It applications manager jobs
How's your job search on our site?
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
?
ABOUT THIS OPPORTUNITY
We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering.
As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers.
You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon.
?
MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary
- Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated
- Ensuring that IT support tickets are resolved within the target resolution time
- Re-routing and/or escalting IT support tickets to the appropriate team as necessary
- Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase.
- Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause
- Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Excellent spoken and written communication skills
- Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
- The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
- Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role.
- Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products. Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving.
- The ability to react quickly and effectively to issues and opportunities.
For a full job description and person specification, please download the Job Pack.
?
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
?
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Job Title: Test and Quality Assurance (QA) Engineer - Web Applications
About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!
Key Responsibilities:
- Conduct comprehensive manual testing of web applications to ensure functionality, usability, and performance.
- Develop, implement, and maintain automated test scripts using tools such as Playwright, Cypress or Selenium Web Driver.
- Collaborate closely with the development and project teams throughout the Software Development Life Cycle (SDLC), ensuring Agile and SCRUM methodologies are followed.
- Utilise test management and bug tracking tools such as Azure DevOps or JIRA to document test cases, track defects, and manage testing processes.
- Work closely with developers to ensure the seamless integration and architecture of web applications using technologies like HTML5, CSS, and JavaScript.
- Analyse test results, identify problems, and work with developers to seek solutions to ensure optimal performance and user experience.
- Leverage knowledge of Oracle Application Express (APEX) in testing and troubleshooting web applications.
- Work in an Agile environment with a key role in all ceremonies.
Required Skills and Qualifications:
- Proven experience in manual testing of web applications.
- Strong practical knowledge of MS365 applications.
- Strong background in creating and running automated testing scripts (experience with Cypress or similar is highly preferred).
- Solid understanding of SDLC, Agile, and SCRUM methodologies.
- Experience with test management and bug tracking tools (e.g., Azure DevOps or JIRA).
- Knowledge of core web technologies such as HTML5, CSS, JavaScript, and web application architecture.
- Excellent analytical, problem-solving, and communication skills.
- Familiarity with Oracle Application Express (APEX) is a plus.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.
Interviews will be held ishortly after.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
We are looking for a Senior Developer, specialising in Integrations, APIs and Power Platform, to join our growing IT team at ClientEarth. The role will be based in our London office but contributes to ClientEarth’s global operations across the US, UK, Europe, China and Japan. If you’re passionate about Microsoft technologies, innovation, and creating smarter digital experiences, this is your chance to join a growing team and play a key role in shaping a new technology vision at ClientEarth.
For this role, the postholder will be required to be in the office 3 days a week, with 2 remote working days per week. This is due to training and project collaboration requirements.
Key Responsibilities
- Proactively deep-dive on organisational problems and processes, applying problem-solving and decision-making skills. Deliver services and solutions using the MS Power Platform, SharePoint, Teams and other MS365 services. This will include but not be limited to creating Canvas and Model-driven apps to improve efficiency and digitise processes.
- Identify areas and build processes where Power Platform and M365 can be better leveraged to facilitate process improvement and automation.
- Integrate and manage data sources like Dataverse, Sharepoint and SQL.
- Guide and educate employees on the effective use of the Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agent), SharePoint, MS Teams and other MS365 services.
- Oversee, review and, as appropriate, sign-off on the work of line-managed staff, setting clear expectations and ensuring deliverables meet agreed quality standards and timelines.
- Support the Global Head of IT to deliver key projects including CRM, AI and Automation.
- Identify and communicate platform risks, constraints and opportunities (e.g., licensing, security, data residency, scalability), feeding clear recommendations and decision points to the Global Head of IT and wider leadership.
See the job description for a full list of duties for this role.
Skills, Knowledge & Expertise
- Certified in Microsoft Power Platform Functional Consultant PL-200 (essential)
- Certified in Microsoft Power Platform Developer PL-400 (essential)
- Proficient in Microsoft Power Platform components (Power Apps, Power Automate, Dataverse, Power BI) with 3+ years working experience (essential)
- 3+ years experience designing and building APIs, including RESTful services, with a strong understanding of authentication, versioning, and error handling. (essential)
- Experience with Dataverse data modelling and security roles (essential)
- Knowledge of JavaScript, HTML, CSS, and Azure Functions for extending app functionality (essential)
- Excellent troubleshooting experience (essential)
See the job description for a full list of duties for this role.
Job Benefits
Further Information
Have a question about this job? Please visit Jobs at ClientEarth | ClientEarth Careers for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.


The client requests no contact from agencies or media sales.
Are you an experienced cyber security professional who wants to help us make a difference?
From incident management to day-to-day development and maintenance of our cyber security solutions, we’re looking for a Senior Cyber Security Engineer to ensure our digital infrastructure is safe and protected.
What does this role do?
As Senior Cyber Security Engineer, you’ll:
- manage the day-to-day operations of our Cyber Security Operations Centre, supervising colleagues in the team to ensure a responsive, effective service is delivered,
- lead on cyber incident management, working closely with colleagues to ensure all incidents are managed swiftly and effectively, and steps are taken to mitigate future risks and keep our digital world safe,
- run the vulnerability management programme, proactively and continuously identifying vulnerabilities and weaknesses in the digital infrastructure,
- contribute to effective cyber security architecture and engineering, ensuring high security standards are maintained at all times.
First stage interviews for this role are provisionally scheduled for 10th and 11th June 2026 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need to be an experienced cyber security engineer, and we’re particularly interested in candidates with a strong technical background in IT infrastructure, cloud, and application security. You’ll be an effective team player, who has excellent written and verbal communication skills, enjoys collaborating with others, and has experience of supervising colleagues or distributing work. You’ll be confident communicating technical concepts to non-technical audiences, and comfortable contributing to Technical Governance Forum debates. A commitment to the work we do is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Salary: £46,698 - £50,000 (London) / £42,373 - £45,675 (National) per annum
Hours: Full time
Contract: Fixed term (until November 2027)
Benefits:
· 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.
· Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
· Attractive family friendly policies.
· Private healthcare cover.
· Season ticket loans.
· Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Office locations: London or Bristol
Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.
Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.
An exciting opportunity has arisen at the National Housing Federation (NHF) for an IT Project Manager. The IT Project Manager will be responsible for various IT Projects around the organisation but primarily responsible for the end-to-end delivery of the new Dynamics 365 CRM platform.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website.
Interested in applying?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
· Responsible for the end-to-end delivery of IT projects around the organisation.
· Stakeholder and Vendor management.
· Project Budget Management.
· Project Risk Management.
The successful candidate:
The successful candidate will be able to demonstrate:
· Certification in either Prince 2, Agile or SCRUM.
· Demonstrable previous experience delivering high value projects such as CRM implementation, website re-platforming or business critical platform implementation in an SMB environment (circa upwards of £250,000).
· Experience managing internal stakeholders and managing 3rd party implementation partners.
· Ability to recognize risk affecting both project outcome and organizational impact.
· Ability to present technical risks to Board level stakeholders using non-technical terms and language.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.
Disability confident employer
We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.
Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact the People team with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Completing our Application Form
To apply for this role, please complete our online application form. The application form includes your employment and education history plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 7 June 2026
Interview date: w/c 15 June 2026
We reserve the right to close this vacancy early should we receive a sufficient number of strong applications.
We are the voice of England’s housing associations.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Contract: 3 months temporary
Pay rate: £23 per hour plus holiday pay
Location: Central London
Working pattern: 4 days on site (Tues-Fri)
Working hours: Monday to Friday, 9am to 5pm
We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one.
You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.
Key responsibilities
- Delivering day to day 2nd and 3rd line IT support and incident resolution
- Acting as an escalation point for complex technical issues
- Supporting new starter onboarding, leavers and IT setup
- Providing administration and support across Microsoft 365 and CRM systems
- Supporting cloud, infrastructure and basic cyber security operations
- Maintaining a strong on site IT presence to minimise downtime
- Working closely with colleagues to ensure continuity of IT services during change
- Proven IT support experience with significant 2nd and 3rd line exposure
- Strong working knowledge of Microsoft 365
- Experience supporting Azure and cloud based environments
- Confident diagnosing, troubleshooting and resolving technical issues
- Calm, clear communicator able to support non technical users
- Practical, hands on approach with the ability to work under pressure
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are seeking a collaborative leader ready to transform service desk operations. We're seeking a Service Desk Lead who can elevate support quality, be solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement.
Key Responsibilities
- Lead, develop and support a team of Support Analysts with clear coaching, performance management and professional development to build capability and maintain service excellence
- Identify trends, patterns and common problems within ticket data to recommend and implement resolutions, reducing ticket volume and preventing recurring issues
- Own and improve service quality standards, ensuring incidents and requests are resolved efficiently within agreed service levels and that users receive consistent, high-quality support
- Monitor and report on Service Desk activity and KPIs, using data analysis to drive continuous improvement
- Configure and optimise Service Desk tools and reporting systems to improve efficiency, visibility and decision-making capability
- Manage day to day Service Desk operations, including logging, tracking and escalation of incidents and service requests, with clear communication to stakeholders
- Maintain and develop the Service Desk knowledge base, documentation and IT asset registers to support efficient resolution
- Collaborate with IT, Digital and Data teams on service improvements, system enhancements and testing to ensure slick user experience across new implementations
- Deputise for the IT Operations Manager as required and provide support across the wider IT team
About You
- Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation
- Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences
- Proficiency with Service Desk and ITSM tools (particularly ManageEngine) and strong technical knowledge of Windows OS, Microsoft 365, Dynamics and Entra ID
- Demonstrated success in improving operational metrics, reducing ticket volume and building high performing, engaged teams
- Analytical mindset with the ability to identify patterns in data, spot root causes and drive evidence-based process improvements
- Experience in a charity or not-for-profit organisation, or a demonstrable understanding of mission-driven environments (desirable)
Hybrid working expectations: office attendance one day per week with requirement to be onsite 2-3 days per week for initial 3 months.
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Key responsibilities:
1. Main Purpose of the Job
-
To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.
-
To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.
-
The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.
-
Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.
-
Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.
-
Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.
-
Working with the conference department to identify relevant topics for panel meetings and conference events.
-
To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.
-
To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.
-
To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.
-
To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.
-
To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.
-
To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.
-
Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.
-
Ensuring AvMA panel template letters and documents are updated
-
From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.
-
To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.
-
To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.
-
To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.
-
To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.
-
To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.
-
Any other duties associated with the role.
2. Skills and Experience
Administration of the AvMA Panel
The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.
AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.
Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.
Assessment of new applications, interviews and dealing with correspondence
The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.
The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.
The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role.
Reaccreditations
Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.
AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards.
AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.
Other AvMA Panel assessments
In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.
Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application.
There are about 5 applications for changes of firm rising to a maximum of 10 per annum.
Interim Reviews
From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely.
There are about 3 interim reviews per annum, currently not exceeding 6.
3. Other
-
To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
-
To undertake other duties commensurate with the post as may be required.
-
Deputise for the Head of Events when necessary
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.
We are looking for an experienced and highly organised Operations Manager to keep our offices, systems, and services running smoothly across the UK. This is a varied and impactful role where your work directly enables frontline teams to deliver life-changing support.
About the role:
Reporting to the Director of Finance and Operations, you will take ownership of the day-to-day operational infrastructure of the organisation, including:
- Managing office facilities, leases, and contracts across our head office and nine regional sites.
- Overseeing IT systems and supplier contracts to ensure reliability and security.
- Leading on contract negotiation and supplier management.
- Managing a central administration budget.
- Overseeing our fleet of 80 leased vehicles (with support from a Fleet Administrator).
- Improving efficiency of our systems, processes, and ways of working.
- Project managing office moves and operational projects.
This is a hands-on role with real responsibility and variety.
What we’re looking for:
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts - including managed IT service contracts, budgets and holds a qualification in cyber security or IT.
- A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions
What we offer:
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
- Flexible working hours to balance home and working life
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
- Company car for front line care posts
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
- Time off in Lieu
- Access to the Blue Light Card Scheme, and other rewards and discounts
- Bike to work, season ticket loan and payroll giving schemes
- A recommend a friend recruitment bonus scheme
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
- Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.
Please disclose in your covering letter if you have used AI for any part of your job application.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
- Interviews will take place in Leatherhead
- If you require any adjustments during the interview process, please let us know
- An enhanced DBS check is required
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If you’re looking for a role where your operational expertise genuinely makes a difference, we’d love to hear from you.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Greater Change
Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an NGO providing cash grants to support people to overcome the financial barriers on their pathway out of homelessness using personalised budgets.
We partner with frontline charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, ID documents, training courses etc.
On average, Greater Change spends £1,400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum.
Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.
Our Values
- Trust & Support
- Growth & Development
- Passion with Boundaries
- Clarity & Communication
- Emotional Security & Maturity
- Impatience for Change
Philanthropy Manager
We are looking for an entrepreneurial, ambitious and relationship-driven Philanthropy Manager to help grow Greater Change’s income, impact, and profile. Reporting to the Head of Growth and working closely with the CEO, this is a hands-on role suited to someone who can be creative and structured.
You will lead key income streams across High Net Worth Individuals, Trusts and Foundations, and fundraising events, delivering high-quality proposals and thoughtful stewardship that strengthens long-term partnerships.
The ideal candidate will be someone who understands how we are maximising impact and cost-effectiveness. You will be able to clearly communicate how our work delivers meaningful outcomes.
Above all, we are looking for someone proactive and thoughtful, who is motivated to play a key role in scaling a high-impact, evidence-led solution to homelessness.
Main Responsibilities
-
Work closely with the CEO on philanthropic relationships, including supporting the Development Board’s engagement, meetings, and follow-ups.
-
Lead all trusts and foundation activity end-to-end, including prospect research, applications and producing reports, while tracking funding deadlines, maintaining a clear pipeline, and providing regular progress updates to the CEO and Head of Growth.
-
Prepare high-quality proposals, cases for support, presentations, and donor communications.
-
Co-lead on developing and maintaining corporate partnerships with the Head of Growth
-
Manage individual giving, with a focus on donor stewardship and growth.
-
Lead the planning and delivery of fundraising and stewardship events, including stewardship and fundraising events organised by the Greater Change and our Development Board
-
Supporting the Comms team to deliver donor communications across our newsletter and social media channels
Essential Skills, Knowledge and Experience
-
Excellent relationship management skills, with the ability to build credibility and trust with senior stakeholders, including high-net-worth individuals and funders.
-
Highly analytical, with the ability to understand, interpret and clearly communicate impact, cost-effectiveness, and outcomes to a range of audiences.
-
Strong written and verbal communication skills, including the ability to develop compelling, evidence-based cases for support and deliver persuasive presentations.
-
Demonstrable ability to think strategically and entrepreneurially, identifying and pursuing new funding opportunities and approaches.
-
Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
-
Proactive and self-directed, with a problem-solving mindset and the ability to navigate ambiguity and complex challenges.
-
Alignment with our mission
Desired Skills, Knowledge and Experience
In addition to the essential skills, we are especially keen to hear from candidates who are able to meet some, or any, of the additional experience requirements below:
-
Understanding of the homelessness sector or social impact
-
Experience developing fundraising strategy or contributing to organisational growth plans.
-
Confidence in presenting complex ideas (e.g. impact, cost-effectiveness) to senior or non-technical audiences.
-
A good understanding of the housing system, homelessness, benefits processes and services which support people who are precariously housed.
-
Strong IT skills in particular G-Suite, Canva and Microsoft Office.
Personal Attributes
-
High and positive energy levels; you thrive when working at pace.
-
You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others.
-
Willingness to roll up your sleeves, Greater Change is a ‘hands on’ environment.
-
Strong team player who can collaborate and work with others to achieve results.
We welcome applications from candidates with lived experience of homelessness.
What we offer
-
Salary - £40,400
-
Up to 5% pension matching
-
Hybrid working model at home and in the office - we are an outcomes driven team, so we want you to work in the way that's most productive for you.
-
9 day fortnight (every alternate week is a 4-day week).
-
Macbook or PC.
-
A work from home budget of up to £250 to buy what you need for your home setup.
-
Frequent team lunches, and quarterly team activity days.
-
Training budget of £800/year, to upskill on anything directly related to your work.
-
A remote working allowance of up to 10 days per year (pro rata).
-
A wellbeing budget of £400/year (pro rata). You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing.
How to Apply
Please apply with a CV and Covering Letter. Your Covering Letter must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge. Please demonstrate how you reflect our core values and personal attributes throughout your application.
Interview process
We will review applications as we receive them, so we encourage you to submit your application as early as possible.
Candidates will be required to participate in up to 3 recruitment rounds following application. This will include an online test, an interview and a final culture fit held in person in our London office. This may change and prospective candidates will be informed of any changes.
- Application Deadline - Sunday 7th June 2026
- Stage 1 (Work test) - Rolling Basis
- Stage 2 (Online competency based interview) - Wednesday 10th or Friday 12th June
- Stage 3 (Final stage Inperson) - Tuesday 16th or Wednesday 17th June
- Ideal Start Date - July 2026
If you are ready to help drive change and play an integral role in shaping the future
of Greater Change, we would love to hear from you.
Please submit your CV and a Covering Letter which must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge.
Please demonstrate how you reflect our core values and personal attributes throughout
your application.
We provide personalised budgets, or cash transfers, that remove financial barriers, helping people move on with dignity and saving the public millions
The client requests no contact from agencies or media sales.
We have a newly created opportunity for a Engineering Team Leader to join our fantastic Technology team at RBL.
Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.
Based in our Product Engineering team, the new Engineering Team Leader will be responsible for leading the technical development and configuration of our core Microsoft-based platforms. This includes Microsoft 365, Dynamics 365, Power Platform (Power Apps, Power Automate, Power Pages), and Azure Integration Services.
This role will guide a multidisciplinary development team working across low-code, no-code, configuration-led delivery and API-driven integrations. It will ensure systems are reliable, scalable, secure, and aligned to our target architecture and technology strategy.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Head of Product Engineering, this role acts as a hands-on technical leader, providing expert engineering direction, fostering modern engineering practices, and enabling the effective adoption of Microsoft technologies to deliver high-value digital products and seamless system interoperability. Alongside the Microsoft stack it will also provide product support for critical COTS and SaaS systems.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
The Role
What we're looking for
We are seeking an experienced applications professional with strong problem-solving skills and a collaborative approach. You will have experience providing 2nd and 3rd line support for enterprise systems, ideally including Microsoft Dynamics 365 (Customer Engagement) and the Power Platform. You will be confident troubleshooting incidents, carrying out root cause analysis, supporting integrations, and maintaining system performance and data integrity.
You will be comfortable configuring and enhancing applications to meet evolving business needs, supporting upgrades and releases, and contributing to continuous improvement. Strong stakeholder engagement skills are essential, as you will work closely with colleagues across the organisation and external suppliers. You will also have an understanding of information security, GDPR, and governance requirements, along with experience supporting project delivery, testing, and go-live activities.
You will have a varied role that combines operational support with improvement and project work, allowing you to make a visible impact on how the organisation operates. You will develop technical expertise, strengthen stakeholder relationships, and contribute to systems that support an important professional body and its members.
What's in it for you
This is an excellent opportunity to work in the legal sector in a dedicated membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
About The Job
Contract: Permanent, full time contract.
Hours: 35 Hours per week, Monday-Friday, 9am-5pm. We are open to flexible working options.
Salary: £40,000 - £45,000
Location: Hybrid, anchored to Glasgow Carers Trust office 1 day a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.
Carers Trust are looking for our new Senior Fundraising Manager for Scotland, to help us deliver our vision; for unpaid carers to be heard and valued, with access to support, advice and resources to enable them to live fulfilled lives. Carers can't wait, and in this pivotal role you'll lead our income generation strategy in Scotland, helping us secure the financial support we need to deliver big for people across Scotland with caring responsibilities.
Reporting to the Director for Scotland-with support from our UK Fundraising team-you will establish and grow sustainable financial support from a range of sources, including corporate partnerships and trusts.
You will be a confident and passionate communicator able to persuasively share our impact and vision with a diverse range of funders.
Are you passionate about improving the lives of those providing unpaid care in Scotland? Then we want to hear from you!
As the postholder you will:
- Develop a strong understanding of the Scottish funding landscape, proactively identifying and pursuing new strategic opportunities.
- Design and deliver an engaging events programme to cultivate and inspire corporate supporters
- Work closely with UK‑wide fundraising colleagues to unlock cross‑border and national funding opportunities that benefit carers in Scotland
Please download the attached recruitment pack to find out more.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.
This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)
The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.
You would be joining an inclusive and supportive team with access to employee benefits that include:
- They offer 30 days holiday plus bank holidays.
- Various discount cards and subsidised meals to helping give you access to healthy food options.
- A pension scheme with Scottish Widows.
- Organised social events every quarter and special events.
- Free parking.
The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.
Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.
Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.
Management of the fundraising and marketing data selection function.
Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.
Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.
Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.
The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.
Experience of managing income and data processes and reconciliation.
Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.
Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.
Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.
IMPORTANT NOTE
Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.