the office calendar, attendance records, and client waiting list.
• Liaise with the volunteer counselling staff in organising the counselling assessment interviews, maintaining the waiting list, organising counselling appointments by letter and telephone.
• Administer the progress of new referrals and assessments and report any changes in schedules.
• Administer returned registration questionnaires.
• Send out information packs, referencing the clients, dating and organising the questionnaire.
• Action new client allocations in a timely manner.
• Ensure messages from client to counsellors are delivered efficiently.
• Take cash or card payments from clients and issuing receipts.
• Support volunteer counsellors and other staff in daily administrative duties.
• Work closely with the other Therapeutic Service Administrators for the smooth transition and transfer between day and evening services.
• Work together with the other Therapeutic Service Administrators to ensure the counselling rooms are kept in good order for clinical practice in line with Health and Safety guidelines and Clinical Governance measures.
• Keep a record and update counselling personnel information.
• Send service updates and distribute leaflets every quarter to key stakeholders.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

Opoka is a subsidiary of Chrysalis Group and provides emotional support and guidance to women and children escaping domestic violence. Our services are delivered by specially trained bilingual IDVA’s, DV Outreach workers, Counsellors and Helpline & Crisis Response workers as well as a team of volunteers, peer-mentors, and community champions across the region.

We are seeking a Support Worker who will provide high quality practical and emotional support to women and children escaping domestic violence seeking refuge in our safe houses. You will oversee the smooth running of our safe houses and work alongside our Housing Team to provide an intensive housing management in our safe houses.

You will be bilingual in Polish and English and be able to converse fluently as organisational and communication skills are a key element to this role. You will have an understanding of safeguarding and domestic violence whilst bringing a trauma informed and a non-judgemental approach to this highly sensitive and confidential role.

High levels of time management skills and the ability to accurately enter highly confidential information into our databases so that your fellow team members can follow individual’s caseloads are essential.

As this role is working with women and children in extremely vulnerable situations, the post is only open to women applicants and as this role provides regulated activities under the Disclosure and Barring Service (DBS) candidate are required to undertake an enhanced DBS check.

You will hold a full UK driving licence as you will be visiting our safe houses daily.

Operations & Administration Manager Vacancy

Application Deadline: Friday 25th September 2026

Job Title: Operations & Administration Manager

Salary: £35,000 + (Dependent on Experience)

WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.

This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption. 

Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.

We're looking for a passionate and experienced Museum Data Manager to work on the Museum Data Service (MDS), supporting colleagues from the sector mapping and uploading their data to the service.

To apply

Application is through the Charity Job website, by CV and a covering letter that succinctly explains how you meet the Essential and Desirable criteria set out in the person specification. To ensure a fair process, names and email addresses will be redacted from all submissions before they are seen by those shortlisting. Please note that applications from people based outside the UK and/or without the right to work here will not be considered.

Your application will be confidential and the information you provide will only be used for the recruitment process. Please see our privacy notice. We look forward to hearing from you.

Aims and scope of the post

The Museum Data Manager helps museums through all the stages of bringing their collections data into the Museum Data Service (MDS). They help  make the onboarding process reassuringly quick and easy, particularly for those museum staff and volunteers with limited technical knowledge. The postholder also makes the ingested data as useful as possible to end users by mapping the various source data fields to Spectrum units of information.

MDS is a transformative service from Collections Trust, Art UK and the University of Leicester. It aims to connect and share all the object records across all UK museums, providing the raw material for anyone to work with this wealth of knowledge. The core MDS system uses Knowledge Integration’s CIIM middleware.

Main responsibilities and tasks

• Responding to museums that have expressed interest in joining MDS and leading them through the onboarding process.
• Setting up and managing organisations and user accounts in the MDS CIIM and where needed, Wikidata.
• Generating and filing customised data processing and data deposit agreements based on MDS templates.
• Helping museums export collections data from a range of collections management systems and other systems.
• Helping museums apply access permissions to their data in the MDS CIIM.
• Mapping source data fields to Spectrum units of information.
• Proactively liaising with, and helping, museums to update their MDS data at agreed intervals.
• Responding to enquiries from MDS CIIM users, troubleshooting non-technical problems and liaising with MDS technical support as needed.
• Helping to prepare guidance and deliver training relating to the onboarding process.
• Responding to enquiries about MDA codes that identify UK collection-holding organisations and their collections and maintaining the database of these.
• Undertaking data cleaning work for Collections Trust to support collections consultancy work.

General responsibilities

• Following the principles of Collections Trust’s policies and procedures and those of MDS.
• Additional duties as may reasonably be required from time to time.

Line management and key relationships

The Museum Data Manager has no line management responsibilities and reports directly to the Chief Executive of Collections Trust (for HR matters) and the MDS Head of Service (for MDS work). The postholder will work closely with the MDS Technical Manager alongside the User Engagement Officer (based at Art UK) and technical support team (based at the University of Leicester).

Person specification

Collections Trust is committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our sector, and for each employee to feel respected and able to give their best. The Museum Data Manager will need to be based in, and have the right to work in, the UK. This role is remote working, with occasional in-person meetings and conferences.

Essential knowledge, skills and qualities

• Three years’ experience working closely with museum collections data in at least one collections management system, preferably a Spectrum Compliant one.
• A good understanding of museum collections data and the way it is produced and shared in the sector.
• Good working knowledge of Spectrum: the UK Museum Collections Management Standard (version 5.1), particularly its units of information.
• Experience of showing others museum professionals how to perform IT-related tasks, ideally remotely via video.
• A rigorous approach to routine administration, with an excellent eye for detail and consistency.

Desirable knowledge, skills and qualities

• Good understanding of the main principles of UK data protection and copyright law.
• Strong communications skills, able to convey technical information to non-technical people.
• Autonomy and ability to manage time effectively.
• Ability to work well within a team.
• Enthusiasm, flexibility and proactive approach.
• Experience of different data formats, standards and data cleaning processes used in the cultural heritage sector and/or research.

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.

We are now seeking an Office & Facilities Manager to join our Training & Prevention team at this pivotal time. This opportunity is available as permanent position.

As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.

The Office & Facilities Manager will:

• Lead on day-to-day office operations and facilities management
• Line manage the reception/administrative team
• Ensure compliance with Health & Safety, GDPR, and organisational policies
• Maintain a safe, welcoming, and efficient environment for staff and survivors

The role is central to ensuring our spaces support the delivery of high-quality, trauma-informed services.

Why Apply?

This is a fantastic development opportunity to:

• Step into a management position
• Expand your experience in facilities, compliance, and operations
• Play a key role in supporting safe and effective service delivery
• Contribute to an organisation making a meaningful difference

Who We’re Looking For

You can demonstrate:

• Experience in office and/or facilities management
• Strong organisational and administrative skills
• Confidence in managing systems, processes, and compliance
• Experience supervising or coordinating staff
• Knowledge of Health & Safety and data protection requirements
• A commitment to RCSL’s feminist ethos and survivor-centred approach

Key Responsibilities

• Manage office systems, processes, and administrative functions
• Oversee building maintenance, contractors, and facilities operations
• Lead on Health & Safety compliance, inspections, and reporting
• Support data protection compliance in line with GDPR
• Coordinate space planning, office upkeep, and service needs
• Line manage reception/admin staff, delegating workload and supporting performance
• Ensure the office environment reflects RCSL’s values and standards

Safeguarding and Safer Recruitment 

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards. 

This includes: 

• Promoting the safety and wellbeing of children, young people and adults at risk 
• Identifying and reporting safeguarding concerns 
• Following organisational safeguarding policies and procedures 
• Supporting a culture where everyone feels safe, respected and supported 

Our safer recruitment processes include: 

• Values-based interviews 
• Verification of identity, qualifications and employment history 
• Reference checks 
• Enhanced DBS checks where required 
• Safeguarding training and supervision 
• Equality, Feminist Commitment and Values. 

Intersectionality and Reasonable Adjustments 

We recognise that experiences of sexual violence are shaped by intersecting factors such as: 

• Race and ethnicity 
• Disability 
• Sexuality and gender identity 
• Socioeconomic background 
• Immigration status 
• Faith and culture 

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: 

• Alternative interview formats or timings 
• Additional time for written tasks 
• Accessible documentation 
• Support relating to disability, neurodivergence or health needs 
   

Learning and Development 

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
 
Interview Process 

Shortlisted applicants will be invited to an interview, conducted via MS Teams.
 
Stage one: MS Teams with the Director of Finance & Resources Manager and two other panel members.

The whole process from advertisement to appointment, may take up to 3-4 weeks.
 
Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to: 

• Safeguarding 
• Equality, diversity and inclusion 
• Wellbeing and feminist practice 
• Trauma-informed therapeutic work 
• Leadership responsibilities relevant to the role 

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

GDPR Statement

Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply 
Please submit: 

• Your CV and a cover letter outlining your suitability for the role
• Interview date(s): Rolling basis

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

Are you interested in playing your part in making a difference to our world? Come and join our team as a Philanthropy Manager - we are hiring here at ClientEarth!

This role offers the chance to join a high‑performing, deeply collaborative Philanthropy Team within ClientEarth’s Development Department, working closely with major donors, trusts, and foundations across multiple countries.

Important dates to note:

• Deadline to submit an initial application: 21 September 2026
• If your profile passes initial screening, you will be asked to submit additional information in the form of three additional questions. 
• The deadline to submit your answers is the 24th of September
• If we do not receive a response to these questions by the deadline we will assume you are no longer interested in the role. 
• Interviews will take place the from the 28th of September

Please also review the "Our Hiring Process" section at the bottom of this advert to learn more about the stages involved for this specific role. 

Key Responsibilities

• Build a resilient donor pipeline and manage prospects and donors through each stage of the pipeline.
• Actively solicit and manage donor relationships across assigned portfolio to achieve global philanthropy income target with a focus on building new income and unrestricted income
• Work with the Global Head of Philanthropy and Lead to implement agreed fundraising strategies across geographies
• Collaborating with the team to implement the Philanthropy strategy as part of the overall Global Fundraising strategy, liaising with leadership, programme leads, communications and finance to ensure ClientEarth maximises potential income from corporate, restricted and unrestricted income streams

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Fundraising management experience working in major donor fundraising.
• Demonstrable experience of securing five (or higher) figure gifts as well as multi-year commitments including unrestricted income.
• Good knowledge of donor and pipeline management, and financial processes 
• Previous line management experience 

See the job description for a full list of duties for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK or Belgium.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Providence Row works with people experiencing homelessness and insecure housing in East London. We provide integrated support across crisis intervention, advice, health, substance use, volunteering, learning and training.

Our work is grounded in compassion, respect, inclusiveness, empowerment and justice. We aim to ensure that people can access the support and opportunities they need to build greater safety, stability and independence.

About the Progression & Training Service

The Progression & Training Service supports clients to identify and take practical steps towards learning, volunteering, training and employment. Through one-to-one coaching, group learning, digital inclusion, vocational training and partnerships with external organisations, the service helps clients build skills, confidence and access to meaningful progression opportunities.

The service works closely with Providence Row’s wider teams, including Catering Training, Gardening, Volunteering, Health Inclusion and Advice and Support, to provide coordinated pathways that reflect each client’s goals, strengths and circumstances.

Role purpose

The Progression & Training Manager is responsible for the leadership, quality, performance and development of the service.

The postholder will lead the team, oversee client progression pathways, maintain strong partnerships and ensure that the service delivers high-quality, trauma-informed and strengths-based support. They will also be responsible for performance monitoring, reporting, safeguarding, service improvement and the effective use of resources.

Key Responsibilities

• Service leadership and people management
• Client support and service quality
• Learning, progression and employment pathways
• Performance, data and reporting
• Safeguarding, risk and operational compliance
• Service development, partnerships and resources

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Information and Advice Manager 36.25 hours per week Ref IAM726

Hours to be worked flexibly Monday to Friday between 8am and 6pm

Ref: £30-33K per annum, plus pension and 30 days annual leave plus public holidays  

An exciting opportunity for an experienced or aspiring manager to lead our Information, Advice and Welfare Benefits Service, supporting people aged 50 and over to live the life they choose and to obtain the benefits and services to which they are entitled.

We are looking for an experienced and motivated Information and Advice Service Manager to lead our highly regarded service and support the continued development of our advice offer. This is an exciting opportunity to manage a skilled team, maintain high-quality standards, and help shape services that make a real difference to older people in Sheffield

You will have the ability to lead and develop a specialist team of advisors, have excellent time management and IT skills, be comfortable managing a case load of customers and organising our response to high levels of demand for our services. You will be a people person, highly organised and skilled at practical problem-solving and planning. You will be passionate about promoting older people’s independence.

You will work collaboratively with colleagues, partners and funders to develop services that respond to the needs of older people across Sheffield. The role includes responsibility for service performance, quality assurance, safeguarding, financial monitoring and the achievement of contractual and funding outcomes.

Why Work for Age UK Sheffield?

Age UK Sheffield is a trusted local charity supporting people aged 50 and over to live independently, improve their wellbeing and maintain social connections. Our services are recognised for their quality, compassion and holistic approach. We are committed to creating a supportive workplace where staff can develop their skills and make a meaningful difference every day. If you are passionate about delivering excellent advice services and leading a team that helps older people live better lives, we would love to hear from you.

Closing date for applications: 12pm - 8th September 2026. 

Interviews will be held w/c 14th September 2026

All posts are subject to a Disclosure and Barring Service check.  CVs are not accepted.

We value diversity and are committed to be representative of the communities we serve. We are a Mindful and Disability Confident employer. 

Residential & Commercial Property Manager

Hours: Minimum of 37.5 hours per week, normally Monday to Friday. Due to the nature of the role the working pattern may occasionally change to include evenings, weekends and Public Holidays, with reasonable notice provided or by prior agreement. This may be to support property inspections, tenant matters, or other operational requirements for example. TOIL will be provided for additional planned evening or weekend working in accordance with departmental arrangements.

Normal start and finish times may be reasonably adjusted with reasonable notice to meet operational requirements.

The role requires regular travel across the property portfolio and occasional travel to St James's Place, London, and other locations as required.

The Role

The Property Department is responsible for the facilities management and maintenance of the historic, residential and commercial properties belonging to the Rothschild Foundation and National Trust, including Waddesdon Manor, The Stables, Windmill Hill, the Five Arrows Hotel, The Bow, The Dairy, commercial and residential properties and various other smaller outbuildings, staff houses and general infrastructure.

The department is led by the Head of Property & Facilities Management, supported by the Facilities & Maintenance Manager, Residential & Commercial Property Manager and a team of skilled trade technicians, general facilities & maintenance operatives, grounds assistants and administrative and data support staff.

The Residential & Commercial Property Manager is responsible for the effective management, performance and development of the Rothschild Foundation's residential and commercial property portfolio, working within the strategic direction set by the Head of Property & Facilities Management.

What you will do

The role is responsible for maintaining high standards of landlord and property management, supporting optimal occupancy and rental income, ensuring appropriate legal and regulatory compliance, and providing a professional and responsive service to tenants and internal stakeholders.

The postholder line manages the Lettings Administrator and works closely with the Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance and HR to ensure the effective management of the portfolio.

Key Responsibilities include but are not limited to:

Portfolio Management & Strategy

• Work with the Head of Property & Facilities Management to develop and deliver the long-term strategy for the residential and commercial property portfolio.
• Manage the day-to-day performance of the residential and commercial portfolio, ensuring properties are managed effectively, professionally and in accordance with organisational objectives.
• Maintain oversight of occupancy, voids, rental performance and emerging portfolio risks, providing regular information and recommendations to the Head of Property & Facilities Management.
• Identify opportunities to improve the performance, condition, use and value of the portfolio and make recommendations for investment or improvement.
• Support property acquisitions, disposals, lease renewals and other portfolio changes as required, working with appropriate professional advisers.
• Prepare and contribute to relevant budgets, forecasts and longer-term property plans and monitor expenditure and income against agreed targets.

Residential Lettings & Tenancy Management

• Provide management oversight of the full residential lettings and tenancy lifecycle, ensuring properties are marketed, let and managed efficiently and in accordance with organisational policy and legal requirements.
• Line manage the Lettings Administrator, providing clear direction, regular one-to-one meetings, performance management, development support and appropriate oversight of workload and priorities.
• Ensure appropriate processes are in place for marketing, viewings, referencing, tenancy documentation, inventories, rent reviews, renewals, tenancy changes and check-out arrangements.
• Review recommendations relating to prospective tenants, rental values and tenancy arrangements and approve or escalate decisions in accordance with delegated authority.
• Maintain oversight of rent collection and arrears, working closely with Finance and ensuring concerns are identified and escalated promptly.
• Ensure tenant queries, complaints and tenancy-management matters are handled promptly, professionally and consistently.
• Maintain appropriate oversight of void properties and coordinate with Facilities & Maintenance colleagues to agree required works and support timely re-letting.

Staff Accommodation

• Provide property-management oversight of the organisation's staff accommodation portfolio, working closely with the Director of People and HR Department.
• Ensure the Lettings Administrator provides effective administration of staff accommodation, including Manor flats, National Trust Key Representative housing, Pathways Programme accommodation and other short-term or emergency accommodation.
• Ensure property, landlord, occupancy and compliance requirements relating to staff accommodation are appropriately managed.
• Work with the Director of People and/or Head of Property & Facilities Management on staff accommodation matters, recognising that employment-related eligibility, approvals, rental concessions and associated policy decisions sit outside the Lettings Administrator role and are determined in accordance with organisational policy.

Commercial Property Management

• Manage the day-to-day administration and performance of the commercial property portfolio, maintaining appropriate records of leases, licences, rent reviews, renewals and other key dates.
• Build and maintain effective relationships with commercial tenants and occupiers and act as a key point of contact for property-management matters.
• Coordinate lease events, rent reviews and other commercial property matters with external agents, valuers, solicitors and other professional advisers as required.
• Monitor rental performance, arrears, lease compliance and emerging risks and make recommendations to the Head of Property & Facilities Management.
• Support the effective management of commercial properties including the Five Arrows Hotel and The Bow where relevant to the landlord/property-management responsibilities of the Foundation.

Property Maintenance & Condition

• Work in close partnership with the Facilities & Maintenance Manager to agree priorities, capacity and workflows for planned and reactive works across the residential and commercial portfolio, balancing property and tenant requirements with available Facilities & Maintenance resources and wider departmental priorities.
• Agree appropriate timescales for works with the Facilities & Maintenance Manager before commitments are made to tenants or other stakeholders, and ensure priorities are reviewed where operational demands or available capacity change.
• Provide the Facilities & Maintenance Manager with relevant property, tenancy and access information to support effective planning and allocation of work.
• Maintain appropriate oversight of outstanding residential and commercial property works, working with the Facilities & Maintenance Manager and Facilities & Maintenance Administrator to ensure progress is communicated effectively to tenants and other stakeholders.
• Monitor property condition and identify emerging repair, investment or compliance requirements, escalating significant issues to the Head of Property & Facilities Management.
• Support property inspections, condition reviews and programmes of improvement as required.
• Escalate competing priorities, significant capacity constraints or unresolved issues to the Head of Property & Facilities Management where agreement cannot reasonably be reached.

Compliance & Risk

• Ensure the residential and commercial portfolio is managed in accordance with applicable landlord, property, housing and tenancy legislation and regulatory requirements.
• Maintain oversight of relevant property and tenancy compliance records, working closely with the Property & Systems Data Lead and Facilities & Maintenance colleagues to ensure information is accurate and up to date.
• Ensure appropriate processes are maintained for statutory and landlord requirements, including relevant safety certification, tenancy documentation, deposit and occupancy requirements where applicable.
• Keep abreast of changes in residential and commercial property legislation and good practice and advise the Head of Property & Facilities Management on implications for the portfolio.
• Identify, assess and escalate property-management risks and support the implementation of appropriate controls and mitigations.
• Work with the Facilities & Maintenance Manager and Health & Safety Manager to ensure responsibilities for property compliance, maintenance compliance and health and safety are clearly coordinated.

Stakeholder & Professional Relationships

• Develop and maintain positive and professional relationships with residential and commercial tenants, prospective tenants and occupiers.
• Work collaboratively with the Head of Property & Facilities Management, Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance, HR and other internal stakeholders.
• Build and maintain effective relationships with external agents, valuers, solicitors, local authorities, contractors and other professional advisers.
• Represent the Rothschild Foundation professionally in property-management discussions and negotiations within the authority delegated to the role.
• Prepare reports, updates and property information for the Head of Property & Facilities Management and other stakeholders as required.
• Undertake occasional travel to St James's Place, London, and other locations as required in connection with the responsibilities of the role.

You will be a great fit if:

You’re a confident communicator and supportive manager who uses their judgement to identify risks and know when to seek advice or escalate issues. You’re an experienced residential property professional who enjoys managing lettings and tenancies, and navigating property legislation and compliance with confidence. You’re commercially minded and organised, with a good understanding of property maintenance, budgets and rental performance.

Your areas of knowledge and expertise that matter for this role: 

Essential

• Demonstrable experience of residential property management and the management of lettings and tenancies.
• Strong working knowledge of residential landlord and tenancy requirements and relevant property legislation.
• Experience of managing a varied property workload, including tenant relationships, rent reviews, compliance and property-management processes.
• Experience of supervising or line managing others.
• Good understanding of property maintenance and experience of working collaboratively with maintenance or facilities professionals to prioritise and coordinate works.
• Strong financial and commercial awareness, including the ability to monitor rental performance, budgets and value for money.
• Excellent organisational skills and the ability to manage competing priorities, deadlines and a varied workload.
• Strong written and verbal communication skills and the ability to build effective relationships with tenants, colleagues, contractors and professional advisers.
• Good judgement and the ability to identify risk, make recommendations and escalate matters appropriately.
• Strong IT skills and confidence using property-management systems and standard business applications.
• A full UK driving licence is essential.

Desirable

• Experience of commercial property management, including leases, licences, rent reviews and lease events.
• Experience of managing a mixed residential and commercial property portfolio.
• Experience within a rural estate, heritage, charity or similarly complex multi-use environment.
• A relevant professional property qualification or membership, for example ARLA Propertymark, RICS or equivalent.
• Experience of staff, tied or other employer-provided accommodation.
• Experience of working with historic or listed properties.

Please note the desired qualifactions required for the role: Specialist Community Public Health Nurse (health visitor or Family Nurse) or Midwife,
Nurse or Paediatric Nurse with community experience.

1. Proactively engage and work in partnership with professionals and organisation working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.

2. Design and deliver training.

3. Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way.

4. Create and assist with development of information resources.

5. Manage and supervise the Support and Training Officer and Training Development Officer.

Proactively engage and work in partnership with professionals and organisations working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.

•To build relationships with health and childcare professionals working with families and babies vulnerable to sudden infant death in order to reach and engage those families with advice and support.

•To proactively build and maintain partnerships with relevant organisations particularly those who work with vulnerable families to co-produce and collaborate in developing resources and programmes to reduce infant mortality.

•To build relationships with local professionals in order to support local campaigns to reduce SIDS deaths, sleep related accidents and infections in babies.

•To ensure the Lullaby Trust’s work reflects the public health agenda across England, Wales and Northern Ireland.

•To work with the Policy and Research Manager reviewing external health and social documents/policy.

Design and deliver training

•To be lead the Training Team Working Group and chair meetings.

•To lead and work to deliver the training strategy by creating and promoting evidence-based online training packages aligned with public health priorities to a range of professionals working with families and babies vulnerable to sudden infant death which enables confidence to have meaningful conversations with families. 

•Plan, develop and record online webinars and presentations for families and babies vulnerable to sudden infant death and on bereavement support in line with the Training Strategy

•Use national and local data to create and deliver training packages which is responsive to need, SUDI and safeguarding reports and investigations and CDOP themes.

•To meet and liaise with outside organisations to deliver showcase training packages.

•To ensure training is evaluated and adapted/developed

•To work with engagement team to ensure training is promoted.

Create and assist with development of online and printed information resources particularly aimed at those vulnerable to sudden infant death.  

•Assist with checking accuracy of safer sleep info posts on social media and -participating in Q&As.

•Create resources specifically aimed at families and babies vulnerable to sudden infant death.

•Develop resources and tools for professionals working with families to have meaningful conversations and support safer sleep messaging.

•Develop resources for professionals that translate evidence and research into good standards of practice.

•Review and update website text and social media messages on safer sleep in conjunction with the engagement team.

Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way

•Manage the cover and answer information enquiries including helpline and online, on safer sleep responding within the set guidelines and KPIs for the department.

•Manage and facilitate the Young Parent Panel and New Families Panel in collaboration with other specialist organisations and charities; keeping in contact, recruiting new members, arranging meetings, focus groups and user testing and feedback on resources and activities.

•To be a representative for media work promoting safer sleep advice, including radio, tv, pre-recorded and live media.

•Work with other teams to reach more families including on projects focussing on high risk groups and under-represented families.

•Ensure any safeguarding concerns are actioned in accordance with the organisation’s Safeguarding Policy.

To manage and supervise the Support and Training Officer and the Training Development Officer

•To supervise and set priorities for the Support and Training Officer, following Lullaby Trust processes.

•To provide regular support and supervision to the Support and Training Officer.

•To attend regular meetings of the Lullaby Trust Management Team.

•Deputise for Support and Information Team when needed.

Any other work which relates to the Lullaby Trust’s strategic objectives

•To participate in training and events with colleagues on a regular basis.

•To work with the relevant departments in the organisation to deliver and implement the organisations strategy

•To keep abreast of external research on SIDS and related fields.

•Maintain knowledge of developments within health service provision and family social care to identify opportunities for improving support for families.

Harris Hill is delighted to be supporting a leading animal welfare organisation in the search for an Innovation Strategy Manager to join its Innovation Team.

£51,313 per annum | Permanent | 35 hours per week
Battersea, London | Hybrid – 50% office-based

As Innovation Strategy Manager, you will help shape and deliver the organisation's innovation strategy, working across teams to identify challenges, generate insight and turn opportunities into practical action.

The role will focus on:

• Developing and evolving the organisation's innovation strategy.
• Identifying emerging trends, insights and opportunities and translating these into strategic recommendations.
• Bringing together user insight, data and external research to inform priorities.
• Helping identify and prioritise high-impact innovation opportunities.
• Supporting the development and management of an innovation pipeline.
• Helping successful innovations move from pilots into implementation and scale.
• Capturing learning from implementation and feeding this into future innovation activity.
• Building strong relationships across the organisation and with external partners.
• Working closely with Insight colleagues to ensure evidence informs decision-making.

You will bring:

• Strong strategic thinking, insight and synthesis skills.
• Experience framing problems and turning ambiguity into clear direction.
• A track record of translating strategy into actionable plans.
• Experience implementing new processes, tools or ways of working.
• Strong research and evidence-led decision-making skills.
• Excellent communication and influencing skills.
• Experience working collaboratively across teams and disciplines.
• Experience engaging external partners to bring new ideas and expertise.
• Knowledge of innovation approaches such as design thinking, experimentation and impact measurement.

This is an exciting opportunity to help a purpose-led organisation identify opportunities, test new ideas and develop innovative solutions that create greater impact for animals and the people who care for them.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.