Job Title: IT and AMS Assistant

Reports to: IT Manager 

Line reports: None

Contract terms: Permanent, 35 hours per week 

Are you a dedicated, approachable, and methodical person with a strong interest in IT, membership organisations and delivering a great service? We’re looking for someone to help with our membership system and IT more widely while we develop a range of new systems and services to improve what we do for our members and others with an interest in ophthalmology.

About The Royal College of Ophthalmologists

The Royal College of Ophthalmologists (RCOphth) is the only professional body for medically qualified eye doctors, who specialise in the prevention, treatment and management of eye disease, including surgery to optimise care for all patients. Ophthalmologists are at the forefront of eye health services because of their extensive training and experience in the area.

As an independent charity with over 4,000 members worldwide, we pride ourselves on providing impartial and clinically based evidence, putting patient care and safety at the heart of everything we do. Our strategy and areas of work are developed by our Trustees, Council and committees, who are supported by a staff of 35 employees. The College is currently trialling a hybrid working policy, a mix of working remotely and working in the College building in Euston, London. A review of this policy is due to take place in January 2022.

We are not a regulatory body, but we work collaboratively with government, health departments, charities and eye health organisations to develop recommendations and support improvements in the co-ordination and management of hospital eye care, both nationally and regionally.

Finance and Operations Department

The Finance and Operations Department provides vital services and support to the College to enable it to carry out work on behalf of its members. The department includes Finance, HR, Facilities, Membership and IT. As the IT and AMS Assistant you will be responsible for both planned work managing the data in the various systems and other requests when you may be called upon to resolve technical issues quickly so people can get on with their day.

Association Management System (AMS)

Membership processes and member information are managed using software called iMIS, which is also used to manage non-member contact information, enable event and exam registration and send email communications, amongst other things. As such is it central to our work. Previous experience using iMIS is desirable but not essential as training will be provided.

Main Areas of Work and Responsibility

On occasions it may be necessary to start in the office by 0830 or finish later, usually by 1930 (which would normally be remote), to support seminars or other events. You will work closely with the IT Manager, Facilities Manager and events colleagues to both help prepare for courses and seminars in advance and to deal with any IT/AV issues which occur on the day. Where part of an event is livestreamed to an external audience, you might monitor the feed or assist the presenters to ensure everything runs smoothly for those not in the room too.

You will support staff in using our various systems, whether it’s helping extract the data they need, double checking events have been configured properly or investigating any other issues. The IT and AMS Assistant is expected to work largely unsupervised, organising their own time in dealing with incoming requests and planned work, with encouragement to ask for guidance from the IT Manager, or take part in relevant, provided, (primarily online) training to develop their skills.

You will have responsibility for ensuring data updates from external bodies such as the NHS and GMC are regularly obtained and uploaded to iMIS, setup any other new organisations required, de-duplicate contact records and assist other colleagues such as the Membership Co-ordinator at busy times to help maintain the quality of the data we hold. You will also get involved with other projects which intersect with IT as they develop.

Other

• Participate in activities and processes aimed at developing the performance, skills and knowledge of all department members as aligned to the achievement of the strategic aims of the RCOphth.
• Any other duties as required that will be both reasonable and within your capabilities.
• Always ensure that you take care of your health and safety and that of others, by complying with health and safety obligations.

Key Working Relationships

• Staff Colleagues
• Suppliers/ Sub-contractors
• College Members and Officers
• Non-Members (typically for help with booking exams or events)

Scope and Accountability

Financial: Not applicable 

Other resources: 

• Responsible for maintaining user and data permissions
• Responsible for ensuring we store accurate data

People management: Not applicable 

Legal, regulatory and compliance responsibility:

• Compliance with the organisation’s data protection and privacy policies
• Compliance with organisation’s employment policies along with employment legislation
• Compliance with health and safety procedures, including prompt reporting of any defects, risks or potential hazards
• Compliance with organisational brand guidelines

Person Specification

You must have knowledge of a variety of common IT hardware and software, including the ability to connect a desktop or laptop system to external displays and other peripherals. Ideally you will have experience of providing IT support in-person and remotely.

You will have experience of using the main Microsoft applications including Word, Excel, Outlook and PowerPoint and be able to search for help on any areas you’re not familiar with.

You will need to be approachable, able to communicate effectively with non-technical people so they’re willing to ask you for help, however simple or technical the problem. As part of this, you may need to produce written notes and other guidance to track what has happened and help with similar issues in the future.

You should have the ability to work methodically and accurately, to prioritise your workload between conflicting demands and know how and when to ask for help should you need it.

You must understand the importance of data protection and keeping information securely.

You should be committed to your own continuing professional development.

It may help if you’re not too squeamish as you may occasionally find yourself watching videos of eye surgery.

Interviews for this role will be held in person at our office. You will be asked to carry out:
• a short practical IT task which will be observed and you may be helped if necessary
• a short, untimed, computer-based test (tasks may include answering an email and some data manipulation in Excel)
• a panel interview with the IT Manger and up to two other staff member(s).

Please note the role may close before the advertised deadline.

Ambitious About Autism's college settings are currently looking for an Assistive Technologist to join the team. Our collage settings provide excellent education for Autistic young people with complex needs. The college aims to enable learners to access further education and to develop skills and knowledge that lead to successful transitions to adulthood where our learners will live, work and contribute to their local communities.

As the Assistive Technologist, you will develop, implement, monitor and enabling assistive technology for our learners. You will provide modelling and training to staff and parents on the full continuum of communication and technology supports. Working as a diagnostic team member you will provide ongoing technical assistance to learners, staff, and parents.

Your role as Assistive Technologist:

• Collaborate with colleagues and parents to share information and expertise to plan and implement effective student programs for the purpose of developing and implementing assistive technology services.
• Facilitate student communication in social settings across environments through the use of assistive technology.
• Work with learners who qualify for assistive technology support to develop an appropriate individualised learning plan.
• Proficiently use technology to communicate, compile reports and collect data, providing accurate records and communicating with team members, parents, administration, and charity staff.

This is a fantastic opportunity to make a real impact on the work we do to support autistic young people. In return, we can offer a competitive salary, excellent benefits, flexible working, and great wellbeing programs to support staff. You can find a full list of our befits here

For further details on how you can make a difference and find out what we have to offer, please see our recruitment pack. 

If you have any questions about the role or would like to have a confidential call, please contact Stephen Vickers 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. 

Over the past five years, Voice 21 has grown from operating in a single school in London to a national organisation, with a network of over 600 schools across the country. We are now embarking on our new five year strategy which aims to deepen our impact on outcomes for this generation of children and young people and those to come by significantly increasing the number of Voice 21 Oracy Schools in areas of high need and mobilising a movement of teachers and schools. To help us achieve this, we are recruiting for a number of new roles designed to enable the organisation to reach and support more schools,  improve our ways of working and deliver our ambitions. 

Role purpose

We are looking for someone who loves to organise and organise others, has a keen eye for detail and can build strong relationships with people at all levels. This person will have a key role in supporting Voice 21’s continued growth and effectiveness primarily through providing administrative support to the Senior Leadership Team (SLT), to make our meetings more impactful, and ensure that decisions made are followed up on and implemented.

The Executive Assistant will also have a vital responsibility in providing administrative and logistical support to the whole team, to ensure that they have the correct equipment to enable them to work smoothly from wherever they are based; that our London Office has the right setup and supplies; and that our team meetings and socials are well planned and communicated.

Finally, The Executive Assistant will work closely with the Director of Operations to manage all the things behind the scenes which make Voice 21 work. A typical project might be working with various internal and external stakeholders to coordinate the change of Voice 21’s postal address to our new office location.

Key responsibilities

Support to SLT and CEO

• Organise and attend all SLT meetings (these will be in our office in London); take minutes and capture actions

• Coordinate the production of the SLT agenda and any other supporting documents as required

• Between SLT meetings, work with action holders to ensure that actions are completed as agreed 

• Own the production and updating of Voice 21’s annual calendar, as well as responsibility for ensuring everyone has key dates in their diaries 

• Support to CEO and Director of Operations in collating agenda items and documentation for Board and Board subcommittee meetings

• Diary management for the CEO 

• Ad hoc administrative and logistical support to the CEO and other members of SLT as required

Office management and team administration

• Act as the first point of contact for all things office-related, and ensure the office is fit for purpose, clean and tidy, with the right equipment and levels of stock to meet our needs as an organisation

• Regularly engage with the building and facilities management to ensure issues are dealt with promptly

• Coordinate the planning for whole team meetings and V21 social events, working with the SLT and other members of staff, including booking venues, accommodation and organising food

• Ensure all staff have the equipment they need to be able to work effectively

• Support the People, Data & Admin Officer in managing the administrative aspects of the employee lifecycle, from recruitment to outprocessing

Project and process management

• Act as an ad hoc project manager for organisation wide projects, such as moving our address details to our new office location

• Any other tasks as required by the Director of Operations

Role Progression 

Within 1 month, you’ll have:

• Begun attending SLT meetings, taking minutes and capturing actions

• Identified key internal and external stakeholders and started to build good relationships with them

• Taken over responsibility for office management and established yourself as the POC with the team

• Taken over responsibility for administrative aspects of the employee lifecycle and established yourself as the POC with the team

Within 3 months, you’ll have: 

• Taken on responsibility for driving SLT agenda planning and action tracking, and have made a significant impact on SLT’s effectiveness and efficiency

• Taken on ad hoc diary management responsibilities for Beccy, our CEO

• Taken on responsibility for supporting SLT with planning face to face whole team meetings, as well as any administrative or logistical support required

• Established basic requirements and guidance for our office and ordered equipment and supplies necessary to make it a pleasant place to work from

Within 6 months, you’ll have: 

• Led at least one cross-organisational project, such as changing our registered address

• Fully immersed yourself in how Voice 21 works and taken a lead in proactively suggesting ideas to enable us to scale our impact, and taken the lead on implementing agreed projects and actions

• Lead on the annual planning process, and produced an annual calendar and meeting planner for September 2022 - August 2023, as well as circulating and updating calendar invites as required

From 6 months onwards, we expect for you to be:

• Seen as the glue that knits the organisation together by the whole team, and the first point of contact for any question where people don’t know who to turn to

• Acting as a partner to our SLT to drive the implementation of our strategic objectives, and to ensure that actions agreed are tracked and followed up on, and that any potential blockers are identified and highlighted 

This job is for you if you...

• Have strong organisational and time management skills, able to stay on top of multiple, varied projects and relationships, and get a kick out of being organised and organising others

• Are tenacious at chasing down information and are skilled at following up with people to ensure actions agreed are being completed and that potential snagging points are addressed and communicated

• Are ambitious to see what a fast growth charity looks like and understand the dilemmas that the leadership are grappling with on a daily basis

• Are a natural relationship builder, able to work with and gain the confidence of people at all levels to help us collaborate across boundaries.

• Have previous start-up/ scale-up experience and are comfortable working at pace and under uncertainty

• Are excited by being given a great degree of autonomy, ownership and flexibility about how you work, but are prepared to be flexible to meet the changing needs of the charity

• You are passionate about Voice 21’s mission and helping us meet our ambitions.

Are you a 1^st line support guru? An exciting opportunity has become available within an political organisation who are recruiting for a Helpdesk Support Technician to join their small but growing ICT team. This is a full-time permanent position with the benefit of hybrid working based in central London. The main responsibilities you will be required to undertake will be to oversee the IT helpdesk requests and incidents and supporting your fellow colleagues. You will have a good knowledge and operational understanding of Windows 10, Office 365, PC hardware and basic networking.

Main duties

• Provide desktop support to all staff in matters relating to Window's operating systems, Microsoft Office and associated in-house applications
• Monitor and respond to IT support ticket requests raised and action with speed
• Install and configure new laptops and workstations
• Trouble shoot hardware faults?
• Install computer peripherals for new users
• Troubleshoot phone errors and any other ad hoc duties required
• Assist in the setup and running of audio visual and video conference equipment.

To be considered for the Helpdesk Support Technician role you must have experience of providing support to remote users and strong Windows 10 desktop support skills and Office 365. If you have any experience with Windows Autopilot and Microsoft Endpoint Manager this could be added to the role due to a new roll out in 2022. If you have the above background and skillset and keen to know more, please apply to TPP Recruitment by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the charity

Our mission is to build hope, enable lasting change, and end homelessness for people in East London. We are here to help people in our local community to build their new beginnings, by:

Providing a safe place - to make sure that people experiencing homelessness have somewhere safe to stay as they begin to rebuild their lives

Offering support - to encourage and enable people to build a better future for themselves, through the provision of personalised support, educational and life skills opportunities

Building resilience – to build networks of support, and empower people to navigate services with confidence and be a proactive member of their community outside of and beyond life at Caritas Anchor House.

We are going through an exciting period of change and growth, having recently launched an ambitious strategic plan, with goals including having a positive impact on the lives of more people experiencing homelessness than ever before.

About the role

With great ambition comes the need for great people, and we’re looking for someone fantastic to be part of a new and growing team providing an effective, high-quality support service to our residents in the service for our residents who have high to complex support needs and working in a team that is going through an exciting period of change.

This role is responsible for the service delivery of an effective, high-quality, person-centered support service to residents with a range of high to complex needs. They will be the principal providers of support to residents in service and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.

Please note that this role is fixed term until 31 May 2022, on a full-time basis working on a Monday to Sunday rota. The minimum starting salary is £26,000 per annum.

About you 

To be successful in this role you will need to have a demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse, and complex needs. You will also need good IT skills (particularly Microsoft Office packages) and an awareness of issues facing single people that experience homelessness or rough sleeping.  A proven track record working within the local authority, volunteering, independent, charity, or a social housing association is also a real advantage.

It would be an advantage if you had a full current driving license and a successful track record in developing services in response to changing needs and demands.

Key skills:

• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Qualifications relevant to supporting vulnerable adults
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research, and information on best practice
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable customer groups

This position does require an ability and willingness to work shifts including evenings and weekends on a rota basis.

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Caritas Anchor House, we are proud of our inclusive workplace where we celebrate difference, value everyone’s contribution, and where people of all backgrounds and cultures can thrive. We do not accept discrimination or harassment, and all our recruitment decisions are based on fair and open competition, with appointments on merit. We are committed to growing our workplace further by making sure that our teams are as diverse and inclusive as they can be. We welcome applications from everyone and encourage people with lived experience of homelessness, a disability, and from ethnic minority backgrounds to apply. This is to ensure we are taking positive action in order to achieve our legitimate aim of a balanced representation in our teams, at all levels. We want to foster a culture in which everyone is united around our shared mission and values, and in which our people are active participants in our success.

Please note that we only accept applicants with the Right to Work in the UK. This post is subject to an Enhanced DBS check.

Role Description 

Job Title: HR Administrator 

Location: Newcastle city centre 

Hours: 15 hours (2 days) 

Contract:                       Permanent 

Pay:                  £17,507 - £20,538 (pro-rata)

Responsible to: Head of Operations 

Responsible for: Administration of Human Resources of the organisation 

• Each member of staff at Junction 42 has a financial target that they commit to raise for their role through individual donors from their faith communities. This is to sustain the missional aspect of our work. In some organisations this is known as personal support. 

Summary of main purpose of the role: 

To co-ordinate and administrate key HR functions which contribute to the running of Junction 42.

Main duties and responsibilities: 

• Oversight and coordination of Human Resources within consultation of our HR consultants, Peninsula, and within the existing policy and procedure framework of Junction 42. Activities will include; recruitment, selection, induction, supervision, appraisals, training, staff development and policies & procedures for staff, volunteers, sessional workers and year out placements, as well as being the main point of contact for any staff/volunteer/sessional worker’s HR queries.
• Responsible for development and usage of the recruitment and selection tools and full process, and preparing role and responsibility descriptions across the organisation. 
• Responsible for managing the HR onboarding process for all new staff/volunteers/sessional workers, including the coordination of training and coaching plans. 

• Supporting managers in developing Continuous Personal Development (CPD) plans for all staff, ensuring that they are within budget and forecasting CPD spends for the year. 
• Responsible for administrating pay scales, completing a yearly review with management and providing Accountants with monthly figures for payroll. 
• Supporting managers in management of all sick, bereavement, compassionate and annual leave. 
• Supporting managers in dealing with all HR incidents where staff have not adhered to policy or managers want to address a HR issue. 
• Liaising with our HR consultants and ensuring we obtain advice and legal documentation for any HR query or documentation prior to acting. 

• Arranging all appraisals, supervisions, role and probation reviews for staff, providing administrative support for meetings and collating and distributing outputs and actions. 
• Ensuring all HR policies, procedures & documentation are fit for purpose, and spot checking to ensure staff are adhering to policies. 
• Ensuring sufficient welfare and clinical supervision support is given to those within the organisation. 
• Working with Senior Leadership Team to organise and co-ordinate the strategic schedule of Junction 42 activities within the calendar year, including the promotion of the charity, staff development, recruitment, training of volunteers and engagement with partners. 
• To undertake any other tasks or duties that may be reasonably required. 

Person Specification: 

• The person appreciates and models the core principles and values of the organisation (showing personal commitment to a life of Christian faith) 
• The person identifies with the ethos and mission of Junction 42 

Essential Skills and Abilities:  

• Excellent organisational skills 
• Excellent verbal and written communication skills 
• Excellent IT skills, with experience in use of Office Suite including Word, Excel, PowerPoint, and experience using PCs 
• A strong eye for detail 

• Previous experience in an administrative role 
• The ability to work and contribute as part of a team 
• The ability to manage self, including balancing conflicting priorities 

Confidentiality: 

Any information acquired in the course of duty must be treated in the strictest confidence and must be discussed only within the confines of the work setting with the appropriate members of staff. 

Note: 

This job description is not exhaustive, and amendments and additions may be required in line with future organisational changes. 

The post holder will be expected to attend all Junction 42 training, team days and conferences as requested by the Director. 

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The National Citizen Service (NCS) is a flagship policy at the heart of the coalition government’s vision for building a Big Society.  The programme brings together 16–17-year-olds from different backgrounds in a summer programme which includes adventure, discovery and meaningful social action.  NCS aims to support participants’ personal and social development and help them develop the confidence, skills, and attitudes they need to take on active roles in their communities and develop themselves for their own future.

Job Description

To provide office management and administrative support to the NCS regional team. The role will include day to day management of the office and liaising with Catch22 internal HR and payroll to ensure that seasonal staff are ready to go on Programme.

To review incoming correspondence and to prioritise matters for the Manager’s attention, responding to administrative requests and routine issues subject to considerations of commercial sensitivity and confidentiality.

To manage the day to day running of the office environment and coordinating facilities, scheduling and organising meetings and office hospitality.

 To distribute information and programme updates to projects and partners, via e-mail and hard copy, as instructed by the Contract Manager. Including support to monitor internal reporting requirements.

 To develop and maintain effective administration systems for the National Citizen Service and National Programmes, including maintaining up to date work diaries and arranging travel and accommodation for the team.

To support regional teams to recruit the volumes of seasonal staff required through management of smart recruiters and supporting at recruitment events when required.

To manage the onboarding process of all seasonal staff in line with Catch22 safer recruitment policy and ensure that staff are ready to go out on programme.

To support regional teams in the assessment and selection process for seasonal staff and play a pivotal role in the retention of staff through ongoing communication and social media.

To manage the timesheets process for seasonal staff to ensure staff are paid correctly and on time through liaising with Catch22 payroll.

To support NCS delivery and recruitment teams with data inputting, including expressions of interest forms from service users.

To support with the secure handling of cash and data records in the office, ensuring that processes are followed when signing monies in and out of the office.

The manage CRM systems to ensure compliance against contractual requirements relating to staff onboarding, including ensuring that all DBS and data is recorded accurately.

To monitor CRM reports daily to identify any data quality issues on the CRM system and to raise any issues with relevant managers.

To assist with Health & Safety functions of the office and ensure that all health and safety processes are up to date.

For full job description please click here.

Qualifications

Essential:

• A-levels or equivalent 
• Excellent communications skills orally and written
• Prioritisation of administrative duties
• Good time management
• Accurate date inputting of data on database
• High attention to detail
• Able to work off initiative as well as being able to be an effective team member
• Clear understanding of Catch22 and its vision, mission and ethos
• Experience of working in an administrative role
• Minute taking and distribution at a strategic level
• Practical experience of supporting and organising events
• Experience in the recruitment, selection and onboarding of staff
• Office management experience
• Ability to communicate at all levels
• Ability to work under pressure and manage multiple priorities
• Proficient in use of IT and new media technology

Additional information

You will report directly to the Regional Manager. Successful NCS delivery also relies on developing good relationships with internal Catch22 HR and Finance services.

Salary: £22,000 pa

Responsible to: Housekeeping Manager

Hours of Work: An average of 20 hours per week, part time, on a two weekly rolling rota

Place of Work: Martin House Hospice

Overall Purpose of the Role:

To clean the general meeting rooms, chapel, the communal areas, corridors, entrances and parents’ accommodation, children’s areas, toilets, bathrooms, bedrooms and offices.

This role also includes helping out with kitchen duties, and working in the laundry.

Tasks and Duties:

• Vacuuming
• Hard floor cleaning
• Washing windows
• Washing and ironing
• Polishing
• Kitchen duties such as loading and unloading dishwashers, cleaning ovens, washing pans and setting tables
• Making up of parents/children’s bedrooms and cleaning en suite bathrooms.
• Shampooing carpets
• Any other reasonable duties as required by the Housekeeping Manager, IT and Facilities Manager or other Senior Manager
• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them. You may therefore be asked to help in other areas as required

Personal development

• To adopt a positive and reflective approach to personal and professional development
• To participate constructively in a yearly annual appraisal
• To undertake specific training (where necessary) for the role

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Chef/Professional Cook 

UK Youth are looking to recruit an experienced catering professional to join our small friendly catering team. Candidates should enjoy working in a young person-centred setting and have a passion for delivering high quality food to a wide variety of guests.

Working in our small friendly catering team you will be able to use your experience and ideas to develop our catering services by:

• Co-designing and delivering customer driven cost-effective menus that promote healthy eating  

• Helping to create a dining experience that encourages social interaction (meals are served from our hot plate and eaten in our dining room)

• Inspire others by offering mentoring support to our apprentice commis chef (once recruited)

 You will also have responsibility for:

• Maintaining standards to ensure we comply with all regulatory and legislative requirements

• Maintaining industry knowledge to provide professional expertise on allergens

• Ordering and maintaining stock levels, sourcing best value

• Providing high levels of customer care, interacting politely and professionally with guests

Working Hours

Full Time or Part Time Job Share would be considered.

This role will require weekend working, but unless in exceptional circumstances, there will be no late evenings (8pm latest finish) and a guaranteed 2 weeks off at Christmas. All hours are recorded and whilst weekly working hours may vary the average working week is 37.5 hours.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• 27 days annual leave plus bank holidays

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrel

• Cyclescheme and Techscheme

Experience

• Hold a valid catering qualification and hygiene certification

• Have previous experience (min 6 months) working in a commercial catering environment

• Experience of delivering high standards of customer care

• A general knowledge of Health and Safety relating to a catering environment

• A basic understanding of safeguarding and data protection within the context of an Outdoor Learning setting or a willingness to learn

Knowledge, skills and understanding

• An understanding or Food handling, allergen management and FSA requirements

• Excellent time & workload management skills with proven experience of meeting deadlines

• Knowledge of the importance of following set Safety, Health, Environmental and Fire protocols/guidelines

• Very good interpersonal, customer care and communication skills

• Empathy with the needs of young people

• Full clean driving-licence

• ICT skills and an understanding of Microsoft office

Personal qualities 

• Able to build and manage positive relationships with stakeholders at the appropriate level 

• Friendly approachable person with good organisational skills, enthusiasm, and energy, willing to undertake any task required of them.

• Self-motivated and capable of working on own and working with others when required.

• Flexible approach to work and be hands on to get the task done

• Recognise and value all aspects of equality, diversity, and inclusion

• Be an excellent role model for staff, children, and young people

How to Apply

If you would like to be considered for this fantastic opportunity, please click here and complete an application via our completely anonymised recruitment system provided by Applied.

• Closing date for applications will be 10 am, 13 December
• Interviews are due to take place, 16 December

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

As part of the recruitment process, UK Youth will be gathering and uses certain information about you. For further information regarding this, please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.

Why work at UK Youth?

Based at Avon Tyrrell Outdoor Centre you will be working as part of a small friendly staff team in a beautiful location.

UK Youth prides itself on being an Equal Opportunity employer, and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation, including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

Job Overview

A fantastic opportunity has arisen for an exceptional, highly organised and experienced office professional to cover maternity leave as an Office Manager for Better Bankside.

The Office Manager plays a crucial role in enabling Better Bankside to service its membership and achieve its aim of driving positive change in one of the world’s great neighbourhoods. The postholder is in charge of ensuring the smooth day-to-day running of the organisation.

Key tasks include:

- Oversight of the organisation’s phone, IT and internet facilities, ensuring that these are functioning at all times.

- Ensuring external contracts are recorded and managed efficiently

- Oversight of office supplies and deliveries

- Manage the office administration budget

- Liaise with landlord for any building issues.

- Identify working practices to streamline working environment

- Monitoring the usage of the BB’s arch spaces on the Low Line.

- Ensuring the workplace is a covid-safe environment

- Oversight of the organisation’s Sugar CRM membership database.

- Key role in managing and documenting the organisation’s procurement procedures, including maintaining accurate records relating to contracts with suppliers

- Finance support including: administering the sales ledger, issuing invoices and keeping an account of theme budgets and relay information on these to managers, compiling and distributing payslips, pensions and tax information to employees

- Developing, implementing and monitoring HR policies and ensuring the organisation demonstrates best practice in areas such as employee absence, grievance, diversity, recruitment and staff development

- Ensure the staff handbook is up to date in line with best practice and current legislation, and convey the staff handbook to new employees

- Support recruitment of staff across the organisation: helping draft JDs, advertising roles, managing, scheduling and attending interviews. Managing the Be Applied unbiased recruitment platform

- Line management of one direct report: Business Support Coordinator

Person specification

The role requires a positive attitude and a flexible approach. The ideal candidate should be willing and able to take on a wide range of diverse tasks. There is no preference for any particular background, but you need be able to demonstrate an impressive range of relevant experience in the following areas.

Skills and experience

- Proven track record of organisational and administrative skills, with minimum of two years’ experience of working in a similar capacity

- A competent verbal and written communicator with a friendly and professional manner

- Experience of monitoring budgets and business planning

- A strong team player who will embody the BB culture

- Confident user of standard MS Office software packages

- Experience of working with database systems

- Conscientious, diligent and attentive to detail

- Problem solver and adaptable to new ideas

- Experience of providing administrative help for meetings (including preparing agendas, taking minutes)

- Able to confidently develop positive and productive working relationships

- Proactive and self-motivated, ability to prioritise own workload and to work to tight deadlines

- Interest in Bankside as an area to live, work and visit

- An understanding of Business Improvement Districts

About Better Bankside

Vision Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental and social action to advance one of the world’s great neighbourhoods, bringing benefits to business and Banksiders.

Mission We will improve everyone’s experience of the neighbourhood by co-creating our programme with Banksiders, responding inventively to urban challenges, and celebrating the differences that define Bankside as London’s Other Side.

Better Bankside was one of the first Business Improvement Districts (BID) in the UK, established in 2004. We are a partnership of local businesses, working closely with other community stakeholders to co-create a programme of projects and services that benefits the whole Bankside neighbourhood. Our core purpose is to promote local businesses and make a positive impact in our community.

As a BID, we are funded by a mandatory levy on businesses within a defined boundary. Our last ballot took place in November 2019, achieving overwhelming support from the business community, with 92% voting for another five years of Better Bankside.

Better Bankside is an organisation where you can make a real impact; and where you can expect to get involved in a wide-ranging programme of work.

We are a small team of fifteen in the Bankside office, plus our wardens and street cleaning teams. The way that we work with our members through our governance structure provides an extended network of regular collaborators and contributors.

Working arrangements

Better Bankside operates on a flexitime basis with mandatory core hours of 10am-4pm, Monday to Friday, with additional hours, evening and weekend work expected in accordance with the requirements of the post. Due to the nature of our work, a minimum of three days per week will be based in the office with up to two days working from home.

Throughout the pandemic, Government guidance has been adhered to with home working supported for those able to do so, and measures put in place to ensure the Better Bankside workplace is Covid secure.

How to apply

At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. We've taken the decision to use blind recruitment for this role and as such, we'd like applicants to apply by using the platform Be Applied.

Full copy of the JD can be found on our website

Closing date: 10th December 2021, 12pm

Interviews (via Zoom): w/c 13th December 2021

Incomplete applications will not be considered. Applicants must be able to demonstrate the right to work in the UK.

Exciting employment opportunity for an experienced and dynamic administrator in a highly regarded voluntary sector service providing mental health treatment for young people in Haringey, North London .

Open Door is an NHS commissioned voluntary sector service, providing a range of therapeutic services for young people aged 12-24. We form part of the Haringey CAMHS pathway for 12-18-year olds. We offer counselling, psychodynamic psychotherapy, CBT, mindfulness-based therapy, family and group work as well as a service for parents and carers. We offer services in Crouch End and Tottenham and on an outreach basis in secondary schools, and online. 

We are seeking a Senior Clinical Administrator to be part of our Clinical Support Service which is the first port of call for young people or parents wishing to use our services. You will be responsible for all office and reception administrative systems and for providing an efficient and effective support service for Open Door’s clinical services. This is a role where you can really make a difference, ensuring that the service has the administrative support required to work efficiently and effectively so that young people can get the care they need.

We therefore require someone who can work on the frontline and take referrals, as well as manage a small team, working under pressure in a demanding but well-supported environment. The successful candidate will have a good understanding of the importance of a client focussed service and demonstrate excellent communication and customer care skills. They will need to be IT literate and willing to learn new IT systems and digital skills.

Starting Date: 24th January 2022

Contract type: Permanent (Full Time)

Salary: £34,900 (depending on experience)

Location: London, UK

Application closing date:  19th December 2021 (23:00 BST)

(Note: we will be reviewing applications as they are received. Interviews may be held before the application closing date so apply soon!)

Background

Better Cotton is the world’s largest cotton sustainability programme. Our mission: to help cotton communities survive and thrive, while protecting and restoring the environment. In challenging times, we are meeting the challenge head on. Through our network of field-level partners we have trained over 2.5 million farmers - from the smallest to the largest - in 23 countries in more sustainable farming practices. A quarter of the world’s cotton is now grown under the Better Cotton Standard. We have united the industry’s stakeholders behind our efforts, from ginners and spinners to brand owners, civil society organisations and governments. Everyone who cares about cotton and its sustainable future can now be part of something better.

About this role

Better Cotton is now seeking a Membership and Supply Chain (M&SC) Coordinator to support the Global Membership and Supply Chain Team with membership administration, certain finance accountabilities, process improvements for team efficiency, change management and being the CRM champion working under the direction of the Senior Membership and Supply Chain Manager and in close collaboration with internal stakeholders from different teams and in different locations. They will work on membership processes and other related processes that support the team to deliver member and supply chain team services and building the reputation of Better Cotton as a professional, reliable and service-oriented member organisation.

The work environment is extremely high paced. It requires experience, excellent multi-tasking skills, ability to prioritise while working with cultural sensitivity, project management skills, well-practiced IT skills, understanding of process mapping, documentation and identifying improvements, as well as the ability to deliver reliably and with high quality in collaboration with internal stakeholders.

As a Membership and Supply Chain Coordinator, they will support the Senior Membership and Supply Chain Manager and the Membership Manager.

This challenging role offers excellent opportunities for personal and professional development and exposure, together with a competitive benefits package.

Responsibilities

The Membership and Supply Chain Coordinator will be responsible for ensuring good quality member administration by executing, maintaining and developing administrative processes for continuous improvement and efficiency as well as being a strong champion of Better Cotton’s Salesforce CRM system. The duties include, but are not limited to the following:

Customer Relations Management Systems

1. Support membership administration for the team by championing and using the CRM system (Salesforce), monitoring of consistent system use, monitoring data integrity and supporting the team with more complex CRM data, reports, and contact listings as needed.
2. Drive proper use and maintenance of Salesforce by users, as well as evolve Better Cotton’s use of its functionality for consistency and efficiency in collaboration with the IT Team.

Administration

1. Process membership applications, including data input, ensuring that applications are processed efficiently, timely and accurately and contribute to migrating to electronic applications
2. Improve internal data management and filing structure, including archiving.
3. Support change management in the global team where required.

Financial Management

1. Work with the Finance team to ensure that all member records are consistent and reconciled at the end of key financial reporting periods.
2. Bring efficiencies to the processes/systems that Finance and Membership follow/use.
3. Support the global finance functions with Membership information thereby contributing to the invoicing of members, reconciliation of member records with Finance and overall financial health of the organisation.

Process Management

1. Own the documentation management process on behalf of the Membership & Supply Chain Team and promote awareness and drive adherence to processes through day-to-day use of existing process documentation.
2. Coordinate the on-going process management activities such as regular team audits and process improvement projects working collaboratively with the Membership Team and other functions.
3. Work closely with the Membership and Supply Chain Team to ensure that processes and systems used across the functionalities within the team complement each other for efficiency and effectiveness.

Management Reporting

1. Coordinate the collection of management reports for the Membership Team timely and efficiently.
2. Support the organisation and reporting of the team’s annual workplans in Project Management tools

Member Services

1. Support the Membership Team on recruitment activities for potential members as well as in delivering services to existing members across all categories globally. Engaging with members through calls and face-to-face meetings as needed.
2. Support as requested the delivery of membership events, caucus calls, workshops, working groups and conferences.

In addition to the above, the Membership and Supply Chain Coordinator will deliver any other objectives as agreed with the Senior Membership Manager.

Profile

The selected candidate will have the following skills, knowledge, and experience:

Experience

Essential

• Demonstrated experience in working with membership, financial and/or CRM administration, and systems improvement and change management

• Experience in managing and processing administrative records, financial data, and improving data integrity

• Experience in dealing with commercial organisations

• Experience working as part of a team, and willingness to give good service internally and externally to the organisation

• Experience in using and developing Salesforce or other CRM systems, and in financial administration

• Experience in Project Management and knowledge of PM tools

Desirable

• Experience in a member-based organisation, or sales

• Flexible individual with experience working in a multicultural and multilingual environment across time-zones

Skills and Knowledge

Essential

• University degree, or equivalent higher education qualification, in a relevant field with an interest in sustainability

• Proficient IT skills, including but not limited to MS Office suite and database management

• Good analytical and problem-solving skills with a proactive approach to finding and proposing solutions to challenges within clearly defined boundaries

• Fluent in English (written and spoken) – ability to communicate clearly and concisely

• Excellent organisational skills and capacity to multi-task and handle a set of different priorities

• Willingness to carry out administrative work with due attention to client detail and reporting financial data

• Good communication skills with the ability to communicate clearly and concisely, as well as the ability to assimilate and process information for wide-ranging audiences

Desirable

• Knowledge of a second or third language

• Knowledge of the platform Monday 

Working arrangements

The position is full-time (40 hours per week) and will be based in London. Better Cotton offers flexible working, with core hours being 10am – 4pm and the option to work from home one day per week.

Applications

Interested applicants with the required attributes are asked to send, in English, a detailed CV and a brief cover letter (1 page maximum) to Better Cotton by email with subject “Application For Membership and Supply Chain Coordinator Dec 21"

Application deadline:  19 Dec 2021 Midnight GMT

We thank all applicants for their interest; however, only candidates short-listed for a telephone interview will be contacted. We aim for a short recruitment cycle for an end of January start.

Better Cotton is currently unable to provide sponsorship for work permits, and candidates need to have pre-existing right to work in the location where they will be based.

Better Cotton is an equal opportunity employer and is committed to good practice and transparency in the management of natural, human, and financial resources.

We have a new opportunity for an exceptional Finance and Administrative Officer.  This is an exciting time to join Mayhew, as we prepare for our new strategy cycle, next year.

You will report to the Head of Finance and Business support, taking responsibility for the payroll, invoices, and company secretarial functions. You will also assist our board of trustees with PA duties, therefore experience of minute taking would be beneficial for this role.

Role specifics:

Hours: 35 per week, Monday to Friday,

Salary: Circa £25,000 per annum

Closing Date: Sunday 21st November 2021

Benefits:  Please visit the careers section of our website to find out more about our employee benefits.

First round interviews will be conducted over Zoom.

Mayhew works in, and supports a diverse community here in London and Internationally, therefore, we welcome applicants from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds and the LGBT+ community.

If this sounds of interest to you read the Job Description and Person Specification below and apply.

Lambourne End Centre is looking for a Customer Service Administrator to carry out receptionist and shop duties including welcoming groups, answering phone calls, responding to queries, updating bookings information, engaging with customers through Social Media and marketing and monitoring feedback.

The Centre is a fantastic 54 acre site in south west Essex which is full of opportunity.  The Centre’s scenic location in a rural setting, yet on the doorstep of East London’s urban fringe creates a unique resource. The Centre boasts residential accommodation and training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas.  These are used to generate a wide range of programmes which promote and deliver personal development opportunities for young people, especially those at risk or struggling in traditional mainstream environments. All the programmes are designed to encourage team building, problem solving and communication skills, as well as build confidence and raise aspirations. 

Suitable candidates should have:

• Experience of working in an office environment.
• Experience of dealing with customers in person, on the telephone and via email.
• An understanding of or willingness to learn how to utilise social media and other channels to promote the work of the Centre.
• Experience of using IT and a high standard of written English.

The post will be based on a 35 hour week, but will involve flexible working including occasional evenings and weekends.

Due to the nature of the work, the post will be subject to an enhanced DBS check.