Tearfund is looking for an IT Infrastructure Manager to work within the Global IT team. This is an exciting environment, where you will be working to support Tearfund's global staff in serving those living in poverty.
As IT Infrastructure Manager you will be working within the IT Senior Management Team to provide, maintain and develop excellent IT infrastructure to enable service delivery to our staff.
Do you have proven experience in managing complex network environments? Do you have significant experience in managing Hyper-V environments and clustered storage? Then this could be the role for you!
- have a passion for providing the very best solutions to a global staff base through working closely with colleagues across IT and beyond.
- provide highly competent issue resolution across a wide range of technologies.
- be able to demonstrate a strong commitment to excellent documentation and the ability to communicate well with both technical and non-technical colleagues.
- have experience of working in a current Windows network environment and with an extensive Hyper-V estate
- be competent in administering all aspects of Active Directory and various principles relating to resilient IT systems for business continuity.
- be a clear thinker and communicator, with confident and friendly telephone/email manner, and an understanding and sensitivity to cross-cultural issues in a very demanding international relief environment.
Applicants must be committed to Tearfund's Christian beliefs. Please note that the vacancy will close as soon as we are successful in appointing a candidate.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
We are looking for an IT Systems Coordinator to join our IT team on a permanent basis. This is a key role within the IT department. This is an excellent opportunity to join a large UK based domestic violence charity and make a significant contribution to the way we operate.
You will be assisting the IT Manager in all areas of the maintenance and development of the network and infrastructure.
The successful applicant will have experience of providing support in a Microsoft server/desktop environment, knowledge of upgrading and troubleshooting PC hardware and experience supporting Office XP-2010 in a networked environment. In addition you will be able to prioritise your own work load, have excellent interpersonal skills and be able to communicate effectively to both technical and non-technical staff.
All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.
Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.
Closing date: 16th September 2019
Interview date: TBC
An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.
Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
No agencies please - as a charity we work hard to keep our costs down.
The client requests no contact from agencies or media sales.
- Reporting to the Chief Executive and a member of ELT
- Lead and develop the Finance, Information Systems & Purchasing departments
About Our Client
Sue Ryder supports people through the most difficult times of their lives. For over 65 years our doctors, nurses and carers have given people the compassion and expert care they need to help them live the best life they possibly can.
Sue Ryder is a large and complex charity delivering over 3 million hours of care to thousands of people each year in the UK, delivering from 11 care centres and from their community services. Sue Ryder provide specialist end-of-life care and are a leading provider of complex neurological care. They are now also a leading provider of bereavement support through thier online community. Sue Ryder need to raise over £40 million each year to keep their services running.
The Chief Finance Officer, IT & Developments (CFO) will report to the Chief Executive and is a member of the Executive Leadership Team (ELT).
As a member of ELT the CFO leads and develops the interface between management and the Trustees on financial matters and provides sound financial advice to Trustees, the Chief Executive and other senior management colleagues.
The CFO will contribute to commercial synergy by developing business relationships with the Retail, Fundraising and Health & Social care Directorates. The CFO must act as a corporate leader across the organisation by working collaboratively and providing strong and compelling leadership to Staff and Volunteers within and outside of their own Directorate.
- Lead and develop the Finance, Information Systems and Purchasing departments, motivating staff and developing a proactive and positive culture -across bases in Sudbury, Suffolk, London and Doncaster
- Lead development of the finance strategy for the Charity ensuring the income growth and investment plan underpins service development and growth
- Lead development of the organisation IT strategy ensuring a balance of short medium and long term investment that is agile and flexible
- Support the streamlining and simplification of critical processes, and where appropriate and cost effective, enabling those through technology
- Responsible for ensuring capital and investment projects are well managed and deliver sustainable outcomes for the organisation
- Continue to progress the development of the Finance function to develop a collaborative ways of working and culture between teams and how they interface and support the rest of the organisation
- Review and improve control environment across the charity
- Manage the investment portfolio with nominated Trustee.
Critical to Sue Ryder is the mobilising of their new strategy through the development of an effective financial and investment strategy, which will help realise the delivery of their ambitious plans for end-of-life care services and dramatic repositioning of their neurological services.
The Successful Applicant
We are looking for a CCAB Qualified Accountant with a significant track record of leadership as a Finance Director, delivering demonstrable improvement of performance and improvement of services.
You will have proven experience in a number of senior operations managerial roles influencing working effectively cross functionally at a variety of levels and have an in depth understanding and experience in business systems, commercial and contractual arrangements, finance and funding, accounting systems and taxation. Previous experience of leading IT is preferred.
You will have a high level of self-awareness and high level communication and influencing skills are essential to deal effectively with internal and external stakeholders including financial and investor institutions.
Previous experience working in Charity/not for profit is desirable but is not essential. You must however be flexible, enthusiastic and committed and have a strong empathy with the Charity's vision and goals.
What's on Offer
c£120,000 plus benefits.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Ref Code: MPCY14023067Z
Digital Product Manager / eCommerce Product Manager
We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.
RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.
Position:Digital Product Manager / eCommerce Product Manager
Job type: Full Time, Permanent
Hours: 36 hours per week
Salary: £43,603 inclusive of London Weighting.
Benefits: we offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes.
Closing date: 29th September 2019
About the role:
RNIB’s digital operations are undergoing a substantial review and realignment. As an essential component to delivering our organisational goals, there has never been a more exciting time to join the digital team and be at the heart of the organisations plans.
In this role the Digital Product Manager / Ecommerce Product Manager will have responsibility for the digital customer experience and manage the product development life cycle.
- Define the product roadmap to deliver sales and conversion on a multi-channel ecommerce platform
- Lead on the platform migration of the eCommerce platform
- Develop a ‘benefits led’ strategic roadmap of ongoing development
- Manage the product lifecycle from discovery to delivery
- Work with both agencies and a cross functional in-house team to plan and strategise the delivery schedule against plan
- Manage relationships with senior stakeholders and understand priorities across the company
- Have proven digital Product Management and digital optimisation experience
- Ideally, come from an eCommerce or similar, digital consumer background
- Extensive CRM integration and eCRM management expertise
- Proven success in delivering products that drive income, customer satisfaction and improve customer service
- Be unphased by complexity and ambiguity
- Be tenacious and resilient, adept at overcoming obstacles to find solutions
- Have an excellent understanding of UX / User Experience, CRO, product roadmaps, KPO / KPI setting, performance evaluation, benefits analysis, customer research
Based in London, the post will involve some travelling to other RNIB locations throughout the UK.
RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.
You may have experience of the following: Digital Project Manager, Technical Project Manager, IT Project Manager, Ecommerce Product Manager, Digital Product Manager, Ecommerce Manager, Project Manager, Product Manager, Technical Product Manager, Customer Experience Manager, Charity, Third Sector, NFP, etc.
To work within the Information and Learning Technology group to define the IT infrastructure and resource required to deliver the aims of the College per the Strategic Plan.
To keep abreast of new technologies and best practice within the business, and other organisations
To ensure the performance, security and integrity of the College's IT network infrastructure, applications databases and data is maintained at all times
To oversee the operation of a responsive helpdesk service to the business users and a pro-active engagement with staff
Qualified to degree level or equivalent in an IT or related field
Certification in technologies relevant to this post such as ITIL, Prince II or similar
Experience of having worked with all IT equipment including maintenance of networks
Experience of managing an IT department
Experience of having led projects.
Experience in IT infrastructure planning and development.
Experience of managing budgets in excess of 250,000 per annum.
IT Support Engineer
What we're looking for...
Are you an experienced IT Support Engineer looking to develop your career with an interesting and forward-looking organisation making a real difference in the lives of young people with autism?
Are you interested in helping us make the ordinary possible for children and young people with autism?
Here at Ambitious about Autism we are hiring! We are seeking a dynamic and self-motivated individual to join our ambitious IT Team as an IT Support Engineer.
Ambitious about Autism is the national charity for children and young people with autism. We provide services, raise awareness and understanding and campaign for change. Through TreeHouse School, Ambitious College and The Rise School we provide specialist education and support to children and young people, aged 4-25, with Autism.
About your new role...
Working as an IT Support Engineer you will:
- Work with staff and learners across the organisation every day.
- Analyse and resolve desktop, hardware and software issues, including presentation equipment and mobile devices, in a timely and comprehensive fashion for charity and school staff as well as pupils and young adults with autism.
- Work with both internal and external stakeholders, to participate in the installation, developing, monitoring, maintenance, support, and optimisation of all network hardware, software and infrastructure.
- Work with both internal and external stakeholders to investigate and develop new technologies and systems for charity and school staff as well as pupils and young adults with autism.
Working as part of the wider IT and Estates & Facilities team, we are looking for a positive, professionally versatile and proactive individual, who places real value on helping people and making a real difference and feels confident in solving IT-related problems on their own and working independently.
Working at Ambitious about Autism we also offer a wide range of financial and wellbeing benefits, such as:
- Competitive annual salary
- Pension scheme
- Free healthy breakfast every day
- Continuous professional development
- Employee Assistance Programme
- Subsidised classes and activities such as: Yoga, Zumba, running clubs and a book club
If you would like to find out more about working at Ambitious about Autism, please find our recruitment pack attached. Alternatively, apply today and help us in making the ordinary possible for young people with Autism!
- This role will be primarily based at the Ambitious About Autism campus at CONEL (College of Haringey, Enfield and North East London) in North East London.
- The role will occasionally be required to provide cover for other IT Support Engineers' annual leave or sickness located at West Thames College, Treehouse School in Muswell Hill, North London or The Rise School in Feltham, West London.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
The client requests no contact from agencies or media sales.
Year Here is a platform for people who want to build smart responses to social problems.
Over one year our Fellows learn from, and design with, people at the frontline of inequality – in care homes, homeless hostels and youth services across London – and go on to found some of the most promising social impact startups in the country.
Since launching at 10 Downing Street in 2013, we’ve worked with 166 aspiring social entrepreneurs and launched award-winning social ventures like Cracked It, Birdsong and Chatterbox.
We’re a deeply committed team of 10 surrounded by a faculty of 75 social innovation experts – the great and the good of Britain’s social impact world. We care about being first-rate professionals, learning with restless vigour and having fun along the way.
ABOUT THE ROLE
As our Programme Manager, you’ll be leading many of Year Here’s most critical work strands so that we can propel the UK’s most promising professionals towards entrepreneurship that genuinely makes a difference.
You’ll work closely with Damien and Kirsty, who run our recruitment and programme delivery functions respectively, to manage a seamless journey for our Fellows – from application through to graduation.
At the heart of our programme team, you’ll think through how to bring our curriculum to life in a way that is meaningful and truly transformative for our Fellows and graft behind the scenes to make sure we pull off each programme component without a hitch.
Given how critical our partnerships are to the success of Year Here, you’ll delight our diverse clients, faculty and strategic partners with your professional and friendly communications.
This is a full-time role.
Some of the big challenges we want you to take on are to:
Manage the moving parts of the course to create a seamless experience.
You’ll be in the lead in producing Year Here – from sourcing imaginative venues across London to getting learning materials to the right place at the right time. You'll make facilitation a breeze for our faculty and they’ll love working with us as a result.
Maintain the behind-the-scenes systems that make the programme feel like a well-oiled machine.
We’re a small team but your mastery of our systems should make the Fellows feel like their time with us is managed effortlessly. We want learning to continue beyond each training session. This rests on user-friendly, up-to-date systems like Slack and Google Drive that Fellows trust and love using.
Manage our selection process to find the highest potential Fellows.
Twice a year, you’ll manage our selection process, helping the team whittle 100s of applicants down to a cohort of brilliant, diverse social entrepreneurs through selection workshops, tests and interviews. Your clean, well-presented analytics will give your colleagues the insight they need to make the right selection decisions every time.
Guide each Fellow from receiving an offer to day one of the course.
Once offered a place on the programme, you’ll give Fellows key programme information, help them secure the financial support they need and get them hyped for what we hope will be the most transformative year of their lives.
Be the friendly face of Year Here for our clients and partners.
Whether it’s in getting contracts signed promptly, keeping consulting clients updated about progress in the studio or meeting placement partners to gather feedback, you’ll be efficient, charming and thoughtful in nurturing our 40-odd partnerships. You’ll intuitively get the diverse styles and preferences of the organisations we work with – from small community centres and care homes to government departments, national charities and corporates.
You’re at your best in project manager mode.
You’ve managed lots of projects before; budgets and gantt charts are home territory. Managing multiple processes – with different rhythms, different objectives and different resources – does not intimidate you. Juggling comes naturally and you always stay cool headed.
You’re diligent, logical and ordered in your work.
People know you as a highly-organised professional and it irks you when things aren’t in their right place. You’re happy to help others bring similar order and rigour to their work. Your attention to detail is fantastic.
You love numbers and data.
You’re very happy in an Excel spreadsheet – whether it’s to analyse datasets or build budgets. Numbers don’t scare you. You get that good decisions can only be made with good data.
You’re a sensitive and thoughtful relationship-builder.
You love nurturing relationships and building trust. You know how important it is to get back to people promptly and to make life easier for our partners. You always do what you say you’re going to do.
You’re not afraid of working hard in pursuit of a big vision.
You love a challenge, and are up for working hard in pursuit of our vision of a better society. With an entrepreneurial bent, you’re used to achieving a lot with a little. You’re up for joining a fastmoving environment.
You care about society and believe in people’s capacity to drive progress.
You’re passionate about social change and excited by the potential of social entrepreneurship.
- £28,000 to £35,000, depending on experience
- Gorgeous, open plan studio in Hackney, a stone’s throw from London Fields (and its newly-reopened Lido), Regent’s Canal and Broadway Market.
- Access to tonnes of events and training sessions delivered by some of the leading lights of the social innovation world.
- A strong commitment to personal and professional development – with a £500 annual training budget.
- Up to 3% contribution to your pension
- 25 days paid annual leave per year
Send your application to Kirsty Turnbull using the link below with the subject line “[Your Name] / Programme Manager Application” and:
• Tell us about yourself and why you want this role.
• Tell us about a complex project, event or activity you’ve managed – and how you pulled it off successfully.
• Attach your CV and/or link us to a LinkedIn profile or online portfolio.
The closing date for the role is midnight on Sunday 20th October although we will be conducting interviews on a rolling basis – so get your application in early.
There is a 3-stage selection process:
- Submission of CV and cover letter as detailed above.
- An initial telephone interview (20 mins).
- A final round interview and a test (90 mins).
We are committed to building a diverse team and strongly encourage applications from women, minorities, LGBTQ+ people and people with disabilities.
The client requests no contact from agencies or media sales.
Information Systems Project Manager
Salary: £41,265 gross per annum
Location: London, E2
Hours: 35 per week
Benefits: Pension & UK Package
Job Type: Fixed Term (2 Years)
Established in 2003, Malaria Consortium is one of the world’s leading non-profit organisations specialising in the prevention, control and treatment of malaria and other communicable diseases among vulnerable populations.
Malaria Consortium is recruiting for an Information Systems Project Manager to join our team in London.
As the Information Systems Project Manager, you will project manage the development, integration and implementation of new computerised systems and applications in the organisation.
The successful candidate will have:
- Extensive experience of working on IT implementation projects, including undertaking the delivery of training
- A Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related field
- Good knowledge and experience of working with and configuring Microsoft software and systems, particularly Windows Server and SQL Server
- Good knowledge and experience of working with multiple applications for organisation processes, including integration of applications and data
- Experience of documenting system processes and applications
- The right to work in the UK
To apply for the role of Information Systems Project Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Information Systems Project Manager, Contract, IS Project Manager, IT Project Manager, Systems Project Manager, IT Implementation Project Manager, Information Systems Programme Manager, IT.
Come and join the Carers' Hub team to get involved in an exciting new project and help make a real difference to carers in Lambeth.
Promoting the Carers Passport via extensive community outreach and by forging strong partnerships with local stakeholders across health, social care, voluntary sectors and wider community to raise awareness and secure sign-ups from carers to meet project targets
Supporting the development and maintenance of a package of up-to-date information for carers including signposting information to local services, peer support groups, training, emergency planning and social activities
Providing first class customer service to carers throughout the sign-up process and encouraging their involvement in workshops to shape project delivery
Project administration to support the smooth delivery of the project including collecting and collating data and case studies to support monitoring and evaluation and coordinating meetings
This will be a high profile, brand new project and as such, you will have the opportunity to put your stamp on it, test out and implement new ideas.
What is a Carers Passport?
The Carers Passport scheme seeks to:
Raise awareness of carers and their vital contribution in our community
Connect carers to local support and information to help their caring role, reduce isolation, combat the financial strain of caring and improve carer health and wellbeing
Reach carers who are currently coping without access to help and support
Who is the Carers Passport for?
The Carers Passport will be open to unpaid carers living in, or caring for someone in the borough of Lambeth. On registering, carers will receive:
A carers discount card providing access to discounts from participating local businesses
A package of information to support their caring role, including signposting to local services, peer support groups, training, social activities, as well as engagement and co-production opportunities.
Closing date: Thursday 26th September
Interview date: Thursday 3rd October
The client requests no contact from agencies or media sales.
This is an immediate start on going interim role working for a developing charity based in London.
Reporting to the IT Manager and working as part of a team of 7 people, it'll be the role of the Senior IT Support Officer to provide 2nd/3rd line support, and administration support on ICT infrastructure, and assist the IT manager in the delivery of ICT strategy.
Your duties as the Senior IT Officer will include;
- Providing excellent customer service to internal and external stakeholders
- Delivering excellent Audio - Visual support - covering set up for all venue's that are hired out
- Assisting the ICT manager in developing, implementing and delivery of systems, security, and ICT policies
- Ensuring that all ICT infrastructure is secure, updated and compliant with best practices
- Undertake and coordinate ICT projects
- Resolve all 2nd line and 3rd line support issues ensured everything is documented and maintaining best service delivery
- Ensuring all systems and processes are properly documented and up to date
Applicants for the position of Senior IT Support Officer must be immediately available. This temporary role will go on until a suitable permanent options has been appointed and the successful candidate for this role can also apply for the permanent role.
If you have a proven track in 2nd/3rd line IT support role than you must apply by sending your CV to [email protected]
Are you an IT Support Officer? Are you currently looking for a new opportunity where you will be developed & trained further and work in a relaxed but professional environment? Would you be open to working for a commercial not for profit community-based organization where their staff come first? Do you have strong demonstrable experience as a 2nd line IT support? If so, then please read on.
The Senior IT Support Officer will provide 2nd/3rd line support and administration on our ICT infrastructure to effectively meet the needs of the organization based in South London and assist the IT Manager with delivery of the ICT strategy. You will be required to have proven experience of the duties below in order to qualify and as the current incumbent is leaving in the next 3 weeks, priority will be given to those people who are actively looking for a new and exciting opportunity.
- Ensure that support issues for both internal and external clients are managed, prioritised and completed on time.
- Provide excellent customer service and reliable and effective ICT and Audio-Visual support to both internal and external customers
- Ensure that ICT infrastructure is secure, updated and compliant with best practises and ICT policies/procedures. Secure all data against internal and external threats.
- Assist the IT Manager to deliver the ICT strategy by implementing and/or upgrading hardware, systems, applications, and management information systems.
- Undertake and co-ordinate ICT projects as required.
- Act as the network manager including daily backups and server administration and troubleshooting network issues.
- Resolve 2nd and 3rd line support issues, referring to IT Manager as appropriate.
- Ensure support requests are dealt with appropriately and a satisfactory closure achieved, adopting a customer focused approach throughout in line with our values.
- Ensure documentation of systems and clear user guides are created and maintained
- Maintain ICT systems operation including preventative maintenance.
- Maintain compliance with ICT policies and procedures. This includes maintaining detailed network configuration records and other support documentation. Assist the IT Manager with maintenance of the ICT disaster recovery plan.
- Responsible for ensuring adherence to all software licensing laws.
- Provide staff with appropriate ICT support, advice and training.
- Manage external AV and ICT contractors and suppliers. This includes management of support contracts to ensure service level agreements are met; competitive pricing is achieved, and network/data security is maintained.
- Ensure compliance with security of information policies and risk management measures.
- Assist with implementation of new ICT systems, equipment and projects as required.
Please appreciate that you will need to have good working knowledge of Office 365/Windows & Hyper V or VMWare to be selected as well as good demonstrable experience & project experience too.
Who we are
Raising IT is the leading charity website and fundraising platform in the UK and Australia. Our vision is to mobilise the world’s wealth to bring joy and help the suffering. We work with over 1000 clients uplifting donations by tens of millions of pounds.
We grew quickly and we were acquired a few months ago by The Access Group - one of the top 20 largest tech companies in the UK - with a vision to become the world's leading solution for catalysing donations for charities.
We have a range of market leading products for charities, these include:
A robotic website creator that in a matter of minutes can build beautiful, emotionally engaging websites that would take agencies months to create
A powerful website and fundraising platform that manages an organisation’s events, shop, appeals and campaigns
A Google Grant Machine Learning tool that is successfully managing millions of pounds of Google Ads every month
We’re a rare breed of company that combines being part of a start-up vibe, with the learning infrastructure through our parent unicorn company, with the ability to impact amazing causes everyday like World Cancer Research, Street League, and Breast Cancer Haven.
A cornerstone of our strategy, is hiring a Marketing Manager to transform our direct marketing strategy, to becoming thought leaders in the not for profit digital arena and helping to develop a new global brand. You will be reporting directly into the founder/ Director of Raising IT.
Ultimately, your role is to be in charge of the targets for generating high volumes of qualified leads that are required for our sales plan to hit our target. You will be hands on, with support from the central Access marketing function, and have the ability over time to build a small team.
Your responsibilities will include:
Developing the direct marketing strategy to deliver the high volume of quality qualified leads to deliver our ambitious sales plan
Creating an inbound content marketing strategy that positions Raising IT as the thought leader in the sector
Reporting on metrics such as CAC and marketing funnel conversions to the central Access marketing function
Building email marketing and lead nurture flow campaigns through Marketo and Salesforce
Deploying an advertising budget and monitoring CPA and CAC
Expand marketing materials, case studies and the website to optimise conversions
What we’re looking for
A minimum of 3 – 5 years in Marketing Manager / Head Of Marketing role, ideally within SaaS or the technology sector
Proven track record in managing a marketing strategy for a fast-growing business
An entrepreneurial, hands-on mindset: we are looking for someone who will be hungry to get their hands dirty with the nitty-gritty of making our marketing plan a success
A results-focused person who is driven by targets and measures their success in terms of number of qualified leads they generate
Previous experience in content marketing, Salesforce, Marketo, marketing automation projects, email marketing, and brand development would be extremely useful in this role
A person who embodies our 3 core company values of intelligence, resourcefulness and caring
Are you passionate about dogs and cats? Our people and animals make Battersea a great place to work. Your expertise will help increase our impact for dogs and cats everywhere.
We are looking for an IT Support Assistant to provide 1st and 2nd line support to resolve IT issues that include the installation and maintenance of IT hardware and software and ensuring that licencing software is up to date in a 7 day a week environment.
This role is for a 12-month fixed-term basis.
Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.
Our IT Team
The IT department is responsible for providing IT business support and services (applications and infrastructure) that align with organizational needs and meet or exceed customer expectations.
What we can offer you
Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:
28 days of annual leave (plus 8 days paid public holidays) per year
Generous pension contributions – up to 10% employer contribution
Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year
Annual interest-free season ticket loans
Discounted gym memberships and cycle to work schemes
So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.
For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.
IT Business Analyst
Location: Moorgate, London
Contract type: Permanent
Hours per week: 35
Salary: £35,000 - 40,000 per annum (including London weighting)
Do you want to help us transform how we use technology at the British Red Cross to tackle pressing humanitarian challenges such as supporting refugees, helping people live independently at home, responding to national emergencies like Grenfell and transforming the experience we offer our volunteers?
To help us do that, we're looking for an IT focused Business Analyst who will act as the primary liaison between the end user community and the technical development team to deliver on a number of IT projects and achieve measurable outcomes for people in crisis.
What you will be doing
As an IT Business Analyst you will be responsible for eliciting, analysing, validating, specifying, verifying, and managing the business needs of the project stakeholders, including customers and end users.
You will work closely with business units, subject matter experts and technical resources to identify business needs, define priorities, develop requirements and manage the development effort to completion.
What we are looking for
You should be a driven, motivated and experienced Business Analyst who has experience of working closely with project management, development and testing teams, you should have:
* Experience of monitoring and managing project scope, managing stakeholder expectations and change management.
* Experience of leading internal stakeholder teams.
* Experience of utilising a variety of Business Analysis techniques including; requirements analysis, user stories, and process flow diagrams.
You will be process-oriented with sound judgment, attention to detail, accuracy and follow-through.
You will have the ability to produce a prioritised set of functional requirements; granular and testable user focused requirements that could be used as inputs when creating a functional specification.
You will also have produced a prioritised set of user needs; high-level statements of what the potential users want to achieve - verified through data and user research.
Meet the team
The Information and Digital Technology directorate (I&DT) are responsible for developing and delivering information and digital services that enable our staff and volunteers to support people in crisis across the UK and internationally. We are at the beginning of an exciting period of change. Our digital and information strategy seeks to transform the way we use technology to support our people and to deliver services.
The directorate is passionate and focused on creating an IT infrastructure, innovative applications and services that supports the transformation to a digital culture.
Closing date for applications is 23:59 on the 18th of September 2019 with interviews to follow.
We offer a wide range of staff benefits, these include:
* 36 days holiday (including Bank Holidays)
* Option to buy an extra 5 days annual leave
* Up to 6% contributory pension
* Flexible working policy
A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.
Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.
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Connecting human kindness with human crisis
IT Systems & Data Support Assistant
Chalk Farm Rd, London, NW1
£22,000 - £26,000 per annum
Are you a motivated self-starter with experience of supporting both systems and data analysis activities? Are you looking for a challenging yet rewarding role, within a hub of inspiration?
If so, the Roundhouse is looking for an IT Systems and Data Support Assistant to work within our Data and Business Technology Team based in Camden, London.
Who we are:
The Roundhouse is a hub of inspiration where artists and emerging talent create extraordinary work and where young people can grow creatively as individuals. We believe in the power of creativity to change lives. By giving young people the chance to engage with the arts through our music, media and performance projects, we inspire them to reach further, dream bigger, and achieve more.
By 2023 we will grow the number of young people we work with annually to 10,000 (almost double current levels!).
In order to achieve this, we need to widen the access to our creative programmes, grow our commercial streams, continue to produce and present a range incredible artistic work and expand the Roundhouse campus.
But the Roundhouse wouldn’t be successful without effective systems and data driven decision making. Your ability to support our systems alongside providing data analysis and reporting will be critical in making the Roundhouse a thriving business and charity.
What we’re offering:
This role provides an exciting opportunity to support the transformation of the Roundhouse’s new systems and processes alongside embedding a discipline of data driven decision-making.
Working closely with the Data and Business Technology team and a wide range of stakeholders, you will be key to delivering essential training and first line support for systems and data requests.
This job is for you if you have:
- Experience of working in a client-facing, application support role
- Experience in delivering training across a variety of systems and functions
- A high level of IT literacy and experience of system configuration
- Experience of using Excel to manipulate and analyse data, turning it into useful information
- Excellent attention to detail
- Ability to communicate effectively to people with varying levels of technical knowledge
- Flexibility to adapt to changing priorities and deadlines
What you’ll get:
A base salary of between £22,000 - £26,000 (dependent on experience), benefits and ongoing support and development from your Manager, (the Head of Business Systems), as you settle into your new role. This role also has a reporting line to the Insight and Data Manager. You’ll work within an amazing team and you’ll smile everyday knowing you are making a difference to each young person that walks through the doors.
For more information please download the full job description and, if you feel you have the skills and experience we are looking for, submit your application by 20th September 2019.
Hours: 40 hours per week
Salary: £22,000 - £26,000 per annum
Interviews: 23rd September 2019
All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months
To apply for the role of IT Systems & Data Support Assistant, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: IT Systems & Data Support Assistant, Application Support Assistant, IT Support Assistant, Application Support Technician, 1st Line Technician, 1st Line Support Assistant.