It support jobs

Technology operations enable our mission every day. As Stewardship serves more churches, charities, Christian workers and donors, expectations on our core technology foundations (devices, collaboration tools, identity, and underlying platforms) keep rising. 

The Technology Operations Manager ensures those foundations are reliable, secure and simple to use by leading our End User Computing and Systems Administration teams to resolve issues quickly and keep platforms up to date, secure and reliable. The role strengthens our security posture and resilience by embedding practical controls and disciplined lifecycle management. When technology operations run well, every team can focus on serving the Kingdom - free from technology friction, confident that the systems they rely on will perform. 

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

The Programmes Coordinator plays a central role in delivering our community-based services. You will coordinate and support the delivery of programmes, peer-support groups, drop-ins, and activities, while managing referrals and supporting accessible, person-centred service delivery.

ALAG is a user-led, pan-London membership charity supporting autistic adults without a learning disability. The Autism Hub sits under ALAG and provides advocacy, peer support, counselling, advice, activities, and training—connecting people to services that improve wellbeing and quality of life.

Key Responsibilities

• Coordinate referrals, assessments, and service allocation
• Organise groups, drop-ins, and community activities
• Support delivery of counselling and advocacy services
• Manage schedules, bookings, venues, and online sessions
• Handle enquiries, inboxes, and appointment coordination
• Maintain accurate records and support reporting (GDPR compliant)
• Support service users with access, adjustments, and signposting
• Liaise with staff, volunteers, and external partners
• Monitor capacity and escalate risks or issues

About You

Essential

• Experience in administration, coordination, or similar role
• Experience in community, voluntary, health, or social care settings
• Understanding of autistic/neurodivergent needs
• Strong organisation and communication skills
• Confident IT skills (databases, email, online platforms)
• Commitment to inclusive, person-centred practice

Desirable

• Lived experience of autism
• Experience coordinating groups or supporting volunteers
• Knowledge of local services

Additional Information

• Community-based role with some evening/weekend work (with notice)
• Training and development provided

IT Support Analyst (1st & 2nd Line Support)

Salary: 24,600

Location: Birmingham - Hybrid (with some remote working)

Permanent, Full Time – 35 hours per week

Closing date Wednesday 1st April 2026

We’re passionate about making a positive difference. We’re looking for an IT Support Analyst to join our IT team. In this role you will provide 1st and 2nd line technical support across our IT and telephony systems, helping colleagues resolve issues efficiently and ensuring our technology runs smoothly. This position is ideal for someone with existing IT support experience or a recent IT-related qualification who is eager to develop their skills further.

What will you be doing as an IT Support Analyst?

In this varied role and hands-on, you will support a wide range of IT operations, including:

· Responding to IT queries from colleagues and providing helpful, timely support

· Troubleshooting issues across software, hardware, networks, and business system

· Supporting our Webchat and Telephony systems

· Managing user accounts, passwords, permissions and access rights

· Producing and maintaining documentation and help guides for users

· Help deliver IT projects and carry out daily system checks to ensure optimal performance

Experience you will need

· Experience working in an IT support role or a recent IT-related degree

· Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune  

· Telephony Systems 

· Strong customer service skills and the ability to communicate clearly with users

· Good problem-solving skills, attention to detail and the ability to prioritise tasks under pressure

Experience in the following areas would be helpful, but not essential

· Zero Trust Network solutions

· Network Troubleshooting 

If you’re someone who is self motivated, enthusiastic, proactive, keen to learn and adaptable to new technologies along with being a strong team player who can build positive relationships then we’d love to hear from you!

What We Offer

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Remote working arrangement with some office attendance

· Generous Life Insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

Interviews will be held on site at our Birmingham office (Fiveways)

We may close this role early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

We’re recruiting a highly organised, IT‑proficient Admin & Triage Officer to support our fast‑paced Single Point of Access.This role is perfect for someone who enjoys working at pace, solving problems and supporting colleagues and residents with confidence.

While you will be employed by BVSC, your day-to-day role will sit within One Bexley working closely with the consortium partners and Local Authority.This role will act as the single point of contact for all enquiries, referrals and information requests into the consortium.

The role requires excellent organisational skills, strong multitasking ability and high-level IT competence (particularly in excel) and managing shared systems such as SharePoint and CRM databases. You will play a crucial role in triaging referrals, managing the shared inbox and phone line, supporting data processes, producing information updates and supporting the wider team with administrative coordination.

If you’re calm, efficient and great with people, this could be the role for you.

*This job is being advertised as Community Manager but internally your job title will be Later Living Community Manager*

We are looking for a Later Living Community Manager to provide high-quality management to one of our Later Living communities. You will support residents to maintain their independence, resolve repairs and maintenance issues, and ensure safety and security across the premises. This role requires excellent communication skills and the ability to build strong relationships with colleagues and external partners. Our Later Living communities provide homes and services to residents generally over 55 years of age who benefit from additional support and security.

What you’ll do

As a Later Living Community Manager, you will be the key point of contact for residents, providing practical assistance and managing their expectations. You will assess residents’ needs, signpost to specialist services, and identify safeguarding concerns where necessary. You will oversee tenancy sign-ups, support new residents, and maintain accurate case management records. The role involves monitoring repairs and maintenance, supervising contractors, and ensuring compliance with health and safety requirements, including fire safety. You will also foster a sense of community by organising activities that promote wellbeing and engagement, while line-managing a Domestic Assistant/Premises Assistant to maintain high standards of cleanliness. Covering other communities when required and attending training will also form part of your responsibilities.

What you’ll need

• Experience supporting vulnerable adults and knowledge of health and social care issues in a residential setting
• Experience conducting risk assessments and managing housing-related tasks, including reporting repairs and health and safety
• Strong communication skills, both written and verbal, with proven ability to deliver excellent customer care
• Competent IT skills, including Microsoft Office and case management systems
• Ability to work independently, manage multiple priorities, and maintain professional boundaries

This role will be based in Embankment Garden, SW3. Please note an enhanced DBS check is required.

Why join us?
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer 

• 30 days’ annual holiday, plus bank holidays 
• two additional paid volunteering days each year  
• flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying: 

• You must have the right to work in the UK; we are unable to provide visa sponsorship. 
• We reserve the right to close this advert early if we receive a high volume of suitable applications. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Closing date: 15th April 2026 at midnight.

Head of Enterprise Architecture

Contract: Permanent, Full Time – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £71,481/-per year with excellent benefits.

We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Head of Enterprise Architecture sits within the IT Leadership Team and reports directly to the Director of IT. The role leads the newly established Enterprise Architecture function consisting of a small data engineering team and a data governance lead. Enterprise Architecture is one of the core pillars of WaterAid’s IT & Technology planning, along with Global IT Service & Delivery, Global Cybersecurity & Global IT Portfolio & Strategic Engagement.

About the role

The Head of Enterprise Architecture provides strategic leadership for enterprise, data, and solution architecture across WaterAid UK and supports global initiatives. This role sets the vision for organisation-wide architecture, ensuring that business strategy is underpinned by scalable, responsive, and sustainable technology and data ecosystems. The postholder is responsible for the oversight of data architecture, engineering, integration, and governance to drive business value and data maturity.

In this role, you will:

• Enterprise Architecture Strategy and Governance: Define, implement and develop WaterAid’s enterprise architecture strategy and embed governance across delivery lifecycles.
• Data Architecture and Data Engineering Leadership: Oversee WaterAid UK’s data architecture and lead the Data Engineering function, ensuring scalable, secure data platforms, integrations and pipelines.
• Strategic IT Leadership: Act as a key advisor within the IT Senior Leadership Team, shaping IT strategy, influencing planning and prioritisation, and ensuring technology addresses organisational requirements.
• Stakeholder Engagement and Change Adoption: Engage senior leaders to translate business needs into architectural outcomes and lead the adoption of architectural best practices, agile approaches and continuous improvement.

• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

To be successful, you will need:

• Strong experience in EA and data architecture methodologies and frameworks (e.g. TOGAF) with the ability to translate business strategy into technology and data solutions.
• Proficiency in data modelling, integration, cloud and hybrid environments (we are a Microsoft Azure house), and practical experience of data engineering and lifecycle processes.
• Proven ability to lead multidisciplinary technical teams and influence senior stakeholders, including communicating complex concepts to non-specialists.
• Strong knowledge of data governance, regulatory compliance (including GDPR). Security and risk management frameworks.

Although not essential, we’d prefer you to have:

• Professional certifications in enterprise/data architecture frameworks or cloud technologies (e.g. TOGAF, Zachman, Azure).

• Working knowledge of data engineering languages (SQL, Python), Business Intelligence tools (e.g. Power BI, Tableau) and experience with predictive analytics projects.
• Experience in a charity, public sector, or similar mission-driven organisation.

Closing date: Applications close 12:00 PM UK time on 24th April 2026. Interviews are expected to take place week commencing 4th May. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.

How to apply: Apply to upload your CV and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

About Us

We are Global Dialogue, an international philanthropy support organisation partnering with independent funders to advance rights, equity, and diversity. Independent in status and global in reach, we provide funder networks, collaboratives, and partners with the practical support and technical expertise they need to create lasting, systemic change.

The Role

We’re looking for a highly organised and proactive Operations & Systems Manager to play a central role in ensuring Global Dialogue’s operations run smoothly and effectively. This maternity cover role is ideal for someone who enjoys solving problems, improving systems, and supporting teams to be their very best.

You’ll collaborate closely with the Chief Operating Officer, core operational team, and the hosted and incubated programmes to provide a trusted, responsive operational service that enables programmes to focus on their mission. You will be the first point of call for any operational queries, providing clear guidance on our processes and supporting with practical tasks. Your areas of support will span digital and IT systems, data management, programme support, travel and events processes, and internal communications.

About You

The right candidate will possess excellent project management skills, a systems mindset, and confidence working with IT and digital tools. You will be comfortable engaging with stakeholders at all levels, including external suppliers, programme staff, and colleagues across the organisation, and thrive in building trusted relationships. With a passion for improving systems and processes for people, you will be someone who has a track record of providing empathetic and resourceful solutions. An awareness of GDPR considerations and risk management is essential. Experience working in a fast‑paced organisation and confidence with digital systems (particularly Microsoft 365 and SharePoint) would be advantageous.

How to Apply

We are partnering with Doing Good Recruitment for this campaign. Please click ‘Apply’ to find out more, see the full JD and learn how to submit.

Our Commitment to Equity, Diversity and Inclusion

We are committed to the employment and career development of people with disabilities. We are happy to consider any reasonable adjustments that candidates

may need during the recruitment process, and you will be asked whether you require anything if you are invited to interview. If you need this information in another format or if there are additional options you’d like to request, please contact Tristan at Doing Good Recruitment.

We are dedicated to building a diverse and inclusive workplace that reflects the communities we serve. To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment's application page.

HOME WORKING (with occasional travel to Wirral locations for training/shadowing/forums)

MAIN PURPOSE

To help people who are making a new Universal Credit claim, working across a variety of channels including telephone, web-chat and video conferencing.

Role overview:

• Use listening and questioning skills to interview clients so they can explain their problems. Empower them to set their own priorities

• Research and explore options and implications so that clients can make informed decisions

• Enable clients to use IT to make their new Universal Credit claim

• Complete benefit checks where appropriate

• Act for the client where necessary using appropriate communication skills and channels

• Refer internally or to other specialist agencies as appropriate

• Ensure that all work meets quality standards and the requirements of the funder

• Ensure that work reflects the Citizens Advice service’s equality and diversity strategy

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation

• Support research and campaigns work through various channels including case studies, data collection and client consent

• Keep up to date with legislation, policies and procedures and undertake appropriate training

• Use telephone and IT equipment for multichannel delivery of advice services including webchat

• Attend relevant internal and external meetings as needed. 

• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

• Ensure GDPR compliant training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

• Adhere to the aims and policies of Citizens Advice.

• Abide by health and safety guidelines and take steps to ensure your own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fund-raising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

UNIVERSAL CREDIT HELP TO CLAIM ADVISER ROLE: Person Specification

Essential Criteria: 

1 - Level 2 qualifications (GCSE or equivalent)  in maths and English with the ability to interpret statistics, calculate benefits and complete financial statements as well as write up accurate case notes, letters and reports. 

2 - A knowledge of welfare benefits and a willingness to develop detailed knowledge of Universal Credit within the first 2 months of employment.

3 - Experience of using a range of IT systems and packages and a willingness to embrace new technologies e.g. to give advice over webchat and help clients with their online application.

4 - Excellent communication skills and confidence on the telephone, with the ability to question, interview and assess clients in order to get to the root of the issues.

5 - Ability and willingness to work as part of a team and also to develop and maintain positive working relationships with external stakeholders e.g. colleagues at the Job Centre.

6 - A flexible approach as and when required by client needs and the organisational skills to manage a complex workload. Flexibility to work out of hours if required.

7 - Ability to monitor and maintain standards for advice provision and quality assurance.

8 - A commitment to both the aims and principles of the Citizens Advice service and also to equality, diversity and inclusion.

Desirable 

9 - Experience of working within the area of Universal Credit and an existing knowledge of criteria for eligibility.

10 - Demonstrate an awareness of issues facing vulnerable clients, many with mild-moderate mental health problems.

Interview date: 27/04/26

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we use role-specific situational questions as part of our recruitment process. These are designed to help us understand how applicants would approach scenarios they are likely to encounter in the role. Applications are assessed on the quality, relevance and authenticity of responses, and the extent to which answers demonstrate the applicant’s own judgement, reasoning and experience.

We use AI screening tools to support the review process. Where answers appear overly generic or do not clearly reflect an applicant’s own thinking or decision-making, this may affect how strongly the answer scores against the marking criteria.

If you require assistive technology or other support to complete your application, or need reasonable adjustments at any stage of the recruitment process, please let us know. 

HopeWorks is a community‑focused charity dedicated to improving the lives of the homeless, those in our supported accommodation, and those seeking resettlement in the UK. We are passionate about delivering high‑impact support and ensuring every pound we receive makes a meaningful difference. 

As our Finance Officer, you will play a key role in ensuring the smooth financial running of the organisation. You will be responsible for maintaining accurate financial records, supporting budget planning, managing day‑to‑day transactions, and helping produce financial reports that support strategic decision-making. This role is perfect for someone who has finance experience in the charity sector, is highly organised, confident with IT packages, numbers and financial analysis, and motivated by the vision and values of HopeWorks.

St Barnabas with Christ's Chapel is a large, thriving, inclusive parish at the heart of Dulwich Village. This is an exciting opportunity for you to join our team in a central role that is key to the continued flourishing of our busy parish. This is a reconfigured and expanded role where you would have the opportunity to make a real difference to how we work together and implement our vision and mission priorities. In return we would offer you warm, collegiate, and engaged colleagues, both staff and volunteers.

This role is ideal for you if you a hands-on, collaborative, relational, and mission driven Christian professional who can balance operational excellence with a heart for people and community. As Operations Manager you will oversee the parish’s resources: people, buildings, IT, and finances, developing systems and structures that are effective, flexible, and culturally responsive.

PURPOSE:

● To work collaboratively with the Vicar, Wardens, PCC (church council), staff and congregation, supporting St Barnabas with Christ’s Chapel as we live out our vision and implement our Mission Action Plan (MAP).

● To help nurture a staff and volunteer culture rooted in mutual respect, honest communication and shared responsibility, supporting healthy rhythms of work and life.

● To be responsible for the management of the parish’s resources of people, buildings, IT, and finances. Developing effective, efficient, and flexible administrative processes, and robust and appropriate structures for leadership, management, and governance (including statutory compliance).

As a leadership role within a Church of England parish, there is an occupational requirement for the post-holder to be a Christian and enthusiastic about the vision and values of St Barnabas with Christ’s Chapel.

Full details of the role, benefits and the person specification for this exciting role can be found in the attached job pack. 

We look forward to hearing from you. 

Are you a facilities professional who wants their work to genuinely matter? This is your chance to be the backbone of one of London's most impactful youth organisations — where the building you manage is the foundation for changing young lives.

Fight for Peace is looking for an exceptional Facilities Manager to take full ownership of our Academy in Royal Docks, East London — a vibrant, purpose-built space where young people aged 7–25 come to box, train, learn, and grow.

This isn't a role for someone who wants to sit behind a desk raising purchase orders. As our Facilities Manager, you'll be the person who makes the Academy hum, from keeping us legally compliant and structurally sound to leading capital projects, managing a network of contractors, and making sure every corner of the building reflects the ambition and energy of the community it serves.

You'll have real ownership. You'll have a say in the facilities budget, shape the annual maintenance plan, and play an active role in our team. When something needs doing, you'll have the authority and the trust to get it done.

What you'll be leading:

The Academy is a busy, multi-use space — and no two days are the same. You'll oversee everything from day-to-day maintenance and statutory compliance to major refurbishment projects (including an ongoing changing rooms development). You'll manage our cleaning team, oversee IT infrastructure, run our room hire offer, and work with the income generation team to grow commercial use of the space. Health and safety sits at the heart of this role — you'll be our lead on fire safety, EICR, legionella, asbestos, and everything in between, maintaining a compliance register that is always audit-ready.

Safeguarding is central to how we operate. You'll ensure the physical environment supports a safe and welcoming space for young people, and that every contractor who steps through our doors is properly vetted.

What we're looking for:

You'll bring solid, hands-on experience in facilities, estates, or building management — ideally in a community, education, or sports setting. You'll know your way around a PPM schedule, a compliance register, and a contractor negotiation. You'll be organised, dependable, and the kind of person who spots a problem before it becomes one.

Just as importantly, you'll believe in what we do. Fight for Peace was founded on the idea that every young person regardless of their background deserves the chance to fulfil their potential. The Facilities Manager plays a direct role in making that possible every single day.

The details:

• Salary: £37,000 – £40,000
• Hours: 37.5 hours per week, Monday to Saturday
• Location: Fight for Peace Academy, Woodman Street, London E16 2LS

A NEBOSH or IOSH qualification is desirable but not essential, we're more interested in what you've done than what's on paper. An enhanced DBS check will be required prior to appointment.

Fight for Peace is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

Infrastructure Systems Manager
Hours: Full-time (35 hours per week)
Contract: 12-month fixed-term
Location: Central London office
Working pattern: Fully remote with occasional travel to London
Salary: £35,825, rising to £38,065 after six months’ service

We’re recruiting an Infrastructure Systems Manager for a not-for-profit organisation undergoing a major shift from legacy on-premise systems to a modern, cloud-first environment. This role is ideal for a strong IT Officer or 3rd line engineer with hands-on project experience who is ready to step up. You’ll lead technical work across Azure adoption, cloud migrations, legacy decommissioning and internal system improvement.
 
What you will do
 

• Support and manage Microsoft-based infrastructure across on-prem and cloud.
• Lead cloud migration work, including Azure and SharePoint transitions.
• Provide 3rd line support and ensure systems are secure, monitored and resilient.
• Implement Intune (alongside a third-party partner).
• Lead the rollout of an internal service desk tool.
• Work closely with internal teams and external suppliers to deliver high-quality services.
• Maintain legacy systems while supporting the move away from hybrid/on-premise environments.

 
What you will bring

• Strong Active Directory and Exchange expertise.
• Background in service management and supporting secure infrastructure.
• Experience in 3rd line support within on-prem environments.
• Familiarity with Azure, cloud migration, Intune and modern workplace tools.
• Understanding of MS Dynamics, Defender, Sophos or related technologies (advantageous).
• A proactive, solutions-focused approach and confidence working independently.

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Some IT roles ask you to keep things running. This one asks you to help build something worth running.

If you’re an experienced IT generalist, or you’ve honed your skills in a managed service provider environment, then you’ll understand the pace, the pressure and the constant context-switching. You’ll also know the satisfaction of solving real problems and making systems work better.

This role offers something more, a chance to go deeper, take ownership and help build something lasting in a place where your expertise is truly valued.

We’re Church Mission Society, a Christian charity with a rich history and an energising future. You’ll be joining us at a pivotal moment: beginning a major transition evolving our on-premise infrastructure and systems into modern cloud services. The person joining us will be at the heart of that journey, helping shape what comes next.

• Permanent, full-time post, 35 hours per week

• Hybrid working – approximately two days a week at CMS House, Oxford

• Salary of £38,250 a year and a generous pension contribution of up to 10 per cent employer contribution on annual salary

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

We welcome applications from everyone. We encourage applications from women and/or individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as laid down in the job description and person specification.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

There are opportunities to learn, pray and participate in mission (outside of your job remit) through all-staff days, meeting our people in mission and taking part in events, as well as regular opportunities for spiritual reflection, worship and prayer together and an annual retreat day.

A team worth joining

You’ll join a small, high-performing ICT team that takes pride in the unseen work, enabling others to succeed. Widely regarded as one of the most trusted and collaborative functions in the organisation, we're regularly sought out for insight that goes well beyond IT. That trust has been earned through years of quality work and a human approach to the people we serve.

This isn’t a role where you wait to be told what to do. You’ll be trusted to shape the technical detail, champion new capabilities and deliver meaningful change that staff across the organisation will feel every day.

An approachable, friendly and genuinely supportive team, we're quietly proud of what we've built together. We look out for one another, and when things get demanding, we show up as a team. We work hard, we enjoy the work, and across the organisation we're trusted not just to solve technical problems, but to bring thoughtful insight and steady leadership to bigger conversations too.

What your role will involve

Working closely with the head of ICT, you'll help shape the infrastructure that carries CMS forward, by leading migrations, shaping hybrid environments and driving the adoption of modern technologies, while keeping today's systems secure, reliable and performant.

You'll bring real hands-on experience across virtualisation, cloud platforms, networking, cyber security and disaster recovery to work that genuinely matters. And you'll do this in an environment that backs your curiosity, encourages experimentation and trusts you to find the best solution.

You'll also be the person our colleagues turn to as a first-line support partner who delivers a warm, approachable helpdesk experience, and someone who actively empowers staff to get the most from their digital tools through great training and onboarding.

What we're looking for

You're an experienced IT generalist with a broad, practical skillset, and someone who's comfortable holding the full picture of an organisation's technology while diving deep when needed. You may be working in a managed service provider or IT services environment and are ready to channel your expertise into one place, one team and one mission.

It is also a requirement for this post holder to be in sympathy with the aims and values of CMS.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 19 April 2026

Interviews are planned to be held on Wednesday 29 April 2026 in CMS House.

To apply

Please send your application form and CV via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

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