Insight And Service Development Manager Jobs in Hammersmith, Greater London
Situated in the Programmes, Policy & Impact Directorate, and reporting into the Head of UK Programmes, the Programme Lead, Carer Poverty Alleviation is a new role linked to the development of a new major programme operating in England, Scotland, and Wales. The Carer Poverty Alleviation Programme is a new Carers Trust programme under our strategic goal that no carer is pushed into poverty or is financially disadvantaged by their caring role.
The Programme Lead role is the fulcrum for this new partnership programme, will be comfortable to lead within and outside of the organisation and in developing a new team to drive the programme to success. This role will excite you if you are an established programmes specialist who is energised by achieving social impact via meaningful delivery partnerships, which in this case are local carer organisations (Carers Trust Network Partners).
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
Summary of Role:
Join Muslim Aid as the Director of Operations to steer our strategic alignment and operational excellence across global initiatives. Reporting directly to the CEO and collaborating with senior directors, you will play a crucial role in overseeing our International Programmes, Income Generation and Marketing departments. This position is based in London and is a vital part of our mission to deliver impactful, efficient, and accountable operations worldwide.
About the Role:
- Work alongside the CEO and senior leadership to craft and execute strategic plans, ensuring it aligns with our broader goals.
- Prepare and present comprehensive operational reports at board meetings and committee meetings throughout the year, offering strategic insights and recommendations.
- Oversee the management of the Head of International Programmes and Head of Income Generation and Marketing, ensuring strategies and operations align with overall goals of Muslim Aid.
- Oversee the operational budget, guaranteeing resources are distributed with efficiency and effectiveness to uphold strategic priorities.
- Ensure compliance with all legal, regulatory, and funding requirements, maintaining high standards of accountability.
- Ensure operational efficiency and effectiveness across all programmatic and departmental activities, implementing good practices and seeking opportunities for innovation and improvement.
About You:
- Proven experience in a leadership role within the non-profit sector, preferably in an international context.
- Experience in overseeing programmatic and income generation activities, demonstrating the ability to integrate these functions effectively.
- Proven experience in successfully raising funds from diverse income streams such as grants, donations, sponsorships, events, and partnerships.
- Experience in managing diverse teams and complex projects across multiple countries and contexts.
- Proven experience in change management and driving organisational development initiatives.
- Proven financial management skills, including budgeting, forecasting, and reporting.
Why You Should Apply:
Seize the opportunity to make a significant impact on the world with Muslim Aid. As our Director of Operations, you will not only lead key strategic initiatives but also inspire a team dedicated to operational excellence and global humanitarian efforts. This role is your chance to leverage your leadership and strategic skills in an environment that values innovation and commitment to community service. Join us to be at the forefront of change, empowering communities and making a real difference in the lives of those who need it most. Together, we can achieve remarkable things and create a legacy of compassion and integrity.
Benefits you will enjoy if you work for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working (working in office 2 days a week)
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Contract: Permanent, full time, 35 hours per week
Salary: £42,000 - £45,000
Location: Remote
Closing date: Sunday 26 May 2024
We’re recruiting a Fundraising Resource Manager (High Value). This is a new role to take the lead and manage the operations and resource required to make Blue Cross high-value fundraising thrive!
More about the role
You will be joining our Philanthropy Team that's responsible for managing relationships with, and securing donations from, mid and major value individuals and trusts & foundations. The team has recently transitioned to a new team structure with a new set of ambitions and plans, and more formalised support across the organisation, at all levels, to enable the team to deliver.
As part of these changes, a new role of Fundraising Resource Manager (High Value) has been created, to lead on the operation and resource requirements of high value at Blue Cross, including:
- leading on the development of fundraising opportunities and propositions, including the management of funding opportunity information and case for support resource
- overseeing the delivery of high-quality prospect research and driving pipeline performance through delivery of prospecting plans and lead generation
- providing insight and performance information to help inform strategy, including the management of CRM, financial, and KPI reporting requirements
- operational delivery of team processes and the events and stewardship programme to support effect donor engagement
- management of a Fundraising Resource Officer, building an effective fundraising resource team for the future
This is an exciting time to join Blue Cross as we embark on a refreshed organisation strategy from 2024- 2026, with high value playing a key part in driving forward our strategic priorities.
The Fundraising Resource Manager (High Value) role is integral to the delivery of effective fundraising at Blue Cross, and as such is a great opportunity for someone who wants to shape something new and have a tangible impact within the charity, and for the pets and people we help!
About you
You will have experience supporting high-value fundraising teams and a curiosity for, as well as a passion for, high-value and relationship-based fundraising. Your approach is bold and brave, and you think creatively about identifying opportunities.
As a strategic thinker, you will be confident taking the lead on the operational requirements of a team, with efficiency and effectiveness at the core of your approach.
You will naturally be able to solve problems through creative thinking; you will know how to demonstrate data and insight analysis and prospect research to direct the performance of a successful major gift fundraising or business intelligence team.
You will understand the importance of adhering to industry legislation, and work with a high degree of professionalism, confidentiality, and discretion.
Your can-do attitude will unlock valuable opportunity for the team you support!
Knowledge, skills, and experience
Experience in some or all of the below:
- funding opportunity portfolio planning and management
- developing supporter orientated propositions and Cases for Support
- identifying and researching high level major gift prospects in support of the successful solicitation of 5 and 6 figure gifts
- developing and maintaining processes for prospect identification, qualification, research, and tracking
- information management and interrogating and analysing data, to draw meaningful insights that support strong fundraising performance
- designing and producing a range of reports, ideally from a CRM as well as offline, to support and drive performance
- improving processes to achieve financial and non-financial objectives
- management of stewardship products/programmes and/or events
- supporting high-value fundraising teams
- line management
- liaising and working collaboratively with internal stakeholders at all levels
- comprehensive understanding of managing personal data in accordance with GDPR, data protection legislation and fundraising ethics
- ability to demonstrate, understanding and apply our Blue Cross values.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
In other organisations, this job title may also be called “High Value/Major Giving Support Manager” “High Value/Major Giving Operations Manager“ “High Value/Major Donor Fundraising Specialist”, “Fundraising Development Manager”
How to apply
Click the apply button and complete the online application process before the closing date Sunday 26 May 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and Personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch with the Blue Cross team via our website.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
The client requests no contact from agencies or media sales.
Celebrity & Influencer Relations Manager
Part-time 28 hours (flexibility 21 – 28 hours) – Permanent – (Hybrid)
Closing Date: 29/05/2024
Interview Date: TBC
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years (pro-rata for part-time)
- Hybrid, Flexible working
- Cycle to work scheme
- Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,700 employees and over 29500 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.
Job Summary
Working with communications and fundraising colleagues, the Celebrity & Influencer Relations Manager will attract, engage and develop new and existing relationships with high profile individuals to enhance our external brand and create and share compelling stories about St John and our work.
Required Knowledge, Skills & Experience
- Significant experience of working closely with high-profile individuals and talent managers to deliver meaningful engagement.
- Previous experience of successfully creating and executing a strategy for enhancing a brand through engaging celebrities and high-profile individuals
- Experience of utilising audience insight and landscape awareness to identify suitable celebrities/influencers to enhance our brand development.
- Experience of working within the not-for-profit sector
- A collaborative, creative style with excellent written and verbal communication skills
About the Role
- Lead the implementation of a celebrity strategy and engagement plan to establish, cultivate, and maintain strong relationships with high profile individuals
- Work with the Brand & Communications and Fundraising teams to proactively identify and grow relationships with talent that broadens our reach as a charity
- Develop creative concepts which can be used to engage celebrities and amplify their involvement across multiple channels and platforms. Draft briefing notes for celebrities, quotes and press releases about their activity.
- Review existing relationships with high profile supporters and assess where there are opportunities to leverage these relationships to help deliver St John strategic messages.
- Develop and participate in a network of counterparts at other charities to maintain a focus on continual improvement and innovation within this field in relation to high profile supporters and upskill St John People to spot opportunities for celebrity engagement.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here:Click here
For all other candidates, or St John Ambulance volunteers wishing to apply please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
About Salix
We’re Salix Finance, but we’re not a bank.
Our mission is to enable, and inspire, public sector organisations to move towards net zero. We deliver government funding schemes to support councils, schools, housing associations, hospitals and universities boost their energy efficiency, reduce their impact on the environment, save money and to remove more households from fuel poverty.
As well as managing the funding schemes, we provide professional advice, expertise, and support to grant recipients throughout all stages of their projects. We also offer insight, intelligence, and influence by sharing knowledge and lessons learned from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever since. We now employ 200 people. We are committed and passionate about supporting governments to reach their ambitious net zero targets. We are proud and excited to be on the journey with them.
The Role
This role will support the Financial Controller to deliver a high-quality payments and cash management service. The role of the Cash and Payments Manager is to oversee the Operational Finance team (3 people) and be responsible for managing, monitoring, and reporting on all cash transactions. You will manage cash management systems and processes, recommending and implementing any improvements to current processes and controls.
You will review and approve bi-weekly supplier/expenses payment runs ensuring that there is sufficient cash available and review, sample check and provide second stage approval for payment run files on the banking systems to ensure accurate payments.
The postholder will have strong leadership skills, a positive attitude and will take pride in getting a job done to the highest standards. You will have the personal motivation to work in a fast-paced environment and be responsive to changing demands.
What you will need to succeed
- A strong background in transactional finance – particularly accounts payable
- Experience of managing a small team
- Experience of process improvement
What Salix can offer you?
- The chance to join an organisation at the forefront of decarbonising the public sector.
- £45,000-£50,000pa dependent on experience.
- 28 days annual leave (plus bank holidays) and up to 3 additional days during the Christmas period
- Hybrid working – 1 day a week in the London
- Contributory pension scheme (we will match up to 10% of your contribution)
Spitalfields Crypt Trust: Deputy Director of Services
A new and exciting opportunity to join this amazing East London charity embedded in the local community, providing practical help, support and training to people affected by homelessness or suffering from addiction. The post holder will be at the heart of managing, shaping, and developing SCT’s services, including all aspects of our Therapeutic Programmes, Supported Housing Team, Training and Development, Housing First provision, and emerging women’s and community-based services.
Salary: £40,777 - £48,984
Benefits: 25 days annual leave (increases with length of service), plus bank holidays, 5% employer contribution pension, generous sick leave provision, BUPA Employee Assistance Programme and Health Insurance cash plan (up to £600 pa towards medical costs), season ticket loan, cycle to work scheme
Hours: 35 hours per week
Applicants are invited to submit their CV and a covering letter outlining their suitability and reasons for their interest in the role.
Closing date: 9th June 2024
Full job description available on the website
The client requests no contact from agencies or media sales.
Exciting opportunity to lead a significant legacy and in memory programme and manage a team of two.
Sue Ryder’s specialist teams are there when it matters, from caring for those with a terminal illness to helping others manage their grief. They provide expert care to people at the end of their lives whatever their health needs and do this from their seven specialist centres and in people’s homes. They also offer bereavement support nationally as well as campaign for change so that everyone who is approaching the end of their life or grieving has access to the right support, at the right time.
This is an exciting and integral role at Sue Ryder who are seeking an experienced legacy and in memory fundraiser to lead a programme that brings in c£7.5-8million a year. You will develop and implement an innovative fundraising strategy that is focused on sustainable growth and providing exceptional stewardship.
Legacy and in memory giving are both priority income streams for the charity; you will work across the charity to inspire and empower colleagues to promote these income streams among supporters, service users and their loved ones.
There are some exciting projects and campaigns on the horizon to get involved with, including a big campaign in the autumn and working with a brand agency to review their fundraising proposition.
About the role
As Senior Legacy and In Memory Manager, you will:
- be responsible for legacy and in memory income of between £7.5-8million a year;
- lead and manage the development, delivery and implementation of the legacy and in memory giving strategy to deliver sustainable long-term growth;
- oversee the legacy and in memory portfolio, ensuring excellent stewardship and communications to current and prospective donors;
- plan and deliver innovative marketing campaigns across a variety of channels;
- prepare robust reports for SMT/Trustees, analysing and sharing data insight;
- keep abreast of the latest trends and innovations in legacy and in memory giving;
- provide management to a team of two – Legacy and In Memory Manager and Legacy and In Memory Executive.
About you
Ideal skills and experience:
- Demonstrable experience of legacy and in memory fundraising with a track record of delivering innovative marketing campaigns to grow income.
- Experience and understanding of various acquisition channels including telemarketing, email marketing, social media, and direct mail.
- A solid understanding of the legacy administration process and ILM standards.
- Exceptional interpersonal skills, and able to influence and collaborate with a wide range of stakeholders.
- Proven ability to facilitate cross-team working and build effective internal working relationships.
- Ability to lead, motivate and develop a team.
Employee benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- EAP support scheme.
- Staff discount with thousands of retailers.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Season ticket loan.
- Online wellbeing centre.
- Free Will writing service.
- Structured induction programme, and learning and development opportunities.
Expert recruitment for fundraisers and charities.
Job title: Head of Development, The Social Change Nest
Location: Hybrid/attendance at Kings Cross office, London 2days/week minimum
Reporting To: CEO
Contract: Full time, permanent
Salary: £40,000-£50,000
Date Closes: Friday 31st May
Role Purpose:
This is a great opportunity to make a significant impact on hundreds of civil society, social movements and community groups around the world, driving funding to where it is needed most. The Head of Development will join the central team, reporting to the CEO and will be responsible for forging relationships with funders, as well as identifying opportunities to engage with local community groups.
They will share the Social Change Nest’s ambitions to transform funding for grass roots organisations and coalitions by reimagining fundraising, removing structural barriers and encouraging institutional funders to support community interests. They will oversee the Marketing, Communications & Development Assistant and one other team member and will collaborate with Risk, Compliance and the Innovation Managers. This is a busy and exhilarating role with opportunity to grow and develop. We are planning to increase the size of the team over the next year.
About The Social Change Nest
At The Social Change Nest, we’re radically transforming the funding landscape. We nurture grassroots groups and enable funders to support frontline social action by offering fiscal hosting, grant management, grant distribution and fund management services. We currently support over 500 community groups across the UK and abroad addressing climate to housing, wellbeing and animal rights. We are pioneering fiscal hosting in the UK and have distributed grants to groups that otherwise would not have had access to the opportunity. Since our inception we have ensured over £23m has got safely into the hands that need it.
We have a 5 year strategy for scaling, innovating and supporting more civil society both in the UK and abroad. Over the next 12 months we are aiming to raise a significant capital investment, secure our income streams, launch 2 new game changing products and expand into Europe.
The Social Change Nest is part of the Social Change Group. As a group we have been certified as a BCorp business, Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years. Underpinned by our values of collaboration, curiosity, courage, and creativity we believe relationships are the glue that holds us all together and we are proud of our culture.
You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be a curious soul about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.
Key Responsibilities:
- Build strong rapport with clients and community groups to ensure effective implementation of our strategy, supporting the team responsible for project delivery.
- Identify and secure new funding opportunities with clients, creating tailored proposals to appeal to funder appetite and needs.
- Oversee and contribute to external communications and marketing campaigns.
- Oversee the business development pipeline, ensuring its effectiveness and alignment with our strategic goals.
- Deliver high-quality bid proposals and pitch documents to support business growth.
- Develop and implement client management and engagement strategies, including our philanthropic networks, enhancing operational relationships and value.
- Grow new strategic partnerships with civil society and local community groups and identify their funding requirements, ensuring optimum communication with those grass roots groups.
- Analyse and present HubSpot data to inform strategic decisions and refine our offering.
- Manage budgeting processes and prepare essential documentation for pitches and contracts.
- Be an ambassador for the Social Change Nest, representing the business at industry conferences, events and workshops and grow strategic partnerships.
- Champion the maintenance and improvement of our CRM system, ensuring accuracy and efficiency.
- Line manage 2 team members; Marketing, Communications & Development Assistant and one other
Skills and Experience:
Essential:
- 4-5 years in a business development, sales or client facing role.
- Proven business development expertise with a track record of winning new business and able to apply these skills to enhance our business development strategies.
- Able to use your knowledge and skills to identify and seize opportunities for growth through partnerships, projects and clients.
- A solid understanding of the philanthropic and grant-making sectors in order to enrich our strategies and client interactions.
- Numerate and adept at analysing data to derive insights that guide business planning and strategy.
- Outstanding customer service skills, both proactive and reactive. Your reliability, trustworthiness, and ability to respond to our clients’ needs set you apart.
- Excellent pitch and bid-writing skills with an ability to craft compelling proposals that resonate with our target audience, including design and pricing.
- Capable of anticipating and evaluating the potential risks and returns of projects and able to assess risk as part of the process.
- Experience of managing complex work strands and coordinating across different teams demonstrating your leadership skills and strategic awareness.
- Excellent interpersonal skills and a confident communicator. You excel in bringing people together to achieve shared objectives.
- An advocate of Diversity, Equity, and Inclusion.
Desirable:
- A good understanding of the philanthropic and grant-making sectors in the UK, Europe and the USA
- Experience of accessing responsible finance opportunities for charities or social enterprises
- A demonstrable commitment to serving under represented groups in the UK or abroad.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are a charity that manages Whiteley Village retirement community, founded over a hundred years ago in Walton on Thames, Surrey, and the Village located in 225 acres of beautiful grounds and is a very special place to live and work.
About the role:
As the Trusts and Foundations Fundraiser you will use your core knowledge and skill to reflect on strategy, relationship building and leading our charitable profile and income streams.
You will develop and influence strategy formation with supporters and other stakeholders to identify and actively seek out and engage trusts, foundations, and other funders by writing compelling and comprehensive funding bids, presentations, and applications.
You will work collaboratively with Senior Management Team to enhance stewardship to enable creative, effective, and appropriate activities to promote the development of sustainable engagement with supporters.
About you:
You will have demonstrable knowledge and experience of trusts and grants fundraising in a complex organisation as well as experience of prospecting, writing, and managing the application process. Ability to develop relationships with a broad range of stakeholders is vital.
In this role you will need excellent communication and IT skills together with demonstrable ability to plan, prioritise and work proactively. Understanding of the health/housing sector would be advantageous.
What we offer:
34 days annual leave (including Bank holidays), excellent working environment, great learning & development opportunities, life assurance, pension, employee assistance programme, Blue Light Card, and free parking.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Team Leader
Closing date for applications 23:59 hours on 4th June 2024
Salary c £35,000 per annum
To apply visit our website to download our recruitment pack with full application instructions
Successful candidates must demonstrate their ability to:
- Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
- Encourage and support user involvement and private tenants’ voice generally in our service development
- Represent Safer Renting to and manage relationships with an agreed group of local authorities
The client requests no contact from agencies or media sales.
Purpose of the role:
The purpose of this role is to manage and deliver an effective email CRM programme for ZSL and its Zoos (London Zoo and Whipsnade Zoo) across the broad range of audience groups (zoo visitors, donors, members, experience bookers, etc.). The aim is to continuously grow customer acquisition, engagement, value and loyalty as part of an overarching Supporter Journey that has the customer experience at its heart.
Your key responsibilities:
- Design and build on-brand email marketing campaigns from end to end. Including copywriting, building emails on Dotdigital, sending campaigns and manage A/B and MVP testing strategy to ensure continuous optimisation of email campaigns.
- Own the overall email campaign plan and delivery, working with audience owners across ZSL to manage email communications, providing guidance and best practice.
- Analyse and segment customer data and maximise this data to deliver effective targeted activity, managing the quality and frequency of messaging. Use this insight to identify opportunities for up-selling or cross-selling programmes.
- Develop and deliver customer data acquisition strategies and ensure all activity is GDPR compliant.
- Work with the Membership Marketing Manager to fully develop, deliver and manage an effective CRM programme for ZSL to build (automated) supporter journeys along the customer lifecycle, driving loyalty and growing the value of each customer and ROI from CRM activity.
- Work with the Digital Marketing Executive to track and analyse campaign results (engagement, conversion rates, web analytics, ROI) to produce regular reports on campaign performance, and continuously implement improvements based on findings.
- Develop strong working relationships with our Ticketing and Systems teams to understand and use Tessitura, our membership and donations CRM platform as well as ticketing and experiences data from SEE Tickets.
- Manage ZSL’s email service platform (currently Dotdigital) including being responsible for managing and maintaining the data within it to ensure that all customer data and communication is GDPR complaint, management of the ESP budget and management of the relationship with the ESP supplier.
ABOUT YOU
Your experience:
- Email CRM programme management expertise
- Consumer marketing communications experience and management of a customer database essential
- Experience with Dotdigital highly desirable
- Working knowledge of HTML desirable
- Experience with CRM platform Tessitura desirable
Your skills and knowledge:
- Strong project management skills and ability to co-ordinate multiple projects and stakeholders and manage competing priorities
- Excellent working knowledge of email service provider platforms, including knowledge of establishing automated programmes
- Experience in content development, including copywriting
- Experience in manipulating customer data with a high attention to detail
- Proven knowledge of the General Data Protection Regulation
- Good analytical and problem-solving skills with strong commercial focus
- Excellent interpersonal, communication and influencing skills
- Excellent Microsoft Excel skills
This post can operate on an agile/blended working model. We’re currently meeting as a team at the office (Regent’s Park) once per week, working from home for the rest of the week. Occasional travel to Whipsnade Zoo will also be required.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
ABOUT US
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.
The client requests no contact from agencies or media sales.
To lead our thriving mental health programmes and help transform London’s mental health landscape.
We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey. We have been successfully changing lives for almost 30 years by applying innovative evidence-based approaches to employment support. As we continue to grow and secure key contracts, we are looking for a strategic and visionary leader to take on the pivotal role of Director of Employment Services.
Your potential impact on London’s mental health landscape will be huge; especially at a time when the support needs for people with mental health problems are high and on the political agenda.
We believe this is one of the premier roles in the London mental health and employment sector.
Your role will be to:
· Strategically grow and enhance our employment support services, nurturing a culture of innovation whilst ensuring operational excellence and continuous improvement.
· Drive strong performance in meeting commissioner-led targets and exceeding expectations.
· Lead a wider team of 80+ dedicated staff across multiple sites to achieve stellar outcomes.
· Build partnerships with health providers, employers and commissioners to broaden reach and impact.
· Promote our impact externally to drive recognition and maintain our outstanding reputation.
· Implement robust governance, quality assurance (e.g. IPS) and safeguarding measures.
· Monitor budgets and identify efficiencies.
· Recruit, develop and get the best from your people whilst maintaining a culture of positivity and teamwork.
THE OFFER
In return, we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working culture to support our own employee’s wellbeing.
Responsible to: Chief Executive
Salary: £55,000 - £65,000 (depending on experience)
Location: Aldgate and outreach London
Full-time, 39 hours
KEY RESPONSIBILITIES
· Lead a large staff team across London to achieve and exceed programme performance targets and operational standards.
· Oversee core services including IPS in Primary Care, IPS in SMI and Employment Advisors in Talking Therapies, ensuring all contractual obligations are met.
· Line management of currently 4 Service Leads.
· Champion a person-centered, outcomes-focused culture of excellence and innovation.
· Ensure services meet quality assurance standards including high IPS fidelity.
· Monitor and evaluate team/individual performance, taking action to address issues.
· Develop and maintain strategic partnerships and relationships with commissioners, health providers, employers.
· Contribute to the delivery of Twining and Hestia’s strategic plans, by working in partnership with other departments and directorates, external organisations, and commissioners.
· Proactively scan the environment for gaps and opportunities to create new interventions to underpin recovery through employment for people experiencing complex needs.
· Collaborate closely with Business Development in tendering for new services and in the retention of existing services.
· Achieve results within agreed budgets and identify efficiencies.
· Prepare and distribute reports as required.
· Promote Twining’s employment services and successes through effective internal and external communications.
· Recruit, train, develop and performance manage high caliber staff.
· Ensure compliance with health and safety responsibilities, legislation, regulations and policies.
· Work flexibly within the Senior Leadership Team and maintain professional knowledge and development.
· Perform other duties as required.
PERSON SPECIFICATION
Essential (E), Desirable (D)
Knowledge and Experience
· Knowledge of employment services and mental health systems. (E)
· Proven experience managing complex mental health and/or employment programmes. (E)
· 7+ years’ experience leading and managing services in the mental health or employment sector (E)
· Recruitment, training, development experience. (E)
· Track record in successful people management and supervision (E)
· Experience of ensuring effective safeguarding in operations (E)
Skills and Abilities
· Strong project management and planning skills (E)
· Identifies and manages risks appropriately (E)
· Embraces technology to improve effectiveness (E)
· Responds positively to changing priorities (E)
· Budget management and financial skills (E)
· Inspires, motivates, and guides team towards excellence (E)
· Skilled coach and developer of others (E)
· Facilitates productive teamwork and collaboration (E)
· Confident public speaker and presenter (E)
· Strong report writing and marketing skills (E)
· Persuasive influencer and negotiator (E)
· Analyses data, identifies insights and trends (E)
· Demonstrates initiative and resourcefulness (E)
· Sets high standards and meets deadlines (E)
Qualifications
· Relevant degree/professional qualification (D)
· Member of appropriate professional body (D)
· Experience of leading a large IPS (Individual Placement & Supprt) operation (D)
Attributes
· Passionate commitment to Twining’s mission, vision, values (E)
· Dedication to promoting mental health and meaningful employment (E)
· Champions equality, diversity and inclusion (E)
TO APPLY
If you share our passion for mental health and have the drive and desire to make a real difference to Londoner’s lives in one of the capital's most impactful mental health employment support providers, we want to hear from you!
Please email us with:
· an up-to-date and tailored copy of your CV.
· a covering letter detailing how you meet the needs of the role. Where possible, please provide clear examples to demonstrate your experience. We will not accept generic cover letters.
The deadline for applications is: 5pm Monday 27th May 2024
For an informal discussion about the role, please see full job description.
This job description is subject to change depending on the needs of the service.
The client requests no contact from agencies or media sales.
These two new posts will be responsible for supporting the successful initiation, deployment and development of our early intervention and prevention service for autistic and neurodiverse young people and their families across the whole charity.
Key Accountabilities
To work with all the charity’s projects with a focus on providing support to Autistic and Neurodiverse children and young people so that:
a) the local community significantly benefits from a new specialised and responsive frontline service offering high quality advice and intervention
b) you enhance local resources that better wraparound the needs of the autistic community
c) you help build a sustainable model of delivery that directly addresses Autism
Why work for us?
We are a team of creative, committed colleagues dedicated to improving emotional health and challenging social injustice wherever & whenever we can and with whatever resources we have to hand.
The client requests no contact from agencies or media sales.
Team Leader
Closing date for applications 23:59 hours on 4th June 2024
Salary c £35,000 per annum
To apply visit our website to download a recruitment pack for full instructions
Successful candidates must demonstrate their ability to:
- Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
- Encourage and support user involvement and private tenants’ voice generally in our service development
- Represent Safer Renting to and manage relationships with an agreed group of local authorities
The client requests no contact from agencies or media sales.
Family Futures is seeking an Independent Person to play a pivotal role in ensuring the excellence of our adoption services.
Family Futures is a not for profit, voluntary adoption agency, independent fostering agency and therapy centre nestled in the heart of Finsbury Park, North London. Recognised as ‘Outstanding’ by Ofsted in 2022 for the fourth consecutive time, we specialise in providing assessment and treatment services for children who are traumatised or have attachment difficulties, alongside support for adoptive parents, special guardians, kinship carers and foster carers.
What you’ll do
As our Independent Person, you will be tasked with assessing adherence to national standards, legislation, and best practices through bi-annual inspections. Your insights will be invaluable in upholding the highest standards of service delivery.
Enjoy the flexibility of remote work with the ability to collaborate using tools like Microsoft Teams.
Why Family Futures?
- Make a real difference in the lives of children by ensuring safe and ethical adoption practices.
- Work independently with the support of a dedicated team.
We are looking for someone with:
- Strong knowledge of adoption legislation, national standards, and best practices.
- Experience conducting independent inspections and audits.
- Excellent analytical and problem-solving skills.
- The ability to work independently and manage your time effectively.
If you're passionate about child welfare and want to contribute to a rewarding cause, we encourage you to apply!
Please note: This role offers remote work with occasional in-office visits for inspection preparations.
The client requests no contact from agencies or media sales.