Our mission at Haven House is to provide the highest quality palliative and holistic care services to babies, children and young people and their families in our local communities.

Haven House was extremely proud to have been voted 26th in the Sunday Times Best Not for Profit Organisations 2019.  We believe this is testament to our committed team who offer the highest possible level of care which makes a difference to the families and children during the most difficult of times. 

Following an external review at the end of 2020, the hospice has identified the need to invest further in its IT and how it can support the growing work of the hospice going forward.

With no current in-house senior IT expertise or dedicated internal IT resource, Haven House are loking to appoint an IT Project Manager to manage and deliver a key programme of projects that has been identified from the review and from feedback received by key stakeholders across the hospice.  In addition, the role will work with an external IT partner to ensure a smooth transition to a new support contract and play a key part in identifying the type of internal ICT resource that is required for the longer term.

This is a crucial role to lead on a key priority for the hospice this year and will report to the Director of Finance.

Key areas of focus to include:

- Working successfully with the external IT partner to ensure smooth transitioning to a new support agreement

- Designing, delivering and reporting on the progress of multiple hardware and systems projects identified from an external review

- Ensuring that a programme of hardware replacement for staff is responsive to changes in both the needs of the charity and in staff working arrangements as the charity moves to a post-Covid environment

- Identifying the training and support needs for a potential cloud migration

- Developing a specification and progressing the recruitment for an ongoing in-house ICT resource that takes account of 1) the role of the external IT provider under the new support agreement; 2) the developing priorities for 2022/23 and 2023/24 and, 3) the ongoing staff training and support needs

- Engaging with other key ICT suppliers to ensure that services are maintained to an acceptable level and that operational issues identified are addressed effectively

The detailed job description and person specification, including the required qualifications, experience, knowledge, skills, abilities and personal qualities are set out in the link attached.

This role will be based primarily at our beautiful woodland setting in Woodford Green where there is on-site parking, public transport and easy access from the Central Line. However, flexible working from home is also an option.

Benefits

As an employee you will be entitled to the following range of benefits;

• Free onsite parking
• Employee assistance programme
• Eye care voucher scheme
• Cycle to work scheme
• Pension scheme (company matches contribution up to 7%)
• 27 days annual leave (pro rata)

If you are a potential candidate who would like to discuss the role, you can contact Richard Penney, our Director of Finance,  and he will be happy to answer any queries regarding this role or how IT operates within Haven House.

To apply

Please download the application form and job description and return to Haven House.

Closing date

The closing date for completed applications is Wednesday 5 May at 5pm. The interview date is to be confirmed.

We do not accept CVs and request that no agencies contact the hospice at this stage.

Job Purpose

As the security analyst, you will protect the IT systems (including networks, hardware, software, IDs & data) from a range of criminal activity. You will monitor networks and systems, detect security threats, analyse and assess alarms, and report on intrusion threats, attempts and false flags, there after either resolving them or escalating them to the Infrastructure manager, depending on the severity.

The IT Security Analyst will own and update various IT security Policy and procedures, while also providing guidance to the organisation for a broad range of Cyber Security Technologies (end user devices and applications (both cloud and on premises solutions). The IT Security Analyst will also be responsible for the installation, configuration and maintenance standards for all IT components.
Working with the wider IT team, The IT Security Analyst is expected to research, diagnose and resolve IT security incidents and aid problem resolution within the agreed SLA's for both International Headquarters as well as the supported territories.

Key Tasks and Responsibilities

The key responsibilities of the role are;

Security & Compliance

• Perform routine risk analysis on the IT systems, including networks, IT Components, Identities, web sites and data.
• Keep up to date with the latest security and technology developments & Threats.
• Investigate IT security alerts and provide incident update and responses in line with the SLA.
• Research & evaluate emerging cyber security threats and the preferred ways to mitigate.
• Use up-to-date knowledge of security vulnerabilities to identify opportunities to use emerging technology to increase our overall security maturity.
• Plan for disaster recovery and create contingency plans in the event of any security breaches.
• Monitor for attacks, including intrusions, uncharacteristic activity, unauthorised or illegal activity.

Security Strategy

• Contribute to & aid the continuous service improvement plans of the Infrastructure and Connectivity Team.
• Ensure all security Policies, process and procedures are updated.
• Take owner ship of the yearly penetration tests and aid the mitigation of risk found.

Security Monitoring

• Daily & weekly monitoring and reporting of security components,
• Work with other sections of the IT team to determine appropriate cyber security solutions which may have an underlying impact of IT service being received.
• Report on any breaches, trends or anonymous behaviour and pattern

Essential Experience

• +2 years hands on experience in an IT security related role.
• Hands on experience with cloud-based security systems (Office 365, AWS, Azure)
• Good Knowledge and understanding Cyber security threats and attacks (man in the middle, phishing, ransomware).
• Experience of Cisco products including Meraki, Umbrella.
• Good Knowledge and understanding WAN edge security protocols.
• Good exposure to more than one Firewall manufacturer
• Good exposure to recovery options for business continuity purposes.
• Extensive knowledge and exposure with Microsoft security and compliance
• Exposer to security appliances such as Darktrace.

We are recruiting for an IT Infrastructure candidate to successfully deliver an excellent technical service and the provision of robust solutions to ensure a high infrastructure availability to our Charity client with locations all over the UK travelling where required.

The IT Infrastructure and Support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.

The successful applicant will proactively record, review and design the infrastructure to agreed standard and methodologies, monitoring systems and problem solving any degradation of service to deliver an infrastructure that is designed around the needs and aims of the charity, as well as driving performance improvements and problem solution using new technologies.

They will also work to create a supportive environment where the Infrastructure staff can feel supported and their opinions valued and where the Helpdesk team can be confident passing issues across and be part of the solution provided.

You will be responsible for supervising one Analyst.

To be successful in this role you will have an in depth understanding of IT Services (Networks, On-premise Infrastructure, Cloud infrastructure in Azure/AWS etc), with a broad range of technical infrastructure knowledge and awareness of emerging technologies.

You will have experience of identifying, managing, and mitigating risks and issues, with proven success in working closely with business representatives to fully understand and document requirements, managing expectations and negotiating requirements.

The role will be remote initially as they continue to be home based under COVID-19. However, the candidate should be able to commute into their Central London office in the long term.

This is an exciting opportunity to be part of a team providing solutions which deliver greater choice for disabled people.

We are seeking a Technology Transformation Manager to increase and improve the use of technology across the charity, maximising efficiency and stepping up the use of data to drive decision making.

You will have:

• Experience of technology programmes, IT infrastructure and software, Information Security and Governance
• Track record of successfully managing end-to-end IT projects to budget, scope and time
• Experience in creating, co-ordinating and delivering training for new systems

You will joining an independent, national charity based in Bath. Our creative and inspiring team includes engineers, technicians, product designers, occupational therapists, fundraisers and administrators. We are led by strong values: we are creative, inclusive and practical, with our vision being to create a future where every disabled person has the products they want to live the life they choose.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care and support needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.

We are looking to appoint a dynamic and “can do” 3rd level ICT Technician to be part of our successful ICT team, which is responsible for the provision of technical support services for Creative Supports ICT systems. As a Senior Technician, you will already have solid knowledge of end user devices and good knowledge of networking, VMware, Citrix and Windows Servers.

The 3rd level IT Support Technician role within Creative Support is wide and varied, taking in IT systems management, monitoring and support across the entire business.  As expected with a role of this nature, the successful candidate will be expected to play a vital role in ensuring that IT systems remain operational whilst providing day to day support, planning, management, evaluation and installation for all mainstream elements of Creative Supports ICT infrastructure

The ideal candidate will have experience of working in the care sector and be able to demonstrate a strong and in depth technical understanding of ICT systems as well as have a high level of customer focus. You would be responsible for providing first, second and third line technical support to end users and infrastructure support to the business. The successful candidate will enjoy contributing to an excellent working environment for staff, and the wider business community.

The successful candidate will be expected to take the leading role in a wide range of activities - including:

-Engaging with the wider business, particularly in relation to ICT projects, to ensure the ICT service helps to achieve Creative supports wider objectives

-Providing proactive, efficient and timely systems administration

-Managing the installation of hardware and software systems across the organisation

-Liaising with existing suppliers to ensure support services meet the business’s requirements

-Managing individual projects in the annual ICT plan and contributing to the implementation of the organisations ICT strategy.

Colleague expectations

-Demonstrates a great positive attitude

-Shows consistent integrity, trust and fairness and embraces equality and diversity

-Delivers time after time

-Makes a difference every day

-Uses good judgement and initiative to find solutions

-Committed to learning and being the best through continual learning and development

Following an initial induction period to the company the role will be based in our friendly IT team operating from our Head Office in Stockport. Willingness to travel and work flexibly dependent on priorities and deadlines is essential.

My client a large, national Charity are currently recruiting Head of Technology Services on a 6 month fixed-term contract basis, which is critical in developing and supporting the technology services they needs to deliver their strategy efficiently and effectively.

This role will help to enable the technology service team to maintain an efficient and effective technology platform, engaging with the leadership, team to ensure they have the technology services to meet current and future requirements.

Key responsibilities of this job include:

• Oversee all technology operations (network, hardware, software, servers, cloud etc.) continuously assessing and developing as‘ fit for purpose’ to enable the delivery of strategic goals
• Management of technology suppliers and partners, enabling successful collaboration in ongoing delivery and future innovation
• Responsible for the identification of security vulnerabilities and eliminating them and responsible for technology services policies, systems and risk register
• To lead cross organisational initiatives to drive progress to implement Scope’s strategic direction.
• Review current IT and systems across the organisations and create an IT & Digital roadmap for the future.

Previous experience and skills required:

• Transformational leadership and leading technology teams in services and infrastructure management.
• Experienced in effective supplier relationship management
• Excellent knowledge of entire Microsoft suite including Dynamics
• Proven IaaS, SaaS, PaaS experience
• Digital awareness and adoption of new technologies

This is an exciting opportunity to Head up a technology teams in an excellent Charity and to guide them through a period of change over the next 6 months.

If you are interested in applying to or finding out more about this opportunity, please send through a copy of your CV to Matthew Buckler at Morgan Law.

The HALO Trust is the world’s largest and oldest international humanitarian mine action charity. Our mission is to lead the effort to save lives and restore livelihoods for those affected by conflict. HALO is known for its work to clear landmines but its work extends to the disposal of other explosive hazards such as bombs, rockets, missiles, and improvised explosive devices (IEDs). HALO was established in Afghanistan in 1988 and now employs over 8,500 staff in 26 countries and territories.

Working under the supervision of the Head of ICT you will provide ICT support to end users across the organisation. In this role, you will provide remote support to HALO’s UK-based staff, as well as to any of HALO’s overseas programmes. You will also lead on and assist with various ICT and information security projects.

In this role, you will form an integral part of a close-knit team responsible for supporting HALO’s ICT infrastructure and security. The role of Information Management and ICT is vital in HALO’s mission to deliver life-saving responses to people in some of the world’s most neglected countries.

This is an excellent opportunity for anyone who would like to accelerate their ICT career in a sector-leading organisation. This position is located at our office in Wilton, near Salisbury, but may require occasional travel to our office in Dumfriesshire, Scotland.

If you wish to apply for this please submit your CV and a covering letter clearly identifying where you meet the requirements for the role no later than 30th April 2021. Please note only applicants who have the right to work in the UK without time restrictions will be considered. Please note we may close this position for applications sooner than the date specified if we receive a suitable number of applications.

IT Support Desk Manager

We have an exciting opportunity for an IT Support Desk Manager to participate in the full range of Support Desk duties supporting end user facing systems, which range from Windows 10 and MacOS through to Office 365 services.

Position: IT Support Desk Manager

Location: Swindon (M4 corridor)

Salary: Up to £32,000 pa

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Interview Date: Shortlisting and interviews will take place on a rolling basis, so please apply early to avoid disappointment.

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the Role

Working as part of the Hardware and Systems team, the IT Support Desk Manager role is responsible for managing the IT Support desk team and ensuring excellent levels of customer service are delivered to staff in response to support tickets. As IT Support Desk Manager, you will also be involved in key IT projects to update, maintain and implement new technologies, which will help deliver the organisations strategic goals.

Responsibilities cover:

• Support Desk
• Line management
• Systems and processes
• Technical projects
• Documentation

About You

To be successful in this position, you’ll need to be passionate about technology and great with people. You will have experience of managing and leading and efficient support desk along with leading IT focussed projects from start to finish.

You will have experience of:

• Office 365 stack administration
• Microsoft Office Web, mobile and desktop apps, Microsoft Teams, Endpoint Security
• Intune MDM and MAM, Azure AD, Exchange and hybrid, SharePoint, Stream
• End user devices – configure and remote management
• Widows 10, MacOS, IOS, Android
• Apple Business Manager and Apple Configurator
• Cloud telephony services and infrastructure
• Sophos Endpoint, Safeguard and Sophos cloud
• Desktop Central
• Microsoft PowerShell
•  Similar project management solutions
• Cyber Essentials

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. We welcome applications from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. You will be asked to submit a CV together with a 250-word statement that sets out your skills and experience in relation to this role.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer, IT Support Desk, IT Support Desk Supervisor, IT Support Desk Manager, IT Support Desk Team Leader, IT Support, Web Support, Business IT Support, IT Help Desk, IT Help Desk Manager, Service Desk Manager, IT Manager, Engineer, IT Engineer, Infrastructure IT, Infrastructure Engineer.

I am currently looking for a Microsoft certified engineer with an understanding of Exchange 2016 and Active Directory system. This immediate start role is to assist the IT Manager with various urgent projects for an amazing children's charity.

Main duties:
Upgrade to Windows 2016 from legacy OS
Clean up AD
Assist with the upgrade of the HP server memory
Help with Network Security and permissions
General support for 8 physical and 5 Hyper-V servers

If you are immediately available with the above skills and experience, please apply online today!

Infrastructure Engineer

Do you have experience with migrating systems to cloud based Office 365? If so, you might be the candidate that we are looking for.

We have an exciting opportunity for an Infrastructure Engineer to participate in the full range of Support Desk duties including supporting, maintaining and upgrading on-premises and SaaS infrastructure and services.

Position: Infrastructure Engineer

Location: Swindon (M4 corridor)

Salary: Up to £35,000 pa

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Interview Date: Shortlisting and interviews will take place on a rolling basis, so please apply early to avoid disappointment.

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the Role

Working as part of the Hardware and Systems team and as an escalation point for the Support desk, the Systems Engineer is responsible for supporting, maintaining and upgrading our on-premises and SaaS infrastructure and services. The role will also lead key IT projects to update, maintain and implement new technologies, which will help deliver the charity’s strategic goals.

Responsibilities cover:

• Technical infrastructure
• Technical projects
• Support desk activities
• Hardware provision
• Documentation

About You

As Infrastructure Engineer, you’ll need to be passionate about technology and great with people. You will have experience of Office 365 migration, leading IT focussed projects from start to finish and working on a busy support desk.

You will have experience of working with:

• Office 365 stack administration, configuration and use of
• Network services, hardware, protocols, routing and diagnostics
• Cloud telephony services and infrastructure
• Veeam backup and replication
• Implementation and support of major UC platforms
• Microsoft Office 2016/19/365
• Manage Engine Desktop Central
• Project management tools 
• PCI Compliance

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. We welcome applications from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. You will be asked to submit a CV together with a 250-word statement that sets out your skills and experience in relation to this role.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer, IT Support Desk, IT Support Desk Supervisor, IT Support Desk Manager, IT Support Desk Team Leader, IT Support, Web Support, Business IT Support, IT Help Desk, IT Help Desk, Service Desk, IT, Engineer, IT Engineer, Infrastructure IT, Infrastructure Engineer.

Location: You can be based in any of our UK offices.

We are growing our Technology leadership team and looking for someone to lead our Infrastructure & Workplace portfolio, responsible for the design, development and operations of the infrastructure that underpins our organisation, as well as our devices, core tools (including Office365) and first-line support service.

This role will balance critical live service operations with a modernisation agenda, completing our migration to a cloud-based infrastructure and ensuring our tools and office technology support future ways of working in a post-pandemic world.

You will be perfect for this role if you have a strong background in infrastructure operations, a passion for modernisation and want to be part of an organisation with true purpose.

For more information, please go to the job description.(If you're viewing this on an external job board, please click apply to be directed to our website)

We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role. If you think you could do the role, but don’t have all the desirable experience, we would still love for you to apply.

Upon joining the Trust, you’ll have the opportunity to join and be supported by our 4 main networks. PT CAN (Cultural Awareness Network), PT GEN (Gender Equality), PT PULSE (LGBTQ+ network) and PT DAWN (Disability and Wellness Network). We want to work with people who think they can make a difference in young people’s lives, if you think that’s you, we’d love to hear from you.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 774 

Our University client are looking for an experienced SAP Technical Analyst to join their team that support their professional services including SAP, management information, identity management and integration tools. You will be joining the university at an exciting time of change and will work as part of a great team. This is an opportunity to make a positive contribution to the university; whilst gaining valuable experience of this rewarding sector.

Responsibilities

• Play a major role in the resolution of production incidents and problems by providing 2nd and 3rd Line support to users. Provide expertise, guidance and support to other staff in their work to diagnose and resolve incidents and problems. Undertake data and data quality analysis in order to identify causes of problems and define solutions.
• Support the necessary regular maintenance of the business systems including Upgrades, HMRC patching and Software Updates.
• Play a major role in the analysis, specification and design of and enhancements to existing applications and new applications where appropriate. Proactively capture and manage changes to requirements throughout the development life cycle and provide a fast, dynamic feedback loop for queries and changes.
• Perform system analysis, development (including programming) and configuration. Contribute to the definition of the business system architecture and design. Apply technical expertise and knowledge when assisting with unit and integration testing, and support acceptance testing. Ensure that the IT component is delivered to agreed service levels and is handed over to production.
• Work with third party suppliers to scope third-party solutions and tasks where applicable. Write specifications for third parties and internal staff. Work with third parties to ensure that requirements are understood and provide a fast, dynamic feedback loop for queries and changes.

The successful candidate will have demonstrable experience as an SAP Technical Analyst

• Experience providing second and third line support for SAP Finance
• Experience developing systems enhancements to SAP Finance
• Experience providing second and third line support for Sales and Purchasing
• Experience supporting and developing SAP HR and Payroll
• Alongside the technical experience, strong analytical skills including the ability to assess problems and identify solutions are required.
• Good interpersonal skills and demonstrable experience in communicating with customers alongside a strong commitment to customer service are also essential requirements.
• ABAP programming and workflow knowledge is desirable.

Community Southwark is the hub for the VCS, social action and volunteering in Southwark. We are a place that anyone can come to for support to improve the community in which they live and/or work.

We believe we should be a leader for the sector. We are coordinating activities and bringing organisations together to tackle issues jointly at a borough-wide level and in local areas.

We are a champion for the sector and look to ensure we have a seat at the right table on its behalf.

Our current HR and Office Manager is on an extended leave until 31st March 2022. We are looking for a self-starter who can hit the ground running and cover for them until their planned return (there is a possibility of the role being extended beyond that date).

You will be an experienced and hands-on HR and Office Manager, ideally with experience of working in small charities. This is a varied role that will enable you to thrive. Ensuring that staff has the IT equipment they need, renegotiating the charity's insurance, helping to set up policies and procedures ensuring that our staff can perform to their full abilities, gathering data and generating reports for the Board of Trustees, dealing with a diverse range of HR issues - no day is the same in this busy role.

For full details, please visit our website or the attached recruitment pack.

We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) candidates and people from the LGBT community.

The Elim Pentecostal Church is a growing Movement of more than 550 Christian congregations in the UK and Ireland. Elim is also a leading UK charity operating within the non-profit sector as a single consolidated charity. Elim’s core vision and distinctive characteristics arise from its spiritual heritage as a denomination focussed on Christian mission and ministry.

Elim International Centre Malvern is the base for the Elim’s ministry, mission, training, administration and finance departments, serving the denomination’s churches and activities.

Regents Theological College is the National Training Centre of the Elim Pentecostal Church and one of the leading Pentecostal Bible Colleges in Europe. It provides a range of theology courses at undergraduate, postgraduate, and doctoral levels, all validated by the University of Chester

At Regents Theological College the philosophy behind all that we do can be summed up as Heads, Hands and Hearts.  HEADS - We unashamedly encourage all students studying with us to stretch their minds, see things from others’ perspective, develop academic muscles that enable them to critically navigate their way through the changing world.  HANDS – We seek to put practical tools in the hands of our students to understand the day to day reality of mission and ministry whether that be in the context of church, education, chaplaincy or everyday day life. We encourage students to actively participate in placements and reflect on their own and others’ practice.  HEARTS - It is our prayer and desire than anyone studying at Regents also encounters God for themselves and is transformed by His presence in their daily lives.

THE ROLE

The post holder will be responsible for providing appropriate hands-on IT support, working collaboratively with the College Leadership Team, Elim IT services, Academic Deans, Lecturers and Student Support Services, to ensure that appropriate technologies and techniques are utilized to deliver the best possible experience for all our customers, including staff, students and external collaborators.

Duties:

• Development of a marketable distance learning delivery in conjunction with module leaders, to add value to Regents existing programs by increasing flexibility and numbers on courses.
• Develop effective digital pedagogy through innovation, training and support of all staff.
• Overall management of the VLE systems including platform and upgrade recommendations to support learning.
• Set up, advise and support lecturing team on effective IT systems to enable remote teaching and learning.
• Working with IT department and student services to ensure students have effective access and support to Regents digital systems.
• Evaluate systems to enable the best staff and student experience and value for money.
• Management of all platforms and infrastructure for the roll out of multi-location teaching delivery.
• Support digital lecturing best practice training and shared learning.
• Provide technical assistance with the creation of online teaching materials on the VLE as well as Data Management.
• Act as a digital librarian to manage, oversee & streamline all data stored using appropriate systems and external partners.
• Ensure user friendly storage and maintenance of videos associated with assessments in compliance with relevant institutional policies.
• Ensure the Regents database systems (Ellucian) provides the essential information to lecturers, support staff, leadership of Regents and outside agencies.
• Provide support and training beyond day-to-day use of database.

Specific IT support for Quercus has been identified in the following areas (this would be undertaken by Digital Learning Facilitator or support/training given to staff to enable this):

• Maintaining set up/changing security measures for users.
• Setting up new programme structures/modules including assessments on the system.
• Making changes to existing programme structures/module structures including assessment components.
• Deleting Modules from the system.
• Generating management reports using the ad-hoc system by setting up the parameters for a bespoke report using the x and y axis method.
• Understanding of how to set up and run the HESA side of Quercus Inc. introducing drop down tabs for new fields as well as providing technical support to this aspect of the database.
• Amending/adding course years for a registered student in order to comply with the HESA return.
• Development of the system’s capabilities to better serve the requirements of administrative and academic staff.
• Assistance with the registration and roll-on of students, including allocating single log on and ensuring HESA collection fields have been updated.
• Housekeeping of the reference data fields.
• Liaising with technical members of staff at Ellucian in order to resolve local database issues.
• Attendance at regular online Ellucian meetings

Specific Management, Oversight and Development of VLE to include (this would be undertaken by Digital Learning Facilitator or support/training given to staff to enable this):

• Oversee and facilitate set up of new students on the VLE and set up instructions for new students.
• Trouble shoot with new students where logon not working.
• Liaise with the Elim IT Department and library regarding single sign on to connect with the VLE.
• Liaise with Overt regarding VLE upgrades/issues.
• Technical support for some students who are unable to connect with computers/phones/tables on site (usually a quick fix).

IT Strategy and Delivery:

• Represent Regents on the Elim IT Committee.
• Oversee the resource allocation of IT equipment to Regents staff.
• Develop IT and Digital strategy for Regents 3-5 years.
• Evaluate patterns of spending for all IT and seek to ensure effective investment and value for money.

Systems support:

• Working with the IT department ensure effective support of all hardware and software systems used by Regents.
• Ensure effective training for staff on all systems.
• Working with outside agencies to support Regents IT.
• Oversee IT Classroom support in Theatre, Classrooms and Chapel.
• On hand support to trouble shoot technical issues (in conjunction with the relevant dept or external partner).
• Exploring and ensuring continual improvement in all Hardware and software solutions