Job Title:  System Administrator

Reporting To: Head of IT

Working pattern: Based from home with regular travel to The Felix Project depots in west, north & east London

About The Felix Project

The Felix Project is a dynamic London charity that works with food suppliers and charities and schools to reduce food waste and food poverty. We were set up in 2016 by entrepreneur, Justin Byam Shaw. 

More than eight million people in the UK struggle to afford to eat every day, while our food industry generates 100,000 tonnes of edible food waste each year. 

We rescue good food that cannot be sold and would otherwise go to waste.  This is high-quality and nutritious, including a high proportion of fresh fruit and vegetables, baked goods, salads, meat and fish.  We collect or receive food from 170 suppliers, including supermarkets, wholesalers, farms, restaurants and delis. 

We sort and then deliver this food to charities that cook meals and prepare food parcels for vulnerable people and to primary schools to distribute to children and their families. This year we will deliver over 5000 tonnes of food to more than 310 London frontline charities and primary schools. This is enough food to make over 13 million meals. 

We have 37 staff, 400 volunteers and a fleet of 20 vans, and we run three main operations: our two depots at Enfield and Park Royal and our Central London operation.  The depots are open during the day and from these we collect, sort, deliver and store surplus food completing pre-configured routes.  Our Central London operation runs in the evening and does point to point re-distribution directly from food retailers to charities, without the need for depot storage.  The Central London operation is fully “green” and uses electric vans and walking and cycling routes to extend our reach.

The Situation

Since the start of Covid we have seen demand for food from our many charity partners rocket, and now we are sourcing and delivering food for more than 500,000 meals every week (a 300% increase since March). With our talented and energetic workforce we are now committed to make an even greater impact on food poverty by growing this to 2 million meals per week (100 million meal per year) by 2023.

As part of this ambitious plan we have committed to Microsoft 365 infrastructure and we already utilise Outlook, SharePoint, Teams and PowerBI, with users established on our Azure AD. With the help of Accenture and Avanade we have implemented Dynamics 365 for Field Service, managing our receipts and deliveries of food in our fleet of vans using a PowerApps Portal to enable live updates for our volunteer drivers. Now, building on this we want to extend the use of dynamics into our Fundraising and Volunteering teams by migrating data and processes from proprietary cloud-based systems onto a single Dynamics 365 CRM platform, and then implementing world-class marketing tools to help drive our need to attract more great people and resources.

We’re looking for a Champion

As an IT professional, you know your stuff, but something is missing. Perhaps, you're not being challenged? Or not getting the opportunity to achieve your potential? Or perhaps you want a job where your work makes a direct difference to the lives and welfare of others?

The Role

We're looking for a Microsoft 365 Administrator to join our busy team. Working from home and our depots, you'll be responsible for supporting, managing and developing our M365 platform. Working with colleagues and external consultants, you'll take responsibility for ensuring our ecosystem is in great order and delivering measurable benefits for our business and our customers.

This newly created position would suit an experienced IT Support Analyst / Systems Administrator / Service Desk Engineer with experience of supporting Microsoft 365 / Office 365 and related technologies such as Exchange and Active Directory in a startup or SMB environment. The ideal candidate should have 5+ years hands on experience.

You will have strong tenant level experience of implementing and managing Microsoft 365 (Teams, SharePoint, OneDrive, Exchange). You will also have a good understanding of PowerPlatform, (including PowerBI, PowerApp and PowerAutomate) and some experience of managing Microsoft compliance and security. Experience of the governance and best practice around cloud infrastructure and applications would be an advantage.

You will support the business by taking responsibility for the day to day operation and resilience of all business systems, including resolving support issues and overseeing our external helpdesk and support partner. This key role demands exceptional problem-solving skills and the ability to drive issues to resolution whilst being able to prioritise competing demands and cope in pressurised scenarios. The ideal candidate will also have excellent communication skills and be able to support users in diagnosing and resolving issues in the most effective ways.

This is a 1 year fixed-term contract. In that time you'll encounter a wide range of valuable experiences for your professional development. Plus, we've some exciting plans going forward, so who knows what the future may bring?

Key Skills:

• Good experience as administrator of Microsoft 365 and Dynamics 365
• Experience supporting and training users, developing system policy, roadmapping and agile development
• Strong skills and experience in Office 365 applications
• Understanding of Microsoft Licensing
• Experience in the analysis, documentation and re-design of business processes
• Competence in PowerBI, PowerApps and PowerAutomate
• Experience of Microsoft Visual Studio, Common Data Model and Nonprofit Accelereator would be an advantage

Responsibilities:

• Work with external consultants to make recommendations towards service improvements and standards
• Oversee all IT support issues via IT ticketing system
• Monitor trends and proactively respond to issues to support the business
• Lead in planning software updates ensuring capacity to delivery

Interview process

Interviews will take place first week of October

We are looking for an Office Manager to be the key person of the organisation's central operations, providing an effective administrative support function at our offices. You will need to be proactive, systematic and solutions focused, have two years administrative experience, be literate, numerate and have good IT skills and the ability to provide a high quality,professional service to our clients and the beneficiaries we support. Excellent communication and negotiation skills, a willingness to explore new ideas and approaches, learn new skills and take on new challenges is essential. Experience of working in a growing charity or income-generating organisation in the sector, and direct exposure to and knowledge of the needs of the Latin American communities and the charity sector will be distinct advantages.

The post is part-time, 28 hours per week over four days. Flexible working arrangements may be available and you will occasionally be available on evenings or weekends.

How to apply

If you are interested in joining our team, please visit the Job vacancies section on our website and submit your completed application and monitoring forms by the 6th of October 2020.

Interviews will be held on Thursday 15th of October 2020

We may receive a large number of applications and unfortunately we may not be able to reply to everyone. If you do not hear from us five days after the deadline, please assume you have not been shortlisted. We wish you good luck.

We welcome applicants for all age groups, backgrounds and genders. We are a London Living Wage Employer.

Finance & Administration Manager

Hours: 3 days/week (24 hours) ideally spread over 4 or 5 days
Contract: 1 year with the possibility of extension
Annual Leave: 4 weeks pro rata + statutory holidays
Location: Stonebridge, London Borough of Brent

Sufra NW London is a Community Food and Advice Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable.

Role Description

We are recruiting a Finance and Administration Manager to help scale-up the charity’s financial and administrative infrastructure in line with the growth and development we have experienced in recent years. The postholder will work closely with the Director and the Senior Finance Advisor to prepare and manage budgets, monitor income/spending and prepare management accounts for the Board of Trustees. Among other responsibilities, they will line manage the Administrative Officer and oversee the charity’s digital infrastructure and HR systems.  

We are seeking someone with at least 3 years’ charity finance experience who can take responsibility for ensuring financial procedures are maintained in line with the charity’s policies and can identify/make improvements to systems and processes, as necessary. This is a hands-on role in a grassroots charity where you will be working closely with the existing part-time Senior Finance Advisor (who works remotely) and members of the Management Team to re-shape how we manage all aspects of our financial administration.

The candidate will be a confident communicator and an organised self-starter. You will have experience managing staff and be capable of prioritising urgent tasks and working under pressure. The ideal candidate would be interested in taking on additional finance responsibilities as the charity continues to grow in the years ahead. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has an adaptable and flexible attitude. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and help the charity transform the lives of beneficiaries.

Flexible working hours/days are available to fit around childcare or other needs, including some home working.

Want to use your project management skills to play a vital role in making clean water, decent toilets and good?hygiene?normal for everyone everywhere?

Join WaterAid as IT Project Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

The IT directorate is responsible for the development of IT infrastructure and application services running in the UK as well as supporting staff across 20 WaterAid countries.

As an experienced project manager, the post holder will provide guidance, support and leadership to ensure the delivery of an ambitious and exciting portfolio of IT change across the organisation.

You will have day-to-day responsibility for the smooth and effective running of projects with a focus on results, outcomes and high-quality delivery. Effective project leadership along with a passion for agile and flexible delivery, partnership working and strategic thinking will be key to delivery in this role. The post holder will work with internal and external stakeholders internationally and in the UK to understand their needs, guide them through change and ensure delivery.

This is a permanent full-time post (flexible working will be considered). We are open to the postholder being based in any country where WaterAid has a presence - subject to cost and communication with the majority of WaterAid countries being practical.

About you:

To be?successful, you'll need:

• A proven track record of successful project management within complex environments
• Solid knowledge and experience of leading projects within an agile project management environment
• Ability to work independently under your own initiative
• Sound problem solving and analytical skills, with excellent attention for detail combined with the ability to see the bigger picture

Knowledge of the key principles associated with business improvement and Lean Six Sigma methodologies would be an advantage

To see the full job pack, please click 'Apply'.

Salary (UK) up to £45k subject to experience, with excellent benefits. Salary and benefits for other countries will vary in line with that WaterAid country's salary scale.

Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Applications will close 23:59 UK time on Sunday 4th October.? Availability for interview is required?w/c 12th October. 2nd interviews are expected to be completed before the 31st October. Interviews to be conducted remotely via video call.

Our UK offices are at 20 Canada Square, Canary Wharf, London and this role could also be based in a country where WaterAid has a presence, subject to cost and time zones allowing effective communication with the majority of WaterAid countries.

Additional Information

WaterAid UK benefits?include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Flexible working conditions, including the opportunity for part-time work and home working
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
• Sabbaticals
• Volunteer Day

WaterAid UK is based in Canary Wharf, London. The office currently has limited capacity due to covid-19 - therefore the onboarding process is anticipated to be delivered remotely and the post holder may initially spend significant periods working from home. This will be discussed at the interview stage with you.

We are unable to provide sponsorship or relocation for this post.? In order to apply for this post,?you must be able to demonstrate your eligibility to work in one of WaterAid's countries.?

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us at [email protected]

IT Infrastructure Engineer- Permanent

Full Time (37.5hrs per week)

Salary £ 32,000 – 35,000 (dependent upon experience)

An exciting opportunity has arisen for an IT Infrastructure Engineer to join The Children’s Trust I.T Team.

The Children’s Trust I.T. Team is key in the design, development, delivery and maintenance of the organisation’s I.T. infrastructure and I.T. support services.  Ensuring a customer focused service and secure environment are at the forefront of everything we do. 

The I.T. Infrastructure Engineer will be responsible for ensuring the I.T. Infrastructure services operates to a high level at all times, as well as managing operations, maintenance and development of the I.T. infrastructure programmes and systems.

For this role it is essential that you have experience of administering O365, Exchange, OneDrive, and Azure Active Directory as well as maintenance and development of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items).

You will need to have a flexible and ‘can do’ attitude to competing commitments in workload, as well as well as show commitment to the vision and values of The Children’s Trust

This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.

If you would like to discuss the role please contact the People Operations Team, details are found on The Children's Trust website.

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, in order for your application to be considered ( this will be found on our website, where the job is advertised). As part of the shortlisting process, gaps in employment will be examined and will be further explored during the interview process. 

Closing Date: Monday 7th September2020

Interview Date(s): TBC

Strictly no agencies please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interview.  Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for interview on this particular occasion.
 

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. 

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton and Epsom.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: free on-site parking; subsidised cafeteria; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an environment that is as unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities.

The Children’s Trust is fully committed to protecting children and young people.  All posts at The Children's Trust are subject to an enhanced DBS check.  If you are applying to The Children's Trust, and are already registered with the DBS update service, this will speed up the recruitment process significantly.  We are an equal opportunities employer, and welcome applications from all suitably qualified candidates, regardless of their race, sex, disabilities, religion/beliefs, sexual orientation, or age.

We are recruiting and Infrastructure Analyst for this London based charity to support and provide guidance to the organisation for a broad range of IT infrastructure technologies, devices and applications in the cloud and on premises solutions. You will also be responsible for the installation, configuration and maintenance of all infrastructure components.

The Infrastructure Analyst will diagnose and resolve tier 3 incidents and aid problem resolution across the services provided by the IT Service desk within the agreed SLAs.

You will ideally have worked in the charity sector and should have the following skills and experience;

• +2 years hands on experience managing a global network including DNS, VPN & IP telephony (VoIP).
• Hand on experience with cloud-based systems (Office 365, AWS, Azure)
• Good Knowledge and understanding of network topology and IP schemas.
• Experience of Cisco products including Meraki, call manager network technologies.
• Good Knowledge and understanding of VMware to ESXi hypervisor.
• Good exposure to more than one Back-up technology and solution
• Good exposure to recovery options for business continuity purposes
• Extensive knowledge and exposure with Microsoft Active Directory

Do you have a knack for systems and technology? Are you a people person and motivated to help others? Are you calm under pressure?

Support Through Court is an independent charity which provides much-needed practical and emotional support to people dealing with the court process without the benefit of legal representation. Most are frightened of and unfamiliar with the courts and may be facing serious issues that could affect their children and relationships, finances, or the roof over their head. 

We are starting a new, two year project piloting a virtual support initiative for those seeking help with divorce and/or child arrangements but do not have legal representation. Clients will virtually receive practical support from Support Through Court volunteers based at offices across the UK, and legal advice through our partnership with RCJ Advice. 

The post will be for two years. We are looking to recruit someone based in central London, however as volunteers will be based at Support Through Court offices around the UK, some travel will be required. The post holder will report to the Head of Systems & Information and will be part of the Systems & Information team. The primary focus of the post will be our new virtual support project with regards to:

• Ensuring continuous and smooth running of the hardware and IT systems.
• Providing face-to-face and remote support to volunteers and clients using the systems
• Pulling statistical information needed for reporting

Additionally, the post will assist the Systems & Information team with BAU activities and provide general IT support to staff and volunteers across the wider organisation.

The ideal candidate will have: excellent hardware and software troubleshooting skills, the ability to patiently explain technical solutions to a wide range of audiences, efficient administrative skills, empathy for our clients, a willingness to learn, and the flexibility to follow directions or take the initiative as needed.

If this sounds like you, we look forward to receiving your application: please send a CV, together with a covering letter clearly explaining how you fulfil the criteria in the job specification and the requirements for the role.

Applications are due by 9:00 AM on 5 October 2020.

Interviews will take place on 8 October 2020.

Birmingham Rathbone is a local charity which works to enable people with learning disabilities to achieve their full potential. We invite you to join our team of professionals providing an excellent service to clients all over the City.

We currently have a full-time vacancy for a:

DIRECTOR of FINANCE, ADMINISTRATION & IT
(Birmingham based)
Full-time - 36.5 hours a week
Salary range £48,432 - £55,200 p.a.
(plus pension and 25 days annual holiday plus Bank Holidays)

Key responsibilities:

• Effective management of the organisation’s finances, administration and IT infrastructure (IT support is contracted out)
• Support on Finance, Administration and IT to the CEO, Senior Managers and Trustees
• Direction of finance, administrative and IT activities to meet the organisation’s aims and objectives

Candidate Profile:

• Qualified accountant status (ACCA, CIMA, ICA etc.)
• Proven experience of leading a finance function and effectively managing staff
• Sound business judgment with clear strategic thinking
• Able to multi-task proactively and meet deadlines
• Excellent communication and IT skills
• An understanding of the Charity Sector

Closing date 09.00 a.m. on Friday 9th October 2020
Socially distanced interviews will take place on 19th and/or 21st October 2020

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website to download the application pack.

Enhanced Disclosure & Barring (DBS) check will be required.

Registered Charity No. 516557

We are committed to equality of opportunity and invite applications from all sections of the community.

Please do not send CV’s. Only applications forms will be accepted.

No agencies please.

You will work as a key member of the Systems Infrastructure team to support, maintain and improve St John Ambulance’s technical infrastructure in line with agreed technology principles.

About the Role

As IT Infrastructure Systems Analyst at St John Ambulance, you will work as a key member of the Systems Infrastructure team to support, maintain and improve St John Ambulance’s technical infrastructure in line with agreed technology principles. You will work closely with relevant teams and third-party service providers to carry out maintenance work, action support requests and resolve incidents as assigned by the IT Service Management system.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

To be successful in this role, you will have previous experience working as a service desk engineer, a comprehensive level of experience providing support in an ITIL aligned enterprise environment and be comfortable working across different platforms and network technologies.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
• Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 05/10/2020

Application Review Date: 28/09/2020

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

The Finance and IT Manager will work closely with the Interim Chief Executive and other members of the Leadership Team to ensure that the Farm works efficiently and effectively, making the best use of all its assets. 

The post holder will be responsible for continuing to develop the function at both a strategic and operational level. The Farm’s Finance and IT have been especially strengthened in recent times and this new post has been created to spearhead the ongoing transformation. There is an organisational emphasis on improving processes and creatively using technology to improve productiveness and efficiency across the Farm site. 

The post is an integral part of the Leadership Team and will have operational support with the function from members of the support team. This is a senior role: the post holder will have influence across the Farm with involvement at Trustee, organisational and team levels. 

This is a great opportunity to really make a difference within a small organisation that is wanting to grow and strengthen its operational model. The role would be ideal for someone who wishes to play a crucial part in an organisation that is on a journey of modernisation and improvement of its practices.

About you: 

We are looking for a dynamic and driven Finance and IT Manager to work with the Interim Chief Executive to sustain the momentum built in recent times. The Finance and IT Manager will be enthused by the prospect of driving our Finance and IT transformation programme forward and leading our transition to a finance business partnering model. They will have the skills needed to work as a member of the Leadership Team and help shape the strategy and delivery of excellent forward facing financial planning, analysis, and use of IT. Managing multiple priorities and working to deadlines will also be crucial to the role. 

Key responsibilities: 

• Continue to develop the function at both a strategic and operational level. Drive the ongoing transformation with emphasis on improving processes and creatively using technology to improve productiveness and efficiency across the Farm site. 

• Lead the yearly financial planning cycle, working with senior members of the team to draft  an annual budget, and in-year forecasts when required, and present to the Interim Chief Executive for discussion. 

• Maintain a cash forecast for a rolling 24 month period, highlighting risks or opportunities, to the Interim Chief Executive and Leadership Team. 

• Oversee and review the performance of monthly petty cash, bank and other Balance Sheet accounts’ reconciliations. Post depreciation journals on a monthly basis. 

• Review key contracts periodically to ensure value for money. 

• Oversee the credit control function, providing support to the Project Officer to resolve debtors on a timely basis. Produce key performance data on debtor management on a monthly basis. 

• Oversee the administration and claiming of Gift Aid on Small Donations and otherwise, ensuring maximum recovery. 

• Prepare and submit Corporation Tax Returns as and when required and provide advice on Corporation Tax, VAT and Gift Aid. 

• Prepare management accounts, including dashboard reporting on key financial metrics, and present to the Trustee Board. 

• Lead the year end process, drafting the statutory accounts and delivering a clean Independent Examination. 

• Continue to develop the current financial systems, policies and procedures to ensure they remain fit for purpose. 

• Work with the Interim Chief Executive in pursuing identified business development and commercial opportunities, providing analysis and financial expertise in scoping out future developments. 

• Develop appropriate IT policies and manage IT risks. 

• Be a Systems Administrator for Office 365, including but not limed to, managing user access, adding joiners and removing leavers. 

• Line manage any members of the Finance and IT department. 

• In addition, carry out any other duties within the scope, spirit and purpose of the job, as requested by the Interim Chief Executive. 

Person specification: 

In order to be considered for the role, it is vital that you are self-motivated with excellent time management and organisational skills. Soft skills such as being persuasive and an ability to communicate with a broad range of people are also important in this people-focused role. More specifically: 

• Hold or only have a few modules left to complete of an accounting qualification (ACCA/CIMA/ACA) or qualified by experience.

• Professional experience in the finance function of a fast paced charity or corporate. 

• Experience of working at a senior level in a finance function. 

• Experience of working with charity accounting practice, including SORP. 

• Experience of ensuring compliance with the specific tax regime regarding charities. 

• Experience of ensuring compliance with the governance requirements of charities. 

• Excellent analytical and problem-solving skills and high attention to detail. With initiative to anticipate and meet needs ahead of time and identify opportunities to improve processes. 

• Xero experience, together with an excellent ability in Microsoft programmes, particularly Excel. 

• Experience with financial dashboards and reporting. 

• Highly IT literate and experience of scoping and managing the implementation of IT infrastructure projects. 

• Effective and confident communicator with the ability to work closely with colleagues, advisors and Trustees. 

• Self-motivated with excellent organisational and time management skills. 

• High levels of integrity and the ability to act confidentially. 

• Be able to work and relate well with people of other cultures and nationalities

• Applicants must have the right/permanent right to work in the UK

 
If you are passionate about creating value and cultivating a positive work environment together with the team, then please apply. 

To apply submit your CV and a covering letter no longer than two sides of A4 which addresses the key responsibilities and person specification by Sunday 4 October. Applications will be continually reviewed and we reserve the right to close the vacancy sooner, should a suitable candidate be found. 

If you would like an informal chat about the role, please contact Aabida Mohmed, Interim Chief Executive. 

Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your technical expertise to make the UK a better place to grow old, then we have the job for you.

We are recruiting for a Head of IT Customer Service to join Age UK on a 12-month fixed term contract. Reporting to the IT Director the successful candidate will take responsibility for the operational management of the IT Customer Service Support team, managing ITSM and all aspects of the successful delivery of customer centric IT service.

You will manage the relationships with outsourced IT service providers, ensuring SLAs are clearly defined and met, take overall responsibility for the management and support of business applications across Age UK, and provide leadership and insight on all IT projects or relevant procurement.

In addition, you will also play a vital role in defining and delivering the vision and strategy for the IT support across the organisation.

This role is home based but will require occasional travel to our London office when safe to do so.

About you

* You will have significant experience managing a service desk and will have built and developed managed processes and procedures which improved service, added value and reduced costs/time.
* You will demonstrate excellent supplier management skills and will be experienced managing multiple complex outsourced suppliers.
* An in depth knowledge of Service Management principles and in-depth knowledge of ITIL framework is essential.
* You should be an experienced team manager, with the ability to manage a diverse IT Service Delivery teams including in house and outsourced services.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please visit our website.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Infrastructure Specialist - Ops - Experienced (7028)

Barnardo's is running an ambitious transformation programme covering infrastructure , security and new system deployments. As a result we need an experienced Infrastructure Specialist to lead the infrastructure and server team.
This is a lead technical position where leadership, mentoring and support of the infrastructure and servers team are equally as important as highly developed technical capabilities . In addition, political astuteness , a customer-centric service ethic, commitment to quality delivery and an open, engaging, "can do" style are also essential.

Working hands-on, at all levels from concept through design to full service and post implementations support & configuration , the individual will architect, manage, and deliver new technology solutions into service in addition to care and maintenance activities for existing systems in collaboration with other technical and operational teams.

Barnardo's is a 150-year-old charity on a journey to transform children's social care . As part of our 10-year corporate strategy, Barnardo's has committed to becoming a digital organisation .

The Digital and Technology team, also known as #futurebarnardos , is part of the Strategy & Performance group. We are responsible for leading a transformation of the whole charity: inspiring it to take a user-centred , data-driven approach to all our operations , products and services, and iterating from small beginnings to big ideas.

Our vision is simple: achieve better outcomes for more children . Along the way we will we equip and empower our staff to provide even better support . We will turn data into insight that leads to improvements in people's lives. We will lead change across health and social care by taking a user-first, evidence-driven approach to problems. And through all this, we will inspire our charitable donors to be even more generous in supporting us.

We are looking for a small group of ambitious , humble visionaries to lead our team, and inspire others across the charity and beyond to help Barnardo's meet its vision. We've written a blog post about our vision, the values we uphold as a team, and the sorts of people we are looking for.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers . We welcome applications from women, BAME and LGBTQA+ candidates, candidates with both visible and non-visible disabilities , and neurodivergent candidates, as people under-represented in our sector. We believe it is really important to gather the widest range of views so that we can design and deliver the next generation of products and services for children, families, supporters and staff.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements .

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description. This should be done with an understanding of the context of the service described.

About Barnardo's

At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.

Our basis and values

Documents

* Recruitment of Ex-offenders Policy (Oct 2018).pdf (0.56 MB)
* Infrastructure Specialist - JE2019-091 - D52A.pdf (44.37 KB)

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

The Mulberry Centre is a walk-in cancer information and support centre with a welcoming and non-clinical environment based in the grounds of West Middlesex Hospital in Isleworth. We aim to provide support and information for anyone affected by cancer, offering practical ways of enhancing physical, psychological and emotional well-being of people. We provide free services for anyone affected by cancer - not just those with cancer, but also carers and those bereaved by cancer.

Our services are delivered by a compassionate team of knowledgeable staff and skilled volunteers who embrace our core values: inclusive - welcoming anyone affected by cancer, irrespective of who they are; responsive - tailoring our support to individual need; caring - acting in a gentle and compassionate manner out of genuine concern; positive - a real optimism that what we do will improve people's wellbeing; and professional - delivering a professional service in which people can have confidence.

The Mulberry Macmillan Cancer Information and Support Services Manager is responsible for the delivery of our comprehensive support and information programme and ensuring consistent high-quality delivery to anyone affected by cancer. This role will oversee the delivery and development of all our client support services. You will ensure that our projects meet the needs of the people we serve, are delivered safely and effectively, and meet all relevant legislative and safeguarding requirements.

You will be an experienced leader with a strong track record in contract, performance and/or people management. You will have the ability to be analytical, innovative and will have a collaborative and strategic approach to developing the charity’s services and staff.

It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.

Closing date: Midnight, Tuesday 29th September 2020

Interview date: Monday 12th October 2020

How to apply

To apply you will need to submit a comprehensive CV AND Cover Letter containing a supporting statement showing evidence of how you meet the personal specification of the role.  For further details, please refer to the job application pack.

**Any CV's sent without an accompanying Cover Letter will be automatically sifted out of the recruitment process**