Internal auditor jobs in manchester, greater manchester
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Internal Audit
We’re looking for an enthusiastic and motivated individual to join the team as the internal auditor.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: SIT60 Head of Internal Audit
Location: Home-based. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £33,500 (FTE circa £51k) (inner London weighting £2,595 pro rata or outer London weighting £1,495 pro rata may be applied in accordance with where you live)
Hours: Part-time, 23 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 10 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 21 October 2025. Depending on the outcome a second interview may be arranged.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The role reports to the Associate Director of Legal and Governance, with an independent reporting line to the Chair of the Finance Committee.
The role will provide a comprehensive programme of internal audits into the activities of our charity and will report to our Finance Committee with recommendations for improvement. This is a crucial role in safeguarding the charity’s assets and reputation.
Key responsibilities will include:
- To establish effective and robust operational and strategic Internal Audit plans for the Charity and to report on progress of the plan
- To carry out the Internal Audits within the Internal Audit Plan, within the agreed timetable and budget shown in the Plan, to report on them, to present them to Board and Committee meetings and to monitor progress.
- To liaise with externally sourced providers of internal audit services in support of the role and for conducting internal audits into specialist areas of activity of the charity (such as IT arrangements).
- To maintain a strong working relationship with the Finance Committee, its Chair and the Chief Executive and to act as a Business Partner to all Executive Directors in relation to internal audit.
- To contribute to the Charity’s efforts to avoid fraud, including by advising on new policies and to lead on fraud investigations where appropriate
- To ensure a joined-up approach to both the external and internal audit work, minimising duplication and feeding into the external audit risk assessment.
- To liaise effectively with colleagues to ensure any potential new financial systems have adequate consideration of internal controls.
- To keep up to date with Internal Audit practice and developments and advise the Charity in relation to internal audit matters.
About You
You will have:
- A qualification in internal audit or accounting (e.g. CIA, MIIA, AAT, ACCA, CIMA) as a minimum.
- A good knowledge of how charities operate and their main processes including Finance, HR, Fundraising and CRM systems.
- An in-depth knowledge of risk based internal auditing techniques, including testing and sampling methodologies.
- A good understanding of charity related compliance requirements, and appropriate counter-fraud measures and risk management processes
- An ability to act with authority and provide an independent voice on internal audit matters affecting the charity.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Auditor, Lead Auditor, Head Auditor, Head of Internal Audit, Head of Internal Auditing, Director of Internal Audit, Director of of Internal Audit, Internal Auditing Director, Internal Audit Director, Senior Auditor, CIA, MIIA, AAT, ACCA, CIMA. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are looking to appoint someone who sees risk not just as a challenge to avoid, but as an opportunity for kingdom impact. This role calls for someone able to blend robust yet proportionate compliance and an eye for detail, with bold, faith-shaped decision-making.
In this newly created role, you will play a key part in shaping how we coordinate policies, manage risk, and navigate complexity with both diligence and hope. You will ensure that our compliance meets or exceeds required standards, strengthening trust and relationships. You will support governance that enables wise decision-making and foster a risk management culture that both protects the organisation and recognises and seizes opportunities, all while actively pursuing and staying faithful to our calling.
- Salary: £33,000-36,000 (pro-rata) + benefits
- Location: Home-based or the option of a desk at our office in Oxford.
- Terms of appointment: Part-time (22.5 hours per week). Permanent
- Closing date: Monday 3 November at 9am
- Interview date: Interviews will be held over 10 and 11 November 2025
Key responsibilities:
- Compliance management
- Legal agreements and advisory implementation
- Risk management
- Governance support
For more information, see our application pack.
Benefits include:
- 33 days’ annual leave, including bank holidays
- Up to 5 days’ extra leave to serve on the Board of an external organisation
- Competitive contributory pension scheme
- Employer pension contributions up to 7.5%
- Fully employer-funded life assurance
- 24/7 employee assistance programme for emotional and practical support
- Tax-free home-working allowance
- Family-friendly employer
- Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
- Hot-desking facility at Oxford office
- Fully paid-for professional development opportunities.
It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.
A world where everyone can know Jesus through the Bible

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote / Hybrid (with occasional UK travel & team meetings at the Birmingham Office Monthly) Applications welcome for candidates within commuting distance of the Midlands.
At Fuel Bank Foundation, we believe no one should have to choose between heating and eating. Every day, we help people across the UK who are facing fuel crisis—providing emergency financial support, advice, and long-term solutions that create lasting change.
We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships with corporate partners, charitable trusts, and grant-making bodies. If you’re a confident communicator, natural relationship-builder, and passionate about making a difference, this could be the role for you.
About the Role
As Strategic Partnerships Manager, you will play a central role in driving income growth and increasing the impact of our partnerships. You’ll work closely with the Head of Strategic Partnerships to deliver our partnership strategy—developing new funding opportunities, managing existing relationships, and ensuring excellent stewardship throughout the partner journey.
This is a dynamic and varied role that offers scope for creativity, strategy, and hands-on relationship management. You'll collaborate closely with internal teams to bring partner activity to life, demonstrate impact, and align our work with shared goals.
Key Responsibilities
- Develop and manage a portfolio of strategic partnerships, including charitable trusts, corporate sponsors, and grant-making bodies.
- Deliver high-quality stewardship and build strong, long-term relationships with supporters.
- Identify and secure new partnership and funding opportunities in line with organisational strategy.
- Create compelling, tailored proposals and pitches that align with partner objectives and Fuel Bank’s mission.
- Track partnership performance, prepare reports and evaluations, and share impact stories with funders and internal stakeholders.
- Collaborate across departments to align partner activity with service delivery and communications.
- Contribute to income planning, forecasting, and the delivery of financial targets.
What We’re Looking For
- Strong experience in partnership management, business development, account management, or fundraising—ideally within the charity, non-profit or social impact sector.
- A track record of building successful relationships and delivering income growth.
- Skilled in writing proposals, reports, and presenting ideas clearly and persuasively.
- Commercial awareness and confidence working with budgets, forecasts, and reporting tools.
- Strategic thinker with a creative mindset and the ability to spot new opportunities.
- Excellent communication, collaboration, and relationship-building skills.
- Comfortable working independently and managing multiple priorities in a fast-paced environment.
What you will receive in return:
At Fuel Bank Foundation, you'll join a passionate, values-led team making a real impact in communities across the UK. We offer:
- Competitive salary
- Flexible and remote working options
- Opportunities for personal and professional development
- A supportive, inclusive, and collaborative team culture
- The chance to help shape solutions to one of the UK’s most urgent social issues
- Enhanced annual leave
- Enhanced pension scheme
- EAP – Healthcare
Fuel Bank Foundation is the only UK charity focused solely on supporting people who cannot afford to prepay for their energy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an opportunity for a well-rounded accountant to join the Bild group of charities. The post-holder will be responsible for all management accounts across a group of four charities, whose combined turnover is circa £4m per year.
Key Responsibilities and Duties:
- Oversee day-to-day accounting and financial controls
- Prepare monthly management accounts, reports, and financial statements
- Responsible for development of management reporting
- Meeting regularly with budget holders to review financial performance and outstanding commitments.
- Manage payroll, tax returns, and financial reporting for funders
- Support the Business and Finance Director in preparing annual budgets and forecasts.
- Support the Business and Finance Director with the annual audit process
General Responsibilities:
- Access and work within Bild’s policies and procedures.
- Attend internal cycle of team meetings relevant to this role.
- Engage with line management, supervision (where appropriate) and appraisal process.
- Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.
- Take responsibility for personal learning and development with support from line manager.
- Work in a manner that facilitates equal opportunities and inclusion for all.
- Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.
- Maintain health and safety and risk awareness for self and others across the organisation.
- Undertake any other duties that Bild may require within the remit of this role.
To apply, please submit your CV and supporting statement outlining your interest in the role and organisation together with how you meet the person specification.
Our vision is a society where everyone can enjoy the same rights and opportunities
The client requests no contact from agencies or media sales.
We're growing the People team. This brand new role is an opportunity to shape how we support and engage our people from day one. Working closely with our Head of People and CEO, you'll be at the centre of all things HR from onboarding to board support, from admin to impact. If you thrive on variety of HR generalist work and wish to create an exceptional employee experience, we'd love to hear from you. Please read the recruitment pack for full details and how to apply.
Job Summary
The People Administrator supports the effective delivery of all employee life cycle activities. With a focus on ensuring processes are followed accurately, efficiently, in line with audit and compliance standards and enabling a positive employee experience.
This is a cross-functional role, working closely with Head of People, to ensure smooth onboarding, offboarding, and employee changes. Plus supporting the board of trustees with email communication, booking meetings and collating responses to policy sign off and checking availability for main board and subcommittee meetings.
The People Administrator will be the first point of contact for employee queries related to policies, systems, and HR processes.
General People Administration & Support
- Act as the first point of contact for People-related queries, providing support both face-to-face and electronically, ensuring professional and timely responses.
- Work with others across the organisation to promote awareness and provide support where required on EDI and internal Access.
- Provide day-to-day administrative support to the Head of People, including data entry, booking & delivering inductions, photocopying, scanning, preparing contractual documentation, and general correspondence.
- Maintain accurate and efficient records of all People-related activities, ensuring data is securely stored and handled in compliance with GDPR legislation.
- Monitor and manage the People and Recruitment emails, responding to and redirecting enquiries efficiently and appropriately.
- Assist with the consistent application of HOME’s policies and procedures, offering guidance to employees as required.
- Plan and organise own workload to meet deadlines, contributing to the wider People team’s service objectives.
- Ensure complete confidentiality and integrity in all aspects of the role, particularly when handling sensitive information.
Recruitment, Onboarding and Offboarding
- Support the coordination and administration of recruitment campaigns with Hiring Managers, including advertising roles, scheduling interviews, and processing candidates via the recruitment procedures.
- Deliver effective onboarding and induction processes for new starters, ensuring all steps are followed and documented, and contributing to a positive candidate experience.
- Assist with job offer processes, including drafting conditional offer letters, conducting reference checks, verifying right-to-work documentation, and updating relevant systems.
- Ensure effective communication with the Payroll Officer in relation to new starters and leavers, including checking accrued holiday balances prior to confirming leaver letters.
- Respond to reference requests for current and former employees in a timely manner.
People Systems, Data & Reporting
- Confidently use systems and other digital tools to input and maintain people’s data accurately.
- Run regular reports and provide performance or management information (MI) within agreed timescales.
- Analyse data to validate accuracy and identify trends or issues that require further attention.
· Maintain and update organisation charts and headcount data on a monthly basis
· Contribute to regular updating of the People section of the intranet.
- Carry out general People administration and maintain electronic based systems for all staff including existing and new employee details, annual leave, leaver administration, payroll changes, absence and training records.
Meetings & Communication & Board Support
- Provide administrative support for employee relations casework and people-related projects, including scheduling, document preparation, and note-taking.
- Attend and provide support at formal meetings, including disciplinary, grievance, or performance reviews, as required.
- Accurately take and distribute minutes for internal meetings, including Board, Committee, and annual staff meetings.
- Set up and coordinate meeting logistics (both virtual and in-person), including booking rooms, IT setup, and arranging access or other relevant requirements.
- Arrange and distribute board papers as directed by the CEO, record responses, and manage related meeting logistics.
- Be the key contact with the Board of Trustees – arranging the Board meetings and other engagements with them.
- Manage Companies House & Charity Commission submissions for Trustees, act as a custodian of their information and documents.
Continuous Improvement and Projects
- Support the delivery and organisation of ad-hoc People projects/ events, wellbeing activities, and internal engagement initiatives.
- Identify and resolve day-to-day issues independently, escalating matters to the Head of People as needed
The client requests no contact from agencies or media sales.
Financial Controller
Salary £53,000 - £58,000 per annum (dependent upon skills and experience)
Location Remote
Permanent, Full Time
Purpose:
To provide financial leadership and effective management of the Trusts financial operations including Finance system administration, AR, AP, Treasury and Fixed Assets.
To ensure delivery of a proactive and professional customer focused service, ensuring finance deadlines, and legislative and statutory requirements are met.
To work closely with the wider organisation, building strong internal relationships to ensure the effective management of financial resources.
Location & Travel:
Home based.
The role of Financial Controller is a home-based role; however, you will be expected to attend one of our communities regularly.
Duties & Responsibilities:
Key Responsibilities include (but not limited to):
Oversee the month end process, working closely with all finance staff including leading on the month end timetable and ensuring all tasks are completed in a timely manner.
Working closely with the Head of Finance and Finance Business Partners and assist with the preparation and consolidation of the monthly management accounts.
Maintaining the Trust Staff Establishment Budget and support the Head of Finance and Finance Business Partners during the annual budget cycle and ensure all budgets are agreed and implemented on the accounting system
Manage the external audit and the yearend processes and complete statutory financial statements to draft stage in accordance with the Charities SORP including all working papers.
Ensure efficient and effective financial control operates throughout the Trust, ensuring all regional and central financial activities comply with legislation, policies, procedures and the delegated authorities.
Manage and administer the Trust bank accounts, credit cards, and cash flow
Developing and maintaining a long-term rolling cash forecast to monitor and maximize cash levels to benefit the organisation.
Undertake the reconciliation of balance sheet accounts and inter-company accounts and ensure regular review of general ledger, bad debts fixed assets, debtors and creditors etc.
Monthly administration of the Trusts investment portfolio and maintaining a close relationship with the charities investment advisers/managers to ensure sound management and compliance with the Investment Committees agreed policy.
Management & Oversight of the Trusts fixed asset register.
Management and oversight of the Trusts Restricted and Designated Funds.
Vat Compliance including the preparation of quarterly VAT Returns for submission to the HMRC, implementing recommendations from VAT Reviews and ensuring the Trust systems and processes are compliant with HMRC VAT Rules.
To provide critical oversight and administration of the Trust wide insurance arrangements
Responsible for the maintenance, optimisation, and support of the organization’s financial systems and software. To ensure financial data integrity, system efficiency, and the successful implementation of new tools and processes to support finance operations.
Complete statutory returns for Charities Commission & Companies House.
Actively oversee the management of the Trust payroll function (including pensions) ensuring compliance with legislation and ensuring accuracy and timeliness of employee pay and third-party payments.
Manage and develop the Finance Team members to enable them to fulfil their roles to their full potential, ensuring that they and the department operate within with the Trust Strategic Plan and operational priorities
Being the systems administrator for finance, providing training to finance colleagues and non-finance colleagues, including budget holders as required within their induction.
Advising and assisting the Head of Finance with the development of key financial operational policies that reflect organisational values and comply with best practice and legal requirements.
Alongside the Head of Finance continually review the finance system and processes and explore process and system improvement.
Acting as project manager for specified projects at the direction of the Head of Finance.
Oversight of all operational leases in place at the Trust.
Provide data for the monthly reporting of financial KPIs relevant to the area of finance.
Be the finance system lead, working with colleagues from IT to manage licensing, report development and provide systems training.
General:
To comply with the Trust’s Policies and Procedures, including Safeguarding, Equality & Diversity and Data Protection.
To comply with the statutory provisions of the Health and Safety at Work Act 1974.
Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts or omissions. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager or other senior members of staff where necessary.
To ensure that confidentiality is respected and maintained at all times.
To attend and participate in Team Meetings, 1-2-1 Supervision sessions and other meetings as required in line with the post.
To undertake any other duties which are consistent with this post, as directed by line management.
This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.
Person Specification:
Essential:
Professional Accounting qualification ACCA, CIMA, ACA, or Part Qualified (Final year).
Knowledge of payroll practice and a full understanding of HMRC requirements.
Experience implementing & internal controls & accounting processes.
Experience of Treasury management including cashflow forecasting & monitoring.
Experience of preparing VAT returns.
Experience of preparing statutory accounts and working papers and proven success working with auditors and managing the audit process.
Able to demonstrate a proven track record in all aspects of accounts e.g. preparation management accounts, budgets, balance. sheet reconciliation and forecasts.
Desirable:
Degree in Finance and Accounting.
Previous experience in an accounting role in the Charity or Housing Sectors.
Experience of working with investment advisors/managers and an understanding of portfolio management.
Experience of working with Iplicit.
Understanding and Experience of preparing Vat returns using Partial VAT methodology.
Our client is an equal opportunity employer.
We reserve the right to close this advert early if we receive a sufficient number of applications.
Their organisation is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Operations Coordinator provides essential administrative, financial, and scheduling support across RAP’s international operations. This position is responsible for maintaining contract and vendor documentation, supporting finance and accounting workflows, processing data and invoices, coordinating executive calendars, and assisting with general systems administration, including IT-related tasks. Reporting to the Director, Operations, the coordinator will work closely with the Finance, Development, People, and Executive teams to ensure internal systems and processes run smoothly and efficiently. The role requires strong attention to detail, high reliability, and the ability to manage multiple operational tasks in a distributed, multicultural environment.
ESSENTIAL FUNCTIONS
Contracts & Administrative Coordination
- Maintain and improve global contract databases for vendors, consultants, and partner organizations, ensuring templates, amendments, and signature processes are consistent and well-documented.
- Track deadlines, deliverables, and grants & contract renewal dates; flag follow-ups and support internal reviews.
- Assist with compliance documentation and liaise with legal or People Operations for contract-related questions.
Finance & Data Support
- Process invoices, expense reports, and vendor payment requests in coordination with the Accounting Manager.
- Support monthly reconciliations and internal tracking of budget codes, payment schedules, and audit trails.
- Enter and maintain clean, accurate data across RAP’s financial and operational platforms (e.g., Sage Intacct, Nexonia, Monday)
Scheduling & Executive Support
- Provide scheduling and administrative support to RAP’s Senior Leadership Team.
- Coordinate cross-time-zone meetings, recurring team check-ins, and board/committee calendar invites.
- Prepare agendas, take notes, and help ensure meetings are productive and well-structured.
General Operations & IT Liaison
- Assist with account creation, access issues, and user setup across platforms
- Partner with RAP’s IT vendor to triage tech issues, coordinate hardware/software purchases, and keep inventories updated. Support onboarding logistics, including device prep, new account setup, and tools orientation for new hires.
MINIMUM QUALIFICATIONS
- 3+ years of experience in an administrative, finance, operations, or executive support role.
- Profiles with backgrounds in nonprofit operations, executive assistance, virtual assistance, or operations analysis are a strong fit.
- Fluent in English; fluency or professional working proficiency in other global languages, particularly in French, highly valued.
- Familiarity with collaborative tools and systems such as Microsoft Office, SAGE Intacct, SharePoint, Monday, or similar. Experience managing scheduling or contracts workflows, especially across international time zones. Some exposure to finance or accounting processes (e.g., invoice processing, expense tracking, document management).
Why RAP?
We believe that great people power great work. RAP offers:
- Flexible, remote-first working arrangements
- A collaborative, multicultural, mission-aligned culture
- Competitive salary (GBP 30,000–40,000)
- Comprehensive benefits and generous paid leave
- Meaningful work with global impact
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.
Job purpose
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
- To maintain detailed case records
- Keep up to date with legislation, policies and procedures and undertake appropriate training
Key Responsibilities
- To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
- To maintain detailed case records
- Keep up to date with legislation, policies and procedures and undertake appropriate training
- Contribute to team
Essential Criteria:
Experience and Skills:
- Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
- Minimum 2 years f debt advice experience
- Proven record of good quality debt advice
- Provided casework support
- Experience in a client-facing service envirnment
- CMS experience (Advice Pr preferable)
- Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams
Communication and Interpersonal Skills:
- Clear communication skills and a strong command of the English language, oral and written
- Ability to communicate with internal and external stakeholders
- Advocacy skills
- Ability to remain non-judgmental
- Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community
Personal Attributes:
- Ability to work as part of a team and be open to receiving feedback and learning from others
- Ability to give and receive feedback objectively and sensitively
- Custmer-focused attitude and a commitment to delivering exceptional service
- Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
- Ability to think outside the box and be open to new challenges
Commitment:
- A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
About you
Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?
Myeloma UK is looking for a motivated and engaging Support Services Manager to join our Lived Experience & Clinical Practice directorate.
As we broaden our reach and enhance our service offerings, we're seeking an inspiring and forward-thinking leader to guide our team through this exciting phase of growth. The ideal candidate will energise and empower others, thrive in an agile environment, and bring exceptional change management expertise to drive transformation
You will have experience in communicating with and delivering information sensitively to those living with or affected by health conditions. You must be able to convey complex information in layman's terms and deliver information over the telephone and/or in writing. Empathy and sensitivity are required to work closely with people affected by myeloma.
You will have excellent organisational, communication and IT skills with the ability to manage a wide range of tasks together with line management experience. You need to be self-motivated and committed to making a difference, with a willingness to attend Myeloma UK meetings and events and work outside office hours as and when required
Experience working in haematology or oncology nursing, clinical research or healthcare background and experience of Helplines Partnership accreditation would be beneficial but not essential.
About the role
As Support Services Manager you will support the Lead Myeloma Information Specialist, the Peer Service Co-ordinator and Support Group Co-ordinator to deliver their respective services. In addition, you will deliver personalised, empathetic, and accessible information and support to service users affected by myeloma and its related conditions (such as AL amyloidosis, smouldering myeloma, and MGUS).
You will need to work towards being an internal expert on myeloma, keeping aware of research and clinical developments, current opinions, guidelines and other initiatives in the field of myeloma and related conditions, including the pipeline of myeloma drugs.
As part of the role, you will monitor impact and ensure all services are running in accordance with Service Guidelines, including leading the submission to the Helplines Partnership for re-accreditation as required. You will lead the team in service improvements and new initiatives, working with colleagues from across the organisation to drive impactful changes.
About us
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on 9am 21 October 2025 and interviews will be held on 30 & 31 October 2025.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief, marital status, or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.