It Project Manager Volunteer Roles in Glasgow

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Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK �� 

Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues. 

All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work! 

We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts. 

About the role

The Digital Innovations Team Lead is responsible for overseeing the delivery of value for Teenage Helpline through research of emerging technologies, development of proof of concepts and the delivery of new solutions through technology identified. The role involves communication with other Teenage Helpline team leads; managing team workload; creating an opportunities-based technology plan for the charity; researching technology opportunities; overseeing communication and awareness of technology; liaising with departments to develop use cases and developing solutions.

You’ll be at the forefront of our digital transformation journey. You’ll work closely with cross-functional teams to design, develop, and implement innovative solutions that enhance user experiences, streamline processes, introduce new workflows and ultimately drive charity growth.


  • Collaborate with IT Project Managers to ensure digital innovations projects are assigned, worked on and project requirements are understood.
  • Exploring new opportunities with low/no code products such as those in the Microsoft portfolio, making the most of opportunities to provide more value for the charity. 
  • Forecasting work through research and creation of development plans.
  • Promote best practices such as adhering to the project's software development lifecycle requirements.
  • Planning initiatives and tracking associated timelines.
  • Management of Digital Innovations Team, ensuring work is allocated, managed and tracked effectively.
  • Reporting key updates and results to the CIO.
  • Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.
  • Willingness to advise on the direction of development through clear reasoning and justification.
  • Explore emerging trends, tools, and frameworks to drive continuous improvement. 
  • Participate in brainstorming sessions and contribute fresh ideas to solve complex challenges. 
  • Ensure code quality, scalability, and security across all projects.


  • Enthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.
  • Passion for research and development and how it can create value for Teenage Helpline’s operations.
  • Excited about the possibilities of implementing new technology.
  • Strong verbal and written communication skills.
  • Organisational skills and the ability to ensure set tasks are delivered on time.
  • Ability to plan and manage time effectively.
  • Experience working with others and leading a team.
  • Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.
  • Strong familiarity with and use of Microsoft 365 and Azure products.

Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.

The Process

Our hiring process typically has three stages 

  1. Video or Written Application (when applicable) 
  2. Interview with the Talent Team
  3. Interview with the Hiring Manager 

Some roles will have extra stages but we’ll let you know as early as possible if so.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.

More about Teenage Helpline

Teenage Helpline is an online mentoring service run by young people to be used by young people. The aims of Teenage Helpline are to provide the...

Read more

Posted on: 20 February 2024
Closing date: 20 May 2024 at 23:59
Tags: IT,Volunteer Management,Digital